This guide lists the versions of the Windows operating system that can be installed when ordering a VPS Cloud / VPS Lite.

Supported Windows Versions

When ordering your Server, you will be able to choose the version of Windows to install.

Windows Server

Possible variations with Windows Server 2025, 2022 or 2019:

• Windows Server Standard designed for low-density or non-virtualized environments
• Windows Server Datacenter ideal for datacenter-defined and highly virtualized environments

Note:

• As a Microsoft partner, Infomaniak provides VPS Cloud / VPS Lite Windows Server 2025, 2022 or 2019 containing a Microsoft Windows Server license. In case of activation failure, refer to this other guide.
• As a Microsoft partner, Infomaniak does not offer the possibility to use your own Windows Server license (or Bring Your Own License).
• If you use Microsoft software within Windows Server that requires a Mobility License, such as Microsoft SQL Server, Microsoft Sharepoint Server or Microsoft Exchange Server, you must submit the Software Assurance document via the Infomaniak contact form.

Windows 10 Professional Evaluation

Windows 10 Professionnel has all the features of Windows 10 Famille as well as professional features for encryption, remote connection, virtual machine creation, and much more.

Note:

• It will be necessary to activate Windows, Infomaniak provides only an evaluation version.

This guide explains how to change the boundaries MySQL / MariaDB of a Cloud Server.

Preamble

• MySQL is installed on the Cloud Server Therefore, resources are dedicated and are not shared with other clients.
• There is only one instance of MySQL by Cloud Server.
• The number and size of databases are not restricted. Your only limit is your cloud server's storage space and resources.
• If necessary, MongoDB allows you to manage huge amounts of data without compromising the flexibility and performance of your sites/applications.

Configure MySQL / MariaDB on Cloud Server

Here is the list of variables MySQL / MariaDB the value of which may be changed:

These variables allow you to configure various aspects of MySQL/MariaDB behavior on a Cloud Server. Everything that is not defined is in principle at its default value.

Edit MySQL / MariaDB Limits

To configure HAProxy:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on MySQL/MariaDBin the left side menu.
4. Edit the required values.

This guide concerns ImageMagick, a powerful solution for image manipulation, which you can install on a Web Hosting Infomaniak.

ImageMagick and alternatives

These image manipulation solutions are compatible with Web Hosting and Cloud Servers:

1. ImageMagick: the main software suite for versatile image manipulation via the command line
2. PerlMagick: Perl interface to integrate ImageMagick functionalities into Perl scripts
3. Perl Module Image::Magick: Perl extension to access ImageMagick features without specifying the absolute path of the executable
4. GD 2.x: open-source graphics library offering similar functionalities to ImageMagick, often used in web development contexts
5. Gallery 2: an online image gallery management platform compatible with ImageMagick

If necessary, the path for ImageMagick is standard since it is installed through the Debian repository:

/usr/bin

and for the Perl module Image::Magick:

/usr/local/bin/convert

or without specifying the absolute path:

$ perl -e 'use Image::Magick';

All ImageMagick commands are under /usr/bin/:

/usr/bin/animate
/usr/bin/compare
/usr/bin/composite
/usr/bin/conjure
/usr/bin/convert
/usr/bin/display
/usr/bin/identify
/usr/bin/import
/usr/bin/mogrify
/usr/bin/montage
/usr/bin/stream

This guide details "502 Bad Gateway" errors that can occur when visiting a website.

Introduction

• The 502 Bad Gateway error occurs when the server acting as a gateway between the browser and the origin web server receives an invalid response.
• This error can be caused by an overloaded web server, communication issues between a CDN and the hosting web server, or a misconfigured proxy server.
• Sometimes, the error may be caused by a bad entry in the DNS server.

Troubleshooting steps

To resolve the 502 Bad Gateway error, you often need to troubleshoot by elimination:

• Check if the server is not temporarily overloaded: simply reload the page after a few minutes for the error to disappear.
• Clear the browser cache.
• Try using another browser.

The user and the process "cloud base - ini" are used within the VPS Cloud / VPS Lite infrastructure of Infomaniak (for example, when the instance is rebuilt). Learn more

This guide explains how to view file activity on the server of your hosting Infomaniak.

FTP activity logs

To find out about the activity of exchanges on your FTP space, contact Infomaniak support to request FTP logs by first authenticating with the credentials corresponding to the management of your web hosting.

Help reading logs: http://www.castaglia.org/proftpd/doc/xferlog.html

This guide explains how to modify your current Serveur Cloud offer.

Modification of resources and configuration

The base Cloud Server plan includes 5 hostings and 20 websites. To add an additional hosting or modify the server configuration to increase CPU / RAM:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ located to the right of the relevant item.
3. Click on Modify the offer:
   
4. Make the desired adjustments and complete the procedure.

To reduce the size of the entire Server Cloud disk space:

1. Order a new server with the desired new storage (contact support to order the new server for free while you complete the steps below).
2. Move the hosting from the old server to the new one.
3. Cancel the old server.

Refer to this other guide to modify the disk space of a hosting.

Increase the process limit

On Linux, the number of processes that a user or system can create simultaneously is limited. These limits help prevent processes that are too fast from consuming excessive resources and affecting the overall stability of the system. Process limits are managed by the Linux kernel and can be viewed and modified using specific commands and configuration files. You can request to increase the limits by contacting support.

This guide details the use of Crontab (crons via SSH), available only on Serveur Cloud, by default (there is also a task scheduler for all hosting).

Prerequisites

• The script files called by the cron must be executable (CHMOD).

Absolute path

Cron tasks are not aware of the absolute path. Calling PHP without specifying the full paths to the executable therefore makes it impossible to execute the task.

It is necessary to specify

/opt/phpX.X/bin/php

by replacing X.X with the desired PHP version (/opt/php7.1/bin/php for example).

Other operations
 

• List the crons for the SSH user in question:

  crontab -l -u NomUtilisateurSSH

• Edit the crons:

  crontab -e -u NomUtilisateurSSH

• To be notified by email of the result of your cron tasks (to be added at the beginning of the file):

  MAILTO=e-mail@domain.xyz

Restore a backup

Infomaniak backs up crons for the last 7 days (once a day). In case of accidental deletion, contact Infomaniak support to request a restoration by specifying the time and date of the deletion.

This guide explains how to use PHP environment variables with Web Hosting that runs on php-fpm.

Preamble

Using environment variables

To use PHP environment variables:

1. Define the PHP environment variables in a .htaccess file:

   • SetEnv EXAMPLEVARIABLE hello

2. In your PHP file, the name of the variable to call must be prefixed with REDIRECT_:

   • <?php getenv('REDIRECT_EXAMPLEVARIABLE');

In this example, the displayed result will be hello.

Going further with environment variables

It is possible to configure environment variables directly from the Manager for your entire website:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the concerned product:
3. Click on Manage under Advanced settings:
   
4. Click on the PHP / Apache tab.
5. Click on the chevron ‍ to expand the Environment Variables section.
6. Click on the icon ‍ Add.
7. Enter the variable and its value.
8. Click on the button to save:
   

This guide helps you find the public IP address of your device, which can be useful for certain support requests, among other things.

Display the public IP address on the connected device

Click here to obtain the public IP address of your device in IPv4 and IPv6 format.

Alternative methods

Visit ipinfo.io or ifconfig.me.

... on macOS

1. From a terminal application (command line interface, CLI) on your device, run the command curl ifconfig.me and press enter.
2. The displayed address is the public IP address of the computer.

To automate the search for the public IP address, use commands or scripts that query services such as api.ipify.org ...