This guide explains how to connect the native Android messaging app to an email address hosted by Infomaniak.

Introduction

• Rather than using the manual configuration below, it is recommended to use the Infomaniak Mail app (iOS / Android) to benefit from Infomaniak's security features.

Manually add the email address to the app

Prerequisites

• Create the email address within my kSuite or a Mail Service / kSuite.
• Create a password for the email address for the device you are going to configure.
• Verify that the Mail Service is configured optimally.

To configure the messaging app:

1. Open the native messaging app on your device.
2. Click on Add account.
3. Select Other as the address type.
4. Enter your email address.
5. Select the Manual IMAP type.
6. Check and complete the missing information.
7. Complete the process.
8. That's it, your email address is now configured in the app on your device.

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP port & encryption protocol and command/method to activate this protocol: 587 + STARTTLS
• Username = the complete email address & (need help?)
• Password = the one generated for the email address you want to access
• Authentication is mandatory for sending emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same settings as the incoming server" or, depending on the software/email clients, enter a username (= complete email address) and the generated password.

Refer to this other guide if you are looking for information about other compatible email ports and protocols (SSL / TLS for example).

In case of a problem

Check that the Mail Service is configured optimally.

It is not necessary to contact Infomaniak Support if your email address works fine outside the application. The most common error concerns the use of an incorrect password. The troubleshooting guides will help you resolve any potential problem:

• Refer to the solutions provided in this other guide regarding email in general
• … and if your application no longer works for sending (SMTP server disconnected or missing, for example) or after a change of email password, refer to this other guide.