This guide explains how to manage orders and print tickets from the mobile ticket office (as part of the ticketing system Infomaniak).

Preamble

• For an overview of the mobile ticket office, refer to this other guide.

4. Printing orders

To do this:

1. Select the order to print.
   • If you are in the sales process and have just validated an order, it will be selected by default when you reach this step.
2. Click on the desired printer to print the ticket(s):
   
3. In the case of a pass, the mobile ticket office will indicate the available badge printers:
   

Print a receipt with the ticket

You can print a receipt for the order by activating the option on the right of the prints. The receipt will be printed at the end of the tickets:

Search for an order and filter the order list

It is possible to filter the list of orders or perform a specific search. The search field allows you to use all information related to the order, such as the name, email address, order number, etc.

You can also filter orders by event date.

Manage orders

Each order has options allowing you to manage it more precisely:

• Add or modify the order's client:
  
• Send by email the invoice, the tickets or the confirmation email, or print the receipt:
  
• Manage tickets individually, either to print a selection of tickets, or, for reservations, split the reservation:
  
• If the order contains passes, access the pass options:
  
• If the order contains gift certificates, display them and copy the code to the clipboard:
  

Next steps

• Send the cash report (Coming Soon)
• The mobile ticket office settings (Coming Soon)

This guide shows an example of a pass configured as a subscription where all events are included upon purchase (within the framework of the ticketing system Infomaniak).

Preamble

• For an overview of the pass and everything it can do, refer to this other guide.

The ticket pack

The example below allows for a pass that acts as a pack of several tickets. Typical uses for this type of pass would include:

• A pass with entries for 2, 3 or 4 nights of a multi-day festival.
• A pass with different activities, such as a package "museum entry with meal" where the entry and the meal are two individual and distinct events.
• A ticket pack including entry to multiple venues on the same day.

Creating the pass

After filling in the information, such as the name of the pass, the price, or the quantity of passes available, you need to set the pass to Automatic:

The pass is configured as a ticket so that participants can print each ticket individually:

Event Association

The events are associated with the pass, with a limit of one ticket per event and no additional cost:

This pass includes a ticket for event 1 and a ticket for event 2:

Pass design

This pass will never be printed, as only the individual tickets linked to the events will be printed. Therefore, there is no need to configure the pass's visual. The customer who purchases this pass will receive a ticket for event 1 and a ticket for event 2, so you will need to define the visual of these tickets.

Information requested

This pass is not personalized, but to facilitate identification, we give the possibility to enter the first and last name:

This guide explains how to split reservations with multiple tickets (within the framework of the ticketing system Infomaniak).

This allows you to validate part of a reservation, in case the reservation includes multiple tickets, but only part of it needs to be validated at the counter.

Prerequisites

• This operation requires that an order is currently set to pay on site.
  • For more information about this payment method and how to activate it, refer to this other guide.

Splitting from the web ticket office

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing for the event in question.
3. Click on Guichet in the left sidebar:
   
4. Find the reservation from the search field at the top of the page; you can find the order using the order number or any other element related to the order:
   
5. The reservation appears in the right column; if it is a reservation, you can click on the arrow to the right of the Validate button and Split the reservation:
   
6. The next screen allows you to select the tickets to validate:
   
7. Now, simply proceed with the validation of the selected tickets. You will notice that this action creates a new order, and the original order will only contain the tickets not selected during the split:
   

Splitting from the sales tablet

The procedure for splitting an order on a tablet is similar to the procedure on the web check-in:

1. Log in to your Infomaniak account.
2. Click on the Orders tab and find the order to split.
3. Click on the Tickets tab of the order:
   
4. Select the tickets to validate and click on Split:‍
   ‍
5. ‍Continue the order to validate it:
   ‍
6. The new order appears as validated, and the initial order shows the remaining tickets:
   ‍

This guide explains how to create a pass (within the framework of the ticketing system Infomaniak).

Start creating pass

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing related to the event.
3. Click on Programming in the left sidebar.
4. Click on Pass in the left sidebar.
5. Click on Add a pass:
   

The pass will be configured in several steps:

1. Define the type during creation (subscription, ticket pack, etc.) as well as the basic information and parameters (below)
2. Associate the events with the pass
3. Set up the visuals and information related to the pass.
4. Set the information for the subscribers who will be linked to the passes

1. Configure the pass

Name and description of the pass

This section allows you to define the name of the pass as well as a description of the pass:

It is recommended to use a sufficiently short name in the Pass Name on Ticket section, which will be printed directly on the pass.

Pass support

Two types of support can be chosen:

1. The PVC card, credit card type, often used for seasonal or annual subscriptions.
2. The Phone/Paper format which prioritizes the use of the phone but also allows printing the ticket on an A4 or A6 sheet.

If the PVC card is chosen:

• Pay attention to the font size used for the Name displayed on the ticket which will be taken up here and which will be limited to 35 characters.
• Choose the pickup method that will be available to the customer.

If the Phone/Paper format is chosen:

• The visitor will receive their pass in digital format via email.
• He/she can download his/her pass in PDF format from the link included in the e-mail.
   

