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Hacked sites / Preventing attacks
Our job consists of providing a quality hosting service, so we have a vested interest in responding extremely quickly to the various attacks that any internet user is open to. We do everything in our power to take as many precautions as possible.
In the event of a hacking attack, if it is possible to trace the author and if the computer has been compromised as a result of a security flaw on our part, we will register a complaint where necessary. If it is the client's responsibility (a script which is not up to date, a security patch which has not been applied, etc), we warn the client and get them to commit to doing whatever is necessary as quickly as possible.
In short, if the integrity of the servers is in question, we take matters into our own hands. If it is only the client's site which has been affected/compromised, it is their responsibility: indeed, we cannot counter the effects of a bug in your PHP code or any other which may be used to alter, for example, a database by SQL injection. However, we make sure we keep the PHP and MySQL versions updated; any other application, for example CMS or forum, installed by you, must be regularly updated by you.
If your site is hacked
- Update all of your web applications (WordPress, Joomla, Drupal, ownCloud, etc.) particularly if you are restoring a backup from the hosting first
- Add a protection system on your contact forms (Captcha, etc.)
- Change the passwords for your web applications, FTP accounts and databases (help) while first checking there is no virus on your computer (help)
- Launch a virus check on the hosting (help)
Additional recommendations: https://faq.infomaniak.com/1137
If you do not have Webmaster and you do not know how to do all of this, you can contact one of our partners.