This guide explains how to change the password of an email address within a Mail Service.

Preamble

• If you cannot log in to the Manager, you will not be able to change the password of one of the addresses of a Mail Service. Refer to this other guide in this case.
• If the email address is linked to the Infomaniak Web app Mail, you can also apply a new password from mail.infomaniak.com.
• Changing the password of an email address means changing the IMAP/SMTP password!
  • As soon as the password is changed, you must update your software (Outlook, etc.), mobile devices (iPhone), etc. with the new password (this is your responsibility).
  • If the email address is linked to the Web app Mail Infomaniak, you will need to enter the new password upon first connection

Change the password from Service Mail

To change the password of an email address from an Infomaniak Mail Service:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on the email address concerned:
   
4. Click on Modify (in the Password section of the General tab)
   
5. Choose:
   1. to send a password reset procedure to the email user
   2. or below: Change the password directly
6. Follow the procedure then enter or manually generate a password (even if the field is already filled due to the browser's memory / autofill settings):