This guide explains how to connect and manage multiple kDrive on the mobile app kDrive (app for iOS/Android smartphone or tablet). This feature allows you, for example, to access files from a personal kDrive and a professional kDrive.

Prerequisites

• Have a kDrive or kSuite offer.
• Install the mobile app kDrive (app for iOS/Android smartphone or tablet).

Access different kDrives from the mobile app

A user can access multiple kDrives if they already work with multiple kDrives outside the app, if they have been added to other kDrives, etc. They will all be accessible as soon as the user is logged in with the login ID corresponding to these kDrives.

This is the case on the Web app…
… as on the mobile app:

Once you are logged into your Infomaniak account on the mobile app kDrive, the easiest way to access the different kDrives for which your Infomaniak account has access:

1. Click on the home icon to be on the home page,
2. Click on the chevron ‍ to the right of the current kDrive name:
   
3. On the sliding lower panel, click on the name of the desired kDrive:
   
4. You will be switched to the data of the selected kDrive.

Access and manage other kDrive accounts

To log in with a different Infomaniak account and thus access other kDrives:

1. Open the mobile app kDrive.
2. Press the badge with your initials or avatar at the bottom right.
3. Press the icon to the right of the kDrive name (just to check the kDrives you already have access to).
4. Press Switch user:
   
5. Press Add a user:
   
6. Enter your Infomaniak account credentials — refer to this other guide if needed.
7. Choose the kDrive to add.
8. It is now possible to switch from one kDrive to another from the menu User > Switch user, the credentials of the different accounts are preserved.

This guide explains how to create, save, and edit Office-type files (text, spreadsheet, presentation, etc.) on the web app kDrive (online service ksuite.infomaniak.com/kdrive) and on the mobile app kDrive (application for iOS/Android smartphones or tablets) using the native editor.

Edit a text file, spreadsheet, presentation…

Prerequisites

• To create and collaborate on a spreadsheet or text document, etc. directly on the web app, the file size must be less than 100 MB; otherwise, the document will be downloaded, and you will need to edit it locally on your computer using an Office-type application (OnlyOffice, for example).
  • Therefore, be mindful of the images you insert into your documents (compress them to reduce their size and quality if necessary).

The web app kDrive (online service ksuite.infomaniak.com/kdrive) natively integrates the Docs, Grids, and Points applications, which allow you to create, modify, and collaborate online on Word .docx, Excel .xlsx, and PowerPoint .ppsx documents:

1. Click here to access the web app kDrive (online service ksuite.infomaniak.com/kdrive).
2. If necessary, open the folder in which to create an Office document.
3. Click the New button in the upper left corner.
4. Choose the type of document to create:
   
   1. text document
   2. spreadsheet
   3. presentation
   4. plain text (notepad)
   5. draw.io document for diagrams, flowcharts, and wireframes
5. Give the file a name.

Find and Replace Function

To work with and replace all occurrences of a text in a few clicks, once the document is created:

1. Click on the search function (magnifying glass icon in the top right corner).
2. Search for the term to be replaced throughout the text.
3. Check the selection of occurrences in the text.
4. Click on the action menu ⋮ to the right of the search field:
   
5. Enter the text that should replace the selection.
6. Click on Replace (to replace one by one) or Replace All (the text replaces all identical occurrences):
   

Save the File

When you work online on your Word, Excel, or PowerPoint files, they are automatically saved each time you make changes.

If in doubt, you can manually save a document:

• Click on File then on Save (if "Save" is disabled, it means the file has already been saved).
• If needed, you can download a copy of your file in your preferred format (docx, pdf, rtf, epub, html, jpg, png…) by clicking on Download as...
  

Password-protected files

When working online on your Word, Excel, or PowerPoint files, these can be pre-protected with a password. Therefore, the password will be requested when opening the file in the Infomaniak interface, but it will disappear when saving your document in kDrive.

Indeed, it is not possible to set a password when saving a document to kDrive, nor to keep the existing password. You should consider using another editor available in kDrive, but only with certain paid plans.

Add a bookmark

A feature allows you to add a bookmark, which is a kind of shortcut to a favorite passage in your document, or the equivalent of a web page anchor:

1. Edit a text document on kDrive.
2. Select the text that will serve as the reference point.
3. Click on the References tab.
4. Click on Bookmark:
   
5. Name your bookmark.
6. Click on the Add button:
   
7. The window closes, your favorite location is created and saved in the document.

Create a share link that leads directly to the bookmark

Once the document is open:

1. Click on the References tab.
2. Click on Bookmark.
3. Click on the bookmark name to reach.
4. Optional: Click on the Go to button so that the document open in the background displays exactly at the previously defined location.
5. Click on the Get link button to share your document and obtain a link that will lead the user to the exact location of your bookmark.
6. Click on the Copy button to directly place it in the clipboard:
   

kSuite users: be notified on kChat

A feature allows users to tag (mention) collaborators in the comments of a document via a "+" followed by the user's name:

1. Edit a document on kDrive.
2. Click on the Collaboration tab.
3. Click on Add a comment.
4. Enter your comment, mentioning a user if necessary: type the + sign followed by the name:
   

The tagged user receives an email with the relevant details: name of the comment author, link to the document, date and time of the comment.

If the user in question is online on kChat (within the relevant kSuite), instead of receiving an email, they will receive a notification via the kChat Bot. If the user is offline or in "Do Not Disturb" mode, the system will send an email.

