Knowledge base

Thank you for choosing kMeet Infomaniak as your video conferencing solution for individuals & businesses:

• Unlimited audio and video calls
• Access without registration
• Compatibility: Web, mobile, and desktop
• Integrated chat & reactions (emoticons, sounds)
• Screen sharing with drawing, remote control tools
• Breakout rooms
• Integration with the calendar (creation of a video call link)
• Integration with kDrive for storing meeting recordings
• Integration with kChat for video calls
• Privacy protection (no advertising, hosting in Switzerland)
• Security with AES-256 encryption
• Eco-friendly (renewable energy, CO₂ compensation)

What would you like to do?

• Create an online meeting
• Join a meeting
• Download the kMeet app on your macOS, Windows, Linux, iOS (iPhone/iPad) and Android devices.
• Manage participants (moderation)
• Create a kMeet breakout room
• Secure meeting access with a password and/or encryption key
• Record and share a video conference
• Share your screen with participants
• Remotely control a device with kMeet
• Start the chat during an online meeting
• Broadcast the kMeet stream via Video Streaming
• Draw on kMeet
• Replace Skype with kMeet

Have a question, problem, or feedback?

• Troubleshoot an audio, video, or device access permission issue…
• If you encounter a problem, please consult the knowledge base before contacting support.
• Click here to share feedback or a suggestion about an Infomaniak product.

Infomaniak continuously improves its products and customer service by prioritizing your suggestions shared via support, social media, or the Web. These suggestions are then discussed during the meetings of the relevant service.

Provide feedback on…

Infomaniak support is also at your disposal by email, chat or phone if needed.

Thank you for choosing kDrive, the independent and privacy-respecting solution for collaborating, sharing, and accessing your data from all your devices. Your data is encrypted, continuously backed up, and exclusively hosted in Switzerland.

Collaborative storage on a 100% Swiss Made cloud

• Discover kDrive in video (the interface has evolved since)

Getting Started

• Synchronize kDrive across different devices
• Manage kDrive Lite Sync option (macOS)
• Manage kDrive Lite Sync option (Windows)
• Install kDrive on Linux
• kDrive folders (personal, common, shared)
• Choose the kDrive folders to synchronize
• Edit an Office file type on kDrive (Word, Excel, PowerPoint) or plain text
• Working on kDrive: basic operations
• Manage kDrive storage space
• Search for data on kDrive

Share your data

• Manage kDrive drop boxes
• Customize kDrive shares and drops
• Share data from kDrive (web interface)
• Example of internal/external shares
• Share data by email from kDrive (web interface)

Fill your kDrive

• Import external data to kDrive
• Import data to kDrive (iOS) or just the iPhone photos automatically
• Import photos to kDrive (Android)
• Import data to kDrive without the kDrive app
• Access kDrive files locally and online
• Scan documents with kDrive (iOS/Android)

With multiple users

• Manage a kDrive user's rights
• Manage folder and subfolder access permissions
• Manage kDrive users
• Manage multiple kDrive (iOS/Android)
• Manage multiple kDrive (macOS / Windows)
• Copy certain data between kDrive you have access to

Go further with kDrive

• Modify an existing kDrive offer
• Manage kDrive categories to classify data
• Save a kMeet meeting on kDrive
• Export email attachments from Mail
• Export an email to kDrive
• Add an attachment to an event in Calendar

For advanced users

• Move the local kDrive location
• Rename a kDrive
• Display kDrive statistics and activity report

In case of a problem

• Resolve a kDrive blockage (antivirus, firewall, etc.)
• Resolve a kDrive sync conflict
• Resolve a kDrive synchronization problem
• Resolve a kDrive issue on Android device (don't kill my app)
• Resolve a Lite Sync plugin error on macOS
• Clear the browser cache
• Clear the mobile app kDrive cache
• kDrive application version (macOS / Windows / Linux)
• Restore a kDrive file to its previous version
• Restore a deleted kDrive file
• Force kDrive to synchronize certain special files
• Authorize access to your products / Complete a support request
• Display kDrive debugging information

Learn more about kDrive

• kDrive data security
• kDrive data analysis

A question or feedback?

• Contact Infomaniak support
• Click here to share feedback or a suggestion on an Infomaniak product

This guide explains how to contact Infomaniak Support and grant them access to your online products, particularly their content, and provide useful details when submitting a support request.

Contacting Infomaniak Support

Some email addresses, such as support@infomaniak.com, are not intended for receiving direct support requests.

