Knowledge base

To help you identify the kSuite plan that best suits your needs, please refer to this other guide.

You can, of course, subscribe to an Infomaniak Web Hosting plan from the same user account and/or the same Organization and build your website using the tool of your choice, such as WordPress or Site Creator.

To help you identify the hosting plan that best suits your needs, please refer to this other guide.

This guide explains how to convert a free Mail Starter plan to a more comprehensive and enhanced plan, such as kSuite Free or other kSuite Pro plans.

Introduction

• When you purchase a domain name from Infomaniak, you get1 free email address and 10 MB of basic web space: this is the Starter plan.
• With just a few clicks, you can upgrade these plans to remove the limits and enjoy an enhanced experience.
• To help you identify the Mail plan that best suits your needs, please refer to this other guide.

Upgrade the Starter plan - Free Mail service

To upgrade the Starter plan:

1. Click here to access your product management in the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ located to the right of the item in question.
3. Click on Modify offer:
   
4. Adjust if necessarythe number of email addresses to add to the Mail Serviceusing the order assistant, which will allow you to complete the upgrade until the end:
   

This guide concerns the Infomaniak chk.me service, a platform available with kSuite, designed to simplify the creation and sharing of short links and QR codes.

Introduction

• Chk.me is particularly useful for marketing professionals, event organizers, or anyone looking to effectively disseminate information via simplified links.
• This service not only allows you to shorten URLs to make them more manageable but also offers the ability to generate associated QR codes, thus facilitating access to websites, promotions, or online documents from physical media.
• To use Infomaniak Chk, creating an Infomaniak account is essential.

Shortened links and QR codes

⚠ Number of new items created per month:

Regardless of the plan you subscribe to, the validity period of a created link can be defined between 7 days, 30 days, 6 months, 1 year, and lifetime.

This guide explains how to connect the desktop apps Contacts and Calendar on macOS (MacBook Pro, Neo…) with the contacts & calendars hosted by Infomaniak.

Introduction

• Your macOS computer will be automatically configured via .mobileconfig configuration profiles compatible with Apple, unlike a manual configuration.
• Infomaniak contacts & calendars are linked to your Infomaniak account; when you log in to ksuite.infomaniak.com/contacts or /calendar, you will likely need to perform two-factor authentication (2FA) during login.
  • In this case, an application password is required to establish synchronization between your device and Infomaniak tools.
  • But don't worry, creating such a password is offered as part of the configuration wizard.

Install a configuration profile

To do this:

1. Click here to access the Infomaniak configuration tool (online service https://config.infomaniak.com) — log in if necessary to your Infomaniak account for the Organization where your services to be synchronized are managed.
2. Choose to install the profile on this device.
3. Choose to synchronize contacts & calendars.
4. Generate an application password dedicated to synchronization (in order to maintain the usual 2FA connection for your user account):
   
5. Copy the generated application password (you will be prompted for it when installing the Apple profile).
6. Download the Apple profile:
   
7. Open this newly downloaded file on your hard drive.
8. Click OK in the confirmation window:
   
9. Open the computer's System Settings.
10. In principle, the new profile is indicated as such, and you need to click on this menu item…
    • otherwise, click on General in the sidebar
    • then click on Manage Device (for macOS Sequoia 15)
    • if you have an older version or cannot find the profile, consult the official documentation, changing the version of your system at the top of the page if necessary…
11. Double-click on the proposed profile:
    
12. Click Install:
    
13. Enter the application password obtained in step 5 above to connect to Calendars.
14. Click on Next:
    
15. Enter the password a second time (this time for Contacts) and click on Install to finish.
16. That's it, you can now open your macOS Contacts and Calendar applications.

If your applications were already open, you need to restart them. You will then see the information added by the synchronization:

Synchronization specifics

Please refer to this other guide.

Delete an Apple profile

Please refer to the official documentation, and at the top of the page*, change the version of your system if necessary:

*Why is it necessary to choose the guide version that exactly matches your version of macOS / iOS? Apple introduces sometimes subtle changes with each new version of its system, for example, a path on iOS 15…

… becomes this on iOS 18…

This guide explains how to modify certain language settings in the Manager and kSuite (Infomaniak Mail app, Calendar, Contacts, etc.).

