Knowledge base

This guide explains how to migrate an old Infomaniak hosting (old 60 GB formula) to the current offer.

Preamble

• The current Infomaniak hostings are much more performant, flexible, and secure than before.
• In all cases, your current site remains visible to your visitors during the migration:
  • You decide, within a month, when you want to definitively switch to the version of the website that will have been copied or rebuilt on the new servers.
• During this operation, the statistics are reset.

Migrate an old hosting to the current offer

Access the old-generation Web hosting:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ located to the right of the item concerned.
3. Click on Change Offer.
   • If you do not see the "Change Offer" button, make sure you are logged in with an account that has billing rights.

Then carefully follow the guide adapted to your situation:

1. Keep your current site (recommended)
2. Erase the content of your hosting and create a new site (ideal to start from scratch)
3. Keep your current site and switch to a Cloud Server

This guide explains how to add an additional website to an existing Infomaniak hosting plan.

Introduction

• Hosting can be on a shared web hosting plan or on an Infomaniak Cloud Server.
• The additional website can be either:
  • a second domain name (e.g. domain2.xyz),
  • or a subdomain (e.g. abc.domain.xyz) of a domain name you already own.
• In this multi-site/multi-domain management (virtual host), the total disk space and resources of your hosting are shared between your sites/subdomains.

Accessing site management

Prerequisites

• If the 20 website slots offered with the web hosting package are already in use, order additional websites.

To access a web hosting plan and add a website:

1. Click here to access the management of your products in the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on the blue Add button:
   
4. Choose the optional content for the new site (A) or another specific installation, blank space, advanced technologies (Node.js for example) (B)‍:‍
   
5. Click on Next.
6. Choose the type of domain to assign to this new site:
   1. an already acquired domain name
   2. a subdomain created from an already acquired domain name
   3. a domain name that is still available and to be ordered
7. Enter the domain name (e.g., domain2.xyz) or the subdomain.
   
8. Choose any desired advanced options, including:
   1. By default, the new site is added to the /sites/domain2.xyz directory on your FTP server.
   2. To manually define a different directory, check Define the location manually and enter the path and name.
   3. Create a new folder if necessary:
      
9. Click on Continue.

This guide explains how to switch from one Organisation to another from your Infomaniak Manager when you belong to multiple Organisations.

Introduction

• Since you opened your account with Infomaniak, you have been a member of at least one Organisation.
  • If you were the only one and it wasn't an invitation, an Organisation was created in your name and you automatically became its legal representative.
  • Otherwise, you belong to the Organisation that invited you (to join its kSuite, to manage a product, etc.).
  • You can leave Organisations.
• It is perfectly possible to have access to multiple Organisations from the same login credentials and to quickly switch between them.

Switch to one of the other Organisations

To switch to another Organisation among those to which you belong:

1. Click here to access the management of your products (Infomaniak Manager).
2. Click on the chevron ‍ at the top left of the Manager interface.
3. Click on the Organisation you want to access (or display them all to access all the kDrive / email addresses to which you are linked).
4. The change of Organisation is immediate, you are automatically switched:
   

This guide explains how to find out the operating system version of your Web Hosting server.

Introduction

• Even if Debian or a package seems outdated, the versions displayed do not contain any vulnerabilities:
  • Infomaniak keeps them up to date through regular internal patches on all components and systems used.
  • The versions are chosen for their stability and then reinforced with security measures that standard tests do not detect.
• If you or your clients identify a flaw in an Infomaniak product, please submit a POC. Although rare, these cases are handled quickly.
  • Data security is the responsibility of the user: Infomaniak cannot be held responsible for poor management or use of access credentials.

Which OS is running on my website?

To find out the version:

1. Connect to the server via SSH (need help?).

2. Run the following command:

   lsb_release -a

3. You will receive information of this type:

   Distributor ID: Debian
   Description: Debian GNU/Linux 7.9 (wheezy)
   Release: 7.9
   Codename: wheezy

This guide explains how to remove an alias domain from an Infomaniak web hosting account. The main domain name of the site will then no longer be linked to any other domain name.