Edit an Office-type document on mobile

The kDrive mobile app (application for iOS/Android smartphones or tablets) natively integrates the Docs, Grids, and Points applications, which allow you to create, edit, and collaborate online on Word .docx, Excel .xlsx, and PowerPoint .ppsx documents:

This guide details the possible solutions when the desktop app icon kDrive (desktop application on macOS / Windows / Linux) turns orange, which means there has been a synchronization conflict.

Preamble

• kDrive does not indicate if a file is open or being modified on another local device (no alert is displayed in this case):
  • It is therefore quite possible to view (read) a file while it is being modified on another device without causing a conflict.
  • The conflict only appears in case of simultaneous modification.

kDrive synchronization conflict cases

When do files conflict ?

• When you modify a file locally while it is also being modified on kDrive Web (the two versions become different).
• When you create or move a file while a similar operation is taking place simultaneously on kDrive Web.
• When you modify a file whose parent folder has been deleted on kDrive Web.
• When a file move cannot be synchronized correctly.

In all these cases

• The kDrive Web version is kept as is.
• Your local version is saved as "[file name]_conflict".
• The conflicting file is not synchronized with kDrive Web.

What to do with these files conflict ?

• Either keep both versions (but only the original file will synchronize).
• Or delete the _conflict file if it is the least recent version.
• Or delete the original version (not _conflict) if it is obsolete, then rename the _conflict to synchronize it.
• Or manually merge the two versions before deleting the _conflict.

During a reinstallation of the kDrive application

These conflicts can also occur if you uninstall and then reinstall the application without deleting the configuration, while changes have been made on kDrive Web. To avoid this, it is recommended to:

• Either do not keep the configuration during uninstallation.
• Or fully synchronize before any uninstallation.
• Refer to the best practices further down in this guide.

Managing synchronization conflicts

When simultaneous modifications are made to the same file (locally and on kDrive Web, or while the application is closed), kDrive automatically manages these conflicts according to specific rules.

For versions of the kDrive app prior to 3.6.11

• In case of simultaneous creation, concurrent modification, or conflicting move, the kDrive Web version is always prioritized. The local version is renamed with “_conflict”.
• For conflicts involving deletion on the kDrive Web side, the local file is usually kept and resynchronized.
• Conflicting moves are canceled and recalculated based on the state of kDrive Web.

Starting from version 3.6.11

For the files placeholder (files dehydrated via Lite Sync):

• They are automatically deleted locally.
• If the file still exists on kDrive Web, it is correctly resynchronized.

For other cases:

• The kDrive Web version remains prioritized in most situations.
• The conflicting local files are renamed with “_conflict”.
• Important exception: when a locally modified file should be deleted according to the state of kDrive Web…
  • … it is moved to a folder named “kDrive Rescue Folder” (instead of being deleted); this protects your local modifications from accidental deletion.

Special cases:

• If a parent folder is deleted, locally modified files are kept.
• Move cycles (mutually moved folders) are resolved in favor of the kDrive Web state.
• Rename conflicts prioritize the kDrive Web version.

How to display conflicts?

To display conflicting files:

1. Perform a left-click on the desktop app icon kDrive in the notification area of your computer (top right on macOS, bottom right on Windows and a double left click in the taskbar on Linux).
2. Click on the information button at the top.
3. Click on the listed event to view its details:
   
4. Conflicts and errors are displayed in 2 distinct tabs allowing you to become aware of unsynchronized data:
   
   
    
5. The first tab allows you to resolve conflicts:
   
6. You will then need to choose how to resolve the conflict by deciding to send the local version
   1. to the server (= synchronize)
   2. or to the computer's recycle bin
      

Avoid synchronization conflicts

Recommendations:

• Do not work on the same file with multiple people (unless you are working online on a Word, Excel, or PowerPoint document).
• Synchronize your modifications offline before modifying the same files online.
• Avoid creating folders that have the same name as folders you do not synchronize on a device.

If necessary, to manually resolve certain synchronization conflicts that have not been resolved automatically:

1. Open both files.
2. Compare the differences.
3. Retrieve the information from the conflict file (the one with the exclamation mark) in the base file.
4. Delete the conflict file that is not synchronized (the one with the exclamation mark and the note conflicted copy):
   

This guide provides instructions for synchronizing kDrive with a Synology NAS (or vice versa) via the WebDAV protocol, which can be found in the Cloud Sync application.

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Prerequisites

• You must have a Synology NAS that is accessible from the internet.
• Find out your kDrive ID (kDrive ID).

Synchronize kDrive and Synology via Cloud Sync

To do this:

1. Log in to the Synology DiskStation Manager (DSM).
2. If necessary, download and install the Cloud Sync app from the Package Center.
3. Open Cloud Sync.
4. Click on the + at the bottom left to add a Cloud.
5. Choose WebDAV at the bottom of the list of available Clouds:
   
6. For account settings, use the following information:
   1. Server address: https://IDkDrive.connect.kdrive.infomaniak.com (see prerequisites)
   2. Username: the email address used to log in to your Infomaniak account
   3. Password: create an application password for this specific use.
7. Choose the local folder, the destination folder, and the desired synchronization type:
   
   • Bidirectional: changes will be reflected in both directions.
   • Download only remote changes: ideal for backing up a kDrive to your NAS.
   • Download only local changes: ideal for backing up data from your NAS to a kDrive.

This guide provides instructions for synchronizing kDrive with a QNAP NAS (or vice versa) via the WebDAV protocol, which can be found in the HBS 3 Hybrid Backup Sync application.