Change the language of your Infomaniak account

To do this:

1. Click here (or on the badge with your initials / avatar in the top right corner of the Infomaniak Manager) to "Manage my account":
   
2. Click on My profile in the left-hand menu.
3. Click on the language dropdown menu to choose from French, English, German, Italian, Spanish, Portuguese, etc.:
   

Change the regional settings of your account

In the same place, you can set the time zone for your region / country:

This guide explains how to connect the desktop app Outlook 2016 (desktop application on Windows) to an email address hosted by Infomaniak.

Add the email address to the application

Prerequisites

• Create the email address (❓: my kSuite | Mail Service/kSuite).
• Create a device password (❓: my kSuite | Mail/kSuite Service).
• Verify that the domain is configured correctly (❓: Mail/kSuite Service).

To configure the email application:

1. Open the application.
2. Click on the File menu:
   
3. Click on Account Settings.
4. Click on Add or remove accounts:
   
5. Click on New:
   
6. Enter the email address to connect.
7. Click on Advanced options.
8. Click on Manual configuration.
9. Click on the blue Connect button:
   
10. Click on IMAP:
    
11. Enter the password for the email address you want to connect.
12. Click the blue Connect button:
    
13. If necessary, uncheck the box for additional device settings.
14. Click the blue Finish button:
    
15. Click Fix to correct certain information that was added automatically but is incorrect:
    
16. Click on Advanced options.
17. Click on Manual repair.
18. Click the blue Repair button:
    
19. Check and complete the missing or incorrect information.
20. Click on Outgoing server:
    
21. Check and complete the missing information.
22. Click on Next.
23. Click on Finish:
    
24. Click on Close:
    
25. That's it, your email address is now correctly configured in the application:
    

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP port & encryption protocol and command/method to activate this protocol: 587 + STARTTLS
• Username = the complete email address & (need help?)
• Password = the password generated for the email address you want to access (❓: my kSuite | Mail Service/kSuite).
• Authentication required for sending emails:
  • Enable this in the SMTP settings of your application.
  • Check "use the same settings as the incoming server" or, depending on the software/email client, enter a username (the complete email address) and the generated password.

Refer to this other guide if you are looking for information about other email ports and protocols that are supported (SSL/TLS, for example).

In case of a problem

Check that the Mail service is configured optimally.

It is not necessary to contact Infomaniak Support if your email address works correctly outside the application. The most common error concerns the use of an incorrect password. The troubleshooting guides will help you resolve any potential issues:

• Refer to the solutions provided in this other guide regarding email in general.
• This other guide provides more specific information about Outlook.

… and if your Outlook is no longer working after a change of email password, please refer to this other guide.

This guide explains how to connect the desktop app Microsoft Outlook for Mac version 16.80 (desktop application on macOS) to an email address hosted by Infomaniak.

Introduction

• Instead of the manual configuration for Outlook below, it is recommended to use the Infomaniak Mail macOS app or even Apple Mail with the .mobileconfig configuration profiles provided by Apple.

Add the email address to the application

Prerequisites

• Create the email address (❓: my kSuite | Mail Service/kSuite).
• Create a device password (❓: my kSuite | Mail/kSuite Service).
• Verify that the domain is configured correctly (❓: Mail/kSuite Service).

To configure the email application:

1. Open the application.
2. Enter the email address to associate.
3. Click on Continue:
   
4. Click on Synchronize via IMAP (without Microsoft Cloud):
   
5. Check and complete the missing information.
   • To do this, activate the toggle switch for displaying advanced settings.
6. Click on Add account:
   
7. Understand and proceed through the various Microsoft information windows:
   
8. Your email address is now configured in the application:
   

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP port & encryption protocol and command/method to activate this protocol: 587 + STARTTLS
• Username = the complete email address (need help?)
• Password = the password generated for the email address you want to access (❓: my kSuite | Mail/kSuite Service).
• Mandatory authentication for sending emails:
  • Activate it in the SMTP settings of your application.
  • Check "use the same settings as the incoming server" or, depending on the software/email clients, enter a username (i.e., the complete email address) and the generated password.

Refer to this other guide if you are looking for information about other compatible email ports and protocols (SSL / TLS, for example).

In case of a problem

Check that the Mail service is configured optimally.

You do not need to contact Infomaniak Support if your email address works correctly outside of the application. The most common error is using an incorrect password. The troubleshooting guides will help you resolve any potential issues:

• Refer to the solutions provided in this other guide regarding email in general.
• This other guide is specifically about Outlook.

… and if your Outlook is no longer working after a change of your email password, please refer to this other guide.

This guide details the specific features and limitations of synchronizing contacts and calendars with Infomaniak and native Apple applications (macOS and iOS), particularly for managing shared data.

