This guide helps you resolve certain cases where you notice that kDrive data is not synchronized between your devices.

Running the kDrive application in the background

For kDrive synchronization to work when there is an update to your data on the kDrive (new file, edited document, etc.), it is obviously necessary for the kDrive app to be open (and for you to be logged in with the correct user account, etc.).

On Windows: Access the kDrive icon for verification

To check if the kDrive app is running on a Windows computer, you need to locate the kDrive icon, which represents a folder (gray, green, or red) in the notification area.

1. If necessary, open the kDrive software installed on your computer:
   1. Click on the Start menu to open it.
   2. Search for kdrive.
   3. The search result should display the kDrive app (otherwise reinstall the application).
   4. Open the kDrive app by clicking on Open or Run as administrator:
      
2. The app icon should be visible in the notification area of your computer at the bottom right on Windows.
3. If it is not there:
   1. Locate the small arrow (or chevron) that indicates hidden icons:
      
   2. Click on this arrow to expand the notification area.
   3. The hidden icons will then appear, allowing you to view the desired application:
      
   4. You can also check the notification area customization settings in Windows system settings.
4. Click on the icon to access your kDrive synchronization settings and information:
   

On macOS: Access the kDrive icon for verification

If your computer does not display anything new in the folder corresponding to kDrive (no synchronization):

1. Check if you see the app icon in the notification area of your computer (top right on macOS, bottom right on Windows, and a double left-click in the taskbar on Linux).
2. If it is missing but you remember having installed the kDrive application on your computer, it is possible that it is simply not open, so look for it and then launch it:
   
3. Once opened (and having passed the step of reconnecting to the Infomaniak account if necessary), the kDrive icon appears:
   
4. A few seconds later, synchronization occurs in both directions:
   

On Android: kDrive and background operation

When you import large files or multiple files into kDrive, this can take several minutes. To ensure data import, the kDrive mobile app needs to be able to continue this task when you close the application or open another one. The automatic photo backup function in kDrive may also be disrupted if the app cannot run in the background.

Due to the power management policy on some devices of certain manufacturers (especially Chinese ones), applications that are not on their whitelist may be automatically stopped, which prevents certain tasks from functioning properly.

It is possible to work around this problem by following the instructions available in English on the don't kill my app website at dontkillmyapp.com:

• Asus
• Huawei
• Lenovo
• Meizu
• Oneplus
• Oppo
• Samsung
• Vivo
• Xiaomi

Don't see your phone's brand? Then your phone is probably not causing any issues.

Absence of certain folders on the computer

If everything seems to be going well…

• … no synchronization interrupted
• … no error message
• … you have the access rights when you view them in their online version (ksuite.infomaniak.com/kdrive)

but you notice that…

• … folders like the Organization Folders or other directories are not visible on your computer…

then check on the desktop app kDrive installed on your computer the setting that allows you to limit the synchronization of large folders (500 MB by default):

1. Left-click on the desktop app icon in the notification area of your computer (top right on macOS, bottom right on Windows and a double left-click in the taskbar on Linux).
2. Click on the action menu ⋮ on the right of the window that appears.
3. Click on Application Preferences:
   
4. Disable the toggle switch to have no limits on the size of synchronized folders:
   

Then check on the desktop app kDrive installed on your computer which folders you want to synchronize:

1. Left-click on the desktop app icon in the notification area of your computer (top right on macOS, bottom right on Windows and a double left-click in the taskbar on Linux).
2. Click on the action menu ⋮ on the right of the window that appears.
3. Click on kDrive Settings:
   
4. Click on the chevron ‍ to the left of your synchronization name to expand the list of folders.
5. Expand the content of listed folders if necessary and check/uncheck the folders to synchronize with your computer.
6. Click on the blue Validate button:
   

The result will be that your local folder representing kDrive (named kDrive, or kDrive2, or other) on the computer will finally display all desired folders (after the necessary time for synchronization).

Synchronization in progress (0/10) then paused

Check that the Windows Search service is not stopped. Proceed through the Run window (Win + R):

1. Enter services.msc.
2. Click OK:
   
3. Locate Windows Search in the Services window list and enable it if it is not already:
   

Continuous synchronization (files .eml)

A problem related to Windows indexing may occur during the synchronization of kDrive files with the .eml extension (a file type corresponding to email export/save). It is therefore necessary to remove the eml type from the indexing options to resolve this issue:

1. Open the Start menu and search for indexing options.
2. Click on Indexing Options (Control Panel):
   
3. Click on the Advanced button.
4. Uncheck the eml type box:
   ‍
5. Validate and close the windows.

Adobe file synchronization

Adobe applications such as Illustrator, Photoshop, Lightroom, etc., or some architecture/3D applications encounter problems when saving files (error messages in the concerned software, file duplication...) on kDrive. Therefore, it is best to avoid including such files in a synchronization.

Adobe explicitly states that it does not support cloud synchronizations, external drives, and network drives.

Issues related to file names

Structure recommendations

• Use only standard alphanumeric characters.
• Replace trailing spaces with underscores (_) or hyphens (-).
• Limit the total length of the path (folder name + file name) to less than 255 characters.

These characters should be avoided as they are reserved by the Windows file system or cloud storage servers:

• < (less than)
• > (greater than)
• : (colon)
• " (double quotes)
• / (forward slash)
• \ (backslash)
• | (vertical bar)
• ? (question mark)
• * (asterisk)

The location of the space is often more critical than the character itself for synchronization:

• Trailing space in the name: A file named "project .pdf" causes major synchronization errors on Windows.
• Leading space in the name: May make the file invisible or difficult to index.
• Trailing dot in the name: Folders ending with a dot (e.g., "Archives.") are rejected by Windows.
• Unicode spaces (non-breaking): Invisible characters often generated on macOS that appear as spaces but are technically special characters not supported by Windows.

System-reserved file names

The following terms should not be used as file names, as they are reserved for Windows internal communications:

• CON, PRN, AUX, NUL
• COM1, COM2, COM3, COM4, COM5, COM6, COM7, COM8, COM9
• LPT1, LPT2, LPT3, LPT4, LPT5, LPT6, LPT7, LPT8, LPT9

Also refer to this other guide.

