This guide explains how to activate an out-of-office reply (automatic email message) on an email address managed with Infomaniak. This way, you can inform your correspondents that you are unable to respond to them immediately, as you are away, on vacation, etc.out of officeon an email address managed with Infomaniak. This way, you can inform your correspondents that you are unable to respond to them immediately, as you are away, on vacation, etc.

Introduction

• The automatic reply when absent can be activated from the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail) and from the Manager where all addresses of a Mail Service are managed.
• You can activate or deactivate a previously saved message, but there cannot be multiple active out-of-office replies on the same email address: activating one message will deactivate another if necessary.

Activate the out-of-office reply from the Infomaniak Mail web app

Prerequisites

• Have permission to manage the out-of-office reply: if you were invited to the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail) to manage your address, it is possible that the Mail Service manager has revoked this right from their admin account.

To activate the out-of-office message:

1. Click here to access the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).
2. Click on the Settings icon ​ at the top right.
3. Check or select the email address concerned in the dropdown menu of the left sidebar.
4. Click on Out-of-office reply:
   
5. Activate the automatic message if necessary, or read below:
   

Activate the out-of-office reply from the Infomaniak Manager

To activate the out-of-office message from the Manager:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned:
   
3. Click on the email address concerned in the table that appears:
   
4. Click on the Answering Machine menu in the left sidebar.
5. Activate the automatic message if necessary or read below:
   

Write the out-of-office message

1. To manage the message that should be automatically sent in response, click on Add:
   
   Then:
   
   1. Enter a name for your answering machine (to distinguish it from other messages if you create several).
   2. Define whether the automatic response should be provided on a recurring basis on specific days of the week.
   3. Define an end date/time if the message should no longer be sent after a certain period.
   4. Define a start date/time if the message is scheduled in advance for a specific period in the future.
   5. Write your out-of-office message.
   6. Display advanced settings.
   7. Define another email address that will be used to send your automatic out-of-office message (the address must be verified first).
   8. Enter specific email addresses (or @domain.xyz for an entire domain) to prevent them from receiving this out-of-office message.
   9. Click the blue button at the bottom right to Add the message.
2. Once added, you can activate or deactivate it.
3. You can also edit a message already saved by the pencil icon ✎ on the right:
   

How often is the automatic response sent?

Your response is sent only once to people who send you messages.

However, if the same sender sends you a new email 7 days after the previous one and if your automatic reply is still activated, an automatic response is sent to them again to remind them that you do not have access to your mailbox.

Be careful if you test it on your address, it is normal that it works only the first time. During subsequent tests, the answering machine no longer sends the message when it detects that the message comes from an address that has already sent a message before. You will therefore need to try again from another email address.

You can reset the 7-day counter by clicking on Reset when you edit your message:

Go further with templates

Custom templates can be applied when creating a new email address on your Mail Service, for example, or in bulk on all addresses in your domain. Learn more