To ensure proper support, each request must be submitted only through the support center:

• This process generates a ticket, automatically routes the request to the relevant department, and ensures complete follow-up until resolution.
• Once the request is registered, the communication can then continue directly via email with the support team.

Before contacting support, it is also recommended to consult the knowledge base, which contains many guides and answers to frequently asked questions.

Granting Support Access to a Type of Content

Infomaniak Support may ask you to grant temporary access to a portion of your content; this saves time in the diagnosis by avoiding unnecessary back-and-forth communication:

• This access is strictly limited to the context of the analysis and is used only to identify the source of the problem:
  • Only Infomaniak employees directly handling your support request.
  • Access is only granted from Infomaniak's controlled facilities.
• In accordance with Infomaniak's privacy policy, your data will never be used for other purposes:
  • You can revoke this access at any time.
  • Otherwise, it will expire automatically after 7 days.
     

To allow Infomaniak to access a specific part of your services (granting access to one type of content never opens access to others; each authorization is specific and independent):

1. Click here to access the access management section in the Infomaniak Manager.
2. Click on the toggle switch to allow access to the content of…
   
   1. … email addresses associated with the Mail web app (online service ksuite.infomaniak.com/mail) + contacts & calendars,
   2. … folders within the existing kDrive accounts in the Organizations to which the current user belongs,
   3. … conversations within the existing kChat products in the Organizations to which the current user belongs.

With kSuite, you can also do this by clicking here or proceed as follows:

1. Click on the Settings icon ‍ in the top right corner of your kSuite window.
2. Click on Support in the left-hand menu:
   
3. Click on the toggle switch to allow access to the content of…
   

Taking screenshots

… on Windows

Microsoft offers a software pre-installed that is dedicated to taking screenshots. But to do it manually:

1. Display what you want/need to show on the screen.
2. Press the PRINTSCREEN key on your keyboard (or PRTSCR, IMPR. ECRAN, etc.) once.
3. In Microsoft Word (or similar), go to "Edit" -> "Paste" to place your image on the page.
4. "Save" your file.
5. Repeat the operation from step 1 to step 5 as many times as the number of screenshots desired.

… on macOS

1. Press the "CMD" + "shift" (the upward-pointing arrow — shift) + "3" keys simultaneously.
2. Each time you press these keys, an image file is created on your computer's desktop.

… on iOS (iPhone, iPad...)

1. Press the "Power" + "Home" buttons simultaneously (the two physical buttons).
2. Then, retrieve the screenshots in the "Photos" app on your device.

… on Android (e.g. Samsung, LG or Huawei)

1. Simultaneously press the “Volume Down” button (on the side) and the lock button.
2. The captured image is automatically saved in a Screenshots folder in your gallery.

Copying the content of an alert window

… on Windows

To copy and paste a Windows “popup” error message as text, simply press the CTRL + C keys on your keyboard to copy the message to the clipboard. You can then paste it (CTRL + V) into the body of the message you are sending.

Accessing the browser's JavaScript console

… on Windows

Chrome, Firefox, and Safari: enter the key combination CTRL + SHIFT + i
Internet Explorer and Edge: press the F12 key

… on macOS

Chrome: enter the key combination ⌘ + ⌥ + J
Safari: enter the key combination ⌘ + ⌥ + C

1. Then, click on the icon with a crossed-out circle or similar to reset the log.
2. Display the page of your site that is experiencing the issue.
3. The console tab displays JavaScript errors and online resources that could not be found.

This guide explains how to recover lost emails, especially after accidental deletion.

Introduction

• Infomaniak backs up each email address once a day (usually early in the morning).
• You can then restore your mailbox to its exact state at the time of the backup.
• RECOVERED ITEMS:
  • Emails that no longer exist at the time of the restoration request (but were present at the time of the backup) will be restored to their original location.
  • Some settings (auto-reply and forwarding in particular) will be restored if they have changed in the meantime.
• ITEMS NOT RECOVERED:
  • Emails that have been moved (subfolders, trash): they still exist in your account and must be searched for.
  • The restoration does not include the calendar or the address book.
  • Messages that were not present at the time of the daily backup (see POP3 chapter); example:
    • Restoration requested at 10 a.m. (backup at 5 a.m.) for an email that arrived at 8 a.m. and was deleted at 9:30 a.m.: it will not be recovered because it was not yet present during the 5 a.m. backup.
• UNALTERED ELEMENTS:
  • Emails received, created, or stored between the backup date and the restoration execution remain in your inbox.

Backup Retention Period

Infomaniak provides backup of your mailbox for a certain number of days, depending on your plan.