This guide explains how to modify the product information of kDrive. Note that there may be a delay before the applications (desktop, mobile...) are synchronized with the new information.

Rename a kDrive...

...from the Infomaniak Manager

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ located to the right of the item concerned.
3. Click on Rename the product.
   
4. Rename your kDrive.
5. Click on the Save button.

...from the unified app settings

1. Click here to access the Infomaniak Web app kDrive (online service ksuite.infomaniak.com/kdrive).
2. Click on the Settings icon ‍ at the top right of the interface.
3. Check or select the kDrive concerned in the dropdown menu of the left sidebar.
4. Click on General.
5. Click on the pencil icon ✎ to edit the name of the kDrive as you wish:
   

This guide explains how to save email attachments from the Infomaniak Web Mail app (online service ksuite.infomaniak.com/mail).

Preamble

• You can thus save all files attached to a message in one click, in a .zip archive on your computer, or in your kDrive etc.
• Other guides detail how to:
  • export all emails from an email address
  • export an email to kDrive
  • share a specific email

Save the attachment from the Web Mail app

To export files received by email:

1. Click here to access the Infomaniak Web Mail app (online service ksuite.infomaniak.com/mail).
2. Go to the email message containing the attachments you want to save.
3. Click on the paperclip icon to access the save and preview options for the content:
   
4. … or directly above the attached files to start the download or save to kDrive:
   
   • Download all allows you to create a zip format archive to download to your device.
   • Save all in kDrive allows you to choose the kDrive (from those you are attached to by your Organization) and the desired location on it to save the files:
     

This guide concerns the search for information within the data stored on kDrive Infomaniak among the files and folders accessible to the connected user.

✘ UNAVAILABLE with
kSuite Free / kSuite Standard
my kSuite / my kSuite+ (ik.me, etik.com, ikmail.com)
kDrive Solo / kDrive Team

Enable search in hosted content

To enable this intelligent content search feature within PDF files or spreadsheet/text documents:

1. Click here to access the kDrive Infomaniak Web app (online service ksuite.infomaniak.com/kdrive).
2. Click on the Settings icon at the top right.
3. Check or select the relevant kDrive in the dropdown menu of the left sidebar.
4. Click on General in the left sidebar.
5. Click on Intelligent Features:
   
6. Click the button to accept the automatic analysis of files.
7. Click the toggle switch to enable content search:
   

Search for an item…

… on the kDrive Web app (online service ksuite.infomaniak.com/kdrive)

The search bar is always at the top of the screen. The keyboard shortcut CMD-F or CTRL-F allows you to place the focus in the field to enter the text to find more quickly. The results are displayed as you search. Example of a simple search:

You can also search for files by their type:

Click on the advanced search icon at the bottom of the search bar dropdown menu to filter by the following criteria:

• location
• document type
• modification date
• created by {kDrive user}
• text visible in the file or folder name
• text in the file content itself
• category

Once you have set your search criteria for the keyword to find, start the search using the Search button.

… on the kDrive mobile app (application for iOS / Android smartphone or tablet)

Search is accessible via the magnifying glass visible at the top right of the screen:

The search works the same way as on the Web app and the results are displayed below:

This guide helps you get started with kSuite by integrating an existing kDrive in your Organization.

Preamble

• The kDrive will be an integral part of the new kSuite.
• The minimum number of users in the chosen kSuite offer will be based on the number of users in the existing kDrive offer.
• kDrive users will become kSuite users.
• To help you identify the kSuite offer best suited to your needs, refer to this other guide.

Upgrade my kDrive to kSuite

Prerequisites

• Do not yet have a kSuite in the Organization.
• Have a paid kDrive offer and outside the trial period.
• Be the Legal Representative or Administrator of the Organization.

Create a new kSuite from your existing kDrive:

1. Click here to access the Infomaniak kDrive Web app (online service ksuite.infomaniak.com/kdrive).
2. Click on Manage.
3. Click on Upgrade the offer.
   

You can also do this from an information banner visible on the homepage of your Manager interface:

This guide explains how to add, block, replace, or delete a user from a kDrive. To learn more about managing user rights, refer to this other guide.

Prerequisites

• The user must create (or have) an Infomaniak account to accept the invitation and join the kDrive.
• Have a kDrive plan with a sufficient number of available user slots (need help?).

Add a user

To do this:

1. Click here to access the Infomaniak kDrive Web app (online service ksuite.infomaniak.com/kdrive).
2. Check or select the relevant kDrive in the dropdown menu on the left sidebar.
3. Click on the action menu ⋮ located to the right of the relevant item.
4. Click on Invite a new user:
   

5. If necessary, click again on the button to invite a new user and then click on:

   1. Add a user to the Drive to select a user already present in your Organization,
   2. Add a user to my Organization to invite an external user.

   
   With my kSuite it's essentially the same:

   1. Create a (new) my kSuite user,
   2. Invite an existing user to my kSuite.
       
6. Press the button to continue.
7. Depending on your choice, enter the details or simply the email address of the user to be invited and specify their rights.
8. Click on Invite.

The user will then receive an email allowing them to accept the invitation (valid for 1 month). They will be indicated as an invited user pending in the kDrive user management.

Block a user

This feature allows you to prevent a user from accessing files from the kDrive web interface and from the application on a device:

1. Click here to access the Infomaniak kDrive Web app (online service ksuite.infomaniak.com/kdrive).
2. Check or select the relevant kDrive in the dropdown menu on the left sidebar.
3. Click on the action menu ⋮ located to the right of the relevant item.
4. Click on Manage users:
   
5. Click on the action menu ⋮ to the right of the user concerned in the table that appears.
6. Click on Block the user and confirm the action:
   

To unblock a user, simply follow the same procedure.

How to delete a user

If a user leaves your company or your team, several options are available to you as an administrator. You can choose to…

• … block the user for a certain period (see above).
• … completely delete the user and their files.
• … delete the user and keep their files for 6 months.
• … delete the user and transfer their files to another user.

