This guide explains how to configure the floor plan when it has been activated for an event (as part of the Infomaniak ticketing system).

Prerequisites

• Have a floor plan and have it activated for the event in question.
• Have activated and created at least one pricing zone.

Apply zones to the floor plan

To access the event's pricing from the ticketing system:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system concerned by the event.
3. Click on Programming in the left sidebar menu.
4. Click on Events in the left sidebar menu.
5. Click on the event in question.
6. Click on the Pricing tab.
   1. If the event has multiple dates, this section is replaced by “Dates” which opens a calendar.
   2. Click on the calendar date to access the pricing…

Once in this menu, you need to have at least one zone activated:

1. Click on the action menu ⋮ located to the right of the zone in question.
2. Make sure the box “Zone with numbered seats” is activated:
   
3. A seat symbol should be next to the zone name in the list of prices.
4. Then click on the “Manage the floor plan” button above the zones to open the floor plan management menu:
   

The logic here is to assign a zone to each seat, row, or section according to the needs of the event.

For example, below, a green zone and a red zone are distinguished. To assign seats to a zone:

1. Select the seats by hovering over all the seats, or to select the entire row, click on its number.
   • Click on each seat to configure, a black circle surrounds them indicating that they are selected.
   • It is possible to click on the name of each row (A, B, C) to select all the seats in the row, and even to click on the name of the section (here, right, left, middle) to select all the seats in the section.
2. Click next on the area to link to the selected seats.
   • In the Zones menu that appears in the lower half of the page, click on the area to assign.
   • The background of the selected seats will change to the color of the area.
3. Repeat the operation for each remaining area to assign.

Block online sales for a seat/row/section

To block the online sale of certain seats, configure the restrictions directly in the seating plan:

1. To block the sales of certain particular seats, open the seating plan management menu as explained above, and select (black circle) the seats/rows/sections.
2. Instead of selecting the areas in the bottom menu, choose the type of Access:
   • No restriction = default state, customers can purchase the seat
   • Reserved for organizers = Only people with Admin status on the organization can purchase the ticket from the ticket office
   • Reserved for resellers = Resellers can make the purchase from the ticket office (normal users/collaborators on the organizer with sales rights)

Once the plan is configured, the seats can be put on sale. Make sure to assign a price to each area.

See who a specific seat is assigned to

In order to obtain the information relating to the allocation of seats and to identify the people who have reserved or occupied each seat according to the seating plan, you can use the seating plan management menu which displays the purchased seats with an orange fill.

If you click on the seat, the order information is displayed, and a link to the customer file is provided:

This guide explains how to remove one of the users from your Organization on the Manager Infomaniak.

Prerequisites

• Switch to the desired Organization first if you do not find the expected list of users.
• Be Administrator or Legal Representative within the Organization.
• Warning, it is impossible to remove a Legal Representative if there is no other legal representative.

Remove a user from your Organization

If the user had access to kDrive or was invited to view a third-party email address, several intermediate steps will ask you to take actions with their data and inform you, if necessary, about what happens to calendars and address books. To remove one of the users from the Organization

1. Click here to access user management for the Organization on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ to the right of the user concerned.
3. Click on Remove from Organization:
   
4. Review the information (click if necessary on the chevrons ‍ to get the details of the deletions) then click on the blue button Continue:
   
5. Review the information, confirm the deletion by checking the checkbox, then click on the blue button Continue:
   
6. Review the information (click if necessary on the chevrons ‍ to get the details of the deletions) then click on the red button Remove:
   
7. Enter your email address (login identifier for the Manager), check the confirmation box, then click on the red button Remove this user to permanently remove the user without the possibility of undoing it.

The easiest way to manage your emails is to use the Web app Mail Infomaniak (online service ksuite.infomaniak.com/mail).

This interface offers many advantages:

• No software to install or configure.
• Share mail with other users.
• Unified management of all your Infomaniak email addresses.
• Professional anti-spam and antivirus filter on incoming and outgoing mail.
• Automatic sorting of incoming messages (filters).
• Sending large attachments.
• Saved permanently.
• kDrive sharing.
• Secure and respects your privacy, hosted in Switzerland by a neutral and independent company.

