This guide explains how to modify the kSuite offer.

Preamble

• kSuite is a bundled offer that can be upgraded to a higher offer at any time (increase the number of users and the size of the disk space for data storage)
• It is not possible to subsequently change to a lower rate, nor to transfer kSuite to another Organization.
• The products included in kSuite cannot be moved or canceled independently of each other.
• To help you identify the kSuite offer best suited to your needs, refer to this other guide.

Modify the kSuite offer

To access the modification of the kSuite offer:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ to the right of the name of the kSuite.
3. Click on Modify the offer:
   

This guide explains how to create an Infomaniak account, i.e., your user account (customer account) that will then allow you to use Infomaniak services such as the Mail app or kDrive, order additional services, and be attached to one or more Organizations to collaborate effectively in the Infomaniak ecosystem.

Create a new Infomaniak account

To be able to order and manage Infomaniak products (including in the case where a user wants to transfer existing products to you) within one or more Organizations, it is necessary to create a first Infomaniak account with a completely new login identifier:

• Click here to sign up; you will need to enter a valid email address to receive the mandatory verification request.
• Fill out the requested information and complete the registration.

To simply obtain a my kSuite / my kSuite+ account (ik.me, etik.com, ikmail.com) click here to sign up.

This guide explains how to get event reminders from the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar) on a chat system like kChat in order to be notified in your chosen chat thread when an event is approaching.

⚠ Available with:

*limited to 1 webhook

Prerequisites

• Create an incoming webhook on the kChat app to obtain a URL of type https://your-server-kchat.xyz/hooks/xxx-key-generated-xxx:
  

Link the kChat webhook to Calendar

To add the webhook from your chat system to the Calendar app:

1. Click here to access the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).
2. Click on the Settings icon ‍ at the top right.
3. Click on Integrations in the left sidebar menu.
4. Click on the Add a webhook button:
   
5. Define:
   
   1. A name to easily identify the Webhook when you add reminders.
   2. The webhook URL (obtained from your chat system).
   3. The elements (automatically taken from your event and/or added manually here) and their arrangement in the message to be sent:
      • Insert %subject% to include the subject of the event.
      • Insert %date% to include the date of the event.
      • Insert %description% to include the description of the event.
      • Insert %location% to include the possible location of the event.
6. Click the button to Add the configured element and see it created:
   

Create an event with a chat reminder

Now that Calendar is linked to your chat system account, you can choose to be notified in a chat when you add a reminder to an event:

1. Click here to access the Infomaniak Calendar Web app (online service ksuite.infomaniak.com/calendar).
2. Click the button Create at the top left.
3. Click on Event:
   
   1. You could also click on an existing event on the calendar to modify it.
4. Enter the event details.
5. Display the additional fields:
   
6. Click on Add a reminder to configure it:
   
7. In the reminder type dropdown menu, choose the webhook configured (according to the name given in 5a above).
8. Save the event at the bottom of the page:
   
9. When the reminder time arrives, a message (in the format configured in 5c above) is sent to kChat about the event, on the channel configured in the kChat webhook (see prerequisites above):
   

And on other chat systems?

Slack

1. Click here to access Slack WebHooks.
2. Choose the chat thread where your reminders will appear (e.g., @slackbot or #general):
   
3. Save to get the webhook URL.

Create other webhooks to set reminders in other chat threads.

You can freely use Slack formatting options in your notifications. Example in French:

N'oubliez pas de %subject% pour le %date%.
À prendre avec le jour J : %description%.
Lieu de l'évènement : %location%

This guide explains how event reminders and alerts work on the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).

Add a reminder or alert to an event

To add a reminder to an event (e.g., an appointment):

1. Click here to access the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).
2. Click the Create button at the top left.
3. Click on Event:
   
   • You could also click on an existing event on the calendar to modify it.
4. Display the additional fields:
   
5. Click on Add a reminder to configure it:
   
6. Save the event at the bottom of the page.

Types of reminders

You can be notified through 3 different channels:

1. By email: the reminder will be sent by email at the chosen time.
2. By a browser notification: the reminder will be displayed by a notification managed by your web browser, provided that my kSuite is connected; this is also the option to choose if you synchronize your calendar with your phone to receive an alert on your device.
3. By a chat system like kChat: the reminder will be sent in the chosen chat thread.

