This guide offers several solutions to quickly delete a large number of emails contained in an email address hosted by Infomaniak. Note that the size of your mailbox is not limited.

Delete emails in bulk…

…from the Infomaniak Web Mail app

1. Click here to access the Infomaniak Web Mail app (online service ksuite.infomaniak.com/mail).

2. Display the maximum number of items loaded at once:

   

3. To empty the inbox, select all visible items on the screen and click on the Trash icon to send them to the trash:

   

   • Repeat this process on all pages.
4. In addition to the inbox, folders can be emptied in a few clicks:
   
   
    
   • Be careful, emails are deleted without going through the trash, as if you were deleting the folder itself — only a restoration can allow possible recovery.

You can also delete the email address found within a Mail Service, then recreate it. It will then be completely empty.

…from an IMAP email software/client

A solid solution is to configure the email address in an IMAP email software/client, which will allow the selection of all messages (without pagination…) consequently, deletion is easy and quick:

1. Install Thunderbird (or any other email app on your device).
2. Add your email address by indicating its password.
3. Wait for the inbox to load.
4. Select all messages.
5. Click on Delete.
6. That's it, you can remove the application if you wish.

Special case: crossed-out messages

To permanently delete any possible traced / struck-through emails appearing in your email software/client or on Infomaniak Mail:

• Microsoft Outlook
  • go to the Edit menu -> Empty Trash (in English, you should have a Purge menu)
• Apple Mail
  • go to the Mailbox menu -> Empty Trash

They will then disappear from the Infomaniak Mail interface as well.