⚠ Retention period in days:

Please refer to this other guide on the message retention limits.

Restore from the Infomaniak Web Mail app

Prerequisites

• Ensure that the deletion occurred less than 30 days ago (or within the timeframe included with your plan - see above).
• Have permission to manage backups: if you were invited tothe Infomaniak Mail web app (online service ksuite.infomaniak.com/mail) to manage your address, the Mail Service administrator may have removed this permission from their admin account.

To restore emails:

1. Click here to access the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).
2. Click on the Settings icon ‍ in the top right corner.
3. Check or select the relevant email address from the dropdown menu in the left-hand sidebar.
4. Click on General.
5. Click on Restore:
   
6. Choose a Restore date.
7. Click on Restore emails:
   
8. Once the restoration is complete, an email notification is sent.

Restore from the Mail Service

Prerequisites

• Be an Administrator or Legal Representative‍ within the Organization that manages the Mail Service.
• Ensure that the deletion occurred less than 30 days ago (or within the timeframe included with your plan - see above).

To restore emails from a Mail Service:

1. Click here to access the management interface for your product in the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on the email address in the table that appears.
4. Click on the Address actions button at the very top right.
5. Click on Restore emails:
   
6. Choose a Restore date.
7. Click on Restore emails.
8. Once the restoration is complete, you will receive a notification email.

E-mails placed in the trash

Unless otherwise configured, a deleted email is moved to the trash, and it is only after a period of several days or weeks that the trash is automatically emptied (it can also be emptied with a click by the user). Therefore, during a restoration operation:

• Emails currently in the trash will remain as they are, regardless of the restoration date.
• Emails deleted from the trash will be restored to their original location, where they were located when they were deleted (whether in the inbox folders or in the trash).

Emails placed in unconventional folders

If you intentionally store your messages in folders with unusual names (for example, folders named Junk or Spam), please read the important information in this other guide.

Email client configured with POP3

If you usually access your email using an email client such as Outlook, and this client is configured with the POP / POP3 protocol, you will not be able to restore everything, as the backup is performed once a day and only saves the messages that were in your Infomaniak inbox at the time of the backup; the same applies to your other folders (Sent Messages, for example) present in the POP3 application: these are not synchronized with Infomaniak and are therefore not backed up; in the future, you should therefore prefer the IMAP protocol in your email client.

The Infomaniak kSync mobile app is a free solution offered by Infomaniak that allows you to synchronize contacts, calendars, and tasks from your Android mobile devices (Samsung, Huawei, Google Pixel, etc.) with the tools provided by Infomaniak:

• ksuite.infomaniak.com/contacts for managing contacts / address books
• ksuite.infomaniak.com/calendar for managing calendars

Introduction

• Configuring synchronization at the email level does not mean that contacts & calendars will also be synchronized!
  • Email is synchronized via the IMAP protocol, while your contacts & calendars can be synchronized using the CardDAV and CalDAV protocols.
• To facilitate this synchronization on Android devices, it is recommended to install kSync.
• On iOS (iPhone, iPad, etc.), use an Apple profile, which can be downloaded from the configuration assistant.
• Microsoft has its own format that is not directly compatible with CardDAV and CalDAV; therefore, it is not possible on the Outlook mobile app to synchronize contacts and calendars with Infomaniak (PS: a paid and untested solution exists here).
  • To synchronize Outlook on your computer, please refer to this other guide.

What would you like to do?

• Download and install kSync on your Android device
• Configure kSync
• Use kSync to synchronize Google Calendar
• Add a new address book or calendar from kSync
• Synchronize tasks between Mail Infomaniak and your Android devices
• Force kSync synchronization
• Generate a specific password if two-factor authentication is enabled

Thank you for choosing my kSuite to manage your emails, back up your data, and share it securely.

These guides will help you set up your emails, use kDrive, change your plan, and more.

my kSuite & my kSuite+

• Compare the free and paid versions
• Differences between my kSuite and kSuite (Standard, Pro, Enterprise)
• Explanation of the interfaces available to you

Free Email

Getting Started

• Forward your emails to Infomaniak
• Sync your emails on all your devices
• Import your old emails
• Sync contacts and calendars
• Import your contacts
• Import your calendars

Advanced Features

• Customize the Webmail interface
• Manage/Modify passwords
• Add a signature
• Set up an automatic reply
• Use keyboard shortcuts
• View sending limits
• Manage storage space
• Create an address with a custom domain

Free Cloud

Getting Started

• Add or import files to kDrive
• Sync kDrive with your devices
• Share files
• Manage kDrive storage space

Advanced Features

• Remove kDrive limits
• Import external data

Other Services

• Organize a video conference with kMeet
• Share sensitive data with kPaste
• Send large files with SwissTransfer
• Consequences of deleting an account

A question or feedback?