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Prerequisites

• You must have a Qnap NAS that is accessible from the internet.
• Know your kDrive ID (kDrive ID).

Synchronize kDrive and Qnap via HBS 3

To do this:

1. Log in to the Qnap NAS administration interface (QTS).
2. If necessary, download and install the HBS 3 Hybrid Backup Sync app.
3. Open HBS 3.
4. Go to Sync from the menu on the left.
5. Create a synchronization task (Two-way Sync Job).
6. Choose WebDAV from the list of Cloud providers:
   
7. For the account settings, use the following information:
   • Server address: https://IDkDrive.connect.kdrive.infomaniak.com (see prerequisites)
   • Username: the email address used to log in to your Infomaniak account
   • Password: create an application password for this specific use.
8. Choose the local source and destination folder:
   
9. Customize the task frequency.
10. Complete the wizard.

This guide explains how to import (one single time) to kDrive data (files, folders, etc.) from an external Cloud, such as your previous provider's, for example Dropbox or Microsoft.

Prerequisites

• Have a kDrive or my kSuite offer
• Have sufficient permissions within kDrive or my kSuite.
• Do not change your passwords until the import is complete!

Specific guides

Click on the link corresponding to your current host:

• Google Photos: complete guide to migrate photos from Google Photos to Infomaniak
• Google Drive
• Apple iCloud
• Any other Cloud provider offering the WebDAV protocol: refer to this other guide

Guide for any other external Cloud provider

For example:

• Dropbox
• OneDrive
• OwnCloud
• NextCloud
• Another kDrive to which your user account has access (except for "external" type access)

Data not imported

• Data that has been shared with you is not imported.
  • Only data that truly belongs to you will be imported.
• Google documents such as Gdocs, Sheets, Slides, etc. …
  • … are not imported during a Dropbox import.
  • … are converted by Google when these files are downloaded from Google Drive on macOS/Windows.
  • … are not converted when they are copied from the local Google Drive directory to the local kDrive directory. Therefore, it is imperative to download the files from the Web version of Google Drive.
• Dropbox Paper documents.
• Dropbox share links visible here.
• Individually shared Dropbox files, visible here (however, shared folders and common documents will be imported).

To proceed with the data import:

1. Click here to access the Infomaniak kDrive Web app (online service ksuite.infomaniak.com/kdrive).
2. Click on the Settings icon in the top right corner.
3. Check or select the relevant kDrive in the dropdown menu of the left sidebar.
4. Click on Import external data under General:
   
5. Click on Start or New import at the top:
   
6. Choose the relevant service.
7. Choose the location where the imported files will be stored.
8. Enter any required information if prompted and click the blue Start button:
   
9. Enter any required information if prompted and click the blue Continue button.
10. Complete the wizard.
11. Wait while the data is being imported.

Manage the ongoing import

To monitor ongoing imports, return at any time to the page mentioned in point 5 above.

To stop an ongoing import, click on the action menu to the right of the import listed on the page and choose to cancel (in case of voluntary interruption, a report is sent by email to the administrator).

Check your imported data immediately after the operation.

This guide details how to import data from Google Drive using rClone to kDrive Infomaniak.

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⚠ WARNING ⚠ Infomaniak guarantees that its services comply with standard protocols (IMAP, S3, etc.), but

Infomaniak garantit la conformité de ses services aux protocoles standards (IMAP, S3, etc.) mais does not provide additional support for external services or software, as their configuration may change depending on the provider or publisher(see:

1. Configure rclone for drive access

Install rclone on your computer

There is a version of rclone with a graphical interface (GUI), but it is also possible to do this using the command line (CLI):

1. Install rclone from a Terminal-type application on your device by typing the following command:
   sudo -v ; curl https://rclone.org/install.sh | sudo bash
2. Enter the password for your session on your computer to begin the installation:
   
   • If necessary, consult the official installation guide.

Configuring the remote disk (Google Drive) in rclone

1. Once rclone is installed, enter the command rclone config.
   • If necessary, consult the official configuration guide.
2. Then, choose to configure a new remote import by answering n for New remote.
3. Name the remote disk, for example gdrive:
   
4. Then, choose the type of disk to import by entering drive, which corresponds to Google Drive among the options provided.

You will then need to authorize the connection to Google Drive from a web browser.

1. Access the Google API Console with your Google account.
2. Create or select a project.
3. Enable the Google Drive API by clicking the "Enable APIs and services" button/link.
4. Search for the keyword Drive and click on Google Drive API:
   
5. Click the Activate button.
6. Click Credentials in the left-hand menu (and not on a similar button).
7. Click on Configure OAuth consent screen (if you haven't already):
   • Enter a name, for example rclone.
   • Select "External" (or "Internal" if you are a Google Workspace user).
   • Under “Data access”, add the necessary scopes:
     • https://www.googleapis.com/auth/docs,https://www.googleapis.com/auth/drive,https://www.googleapis.com/auth/drive.metadata.readonly
   • Save.
   • Add your email account as a test user under "Audience".
   • Go back to the "Google Auth Platform" section.
8. Create OAuth credentials:
   • Click on "Create credentials / OAuth client ID".
   • Choose "Desktop app" and leave the default name, then click the Create button.
   • Keep the displayed client ID and client secret code.
9. If "External" was selected in step 7 above, go back to “Audience” in the left-hand menu and click on “Publish the application”.