Any guests invited to an event will not be notified by the reminders/reminders.

To receive multiple notifications, you need to add multiple reminders (click on on the right) however, with an email reminder, it is possible to configure automatic regular follow-ups (read below).

Add a follow-up to an email reminder

To add a follow-up to an email reminder:

1. Click here to access the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).
2. Click on an existing event to modify it.
3. Click on the pencil icon ✎ to edit the event and its email reminder:
   
4. Choose the frequency of reminders (every hour, every week, etc.)…
   
5. Save the event at the bottom of the page.

This guide explains how to download and use the mobile app Infomaniak kSync for Android devices (Samsung, Huawei, Google Pixel, etc.) that allows you to synchronize calendars & contacts between Android devices (with data stored at Infomaniak).

Preamble

• Once the kSync application is configured, the selected items are automatically synchronized with the Contacts and Calendar apps, which are installed by default on an Android device.
• Ability to display or hide your different Infomaniak address books and calendars directly in these apps.
• Any modification (addition, editing, deletion) made on the phone is reflected on the Infomaniak interface, and vice versa.
• Data updates occur continuously according to the configured synchronization interval.
• Refer to this other guide for an example of using kSync: synchronize an Infomaniak calendar with a Google calendar.

Configure kSync

Prerequisites

1. Download the mobile app Infomaniak kSync (app for Android smartphone or tablet) here:
   
   
    
   • The kSync application is also available on F-droid.
2. Install kSync.

Then, launch the kSync app on your Android device, a step-by-step assistant will help you configure the application according to your needs:

1. Decide if you want to synchronize tasks.
2. Allow kSync to access the required items on the device, primarily the calendar.
3. Allow the application to run in the background for better synchronization (uses more battery); settings are also possible within the app itself:
   
4. The essential thing is to grant access rights to the services you need to synchronize:
   
5. Go back to the kSync app and continue the configuration:
   
6. Tap to add an Infomaniak user account (the one you use to log in to your Infomaniak services):
   
   1. For example, on the Web app Calendar, the user menu at the top right informs you of the login email used.
   2. It is then possible to access the calendars of the Organization to which the current user is attached:
      
   3. These are the data that will be synchronized on your device when you log in to the same Infomaniak account on kSync...
7. Enter your Infomaniak login credentials (see point a above).
8. Tap the button to log in:
   
9. Perform the double authentication steps as you do for your usual logins.
10. Once logged in to kSync, under the Agendas CalDAV tab, choose the calendar(s) that should appear on your device.
11. Under the Address Books CardDAV tab, choose the address book(s) that should appear on your device.
12. Start the synchronization with the button located at the bottom right:
    

kSync synchronization settings

Click on the Settings icon ‍ at the top right of the interface to adjust some important kSync settings:

• Synchronization interval: you can modify the frequency of synchronizations (15, 30, 60 minutes, etc.) for each type of information (address books, calendars, tasks).
• Synchronization only via WiFi (and if so, with which networks...).
• Limit the display of past events.
• Receive a notification for each event that does not have a specific reminder, with a notification delay defined in advance (in minutes).
• Display event colors and persistent synchronization of colors or not.
• Display contact groups.
  

You can also tap on the address books or calendar to configure certain elements:

• It is possible to force read-only via kSync, which means that the elements are synchronized but cannot be modified by the device.
• You can also delete a calendar or address book (excluding the Organization directory):
  

Rename/remove the Infomaniak account from kSync

Tap on the action menu ⋮ located to the right of the account concerned:

• You can create a new address book or calendar.
• You can rename or delete the account linked to kSync:
  

General settings of the kSync app

Press the back arrow at the top left of the screen to return to the home page.

• Then press the menu button with three horizontal lines ☰ and then the menu item “Settings”:
  

This guide concerns kSync which allows you to create a new calendar or a new address book directly from an Android device.