• If you encounter a problem, please consult the knowledge base before contacting support.
• Click here to share feedback or a suggestion about an Infomaniak product.

To close your “my kSuite” account, please refer to this other guide.

This guide explains how to start an online meeting with kMeet, Infomaniak's ethical free video conferencing solution.

Preamble

• There is no limit to the number of participants with paid my kSuite offers.
• Participants can write in a common chat, annotate a screen share and even control a remote device.
• To create a meeting room in advance and invite participants by creating an associated event in the Infomaniak calendar, refer to this other guide.
• It is also possible to share the video stream within a Video Streaming Broadcast (for example, to avoid depending on the connection to kMeet).

Create a virtual meeting room

To do this:

1. Start kMeet via kmeet.infomaniak.com or from one of the applications for computers or mobile devices.
2. Start a new meeting:
   
3. Specify a name for your meeting room.
4. Allow access to your webcam and microphone from your browser or from the application (click here if you encounter any issues).
5. Enter a pseudonym or your first and last name.
6. If necessary, enable participant control, a password or a custom encryption key.
7. Click on Join the meeting.
8. Share the room link to invite participants to join you:
   

This guide is for owners of a domain name on the Infomaniak infrastructure who encounter a DMARC issue when using certain Google tools such as Meet or Calendar.

Resolve a DMARC error

To make your domain name configuration (with a DMARC policy of type reject) compatible with the use of certain Google services, it is necessary to add a corresponding SPF record:

• Before: v=spf1 include:spf.infomaniak.ch -all
• After: v=spf1 include:spf.infomaniak.ch include:_spf.google.com -all

To edit the SPF currently configured in the DNS zone of your domain name:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on DNS Zone in the left sidebar.
4. Click on the action menu ⋮ located to the right of the TXT type record containing the value of the SPF concerned.
5. Click on Modify:
   
6. Edit the field by adding on the same line include:_spf.google.com after the existing Infomaniak include, and this before the final -all.
7. Click on the Save button:
   

Refer to this Google documentation if you are looking for information on configuring Google's SPF.

Thank you for choosing to customize your account with Custom Brand!

Preamble

• As an option with any Infomaniak offer or already included withkSuite Enterprise, discover this customization tool to make your web addresses unique, add a logo or an image slideshow to your login page for your Infomaniak Organization.
• The Web Redirection tool will no longer be usable on your domain after activating Custom Brand on it.

Custom Brand customization guides

Prerequisites

• Have a domain name with Infomaniak (transfer it if necessary).
  • Its extension must be among those supported by Custom Brand.
  • Note that this also works with a subdomain.
• Configure the domain to use Infomaniak's DNS servers.

Then, to use Custom Brand:

• Get started with Custom Brand: customize the URLs & interface
• Troubleshoot an issue:
  • Verify the associated domain
  • Block the associated domain
  • Disable Custom Brand

Customize your web addresses with your domain

Customize your Organization's interface

The following interface options are modifiable from the my kSuite settings:

• Add your logo to your Organization's interface.
• Add a panorama of 3 images on the login page.
• Modify the text and button color of the login page.
• Customize kDrive shares (see this other guide).

This guide explains how to modify the role and permissions of a user so that they only have a limited legal role or access to only certain features of your Organization within the Infomaniak Manager.

Introduction

• Since you opened your account with Infomaniak, you have been part of at least one Organization.
  • If you were the only one and it wasn't an invitation, an Organization was created in your name and you automatically became the legal representative.
  • Otherwise, you belong to the Organization that invited you (to join its kSuite, to manage a product, etc.).
• You can define whether a user…
  • … is part of your Organization and whether they should have the role of:
    • Legal Representative
    • Administrator
    • Collaborator
  • … is external to your Organization (limited rights):
    • External users are not taken into account in calendar and address book sharing for the entire Organization.

Modify a user's rights/permissions

Prerequisites

• Switch to the desired Organization beforehand if you cannot find the expected list of users.
• Be an Administrator or Legal Representative within the Organization.
• Familiarize yourself with the various permissions (e.g., access rights to products) and administrative contact preferences of a user within an Organization.
• Note that it is impossible to remove a legal representative if there is no other legal representative.

To change a user's role:

1. Click here to access user management in the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ located to the right of the user in question.
3. Click on Edit role:
   
4. Change the desired role:
   
5. Click the Save button.

If you assign the user a simple collaborator role…

… you can then modify the services to which they will have access; refer to this other guide:

This guide explains how to obtain your email address(es) from the Swiss hosting provider Infomaniak.

Introduction

• With the exception of certain free offers, an email address at Infomaniak is always created within a Mail Service.
• This Mail Service is based on a personalized domain name that must exist and be configured for the email to work.
• Example: if you want the address jean.dupont@domain.xyz, you need to:
  1. Own the domain name “domain.xyz”.
  2. Obtain a Mail Service for “domain.xyz”.
  3. Create the email address “jean.dupont”.
• All of this is offered and requested during the ordering process on infomaniak.com, preceded by the creation of a mandatory user account (for which you will need to provide your personal email address, or an existing address in any case).
• If your domain name is already registered with an external registrar, you may need to enter the correct MX record in the DNS zone.

Ordering email addresses for a custom domain

Before or after your registration:

• Read this other guide to choose the email plan that best suits your needs and follow the process to start using the services.
• Once the Mail Service is ordered, you can create the email addresses and then, if necessary, the associated passwords.

Once the Mail Service is activated

• Create your email addresses.
• Configure your emails on your computer and devices.
• Synchronize your contacts & calendars on your devices.
• Migrate your content (including content from another provider).

Add an Additional Mail Service

To add a new Mail Service (in order to obtain new addresses on another domain):

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on the Order button above the table that appears:
   

Increase the Number of Available Email Addresses on an Existing Mail Service

To increase the quota of available email addresses if necessary, please refer to this other guide.

This guide explains how to register a domain name with Infomaniak.

Preamble

• With a new domain name or additional domain name, many possibilities open up to you, including access to free services, such as:
  • email address with contact & calendar management,
  • 10 Mo Web space,
  • sending Newsletters
• You will also be able to:
  • use your existing Mail Service or Website but with different spelling,
  • host a website here or with a third-party host,
  • etc.

Order a first domain name

To do this:

1. If necessary, create an Infomaniak account.
2. Click here to access domain management on the Infomaniak Manager.
3. Click to open the Shop:
   
   • If the case arises, select the Organization in which to order your domain:
     
4. Once in the Shop, enter the domain name to be registered and search for it:
   
5. Check or uncheck the additional options and extensions offered and click on Next to proceed.
6. Choose the desired options as you go through the pages, such as the possible Mail Service associated with the domain name:
   
7. Choose the desired options as you go through the pages, such as the possible Web hosting associated with the domain name:
   
8. Enter the details related to the domain name.
9. Complete the purchase without forgetting to read and accept the Terms (the box may require scrolling down the page first):
   

Order an additional domain name

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on the button to Order an additional domain:
   
3. Follow the first guide above starting from step 4.

Check the availability of a domain name

Refer to this other page which allows you to quickly check if a domain is available for registration or not.

There are at least 3 main indications:

• Available — in this case, it's good, you can reserve it.
• Transferable — you must own it with another provider to transfer it to Infomaniak.
• Unavailable — it will unfortunately not be possible to order it as long as it is not abandoned by its current owner.
   

This guide details the two main types of identifiers. They are distinct, even if the address format may be identical.

Infomaniak Account vs. Email Address

Here is a summary of these 2 types of identifiers:

What to do if you have connection problems?

There is no need to contact Infomaniak Support (which does not have access to any of your passwords)…

• Problem with the Infomaniak account? Reset the account password.
• Having trouble with your email address? Reset your email password.

Explanation

1. As with many other online services, you registered with Infomaniak using a personal email address.
2. This personal email address serves as your login ID when you want to access Infomaniak services.
3. This login ID has its own password (defined when you created your Infomaniak user account – your personal email address, see above).

There is no connection between…

• … this login ID/password pair described in points 1/2/3 above…
• … and the email addresses that you created or obtained later from Infomaniak.

A connection could exist if the address is identical (for example, you registered with the email address toto@abc.xyz and you also manage this same email address with Infomaniak), but even in this case, the password will most likely be different – once for the login ID toto@abc.xyz and once for the email address toto@abc.xyz.

Other login IDs?

Acquiring other Infomaniak products involves obtaining other login IDs, such as those required for FTP, MySQL, SSH connections, etc., but these login IDs are entirely independent of the two types described above.

This guide explains how to modify product access rights for a user in your Organization on the Infomaniak Manager.