Go back to rclone in the terminal:

1. Tell rclone the client_id by copying and pasting the Client ID obtained in step 8 above, and do the same for the secret phrase.
2. Next, select scope #1:
   
3. Press the “Enter” key to leave the service_account_file question blank.
4. Answer “No” n to the question about “advanced configuration”.
5. Answer “Yes” y to the question about connecting via a web browser:
   
6. An Internet page opens in your web browser, allowing you to connect to Google and authorize the application you created in step 9 above.
7. Once the permissions have been granted, you should receive the following message:
   
8. In the terminal, answer “No” n to the question about “Shared Drive (Team Drive)”.
9. Answer “Yes” y to the last question:
   

Configuring the destination disk (kDrive) in rclone

You can directly modify the rclone configuration file by pasting your kDrive configuration into it, for example:

[kdrive]
type = webdav
url = {{URL_19}}
vendor = other
user = user@email.com
pass = PASSWORD_HERE_OR_APP_PASSWORD_IF_2FA

Here's how to proceed step by step, just like with the previous configuration:

1. Still on the terminal, enter n for a new disk configuration and enter the name kDrive to identify your destination disk:
   
2. Next, choose the type of disk to import by entering webdav, which corresponds to a WebDAV configuration among the options provided.
3. Enter the following information:
   • url = the direct access to kDrive (refer to this other guide regarding the kDrive ID for the connection URL)
   • vendor = rclone (option no. 6)
   • user = the email address used to log in to your Infomaniak user account
4. Answer “Yes” y to the password question, then enter the password:
   • application password if two-factor authentication is enabled or your Infomaniak user account password if you have not enabled 2FA.
5. Leave the bearer_token field blank and answer “No” n to the question about “advanced configuration”.
6. Answer “Yes” yto the last question, and your 2 disks will be displayed:
   ‍

2. Copy data from Google Drive to kDrive

Prerequisites

• Consult the available options in the official guide before starting an import, including these important commands:
  • --drive-skip-shortcuts to avoid infinite import loops
  • --drive-shared-with-me to retrieve shared files
  • --drive-acknowledge-abuse to force the download of files blocked by Google

Example command to start copying your Google Drive to the root of your kDrive:

sudo rclone copy gdrive: kDrive:

This will immediately start copying your folders, subfolders, and content from Google Drive to the personal folder of your Infomaniak kDrive!

This guide provides instructions on how to connect to kDrive using the WebDAV connection protocol.

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⚠ WARNING ⚠
Use the WebDAV protocol on kDrive for specific and occasional use cases:

• If you want to work on your files and share them, kDrive is the ideal tool.
• However, to secure your data against loss or corruption and ensure the continuity of your business, Swiss Backup is the essential and appropriate solution.

Infomaniak guarantees that its services comply with standard protocols (IMAP, S3, etc.) but does not provide additional support for external services or software, as their configuration may change depending on the provider or publisher(see:

Get your kDrive ID

To find your kDrive ID:

1. Click here to access the Infomaniak kDrive web app (online service ksuite.infomaniak.com/kdrive).
2. The kDrive file structure is displayed in the left-hand menu.
3. The URL https://ksuite.infomaniak.com/34567/kdrive/app/drive/123456/files/56789 or https://ksuite.infomaniak.com/all/kdrive/app/drive/123456/ displayed at the top of your browser contains a number:
   
4. In some cases, particularly when the Organization ID is mentioned in the URL, there may be several sets of numbers, but the principle remains the same: you need to take the number displayed after the term "/drive/":
    

This number (in the example 123456) is your kDrive ID (IDkDrive).

You will therefore need to enter https://IDkDrive.connect.kdrive.infomaniak.com whenever necessary (e.g. https://123456.connect.kdrive.infomaniak.com as your WebDAV address).

Specific WebDAV Guides

Examples of synchronization via WebDAV:

• macOS
• Windows
• Linux
• VPS
• Synology
• QNAP
• app Joplin
• app Obsidian

Direct WebDAV connection URL to a specific folder

To facilitate a direct connection via WebDAV to a specific folder, you can use the following URL (replacing 123456 as shown above):

{{URL_19}} documents/folder-name

This simple method allows you to quickly access the desired folder without manually navigating through the directory structure. Simply replace "folder-name" with the exact name of the target folder to establish a direct and secure connection via WebDAV.

This guide details the structure of Infomaniak kDrive: online interface, menus for managing and finding your shares, the purpose and meaning of the default folders, etc.

Introduction

• This guide applies to the web app kDrive (online service ksuite.infomaniak.com/kdrive).
• The desktop app kDrive (desktop application on macOS / Windows / Linux) is not directly affected (and will display some elements differently, or not at all).
  • The mobile app (application for iOS / Android smartphones or tablets) is similar in terms of menu organization (with some specific features, such as offline files, for example).
• The Shared folders and the Sharing menu are only visible with certain multi-user plans.
• Do not rename or move the folders created by default neither on the web version, nor locally, as this causes synchronization issues.
• To quickly access the various features/operations, right-click on your files.

3 main elements

The kDrive interface features a left-hand menu that takes you to your kDrive data, including these 3 main elements:

1. Organization folders: shared by all members of your organization

This folder displays the tree structure of folders that are automatically shared with certain or all users of the same kDrive; if they contain documents, they will be displayed in the center of the interface:

If you create a new folder here, you can choose to share it with the entire Organization (all kDrive users) or only with a few users/groups, who will then need to request access if necessary:

2. My folder: personal & private folder by default

This folder displays the directory structure of the folders specific to the user: each kDrive user has their own personal space that will not be automatically shared with other users of the same kDrive:

Any existing documents will be displayed in the center of the interface.

3. Sharing

The Sharing menu leads to 4 sub-menus displayed in the left-hand menu:

1. Items shared with you by other kDrive users, among the kDrives to which you have access with your login credentials.
2. Items that you share with other users.
3. Items that you have shared by creating a public sharing link
4. Drop boxes

Any existing items will be displayed in the center of the interface and can be modified/deleted.

Refer to this other guide regarding the behavior of these shared folders in the desktop app.

Secondary elements

My favorites

This menu groups together your files and folders defined as favorites on kDrive, which you can then find in the web app…

… and the mobile app:

My latest changes

This menu displays the latest operations performed by your user: 

This allows you to quickly return to recently modified files, even if their location is scattered across different subfolders in your kDrive. You can also select these files to move or delete them in bulk.

Trash

This menu leads to your deleted data, which can still be restored:

Categories

You can also quickly access your files if they are categorized using the Categories menu by clicking on the different categories listed there:

Define the default display when starting

You can choose which home page to use when starting navigation within kDrive online, from the following 3 options:

1. your personal folder
2. the shared documents folder
3. favorites (which groups together the documents added as favorites by your user)

To access kDrive and modify the home page:

1. Click here to access your product management in the Infomaniak Manager (need help?).
2. Click on the Settings icon ‍ in the top right corner.
3. Check or select the relevant kDrive from the dropdown menu in the left sidebar.
4. Click on General in the left sidebar.
5. Choose the page that should be displayed by default when accessing the homepage:
   

Restore the shared folder (synchronized on a computer)

If you accidentally delete the folder containing the data you share with all kDrive users ("Organization folders"), don't worry: it will automatically reappear. This is a special folder that cannot be moved, even on your computer:

If it doesn't reappear immediately, wait for any background tasks that are currently running to complete:

This guide explains why analyses are performed on your kDrive data when you grant this permission to Infomaniak, and how to revoke it.

Introduction

• The confidentiality of data stored on kDrive is an important issue, especially when humans analyze this data from time to time:
  • Analyzing data is essential for improving artificial intelligence (AI) because it allows AI models to be fed with quality data; this will improve the searches you perform within your kDrive as well as the automatic categorization.
• Data is used only for these specific purposes.
• The AI scans the file to extract its content and all related information; based on all this information, it will determine the category that is most likely to match the document.
• If the model is unsure, the file will not be categorized to avoid errors.
• Read this other guide about the model used and the responsibilities of each party.

Analyze completely internally

Infomaniak is committed to protecting its customers' data and complying with current privacy standards. Furthermore, it is extremely rare for an employee to manually intervene in this analysis system, because although the technical capability exists (hence this communication), it is not put into practice.

Obviously, Infomaniak is the only provider that intervenes in this data analysis. Infomaniak does not authorize any third party to intervene in its systems to guarantee the security and confidentiality of this data.

Revoke the granted right

Prerequisites

• Be an Administrator or Legal Representative within the Organization that manages the kDrive.

Then you can check your data analysis status by logging in to your kDrive and then going to:

1. Click here to access the Infomaniak kDrive web app (online service ksuite.infomaniak.com/kdrive).
2. Click on the Settings icon ‍ in the top right corner.
3. Check or select the relevant kDrive from the dropdown menu in the left-hand sidebar.
4. Click on General in the left-hand sidebar.
5. Click on Smart Features:
   
6. Click on the button to perform the desired action:
   

This guide explains how to select the folders that will be synchronised between the desktop app kDrive (desktop application on macOS / Windows / Linux) and the web app (online service ksuite.infomaniak.com/kdrive).

Prerequisites

• You must have a kDrive / kSuite plan.
• You must have the kDrive application installed on the device to be synchronised.

Choosing the kDrive folders to synchronise

1. Avoid having everything on your computer

When you install the kDrive application on your computer, everything that is already on the web app kDrive (online service ksuite.infomaniak.com/kdrive) will be visible on your computer, either virtually if you choose to enable Lite Sync (10 GB on the web will be reduced to a few MB on the computer), or physically with the same storage size (10 GB on the web will require 10 GB on your computer).

To choose which folder(s) you want to be able to view on your computer, go to the settings of the kDrive application on your computer:

1. Left-click on the desktop app icon in the notification area of your computer (top right on macOS, bottom right on Windows, and double left-click in the taskbar on Linux).
2. Click on the action menu ⋮ on the right of the window that appears.
3. Click on kDrive Settings:
4. Click on the chevron ‍ to the left of your synchronisation name to display the list of folders.
5. Expand the contents of the listed folders and check/uncheck the folders to be synchronized with your computer.
6. Click on the blue Confirm button:

Important

• When deselecting a folder from the list, a message next to the button (point 6 above) will warn you that the folder will be moved to the trash/recycle bin on your computer.
• This is the folder that was in your kDrive directory on your computer.
• The kDrive folders in the online version accessible via a web browser will not be affected, but you must ensure, before the operation, that the folder in question was properly synchronized and fully present in this online version (especially if you had just placed it within your synchronized directory).
• If in doubt, also make sure that your computer does not instantly delete large items when they are placed in the trash/recycle bin, due to the size of the Windows trash/recycle bin, for example:
  

Add a local folder for advanced synchronization

To do this:

1. In the same location accessible as described above, click on ‍‍ Synchronize a local folder:
    
2. … which will allow you to synchronize one or more new folders from your hard drive with the location of your choice on kDrive:
    

Stop and remove a synchronization

To do this:

1. In the same location accessible as described above, click on the ⋮ icon on the far right:
   
2. … which will allow you to:
   • Activate Lite Sync
   • Pause synchronization
   • Delete synchronization (only from your device, without affecting your kDrive) - please refer to this other guide.

