This guide details sending authenticated emails from a website / CMS hosted by Infomaniak.

Preamble

• Using an authenticated SMTP server to send emails from your applications has many advantages over the standard non-authenticated PHP mail() function:
  • enhanced security,
  • better delivery reliability,
  • more accurate error handling,
  • optimal compatibility with third-party mail servers,
  • and complete traceability of shipments.
• Recommended settings:
  • Outgoing SMTP server = mail.infomaniak.com
  • SMTP port & encryption protocol and command/method to activate this protocol: 587 + STARTTLS
  • Username = full & complete email address ( ? )
  • Password = the one generated for the email address you want to access ( ? )
  • Authentication required to send emails:
    • It is activated in the SMTP settings of your CMS.
    • Check "use the same parameters as the incoming server" or depending on the CMS, enter a username (= full & complete email address) and the generated password.

SMTP configuration examples...

Prerequisites

• Have a messaging service.
  • You can use the Mail Service offered by Infomaniak or any other messaging service of your choice.

When you have an email address whose domain is attached to your website ( email@domain-site.xyz for example) enter its details to use it for sending from a web server via SMTP:

... on WordPress

1. Log in to the WordPress admin panel.
2. Install an SMTP extension (WP Mail SMTP works).
3. Configure the extension, for example:
   ​

From then on, an email sent from a contact form present on the site (default form Divi for example) will be sent via an SMTP method.

To make sure, just look at the headers of a message received this way, especially the x-mailer line which may mention for example WPMailSMTP/Mailer/smtp instead of PHPMailer.

... on Prestashop

1. Log in to the Prestashop admin panel.
2. Go to Advanced Settings then Email
3. Configure sending via SMTP:
   

Then check (to avoid an error like Could not instantiate mail function or sender mismatch) that the address you have configured in these advanced settings matches the address that Prestashop uses when sending. To do this:

1. Log in to the Prestashop admin panel.
2. Go to Store Settings
3. Click on Contact in the left sidebar menu.
4. On the Contacts tab, check that the email address mentioned is the same as the one configured previously.
5. Edit email addresses if necessary:
   
6. Click on the Stores tab.
7. Check (and correct if necessary) that the email address mentioned is the same as the one configured previously:
   

... on Joomla

1. Log in to the Joomla admin panel.
2. Click on System in the left sidebar menu.
3. Click on Global Configuration
4. Click on the Server tab:
   
5. Configure sending via the SMTP sending method:
   

This guide explains how to transfer an Infomaniak product from one Organization to another.

Preamble

• You can move almost all products subscribed with Infomaniak to a different Infomaniak Manager interface than the one on which the product is currently located; this is therefore an internal transfer, from Organization to Organization.
  • my kSuite cannot be transferred.
• The users currently having access to the selected products will not be transferred (and therefore may no longer have access to the products).
  • Regarding kDrive: users currently having access to kDrive will be integrated into the new Organization.
  • They will retain their access, their kDrive permissions, but any management rights they may have over the product itself will be lost.
  • Work teams are not moved either, the rights managed via teams are also lost.
• If your user grants access to multiple Organizations it is even easier to send to one of them the product of your choice.
• The invoices of the selected products will not be transferred.
• This operation does not cause any interruption.

Generate a transfer link

Prerequisites

• Be Administrator or Legal Representative within the Organization.

To transfer a product:

1. Click here to access product transfers management on the Infomaniak Manager (need help?).
2. Click on the Transfer products button:
   
3. Check the product(s) to be moved:
   
4. Read and accept the general conditions.
5. Click on the Transfer button:
   
6. Read and validate any warnings:
   

The transfer has started. Now, at your choice, you can:

1. Copy the transfer link…
2. or send it to the email address of your choice…
3. or select directly one of the Organizations to which your user is attached, and the selected product will be transferred there:
   

At any time you can return to the product transfer page to find the possibilities listed above:

Alternative method

In the case of one-off transfer, you can also go directly to the dashboard of the product concerned and click on Manage (example in the image below) however this menu is not always present it is better to favor the first method above which also allows bulk transfer:

Refer to this other guide regarding Jelastic Cloud.

Receive the product

Once a product transfer has been started by a user…

1. Be on the Organization that must receive the product

• Click here to log in to the Manager on the Organization that must receive the product(s).
  • The user specified when logging into the Infomaniak account must have administrative rights.
  • If necessary, you can create a new Organization to receive products.