Create a calendar or address book from the app

To do this:

1. Open the mobile app kSync on the Android device.
2. Once logged in, click on the action menu ⋮ located at the top right.
3. Press Create a new address book / Calendar:
   
4. Enter the name of the address book or calendar and a color.
5. Click on Create:
   
6. If necessary, click on the icon to refresh the list, your new item appears in the list after a few seconds:
   

Your service will then be synchronized with the corresponding web app, here Calendar Infomaniak (online service ksuite.infomaniak.com/calendar):

This guide explains how to force synchronization of Infomaniak contacts & calendars when they are synchronized by the kSync app on an Android device.

Preamble

• The kSync app only synchronizes contacts & calendars that are selected in the application.
• If you subsequently add calendars/agendas from Calendar or address books from Contacts, it is therefore necessary to add them to the synchronization in the kSync application.

Add an agenda / address book to synchronization

To force synchronization if necessary:

1. Open the mobile app kSync on your Android device and tap on the synchronized account concerned.
2. Tap Refresh list to update the address books / agendas:
   

The new address books and agendas appear in the list. Configure those you want to synchronize.

This guide explains how to synchronize tasks with kSync, the Infomaniak mobile app used to link your calendars & contacts stored at Infomaniak with the data on your Android devices.

Prerequisites

• Install and download the free application jtx Board.

Synchronize tasks

To synchronize data between the tasks of Infomaniak Calendar and your Android devices, jtx Board will, using kSync, synchronize the tasks based on one or more Infomaniak calendars at regular intervals.

1. Here is a task present on Infomaniak:
   
2. After synchronization, it appears on jtx Board:
   
3. Example of task validation when it is executed, then adding a second task from the application:
   
4. Result on Infomaniak:
   

To go further, it may be necessary to purchase the Pro version of the jtx Board application.

Recommended settings

It is recommended to improve the readability of your tasks in the application to disable these 2 parameters in the settings of the jtx Board application…

… then remove "local" from the list of locations to keep only the possibility of saving in your kDrive account(s).

The mobile app Infomaniak kSync is a free solution offered by Infomaniak that allows you to synchronize contacts, calendars/agendas and tasks of your Android mobile devices (Samsung, Huawei, Google Pixel, etc.) with the tools offered by Infomaniak:

• ksuite.infomaniak.com/contacts for managing contacts / address books
• ksuite.infomaniak.com/calendar for managing calendars / agendas

Preamble

• Configuring mail synchronization does not mean that contacts & calendars will also be synchronized!
  • Email is synchronized via the IMAP protocol, while your contacts & calendars can be synchronized with the CardDAV and CalDAV protocols.
• And to facilitate this synchronization on Android devices, it is recommended to install kSync.
• On iOS (iPhone, iPad, etc.) use an Apple profile, to download from the configuration assistant.
• Microsoft has its own format that is not directly compatible with CardDAV and CalDAV; therefore, it is not possible on the Outlook mobile app to synchronize contacts & calendars with Infomaniak (PS: a paid and untested solution exists here).
  • To synchronize Outlook on computer refer to this other guide.

What do you want to do?

• Download and install kSync on Android device
• Configure kSync
• Use kSync to synchronize Google Calendar
• Add a new address book or calendar from kSync
• Synchronize tasks between Infomaniak Mail and your Android devices
• Force kSync synchronization
• Generate a specific password in case of two-factor authentication enabled

Infomaniak continuously improves its products and customer service by prioritizing your suggestions shared via support, social media, or the Web. These suggestions are then discussed during the meetings of the relevant service.

Provide feedback on…

Infomaniak support is also at your disposal by email, chat or phone if needed.

This guide explains how to add a new Organization to which you will have access with your current Infomaniak account and in which you can add and/or transfer products, link users, etc.

Create a new Organization

You can add multiple Organizations (i.e., a space to manage your products) by accessing them with the same login credentials to separate your activities professional and personal for example, or when managing multiple clients:

1. Click here to access your settings management (Infomaniak Manager).
2. Click on Manage from the My organizations box:
   
3. Click on the Create a new organization button
   
4. Follow the procedure to create a new Organization.

This guide helps you get started with kSuite by integrating an existing kDrive in your Organization.