To delete a user:

1. Click here to access the Infomaniak kDrive Web app (online service ksuite.infomaniak.com/kdrive).
2. Check or select the relevant kDrive in the dropdown menu on the left sidebar.
3. Click on the action menu ⋮ located to the right of the item concerned.
4. Click on Manage users:
   
5. Click on the action menu ⋮ to the right of the user concerned in the table that appears.
6. Click on Remove the user.
7. Choose whether or not to keep the user's data:
   • Keep the user's files for 6 months or transfer them to another user.
   • Delete the user's files immediately and permanently.
8. Click on Delete access rights.

Delete an external user from kDrive

External users are those to whom you have only shared one or more files/folders without giving them access to the full kDrive:

To remove an external user:

1. Click here to access the Infomaniak kDrive Web app (online service ksuite.infomaniak.com/kdrive).
2. Check or select the relevant kDrive in the dropdown menu on the left sidebar.
3. Click on the action menu ⋮ located to the right of the item concerned.
4. Click on Manage users.
5. Click on the action menu ⋮ to the right of the external user concerned in the table that appears.
6. Click on Remove access to kDrive:
   
    

You can also go to the location of the shared file and click on the sharing column to remove access for the user concerned:

You can:

• Stop sharing the file with them (they will still see other files if you have shared others)
• Remove their access to all files you have shared with them from this kDrive

Note that the external user can also, from their limited kDrive, remove themselves by cutting access to the shared file if they no longer wish to access this file:

They will no longer appear in the external users.

Replace the kDrive Solo user

In the case where a kDrive Solo administrator wishes to withdraw (only this type of account can do so) and assign the rights of use of the kDrive to a third-party user (already among the users of the Organization on which the kDrive in question is located):

1. Click here to access the Infomaniak kDrive Web app (online service ksuite.infomaniak.com/kdrive).
2. Check or select the kDrive Solo concerned in the dropdown menu of the left sidebar.
3. Click on the action menu ⋮ located to the right of the item concerned.
4. Click on Dashboard.
5. Click on Manage users:
   
6. Click on the action menu ⋮ located to the right of the current user.
7. Click on Replace user:
   
8. Indicate the user (among those already attached to the Organization) who will be the main user of the kDrive Solo in place of the current administrator.
9. Choose whether the existing data on kDrive should be retained and transferred to the user, or if it should be deleted entirely and permanently.
10. Click on the Replace button:
    

Video: what does a user added have access to?

Imagine a kDrive Pro within a kSuite, with 1 out of 3 users, data in the shared folder “Organization Folders” and in the personal folder “My Folder”.

If a new user without an Infomaniak account is invited to kSuite as a collaborator, what will they be able to access by default on the Manager and on kDrive?

1. The new user is invited to the Organization as a collaborator, therefore by default they will have no management rights on the Manager's products:

2. The guest runs the link in a browser and creates their Infomaniak account:

   and at the end of their registration, they access the Manager which is, as expected, completely empty in terms of product management…

3. However, they have indeed been invited to use the Web app kDrive (online service kdrive.infomaniak.com), accessible via the icon at the top right, under Applications:

   and they can access the Organization's Folders, already filled by other users!

This guide explains how user permissions work on kDrive and how you can modify these access permissions.

How kDrive user permissions work

You can add a new user to kDrive (kDrive Pro, for example, therefore outside kSuite), and define 2 levels of permissions, via folder sharing…

… or via kDrive user management:

In both cases, 2 levels of permissions are offered:

1. Administrator gives users the same rights as the kDrive owner:
   • Sharing, statistics, activity reports, restoring and deleting folders, importing external data, etc. and accessing files and folders…
2. User allows access to folders located at the root of the kDrive as well as managing and freely sharing their content:
   • Access to shared files and folders, personal directory and file creation/sharing…
   • However, users will not be able to access the administrative management of the product (manage users, view statistics, create or delete folders at the root of the kDrive, import data from an external service, etc.)…

In all cases:

• The content of the Organization Folders directory is common and visible to other kDrive users, but sharing can be restricted.
• Contents shared by other users from their private part of the kDrive are not listed in the Shares menu of other users.
• Any folder or file can be shared with other kDrive users and your chosen contacts.

Modify kDrive user permissions

To access kDrive and manage user rights:

1. Click here to access the Infomaniak kDrive Web app (online service ksuite.infomaniak.com/kdrive).
2. Check or select the relevant kDrive in the dropdown menu of the left sidebar.
3. Click on the action menu ⋮ located to the right of the relevant item.
4. Click on Manage users:
   
5. Manage the rights of the desired user, choose the desired access level:
   
    

In case of a problem

If a modification is not possible:

… then you need to act on the user's rights at the Organization level itself:

… and reduce their role as administrator by giving them a role as user:

Thus, the modification proposed in point 5 above will now be accessible:

Other actions on the user

If necessary, open the action menu ⋮ of the desired user for advanced actions:

You can manage the user, view their activity, block their access, and completely remove them from kDrive.

If necessary, also manage the permissions related to actions on categories:

Rights in the Organization / Rights on kDrive

As seen above, do not confuse or mix:

• the rights granted for managing the kDrive service on the Manager,
• and the rights granted to the user within kDrive.

Indeed, a user may have restricted or no rights on the kDrive product in the Manager (they will therefore not be able to manage the kDrive product themselves or have technical details - see below) but may have been defined as administrator in kDrive and thus have access to all stored data.

Rights in the Organization: product management

In this example, you can manage the kDrive management rights of the user ralph from the product accesses:

If necessary, specify which kDrive is concerned and especially which permissions (technical / statistics) they should have:

With only Technical rights, they will not see the Statistics element in the sidebar:

If, conversely, only the Statistics box is activated, then they will not access the dashboard:

And if the administrator deactivates both Technical and Statistics boxes, only storage information is accessible from the sidebar:

User rights on kDrive

Even with both boxes (Technical and Statistics) activated, a user who only has User rights at the level of kDrive user management will not be able to, among other things, create a new folder at the root of the Organization Folders:

The user will need an Administrator role (see point 5 above) to access this window for creating a new Organization Folder at the root:

Thank you for choosing kDrive, the independent and privacy-respecting solution for collaborating, sharing, and accessing your data from all your devices. Your data is encrypted, continuously backed up, and exclusively hosted in Switzerland.

