Do you have any questions or doubts?
We’ve compiled the questions we’re often asked – see below.
Does kDrive allow multiple people to work together on the same file at the same time?
Yes, all of the packages allow you to work together on Word, Excel and PowerPoint files in real time.How is my data secured with kDrive?
By storing your data with kDrive, you'll enjoy at least 6 security guarantees:- The location of our data centres is not divulged, and access to them is protected by several airlocks as well as a cutting-edge monitoring system.
- Infomaniak systematically isolates and encrypts your data on its servers. Even if one person was able to access the server storing your files without authorisation, they would not be able to use your data.
- With the safe, you can encrypt your data with your own key, adding yet another layer of security (coming soon).
- Our infrastructure is regularly subjected to external security audits and we are committed to working quickly in response to security updates on the systems that we manage.
- Your data is constantly being copied onto at least three physical media. This guarantees that you will never lose the smallest piece of information.,
- We are NSA non-compatible. Infomaniak is an independent company that is not listed on the stock market. Swiss law on data protection ensures complete confidentiality for both companies and individuals, and no administration may access personal information without the explicit permission of a judge.
Does Infomaniak respect the privacy of my data?
Yes, we do not analyse or resell your data. With the Pro plan, indexing of your folders' content is deactivated by default, giving you complete control over your data.Can I create and edit Word, Excel and PowerPoint documents?
Yes, kDrive natively allows you to create, edit and collaborate online on Word, Excel and PowerPoint documents (docx, odt, xlsx, ods, pptx and odp files). To work offline, you'll need to install the kDrive synchronisation application and use an office suite on your computer, such as OnlyOffice (100% free) or Microsoft 365.Can I share a Drive with multiple users?
Yes, the Team package (6 users) and the Pro package (from 3 users) allow you to share a Drive with several people. You can adjust each user's access rights and create shared folders, making it easy for everyone to work together on projects.Is it possible to restore deleted data using kDrive?
Yes, you can restore deleted files from the recycle bin and even recover an old version of each file. You can never lose even the smallest piece of important information.Is kDrive compatible with my computer and smartphone? Where can I download the application?
kDrive is compatible with Windows, macOS, iOS, Android and all major web browsers (Chrome, Firefox, Safari, etc.).
The application also works on Linux architectures including ARM, but Lite Sync and the right-click context menu are not available. Infomaniak officially supports the application only on Ubuntu 22.04 LTS with GNOME or KDE desktop environments.
You can download the mobile and desktop applications via this page.Where is my data stored with kDrive?
Infomaniak designs and operates its own TIER 3+ data centers in Geneva, in the heart of Europe. By storing your data with kDrive, you can be sure you know where your data is.Is kDrive GDPR compliant?
Yes, and you can ask us for access, modification, restitution or removal of your personal information. Your data is exclusively stored in Infomaniak's datacenters in Switzerland, and we undertake to never use them outside the service to which you have subscribed. We protect and process your personal information as if it were our own.Is it possible to increase a kDrive’s storage space?
Yes, it is possible at any time to increase the storage space of the Team and Pro plans in increments of 5 TB (CHF 36 / 5 TB). The Solo plan can only handle 2 TB of storage. At billing level, additional storage is billed pro rata to the current billing period.
If, however, you decide to reduce your storage space again, please note that no refunds will be made for the remainder of the current billing period.What are the differences between the Solo, Team and Pro plans?
The differences between the kDrive options are mainly in terms of storage space and user management.- The Solo plan can only manage 1 user (not scalable) and 3 TB of storage (not scalable).
- The Team plan can manage multiple users (6 included and maximum users) and up to 18 TB (3 TB included).
- The Pro plan can manage multiple users (3 included users) and up to 106 TB (6 TB included). It also allows you to add as many users as necessary and to search the contents of the files.
Can I use Microsoft 365 (formerly Office) with kDrive?
With kDrive Pro, you have the choice of creating, editing and collaborating online with web versions of Microsoft Word, Excel and PowerPoint(subscription required) and the OnlyOffice office suite. In both cases, software and data are hosted exclusively in Switzerland on Infomaniak serversHow does automatic file synchronisation work with kDrive?
How does automatic file synchronisation work with kDrive?- ●
on the kDrive web app
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on the kDrive mobile app (iOS / Android)
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for all employees accessing the same data
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in every sense of the word
you need to install the kDrive desktop application on your computer (Windows, MacOS or Linux).
You can customise the folders to be synchronised and activate automatic backup of photos from your mobile.- ●