This guide explains how to connect the New Outlook desktop app (the desktop application for Windows, replacing Windows Mail) to an email address hosted by Infomaniak.

Introduction

• Although the emails themselves remain stored on the Infomaniak server, the experience in New Outlook is highly integrated with the Microsoft cloud:
  • Some of your account information may be used by Microsoft for centralized management and a better synchronization experience.
  • If you want to have complete and local control over your emails, consider using third-party email/client software (such as Thunderbird, for example) that allows for more direct storage.

Adding the email address to the application

Prerequisites

• Create the email address within my kSuite or a Mail Service / kSuite.
• Create a password for the email address for the device you are going to configure.
• Verify that the Mail Service is configured optimally.

To configure the email application:

1. Open the application.
2. If necessary, click on the gear icon in the upper right corner (otherwise, skip to step 4).
3. Click on Add account:
   
4. Enter the email address to be added.
5. Click on Continue:
   
6. Enter the password for the email address.
7. Click on the See more button.
8. Check and complete the missing information:
   
9. Scroll down the page, then check and complete the missing information.
10. Click on Continue:
    
11. Read and go through the various Microsoft information windows:
    
12. Your email address is now configured in the application:
    

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP port & encryption protocol and command/method to enable this protocol: 587 + STARTTLS
• Username = the complete and full email address (need help?)
• Password = the one generated for the email address you want to access (it must meet the criteria detailed at the bottom of this guide)
• Mandatory authentication for sending emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same settings as the incoming server" or, depending on the software/email client, re-enter a username (= complete and full email address) and the generated password.

Refer to this other guide if you are looking for information about other compatible email ports and protocols (SSL / TLS for example).

In case of a problem

A solution that seems to work is the combination of these 2 situations:

1. Be logged in to your Windows session with a Microsoft account (not just a local account).
2. Have added the email address used to log in to Windows to this version of Outlook.

Also, create a new password by letting it be generated randomly, but also ensuring that it meets these criteria imposed by Microsoft:

Check that the Mail Service is configured optimally.

The troubleshooting guides will help you resolve any potential issues:

• Refer to the solutions provided in this other guide regarding email in general.
• This other guide is specifically about Outlook.

… and if your Outlook is no longer working after a change of email password, refer to this other guide.