Preamble

• The kDrive will be an integral part of the new kSuite.
• The minimum number of users in the chosen kSuite offer will be based on the number of users in the existing kDrive offer.
• kDrive users will become kSuite users.
• To help you identify the kSuite offer best suited to your needs, refer to this other guide.

Upgrade my kDrive to kSuite

Prerequisites

• Do not yet have a kSuite in the Organization.
• Have a paid kDrive offer and outside the trial period.
• Be the Legal Representative or Administrator of the Organization.

Create a new kSuite from your existing kDrive:

1. Click here to access the Infomaniak kDrive Web app (online service ksuite.infomaniak.com/kdrive).
2. Click on Manage.
3. Click on Upgrade the offer.
   

You can also do this from an information banner visible on the homepage of your Manager interface:

This guide explains how to connect the desktop app Outlook 2019 (desktop application on Windows) to an email address hosted by Infomaniak.

Preamble

• The various services offered by Infomaniak are all compatible with the corresponding standard protocols (IMAP/SMTP for email, for example), therefore if you encounter a problem with third-party software, contact its publisher or a Partner and consult the support policy as well as article 11.9 of the Infomaniak Terms of Service.

Add the email address to the application

Prerequisites

• Create the email address in my kSuite or a Mail Service / kSuite.
• Create a password for the email address on the device you are going to configure.

To configure the email application:

1. Open the application.
2. Click on the File menu:
   
3. Click on Account Settings.
4. Click on Add or Remove Accounts:
   
5. Click on New:
   
6. Enter the email address to connect.
7. Click on Advanced Options.
8. Click on Manual Configuration.
9. Click on the blue Connect button:
   
10. Click on IMAP:
    
11. Enter the password of the email address to connect.
12. Click on the blue Connect button:
    
13. Uncheck the additional mobile device configuration box if necessary.
14. Click on the blue Finish button:
    
15. Click on Repair to correct some automatically added but incorrect information:
    
16. Click on Advanced Options.
17. Click on Manual Repair.
18. Click on the blue Repair button:
    
19. Check and complete the missing information by scrolling down if necessary.
20. Click on Outgoing Mail:
    
21. Check and complete the missing information.
22. Click on Next.
23. Click on Finish:
    
24. Click on Close:
    
25. There you go, your email address is now correctly configured in the application:
    

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP port & encryption protocol and command/method to activate this protocol: 587 + STARTTLS
• Username = the complete & full email address ( ? )
• Password = the one generated for the email address you want to access
• Authentication required for sending emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same parameters as the incoming server" or, depending on the software/email clients, enter a username (= complete & full email address) and the generated password.

Refer to this other guide if you are looking for information about other mail ports and protocols compatible (SSL / TLS for example).

In case of a problem

Check that the Mail Service is configured optimally.

It is not necessary to contact Infomaniak Support if your email address works well outside the application. The most common error concerns the use of an incorrect password. The troubleshooting guides help you resolve any potential issues:

• Refer to the solutions provided in this other guide regarding email in general.
• This other guide is more specifically about Outlook.

… and if your Outlook no longer works since a change of email password, refer to this other guide.

This guide explains how to change the password of your Infomaniak account (= user account) on the Manager, the administration interface of your Infomaniak products.

Preamble

• This password also allows you to log in to my kSuite and various iOS/Android applications such as kDrive, Infomaniak Mail, etc. (learn more) but it is not your email address password!
• If you cannot log in, you will not be able to change the password; refer to this other guide in this case.

Change the Infomaniak account password

To change the password of your Infomaniak account:

1. Click here to access the management of your settings (Infomaniak Manager).
2. Click on Modify from the Connection settings box under connection password:
   
3. Click on Modify:
   
4. Enter the current connection password as well as the desired new password.
5. Click on Save.

This guide explains how to connect the Apple Mail mobile app (for iOS smartphones or tablets) to an email address hosted by Infomaniak.

Preamble

• Instead of the manual configuration below, it is recommended to use the .mobileconfig configuration profiles offered by Apple or the Infomaniak Mail app (iOS) to benefit from a Push type update method.
• The various services offered by Infomaniak are all compatible with the corresponding standard protocols (IMAP/SMTP for email, for example), therefore if you encounter a problem with third-party software, contact its publisher or a Partner and consult the support policy as well as article 11.9 of the Infomaniak Terms of Service.