Prerequisites

• You must have unlinked the synonym domain name from the main domain name if they were previously linked.

Remove the alias domain

To remove an alias domain name from your site:

1. Click here to access the management of your site on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the site in question:
   
3. Click on the action menu ⋮ to the right of the domain to be removed.
4. Choose Unlink:
   
5. Confirm the alias removal:
   

This guide explains how to add a synonym domain to a domain name.

Introduction

• A synonym domain is a domain name that can serve as a secondary name for another domain.
• When a synonym domain is added, it automatically inherits the content of the DNS zone of the main domain (including MX, A, etc. records), as well as its Web and Mail hosting.
• Alternatively, you can also add an alias to a website or add an alias to a Mail service.

Add a synonym domain to a domain

Prerequisites

• The domain name of the future synonym or the management of its DNS zone…
  • … must be registered with Infomaniak,
  • … must be configured with Infomaniak DNS,
  • … must not yet be linked to any product.
• The domain name to which the synonym will be added…
  • … must not be associated with the Infomaniak Newsletter product.

To access your domain names:

1. Click here to access the management of your domain in the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the main domain in question:
   
3. Click on Synonymous Domains in the left-hand menu.
4. Choose to add a synonym.
5. Click on Next:
   
6. Choose an existing domain for this Organization, or order a new domain in advance.
7. Click the button to Confirm:
   
8. That's it:
   

Refer to this other guide if you are looking for information on disassociating a synonymous domain name.

This guide explains how, after purchasing a domain name from Infomaniak, to obtain for free an Email Service + Web Hosting.

Preamble

• For each domain name registered or transferred to Infomaniak, you can benefit from free:
  1. an email address that gives you access to the Infomaniak Mail app
  2. and a 10 MB Web space for a basic page.
• It is also possible to have a free Email Service while having a paid Web offer, or vice versa.
• Instead of a Starter type Email Service, there is also kSuite.

Activate the Starter Mail + Web offer

Prerequisites

• Own a domain name with Infomaniak (a DNS zone is not enough).
  • If necessary, order or transfer a domain.
• Depending on the type (Mail or Web) desired, not to have an existing corresponding product already associated with the domain name and this in any existing Infomaniak Organization.

To order a Starter Email Service and Starter Web Hosting included with each domain:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned:
   
   • It is necessary that no product is linked at the moment to the domain (visible in the column of linked products).
3. Click on one or the other of the shortcuts to Connect a service (mail or web):
   
4. In both cases, click on Order …:
   • 
   • 
5. You will be able to choose the corresponding free service (mail or web) and the next step will offer you to choose the other (mail or web) if desired.
6. Click at the bottom of the page to continue:
   • 
   • 
7. Finalize the order:
   
8. Return to your Infomaniak Manager to discover and use your new products:
   • 
   • 

Using your Starter products

• Create the desired email address on your Mail Starter Service.
• To use the 10 MB Web space and create a basic web page on your Web Starter Hosting, use:
  • the page editor
  • or the Web FTP on the Manager to manage your HTML pages
  • or any FTP software/client with the classic FTP protocol

Evolving a Starter offer

• Modify a Mail offer (click here).
• Modify a Web offer (click here).

In case of a problem with a Starter hosting

A Starter type Web hosting does not offer IPv6. Be careful with AAAA records in the DNS zone of the domain name concerned which can in particular prevent you from activating SSL; also refer to this other guide.

Thank you for choosing Infomaniak to host your website.

Introduction

• Web hosting is a storage space available on a computer, also known as a "server," connected to the Internet and managed by a web hosting provider, Infomaniak.
• This storage space, made available to professionals and individuals, is used to install websites or other types of tools (CRM, extranet, intranet, etc.) that need to be accessible via the Internet.
• These guides will help you quickly learn how to use the essential features of your new product, your web hosting, which can host multiple websites.

