This guide explains how to connect the eM Client desktop app (desktop application on macOS / Windows) to an email address hosted by Infomaniak.

Add the email address to the application

Prerequisites

• Create the email address within my kSuite or a Mail Service / kSuite.
• Create a password for the email address for the device you are going to configure.
• Verify that the Mail Service is configured optimally.

To configure the email application:

1. Open the application and choose the desired mode, then click Next:
   
2. Enter the email address to be added, then click the Start button next to the field:
   
3. Enter the password for the email address, then click Continue next to the field:
   
4. Check the box and click Yes:
   
5. Verify and complete any missing information:
   
6. Choose the desired mode and then click Next:
   
7. Check and complete the missing information.:
   
8. That's it, your email address is now configured in the application:
   

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP port & encryption protocol and command/method to enable this protocol: 587 + STARTTLS
• Username = the complete email address & entire email address (need help?)
• Password = the one generated for the email address you want to access
• Authentication is required for sending emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same settings as the incoming server" or, depending on the software/email client, enter a username (= complete email address) and the generated password.

Refer to this other guide if you are looking for information about other compatible email ports and protocols (SSL / TLS, for example).

In case of a problem

Check that the Mail Service is configured optimally.

It is not necessary to contact Infomaniak Support if your email address works correctly outside of the application. The most common error concerns the use of an incorrect password. Refer to the solutions provided in this other guide regarding email in general.