The appearance of the pass can be configured once the pass is created in the pass appearance configuration menu.

Manage the display during scan checks

The two options here allow you to define the parameters used to check the passes:

1. The passes will have random barcodes upon creation, but the organizer will be able to modify them freely from the management of each pass.
2. The icon that will be displayed during pass check:
   

Pass price

Validity period

The validity period will be used if you want to ensure that this pass will only be available during a restricted period. It is notably possible to configure a pack of tickets that will only be usable during the winter season, for a seasonal promotion for example.

It should be noted that if a pass is outside the validity period, it will be possible to purchase it, but it cannot be used or accessed to add tickets to it.

Pass type

1. Custom: This pass allows the customer to choose the events and dates from the options proposed. Therefore, you must decide on the pass limitations:
   • Single event choice: The customer will only be able to choose one event, but depending on the ticket limit, they can choose one or more for the chosen event. Warning: When a customer buys a card, the system will deduct the number of seats entered in this field from all events linked to the pass. These seats will be "reserved" for this pass. When the customer goes through the scanners, the system will release the seats for all other events.
   • Maximum ticket: The number of tickets that can be associated with the pass
   • Minimum ticket: If a minimum of 0 is set, the customer can buy an empty pass and choose their seats later. Any number other than 0 will force the customer to choose tickets when purchasing the pass.
   • One event per day limit: The pass has a limit of one event per day. The customer will not be able to order more than one ticket per day for this pass
   • All seats on the same day: Allows you to choose a date and then choose the events of that date.
   • One performance limit per event: Allows you to define whether the customer can attend an event multiple times (in the case of multi-dates). If activated, the customer will only be able to take one ticket per event of the "same name" (or "same performance") for this pass. Warning: The spelling of the event name must be identical
   • Minimum different events / pass: The customer must take as many tickets for different shows available on the pass. It will be used to prevent the visitor from taking all their tickets for a single show.
2. Automatic: the pass will not be customizable by the client: it will automatically take the tickets that will be defined by the organizer.
3. Fixed numbered seat: in the case where the event takes place in a venue with a seating plan, this type of pass allows the customer to choose the pass with a numbered seat on the seating plan. This seat will remain unchanged for all events associated with the pass taking place in the same venue.

Example configurations

• All-inclusive season subscription
• Multi-day pack (2-day pass, weekend pass)
• Pack of multiple events to choose from

Next steps

Once the pass is created, you now need to assign the associated events and configure the other options:

1. TRANSLATION_ERROR
2. Set up the visuals and information related to the pass.
3. Define the information of the subscribers that will be linked to the pass

This guide explains how to set up a pass or subscription renewal system on your Infomaniak ticket office. This feature will allow visitors with subscriptions to renew them for the new season. 

It is not mandatory to have seasonal or annual subscriptions to use pass renewal, but it is imperative to have a new period with passes configured.

Prerequisites

So that renewals can be activated on your ticket office, you will need to create passes for the new period.

Create a renewal

1. Log in to your Infomaniak space
2. Go to the Ticket Office 
3. Go to the period over which renewals will be offered
   
   
4. Go to Programming and Pass in the side menu on the left
   
5. Click on Subscription Renewal 
   
   
   
   
6. Click on Create renewal
7. On the pop-up register, in order
   1. The subscription of the previous period
   2. The subscriptions that visitors will be able to take out upon renewal. Several subscriptions may be offered at this stage.
      
      
8. Indicate, if you wish, a validity period for the renewal

Renewal procedure for the visitor

The visitor can renew their subscription by following this procedure from the pass renewal link which will be found by default at the bottom of your ticketing page.

For direct integration, it is possible to use the URL of the desired ticket office, and add /pass-renew at the end. For example : 

https://infomaniak.events/shop/abcABC4242I/pass-renew

Tracking renewals

It is possible to follow each renewal via the renewals tabs:

• To this ticket office : indicates the renewals carried out from a previous season to the one you are in
• From this ticket office : indicates subscriptions renewed from the chosen ticket office to a new period

This guide explains how to print badges via the Infomaniak tablet ticket office.
 

The equipment is already configured to connect to the network and to the tablet automatically. This will automatically be detected when a badge is ready to be printed.

Connect the printer to the network
 

1. Switch the printer on
2. Connect the printer to your Internet network using the RJ45 Ethernet cable
3. Connect the wifi terminal to your network

Print badges via the tablet

1. Switch the printer on.
2. Log in to the ticketing service account via the tablet using the Infomaniak account username and password.
3. The tablet will connect to the ticket office interface automatically
4. Create an order on the tablet or search for an existing order
5. Click on the printer icon
   
   

If the printer does not appear in the list on the right

• Try to refresh the list by clicking on the turning arrows
• Check that the printer is connected on your network with the ethernet cable
• Check that the Wifi terminal is connected and is switched on
• Check that the printer and the tablet are connected to the Infomaniak network
• To check that the printer is correctly connected to the network, click on the button on the left of the printer screen and check that it has an assigned IP address
• If not, restart the printer

Learn more

• Start-up guide: ticketing service
• Configuration of the badge printer
• Print badges via a computer
   

This guide explains how to activate and implement promotions for visitors in order to thank them and create customer loyalty. This option makes it possible to offer a function that operates like a loyalty card, for example "order 4 tickets and the 4th is free".