2. Execute the obtained link

• Click on the link obtained in the first step above.
  • You can also simply paste it into a browser while being logged into the appropriate Infomaniak account.
• 

3. Validate the product transfer

• Choose if necessary the destination Organization using the drop-down menu.
• Read and accept the general conditions.
• Click the Receive the products button (if the button is not clickable, make sure you have selected the Organization):
  

Find transfers in progress or completed from the bottom icon on the left sidebar of the Infomaniak Manager at any time:

This guide explains how to link a domain name to an Infomaniak Web Hosting.

Where is your domain name registered?…

… With Infomaniak, same Organization

If your domain name is registered with Infomaniak and is in the same user account or organization as the email, then there is nothing to do.

• Refer to this other guide to check and correct any possible configuration errors.

… With Infomaniak, different Organization

If your domain name is registered with Infomaniak but in a different user account or Organization, then:

• Edit its DNS zone by specifying the site's IP address in the form of an A record.
  • Any DNS addition/modification can take up to 48 hours to propagate.

OR

• Move it within the same Organization.

… With Infomaniak with external DNS

If your domain name has DNS that are not Infomaniak's, then:

• Edit the current DNS zone where it is located (if necessary, consult the help of the relevant provider) by specifying the site's IP address in the form of an A record.
  • Any DNS addition/modification can take up to 48 hours to propagate.

OR

• Change the current DNS and select the use of Infomaniak DNS.
  • Any DNS addition/modification can take up to 48 hours to propagate.
• Refer to this other guide to check and correct any possible configuration errors.

… Elsewhere with external DNS

If your domain name has DNS that are not Infomaniak's, then:

• Edit the current DNS zone where it is located (if necessary, refer to the help of the relevant provider) by specifying the site's IP address in the form of an A record.
  • Any DNS addition/modification can take up to 48 hours to propagate.

OR

• Change the current DNS (if necessary, refer to the help of the relevant provider) by specifying those of Infomaniak (this implies having a DNS zone with Infomaniak.
  • Any DNS addition/modification can take up to 48 hours to propagate.
• This DNS zone with Infomaniak will be configured correctly but refer to this other guide to check and correct any possible configuration errors.

… Elsewhere but you are repatriating it

If your domain name is registered with another registrar and you want to transfer it to the same place as your Infomaniak website, then:

• Transfer the domain name to Infomaniak (it will be configured correctly but refer to this other guide to check and correct any possible configuration errors).
• If the domain name is intended to be an alias for your main site, you need to add the alias to your site.

This guide explains how…

1. … generate a CSR and private key to request a third-party certificate from a certification authority (CA),
2. … import this certificate for your Infomaniak site, using the CRT obtained from the CA.

Preamble

• Although Infomaniak offers all the SSL certificates you might need…
  • free Let's Encrypt certs for personal sites (only possible with sites hosted by Infomaniak),
  • DV certs from Sectigo for professional/personal sites that are not registered in the trade register,
  • EV certs from Sectigo for companies registered in the trade register,
• … it is also possible to install an SSL certificate obtained elsewhere (intermediate certificate from a certification body of your choice), custom or self-signed certificates.

1. Generate a CSR (Certificate Signing Request)

A CSR (Certificate Signing Request or Certificate Signing Request) is an encoded file containing the information necessary to request an SSL/TLS certificate.

It must be generated on your side to ensure that the private key remains under your control, using OpenSSL, for example.

Adapt and run the following command from a Terminal type application (command line interface, CLI / Command Line Interface) on your device:

openssl req -utf8 -nodes -sha256 -newkey rsa:2048 -keyout domain.xyz.key -out domain.xyz.csr -addext "subjectAltName = DNS:domain.xyz, DNS:www.domain.xyz"

Explanations

• newkey rsa:2048: Generates a new 2048-bit RSA key.
• keyout domain.xyz.key: Specifies the file where the private key will be saved.
• out domain.xyz.csr: Specifies the file where the CSR will be recorded.
• addext “subjectAltName = ...”: Adds additional domains via the SAN (Subject Alternative Name) extension, necessary to include all desired domains in the certificate (main domain domain.xyz + any other associated domain or subdomain, such as www.domain.xyz).