Preamble

• Since you opened your account with Infomaniak, you are part of at least one Organization.
  • If you were alone and it was not an invitation, an Organization was created in your name and you automatically become the legal representative.
  • Otherwise, you belong to the Organization that invited you (to join its kSuite, to manage a product, etc.).
• It is possible to modify a user's role within your Organization.
• You can then define whether a user…
  • … is part of your Organization and should become:
    • Legal representative
    • Administrator
    • Collaborator (this is the part that is detailed below…)
  • … is external to your Organization (limited rights):
    • External users are not included in the sharing of calendars and address books for the entire Organization.

Who can access what…

Prerequisites

• Switch to the desired Organization first if you do not find the expected user list.
• Be Administrator or Legal representative within the Organization.
• Have added a user as a collaborator.

The guide below allows you to manage product access for collaborators and external users. Indeed, a legal representative or an Administrator already has access to all existing products within the Organization and visible on the Infomaniak Manager.

To modify the product access of an Organization user:

1. Click here to access user management on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ located to the right of the user concerned.
3. Click on Modify product access:
   
4. You can grant access to everything with maximum permissions in 1 click.
5. Otherwise, click on the product category to which you want to grant access.
   
6. Select the necessary product(s).
7. If you have selected multiple products, decide whether a future additional product should automatically be visible to the user (and with what type of permissions).
8. Click on the Save button:
   
9. Rights are granted immediately.
10. Click on the pencil icon ✎ to modify permissions:
    
11. Restart at step 5 if you need to grant access to multiple products.

Service usage / Service management

Be careful, on your product table, it is important to distinguish between product access (type kDrive for example, within the kSuite) and product management access:

It is possible to authorize a user to use kDrive (they will be able to create a PDF for example) without granting them kDrive service management rights (they will not be able to change the offer, invite a new user, terminate, etc.).

Technical rights / Statistical rights

With certain services like kDrive, it is possible to give a collaborator TECHNICAL and/or STATISTICAL rights (adds access to the dashboard, share links, storage statistics, active users, connected devices, activity on kDrive):

Other services like domain names do not have a STATISTICAL section:

Certain specific services like ticketing allow granting even more detailed rights:

Easier access: Groups

In order to facilitate the addition of access rights to a product that is on your Organization, there are Groups. These allow you to create teams that are linked to Infomaniak products with the desired rights, very practical for giving a new collaborator of your Organization access to the products they will need in their daily activity.

This guide explains how to access your emails hosted by Infomaniak.

Guides for Infomaniak email

Click here to open the Infomaniak assistant and configure synchronization on macOS, Windows, Linux, Android, and iOS for the most common email software/clients (Outlook, Microsoft 365, Thunderbird, Apple Mail, eM Client, etc.). It will not only provide you with the recommended settings but also allow you to create the IMAP/SMTP password required for your configuration.

Alternatively, use directly the email service in a web browser via the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail) and/or download the Infomaniak Mail mobile app (application for iOS/Android smartphones or tablets).

Here are also guides for specific manual procedures:

OS	Application to synchronize
	Outlook New / Microsoft 365 MSO / 2019 (Windows)
	Outlook Microsoft 365 MSO (macOS)
	Apple Mail (configuration profile for macOS)
	Apple Mail (configuration profile for iOS: iPhone, iPad, etc.)
	Mail (Android: Huawei, Samsung, Sony, etc.)
+	Outlook (iOS + Android)
+	Gmail (iOS + Android)
++	Mozilla Thunderbird

For synchronizing your contacts & calendars, please refer to this other guide.

Recommended IMAP settings

Username = the complete email address (need help?)
Password = the password generated for the email address you want to access (❓: my kSuite | Mail/kSuite Service).
Incoming IMAP server = mail.infomaniak.com
IMAP port = 993 (with SSL)

Recommended SMTP settings

Username = the complete email address (need help?)
Password = the password generated for the email address you want to access (❓: my kSuite | Mail/kSuite Service).
Outgoing SMTP server = mail.infomaniak.com
SMTP port & encryption protocol and command/method to activate this protocol:

• Prioritize port 587 + STARTTLS: this is the official technical standard and the most compatible method with the majority of modern systems for authenticated submission.
• Tolerate port 465 + SSL/TLS only as a compatibility option or alternative, specifying that it is implicit encryption, but that 587 remains the recommended choice.

Mandatory authentication for sending emails:

• It is activated in the SMTP settings of your application.
• Check "use the same settings as the incoming serverEnter your username (i.e., your full email address) and password, or as required by your email software/client.