Introduction

• Infomaniak-hosted contacts and calendars can be synchronized with native Apple applications:
  • iOS (via profile / manually)
  • macOS (via profile / manually)

Contacts: synchronizing address books

The CardDAV protocol does not allow you to individually select the items to be synchronized; all data from the account is retrieved by default.

1. Before adding a synchronization:
   
   1. All existing contacts on the macOS device
   2. Existing contacts in the Organization (named here AAlpha SA) of the Infomaniak user Anna Alpha, including the Organization directory, which contains a group called North (in this case, this is a “circle” automatically created after setting up a Group in the Manager).
   3. The user's address book is called Lunchy.
2. After adding a macOS profile-based sync:
   
   1. All existing contacts on the macOS device (this displays the contacts that were already present, as well as the new contacts from the sync).
   2. Contacts from the sync (see point 2.d below).
      • A downloaded profile contains the Infomaniak account user's name; this name will be used for the synced address book, which will be displayed on the Apple side.
      • In the example below, the user's name is Anna Alpha and the address book name is Lunchy; this is the user name that will be displayed to describe the contacts on the Apple side.
      • You can change the sync name in the Account Information:
        
   3. Existing contacts on the macOS device (those from point 1.a above — they remain local on macOS and are not synced — you need to move them if necessary).
      • You can change the address book used by default for future contacts created on your device:
        
   4. The user's address book is called Lunchy here (equivalent to point 2.b above).

On iOS

New contacts created on iPhone are often saved locally ("On My iPhone"):

• It is necessary to change the default address book in the device settings so that they are synced to the Infomaniak server.

Groups and lists

Grouping contacts into folders or lists does not synchronize bidirectionally. The list system does not use actual folders but category tags, which makes it impossible to retrieve contact groups.

1. Lists created on Apple devices are not reflected on the Infomaniak server (but the contacts within them are):
   
2. Groups configured in the web interface are not displayed in the Apple Contacts app (but the contacts within them are):
   
   • Tip: to delete a list created on the Apple side, select it and press the DELETE key on your keyboard.

Additional address books

The Contacts app does not support multiple address books for the same account:

• Only the default address book is synchronized.
• To access all your address books, you need to use software like Thunderbird.

Example of a new address book on the Infomaniak side:

1. The content of this second address book is not synchronized:
   
2. A solution to organize yourself in a similar way could be to create a group in Lunchy and drag the 5 contacts into it:
   

Shared address books

A shared address book with another Infomaniak user will continue to be synchronized, including if contacts are added/edited via the sharing, as in this example of sharing with maximum permissions:

The reverse (receiving the contact sharing from another Infomaniak user) adds an additional address book. The synchronization of these additional contacts is therefore not possible (same rule as presented in the “Additional address books” section above).

Calendar: displaying shared calendars

The CalDAV protocol does not allow you to individually choose which items to synchronize; all data from the account is retrieved, including the calendars you share and those for which you have been granted access/modification rights:

If only your personal calendar is displayed, then try this procedure to enable additional calendars:

On macOS

1. Open iCal / Calendar.
2. Go to the Calendar menu > Settings (or Preferences).
3. Go to the Accounts tab.
4. Select the Infomaniak account and click on the Delegation tab.
5. Check the shared calendars to display.

On iOS

1. Open iCal / Calendar.
2. Tap the Calendars button at the bottom of the screen.
3. Check the shared calendars in the list.

Notifications (iOS)

You can enable or disable alerts for each specific calendar by tapping the ⓘ icon to the right of its name:

This guide explains how to modify the kSuite plan.

Introduction

• kSuite is a bundled offer that can be upgraded to a higher tier at any time (increase the number of users and the storage space for data).
• It is not possible to switch to a lower-priced plan later, nor to transfer kSuite to another Organization.
• The products included in kSuite cannot be moved or cancelled independently of each other.
• To help you identify the kSuite offer that best suits your needs, please refer to this other guide.

Modify the kSuite plan

To access the kSuite plan modification:

1. Click here to access your product management interface in the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ to the right of the kSuite name.
3. Click on Edit plan:
   

This guide explains how to copy the content from one or more external email addresses to Infomaniak (all email messages, folders, subfolders, in short, the entire structure of your third-party email account) to one of your existing Infomaniak addresses (regardless of the Mail Service), using the MBOX import tool offered by Infomaniak.