After generation, you can check the contents of the CSR with the following command:

openssl req -in domain.xyz.csr -noout -text

This allows you to verify that all domains listed in subjectAltName are correctly included.

Once the CSR is generated, you can send it to the certification authority (CA) to obtain your SSL/TLS certificate.

2. Import the external certificate

Once validated, the CA issues a certificate (domain.xyz.crt) and sometimes an intermediate certificate (ca_bundle.crt).

To access SSL certificate management:

1. Click here to access your site management on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the site concerned:
   
3. Click on SSL Certificates in the left sidebar menu.
4. Click the blue button Install a certificate:
   
5. Choose the custom certificate.
6. Click the Next button:
   
7. Import your certificate and private key, either by importing the .crt and .key files or by copy-pasting.
8. Click Complete:
   

Alternative command to generate a self-signed certificate (optional)

If you want a local certificate only for testing or without going through a CA (not recommended for production), you can use this command:

openssl req -x509 -nodes -days 365 -newkey rsa:2048 -keyout domain.xyz.key -out domain.xyz.crt -addext “subjectAltName = DNS:domain.xyz, DNS:www.domain.xyz”

This generates both a self-signed certificate (domain.xyz.crt) and a private key (domain.xyz.key). However, self-signed certificates are not recognized as valid by public browsers or systems. They are only suitable for internal or development environments.

Import an intermediate certificate

When adding a custom SSL certificate, it is possible to import the intermediate certificate (by importing the .crt file or copy-pasting the data provided by the certification authority):

This guide explains how to delete a folder or file via SSH, which can be particularly useful when it is impossible to delete a file with an FTP software/client or the Web FTP on the Manager.

SSH command to delete a folder/file

To delete a file or directory, you need to use the rm command.

To delete the files Data.php and Data.txt, you need to run the following command:

rm Data.php Data.txt

To delete a directory, you must first delete its contents and then use the following command:

rmdir Folder/

To delete all files in html format, you need to run the following command:

rm *.html

This guide explains how to add or modify one or more CNAME and DNAME type records in the DNS zone (of a domain name) managed on the Manager Infomaniak.

Preamble

• The CNAME record type allows a subdomain to point to a website address.
  • This is the method generally used to make the www subdomain work with your site, or to redirect a subdomain to a folder on the web server where your website is hosted.
• The DNAME record type for "delegation name" is particularly useful when reorganizing domains or for smooth transitions of part of your infrastructure to another, while preserving the hierarchical structure of subdomains.
  • A DNAME creates an alias for an entire domain and all its subdomains.
• Unlike the CNAME which only applies to a single specific host name, the DNAME automatically redirects all subdomains. Example:
  • A DNAME for abc.site1.com pointing to site2.com will automatically link xyz.abc.site1.com to xyz.site2.com, new.login.abc.site1.com to new.login.site2.com, and so on.
• ⚠ A DNAME record cannot be used at the root zone level of a domain (like site1.com directly). It is generally used on a subdomain. If you want to redirect the main domain itself, you will need to use other types of records such as an A, AAAA or CNAME (with some restrictions for the latter).

Modify the DNS zone

To manage this type of record in a DNS zone:

1. Click here to access the management of your domain on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the domain in question.
3. Click on DNS zone in the left sidebar.
4. Click the button to add a record:
   
5. Click the radio button corresponding to add a record.
6. Click the Next button:
   
7. Enter the values necessary for your DNS zone.
8. Leave the default value for TTL.
9. Click the Save button:
   

Today, Magento (now Adobe Commerce or Magento Open Source) is a modern platform that requires a server environment that meets its strict prerequisites. The current stable version is often 2.4.8 or a more recent patch version. These versions require up-to-date technologies such as PHP 8.2/8.3, MySQL 8.0/MariaDB 10.6 and a dedicated search engine such as Elasticsearch or OpenSearch.

For any new installation or migration, it is strongly recommended to use the latest stable version without any manual modification of the source code. You must choose a high-performance hosting type (Cloud Server or VPS/Dedicated) that guarantees access to all the system privileges required for secure and stable operation.

This guide explains how to patch the Magento installation so that it can be performed on an Infomaniak shared hosting, even without triggers & routines type privileges.