This guide explains how to access kDrive files locally on your hard drive using the desktop app kDrive (desktop application for macOS / Windows / Linux), as well as files from the kDrive web app (online service ksuite.infomaniak.com/kdrive).

Prerequisites

• Install the kDrive desktop app on your device.
• Make sure you are logged in with the same Infomaniak account on both the desktop and web versions; otherwise, step 3 below will lead to an error.

View kDrive files

When the kDrive application is installed and launched:

1. Left-click on the app icon in the notification area of your computer (top right on macOS, bottom right on Windows, and double left-click in the taskbar on Linux).
2. Click on the action menu ⋮ in the top right corner.
3. Click on Open kDrive Web to access the files stored on the kDrive server: 
   
   • It is possible that the version in the browser may not display correctly.
4. Click on the item above to open the disk folder on your computer containing your kDrive files, physically present or virtually present (depending on whether Lite Sync is enabled).

Differences between the web version and the synchronized computer version

Shared folders

In the web version of kDrive, the shared folder is called Organization folders:

On the computer side, you will find the same folder, but named Common documents; do not attempt to rename it:

Personal folder

In the web version of kDrive, the logged-in user's personal folder is located in a separate area ("My folder"), which cannot be modified either:

On the computer, everything outside of Common documents belongs to the personal folder ("My folder") of the logged-in user:

This guide explains how to connect to and manage multiple kDrive accounts on your computer (macOS / Windows). This feature allows you, for example, to access files from a personal kDrive and a professional kDrive.

Prerequisites

• You must have a kDrive or kSuite subscription.
• You must have the kDrive desktop app installed (desktop application for macOS / Windows / Linux).

Accessing different kDrive accounts from your computer

A user logged into the kDrive application on their computer can already access multiple kDrive accounts if they are already working with multiple kDrive accounts outside of the app, if they have been added to other kDrive accounts, etc. All of these are accessible as long as the user is logged in with the credentials corresponding to these kDrive accounts.

Accessing and managing other kDrive accounts…

To connect with a different account and therefore access other kDrive accounts:

…from the kDrive desktop app (desktop application for macOS / Windows / Linux)

1. Left-click on the desktop app icon in your computer's notification area (top right on macOS, bottom right on Windows, and double left-click in the taskbar on Linux).
2. Click on the chevron ‍ to the right of the kDrive name (the kDrive accounts you already have access to with your user account will be displayed).
3. Click on Add a kDrive:
   
4. Click on the badge with your initials or your avatar in the top right corner.
5. Click on Add an account:
   
6. Enter your Infomaniak account credentials – refer to this other guide if needed.
7. Choose and configure the kDrive to add (Lite Sync, directory to be used on the computer, etc.):
   
8. You can now switch between kDrives by clicking on the kDrive icon and then on the down arrow ‍ in the window that opens:
   

… from the kDrive web app (online ksuite.infomaniak.com/kdrive service)

1. Click here to access the Infomaniak kDrive web app (online service ksuite.infomaniak.com/kdrive).
2. Click on the down arrow ‍ to expand the list at the top left of the kDrive interface.
3. Click on the kDrive you want to use
   

Disconnect a kDrive from the desktop app

To access the kDrive application settings on your device:

1. Left-click on the desktop app icon in the notification area of your computer (top right on macOS, bottom right on Windows, and double-left-click in the taskbar on Linux).
2. Click on the ⋮ icon on the right in the application.
3. Click on kDrive Settings:
   
4. Click on the ⋮ icon to the right of the synchronized kDrive, under Folders.
5. Choose Remove synchronization (only from your device, without affecting kDrive):
   

This guide details the measures implemented by Infomaniak to secure all your kDrive data, whether it is personal (medical data, login credentials) or even sensitive (financial information, trade secrets, intellectual property, research and development, etc.).

Data Security and Privacy

The kDrive infrastructure consists of several services and servers based on different technologies. The content and structure of each customer's content are systematically encrypted and permanently backed up to at least 3 locations in several datacenters managed by Infomaniak. Data is stored and processed exclusively in datacenters located in Switzerland. The datacenters are of the TIER III+ type, guaranteeing high availability and N+1 redundancy for its critical components.

Storage is performed via Swift, a distributed and highly available cloud data storage technology.

kDrive integrates several levels of protection to protect files:

1. To protect data in transit, the SSL/TLS encryption protocol is used.
2. To protect stored data, AES 128-bit encryption (AES-128-CBC) is used with an individual and unique key per kDrive space.

Infomaniak regularly tests the applications and kDrive infrastructure to identify any potential security vulnerabilities, thereby strengthening security and ensuring protection against attacks.

But also…

• kDrive provides an access log for data, and a history of actions can be viewed directly from the Manager; you can access an activity report to monitor the history of actions performed by users across your entire kDrive; you can also track your data and the changes made to each document, spreadsheet, or presentation.
• Only people with a link to the public files can view them.
• Two-factor authentication provides an additional level of security when logging in; if you use two-factor authentication, you can choose, for example, authentication via the Infomaniak Authenticator app.
• Refer to this other guide if you are looking for information on data analysis.

This guide explains how to start recording an online meeting organized with kMeet, Infomaniak's ethical and free video conferencing solution, to obtain a video recording of the session stored on kDrive Infomaniak.