How to start Mail Infomaniak?

1. Click here to access the Web app Mail Infomaniak (online service ksuite.infomaniak.com/mail).
2. If necessary, attach the email addresses to be managed with Mail Infomaniak.

What do you want to do next?

1. Access the app options
2. Modify the password of an email address from Mail
3. Restore deleted emails
4. Add a signature
5. Create an email address with Infomaniak
6. Invite a user to view an email address
7. Modify a user's rights
8. Sync your devices (emails and/or contacts and calendars)

Thank you for choosing kMeet Infomaniak as your video conferencing solution for individuals & businesses:

• Unlimited audio and video calls
• Access without registration
• Compatibility Web, mobile and desktop
• Integrated chat & reactions (emojis, sounds)
• Screen sharing with drawing, remote control
• Breakout rooms
• Integration with calendar (create video link)
• Integration with kDrive for storing meeting recordings
• Integration with kChat for video calls
• Privacy respect (no ads, hosted in Switzerland)
• Security with AES-256 encryption
• Eco-friendly (renewable energy, CO2 compensation)

What would you like to do?

• Create an online meeting
• Join a meeting
• Download the kMeet app on your macOS, Windows, Linux, iOS (iPhone/iPad) and Android devices.
• Control participants (moderation)
• Create a kMeet breakout room
• Protect meeting access with a password and/or an encryption key
• Record and share a video conference
• Share your screen with participants
• Remotely control a device with kMeet
• Start the chat during an online meeting
• Broadcast the kMeet stream via Video Streaming
• Draw on kMeet
• Replace Skype with kMeet

A question, problem or feedback?

• Solve a problem audio, video, device access permission…
• In case of a problem, please consult the knowledge base before contacting support.
• Click here to share feedback or a suggestion on an Infomaniak product.

This guide explains why certain attachments sent from Microsoft Outlook arrive in winmail.dat format on your e-mail address hosted by Infomaniak, and how to permanently resolve the issue on the sender's side (where it originates).

Preamble

• winmail.dat is the container used by Outlook/Exchange when a message is sent in RTF/TNEF.
  • It encapsulates the formatting and attachments.
• Many non-Microsoft e-mail clients do not know how to interpret TNEF:
  • The formatting disappears and the attachments become a single winmail.dat file.

Resolve the issue (actions to request from the sender)

The most effective solution is to modify the Outlook configuration on the sender's side.

Disable RTF/TNEF and resend the message in HTML or plain text

• Classic Outlook for Windows (Microsoft 365/2021/2019, Win32 application)
  Menu: File > Options > Mail
  Composition: Compose messages in this format: select HTML (or Plain text).
  Message format: in When sending messages in Rich Text format to Internet recipients, select Convert to HTML (or Convert to plain text).
  Case by case (single e-mail): in the message window, tab Text format > select HTML.

• New Outlook for Windows (Outlook on the Web-based application)
  Menu: Settings (gear icon) > Mail > Compose and reply
  Message format: Compose messages in: select HTML (or Plain text).
  This client does not expose an RTF option; sending in HTML/text avoids winmail.dat.

• Outlook on the Web (Exchange Online/Outlook.com)
  Menu: Settings > Mail > Compose and reply > Message format > select HTML (or Plain text).

• Outlook for Mac
  Menu: Outlook > Preferences > Composition > check/uncheck Compose messages in HTML by default.
  For a single message: in the composition window, tab Options > switch to HTML or Plain text.

Notes: if the sender has attached files, they will be readable by all recipients as long as the message is sent in HTML/text. Zipping the attachments (.zip) does not prevent Outlook from encapsulating the message if RTF/TNEF is still active.

Disable RTF for specific recipients (you, for example)

• Classic Outlook Windows: open the Contact card > double-click the e-mail address > Outlook Properties > Internet format: select Send as plain text only (or Let Outlook decide if the admin already forces the conversion).

• Clear the auto-completion (it may “remember” RTF for a recipient): File > Options > Mail > Send messages > Empty the Auto-Complete List, then retype the address manually for the next send.

• Microsoft 365 administrators (on the sender's side): in the Exchange admin center: Mail flow > Remote domains > Default > Rich text format: select Never. In PowerShell: Set-RemoteDomain Default -TNEFEnabled $false.

Failing that: use another client to send (for example Thunderbird), or verify that Calendar invitations are sent in iCalendar (File > Options > Calendar > enable Use iCalendar format for external recipients).

If you do not wish to recontact the sender

You can extract the content of winmail.dat with TNEF decoding tools (online or desktop applications). Search for “open winmail.dat” and choose a reputable tool for your system (Windows, macOS, Linux). This usually restores the attachments, but it is not a permanent fix. Moreover, privacy and security are not guaranteed during these operations.

This guide explains how to add a user to an Organization present in the Manager Infomaniak. You will thus be able to authorize this user to access certain of your Infomaniak products according to your needs.

Preamble

• Since you opened your account with Infomaniak, you are part of at least one Organization.
  • If you were alone and it was not an invitation, an Organization was created in your name and you automatically become the legal manager.
  • Otherwise, you belong to the Organization that invited you (to join its kSuite, to manage a product, etc.).
• You can define whether a user…
  • … is part of your Organization and whether they should become:
    • Legal manager
    • Administrator
    • Collaborator
  • … is external to your Organization (limited rights):
    • External users are not included in the sharing of calendars and address books for the entire Organization.

Invite the new user

Prerequisites

• Switch beforehand to the desired Organization if you do not find the expected list of users.
• Be Administrator or Legal manager‍ within the Organization.
• Be aware of the different permissions (access rights to products for example) and administrative contact preferences of a user within an Organization.

To add, and if necessary, create the new user of your Organization:

1. Click here to access user management on the Infomaniak Manager (need help?).
2. Click on the Add a user button:
   
3. Follow the assistant to complete the procedure:
   • If the added user does not yet have a user account with Infomaniak, they will be invited to create one.
   • If the added user already has an Infomaniak account, they will be invited and then they will be able to switch from their original Organization to the new one.

This guide explains how to modify the role and permissions of a user so that the latter has only a restricted legal role or access to only certain features of your Organization present in the Manager Infomaniak.

Preamble

• Since you opened your account with Infomaniak, you are part of at least one Organization.
  • If you were alone and it was not an invitation, an Organization was created in your name and you automatically become the legal representative.
  • Otherwise, you belong to the Organization that invited you (to join its kSuite, to manage a product, etc.).
• You can define if a user…
  • … is part of your Organization and if they must have the role of:
    • Legal representative
    • Administrator
    • Collaborator
  • … is external to your Organization (limited rights):
    • External users are not included in the sharing of calendars and address books for the entire Organization.

Modify the rights/permissions of a user

Prerequisites

• Switch beforehand to the desired Organization if you do not find the expected list of users.
• Be Administrator or Legal representative within the Organization.
• Be aware of the different permissions (access rights to products for example) and administrative contact preferences of a user within an Organization.
• Be careful, it is impossible to remove a legal representative if there is no other legal representative.

To modify the role of a user:

1. Click here to access user management on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ located to the right of the user concerned.
3. Click on Modify the role:
   
4. Modify the desired role:
   
5. Click on the Save button.

If you assign the user the role of a simple collaborator…

… you will be able to modify the services to which they can access; refer to this other guide:

Thank you for choosing to customize your account with Custom Brand!

Introduction

• Available as an option with any Infomaniak offer or already included with kSuite Enterprise, discover this customization tool to make your web addresses unique, add a logo or an image slideshow to your login page to your Infomaniak Organization.
• The Web Redirection tool will no longer be usable on your domain after activating Custom Brand on it.