Resolve Magento 2 installation issues

Edit the file DbValidator.php:

--- setup/src/Magento/Setup/Validator/DbValidator.php.orig 2019-04-11 17:01:45.154767893 +0200
+++ setup/src/Magento/Setup/Validator/DbValidator.php 2019-04-13 21:37:02.560386985 +0200
@@ -150,12 +150,8 @@
'ALTER',
'CREATE TEMPORARY TABLES',
'LOCK TABLES',
- 'EXECUTE',
'CREATE VIEW',
- 'SHOW VIEW',
- 'CREATE ROUTINE',
- 'ALTER ROUTINE',
- 'TRIGGER'
+ 'SHOW VIEW'
];
// check global privileges

In case of SOAP/PHPfpm error

Depending on the version of Magento used, the soap function does not work correctly and may return the following error message: «Uncaught SoapFault exception: [Client] looks like we got no XML document».

The problem does not come from a bad server configuration, but rather from a poor design of Magento which does not take into account the case of PHP execution in an FPM environment. Thus, the SOAP requests generated by Magento contain double headers (non-compliant with the SOAP specification) and generate an error.

Be aware of this solution (not developed by Infomaniak).

This guide explains how‍ to create subdomains on an existing Infomaniak hosting using a .htaccess file.

Introduction

• The hosting can be on an offer of Shared Web Hosting or on Infomaniak Cloud Server but this function is impossible with a Starter hosting.
• Subdomains can be added very easily to your current hosting since you have in the basic offer 20 sites per hosting (sites = subdomains).
• If you do not want to use this site volume available to you, you can follow the method below.

Create a subdomain as a shortcut

The subdomains thus created make it easier to organize a hosting. For example the address vlog.domain.xyz will be the shortcut of the address domain.xyz/vlog. In other words, the address vlog.domain.xyz will redirect to the vlog folder which must be located at the root of the website domain.xyz. In this example, vlog is the subdomain of domain.xyz.

1. Add the subdomain as an alias of your website

To do this:

1. Follow the procedure for adding an alias but please read the points 2 and 3 below.
2. In the field to add the related domain, enter the full address of the subdomain (for example vlog.domain.xyz).
3. If your domain or its DNS zone is managed at Infomaniak, activate the following two options: Update DNS entries for this domain and Replace existing entries ; if this is not the case, create a A record with your registrar with the following information:
   • field: the full URL of the subdomain (for example vlog.domain.xyz)
   • target: the IPv4 address (A record) of your site (refer to this other guide to find the A record of your site)

2. Modify the .htaccess file of your website

Using your FTP software/client or Web FTP on the Manager, add and adapt the following code in the .htaccess file located at the root of your website:

RewriteCond %{HTTP_HOST} ^(.*)\.domain\.xyz [NC]
RewriteCond %{DOCUMENT_ROOT}/%1/ -d
RewriteCond %1::%{REQUEST_URI} !^(.*?)::/\1/?
RewriteRule "^(.*)$" "%{DOCUMENT_ROOT}/%1/$1" [L]

Explanation for the third line: https://stackoverflow.com/a/15981056

Replace on the first line:

• domain with your domain name
• xyz with your domain extension (ch, fr, etc.)

Now, the address vlog.domain.xyz should display the content of the vlog folder located at the root of your website. If this is not the case, check that the vlog folder exists at the root of your website.

This guide explains how to change the PHP version available for the websites of your Web Hosting Infomaniak.

Preamble

• It is possible to switch from an old and potentially vulnerable PHP version to a recent one, but you will not be able to revert to this vulnerable version afterward for security reasons.
• The change is effective immediately and permanently.
• Refer to this other guide if you are looking for information about configuring the PHP version used in SSH.
• It may be necessary to update your hosting in advance to access the very latest PHP versions offered by Infomaniak.

Change the PHP version used for a website

It is possible to easily change the PHP version used on an entire website:

1. Click here to access the management of your site on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the site in question.
3. Click on More information.
4. Click on Modify:
   
5. Select the desired PHP version.
6. Click on Save at the bottom of the page to save the modification:
   

This guide explains how to connect to your Web Hosting using an SSH key.