In case of problems

Please check the following points:

• Refer to this other guide if you encounter any errors, to verify the essential points!
• Consult this other guide if you are looking for information about other email ports and protocols that are supported.
• POP3 protocol not recommended (POP server = mail.infomaniak.com and POP port = 995 with SSL).

Change a mail password

Mail passwords can be multiple, are not related to your Infomaniak login password, and cannot be retrieved after their first display. Therefore, you must (re)create them whenever you need them, specifying the device (computer, mobile, etc.) and/or the user concerned, so that you can manage them separately when you need to manage a specific connection.

Manage passwords:

• from the Manager on the Mail Service
• from the Infomaniak Mail Web app

Apply the new email password

If you have deleted an existing password in order to create a new one,you will need to update your applications and devices that used this password.Please refer to these specific guides:

• Apple Mail (macOS / iOS)
• Android Mail / Gmail (various versions)
• Microsoft Outlook (various versions)
• Mozilla Thunderbird

Are you not yet managing your emails with Infomaniak?

Infomaniak is an independent technology company based in Switzerland. It was founded in 1994 in Geneva and develops digital services for individuals, organizations, and businesses. The company is majority-owned by its employees and operates from Geneva and Zurich.

Infrastructure

Infomaniak designs, develops, and manages its own infrastructure entirely, including datacenters in Switzerland and all the servers installed there. The data entrusted to it is hosted and processed exclusively in Switzerland, which guarantees the sovereignty, confidentiality, and security of the information.

The company offers a wide range of services, including website hosting, domain name registration and management, cloud solutions, collaborative suites, email services, and audio/video broadcasting and streaming tools. These services are designed to be high-performing, scalable, and suitable for both beginners and professional users.

Infomaniak's data centers are renowned for their energy efficiency and eco-friendly design. Infomaniak has notably inaugurated a data center capable of recycling 100% of the energy it consumes to heat local homes, demonstrating a concrete commitment to ecology and sustainability.

Infomaniak emphasizes data protection and privacy. Services are designed and operated without advertising, without data analysis for commercial purposes, and in strict compliance with Swiss data protection laws as well as European standards such as the GDPR.

The services offered by Infomaniak include:

• web and online store hosting with CMS support and automated backups
• domain name registration and management
• high-performance cloud solutions for hosting applications, servers, and data
• the kSuite collaborative suite, including messaging, storage, calendar, video conferencing, AI assistant, and communication tools
• audio and video streaming solutions for media, radio stations, and events.

Infomaniak offers local, multilingual customer support, with a comprehensive knowledge base, guides, tutorials, and direct assistance to help users with the use and configuration of their services.

Certifications

Infomaniak is certified according to several international standards, which attest to the quality, security, energy management, and environmental impact of its operations. These certifications are regularly renewed and improved to ensure high performance standards.

The ISO 27001:2022 certification attests to the implementation of an information security management system covering data protection and defense against intrusions and data loss. The ISO 9001:2015 certification focuses on quality management, ensuring that the products and services provided meet customer needs and strict quality requirements. The ISO 14001:2015 certification concerns environmental management, with criteria for measuring and reducing the impact of activities on the environment. The ISO 50001:2018 certification aims to measure and continuously improve the energy efficiency of facilities and operations.

Infomaniak also offsets 200% of its CO₂ emissions through certified projects with high environmental and social value, demonstrating a proactive approach to reducing its ecological footprint.

Several Swiss labels reinforce this approach: the Swiss Made Software label, which certifies that the majority of software development is carried out in Switzerland; the Swiss Hosting label, which confirms that customer data and online services are physically hosted in Switzerland; and the Swiss Made label, which highlights the Swiss origin of the services and the maintenance of all jobs in the country, particularly in Geneva and Zurich.

In 2025, Infomaniak also obtained B Corp™ certification, an international label that recognizes companies that meet high standards in terms of social and environmental impact, governance, and transparency. This certification demonstrates a sustainable and ethical commitment that takes into account the needs of employees, customers, the community, and the planet.

This guide explains how to download and use the mobile app Infomaniak kSync for Android devices (Samsung, Huawei, Google Pixel, etc.) that allows you to synchronize calendars & contacts between Android devices (with data stored at Infomaniak).

Preamble

• Once the kSync application is configured, the selected items are automatically synchronized with the Contacts and Calendar apps, which are installed by default on an Android device.
• Ability to display or hide your different Infomaniak address books and calendars directly in these apps.
• Any modification (addition, editing, deletion) made on the phone is reflected on the Infomaniak interface, and vice versa.
• Data updates occur continuously according to the configured synchronization interval.
• Refer to this other guide for an example of using kSync: synchronize an Infomaniak calendar with a Google calendar.