Where to start?

1. Create a WordPress website
2. Build the site with Site Creator
3. Install a web application (ownCloud, Joomla, Typo3, Drupal, phpBB, Simple Machines Forum, Magento, Prestashop, …)
4. Manage your FTP accounts/users
5. Manage and publish files on your hosting via Web FTP
6. Manage your MySQL databases
7. Add a website or subdomain to your hosting (multisite/multi-domain)including a Node.js website
8. Link another domain name to an existing website (domain alias)
9. Preview your website even if your domain name does not yet point to Infomaniak's servers

IMPORTANT: the domain name…

For a website to be visible to the public on the Internet, it must be associated with a domain name!

Is your domain name not managed by Infomaniak? Or is it in a different Organization than the one for your web hosting? Then, please refer to this other guide to configure the DNS or "A records" in order to link the domain name to your web hosting.

In case of a problem

To resolve an issue, please consult the Web Hosting Knowledge Base before contacting Infomaniak support.

Click here to share feedback or a suggestion about an Infomaniak product.

This guide explains how to enable the compression of your resources (CSS, HTML, JSON, JS) to speed up the loading of your Web Hosting.

Preamble

• By compressing your files, you reduce their size by up to 70%, which decreases the transfer time to your visitors' browsers.
• Display speed is a major criterion for search engines like Google.
• The Infomaniak Manager handles the modification of your .htaccess and .user.ini files.
  • A backup copy is automatically created for security.
  • The modification may take up to 5 minutes to propagate across the entire infrastructure.

Enable Gzip / Brotli compression

The procedure via the Manager activates the most efficient compression algorithms supported by your browser (Gzip or Brotli) :

1. Click here to access the management of your site on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the site in question.
3. Click on Advanced in the left sidebar.
4. Click on the Apache tab:
   
5. Enable the File compression option.
6. Click on Save at the bottom of the page:
   

Check if the compression header is active

Once activated, your server will send an HTTP header Content-Encoding: gzip (or br for Brotli). You can test your site with these tools:

• Google PageSpeed Insights (recommended for a complete analysis).
• GiftOfSpeed Gzip/Brotli Test (modern and fast tool).
• Browser Inspector: press F12 > Network tab > Click on your page > Check the response headers.

This guide explains how to use MySQL on Infomaniak hosting, in particular how stored procedures work.

Introduction

• “Stored procedures” and “stored routines” are not available on a shared web hosting plan.

Understanding stored procedures and routines

If stored procedures are essential to your project and you are currently using shared hosting, it is advisable to consider a VPS or a dedicated server, which offer more control and resources.

Stored procedures are an effective way to automate tasks and integrate business logic directly into the database. This allows for more efficient and easier-to-maintain applications.

On a Cloud Server, as long as the user has administrator rights on the relevant MySQL database, they have the necessary permissions to execute SQL statements, including the EXECUTE command, which is used to launch stored procedures that are already present in the database.

The user also has the required privileges to create new stored procedures.A stored procedure is created using a specific SQL syntax that defines the instructions to be executed, followed by saving it in the database.

Example

DELIMITER //
CREATE PROCEDURE GetUserCount()
BEGIN
    SELECT COUNT(*) AS total_users FROM users;
    -- Returns the total number of users in the table
END //
DELIMITER ;

-- Execute the stored procedure
CALL GetUserCount();

This guide explains how to change the URL of your website from the WordPress app installed on your Infomaniak Web Hosting (only if you installed WordPress using the dedicated tools provided by Infomaniak).

Prerequisites

• The domain name you want to use must be added as an alias to the main domain on the relevant website.

Change a WordPress Site Address

To change the address of the site created with WordPress Infomaniak to another domain name that is already in the same Organization:

1. Click here to access the management of your WordPress site on the Infomaniak Manager (need help?).
   • If your site does not appear here, it means it was not installed using Infomaniak tools... refer to the official documentation.
2. Click directly on the name assigned to the site in question:
   
3. Click on the action menu ⋮ located to the right of the relevant Web Application.
4. Click on Settings for the application:
   
5. Click on Edit to the right of WordPress:
   
6. Under Site URL, select the desired address from the drop-down menu:
   1. If you have not followed the prerequisites above, the desired domain will not appear even if it is registered in the same Organization.
   2. If you have added the domain as an alias for the site, the desired domain will appear and you can select it to replace the previous domain.
7. Click the Save button:
   

Domain… .preview.infomaniak.website?

Among the URLs present in the drop-down menu, the preview URL allows you to access your WordPress site in the event that the site's domain name is not yet correctly configured to point to your WordPress app.

This guide explains the differences between Infomaniak's web hosting plans to help you choose the best solution based on your IT needs.

1. Site Creator

Standalone plans, independent of a hosting solution such as the one presented in point 3.

Site Creator is a ready-to-use solution that allows you to easily create a showcase website, a blog, or an e-commerce store without any specific technical skills. Offered as a standalone solution (without requiring traditional web hosting), it is available in several plans to suit your needs:

• Site Creator Free: a free version to test and customize a web page with basic features
• Site Creator Lite: ideal for publishing a showcase website or blog (up to 6 web pages, 15 GB of disk space, and a free domain name for 1 year)
• Site Creator Pro: the complete solution for online stores (unlimited pages, 50 GB of disk space, e-commerce features with payment and inventory management, free domain name for 1 year)

Learn more about the Site Creator plans and compare features.

2. Web Hosting Starter

Simple and free web hosting

The Starter web hosting plan is offered free of charge with every domain name registered with Infomaniak. It offers 10 MB of disk space to create a website (basic pages in HTML only - no PHP, no database) even without specific knowledge, thanks to the Welcome Page tool.

• Register or transfer a domain name to Infomaniak
• Learn more about the benefits included with a domain name

3. Shared Web Hosting

The flagship offer for creating your websites

These web hosting solutions are shared hosting offers (websites will be hosted on servers whose resources are shared with other customers). To guarantee the reliability of these shared services, Infomaniak servers use, on average, only 40% of the CPU power and are equipped with professional, latest-generation SSD disks.

Web hosting offers a minimum of 250 GB of disk space and allows you to manage multiple websites with multiple domain names. This offer includes all the technologies usually used to create professional websites: PHP, MySQL, FTP and SSH access, SSL certificates and easy installation of WordPress or common CMS, etc. It is also possible to add a Node.js site and/or Site Creator.

3. Cloud Server

Professional Web Hosting

With a Cloud Server,the resources allocated to you are not shared with other customersand you can customize the hardware and software configuration of your server according to your needs. A Cloud Server also allows you to use components that are not available on shared web hosting (Node.js, mongoDB, Sol, FFMPEG, etc.).

• A Cloud Server allows you to easily manage your server via the same administration interface as your web hosting – you manage websites in the same way.
• A VPS allows you to manage your server 100% independently with the Windows version or the Linux distribution of your choice (Debian, Ubuntu, openSUSE, ...) – solid technical skills are required to use a VPS, including VPS Lite.

4. Public Cloud (et Kubernetes Service)

Open, reliable, and secure IaaS solution

For Infomaniak, this is the infrastructure that powers kDrive, Swiss Backup, and Webmail, services used by several million users. But Public Cloud is accessible to everyone and provides the resources you need to develop your projects.

With our custom and tailored offers, you'll have no trouble managing your development budget. No setup fees. No minimum amount. Cancel anytime. You only pay for the resources you actually use with Public Cloud at the end of each month, the same applies to Kubernetes Service.

5. Jelastic Cloud

Custom web hosting with the technologies of your choice

Jelastic Cloud allows you to create custom development environments with the technologies of your choice (PHP, Java, Docker, Ruby, etc.). It is a flexible cloud offering:

• Horizontal and vertical resizing of resources.
• Payment based on actual resource consumption.
• Easy customization of your infrastructure (redundancy, IP, SSL, load balancing, etc.).

This guide details sending authenticated emails from a website/CMS hosted by Infomaniak.

Introduction

• Using an authenticated SMTP server to send emails from your applications offers numerous advantages over the standard, unauthenticated PHP mail() function:
  • enhanced security,
  • improved delivery reliability,
  • more precise error management,
  • optimal compatibility with third-party email servers,
  • and complete tracking of sent emails.
• Recommended settings:
  • Outgoing SMTP server = mail.infomaniak.com
  • SMTP port & encryption protocol and command/method to activate this protocol: 587 + STARTTLS
  • Username = the complete email address (& entire address) (need help?)
  • Password = the one generated for the email address you want to use (need help?)
  • Authentication is mandatory for sending emails:
    • It is activated in the SMTP settings of your CMS.
    • Check "use the same settings as the incoming server" or, depending on the CMS, re-enter a username (= complete email address & entire address) and the generated password.

Examples of SMTP configuration…

Prerequisites

• You must have an email service.
  • You can use the Mail Service offered by Infomaniak or any other email service of your choice.

If you have an email address whose domain is linked to your website (email@domain-site.xyz, for example), enter its details so that you can use it for sending emails from your web server via SMTP:

… on WordPress

1. Log in to the WordPress administration panel.
2. Install an SMTP plugin (e.g., WP Mail SMTP).
3. Configure the plugin, for example:
   ‍

From then on, an email sent from a contact form on the site (e.g., the default Divi form) will be sent using the SMTP method.

To verify this, simply check the headers of a message received in this way, in particular the x-mailer line, which may mention, for example, WPMailSMTP/Mailer/smtp instead of PHPMailer.

… on Prestashop

1. Log in to the Prestashop administration panel.
2. Go to Advanced Parameters, then Email.
3. Configure sending via SMTP:
   

Then, check (to avoid errors such as Could not instantiate mail function or sender mismatch) that the address you have configured in these advanced parameters corresponds to the address used by Prestashop when sending emails. To do this:

1. Log in to the Prestashop administration panel.
2. Go to Shop Parameters.
3. Click on Contact in the left-hand menu.
4. On the Contacts tab, check that the email address mentioned is the same as the one configured previously.
5. Edit the email addresses if necessary:
   
6. Click on the Shops tab.
7. Check (and correct if necessary) that the email address mentioned is the same as the one configured previously:
   

… on Joomla

1. Log in to the Joomla administration panel.
2. Click on System in the left-hand menu.
3. Click on Global Configuration.
4. Click on the Server tab:
   
5. Configure sending via the SMTP sending method:
   

This guide explains how to transfer an Infomaniak product from one Organization to another.

Preamble

• You can move almost all products subscribed with Infomaniak to a different Infomaniak Manager interface than the one on which the product is currently located; this is therefore an internal transfer, from Organization to Organization.
  • my kSuite cannot be transferred.
• The users who currently have access to the selected products will not be transferred (and therefore may no longer have access to the products).
  • Regarding kDrive: users who currently have access to kDrive will be integrated into the new Organization.
  • They will retain their access, their kDrive permissions, but any management rights they may have over the product itself will be lost.
  • Groups (formerly "work teams") are not moved either, rights managed via Groups are also lost.
• If your user has access to multiple Organizations it is even easier to send to one of them the product of your choice.
• The invoices of the selected products will not be transferred.
• This operation does not cause any interruption.

Generate a transfer link

Prerequisites

• Be Administrator or Legal Representative within the Organization.

To transfer a product:

1. Click here to access product transfers management on the Infomaniak Manager (need help?).
2. Click on the Transfer products button:
   
3. Check the product(s) to be moved:
   
4. Read and accept the general conditions.
5. Click on the Transfer button:
   
6. Read and validate any warnings:
   

The transfer has started. Now, at your choice, you can:

1. Copy the transfer link…
2. or send it to the email address of your choice…
3. or select directly one of the Organizations to which your user is attached, and the selected product will be transferred there:
   

At any time you can return to the product transfer page to find the possibilities listed above:

Alternative method

In the case of one-off transfer, you can also go directly to the dashboard of the product concerned and click on Manage (example in the image below) however, since this menu is not always present, it is better to prioritize the first method above, which also allows bulk transfer:

Refer to this other guide regarding Jelastic Cloud.

Receive the product

Once a product transfer has been started by a user…

1. Be on the Organization that must receive the product

• Click here to log in to the Manager on the Organization that must receive the product(s).
  • The user specified when logging in to the Infomaniak account must have administrative rights.
  • If necessary, you can create a new Organization to receive products.

2. Execute the obtained link

• Click on the link obtained in the first step above.
  • You can also simply paste it into a browser while being logged in to the appropriate Infomaniak account.
• 

3. Validate the product transfer

• If necessary, choose the destination Organization using the drop-down menu.
• Read and accept the general conditions.
• Click the Receive the product button (if the button is not clickable, make sure you have selected the Organization):
  

Find transfers in progress or completed from the bottom icon on the left sidebar of the Infomaniak Manager:

This guide explains how to link a domain name to an Infomaniak Web Hosting service.

Where is your domain name located?…

… At Infomaniak, same Organization

If your domain name is registered with Infomaniak and is in the same user account or organization as your email, then there is nothing to do.

• Refer to this other guide to check and correct any configuration errors.

… At Infomaniak, different Organization

If your domain name is registered with Infomaniak but in a different user account or Organization, then:

• Edit its DNS zone by specifying the website's IP address as an A record.
  • Any DNS addition/modification may take up to 48 hours to propagate.

OU

• Move it within the same Organization.

… At Infomaniak with external DNS

If your domain name has DNS that is not Infomaniak's, then:

• Edit the current DNS zone where it is located (if necessary, consult the help documentation of the relevant provider) and specify the website's IP address in the form of an A record.
  • Any DNS addition/modification may take up to 48 hours to propagate.

OU

• Change the current DNS settings and select the option to use Infomaniak's DNS servers.
  • Any DNS addition/modification may take up to 48 hours to propagate.
• Refer to this other guide to check for and correct any configuration errors.

… Elsewhere with external DNS

If your domain name uses DNS servers other than Infomaniak's:

• Edit the current DNS zone where it is located (if necessary, consult the help documentation of the relevant provider) and specify the website's IP address in the form of an A record.
  • Any DNS addition/modification may take up to 48 hours to propagate.

OU

• Change your current DNS settings (if necessary, consult the documentation provided by your registrar) and specify Infomaniak's DNS servers (this requires you to have a DNS zone with Infomaniak).
  • Any DNS addition or modification may take up to 48 hours to propagate.
• This DNS zone with Infomaniak will be configured correctly, but please refer to this other guide to check for and correct any configuration errors.

… Elsewhere, but you are transferring it

If your domain name is registered with another registrar and you want to transfer it to the same location as your Infomaniak website, then:

• Transfer the domain name to Infomaniak (it will be configured correctly, but please refer to this other guide to check for and correct any configuration errors).
• If the domain name is intended to be an alias for your main website, you need to add the alias to your website.

This guide explains how…

1. … generate a CSR and private key to request a third-party certificate from a certification authority (CA),
2. … import this certificate for your Infomaniak site, using the CRT obtained from the CA.

Preamble

• Although Infomaniak offers all the SSL certificates you might need…
  • free Let's Encrypt certs for personal sites (only possible with sites hosted by Infomaniak),
  • DV certs from Sectigo for professional/personal sites that are not registered in the trade register,
  • EV certs from Sectigo for companies registered in the trade register,
• … it is also possible to install an SSL certificate obtained elsewhere (intermediate certificate from a certification body of your choice), custom or self-signed certificates.

1. Generate a CSR (Certificate Signing Request)

A CSR (Certificate Signing Request or Certificate Signing Request) is an encoded file containing the information necessary to request an SSL/TLS certificate.

It must be generated on your side to ensure that the private key remains under your control, using OpenSSL, for example.

Adapt and run the following command from a Terminal type application (command line interface, CLI / Command Line Interface) on your device:

openssl req -utf8 -nodes -sha256 -newkey rsa:2048 -keyout domain.xyz.key -out domain.xyz.csr -addext "subjectAltName = DNS:domain.xyz, DNS:www.domain.xyz"

Explanations

• newkey rsa:2048: Generates a new 2048-bit RSA key.
• keyout domain.xyz.key: Specifies the file where the private key will be saved.
• out domain.xyz.csr: Specifies the file where the CSR will be recorded.
• addext “subjectAltName = ...”: Adds additional domains via the SAN (Subject Alternative Name) extension, necessary to include all desired domains in the certificate (main domain domain.xyz + any other associated domain or subdomain, such as www.domain.xyz).

After generation, you can check the contents of the CSR with the following command:

openssl req -in domain.xyz.csr -noout -text

This allows you to verify that all domains listed in subjectAltName are correctly included.

Once the CSR is generated, you can send it to the certification authority (CA) to obtain your SSL/TLS certificate.

2. Import the external certificate

Once validated, the CA issues a certificate (domain.xyz.crt) and sometimes an intermediate certificate (ca_bundle.crt).

To access SSL certificate management:

1. Click here to access your site management on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the site concerned:
   
3. Click on SSL Certificates in the left sidebar menu.
4. Click the blue button Install a certificate:
   
5. Choose the custom certificate.
6. Click the Next button:
   
7. Import your certificate and private key, either by importing the .crt and .key files or by copy-pasting.
8. Click Complete:
   

Alternative command to generate a self-signed certificate (optional)

If you want a local certificate only for testing or without going through a CA (not recommended for production), you can use this command:

openssl req -x509 -nodes -days 365 -newkey rsa:2048 -keyout domain.xyz.key -out domain.xyz.crt -addext “subjectAltName = DNS:domain.xyz, DNS:www.domain.xyz”

This generates both a self-signed certificate (domain.xyz.crt) and a private key (domain.xyz.key). However, self-signed certificates are not recognized as valid by public browsers or systems. They are only suitable for internal or development environments.

Import an intermediate certificate

When adding a custom SSL certificate, it is possible to import the intermediate certificate (by importing the .crt file or copy-pasting the data provided by the certification authority):

This guide explains how to delete a folder or file via SSH, which can be particularly useful when it is impossible to delete a file using an FTP software/client or the Web FTP in the Manager.

SSH command to delete a folder/file

To delete a file or directory, you need to use the rm command.

To delete the Data.php and Data.txt files, for example, you need to run the following command:

rm Data.php Data.txt

To delete a directory, you must first delete its contents and then use the following command:

rmdir Folder/

To delete all files in HTML format, run the following command:

rm *.html

This guide explains how to add or modify one or more records of type CNAME and DNAME in the DNS zone (of a domain name) managed in the Infomaniak Manager.