✘ UNAVAILABLE with
Node.js type site
Starter hostings

Prerequisites

1. Create an FTP + SSH account from the Infomaniak Manager.
2. Create an SSH key with a secure algorithm, for example ed25519:

   • ssh-keygen -t ed25519

     because with an rsa key (ssh-keygen or ssh-keygen -t rsa), the connection will be refused and the following error will be returned in verbose mode:

     debug1: send_pubkey_test: no mutual signature algorithm

Upload the SSH key

To do this:

1. Connect to the server via SSH (need help?).

2. Go to the root of your hosting:

   cd ~

3. Create the directory « .ssh»:

    mkdir .ssh

4. Change the permissions of the .ssh directory to CHMOD 700.
5. Create the authorized_keys file and paste your public SSH key on a single line (important).
6. Change the permissions of the authorized_keys file to CHMOD 600.

This guide explains how to add a free Elegant Themes (Divi) theme to an already installed WordPress site via the Infomaniak installer.

Prerequisites

• Your WordPress site must be installed via the Infomaniak WordPress tools to use these themes and extensions.
• The theme can be added during installation (approximately step 14 of this other guide) or activated later.
• To benefit from Elegant Themes support (customer service), you must subscribe to an Elegant Themes offer.

Add an Elegant Themes theme

To do this:

1. Click here to access the management of your WordPress site on the Infomaniak Manager (need help?).
   • If your site does not appear here, it means it was not installed via the Infomaniak tools (see prerequisites above).
2. Click directly on the name assigned to the product concerned:
   
3. Click on the action menu ⋮ located to the right of the Web Application concerned.
4. Click on Settings of the application:
   
5. Click on Modify under Theme:
   
6. Select the desired theme.
7. Click on the Save button:
   
8. The theme is applied and available to be configured in your WordPress admin interface:
   

Use an Elegant Themes extension

Refer to this other guide to install an Elegant Themes extension with Infomaniak.

This guide explains how to transfer to Infomaniak data (Web, Mail, Domain, and even Cloud) currently hosted elsewhere. You remain the obvious owner of your data, without loss or interruption!

Preamble

• By consolidating your domain names, websites, and email addresses with Infomaniak, you simplify the management of your invoices and services.
• Additionally, linking your domains will be done automatically with your site and email address.
  • You will not need to manually configure the DNS of your domains with another registrar.
• If needed, local partners referenced by Infomaniak can handle these procedures: launch a free call for tenders; they handle everything, freeing you from technical details.

Specific Guides

Click on the link corresponding to your current host:

• Swisscom: complete guide to migrate Web, Mail, and domain name data

Guides for any other host

To not interrupt your site and emails and not lose any content when importing your existing data, migrate your services in the indicated order:

1. Import Web data (all PHP, HTML sites, etc.)

   • For WordPress specifically, refer to this other guide…
      

2. Copy Mail data (addresses and mailbox content, etc.) to kSuite or a simple Mail Service

3. Transfer the domain name (domain management, DNS zone, etc.)

You can also bring other types of data to Infomaniak servers:

• Dropbox, Google Drive content, etc.: refer to this other guide
• Data on Synology or QNAP NAS: refer to this other guide

This guide explains how to view a website hosted by Infomaniak even if no domain name / URL is currently configured correctly to direct the visitor to this site.

Preamble

• Thanks to the preview URL of your website, you can get the current version of your content in a browser, regardless of whether the corresponding future domain name is not yet configured correctly.
• This site preview can be done using a preview URL and allows you to test a site before pointing a domain name that, for example, currently points elsewhere.
• This temporary URL provided by Infomaniak may change at any time and is only available with paid offers.

Get the preview URL of your site

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on More information.
4. The preview address is indicated under Preview URL (e.g.: XXX.preview.infomaniak.website):
   
    

In case of problem…

If when visiting your preview address, the URL immediately changes to another one, it may be a .htaccess file that you have modified to include rewrite rules. You need to deactivate it and then test again.

… on WordPress

If the preview URL always displays even though you have done what is necessary regarding the domain name, you need to assign it the final address as the main address in the options of your website.

Alternatives to preview your site

If you wish to proceed differently than with the preview address provided by Infomaniak (see above), you can modify the hosts file of your computer (including with browser extensions like this one for Firefox). You will need the IP address of your site for this.

When your tests are completed or the DNS of the domain name are up to date, do not forget to delete your possible modifications otherwise it will be impossible to display your site if the IP address of the server is modified or the site is migrated to another web hosting.

This guide explains how to enable or disable maintenance mode on a website hosted with Infomaniak Hosting.