Manually add the email address to the application

Prerequisites

• Create the email address in my kSuite or a Mail Service / kSuite.
• Create a password for the email address for the device you are going to configure.
• Check that the Mail Service is configured optimally.

To configure the mail application:

1. Open the settings of the iPhone and tap Apps:
   
2. In Apps, tap Mail:
   
3. Tap Mail Accounts:
   
4. Tap to add an account:
   
5. Tap Other account:
   
6. Tap Mail Account:
   
7. ‍Enter the email address to attach:
   
8. Tap Next at the top right.
9. The application mentions certain fields as being optional but they are not at all:
   
10. Check and complete the missing information:

    
    

11. Stay on the IMAP tab and click Next at the top right.
12. Enable emails and save the configuration at the top right:
    
13. Your email address is now configured in the application.

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP port & encryption protocol and command/method to activate this protocol: 587 + STARTTLS
• Username = full & complete email address ( ? )
• Password = the one generated for the email address you want to view
• Authentication required for sending emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same parameters as the incoming server" or according to the software/email clients, re-enter a username (= full & complete email address) and the generated password.

Refer to this other guide if you are looking for information about other compatible messaging ports and protocols (SSL / TLS for example).

In case of a problem

Check that the Mail Service is configured optimally.

It is not necessary to contact Infomaniak Support if your email address works well outside the application. The most common error concerns the use of an incorrect password. The troubleshooting guides help you resolve any potential issues:

• Refer to the solutions given in this other guide regarding email in general.
• Delete any Apple configuration profiles linked to your Infomaniak email before restarting the configuration.

And if your Apple Mail no longer works at the sending level (disconnected or missing SMTP server for example) or after a change of email password, refer to this other guide.

This guide explains how to connect the mobile apps Contacts and CalendariOS (iPhone, iPad, etc.) to the contacts & calendars hosted by Infomaniak.

Préambule

• Your iOS device will be automatically configured via Apple .mobileconfig profiles compatible with Apple, unlike a manual configuration.
• It is possible to delete a configuration profile once installed (scroll down to the bottom of this page for instructions).
• Infomaniak contacts & calendars are linked to your Infomaniak account; when you log in to ksuite.infomaniak.com/contacts or /calendar you will likely need to perform two-factor authentication (2FA) when logging in.
  • In this case, an application password is required to establish synchronization between your device and Infomaniak tools.
  • But don't worry, creating such a password is offered by following the configuration assistant.
• The various services offered by Infomaniak are all compatible with the corresponding standard protocols (CalDAV/CardDAV for contacts & calendars, for example), therefore if you encounter a problem with third-party software, contact its publisher or a Partner and consult the support policy as well as article 11.9 of the Infomaniak Terms of Service.

Install a configuration profile

To do this:

1. Click here to access the Infomaniak configuration tool (online service https://config.infomaniak.com) — log in if necessary to your Infomaniak account on the Organization on which your email address is managed.
2. Choose to install the profile on this device:
   
3. Choose to synchronize contacts & calendars:
   
4. Generate an application password dedicated to synchronization (to maintain the usual 2FA connection of your user account):
   
5. Copy the generated application password (it will be requested during the installation of the Apple profile).
6. Download the Apple profile:
   
7. Allow the download on the device:
   
8. Open the device iOS settings:
   
9. Press the recently downloaded profile:
   
10. Press Install:
    
11. Unlock your iOS device:
    
12. Press Install:
    
13. Enter (or paste) the application password twice consecutively (contacts + calendars).
14. Tap on Finish:
    

If your iOS Contacts and Calendar applications were already open, you will need to restart them. You will then see the information added by the synchronization.

Particularities of synchronization

Refer to this other guide.

Delete an Apple profile

Refer to the official documentation by changing the version of your system at the top of the page if necessary.

*Why is it necessary to choose the guide version corresponding exactly to your macOS / iOS system version? Apple sometimes introduces subtle changes with each new version of its system, for example a path on iOS 15…

… becomes this on iOS 18…

This guide provides instructions for connecting to kDrive using the WebDAV connection protocol.