The x=y promotion allows you to apply an automatic promotion to the shop/counter basket according to a set number of tickets without the need for a promotional code.

Example of use

This offer is activated for the following condition: for 3 tickets purchased, one of the tickets benefits from a 50% reduction

• If the customer buys three tickets at the same time, they benefit from the promotion directly on the tickets in their basket.
• If the customer first buys one ticket then places a second order for two tickets, the offer will be activated for the second order. The total number of tickets purchased will be stored in the memory

Activate this option in your ticketing service

1. Log in to your Infomaniak space (manager.infomaniak.com)
2. Go to the Ticketing service and select the ticketing service concerned
3. Go to Promotional offers
   
4. Click on the blue Add button

Configure the offer

Promotional offer

1. In Reduction, select the Tickets purchased, free tickets type
2. Indicate the number of tickets that activates the offer, followed by the number of tickets that can benefit from the offer. Finally, indicate the type of promotion applied to these tickets, as a percentage or fixed price.

1. Indicate the value of the reduction. If the value of the reduction is greater than the price of the ticket, the ticket will be free.
   
   
2. Indicate the application strategy. This enables you to define the priority of the tickets benefiting from the offer: most expensive or least expensive first.
3. Indicate the validity dates

Prices

This stage enables you to set the events, zones and prices to which this promotion will apply 
 

Target

This stage enables you to set the following conditions for which this promotion will apply

• Limit to certain customers
• Limit to certain counter profiles

Find out more

• Start-up guide: ticketing service
• Ticketing service: use a promotional code

This guide shows you an example of a pass configured as a subscription where all events are included when purchasing

The subscription with all events included

The example below allows you to have a pass that acts as a subscription for single entry to all the events included in it. Typical uses of this kind of pass would include:

• Subscriptions for a season or a year of a sports club or theater
• A subscription of 2,3,4,5,6 or 7 days on a week-long festival
• A ticket sales package, if the event is broken down, for example, into a day conference, a meal and a concert. A pack could be created for a conference entry + meal, another for meal + concert, etc.

Creation of the pass

After filling in the information, such as the name of the pass, the price or the quantity of pass available, you must put the pass in Automatic
 

Association of events

Events are associated with the pass, with a limit of one ticket per event and no additional cost

Visual of the pass

This pass will be used as a vertical badge and will therefore be printed on a PVC badge whose visual will be configured as follows

 

Informations requested

This pass being nominative, the surname and first name fields are mandatory, as well as a photo of the person

Learn more

• Getting Started Guide: Ticketing
• How to create a pass and set it up
• Link events to passes

This guide explains how to associate events with passes (within the framework of the ticketing system Infomaniak).

Preamble

• These settings will be available once the pass has been created.
• For an overview of the pass and everything it can do, refer to this other guide.

2. Link events to the pass

Once the pass has been created, you will need to associate the events that will be linked to it.

1. Click here to access the management of your product on the Manager Infomaniak (need help?).
2. Click directly on the name assigned to the ticketing related to the event.
3. Click on Scheduling in the left sidebar.
4. Click on Pass in the left sidebar.
5. Click on the name of the pass concerned.
6. Click on Associate events:
   
7. Select the events that will be linked to the pass.
8. Choose the number of tickets that can be associated with this pass.
9. Choose whether this event will incur an additional cost when added to the pass:
   • A price of 0 in this field allows you to define tickets included in the price of the pass.
10. Choose if you want a total ticket limit on a pass:
    • If the event has, for example, 100 seats, but only 10 can be associated, regardless of the visitor, it is at the quota level that you will need to set 10.
      

Once the events are associated, you can view the list of events and make corrections by clicking on the pencil icon ✎ to the right of the event or delete it by clicking on the Trash icon.

Next steps:

1. Set up the visuals and information related to the pass.
2. Define the information of the subscribers that will be linked to the passes

This guide explains how to put tickets from a pass up for resale (within the framework of the ticketing system Infomaniak).

Log in to the subscriber space

To do this:

1. Use the link sent by the event organizer.
2. Enter the email address as well as the code associated with the subscription to log in:
   
3. Copy the code sent by email to validate access to the customer space:
   
4. Enter the code received by email:
   ‍

Put the tickets up for resale

1. Once logged in, in the quick actions column, click on the Put tickets on sale:
   
2. The overview screen displays the tickets available for sale.
3. Check the event or events to put on sale:
   
4. Choose how the payout will be handled. Depending on the options offered by the organizer, you can choose from the following three options:
   1. Donate to the organizer
   2. Request a bank transfer
   3. Credit the amount to the subscription to be able to reuse it for future purchases on the ticketing system
      

Management of tickets put up for sale

1. Tickets put on sale now appear on the overview screen:
   
2. An email will keep you informed of the success or failure of a ticket sale.
3. It will be possible to cancel the resale of a ticket at any time as long as it has not been resold.