What is a cookie?

Cookies are temporary text files stored on your computer, tablet or smartphone when you visit our website. Thanks to the information contained in these files, you can for example, automatically connect to your Infomaniak account, and the contents of your basket will be memorised. We also use cookies to understand how you use our site to continually improve our performance. The content of cookies may vary and so we use four variants: analytics, functional, performance and tracking cookies.

Functional cookies let us store your preferences and automatically connect you to our website. They improve your experience and facilitate using our services.

Cookie name Site Maximum period of conservation Place by Objective

front_language

Infomaniak Site

1 month

Infomaniak

Displaying the site in the same language as your last visit.

qtrans_front_language

Infomaniak blog

1 year

Infomaniak

Displaying the blog in the same language as your last visit.

PHPSESSID

Infomaniak Site

Infomaniak blog

Duration of your visit

Infomaniak

Save users' sessions to facilitate their connections and memorise their preferences.

SASESSION, hosting_session

Infomaniak Site

Manager

Duration of your visit

Infomaniak

Save users' sessions to facilitate their connections and memorise their preferences.

slaask-token-*

Infomaniak Site

Manager

2 years

Slaask

Enable the resumption of an exchange with our support team via chat if the browser closes.

em_cdn_uid"

Infomaniak Site

Manager

1 year

Slaask

Identify the user on Slaask's CDN, which is our technical partner for our online chat solution.

*-XSRF-TOKEN

Connection page

2 hours

Infomaniak

Reinforce the security of authentication services.

wks_flavour

Connection page

4 years

Infomaniak

Checking the internal routing.

infomaniak_user_device

Connection page

5 years

Infomaniak

Send an email notification when signing in to an Infomaniak account from a new device.

double_auth_trusted_*

Connection page

5 years

Infomaniak

Checking the validation service in two steps.

Infomaniak_login

Connection page

1 year

Infomaniak

Remember the last account used to facilitate the subsequent connections.

remember_*

Connection page

5 years

Infomaniak

Keep the user session active.

account_session

Connection page

2 hours

Infomaniak

Checking management of the sessions.

Performance cookies and conversion pixels measure the performance of our advertisements. They also enable us to calculate the exact commission for the partners who promote our services.

Cookie name Site Maximum period of conservation Place by Objective

banner

Infomaniak Site

30 days

Infomaniak

Detecting if a sale has been made via our affiliate programme.

Conversion pixels

Infomaniak Site

Manager

Duration of your visit

Google Adwords, Facebook, Twitter, Bing

Analysing the reliability and the relevance of our advertisements. These pixels are only present on action pages, such as confirming an order.

At Infomaniak, our core mission is to improve our site and our services based on your preferences and your needs. Using analytic cookies, we collect information on the use of our site see what information you find useful or superfluous.

Cookie name Site Maximum period of conservation Place by Objective
_gat

Infomaniak Site

Infomaniak blog

Connection page

Manager

Duration of your visit

Google (DoubleClick)

Limit the number of requests sent to the DoubleClick service.

_gid

Infomaniak Site

Infomaniak blog

Connection page

Manager

Duration of your visit

Google (Analytics)

Generate statistical data on how our visitors use our sites.

_gali

Infomaniak blog

Duration of your visit

Google (Analytics)

Save improved link assignments to measure the traffic of multiple elements of a page (text, image).

_pk_ses.*

Manager

Duration of your visit

Infomaniak (Piwik)

Preventing a person from being counted twice in the statistics.

_pk_ref.*

Manager

6 months

Infomaniak (Piwik)

Identify from which site the visitors come.

_pk_id.*

Manager

1 year

Infomaniak (Piwik)

Generate statistical data on how our visitors use the Manager.

Tracking cookies help us understand if you are interested in one of our products. We can then show you special offers of interest to you during your browsing.

Cookie name Site Maximum period of conservation Place by Objective

_ga

Infomaniak Site

Infomaniak blog

Connection page

Manager

2 years

Google (Analytics)

Generate statistical data on how our visitors use our sites.

Infomaniak can modify this policy if the cookies are obsolete or if our needs change.

This page always displays the latest version. If you have any questions, please contact us

This policy was amended on 1 May 2018.

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