Collaborative cloud storage 100% Swiss Made

• Discover kDrive in video (the interface has evolved since)

Getting Started

• Sync kDrive across different devices
• Manage kDrive Lite Sync option (macOS)
• Manage kDrive Lite Sync option (Windows)
• Install kDrive on Linux
• kDrive folders (personal, shared, common)
• Choose the kDrive folders to sync
• Edit an Office file type on kDrive (Word, Excel, PowerPoint) or plain text
• Working on kDrive: basic operations
• Manage kDrive storage space
• Search for data on kDrive

Share your data

• Manage kDrive drop boxes
• Customize kDrive shares and drops
• Share data from kDrive (web interface)
• Example of internal/external shares
• Share data by email from kDrive (web interface)

Fill your kDrive

• Import external data to kDrive
• Import data to kDrive (iOS) or just the iPhone photos automatically
• Import photos to kDrive (Android)
• Import data to kDrive without the kDrive app
• Import data to kDrive via WebDAV
• Connect to kDrive via WebDAV
• Access kDrive files locally and online
• Scan documents with kDrive (iOS / Android)

With multiple users

• Manage a kDrive user's rights
• Manage folder and subfolder access permissions
• Manage kDrive users
• Manage multiple kDrive (iOS / Android)
• Manage multiple kDrive (macOS / Windows)
• Copy certain data between kDrive you have access to

Go further with kDrive

• Modify an existing kDrive offer
• Manage kDrive categories to classify data
• Sync Joplin notes via WebDAV with kDrive
• Sync Qnap with kDrive
• Sync Synology with kDrive
• Save a kMeet meeting to kDrive
• Export email attachments from Mail
• Export an email to kDrive
• Add an attachment to an event in Calendar

For advanced users

• Move the local kDrive location
• Rename a kDrive
• Display kDrive statistics and activity report

In case of a problem

• Resolve a kDrive blockage (antivirus, firewall, etc.)
• Resolve a kDrive sync conflict
• Resolve a kDrive synchronization issue
• Resolve a kDrive issue on Android device (don't kill my app)
• Resolve a Lite Sync plugin error on macOS
• Clear the browser cache
• Clear the kDrive mobile app cache
• kDrive application version (macOS / Windows / Linux)
• Restore a kDrive file to a previous version
• Restore a deleted kDrive file
• Force kDrive to sync certain special files
• Authorize access to your products / Complete a support request
• Display kDrive debugging information

Learn more about kDrive

• kDrive data security
• kDrive data analysis

A question or feedback?

• Contact Infomaniak support
• Click here to share feedback or a suggestion on an Infomaniak product

This guide explains how to install and use the kDrive app to synchronize files stored in kDrive and access them easily on all your macOS, Windows, Linux, iOS, and Android devices.

Preamble

• For any changes made to your files & folders on your workstation (Finder / Explorer) to be automatically synchronized…
  • on the kDrive Web app Infomaniak (online service ksuite.infomaniak.com/kdrive),
  • on the kDrive mobile app (app for iOS / Android smartphone or tablet),
  • this for all collaborators who access the data,
  • and this in all directions,
• … you need to install the kDrive desktop app (desktop application on macOS / Windows / Linux).
• You have the option to customize the kDrive folders that need to be synchronized on your computer.
• You can also automatically back up photos from your mobile:
  • Refer to this other guide for iOS and for Android.
  • Note that there is no automatic synchronization between the rest of the content of your mobile device and kDrive; this functionality is identical to competing apps that do not offer it either, as the restrictions of mobile operating systems are too significant to allow it (alternative solutions generally paid for exist via third-party apps using the WebDAV protocol).

Download the kDrive desktop app

Open the kDrive download page to download kDrive (other versions and apps can be downloaded from the unified kSuite settings, including an iOS version optimized for iPad, adapted to the screens of these tablets.

OS	Minimum required and supported version
	Windows 10 (v10 1709 to benefit from Lite Sync)
	macOS 10.15, ARM OK
	Ubuntu 22.04 LTS, ARM OK Neither Lite Sync nor right-click context menu on Linux Desktop environments: GNOME or KDE
	iOS 16.4
	Android 8.1

Install the kDrive app

To do this:

1. Open the downloaded application to start the installation on your device.
2. At the end of the installation, the application should open and a form will ask you to log in to your Infomaniak account (need help?):
   
3. Then choose from the list the kDrive you want to synchronize (if your account allows access to multiple kDrives — you can link others later if necessary):
   
4. Enable or disable the Lite Sync option (feature of the Windows and macOS app that saves space by virtually storing your kDrive files on your computer, only downloading them when necessary):
   
5. A kDrive folder is created on your hard drive at the indicated location (a location that is recommended not to be modified, but if necessary you can do so by clicking on the pencil icon ✎):
   
   • It will contain the files that may already exist on your kDrive (some folders may be ignored - read below) and will send to the kDrive server all the files you place there in the future.
6. During installation, pay attention to the permissions that may be requested (especially on macOS) and that must be granted for the proper functioning of the application:
   
   1. You need to enable this on macOS:
      
   2. but also this:
      
7. Once the installation is complete, you can choose to open the location of the kDrive files on your hard drive:
   
8. On a macOS device, for example, it looks like this:
   
9. And you can compare the data present on your hard drive with the data from the kDrive Web app Infomaniak (online service ksuite.infomaniak.com/kdrive):
   1. Click on the action menu ⋮ to the right of the kDrive window.
   2. Click to open the web version:
      
10. The data appears, you can compare it with point 8 above:
    

Synchronize files with kDrive

Once the application is installed and the connection to your account is established, you have the kDrive application on your device:

• On a computer, the app icon appears in the notification area of your computer (top right on macOS, bottom right on Windows and a double left click in the taskbar on Linux).
• Take the opportunity to browse the application preferences and the Drive preferences, from the action menu ⋮ to the right of the kDrive window.
  

Check out the other guides to continue exploring the kDrive application.