Introduction

• Video recording
  • takes place on the server side
  • does not generate any load on the participant's computer that initiated it
  • is in .mp4 video format
  • has a maximum duration of 3 hours.
• The video will not be available until someone manually stops the recording.

Record a kMeet meeting as a video on kDrive

Prerequisites

• Own a kDrive (standalone or as part of a kSuite, my kSuite, etc. offer).
• Do not create a video conference encrypted with a custom key.

To record the meeting on kDrive:

1. Start kMeet via kmeet.infomaniak.com or from one of the apps for desktop and mobile devices.
2. Click on the ◉ Start recording icon.
3. Enable video recording and the text summary feature if needed.
4. Log in to your Infomaniak account:
   
5. Select a kDrive to save the video conference to.
6. Then click the button to start the video – an audio message will notify participants that the recording has begun:
   
7. To stop the video recording, click Stop recording:
   
8. Confirm:
   
9. Choose whether you want to go to the location of the recording on kDrive:
   
10. The file is saved in the root directory of the selected kDrive:
    

This guide explains how to monitor the storage space used on your free cloud plan and how to free up space.

Introduction

• The free my kSuite cloud offer includes a maximum storage of 15 GB.
  • Would you like to increase the total storage space?

Check your free storage space

To access your current my kSuite plan and view the storage space used:

1. Click here to access the Infomaniak kDrive web app (online service ksuite.infomaniak.com/kdrive).
2. The storage space used is displayed at the bottom of the left-hand menu.
3. Click on the chevron ‍ to expand the kDrive Management section in the left-hand menu.
4. Click on Storage space in the left-hand menu for a more detailed overview:
   

Free up storage space

To free up space on your free kDrive, simply deleting large files (videos, etc.) is not enough, as files still take up space once they are placed in the trash. They remain there for a certain period of time.

Empty the kDrive trash

You need to manually empty the trash to permanently delete the files it contains:

1. Click here to access the Infomaniak kDrive web app (online service ksuite.infomaniak.com/kdrive).
2. Click on the Trash icon in the left-hand menu.
3. Click on the Empty Trash button to delete all files in the trash…
4. … or select files individually and then click on the trash can icon above the table:
   

Please also note: whenever a change is made to one of your files, kDrive (my kSuite) saves up to 30 versions for 30 days. This allows you to navigate between multiple versions of a file and restore an older version if needed.

You can delete all versions of the document by clicking the Delete all versions button, or delete versions individually by clicking the ⋮ icon and then clicking Delete. However, this does not free up much space because this versioning is not counted in your kDrive storage space:

This guide explains how to retrieve and send debugging information (logs, reports, and error logs) from the kDrive application in case of a problem on macOS, Windows, or Linux.

✘ UNAVAILABLE with
my kSuite / my kSuite+ (ik.me, etik.com, ikmail.com)

Introduction

• For various reasons (e.g., a file type or a filename length exceeding commonly accepted limits), synchronization via the kDrive app may stop progressing.
• Logs allow Infomaniak Support to better track the problem that may occur between your device and the kDrive application.
• Extended logs "record" kDrive activity from the moment you enable them; these are what allow Infomaniak to trace the problem most effectively.
• Consult these other guides to try to resolve the problem without sending the logs: conflicts and known issues.

Save and share logs with Support

When requested by Infomaniak Support:

1. Open the kDrive application on your computer; the app icon must be visible in the notification area.
2. Left-click on the app icon in the notification area of your computer (top right on macOS, bottom right on Windows, and double left-click in the taskbar on Linux).
3. Click on the action menu ⋮ to the right of the application window.
4. Select Application Preferences:
   
5. Scroll down to the Advanced section and click the arrow to the right of debugging information:
   
6. Check the box for extended logs as shown in the image below.
7. Click the SAVE button and let the application run for at least 10 minutes:
   
8. After 10 minutes, return to the same location (steps 1-6 above) and then click the blue button to share your debugging information with Infomaniak Support:
   
9. Inform Infomaniak Support about this action within the ongoing exchange.

Alternative method

If you encounter a problem with the method above:

1. Click the blue link on the left to Open the debugging folder.
2. From this folder, you will have access to all the bug reports for the kDrive application on your device:
   
    

If the application does not open, you can also access the logs using these paths:

• macOS: /Users//Library/Logs/kDrive
   
• Windows (copy and paste into the file explorer): C:\Users\%USERNAME%\AppData\Local\Temp\kDrive-logdir (if necessary, enable hidden files and folders in Windows Explorer)
   
• Linux: /home//.local/state/kDrive/logs

To manually send the collected files:

1. If the files are not large, send them directly to Infomaniak Support within the current exchange.
2. If the files are large, compress them in .zip format and send them to Infomaniak Support within the current exchange.
3. If they are still too large to allow sending by email, send the .zip archive to swisstransfer.com to obtain a sharing link, which you will need to communicate to Infomaniak Support within the current exchange:
   

This guide is for you if you are looking for a comprehensive email and collaborative data storage solution. Its purpose is to help you better understand the different Infomaniak product suites when you are unsure or don't know which one to choose.

A summary of the different plans

Here is a summary of the different plans (excluding web hosting plans):

Free or paid suites

Infomaniak offers several email solutions with or without additional collaboration tools:

1. A Mail Service is the name given to the email service created by Infomaniak in Switzerland. You can order a Mail Service independently of kSuite.
2. kSuite Pro is a collection of Infomaniak services that includes a Mail Service and is based around a personal domain name.
3. my kSuite and my kSuite+ are limited versions of kSuite that do not require a domain name and can also fully meet your email needs. In the Infomaniak Manager, these offers will be “separated” from the rest.

