This guide explains how to change the password of an email address present in an Infomaniak Mail Service.

Preamble

• If you are unable to log in to the Manager, you will not be able to change the password of one of the addresses in a Mail Service. Refer to this other guide in this case.
• If the email address is linked to the Infomaniak Mail web app, you can also apply a new password from ksuite.infomaniak.com/mail.
• Changing the password of an email address means changing the IMAP / SMTP password!
  • As soon as the password is changed, you must update your software (Outlook, etc.), mobile devices (iPhone), etc. with the new password (this is your responsibility).
  • If the email address is linked to the Infomaniak Mail web app, you will need to enter the new password when you first log in

Change the password from Mail Service

To change the password of an email address from an Infomaniak Mail Service:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on the email address concerned:
   
4. Click on Modify (in the Password section of the General tab)
   
5. Choose:
   1. send a password reset procedure to the user of the email address
   2. or below: modify the password directly
6. Follow the procedure and then enter or manually generate a password (even if the box is already filled in due to the browser's memory / auto-complete settings):