Custom Brand Customization Guides

Prerequisites

• Own a domain name with Infomaniak (transfer it if necessary).
  • Its extension must be among those supported by Custom Brand.
  • Note that this also works with a subdomain.
• Configure the domain to use Infomaniak's DNS servers.

Then, to use Custom Brand:

• Access Custom Brand, customize the URLs & interface
• Troubleshoot an issue:
  • Verify the associated domain
  • Block the associated domain
  • Disable Custom Brand

Customize your web addresses with your domain

Customize the interface of your Organization

The following interface options are modifiable from the kSuite settings:

• Add your logo to your Organization's interface.
• Add a panorama of 3 images on the login page.
• Change the text and button color on the login page.
• Customize kDrive shares (see this other guide).

This guide explains how to configure the questions asked to visitors when ordering a pass/subscription (as part of the Infomaniak ticketing system). These settings will be available once step 1 is completed:

1. Define the type when creating (subscription, ticket pack, etc.) as well as the basic information and parameters
2. Associate events with passes
3. Configure the visual and information related to the pass
4. Define and collect information from subscribers that will be linked to the passes (below)

Configure the information related to the passes

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing concerned by the event.
3. Click on Programming in the left sidebar menu.
4. Click on Passes in the left sidebar menu.
5. Click on the name of the pass concerned.
6. Click on the Settings tab:
   
7. Enable the desired options:
   • Title: dropdown menu giving the choice between Mr. and Mrs.
   • Name: text field to indicate the name
   • First name: text field to indicate the first name
   • Organizer, Company: text field to indicate the company
   • Email: text field to indicate the email address
   • Address : 5 text fields including the number and street, city and country
   • Postal code : add a field between the number and street for the postal code
   • Mobile phone : field for the phone number
   • Date of birth : add a calendar to indicate the date of birth
   • Photo : allows you to upload a photo that can be displayed on the pass
   • Free field : text field for free information

This guide details what can be searched on the Web app Mail Infomaniak (online service ksuite.infomaniak.com/mail) or other kSuite services. To search on kDrive refer to this other guide.

Search for an email

Regarding the scope of searches:

• The mention "Search in all folders" does not include by default neither the Trash, nor the Spam folder.
  • If a global search yields no results, the email may be in one of these two folders.
  • You will then need to go specifically to the Trash or Spams to perform the search there.
• If you want to find a message in a specific directory, select it first.

You can search for content…

• either in the body of the message,
• or in its subject,
• or among its senders/recipients, large attachments, etc.

The advanced search is accessible from the chevron ‍ to the right of the search field at the top of your Mail:

To search for the trace of an email or know its activity, you can also search in the logs of an email address.

Email search with a software/messaging client

To know how your specific messaging application performs searches, consult its documentation. For example, desktop apps (desktop application) Thunderbird and Outlook can synchronize messages locally and perform local searches, while other applications may prefer to search on the IMAP server and in this case, the software/messaging client sends a search command to the server, which then searches through all messages stored on the server and returns the results to the software/messaging client.

Search for a contact

You can search for an address book, a group, a person among your contacts thanks to the search field at the top of your Infomaniak address book:

Search for an event

You can search for calendars, events, rooms, including among the description of these and the people who were linked to them:

Infomaniak tools, such as the Web app Mail Infomaniak (online service ksuite.infomaniak.com/mail) or the interfaces Calendar, Contacts, kSuite… can be displayed in light mode or dark mode ("dark mode"), including based on the settings of your current operating system:

Enable a manual mode

To manually choose a dark or light display, without relying on a possible different display on the operating system side:

1. Click here (or on the pill with your initials/avatar in the top right of the Infomaniak Manager) to "Manage my account":
   
    
2. Click on Appearance in the left sidebar.
3. Click on Light to apply the light mode:
   
4. Click on Dark to activate the “dark mode”.

Enable automatic mode

The automatic mode is based on the settings of your operating system (macOS / Windows...):

1. Click here or on the pill with your initials/avatar in the top right of the Infomaniak Manager) to "Manage my account":
2. Click on Appearance in the left sidebar.
3. Click on the Automatic mode:
   

Then, if you wish to modify the light or dark theme of your computer, so that the Manager's automatic mode takes into account your preferences…

... on macOS

1. Click on System Preferences...
2. Click on Appearance.
3. Choose the desired mode on the right:
   

... on Windows

1. In the Start menu, go to Settings > Personalization.
2. Select Colors, then Choose your mode:
   
3. You can choose between Light, Dark or Custom.
   • If you select Custom, you will be able to choose a default Windows mode and a different default application mode.