✘ UNAVAILABLE with
kSuite Free / kSuite Standard
my kSuite / my kSuite+ (ik.me, etik.com, ikmail.com) 

Preamble

• Connecting via WebDAV allows you to:
  • use the WebDAV application of your choice instead of the official kDrive application (only solution if the latter is unavailable on your OS, for example macOS 10.14.6),
  • use kDrive as a synchronization base for a tool that would allow this via WebDAV (Joplin for example),
  • access kDrive from the file manager of your operating system.

Obtain the kDrive ID (kDriveID / kDrive client ID)

To find out your identifier:

1. Click here to access the Infomaniak kDrive Web app (online service ksuite.infomaniak.com/kdrive).
2. The kDrive directory is displayed in the left sidebar.
3. The URL https://ksuite.infomaniak.com/kdrive/app/drive/123456/ displayed at the top of your browser contains a number:
   
4. In some cases, especially when the Infomaniak Organization number is mentioned in the URL, there may be several series of numbers, but the principle remains the same, you need to take the number displayed after the term “/drive/”:
   

This number (in the example 123456) is your kDrive identifier (kDriveID) required for the WebDAV connection. 

You will therefore need to write https://123456.connect.kdrive.infomaniak.com whenever it is necessary as the WebDAV address.

Direct WebDAV connection URL to a specific folder

To facilitate direct connection via WebDAV to a specific folder, you can use the following URL:

https://IDkDrive.connect.kdrive.infomaniak.com/Common documents/Folder Name

This simple method allows you to quickly access the desired folder without manually navigating the directory. Simply replace "Folder Name" with the exact name of the folder targeted to establish a direct and secure connection via WebDAV. Also refer to the last part of this other guide for other address examples.

Specific guides

To configure kDrive on your computer via WebDAV, refer to these specific guides:

• Windows
• macOS
• Linux (Gnome)

You can also synchronize different devices with kDrive:

• Synology
• Qnap
• VPS
• Joplin

This guide explains how to regain access to Infomaniak tools (manager.infomaniak.com and Mail / ksuite.infomaniak.com) in case of forgetting your password or Infomaniak account login ID.

Preamble

• To log in within an Organization that manages one or more Infomaniak products, go to manager.infomaniak.com and enter the following information:
  1. A login email address (ID for the Infomaniak account).
  2. The password chosen during your registration.
  3. A additional code if 2FA (two-factor authentication) is enabled.
• If the platform login works and you are missing a password for one of your email addresses, refer to this other guide.
• If there is an issue displaying the login form, especially on a mobile device, refer to this other guide on the subject.

You have forgotten...

... the password for the Infomaniak account

If you have forgotten this password, follow the reset procedure:

1. Click here to reset your password.
2. Enter the login email address for your Infomaniak account
3. Choose the desired recovery option or follow the identity verification procedure by clicking on “You do not have access to any option”.

... the login email address for the Infomaniak account

During your registration, you provided a phone number; it is possible to retrieve the login email address for the Infomaniak account using your phone number:

1. Click here to retrieve your login email address for the Infomaniak account.
2. Enter your mobile number.
3. Enter (if necessary) your recovery email address.

Two scenarios are then possible:

1. The system can identify your account: choose how to receive your Infomaniak account login ID.
2. In the opposite case: follow the on-screen assistant to manually verify your identity or via kCheck:
   

And if the email address no longer exists…

If you have an Infomaniak account for which the login ID is of the form toto123@yahoo.com, there is no problem if the email address toto123@yahoo.com is deleted or is no longer valid. You just need to log in one last time to the Infomaniak Manager with this ID toto123@yahoo.com and refer to this other guide to modify your Infomaniak account login email address.

However, if the email address used as an ID is hosted by Infomaniak (for example anna789@assoziation.ch) and an administrator deletes the email address in question or cancels the “assoziation.ch” Mail Service, the situation is different: you automatically receive an email on the secondary address and an SMS on the mobile phone number specified in your Infomaniak account:

The situation can also occur in a specific case of mail service management.