Preamble

• Maintenance mode allows you to display a custom message to your visitors, for example, while resolving a technical issue.
• It is also possible to specify IP addresses that can bypass this page.
• An email is sent to the users of the Organization.

Enable maintenance mode

To enable a page that temporarily replaces your usual homepage:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click the toggle switch to enable the maintenance page.
4. Confirm the warning.
5. Click the button to enable:
   

Customize the maintenance page

To set up a page with your desired message:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on Maintenance Page in the left sidebar.
4. Click on Create a page or the Customize button if it already exists:
   
5. Format the text of your choice.
6. Configure the display using the elements on the right.
7. Click on Save & Activate to publish the page:
   

Allow IP addresses

It is possible to display the real site even with maintenance mode activated. To do this, it is necessary to enter the IP addresses of the computers that should be able to bypass maintenance mode:

1. Activate maintenance mode according to the procedure above.
2. Go back to the maintenance page configuration page (see procedure above).
3. Under Maintenance on the right, click on Insert my IP address to allow your computer to display the site without maintenance mode:
   
   • It is also possible to manually enter the IPs to authorize.
4. Click on Save and Publish.

Disable maintenance mode

To disable the message that appears on your site during maintenance:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click either on the Disable button or on the toggle switch to disable the maintenance page:
   
4. Confirm the deactivation of maintenance.

Alternative method for WordPress

It is not recommended to activate the Infomaniak maintenance page above to then work in WordPress.

It is recommended to install a WordPress extension (there are dozens available) dedicated to maintenance within the CMS itself.

Otherwise, you can add the code <?php $upgrading = time(); ?> in a new empty file named .maintenance (the dot before the file name is important) placed on the server at the root of your site, which will deactivate all your pages except the WordPress homepage.

This guide details the security measures implemented as part of the Infomaniak email offers to detect abusive and abnormal use of an email address.

Preamble

• Upon written request, justified and authenticated, it is possible to modify these security rules for a specific paid email address.
• For sending emails to a large number of recipients, the Newsletter tool is the most suitable.
• These measures protect you from malicious use of your computer or your account.
• Quota calculation (sliding window): the limits (below) are not reset at midnight but calculated in real-time over a 24-hour window; each sent message "occupies" a space in your quota and is automatically released 24 hours after it is sent.
  • If you send messages throughout the morning until you reach your limit at 11 AM, your sending rights will be gradually released the next morning, as each message reaches its 24-hour age.
• 1 message sent to 2, 42, or 99 people in CC/BCC counts as 2, 42, and 99 messages, respectively.

Sending limits per 24 hours

⚠ Number of outgoing emails possible per 24 hours:

* The maximum number depends on the email offer to which the address used belongs

Other email limits

• Limits on the number of recipients per email send
• Email size limits

This guide explains how to replace the main domain name associated with a Website (excluding Starter hosting) hosted on Infomaniak in case you want to change the name of your activity or modify the spelling.

Preamble

• It is not possible to simply modify the spelling of the domain name in question.
• You must own the new domain name and install it in place of the current one by performing a reversal (see below).
• You can also rename your Web Hosting product in the Infomaniak Manager, but changing the name of a hosting has strictly no impact on the URLs of the sites.
• You need to act on the domain name and, if necessary, adapt the content of the site.

Change the domain name of the website

Prerequisites

• Prepare the new domain name (if necessary you need to purchase it).
• Install a valid SSL certificate otherwise the reversal will not be offered.
• If the desired modification is rather of the type "subdomain" to "main domain" (dev.domain.xyz → domain.xyz for example) then refer to this other guide.

Then, to replace the domain name assigned to the site with another domain name:

1. Click here to access the management of your site on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the site in question:
   
3. Click on the chevron ‍ to expand the Domains section of this site:
   
4. Refer to this other guide (particularly its Prerequisites) to link the new domain name to your site:
   • It is this new linked domain that will replace the current main domain name after the reversal you will perform below.
5. Once the new domain name is linked to your site, click on the action menu ⋮ to the right of it.
6. Choose Set as main domain:
   
7. If necessary, delete the old domain name and its variants that have become alias domains alias (and not main domains).

If you are using an SSL certificate, you will need to update it to include the added aliases.

If you are using the dedicated IP option, you need to uninstall it and reinstall it after the reversal you are going to perform.

