Our clients are partners in our success
As users of our products, our clients are the best witnesses of the importance we place on the quality of our products. Every day we are improving our services and designing the web services of tomorrow based on the needs of the market and of our clients.In order to ensure the transparency and quality of advice listed on this page, this comes from a neutral and independent comparator.
Web hosting provider comparator since 2003
Average score: 4.50 / 5
422 Clients' opinions
Managed cloud servers enable me to host my clients' sites with excellent value for money. With little downtime, I can devote 100% of my time to acquiring qualified leads for my clients with the help of Google AdWords. The management interface is very user-friendly and well designed. Support is really reactive in case of a problem. The best!
I had a DNS problem that was solved extremely quickly.
I have been working with Infomaniak for almost 10 years now and, to date, it is the only one that gives me satisfaction. It is not without flaws, but those that remain are either insignificant or bearable until they are improved. Their simple shared web+mail offer is limited to one but effective. Unlike OVH, for example, which offers a plethora of choices but has failed me so often at critical moments. I'm not even talking about their unreachable customer service with a minimum of 20 minutes of... waiting. Infomaniak has never exceeded the 5-minute waiting time on average with an effective response almost all the time. Every time I had a crash, even a minimal one, I received an email explaining why. Their workspace evolves each year in the right direction even if there are still things to improve. I'm waiting for version 2019. Their newsletter tool is a good basis for improvement but certainly effective for 90% of users. I don't have the benefit of hindsight on their high-end offers that didn't use it. But I have no doubt about their effectiveness. Not everyone may have the same experience, but for the moment I don't see any reason to change. Read the rest
Infomaniak has provided a satisfactory response to my needs for reasonable rates. The different services remain user-friendly. Their technical support responds to most questions and customer service is competent and reactive. I am very satisfied.
The best hosting
Infomaniak offers good value for money, the management interface is simple and modern. It is easy to contact their support, which is reactive (< 24 hours). They host all of my domains.
After 10 years with them for several domains and products, our satisfaction is still their priority!
Infomaniak means experience and a wealth of services.
Top level professionals. Full services and pleasant to use. Fast interface designed for all levels. Response is easy to understand, with clear references. Several choices to use the interface. Ample information. Many modules and additional applications.
Domain name and mail host
I opened a professional mail service and then two domain names with Infomaniak over 10 years ago. Thanks to Infomaniak's technical support, I was able to connect the sites to the domain names.
Several client sites hosted by this provider: never the slightest problem. And if a technical question arises, a response is obtained within 24 hours, even when it isn't urgent.
Thank you, Infomaniak!!!!!!
Everything works. They have thought of everything: every time we say "it's gonna be a pain", it's solved in 3 clicks. A joy to use!!!!
Excellent, good support. For basic questions: by ticket. Urgent on Sunday: 30 min (including small talk) to reboot a server after an ssh crash! Compared to a former web host (Ovh): good and, above all, stable performance.
High performance and inexpensive web host
Totally satisfied with Infomaniak's hosting service for several years. Technical problems solved quickly in 1 day most of the time. Fast response from customer service. Hosting is stable, fluid, easy to use. Restoration of the database and all ftp files is easy thanks to the software Infomaniak provides in case of a problem. There's nothing else to say. We recommend Infomaniak for their cloud offer at an unbeatable price.
Really the best, for ten years now. THANK YOU!
Our web host for ten years and still the best. They monitor technological developments for us. Good quality, fast and inexpensive hosting. And for the first time, I had to call on customer support. Their assistance is really efficient, fast and clearly understand our needs. Thank you! I strongly recommend them ;o)
Pure satisfaction over the last 14 years!
Highly-recommended always! Outstanding professionalism enhanced by no-holds-barred helpfulness! Heaven only knows that managing a website over the long term isn't always plain sailing, but when you've got Infomaniak staff by your side, even for the tiniest little hitch or glitch, no matter how irrelevant, for volunteer amateurs like us, it gives you a real soothing feeling of total security and safety. >>> Super reasonable prices for the service provided even for the tiniest bit of advice... requested. >>> A myriad of excellently developed "inhouse" interfaces. >>> Impeccable traffic, the tiniest interruption (once or twice a year during the night, rarely more, for system and hardware upgrades), which lasts only a few minutes, is always indicated way before it's done. >>> Ever-growing drive space offered as technology advances without any increase in price. >>> Infomaniak's incredible availability, almost never outed in 14 years, except during alerts as mentioned above for maintenance or ever-so rare technical incidents which are immediately reported and troubleshot in a flash. >>> Incomparable customer service: question asked by message in the middle of a Saturday night, with an answer first thing Sunday morning! Questions never left unanswered in 14 years. >>> Technical support: adds to the above, incredible professionalism and absolute consideration for "little" clients like us. Read the rest
The quality of professional service on a human dimension!
For the last year, we've been using most of the services Infomaniak proposes for our customers. Super quick and efficient technical and commercial support which really understands our expectations. Incident and accident prevention thanks to their advanced infrastructure. A big thank you to Infomaniak teams for all their work.
Perfect and proactive
Perfect and proactive
Since I transferred my two sites to Infomaniak, I've never had any of the issues I had to deal with before: no more price increase, unavailability, etc. and no scams or rip offs whatsoever, which does happen sometimes. And, it's the first time ever that a hosting service provider decreases prices after offering extra services! And no, I don't have a stake in Infomaniak and I'm not even Swiss ;-)
Infomaniak, means asking a question, which was specified as "not urgent" late on a Saturday night and receiving a detailed answer when waking up the following morning, Sunday: what more could you ask for? Infomaniak is incredible friendliness, great care, even beneficial helping hands even for little amateur sites like ours, and all this with perfect professionalism. As regards service continuity, in 14 years, no grievances to make, and only a few, rare, though indispensable interventions which... are very short and clearly indicated upfront. I most definitely recommend this hosting service provider, without reserve! Read the rest
Super hosting service provider, for several years now, never had any issues, following a separate information issue, I contacted their commercial and technical service... I was more than surprised by their attentiveness and responsiveness. The problem was solved really quickly and the follow-up was more than excellent! I had extremely friendly and, more particularly, competent contacts! I'm a webmaster and I know loads of service providers... okay, Infomaniak is occasionally more expensive than... other providers... but as I know the interfaces and, even more so, the customer service of them all, Infomaniak is way better than the others! It goes without saying, I definitely recommend Infomaniak. Read the rest
Nothing to add
Really proactive by phone and by mail. My problem wasn't related to hosting but to an error on my Joomla, and although they hadn't any support planned for the apps and tools and all that we install when hosted, they were able to give me good ideas as to what was wrong so I could find the bug quickly. Thank you :-)