This guide helps resolve synchronization/import issues with the kDrive mobile app (app for Android smartphones or tablets) on devices from certain manufacturers (especially Chinese ones) that implement measures to optimize battery life. These measures can prevent apps like kDrive from running in the background.

kDrive needs to run in the background

When you import large files or multiple files into kDrive, it may take several minutes. To ensure data import, the kDrive mobile app needs to continue this task when you close the app or open another one. The automatic photo backup feature in kDrive may also be disrupted if the app cannot run in the background.

Due to the power management policies of certain manufacturers, apps not on their whitelist may be automatically stopped, preventing some tasks from functioning properly.

Ensure a mobile app runs in the background

You can work around this issue by following the instructions available in English on the don't kill my app website at dontkillmyapp.com:

• Asus
• Huawei
• Lenovo
• Meizu
• Oneplus
• Oppo
• Samsung
• Vivo
• Xiaomi

Don't see your phone's brand? Then your phone probably isn't causing any issues.