And on mobile?

The dark theme is enabled on mobile devices for Infomaniak login and account creation pages; it automatically adapts to the mobile system preferences, thus providing a consistent visual experience between mobile applications and login / account creation.

This guide explains how to obtain your email address(es) from the Swiss host Infomaniak.

Preamble

• Except for certain free offers, an email address at Infomaniak is always created within an Email Service, and this Email Service revolves around a custom domain name that must exist and be configured for the email to work.
• Example: you want the address jean.dupont@domain.xyz then you need:
  1. To own the domain name “domain.xyz”.
  2. To obtain an Email Service “domain.xyz”.
  3. To create the email address “jean.dupont”.
• All of this is offered and requested in the ordering process on infomaniak.com (see below), preceded by the mandatory creation of a user account (for which you will need to provide your personal email address, or an address that already exists in all cases).
• If the corresponding domain name is already registered with an external registrar, you may need to enter the correct MX record in the DNS zone.

Order email addresses from Infomaniak

Before or after your registration:

• Click here to choose the offer that suits you and follow the process to start using the email services.
• Once the Email Service is ordered, you will be able to create email addresses and associated passwords.

Add an additional Email Service

To add a new Email Service (to obtain new addresses on another domain):

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on the cart icon above the displayed table:
   

Increase the number of available email addresses on an existing Email Service

To increase the quota of available addresses if necessary, refer to this other guide.

Once the Email Service is activated

• Create your email addresses.

• Configure your emails on your computer and devices.

• Sync your contacts & calendars on your devices.

• Restore the content (including that present with another provider).

Infomaniak continuously improves its products and customer service by prioritizing your suggestions shared via support, social media, or the Web. These suggestions are then discussed during the meetings of the relevant service.

Provide feedback on...

Infomaniak support is also at your disposal by email, chat, or phone if needed.

This guide explains how to store the database of Joplin on your kDrive Infomaniak and connect your various devices via the WebDAV protocol. You thus keep your notes safe in a storage medium located in Switzerland.

✘ UNAVAILABLE with
kSuite free / kSuite Standard
my kSuite / my kSuite+ (ik.me, etik.com, ikmail.com)

Preamble

• Joplin is a free and open-source note-taking tool that allows you to organize all your notes within folders and access them from any device (computer, mobile device, etc.)
• Joplin will store several of its configuration files, so to avoid cluttering your kDrive directories, it is recommended to create a dedicated folder in your personal directory on kDrive, with a simple folder name like "joplin" for example, and then specify it at the end of the WebDAV link in point 7 below:
  
• The various services offered by Infomaniak are all compatible with the corresponding standard protocols (CalDAV/CardDAV for contacts & calendars for example), therefore if you encounter a problem with third-party software, contact its publisher or a Partner and consult the support policy as well as article 11.9 of the Infomaniak TOS.

Configure Joplin to use kDrive via WebDAV

Prerequisites

• Download Joplin
• Know your kDrive ID (kDrive ID).

The example below is substantially identical with all versions of Joplin:

1. Open the Joplin application.
2. Press the menu at the top left:
   
3. Press Settings:
   
4. Press Synchronization.
5. Press the menu to select a target.
6. Choose the WebDAV mode:
   
7. For the account parameters, use the following information:
   1. Server address: https://IDkDrive.connect.kdrive.infomaniak.com/joplin (or /folder-name — read the preamble above)
   2. Username: email address to log in to the Infomaniak user account
   3. Password: application password if two-factor authentication is enabled or the one of your Infomaniak user account if you have not enabled 2FA
8. Press the synchronization test and wait for the connection confirmation below:
   
9. Press the top left to return to the previous menu and press Synchronize to create the files on kDrive:
   
10. Go back to the notes to start working.

This guide explains how to register a domain name with Infomaniak.

