This guide explains how to access your emails hosted by Infomaniak.

Guides for Infomaniak email

Click here to open the Infomaniak assistant and configure synchronization on macOS, Windows, Linux, Android, and iOS for the most common email software/clients (Outlook, Microsoft 365, Thunderbird, Apple Mail, eM Client, etc.). It will not only provide you with the recommended settings but also allow you to create the IMAP/SMTP password required for your configuration.

Alternatively, use directly the email service in a web browser via the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail) and/or download the Infomaniak Mail mobile app (application for iOS/Android smartphones or tablets).

Here are also guides for specific manual procedures:

OS	Application to synchronize
	Outlook New / Microsoft 365 MSO / 2019 (Windows)
	Outlook Microsoft 365 MSO (macOS)
	Apple Mail (configuration profile for macOS)
	Apple Mail (configuration profile for iOS: iPhone, iPad, etc.)
	Mail (Android: Huawei, Samsung, Sony, etc.)
+	Outlook (iOS + Android)
+	Gmail (iOS + Android)
++	Mozilla Thunderbird

For synchronizing your contacts & calendars, please refer to this other guide.

Recommended IMAP settings

Username = the complete email address (need help?)
Password = the password generated for the email address you want to access (❓: my kSuite | Mail/kSuite Service).
Incoming IMAP server = mail.infomaniak.com
IMAP port = 993 (with SSL)

Recommended SMTP settings

Username = the complete email address (need help?)
Password = the password generated for the email address you want to access (❓: my kSuite | Mail/kSuite Service).
Outgoing SMTP server = mail.infomaniak.com
SMTP port & encryption protocol and command/method to activate this protocol:

• Prioritize port 587 + STARTTLS: this is the official technical standard and the most compatible method with the majority of modern systems for authenticated submission.
• Tolerate port 465 + SSL/TLS only as a compatibility option or alternative, specifying that it is implicit encryption, but that 587 remains the recommended choice.

Mandatory authentication for sending emails:

• It is activated in the SMTP settings of your application.
• Check "use the same settings as the incoming serverEnter your username (i.e., your full email address) and password, or as required by your email software/client.

In case of problems

Please check the following points:

• Refer to this other guide if you encounter any errors, to verify the essential points!
• Consult this other guide if you are looking for information about other email ports and protocols that are supported.
• POP3 protocol not recommended (POP server = mail.infomaniak.com and POP port = 995 with SSL).

Change a mail password

Mail passwords can be multiple, are not related to your Infomaniak login password, and cannot be retrieved after their first display. Therefore, you must (re)create them whenever you need them, specifying the device (computer, mobile, etc.) and/or the user concerned, so that you can manage them separately when you need to manage a specific connection.

Manage passwords:

• from the Manager on the Mail Service
• from the Infomaniak Mail Web app

Apply the new email password

If you have deleted an existing password in order to create a new one,you will need to update your applications and devices that used this password.Please refer to these specific guides:

• Apple Mail (macOS / iOS)
• Android Mail / Gmail (various versions)
• Microsoft Outlook (various versions)
• Mozilla Thunderbird

Are you not yet managing your emails with Infomaniak?