This guide explains how to obtain your email address(es) from the Swiss hosting provider Infomaniak.

Introduction

• With the exception of certain free offers, an email address at Infomaniak is always created within a Mail Service.
• This Mail Service is based on a personalized domain name that must exist and be configured for the email to work.
• Example: if you want the address jean.dupont@domain.xyz, you need to:
  1. Own the domain name “domain.xyz”.
  2. Obtain a Mail Service for “domain.xyz”.
  3. Create the email address “jean.dupont”.
• All of this is offered and requested during the ordering process on infomaniak.com, preceded by the creation of a mandatory user account (for which you will need to provide your personal email address, or an existing address in any case).
• If your domain name is already registered with an external registrar, you may need to enter the correct MX record in the DNS zone.

Ordering email addresses for a custom domain

Before or after your registration:

• Read this other guide to choose the email plan that best suits your needs and follow the process to start using the services.
• Once the Mail Service is ordered, you can create the email addresses and then, if necessary, the associated passwords.

Once the Mail Service is activated

• Create your email addresses.
• Configure your emails on your computer and devices.
• Synchronize your contacts & calendars on your devices.
• Migrate your content (including content from another provider).

Add an Additional Mail Service

To add a new Mail Service (in order to obtain new addresses on another domain):

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on the Order button above the table that appears:
   

Increase the Number of Available Email Addresses on an Existing Mail Service

To increase the quota of available email addresses if necessary, please refer to this other guide.