Adapt the site content to the new name

In some cases, the web application used for site development needs to be adjusted to work with the new domain name. Click on the link corresponding to the development of your site to adapt the content:

• WordPress
• Joomla
• Prestashop
• application offered in WordPress & Apps

This guide is for users making changes around a hosting environment where WordPress is installed.

Preamble

• Following a change in your web hosting plan (migration from the old v1 60 Go hosting plan to the current plans), it is possible that you will need to update the connection between the MySQL/MariaDB database and your WordPress site (to avoid errors such as "error establishing a database connection" for example) and thus restore the link between WordPress and the MySQL/MariaDB database.

Modify important elements

Here are the details to update in the wp-config.php file so that your WordPress site works (in general, a prefix has simply been added before the existing database name and the username):

1. the MySQL database name (bddname before, abcd_bddname after for example)
2. the MySQL database host server (mysql.domain.xyz before, abcd.myd.infomaniak.com after for example)
3. the username accessing the MySQL database (userbdd before, abcd_userbdd after for example)

Modify the WordPress wp-config.php file

To do this:

1. Find and keep your current MySQL information according to the list above.
2. Create an FTP account.
3. Connect via FTP.
4. Edit the wp-config.php file located in the root folder of your WordPress site.
5. Find the relevant paragraph and update the 3 pieces of information (according to the list above).
6. Save the file and that's it, your WordPress will now connect to the correct database!

This guide explains how to use PHP environment variables with Web Hosting that runs on php-fpm.

Preamble

Using environment variables

To use PHP environment variables:

1. Define the PHP environment variables in a .htaccess file:

   • SetEnv EXAMPLEVARIABLE hello

2. In your PHP file, the name of the variable to call corresponds to the same variable name defined in the environment variable:

   • <?php getenv('EXAMPLEVARIABLE');

In this example, the displayed result will be hello.

Going further with environment variables

It is possible to configure environment variables directly from the Manager for your entire website:

1. Click here to access the management of your site on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the site concerned:
3. Click on Manage under Advanced settings:
   
4. Click on the PHP / Apache tab:
   
5. Further down on the page, click on the chevron to expand the Environment Variables section.
6. Click on the icon Add.
7. Enter the variable and its value.
8. Click the button to save:
   

This guide explains how to add or modify one or more A and AAAA type records in the DNS zone (of a domain name) managed on the Manager Infomaniak.

Preamble

• This type of record allows a domain name to point to a static IP address (usually a server), type A for an IPv4 and AAAA for IPv6.
• This is the method generally used to redirect your domain name to the IP address of the web server on which your website is hosted. Moreover, this type of pointing is used automatically to link your domain name with your website if they are in the same place and in the same Infomaniak Organization.
• You should only modify this type of record if you have a particular configuration to set up (e.g., pointing a subdomain to an external application).

Modify the DNS zone

To manage this type of record in a DNS zone:

1. Click here to access the management of your domain on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the domain in question.
3. Click on DNS Zone in the left sidebar.
4. Click the button to add a record:
   
5. Click the A or AAAA radio button to add a record.
6. Click the Next button:
   
7. Enter the values necessary for your DNS zone.
8. Leave the default value for the TTL.
9. If necessary, you can request the adjustment of the AAAA record by checking the box, which will allow you to indicate an IPv6 at the same time.
10. Click the Save button:
    

This guide provides tips to perform operations related to a WordPress site, which allows you to…

• … copy and migrate a WordPress site from a competing host to Infomaniak,
• … modify the domain name of a WordPress site,
• … backup an entire WordPress site…

Preamble

• Depending on the context, instead of performing a WordPress transfer, you can simply…
  • … change the site address (the associated domain name) very easily if you have installed WordPress via the Infomaniak installer,
  • … duplicate a WordPress site to work in parallel in a development environment…
• The various services offered by Infomaniak are all compatible with the corresponding standard protocols (CalDAV/CardDAV for contacts & calendars for example), therefore if you encounter a problem with third-party software, contact its publisher or a Partner and consult the support policy as well as article 11.9 of the Infomaniak TOS.

Transferring a WordPress site…

… with the All-in-One WP Migration extension

• Requires installing a new clean WordPress (for example via the Infomaniak automatic installer) to import the old site onto it.
  • Refer to this guide.

… with the Duplicator extension

• Requires connecting to the hosting via FTP to send a .zip archive and a PHP file to reinstall the old site.
  • Refer to this guide.