This guide explains how to connect the desktop app New Outlook (desktop application for Windows, replacing Windows Mail) to an email address hosted by Infomaniak.

Introduction

• Although the emails themselves remain stored on the Infomaniak server, the experience in New Outlook is highly integrated with the Microsoft cloud:
  • Some of your account information may be used by Microsoft for centralized management and a better synchronization experience.
  • If you want to have full and local control over your emails, consider using third-party email software/clients (such as Thunderbird, for example) that allow for more direct storage.

Add the email address to the application

Prerequisites

• Create the email address (❓: my kSuite | Mail Service/kSuite).
• Create a device password (❓: my kSuite | Mail/kSuite Service).
• Verify that the domain is configured correctly (❓: Mail/kSuite Service).

To configure the email application:

1. Open the application.
2. If necessary, click on the gear icon in the top right corner (otherwise, skip to step 4).
3. Click on Add an account:
   
4. Enter the email address to associate.
5. Click on Continue:
   
6. Enter the password for the email address.
7. Click the View more button.
8. Check and complete the missing information:
   
9. Scroll down to the bottom of the page, then check and complete the missing information.
10. Click Continue:
    
11. Read and go through the different Microsoft information windows:
    
12. That's it, your email address is now configured in the application:
    

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP port & encryption protocol and command/method to activate this protocol: 587 + STARTTLS
• Username = the complete email address & (need help?)
• Password = the password generated for the email address you want to access (see prerequisites).
• Authentication required for sending emails:
  • Enable this in the SMTP settings of your application.
  • Check "use the same settings as the incoming server" or, depending on the software/email client, enter a username (= the complete email address) and the generated password.

Refer to this other guide if you are looking for information about other email ports and protocols that are supported (SSL/TLS, for example).

In case of a problem

A solution that seems to work is the combination of these 2 situations:

1. Being logged in to your Windows session with a Microsoft account (not just a local account).
2. Added the email address used to log in to Windows to this version of Outlook.

Also create a new password, allowing it to be generated randomly, but also ensuring that it meets the criteria imposed by Microsoft:

Check that the Mail service is configured optimally.

The troubleshooting guides will help you resolve any potential issues:

• Consult the solutions provided in this other guide regarding email in general.
• This other guide provides more specific information about Outlook.

… and if your Outlook is no longer working after a change of email password, please refer to this other guide.