To be able to access your Infomaniak account again now that access is no longer possible with the old email address, the Infomaniak account user must go to the address mentioned in the SMS:

1. Click here to access the login page.
2. Enter the username specified in the SMS (usually the initials of your account and a sequence of numbers).
3. Enter the usual password (it has not changed):
   
4. Enter the new requested information:
   
5. You will be logged in to your account again:
   

This guide concerns the mobile app kCheck (application for iOS/Android smartphone or tablet), created to simplify identity verification procedures and strengthen the security of your Infomaniak account.

Preamble

• For security reasons, to guarantee the identity of the person making a specific request to Infomaniak, an identity verification procedure may be triggered in the following cases (non-exhaustive list):
  • forgetting an Infomaniak account password (user account)
  • forgetting a login email address
  • deactivation of double authentication (2FA)
  • unlocking an Infomaniak account
  • during the first transfer of revenue for the product Ticketing
  • when ordering a product (suspicion of spam or fraud, brand name, etc.)
• This application allows you to securely transfer the requested items.
• Infomaniak respects your privacy: the information transmitted via the kCheck application will be kept until the complete processing of your file; it will in all cases be automatically deleted after 72 hours in case of non-processing of this request.

Start identity verification

Prerequisites

• A QR code or a link provided by Infomaniak.
• The mobile app kCheck installed on your device iOS (iPhone, etc.) or Android.
• An Internet connection on the mobile device.

You can then have your identity verified with kCheck:

1. Launch the kCheck app on your mobile.
2. Press Start.
3. Press Scan a QR code.
4. Point the QR code provided using the camera.
5. Enter your mobile phone number.
6. Enter the confirmation code received.
7. Authorize geolocation (mandatory to continue the procedure).
8. Select the type of ID you have (ID card or passport).
9. Follow the steps to photograph your ID.
10. Take a selfie (of yourself) with your ID in your hand in front of you.

Your documents will then be securely transmitted to Infomaniak support. These requests are processed on a priority basis with an average response time of 2 hours during opening hours.

If your order is blocked...

For security reasons, some orders may be automatically blocked.

At the time of your order, an e-mail is sent to the email address connected to your Infomaniak Manager account. This email contains the procedure to unblock your order. If you do not find it, you can resend it from your Manager by clicking on Resend procedure from the red banner‍ informing you of the blockage.

Prerequisites

• Open the email containing the unblocking procedure.
• The mobile app kCheck installed on your device iOS (iPhone, etc.) or Android.
• An Internet connection on the mobile device.

You can then start the unblocking procedure with kCheck:

1. Launch the kCheck app on your mobile.
2. Press Start.
3. Press Scan a QR code.
4. Scan the QR code present in the email.
5. Follow the unblocking procedure to the end.

Special cases

• If there is no response from you within a 10-day period, the order is automatically canceled and the payment is fully refunded to the payment method used.
• In case you do not have a mobile device to follow this procedure, contact Infomaniak support.

This guide concerns kSuite, the suite of productivity and online collaboration tools developed in Switzerland by Infomaniak.

Preamble

• Only 1 kSuite is possible per Organization!
  • Create multiple Organizations (while keeping your Infomaniak account and switching from one Organization to another) to manage multiple kSuite.
  • Be aware that a kSuite cannot be transferred from one Organization to another!

Administer kSuite

• Link a domain name to kSuite
• Link an additional domain name to kSuite
• Convert existing products to kSuite (or dissociate them)
• Determine the user quota
• Understand the storage of data related to kSuite
• Obtain a website
• Modify an existing kSuite offer

Use kSuite

• Discover kSuite and its included products
• Discover the kSuite dashboard
• Manage status and presence on kSuite

Each product included in kSuite has its guides in the sections kChat, kMeet, kDrive, etc. that you will find on https://faq.infomaniak.com. You can also enter the name of the product you are looking for:

A question or feedback?

• To help you identify the my kSuite / kSuite offer most suited to your needs, refer to this other guide.
• In case of a problem, please consult the knowledge base before contacting support.
• Click here to share an opinion or suggestion on an Infomaniak product.