Introduction

• This is the ideal procedure when changing hosting providers or restoring old messages that are still stored elsewhere.
• Once the import process has started, it is no longer possible to interrupt it.
• Any duplicates are handled: identical content will only be copied once.

Importing an mBox archive to Infomaniak

Prerequisites

• You must have an archive of your previous email account in .mbox format.
  • For Gmail: go to Google Takeout (need help?)
• You must have a Mail Service in your Infomaniak Manager.
• You must have available address quota or adjust it beforehand if necessary.
• Make sure that the email account is properly secured.
• Create one or more addresses on this Mail service.
  • If you have many (10+) email addresses to create, please refer to this other guide regarding bulk creation.
• The destination email address must be linked to the user (= the Infomaniak account) you are using.

Then, to import the email content:

1. Click here to access the import tool (online service https://import-email.infomaniak.com).
2. If necessary, log in to your Infomaniak account for the relevant Organization, as the import will be done to one of the email addresses linked to the Infomaniak Mail web interface (online service ksuite.infomaniak.com/mail) of the Infomaniak account you are using.
3. Click on the import via mBox file.
4. Choose the email address to which you want to import the emails; the drop-down menu lists the email addresses currently linked to your Infomaniak Mail web interface (online service ksuite.infomaniak.com/mail) of the Infomaniak account you are logged into.
5. Click on Confirm:
   
6. Click the button to select the mBox archive on your hard drive:
   
7. The import process begins. You can wait and view the results on the page once the import is complete, or close the window (the import continues in the background, and progress can be tracked - see below):
   
8. Progress can be tracked in the settings for the destination email address, on the web app Mail (online service ksuite.infomaniak.com/mail) only.
9. The progress tracker allows you to view the import history for the relevant address:
   

This guide explains how to create an Infomaniak account, i.e., your user account (customer account) that will then allow you to use Infomaniak services such as the Mail app or kDrive, order additional services, and be attached to one or more Organizations to collaborate effectively in the Infomaniak ecosystem.

Create a new Infomaniak account

To be able to order and manage Infomaniak products (including in the case where a user wants to transfer existing products to you) within one or more Organizations, it is necessary to create a first Infomaniak account with a completely new login identifier:

• Click here to sign up; you will need to enter a valid email address to receive the mandatory verification request.
• Fill out the requested information and complete the registration.

To simply obtain a my kSuite / my kSuite+ account (ik.me, etik.com, ikmail.com) click here to sign up.

This guide explains how to receive event reminders from the Infomaniak Calendar web app (online service ksuite.infomaniak.com/calendar) on a messaging system like kChat, so you can be notified in the chat thread of your choice when an event is approaching.

⚠ Available with:

* limited to 1 webhook

Prerequisites

• Create an inbound webhook on the kChat app to obtain a URL of the type https://your-server-kchat.xyz/hooks/xxx-key-generated-xxx:
  

Link the kChat webhook to Calendar

To add the webhook from your messaging system to the Calendar app:

1. Click here to access the Infomaniak Calendar web app (online service ksuite.infomaniak.com/calendar).
2. Click on the Settings icon ‍ in the top right corner.
3. Click on Integrations in the left-hand menu.
4. Click on the Add a webhook button:
   
5. Define:
   
   1. A name to easily identify the Webhook when adding reminders.
   2. The webhook URL (obtained from your chat system).
   3. The elements (automatically taken from your event and/or added manually here) and their layout in the message that will be sent:
      • Insert %subject%‍ to include the event subject.
      • Insert %date%‍ to include the event date.
      • Insert %description%‍ to include the event description.
      • Insert %location%‍ to include the event location, if applicable.
6. Click on the button to Add the configured element and see it now created:
   

Create an event with chat-based reminder

Now that Calendar is linked to your chat system account, you can choose to be notified in a chat when you add a reminder to an event:

1. Click here to access the Infomaniak Calendar web app (online service ksuite.infomaniak.com/calendar).
2. Click the ‍ Create button in the top left corner.
3. Click on Event:
   
   • You can also click on an existing event in the calendar to edit it.
4. Enter the event details.
5. Click on Add a reminder to configure it:
   
6. In the reminder type dropdown menu, choose the webhook you configured (according to the name given in step 5a above).
7. Save the event at the bottom of the page:
   
8. When the reminder time arrives, a message (in the format configured in step 5c above) is sent to the specified channel (configured in the webhook - see prerequisites) regarding the event (here, on kChat):
   

And on other messaging systems?

