Knowledge base
1000 FAQs, 500 tutorials and explanatory videos. Here, there are only solutions!
Discover the Service Mail Infomaniak Interface
This guide presents the main features of an Infomaniak Mail Service. Discover the administration interface for your email addresses created and hosted with Infomaniak.
Access the Mail Service
To access the Mail Service:
- Click here to access the management of your product on the Infomaniak Manager (need help?):
- Order a new Mail Service (to get email addresses on a new domain name, for example).
- Search among your Mail Services.
- Sorting and display options for the table.
- The name of your Mail Service (note that it can be renamed (see point H) to facilitate its organization, but the associated and visible domain when hovering (see point F) will remain the same).
- The number of email addresses created and available (here the quota is 1 and no address has been created).
- The domain(s) associated with your Mail Service; refer to this other guide to change the domain name of your Mail Service.
- Label(s)/Tag(s) if any.
- Action menu to rename the Mail Service or modify the offer.
Access email addresses
To access the email addresses contained in this Mail Service:
- Click directly on the name of the Mail Service concerned in the table (see image above).
- You arrive on this type of page:
- Breadcrumb and denomination of the Mail Service (possibly renamed as in this example).
- Mail Service management menu, allows actions that the point M of the previous table does not allow.
- Create additional email addresses (or order them first if the quota is not sufficient).
- Current quota (you can modify it).
- Download the list of addresses in a CSV file (format
.csv
). - Search among the addresses of the Mail Service (unlike the search bar above which allows searching among all the products of the organization).
- Filter the display according to different criteria, including the connection dates of the users (see point H).
- Display in the table the last connection of a user to the Infomaniak Mail interface to which the email address in question is attached.
- Table presentation options.
- In front of each email address, there is a small square that can be clicked and allows selecting multiple addresses at the same time to perform actions (proposed at the bottom of the page as soon as the selection is made - see point N).
- The user(s) of the Infomaniak Mail interface who have attached the email address in question.
- By clicking on the icons, you can access the options; if the icon is grayed out or absent, this indicates that the option in question is not activated.
- Actions on the email address.
- Bulk actions on the email addresses selected in the table (see point J).
- Global configuration (concerns the entire Mail Service in question) to apply, for example, a signature or antispam to the entire Mail Service.
- Actions on the domain(s) linked to the Mail Service.
- Global security to perform a technical diagnosis.
Access details and settings of an email address
To access the settings and information related to the email address (storage, password, etc.) and the users of the Infomaniak Mail app (i.e., outside of IMAP use) who use the email address:
- Click directly on the email address concerned in the table (see image above).
- You arrive on this type of page:
- Click on the different tabs at the top of the page to configure the different settings of your email address.
Link to this FAQ: