Do you have any questions or doubts?
Each event is unique and has specific requirements. Please do not hesitate to test our ticketing service for free or contact contact us, we will be happy to help you.
Is it possible to create ‘Early Bird’ tickets?
Yes, you just have to create a tariff and change the settings for it. Add a sale start and end time for this tariff.
Is the sales and printing equipment included free of charge?
No, contact our support to request the list and tariffs
Can I e-mail participants?
Yes, after the event, use the Mailing buttons to send a direct message or text to everyone with a valid ticket for that event.
Can you easily integrate a Facebook pixel or tracking codes?
Yes, in the menu 'Shop / Availability online > Store options', advanced options, select according to your choice: 'HTML code placed in HEAD' or 'HTML code placed in footer' or 'External CSS link' or 'External JS link'
Can I allocate roles and authorisation to users?
Yes, use the rights in the Manager to allow access to a ticketing product and enable profile management for that product, including sales and scanning.
Can I collect donations online or sell gift vouchers?
Yes. You can contact contact us
Can I create an event with numbered seats?
Yes. You need to ask us about your plan or send it to our support to create it. Please indicate in writing the name and address of the venue, the areas, rows and seats. Creating a new plan is subject to a fee.
Which payment methods are supported?
VISA, Mastercard, PostFinance and Twint (CH) credit cards
How often are revenues paid?
In the first few days of the month after you receive the monthly summary e-mail on the first of the month. You can request an advance payment online any time.
Am I free to use my contacts database?
Yes, it belongs to you. You can export it in CSV format.
Does Infomaniak's ticketing service comply with GDPR?
Yes.
Can I combine the Infomaniak ticketing system with another ticketing system?
Yes, we don't ask for any kind of exclusivity.