Slack

1. Click here to access the Slack WebHooks.
2. Choose the channel where your reminders will appear (e.g., @slackbot or #general):
   
3. Save to obtain the webhook URL.

Create other webhooks to set up reminders in other channels.

You can freely use Slack's formatting options in your notifications. Example in French:

N'oubliez pas de %subject% pour le %date%.
À prendre avec le jour J : %description%.
Lieu de l'évènement : %location%

This guide explains how reminders and event alerts work in the Infomaniak Calendar web app (online service ksuite.infomaniak.com/calendar).

Adding a Reminder or Alert to an Event

To add a reminder to an event (e.g., an appointment):

1. Click here to access the Infomaniak Calendar web app (online service ksuite.infomaniak.com/calendar).
2. Click the ‍ Create button in the upper left corner.
3. Click on Event:
   
   • You can also click on an existing event in the calendar to edit it.
4. Click Add Reminder to configure it:
   
5. To receive multiple notifications, you need to add multiple reminders (press ‍).
6. Save the event at the bottom of the page:
   

Types of Reminders

You can be notified through 3 different channels:

1. Via email: the reminder will be sent by email at the chosen time.
2. Via a browser notification: the reminder will be displayed through a notification managed by your web browser, provided that kSuite is connected; this is also the option to choose if you synchronize your calendar with your phone to receive an alert on your device.
3. Via a chat system like kChat: the reminder will be sent to the chosen chat thread.

Any guests invited to an event will not be notified by the reminders.

This guide explains how to download and use the mobile app Infomaniak kSync for Android devices (Samsung, Huawei, Google Pixel, etc.) that allows you to synchronize calendars & contacts between Android devices (with data stored at Infomaniak).

Preamble

• Once the kSync application is configured, the selected items are automatically synchronized with the Contacts and Calendar apps, which are installed by default on an Android device.
• Ability to display or hide your different Infomaniak address books and calendars directly in these apps.
• Any modification (addition, editing, deletion) made on the phone is reflected on the Infomaniak interface, and vice versa.
• Data updates occur continuously according to the configured synchronization interval.
• Refer to this other guide for an example of using kSync: synchronize an Infomaniak calendar with a Google calendar.

Configure kSync

Prerequisites

1. Download the mobile app Infomaniak kSync (app for Android smartphone or tablet) here:
   
   
    
   • The kSync application is also available on F-droid.
2. Install kSync.

Then, launch the kSync app on your Android device, a step-by-step assistant will help you configure the application according to your needs:

1. Decide if you want to synchronize tasks.
2. Allow kSync to access the required items on the device, primarily the calendar.
3. Allow the application to run in the background for better synchronization (uses more battery); settings are also possible within the app itself:
   
4. The essential thing is to grant access rights to the services you need to synchronize:
   
5. Go back to the kSync app and continue the configuration:
   
6. Tap to add an Infomaniak user account (the one you use to log in to your Infomaniak services):
   
   1. For example, on the Web app Calendar, the user menu at the top right informs you of the login email used.
   2. It is then possible to access the calendars of the Organization to which the current user is attached:
      
   3. These are the data that will be synchronized on your device when you log in to the same Infomaniak account on kSync...
7. Enter your Infomaniak login credentials (see point a above).
8. Tap the button to log in:
   
9. Perform the double authentication steps as you do for your usual logins.
10. Once logged in to kSync, under the Agendas CalDAV tab, choose the calendar(s) that should appear on your device.
11. Under the Address Books CardDAV tab, choose the address book(s) that should appear on your device.
12. Start the synchronization with the button located at the bottom right:
    

kSync synchronization settings

Click on the Settings icon ‍ at the top right of the interface to adjust some important kSync settings:

• Synchronization interval: you can modify the frequency of synchronizations (15, 30, 60 minutes, etc.) for each type of information (address books, calendars, tasks).
• Synchronization only via WiFi (and if so, with which networks...).
• Limit the display of past events.
• Receive a notification for each event that does not have a specific reminder, with a notification delay defined in advance (in minutes).
• Display event colors and persistent synchronization of colors or not.
• Display contact groups.
  

You can also tap on the address books or calendar to configure certain elements:

• It is possible to force read-only via kSync, which means that the elements are synchronized but cannot be modified by the device.
• You can also delete a calendar or address book (excluding the Organization directory):
  

Rename/remove the Infomaniak account from kSync

Tap on the action menu ⋮ located to the right of the account concerned:

• You can create a new address book or calendar.
• You can rename or delete the account linked to kSync:
  

General settings of the kSync app

Press the back arrow at the top left of the screen to return to the home page.

• Then press the menu button with three horizontal lines ☰ and then the menu item “Settings”:
  

This guide concerns kSync which allows you to create a new calendar or a new address book directly from an Android device.

Create a calendar or address book from the app

To do this:

1. Open the mobile app kSync on the Android device.
2. Once logged in, click on the action menu ⋮ located at the top right.
3. Press Create a new address book / Calendar:
   
4. Enter the name of the address book or calendar and a color.
5. Click on Create:
   
6. If necessary, click on the icon to refresh the list, your new item appears in the list after a few seconds:
   

Your service will then be synchronized with the corresponding web app, here Calendar Infomaniak (online service ksuite.infomaniak.com/calendar):

This guide explains how to force synchronization of Infomaniak contacts & calendars when they are synchronized by the kSync app on an Android device.

Preamble

• The kSync app only synchronizes contacts & calendars that are selected in the application.
• If you subsequently add calendars/agendas from Calendar or address books from Contacts, it is therefore necessary to add them to the synchronization in the kSync application.

Add an agenda / address book to synchronization

To force synchronization if necessary:

1. Open the mobile app kSync on your Android device and tap on the synchronized account concerned.
2. Tap Refresh list to update the address books / agendas:
   

The new address books and agendas appear in the list. Configure those you want to synchronize.

This guide explains how to synchronize tasks with kSync, the Infomaniak mobile app used to link your calendars & contacts stored at Infomaniak with the data on your Android devices.

Prerequisites

• Install and download the free application jtx Board.

Synchronize tasks

To synchronize data between the tasks of Infomaniak Calendar and your Android devices, jtx Board will, using kSync, synchronize the tasks based on one or more Infomaniak calendars at regular intervals.

1. Here is a task present on Infomaniak:
   
2. After synchronization, it appears on jtx Board:
   
3. Example of task validation when it is executed, then adding a second task from the application:
   
4. Result on Infomaniak:
   

To go further, it may be necessary to purchase the Pro version of the jtx Board application.

Recommended settings

It is recommended to improve the readability of your tasks in the application to disable these 2 parameters in the settings of the jtx Board application…

… then remove "local" from the list of locations to keep only the possibility of saving in your kDrive account(s).

The Infomaniak kSync mobile app is a free solution offered by Infomaniak that allows you to synchronize contacts, calendars, and tasks from your Android mobile devices (Samsung, Huawei, Google Pixel, etc.) with the tools provided by Infomaniak:

• ksuite.infomaniak.com/contacts for managing contacts / address books
• ksuite.infomaniak.com/calendar for managing calendars

Introduction

• Configuring synchronization at the email level does not mean that contacts & calendars will also be synchronized!
  • Email is synchronized via the IMAP protocol, while your contacts & calendars can be synchronized using the CardDAV and CalDAV protocols.
• To facilitate this synchronization on Android devices, it is recommended to install kSync.
• On iOS (iPhone, iPad, etc.), use an Apple profile, which can be downloaded from the configuration assistant.
• Microsoft has its own format that is not directly compatible with CardDAV and CalDAV; therefore, it is not possible on the Outlook mobile app to synchronize contacts and calendars with Infomaniak (PS: a paid and untested solution exists here).
  • To synchronize Outlook on your computer, please refer to this other guide.

What would you like to do?

• Download and install kSync on your Android device
• Configure kSync
• Use kSync to synchronize Google Calendar
• Add a new address book or calendar from kSync
• Synchronize tasks between Mail Infomaniak and your Android devices
• Force kSync synchronization
• Generate a specific password if two-factor authentication is enabled

Infomaniak continuously improves its products and customer service by prioritizing your suggestions shared via support, social media, or the web. These suggestions are then discussed during meetings of the relevant department.

Provide feedback on…

Infomaniak support is also available via email, chat, or phone if needed.

This guide explains how to add a new Organization to which you will have access with your current Infomaniak account and in which you can add and/or transfer products, link users, etc.

Preamble

• If you are my kSuite users, refer to this other guide.

Create a new Organization

You can add multiple Organizations (i.e., a space to manage your products) by accessing them with the same login credentials to separate your activities professional and personal for example, or when managing multiple clients:

1. Click here to access the management of your settings (Infomaniak Manager).
2. Click on Manage from the My organizations box:
   
3. Click on the Create a new organization button
   
4. Follow the procedure to create a new Organization.