Configure kSync

Prerequisites

1. Download the mobile app Infomaniak kSync (app for Android smartphone or tablet) here:
   
   
    
   • The kSync application is also available on F-droid.
2. Install kSync.

Then, launch the kSync app on your Android device, a step-by-step assistant will help you configure the application according to your needs:

1. Decide if you want to synchronize tasks.
2. Allow kSync to access the required items on the device, primarily the calendar.
3. Allow the application to run in the background for better synchronization (uses more battery); settings are also possible within the app itself:
   
4. The essential thing is to grant access rights to the services you need to synchronize:
   
5. Go back to the kSync app and continue the configuration:
   
6. Tap to add an Infomaniak user account (the one you use to log in to your Infomaniak services):
   
   1. For example, on the Web app Calendar, the user menu at the top right informs you of the login email used.
   2. It is then possible to access the calendars of the Organization to which the current user is attached:
      
   3. These are the data that will be synchronized on your device when you log in to the same Infomaniak account on kSync...
7. Enter your Infomaniak login credentials (see point a above).
8. Tap the button to log in:
   
9. Perform the double authentication steps as you do for your usual logins.
10. Once logged in to kSync, under the Agendas CalDAV tab, choose the calendar(s) that should appear on your device.
11. Under the Address Books CardDAV tab, choose the address book(s) that should appear on your device.
12. Start the synchronization with the button located at the bottom right:
    

kSync synchronization settings

Click on the Settings icon ‍ at the top right of the interface to adjust some important kSync settings:

• Synchronization interval: you can modify the frequency of synchronizations (15, 30, 60 minutes, etc.) for each type of information (address books, calendars, tasks).
• Synchronization only via WiFi (and if so, with which networks...).
• Limit the display of past events.
• Receive a notification for each event that does not have a specific reminder, with a notification delay defined in advance (in minutes).
• Display event colors and persistent synchronization of colors or not.
• Display contact groups.
  

You can also tap on the address books or calendar to configure certain elements:

• It is possible to force read-only via kSync, which means that the elements are synchronized but cannot be modified by the device.
• You can also delete a calendar or address book (excluding the Organization directory):
  

Rename/remove the Infomaniak account from kSync

Tap on the action menu ⋮ located to the right of the account concerned:

• You can create a new address book or calendar.
• You can rename or delete the account linked to kSync:
  

General settings of the kSync app

Press the back arrow at the top left of the screen to return to the home page.

• Then press the menu button with three horizontal lines ☰ and then the menu item “Settings”:
  

This guide explains how to modify the display of your events (within the Infomaniak ticketing system).

Accessing the options to configure the display

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system for the event.
3. Click on Scheduling in the left-hand menu.
4. Click on Events in the left-hand menu.
5. Click on the name of the event in question:
   
6. Click on the Edit button:
   

Choosing a display mode for multi-date events

To do this:

1. Add any new dates…
2. Choose the methods for displaying these dates on the calendar; these modes will be available on the online ticketing system and will allow your customers to switch between the different display modes they prefer (see below)…
3. Choose which display mode will be used by default…
   

The different display options available

List view

The list view is useful if the dates are spaced out over time with empty periods (weekly or monthly, for example) and/or if the ticketing system needs to offer multiple dates or sessions without displaying them on a calendar.

The monthly calendar

The monthly calendar displays events on a monthly calendar. This is an effective view, but it can become very cluttered if there are many sessions per day.

The weekly calendar

Very useful if you want to display the dates week by week, especially if there are several performances per day, or if the event only lasts for a short period and you want to display the days of the week.

This guide explains how to synchronize tasks with kSync, the Infomaniak mobile app used to link your calendars & contacts stored at Infomaniak with the data on your Android devices.

Prerequisites

• Install and download the free application jtx Board.

Synchronize tasks

To synchronize data between the tasks of Infomaniak Calendar and your Android devices, jtx Board will, using kSync, synchronize the tasks based on one or more Infomaniak calendars at regular intervals.

1. Here is a task present on Infomaniak:
   
2. After synchronization, it appears on jtx Board:
   
3. Example of task validation when it is executed, then adding a second task from the application:
   
4. Result on Infomaniak:
   

To go further, it may be necessary to purchase the Pro version of the jtx Board application.

Recommended settings

It is recommended to improve the readability of your tasks in the application to disable these 2 parameters in the settings of the jtx Board application…

… then remove "local" from the list of locations to keep only the possibility of saving in your kDrive account(s).