This guide explains how to manually upload data (upload files, folders, etc.) from your computer to your kDrive without installing the Infomaniak kDrive app (app for smartphone or tablet iOS / Android or desktop app on macOS / Windows / Linux).

Import to kDrive from the browser

To access kDrive:

1. Click here to access the Infomaniak kDrive Web app (online service ksuite.infomaniak.com/kdrive).
2. Check or select the relevant kDrive in the dropdown menu of the left sidebar.

Then as desired:

Drag & Drop

• Drag and drop the items to be sent to kDrive, from a window of your computer, to the window of your browser where the kDrive site is open:
  
  

New button

• Use the ‍ New button at the top left of your kDrive interface, then choose the desired import (either file or folder):
  
  
   
• The operating system (macOS for example) may ask for confirmation when uploading a folder.

Right-click

• Right-click where to import new content, then choose the desired import (either file or folder):
  
  
   
• The operating system (macOS for example) may ask for confirmation when uploading a folder.

Import external data

• Import specific content using the Import external data menu:
  
  
   
• Refer to this other guide if you are looking for information about importing data from the outside.

File types

You can send any type of file, such as .pdf, .txt or other extensions, including in the field of 3D.

kDrive also allows you to open and convert iWork files designed from a Mac to edit them from any device. These files from the Apple Suite still have a few peculiarities with their extensions; example with the Numbers application:

• The .numbers can be files or folders depending on the registration chosen (and the behavior during upload is not the same when it is a folder).
• If there is already a file for example calcul.numbers on kDrive and if it is saved as a “package” on the desktop, then at the time of upload the file will be considered as a folder and kDrive will try to upload files inside it, which is not possible so the upload will not be authorized.
  • To solve the problem, simply change the save format in the Apple Numbers application on macOS to “Single File”:
    

This guide details how to share files and folders in kDrive with whoever you want, without installing the desktop app kDrive (desktop application on macOS / Windows / Linux), and even if the recipient does not have an Infomaniak account or is not yet using kDrive.

Preamble

• The Web app kDrive allows you to share content in several ways, notably by a right-click on the elements or as an email attachment to quickly propose reading or modifying a file.
• A drop box can also be shared.
• The appearance of the sharing windows can be customized.
• To quickly access the different functionalities/operations, right-click on your files.

⚠ Number of authorized external sharing links:

⚠ Number of possible clicks per hour on a public link:

The activity limits above (e.g., 150/h) are global to all your sharing links and count a maximum of one action per user (IP) per minute, regardless of the number of files viewed or downloaded during this time. You can track this usage in your activity statistics:

To optimize this quota, it is recommended that recipients download complete folders at once rather than individual files.

Other types of limits are detailed in this other guide.

Share a file/folder on kDrive

For users to be able to view, modify, download your content, you need to specify who to share a file/folder on kDrive with:

1. Click here to access the Infomaniak kDrive Web app (online service ksuite.infomaniak.com/kdrive).
2. Right-click on the file/folder in question.
3. Click on Share... at the top of the dropdown menu:
   
   

From there, you can…

• … either activate a public share link with various options available:
  • permission to modify the document if it is part of the collaborative formats
  • expiration date
  • password
  • download permission
  • permission to access so that the user with access to the share link can request full access - see the dedicated chapter below

so that anyone with the link displayed in this modal can access the shared file:

Warning: simply deactivating/reactivating the public share link changes the URL and makes the previous one invalid!
 

• … or enter a kDrive user, a contact from your address book, the email address of a new contact (or a work team if sharing is done within the “common folders”):
  

A wizard allows you to define the rights of each person you add: “viewing” / “modification” / “management” (see this other guide if you are looking for information about file, folder, and subfolder access permissions on kDrive):

• The person whose email address you specify will receive an email with the necessary information to access your shared content.
• If they do not have an Infomaniak account, they can create one for free to access, modify, and synchronize the shared items.
• In the meantime, you will see the pending invitation and can revoke it at any time from the same place.
• The private link appears every time you go to the share sidebar menu, which allows you to easily copy and resend the link to authorized users.

Click on the close cross at the top right of the modal if you are finished.

Create an editable public share link

When you activate a share link on a Word, Excel, or PowerPoint file, you can allow online editing of the latter:

All people with access to this share link will then be able to immediately modify the file without having an Infomaniak account (just test the obtained URL in a private navigation to verify the result).

You can also get a precise sharing link from the document.

Request access from the shared file page

The user sharing a folder can activate a button in the advanced sharing settings:

This “Add files” button will be displayed on the sharing page (A) so that the user accessing the sharing link can request to become an external user (if they have an Infomaniak account or create one (B):

The request will then be sent by email to the user who initiated the sharing and they can decide whether to accept it or not.

Shared folders

Refer to this other guide to understand the differences between the different sections of kDrive.

These shared folders are available with certain paid offers and allow you to share your data with all kDrive users. Any new folder created inside with a choice of maximum sharing will be indicated as such on the right in the folder list.

But a folder can also be created with restricted sharing (this is offered when creating a new folder or when you return to the sharing of said folder) and in this case only authorized persons can see the content directly; the users who have access are visible on the right in the folder list:

Other users with access to shared folders can also access a subfolder by force either by clicking on it and accepting the warning message, or via the action menu on the right of the directory by choosing “Force access”; this will notify other users by email of the access taken:

Refer to this other guide if you are looking for information on shared folders and shared folders.

This guide explains how to manage the behavior of deleted files and the trash can of kDrive.

Preamble

• When a file is deleted from one of the tools synchronized with kDrive, the kDrive web app (online service ksuite.infomaniak.com/kdrive) moves the file to its trash can.
• If this kDrive trash can is emptied, it is impossible to recover its contents.
• If the operating system's trash can on the computer where kDrive is installed is emptied, this does not empty the trash can of the kDrive web app.
• The file remains for a minimum of 30 days after it arrives in the kDrive trash can, but some offers may define a retention period of up to 365 days:

⚠ Max. duration that can be chosen for the retention of files in the kDrive trash can:

Delete a file…

… on the kDrive web app

To delete a file and follow its path to the trash can:

1. Click here to access the kDrive web app (online service ksuite.infomaniak.com/kdrive).
2. Select the file(s) concerned.
3. Click on the trash can icon in the top bar:
   
4. Confirm the deletion:
   
5. A confirmation message appears at the bottom of the screen, allowing you to potentially cancel the deletion.
6. Click on the Trash menu:
   
7. Recently deleted items are displayed here:
   

Deletion is synchronized with the different solutions connected to the same kDrive, for example the mobile app kDrive (app for iOS / Android smartphone or tablet):

1. The Trash menu is located under the Folders icon at the bottom.
2. You can empty the trash from this page, but take note of the information further down in this guide:
   

Deletion is also synchronized (if this option is not deactivated — read further down in this guide) with the desktop app kDrive (desktop application on macOS / Windows / Linux) which will order to send to the computer's trash all data deleted from the Web app (and vice versa):

1. Open the computer's trash.
2. The deleted data is in the trash, and no longer in the main kDrive directory:
   

Manually empty the trash…

… on the kDrive web app

To manually empty the kDrive trash (not recommended as it is better to wait for the scheduled time until automatic deletion):

1. Click here to access the kDrive web app (online service ksuite.infomaniak.com/kdrive).
2. Click on the Trash menu in the left sidebar.
3. Click on Empty trash:
   
4. Confirm the operation:
   
5. The data is permanently deleted, on the Web app kDrive only; the files remain in the computer's trash.

… on the synchronized computer

1. If the computer's trash is emptied (the Empty button in the example below)…
2. and the deletion confirmed…
   
3. … the trash of the Web app kDrive is not affected and the deleted files will still be there, as long as this kDrive trash is not emptied, manually or automatically after the delay.

Manage the kDrive trash retention period

To access the trash files:

1. Click here to access the kDrive web app (online service ksuite.infomaniak.com/kdrive).
2. Click on the Settings icon in the top right corner.
3. Check or select the relevant kDrive in the dropdown menu of the left sidebar.
4. Click on Trash Settings.
5. Choose the desired duration from the drop-down menu (between 1 month and 1 year depending on your offer — see at the top of this guide).
6. Review the information about the potential permanent deletion of files moved to the trash before the new deadline you wish to apply, and confirm your choice.
7. Click the button to Confirm:
   

Disable the deletion order on the desktop app

To choose whether deleting a file on the Web app or mobile app should move the synchronized file with the desktop app to the computer's trash:

1. Left-click on the desktop app icon in your computer's notification area (top right on macOS, bottom right on Windows, and double left-click in the taskbar on Linux).
2. Click on the action menu ⋮ on the right of the window that appears.
3. Click on Application Preferences:
   
4. Enable or disable the toggle switch to decide whether or not to send the synchronized version to the computer's trash:
   

Resolve a trash issue on the computer

In rare cases, it may happen that despite a setting to move files to the trash (point 4 above), the desktop app permanently deletes the file from the computer that was erased from:

• … the Web app (online service ksuite.infomaniak.com/kdrive)…
• … the mobile app (application for iOS/Android smartphone or tablet)…
• … another synchronized computer…

instead of placing it in the trash, because:

• Insufficient space: the trash has reached its maximum configured size.
• Trash absence: on some file systems, such as network or removable drives (USB key, for example), there may be no trash.

This list is not exhaustive but it covers the majority of cases that will not be reported to the user. Other issues, such as those related to the use of read-only mounted disks, will be taken into account and reported to the user.

In case of doubt, also make sure that your computer does not instantly delete overly large items when they are placed in the trash, due to the Windows Recycle Bin size for example:

Restore a file from the trash…

To restore a file to its original location when the trash has not yet been emptied on the kDrive web app:

1. Click here to access the kDrive web app (online service ksuite.infomaniak.com/kdrive).
2. Click on Trash in the left sidebar.
3. Select the items to restore.
4. Click on Restore:
   

To revert an entire kDrive to its state before files were moved or reorganized, refer to this other guide.

To restore a previous version of an existing file, refer to this other guide.

This guide explains how to use the file history or versioning on kDrive.

Preamble

• This feature is very useful for recovering information that has been deleted or modified by a third party within a collaborative file.
• Infomaniak keeps in the version history a backup of all changes made to files on kDrive.
• You can choose to keep certain versions indefinitely.

⚠  Number of versions / Number of days  :

Manage previous file versions

To access kDrive:

1. Click here to access the kDrive Infomaniak Web app (online service ksuite.infomaniak.com/kdrive).
2. Select the file to edit (or right-click on the file and in this case go to step 4).
3. Click on the action menu ⋮ in the toolbar.
4. Click on Version history:
   

The different versions of the file are listed in reverse chronological order.

You can delete all versions of this file using the button:

Otherwise, a menu on the right of each version allows you to:

• ... download the file in its state at the date/time of the selected version,
• ... keep it indefinitely: the version will be kept after the standard retention period,
• ... create a new file on kDrive from this version,
• ... delete the version: allows you to erase this version only.

You can also access all versions of all your files:

1. Click here to access the kDrive Infomaniak Web app (online service ksuite.infomaniak.com/kdrive).
2. Click on kDrive Management in the left sidebar.
3. Click on Manage storage space
4. Click to select File versions:
   

This guide explains how to create a (or multiple, depending on the kDrive offer you have) drop box with kDrive to invite contacts to deposit content (files or folders) there. The content uploaded by your contacts is thus directly sent and sorted to the right place on your kDrive.

Create a drop box

To access kDrive and create a drop box:

1. Click here to access the Infomaniak kDrive Web app (online service ksuite.infomaniak.com/kdrive).
2. Navigate through the kDrive directory that appears in the left sidebar and go to the folder that will host the data collected in the drop box:
   1. Stay in the personal folder (My Folder) if the data is private and specific to your user.
   2. Go to the shared folder (Organization Folders) if you want other users of your kDrive to be able to directly view the data from the drop box.
3. Click the blue New button when you are in the directory of your choice (the one that will host the data collected using the drop box).
4. Click on Drop box: 
   
5. Enter the name of the drop box.
6. The full path (internal to your kDrive) to the location of this drop box is specified for your information.
7. Depending on the kDrive offer and the choice in point 2 above, you can still decide whether, despite a location in an Organization Folder (shared folder), you want to restrict access to your user only.
8. Click the blue Create button: 
   
9. Share the link to the drop box or click on Send by email to share it with your contacts.
10. Advanced options allow you to receive an email notification when a file is deposited, protect the folder with a password, add an expiration date, and limit the storage space of the drop box: 
    
    • You can also customize the appearance.

⚠ Number of authorized drop boxes:

The file size limits are those of kDrive.

Disable or modify a drop box

To access the drop boxes:

1. Click here to access the Infomaniak kDrive Web app (online service ksuite.infomaniak.com/kdrive).
2. Click on Shares in the left sidebar.
3. Click on Drop boxes.
4. Right-click or click on the action menu ⋮ to the right of the object concerned in the table that appears.
5. Click on Disable to cancel the share link without deleting the already shared data (the box will become a simple folder).
   or on Settings higher up in the dropdown menu to modify the advanced options (point 10 above):
   

This guide explains how to see how the storage space of your kDrive is used and how to increase its capacity if needed.

Preamble

• The maximum number of files per kDrive is not a fixed limit, but if it is exceeded, the stability of the storage system and the kDrive application cannot be guaranteed by Infomaniak.
• Only the particular conditions Backup and storage that you can find on your Manager are binding.
• Refer to this other guide for details specific to drop boxes.

Current limits

Other types of limits are detailed in this other guide.

⚠ Max. number of files / subfolders:

⚠ Bandwidth (in GB) allowed per day and per user (these limits, provided for informational and preventive purposes, may apply if excessive use degrades the service, in order to guarantee its stability and availability for all users):

⚠ Max. number of daily downloads of a file per user:

⚠ Max. size of a file (in GB) sent via:

View kDrive storage space

To access kDrive:

1. Click here to access the Infomaniak kDrive web app (online service ksuite.infomaniak.com/kdrive).
2. Click on the chevron to expand the kDrive Management section in the left sidebar.
3. Click on Storage Space in the left sidebar:
   
4. Select large files (or file versions that are also counted in the storage space) using the dropdown menu:
    
5. Click on the action menu ⋮ located above your selection to perform an action (e.g., deletion):
   

Increase kDrive Storage Space

Prerequisites

• Have sufficient permissions within the Organization.

To modify kDrive storage space:

1. Click here to access the Infomaniak kDrive web app (online service ksuite.infomaniak.com/kdrive).
2. Click on Dashboard in the left sidebar under kDrive Management.
3. Click on Manage.
4. Click on Change Offer:
   
   • You will be offered the choice to change the offer or modify the maximum storage space of your kDrive.
   • Once the offer is modified, click on Next and proceed with the payment.

Get information about a folder and its contents

Simply right-click on any folder in the kDrive web app to get the size and content information:

This guide explains how to create, save, and edit a plain text file with no particular formatting (notepad, raw code) on the Web app kDrive (online service ksuite.infomaniak.com/kdrive) using the native editor.

Create a plain text file

To create a file in .txt format:

1. Click here to access the Web app kDrive (online service ksuite.infomaniak.com/kdrive).
2. Open the folder where you want to create a .txt document if necessary.
3. Click the New button at the top left.
4. Choose the type Text to create a blank document:
   
5. Enter a file name:
   
6. The blank file opens automatically and you can enter raw text:
   
   • There is no possibility to format it, edit the text style, alignment, etc. (prefer Office-type files for this).
   • If you paste rich content on the page, it will be converted to unformatted raw text.
   • A page outline appears on the right to facilitate quick navigation in long documents.
7. Saving is automatic but save your changes manually at the top right if necessary.

Find / Replace function

To search and replace all instances of a text in a few clicks, once the document is created:

1. Select the term to replace throughout the text.
2. Right-click on the selection and choose the menu item “Edit all instances”:
   
3. Enter the text that should replace the selection; the text replaces all identical instances:
   
4. Saving is automatic but save your changes manually at the top right if necessary.

This guide explains how to automatically transfer photos from your mobile device (iOS) to kDrive Infomaniak.

Preamble

• Once this feature is enabled, photos from the mobile device will be saved in the kDrive folder of your choice.
• Foreground mode:
  • The synchronization works optimally when the kDrive app is active and in the foreground.
• Background mode
  • iOS limits the operation of closed applications.
  • kDrive will, however, be able to send files in short sessions (every 15 minutes or so) or during the night if the device is charging and connected to Wi-Fi.
• File naming: automatic backup may rename your files to avoid collision errors or duplicates (see below).

Enable sending to kDrive on iOS (iPhone, iPad)

Prerequisites

• Have a kDrive or kSuite offer.
• Install the mobile app kDrive.

To configure automatic backup:

1. Open the mobile app kDrive.
2. Tap on your initials or avatar (bottom right).
3. Go to Settings:
   
4. Select Photo backup:
   
5. Enable Automatic backup.
6. Authorize access to your photos according to the options proposed by iOS.
7. Choose the destination kDrive and the target folder.
8. Adjust your preferences (videos, screenshots, deletion after sending, etc.) then tap Save.

Keep the original name of the photos

By default, automatic backup renames your files (e.g. 20260101_101000_1234.jpg) to avoid collision errors or duplicates.

If you want your photos to keep their original name (e.g. IMG_3006.jpg) instead of being renamed by date, you must use the iOS sharing function instead of automatic backup:

• Open the iOS Photos app.
• Select the desired photo(s).
• Tap the Share icon (square with an upward arrow).
• Select kDrive from the list of apps.
• Choose the location and send.

This guide explains how to scan or digitize documents (multi-page) with the mobile app kDrive (application for iOS / Android smartphone or tablet).

Prerequisites

• Have a kDrive or kSuite offer.
• Install the mobile app kDrive (application for iOS / Android smartphone or tablet).

Scan documents

To quickly digitize paper documents and store them on your kDrive:

1. Launch the mobile app kDrive on your iOS or Android device.
2. Press the icon ‍ at the bottom:
   
3. Press Scan a document:
   
4. If necessary, authorize the accesses requested by the app:
   
5. Document search and detection is performed automatically as soon as the image is stable:
   
6. You can switch to Manual mode at the top right and trigger the photo yourself when you are ready:
   
7. If necessary, crop the document after manually taking the photo:
   
8. Press KEEP at the top right.
9. Press the thumbnail at the bottom left to access advanced editing (rotation, black and white...) or to delete a specific page.
10. Press Finish at the top left.
11. Repeat the steps to scan other pages or press Save at the bottom right:
    
12. If your scan contains multiple pages, it will be grouped into a PDF to be saved in the location of your choice on the kDrive. If there is only one image, you can choose to save it in .JPG format:
    
13. The document is sent to the kDrive:
    
14. You will find it on all your connected devices:
    

This guide explains how to connect and manage multiple kDrive on the mobile app kDrive (app for iOS/Android smartphone or tablet). This feature allows you, for example, to access files from a personal kDrive and a professional kDrive.

Prerequisites

• Have a kDrive or kSuite offer.
• Install the mobile app kDrive (app for iOS/Android smartphone or tablet).

Access different kDrives from the mobile app

A user can access multiple kDrives if they already work with multiple kDrives outside the app, if they have been added to other kDrives, etc. They will all be accessible as soon as the user is logged in with the login ID corresponding to these kDrives.

This is the case on the Web app…
… as on the mobile app:

Once you are logged into your Infomaniak account on the mobile app kDrive, the easiest way to access the different kDrives for which your Infomaniak account has access:

1. Click on the home icon to be on the home page,
2. Click on the chevron ‍ to the right of the current kDrive name:
   
3. On the sliding lower panel, click on the name of the desired kDrive:
   
4. You will be switched to the data of the selected kDrive.

Access and manage other kDrive accounts

To log in with a different Infomaniak account and thus access other kDrives:

1. Open the mobile app kDrive.
2. Press the badge with your initials or avatar at the bottom right.
3. Press the icon to the right of the kDrive name (just to check the kDrives you already have access to).
4. Press Switch user:
   
5. Press Add a user:
   
6. Enter your Infomaniak account credentials — refer to this other guide if needed.
7. Choose the kDrive to add.
8. It is now possible to switch from one kDrive to another from the menu User > Switch user, the credentials of the different accounts are preserved.

This guide details the possible solutions when the desktop app icon kDrive (desktop application on macOS / Windows / Linux) turns orange, which means there has been a synchronization conflict.

Preamble

• kDrive does not indicate if a file is open or being modified on another local device (no alert is displayed in this case):
  • It is therefore quite possible to view (read) a file while it is being modified on another device without causing a conflict.
  • The conflict only appears in case of simultaneous modification.

kDrive synchronization conflict cases

When do files conflict ?

• When you modify a file locally while it is also being modified on kDrive Web (the two versions become different).
• When you create or move a file while a similar operation is taking place simultaneously on kDrive Web.
• When you modify a file whose parent folder has been deleted on kDrive Web.
• When a file move cannot be synchronized correctly.

In all these cases

• The kDrive Web version is kept as is.
• Your local version is saved as "[file name]_conflict".
• The conflicting file is not synchronized with kDrive Web.

What to do with these files conflict ?

• Either keep both versions (but only the original file will synchronize).
• Or delete the _conflict file if it is the least recent version.
• Or delete the original version (not _conflict) if it is obsolete, then rename the _conflict to synchronize it.
• Or manually merge the two versions before deleting the _conflict.

During a reinstallation of the kDrive application

These conflicts can also occur if you uninstall and then reinstall the application without deleting the configuration, while changes have been made on kDrive Web. To avoid this, it is recommended to:

• Either do not keep the configuration during uninstallation.
• Or fully synchronize before any uninstallation.
• Refer to the best practices further down in this guide.

Managing synchronization conflicts

When simultaneous modifications are made to the same file (locally and on kDrive Web, or while the application is closed), kDrive automatically manages these conflicts according to specific rules.

For versions of the kDrive app prior to 3.6.11

• In case of simultaneous creation, concurrent modification, or conflicting move, the kDrive Web version is always prioritized. The local version is renamed with “_conflict”.
• For conflicts involving deletion on the kDrive Web side, the local file is usually kept and resynchronized.
• Conflicting moves are canceled and recalculated based on the state of kDrive Web.

Starting from version 3.6.11

For the files placeholder (files dehydrated via Lite Sync):

• They are automatically deleted locally.
• If the file still exists on kDrive Web, it is correctly resynchronized.

For other cases:

• The kDrive Web version remains prioritized in most situations.
• The conflicting local files are renamed with “_conflict”.
• Important exception: when a locally modified file should be deleted according to the state of kDrive Web…
  • … it is moved to a folder named “kDrive Rescue Folder” (instead of being deleted); this protects your local modifications from accidental deletion.

Special cases:

• If a parent folder is deleted, locally modified files are kept.
• Move cycles (mutually moved folders) are resolved in favor of the kDrive Web state.
• Rename conflicts prioritize the kDrive Web version.

How to display conflicts?

To display conflicting files:

1. Perform a left-click on the desktop app icon kDrive in the notification area of your computer (top right on macOS, bottom right on Windows and a double left click in the taskbar on Linux).
2. Click on the information button at the top.
3. Click on the listed event to view its details:
   
4. Conflicts and errors are displayed in 2 distinct tabs allowing you to become aware of unsynchronized data:
   
   
    
5. The first tab allows you to resolve conflicts:
   
6. You will then need to choose how to resolve the conflict by deciding to send the local version
   1. to the server (= synchronize)
   2. or to the computer's recycle bin
      

Avoid synchronization conflicts

Recommendations:

• Do not work on the same file with multiple people (unless you are working online on a Word, Excel, or PowerPoint document).
• Synchronize your modifications offline before modifying the same files online.
• Avoid creating folders that have the same name as folders you do not synchronize on a device.

If necessary, to manually resolve certain synchronization conflicts that have not been resolved automatically:

1. Open both files.
2. Compare the differences.
3. Retrieve the information from the conflict file (the one with the exclamation mark) in the base file.
4. Delete the conflict file that is not synchronized (the one with the exclamation mark and the note conflicted copy):