Preamble

• With a new domain name or additional domain name, many possibilities open up to you, including access to free services, such as:
  • email address with contact & calendar management,
  • 10 MB Web space,
  • sending Newsletters
• You will also be able to:
  • use your existing Mail Service or Website but with a different spelling,
  • host a website here or with a third-party host,
  • etc.

Order a first domain name

To do this:

1. If necessary, create an Infomaniak account.
2. Click here to access domain management on the Infomaniak Manager.
3. Click to open the Shop:
   
   • If necessary, select the Organization in which to order your domain:
     
4. Once in the Shop, enter the domain name to register and search for it:
   
5. Check or uncheck the additional options and extensions offered and click Next to proceed.
6. Choose the desired options as you go through the pages, such as the possible Mail Service associated with the domain name:
   
7. Choose the desired options as you go through the pages, such as the possible Web hosting associated with the domain name:
   
8. Enter the details related to the domain name.
9. Complete the purchase without forgetting to read and accept the Terms (the box may require scrolling down the page first):
   

Order an additional domain name

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on the button to Order an additional domain:
   
3. Follow the first guide above from step 4.

Check the availability of a domain name

Refer to this other page which allows you to quickly check if a domain is available for registration or not.

There are at least 3 main indications:

• Available — in this case, it's good, you can reserve it.
• Transferable — you must own it with another provider to transfer it to Infomaniak.
• Unavailable — it will unfortunately not be possible to order it as long as it is not abandoned by its current owner.
   

This guide details the management of the Organization Directory, i.e., a “special” address book present in the Infomaniak Web app Contacts (online service ksuite.infomaniak.com/contacts).

Preamble

• The Organization Directory is "automatically created" by the various users who make up one of the Organizations to which your user is attached.
• This address book is automatically synchronized with all internal users of your Organization.
• It is not possible to export it.
• An administrator of the Organization can make certain entries in the directory private to hide them from users with fewer permissions.

Access the directory

If your login corresponds to and belongs to multiple Organizations, you can access the different directories of your Organizations:

1. Click here  to access the Infomaniak Web app Contacts (online service ksuite.infomaniak.com/contacts).
2. Click on the chevron ‍ to the left of the name of the Organization concerned.
3. Click on Directory of {Organization name}.
4. The Organization's contacts are displayed on the right:
   

Modify the details of a directory contact

You can do many things (copy, export the card, view email exchanges or calendar events, add to favorites, call, etc.) by clicking on the card of a contact in the Organization Directory address book but you will not be able to modify the details on behalf of the person concerned:

To modify the main information, the person concerned (for whom a change must be made) must log in to their profile and modify it (see below):

A. First and last name

To modify the first and last name visible in the directory, the user concerned (here anna.a@infomaniak.ch) must log in to their account and modify their details. Refer to this other guide on this subject.

B. Email address

To modify the email address visible in the directory, the user concerned (here user2@example-domain.ch) must log in to their account and modify their details. Refer to this other guide on this subject.

C. Phone number

To change the phone number visible in the directory, the user in question (here user2@exemple-domaine.ch) must log in to their account and update their contact details. Refer to this other guide on this topic.

Direct link

This guide details the two main types of identifiers. They are distinct, even if the address format can be identical.

Infomaniak Account vs Email Address

Here is a summary of these 2 types of identifiers:

What to do in case of a connection issue?

It is not necessary to contact Infomaniak Support (who does not have any of your passwords)…

• Issue with the Infomaniak account? Reset the account password.
• Issue with an email address? Reset the email password.

Explanations

1. Like many other online services, you registered with Infomaniak using a personal email address.
2. This personal email address serves as your login identifier when you want to access Infomaniak services.
3. This login identifier has its own password (set when creating your Infomaniak user account – your personal email address, see above).

There is no link between…

• … this identifier/password pair described in points 1/2/3 above…
• … and the email addresses you have created or obtained subsequently with Infomaniak.

A link might exist if the address is the same (for example, you signed up with the email address toto@abc.xyz and you also manage this same email address at Infomaniak) but even in this case, the password will very likely be different — once for the login identifier toto@abc.xyz and once for the email address toto@abc.xyz.

Other identifiers?

Acquiring other Infomaniak products involves obtaining other identifiers, such as those required for FTP, MySQL, SSH, WebDAV connections, etc., but these identifiers are entirely independent of the two types described above.

This guide explains how to manually allow or deny participants to a kMeet meeting.

Preamble

• To approve participants, you must have the status of moderator.
• To be a moderator, you must either be the first to connect or be designated later.
• Generally, a person generates a kMeet and will therefore be the moderator throughout the meeting.
• However, if a meeting is created from the Infomaniak calendar, a kMeet link can be added, which will be accessible to all event participants; it is therefore recommended that the event initiator connect a little before the participants to configure their meeting (add a waiting room or a password etc.).

Approve or deny participants

To be a moderator:

1. Start kMeet via kmeet.infomaniak.com or from one of the apps for computers or mobile devices.
2. Click the button to start a new meeting:
   
3. Click the chevron below the meeting name to expand the advanced options.
4. Activate participant control:
   
5. Start the meeting.
6. Share the meeting link or code and, if necessary, the password and/or encryption key with your participants.
7. When your participants try to join the meeting, an audio notification invites you to allow or deny them to join the room:
   
8. You can also set a participant as a new moderator during the meeting, or just below, exclude them from the meeting:
   
9. The moderator can also remove the "waiting room" enabled in point 4 above once the meeting has started:
   1. Click on the icon ○○○ in the toolbar.
   2. Click on Security options:
      
   3. Disable the waiting room to no longer have to manage new arrivals in the meeting:
      

Moderation options

Other moderation options are available:

1. Click on the icon ○○○ in the toolbar.
2. Click on Settings:
   
3. Click on Moderation.
4. The options allow you to manage the expected behavior when new participants connect:
   
   1. all participants start with the microphone muted
   2. all participants start with the camera off
   3. all participants have the same interface display as the moderator (display of such participant in large on the layout, etc.), modifiable at any time by the users but the moderator can update at any time to force compliance
   4. recording will use the same interface display as the moderator (display of such participant in large on the layout, etc.)
   5. reaction emojis do not produce any sound

Thank you for choosing kDrive, the independent and privacy-respecting solution for collaborating, sharing, and accessing your data from all your devices. Your data is encrypted, continuously backed up, and exclusively hosted in Switzerland.

Collaborative cloud storage 100% Swiss Made

• Discover kDrive in video (the interface has evolved since)

Getting Started

• Sync kDrive across different devices
• Manage kDrive Lite Sync option (macOS)
• Manage kDrive Lite Sync option (Windows)
• Install kDrive on Linux
• kDrive folders (personal, shared, common)
• Choose the kDrive folders to sync
• Edit an Office file type on kDrive (Word, Excel, PowerPoint) or plain text
• Working on kDrive: basic operations
• Manage kDrive storage space
• Search for data on kDrive

Share your data

• Manage kDrive drop boxes
• Customize kDrive shares and drops
• Share data from kDrive (web interface)
• Example of internal/external shares
• Share data by email from kDrive (web interface)

Fill your kDrive

• Import external data to kDrive
• Import data to kDrive (iOS) or just the iPhone photos automatically
• Import photos to kDrive (Android)
• Import data to kDrive without the kDrive app
• Import data to kDrive via WebDAV
• Connect to kDrive via WebDAV
• Access kDrive files locally and online
• Scan documents with kDrive (iOS / Android)

With multiple users

• Manage a kDrive user's rights
• Manage folder and subfolder access permissions
• Manage kDrive users
• Manage multiple kDrive (iOS / Android)
• Manage multiple kDrive (macOS / Windows)
• Copy certain data between kDrive you have access to

Go further with kDrive

• Modify an existing kDrive offer
• Manage kDrive categories to classify data
• Sync Joplin notes via WebDAV with kDrive
• Sync Qnap with kDrive
• Sync Synology with kDrive
• Save a kMeet meeting to kDrive
• Export email attachments from Mail
• Export an email to kDrive
• Add an attachment to an event in Calendar

For advanced users

• Move the local kDrive location
• Rename a kDrive
• Display kDrive statistics and activity report

In case of a problem

• Resolve a kDrive blockage (antivirus, firewall, etc.)
• Resolve a kDrive sync conflict
• Resolve a kDrive synchronization issue
• Resolve a kDrive issue on Android device (don't kill my app)
• Resolve a Lite Sync plugin error on macOS
• Clear the browser cache
• Clear the kDrive mobile app cache
• kDrive application version (macOS / Windows / Linux)
• Restore a kDrive file to a previous version
• Restore a deleted kDrive file
• Force kDrive to sync certain special files
• Authorize access to your products / Complete a support request
• Display kDrive debugging information

Learn more about kDrive

• kDrive data security
• kDrive data analysis

A question or feedback?

• Contact Infomaniak support
• Click here to share feedback or a suggestion on an Infomaniak product

This guide explains how to modify access rights to products for a user in your Organization on the Infomaniak Manager.

Preamble

• Since you opened your account with Infomaniak, you are part of at least one Organization.
  • If you were alone and it was not an invitation, an Organization was created in your name and you automatically become the legal representative.
  • Otherwise, you belong to the Organization that invited you (to join its kSuite, to manage a product, etc.).
• It is possible to modify a user's role within your Organization.
• You can then define whether a user…
  • … is part of your Organization and should become:
    • Legal representative
    • Administrator
    • Collaborator (this is the part that is detailed below…)
  • … is external to your Organization (limited rights):
    • External users are not included in the sharing of calendars and address books for the entire Organization.

Who can access what…

Prerequisites

• Switch beforehand to the desired Organization if you do not find the expected list of users.
• Be Administrator or Legal representative within the Organization.
• Have added a user as a collaborator.

The guide below allows you to manage access to products for collaborators and external users. Indeed, a legal representative or an Administrator already has access to all existing products within the Organization and visible on the Infomaniak Manager.

To modify the product access of an Organization user:

1. Click here to access user management on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ located to the right of the user concerned.
3. Click on Modify product access:
   
4. You can grant access to everything with maximum permissions in 1 click.
5. Otherwise, click on the product category to which you want to grant access.
   
6. Select the necessary product(s).
7. If you have selected multiple products, decide whether a future additional product should automatically be visible to the user (and with what type of permissions).
8. Click the Save button:
   
9. Rights are granted immediately.
10. Click the pencil icon ✎ to modify permissions:
    
11. Restart at step 5 if you need to grant access to multiple products.

Service usage / Service management

Be careful, on your product table, it is important to distinguish between product access (type kDrive for example, within the kSuite) and product management access:

It is possible to authorize a user to use kDrive (they will be able to create a PDF for example) without granting them kDrive service management rights (they will not be able to change the offer, invite a new user, terminate, etc.).

Technical rights / Statistical rights

With certain services like kDrive, it is possible to give a collaborator TECHNICAL and/or STATISTICAL rights (adds access to the dashboard, share links, storage statistics, active users, connected devices, activity on kDrive):

Other services like domain names do not have a STATISTICAL section:

Certain specific services like ticketing allow granting even more detailed rights:

Easier access: Work Teams

To facilitate the addition of access rights to a product that is on your Organization, there are Work Teams. These allow you to create groups that are linked to Infomaniak products with the desired rights, very practical for giving a new collaborator in your Organization access to the products they will need in their daily activities.