Introduction

• The CNAME record type allows you to point a subdomain to a website address.
  • This is the method generally used to make the www subdomain work with your site, or to redirect a subdomain to a folder on the web server where your website is hosted.
• The DNAME record type, for "delegation name", is particularly useful when reorganizing domains or for smooth transitions of part of your infrastructure to another, while preserving the hierarchical structure of the subdomains.
  • A DNAME creates an alias for an entire domain and all its subdomains.
• Unlike a CNAME, which only applies to a single, specific hostname, a DNAME automatically redirects all subdomains. For example:
  • A DNAME for abc.site1.com pointing to site2.com will automatically link xyz.abc.site1.com to xyz.site2.com, new.login.abc.site1.com to new.login.site2.com, and so on.
• ⚠ A DNAME record cannot be used at the root zone of a domain (like site1.com directly). It is generally used on a subdomain. If you want to redirect the main domain itself, you will need to use other types of records, such as an A, AAAA, or CNAME (with some restrictions for the latter).

Modify the DNS zone

To manage this type of record in a DNS zone:

1. Click here to access your domain management in the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the domain in question.
3. Click on DNS Zone in the left-hand menu.
4. Click the button to add a record:
   
5. Click the corresponding radio button to add a record.
6. Click the Next button:
   
7. Enter the values required for your DNS zone.
8. Leave the default value for the TTL.
9. Click on the Save button:
   

This guide explains how to create subdomains on an existing Infomaniak hosting account, using an .htaccess file.

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Preamble

• Hosting can be provided through a Shared Web Hosting plan or on an Infomaniak Cloud Server.
• Subdomains can be added very easily to your current hosting plan, as the basic plan includes 20 sites per hosting plan (sites = subdomains).
• If you do not wish to use this number of sites, you can follow the method below.

Create a subdomain as a shortcut

Subdomains created in this way make it easier to organize a hosting environment. For example, the address vlog.domain.xyz will be the shortcut for the address domain.xyz/vlog. In other words, the address vlog.domain.xyz will redirect to the vlog folder, which must be located at the root of the domain.xyz website. In this example, vlog is the subdomain of domain.xyz.

1. Add the subdomain as an alias for your website

To do this:

1. Follow the procedure for adding an alias, but please read points 2 and 3 below.
2. In the field for adding the associated domain, enter the complete address of the subdomain (e.g. vlog.domain.xyz).
3. If your domain or its DNS zone is managed with Infomaniak, enable the following two options: Update DNS entries for this domain and Replace existing entries; if this is not the case, create an A record with your registrar using the following information:
   • field: the complete URL of the subdomain (e.g. vlog.domain.xyz)
   • target: the IPv4 address (A record) of your website (refer to this other guide to find the A record of your website)

2. Modify the .htaccess file of your website

Using your FTP software/client or Web FTP in the Manager, add and adapt the following code to the .htaccess file located in the root directory of your website:

RewriteCond %{HTTP_HOST} ^(.*)\.domain\.xyz [NC]
RewriteCond %{DOCUMENT_ROOT}/%1/ -d
RewriteCond %1::%{REQUEST_URI} !^(.*?)::/\1/?
RewriteRule "^(.*)$" "%{DOCUMENT_ROOT}/%1/$1" [L]

Explanation for the third line: https://stackoverflow.com/a/15981056

On the first line, replace:

• domain with your domain name
• xyz by extending your domain name (ch, fr, etc.)

Now, the address vlog.domain.xyz should display the content of the vlog folder located at the root of your website. If this is not the case, check that the vlog folder actually exists at the root of your website.

This guide explains how to change the PHP version available for your Infomaniak Web Hosting sites.

Preamble

• It is possible to switch from an old and potentially vulnerable PHP version to a recent one, but you will no longer be able to revert to this vulnerable version for security reasons.
• The change is effective immediately and permanently.
• Refer to this other guide if you are looking for information about configuring the PHP version used in SSH.
• It may be necessary to update your hosting in advance to access the very latest PHP versions offered by Infomaniak.

Change the PHP version used for a website

It is possible to easily change the PHP version used on an entire website:

1. Click here to access your site management on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the site in question.
3. Click on More information.
4. Click on Modify:
   
5. Choose the desired PHP version.
6. Click on Save at the bottom of the page to save the modification: