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Manage the SMS service (obsolete)
This guide concerns the management of SMS on the Infomaniak Mail interface.
Support and deployment have been discontinued for several years — the service will be discontinued in early 2026.
Manage Infomaniak SMS
The SMS section is accessible via https://mail.infomaniak.com/sms and allows you to send text messages to any phone number compatible with SMS reception.
You must have an SMS pack. The rates of these packs and the number of SMS you can send with them are displayed on the page https://mail.infomaniak.com/sms#sms_reload.
Send an SMS
Go to the page https://mail.infomaniak.com/sms#compose to compose your SMS.
When writing your message, you have a choice between 2 sending methods:
- SMS without sender: the number displayed on the device that will receive the SMS is replaced by "Info" in most cases.
- Alphanumeric identifier: you can choose to display on the device that will receive your message a sender name composed of a maximum of 11 characters among:
- uppercase letters
A-Z - lowercase letters
a-z - numbers
0-9 - spaces
- uppercase letters
It is possible that the country and/or the recipient's provider do not accept method 2; in this case, a phone number (specific to Infomaniak) will be displayed as the sender.
In any case, a response that might be given to your SMS sending will not be received.
SMS actually sent?
In the history of your SMS, you can see the status of the message given by the recipient's SMS server once the message has been sent or not sent:
- Pending: the final operator cannot transmit it to the recipient, for example when the mobile has not been turned on
- Sent: the message has been received on the mobile
- Not sent: the number to which the SMS was sent is invalid (for the server: wrong number, or wrong operator) or the sending waiting time is exceeded (24h which is the maximum allowed by the server)
Transfer SMS credits from one account to another
This is useful, for example, when you detach the last email address present in Mail Infomaniak and you want to use the SMS credit with another account. Infomaniak does not refund unused credits.
To do this:
- Open the following page: https://mail.infomaniak.com/sms#sms_transfert
- Enter the email address of the Infomaniak account to be credited.
- Choose the number of credits to transfer.
- Click on Validate to perform the transfer.