Cost of simple email offers

This email service can be…

• … free if you are happy with an address using a generic domain name (the part after the at symbol @), provided by Infomaniak (etik.com, ik.me, ikmail.com) by choosing my kSuite (my kSuite+ unlocks certain limitations of my kSuite)
• … at a very low cost if you are happy with just one or two email addresses on a domain name that you pay for (there are domain names for less than CHF/€ 5 per year, which will be your only expense, and this allows you to customize your email addresses) by ordering:
  • either the Starter plan (1 email address)
  • or the kSuite Pro plan

Need a large number of email addresses?

If you need multiple email addresses on the same domain, you can order a Mail Service only (minimum of 5 email addresses) or kSuite Pro, which is available in 4 different versions:

• Free
• Standard
• Business
• Enterprise

All Mail offers have one thing in common: you must have a user account with Infomaniak (a login ID in the form of an email address, as well as a password) which will take you to your Organisation where your email will be located. Also, please refer to this other guide.

Additional tools (kDrive…)

If you choose a Suite (kSuite or my kSuite / my kSuite+), this user account will take you to your Organization, where you will find the suite of tools, including your email, kDrive, kChat, etc.

Click on the links to access the comparison charts detailing all the features available depending on the plan:

1. kDrive can be obtained by creating a my kSuite or my kSuite+ account.
2. kDrive can be obtained independently in 3 different versions:
   1. Solo
   2. Team
   3. Pro
3. kDrive can be obtained by subscribing (for free or with a paid subscription) to kSuite Pro, which is available in 4 different versions:
   1. Free
   2. Standard
   3. Business
   4. Enterprise

Would you like to join Infomaniak?

Please refer to this other guide.

This guide details the different permissions and access rights to files/folders in Infomaniak's kDrive, including restoring the inheritance of rights to the content of folders and subfolders.

Introduction

• Refer to this other guide if you are looking for general information about sharing data on kDrive.
• Refer to this other guide for more specific information about sharing the shared folder.
• Refer to this other guide for information about the more general permissions for users within the Organization if they are part of it.

Types of access rights

A share (of a document, directory, etc.) on kDrive can be restricted:

Choose whether the user…

• … can view:
  • View only
  • Download
  • Add comment (if file is not an Office type)
• … can modify:
  • Modify the file
  • Download
  • Add comment
  • Add and create file/folder
  • Delete file/folder
• … can manage (only if the sharing takes place within the shared folder and not in a folder within the personal file structure):
  • File modification
  • Download
  • Adding a comment
  • Adding and creating files/folders
  • File deletion
  • Sharing with other users
  • Managing user permissions

The permissions granted, as well as information about the recipients of the shares, can be viewed in kDrive in the column “Who has access”:

Any public link enabled for a file is indicated by a chain icon in this column:

Assigning Permissions and Inheritance (Organization Folders)

Sharing can be restricted to sub-levels: only a portion of the file structure may be shared with certain collaborators, while other folders remain private or limited.

Understanding Inheritance Break

By default, a "child" folder inherits the permissions of the "parent" folder. However, if you manually change the access to a sub-folder (e.g., by removing a user), the inheritance is broken.

From that point on, any subsequent changes made to the parent folder will no longer be reflected in that specific sub-folder.

Concrete example with your folders:

1. Several users have access to the parent folder DataAA. By inheritance, they can all see the sub-folder 4All.
2. If you manually remove a user from sharing on the child folder 4All, inheritance will stop for this folder.
3. Later, you add a new collaborator to the parent folder DataAA.
   • Problem: this new user will see the content of DataAA, but will not see the 4All folder (because inheritance was broken in step 2).

How to restore permission inheritance?

kDrive detects these permission discrepancies. When you open the sharing settings for the child folder (4All), a blue information banner appears: 

To resolve the problem:

1. Click on the Share link in this blue banner.
2. A confirmation window appears to inform you that "all future changes to user access for the parent folder DataAA will automatically apply to the 4All folder".
3. Click on the blue Share button to validate: 
   

Inheritance is now restored: all current and future users of the parent folder will automatically regain access to the subfolder.

This guide explains how to view 3D files on the Web app kDrive (online service ksuite.infomaniak.com/kdrive) and interact with them.

Preamble

• The 3D file object can be viewed on a light or dark background as desired.
• It is possible to zoom in and out, and the 3D view can be recentred with a click.
• The camera can be in orthographic or perspective mode.
• Recognised extensions and theoretically supported by online preview:
  • 3dm
  • 3ds
  • 3mf
  • amf
  • bim
  • brep
  • dae
  • fbx
  • fcstd
  • glb
  • ifc
  • iges
  • obj
  • off
  • ply
  • step
  • stp
  • stl
  • wrl
• Only recognised extensions:
  • blend
  • usd
  • usda
  • usdc
  • usdz
gltf
• Formats that depend on other files cannot be previewed.
• Files with a thumbnail (such as obj, stl, etc.) are generally supported by the preview.

Preview 3D files

To access kDrive and interact with 3D images:

1. Click here to access the Infomaniak Web app kDrive (online service ksuite.infomaniak.com/kdrive).
2. Open the relevant image file.
3. Manipulate the object directly with the cursor.
4. Use the toolbar available below the image: