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Add / remove a contacts & calendars synchronization profile (macOS)
This guide explains how to synchronize contacts & calendars from a macOS device with contacts & calendars hosted at Infomaniak. Your macOS computer's applications will then be automatically configured through Apple-compatible .mobileconfig configuration profiles. It is possible to delete a configuration profile once installed.
Which password?
Infomaniak contacts & calendars are linked to your Infomaniak user account. When you log in to contacts.infomaniak.com or calendar.infomaniak.com, you probably have to perform two-factor authentication (2FA) during the login. In this case, an application password is necessary to establish synchronization between your device and Infomaniak tools. But don't worry, the creation of such a password is offered by following the configuration wizard (step 4 below).
Install a configuration profile
- log in (with your usual Infomaniak user account credentials) at https://config.infomaniak.com from the macOS device
- choose to install the profile on this device
- choose to synchronize contacts & calendars
- generate a dedicated application password for synchronization (to maintain the usual 2FA connection of your user account)
- copy the generated application password (it will be requested during the installation of the Apple profile)
- download the Apple profile
- open the computer's System Settings
- go to the Privacy and Security menu, then Profiles (or directly to the Profiles icon on macOS 12 Monterey or earlier)
- click on +
- locate and open the previously downloaded file
- click on Continue
- enter the application password 2 consecutive times (contacts + calendars)
If your macOS Contacts and Calendar applications were already open, you need to restart them. You will then see the information added by synchronization.
Contacts Specifics
Display shared address books
The Sync server applies a limit for the macOS Contacts application as this app does not handle multiple address books for the same account. Therefore, only the default address book is returned. To access all the address books, use another CardDav software (Thunderbird, for example).
Contact list/group/folder
In the Contacts application on macOS, you can add contact lists (or groups) but the information about which contact belongs to which list will not be synchronized with contacts.infomaniak.com:
Consequently, if you wish to remove these lists, press the DELETE key on your keyboard after selecting the list to delete (this does not delete the contacts).
Conversely, a folder (or group) that you can configure on contacts.infomaniak.com from the contact sheet editor (see below) is not synchronized with the macOS Contacts application:
Calendars Specifics
Display shared calendars
By default, only your personal calendars are displayed in the Calendar application. Here is an example of synchronization between several calendars from several organizations (linked to the specified user account in the macOS application).
Calendar Infomaniak:
macOS:
To display calendars shared by another user:
- open the Calendar application
- open the Calendar menu
- click on Preferences
- go to the Accounts tab
- go to the Delegation tab
- check the shared calendars you want to display
Manual Configuration (Not Recommended)
Address Book Synchronization
- open the Contacts application on macOS
- open the Contacts > Accounts… menu
- at the bottom of the list on the right, click on Add another account…
- check CardDAV Account and click on Connect
- under Account Type, select Manual
- enter the requested information and click on Connect
- username: write in uppercase the username indicated by the synchronization assistant (e.g., AB12345)
- password:
- if two-step verification is not enabled, use your Infomaniak account password
- if two-step verification is enabled, generate an application password here: https://manager.infomaniak.com/v3/profile/application-password
- server address: sync.infomaniak.com
Calendar Synchronization
- open the Calendar application on macOS
- open the Calendar menu
- click on Add another account…
- click on Other CalDAV account
- under Account Type, select Manual
- enter the requested information:
- user name: write in uppercase the username indicated by the synchronization assistant (e.g., AB12345)
- password:
- if two-step verification is not enabled, use your Infomaniak account password
- if two-step verification is enabled, generate an application password
- server address: sync.infomaniak.com (without https://)
Delete an IMAP, CardDav, or CalDav Account
Read the chapter "Stop using an account" https://support.apple.com/fr-fr/guide/mac-help/mh35565/12.0/mac/12.0 changing at the top of the page* the version of your system if necessary (caution: do not delete a POP3 account without backing up your messages beforehand).
Delete an Apple Profile
Read the official documentation https://support.apple.com/fr-fr/guide/mac-help/mh35561/mac changing at the top of the page* the version of your system if necessary.
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*Why is it necessary to choose the version of the guide exactly matching your version of the macOS / iOS system? Apple introduces sometimes significant changes with each new version of its system, e.g., a path on iOS 15:
becomes this on iOS 16: