This guide explains how to modify the role and permissions of a user so that the latter has only a restricted legal role or access to only certain features of your Organization present in the Manager Infomaniak.

Preamble

• Since you opened your account with Infomaniak, you are part of at least one Organization.
  • If you were alone and it was not an invitation, an Organization was created in your name and you automatically become the legal representative.
  • Otherwise, you belong to the Organization that invited you (to join its kSuite, to manage a product, etc.).
• You can define if a user…
  • … is part of your Organization and if they must have the role of:
    • Legal representative
    • Administrator
    • Collaborator
  • … is external to your Organization (limited rights):
    • External users are not taken into account in the sharing of calendars and address books for the entire Organization.

Modify the rights/permissions of a user

Prerequisites

• Be Administrator or Legal representative within the Organization.
• Attention, it is only possible to assign the role of legal representative if you have this role yourself in the Organization.
• Be aware of the different permissions (access rights to products for example) and administrative contact preferences of a user within an Organization.
• Switch beforehand to the desired Organization if you do not find the expected list of users.

To modify the role of a user:

1. Click here to access user management on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ located to the right of the user concerned.
3. Click on Modify the role:
   
4. Modify the desired role:
   
5. Click on the Save button.

If you assign the user a simple collaborator role…

… you will be able to modify the services to which they can access; refer to this other guide:

This guide explains how to be notified by email of the expiration of a product, at different intervals that you can configure so as not to be unnecessarily overwhelmed with messages.

Enable or disable emails

To check and modify the current billing message configuration:

1. Click here to access the configuration / accounting page on the Infomaniak Manager (need help?).
   • Access requires authentication with a user who has sufficient rights.
2. On this page, enable or disable the desired notifications:
   

• Notification when your invoices are issued.
• Reminder email before the automatic renewal due date of a product (14 days before due date).
• Confirmation email of renewal and automatic debit.

This guide explains how to suspend the administrative management of a product so that no user of the Organization can use it within the Manager Infomaniak. It is also possible to block a user of your Organization, without deleting them.

Preamble

• By blocking the management of a product:
  • Only administrators and the legal representative will be able to unblock it.
  • Users with limited rights (collaborators and clients) who have access to this product will no longer be able to manage it.
• An email is sent to the users of the Organization.

Block a product

Prerequisites

• Be an Administrator or Legal Representative within the Organization (users with limited rights (collaborators and clients) who have access to this product will not be able to do so).

To block or unblock certain products for the entire Organization:

1. Click here to access product management on the Infomaniak Manager (need help?).
2. Access the service you wish to block.
3. Click on the action menu ⋮ located to the right of the item concerned.
4. Click on Block product management:
   • Example 1, Cloud Server:
     
   • Example 2, domain name:
     
5. Confirm the suspension.

Suspend emails

A Mail Service cannot be blocked in the way indicated above, but it can be put into maintenance.

Prerequisites

• Be an administrator or legal representative; users with limited rights (collaborators and clients) who have access to this product will not be able to do so.

To suspend email addresses:

1. Click here to access the management of your product on the Infomaniak Manager ( need help?).
2. Click directly on the name assigned to the product in question.
3. Click on Manage.
4. Click on Activate maintenance:
   
5. Confirm by clicking the red button to suspend the use of email addresses (reception is not interrupted but consultation is impossible):
   

Block a user from the Organization

To quickly block a user from the Organization in case of a security incident, log in to manage your users as an Administrator or Legal Representative of the Organization:

1. Click here to access user management on the Infomaniak Manager (need help?).
2. Click on the user in question:
   
3. From the Manage button at the top of the page, you can remove the user from the Organization (which also removes their various product management access).
4. Further down, you can more finely manage the products to which the user should have access:
   

Thus, critical services, such as the Manager interface, of your Organization, the Web app kDrive and the Web app Mail may become inaccessible to them.

Depending on the situation, also refer to these links to block other services such as messaging (IMAP / SMTP) or Web services.

To not block the user yourself but to indicate a procedure for them to follow to secure their account, refer to this other guide.

This guide specifies the distinction between the financial settlement of a service and the ownership of the associated property rights.

Payment does not confer ownership

Paying the bills for a service (domain name, hosting) does not automatically grant property rights over it. According to Infomaniak's Terms of Service, the official holder remains the person or entity whose name is associated with the service, even if the payment is made by a third party or a Partner.

This distinction is particularly important during a product transfer between Organizations: the payer is not necessarily the manager nor the legal owner.

Check and update your contact details

To ensure your rights over a service, make sure the identification information is in your name or that of your company. Check the following details:

• Your Infomaniak profile
• The Organization owning the product
• The billing information
• The legal owner of the domain name (registrant)

In case of dispute, only the holder designated in the Infomaniak interfaces is recognized as responsible and owner of the rights.

This guide explains how to manage the password of an email address from an Infomaniak Mail Service.

Preamble

• If you cannot log in to the Manager or Mail / kSuite, you will not be able to manage the passwords of any email addresses: refer to this other guide in this case.
• Changing the password of an email address means changing the IMAP / SMTP password: as soon as the password is changed, you must update your software (Outlook, etc.), mobile devices (iPhone), etc. with the new password (this is your responsibility).
• An email address can be accessed (on the Infomaniak Mail app) without the notion of a password: simply authorize your account or invite an acquaintance to be a user of the email address.

Add a password to an Infomaniak email address

Refer to this other detailed guide on this subject.

Create a password for a user

Instead of creating a password yourself and having to communicate it to the user later, you can directly allow a user who does not have as many permissions as you to obtain the password for the device they need:

1. Add the new user (existing in the Organization or not) as described in this other guide:
   
2. Once the user is added, switch to the devices tab to add a new device:
   
3. Enter the password to log in to your Infomaniak account if necessary, then select the user created in step 1.
4. Click on the first option to send a setup assistant for the user's device.
5. Click the Continue button:
   
6. Copy the invitation link valid for 30 days to be sent to the user.
7. If necessary, send the invitation to the user's email address:
   

In step 4 above, you can also choose to generate a password:

• The created password will be displayed, you can modify it one last time, copy it, and keep it safe (password manager, for example); it will no longer be able to be displayed afterward.

Reset/remove device password(s)

To cut off any current IMAP/POP/SMTP connection that is made using a password generated on this interface (this does not remove the address from the Infomaniak Web App Mail (online service ksuite.infomaniak.com/mail) — you need to administer the users of the email address for this), you can revoke a device, or even delete all existing configurations in 1 click:

1. Click here to access the management of your product in the Infomaniak Manager (need help?).
2. Click on the product name concerned.
3. Click on the email address concerned in the table:
   
4. Click on the Devices tab.
5. Click on the red link to disconnect all registered devices (confirmation is required).
6. Click on the action menu ⋮ located to the right of the device concerned.
7. Click on “Change password” to cut the current connection but allow the device to reconnect with a new password directly.
8. Click on “Disconnect the device” to remove it from the list and delete the corresponding connection:
   

What is a “generic” password?

Some email addresses may display a particular indication in the Devices section:

If this is the case, do not worry, this corresponds to the fact that the address has a password assigned to it when it was created (before the year 2026). This remains valid but, like other passwords, it is impossible to display. And unlike other passwords, this one cannot be reset (the option is grayed out, deactivated):

You can add an additional password without any problem.

This guide explains how to remove one of the users from your Organization on the Manager Infomaniak (note, it is impossible to remove a Legal Representative if there is no other legal representative).

Prerequisites

• Be Administrator or Legal Representative within the Organization.
• Note, it is only possible to assign the role of legal representative if you yourself have this role in the Organization.
• Be aware of the different permissions (access rights to products, for example) and administrative contact preferences of a user within an Organization.
• Switch to the desired Organization first if you do not find the expected user list.

Remove a user from your Organization

If the user had access to kDrive or was invited to view a third-party email address, several intermediate steps will ask you to perform actions with their data and will inform you, if necessary, about what happens to calendars and address books. To remove one of the users from the Organization

1. Click here to access user management for the Organization on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ to the right of the user concerned.
3. Click on Remove from Organization:
   
4. Review the information (click if necessary on the chevrons ‍ to get the details of the deletions) then click on the blue button Continue:
   
5. Review the information, confirm the deletion by checking the checkbox, then click on the blue button Continue:
   
6. Review the information (click if necessary on the chevrons ‍ to get the details of the deletions) then click on the red button Remove:
   
7. Enter your email address (login identifier for the Manager), check the confirmation box, then click on the red button Remove this user to permanently remove the user without the possibility of undoing it.

This guide explains how to manage tags (or labels) on your products in the Manager Infomaniak.

Preamble

• Tags are useful for adding short and colorful information to quickly organize and locate your products in the Manager Infomaniak.
• They are visible to all users who have access to the products on which the tags are placed.

Add or modify a product tag

To do this:

1. Click here to access the Infomaniak Manager.
2. Search for or display the desired product.
3. Click on the or directly on an existing tag in the Tag column:
   
4. Click in the field to display the existing tags or enter the desired tag name.
5. Choose a tag color if necessary.
6. Click the button to create the tag if necessary.

Manage Manager Tags

To find all existing tags in the Organization, rename them, or delete them:

1. Click here to access tag management in the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ to the right of the object concerned in the table that appears to edit or delete a tag:
   
3. A blue button allows you to add more (they will not be assigned to any product until the steps in the guide above are followed).

This guide explains how to manage and modify permissions (assigning an additional password, setting up an alias, etc. see below for the full list) for an Infomaniak user, so that they can manage more or fewer configuration items on the Infomaniak Web app Mail (online service ksuite.infomaniak.com/mail).

Preamble

• The email address is first created within a Mail Service and can then be used within one or more Infomaniak Mail interfaces by one or more users.
• The creator (or manager) of the address may want to limit the possible actions for one or the other of the users who will use the email address.
• This fine-grained permission management can be done when creating an address or afterwards, and you can also define what the default rights should be for any new address created (read Global Configuration below).

List of mail user permissions

Manage permissions granted to a user

… from the Mail Service

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on the email address concerned in the table that appears.
4. There are several ways to modify the permissions of an email address:
   • When adding a user to an email address:
     
   • Once the user has been added:
     1. Click on the action menu ⋮ located to the right of the user's name of the email address.
     2. Select ✎ Modify rights:
        
     3. Or click directly on the icons visible in the table:
        

… from the Manager (user management)

1. Click here to access user management on the Infomaniak Manager (need help?).
2. Click on the user concerned in the table that appears.
3. Expand the collaborative tools section by clicking on the chevron ‍.
4. Expand the section of email addresses accessed by the user by clicking on the chevron ‍.
5. Click on the action menu ⋮ located to the right of the email address concerned.
6. Select Modify rights:
   
7. Or click directly on the icons visible in the table:
   

… from the Web Mail app

1. Click here to access the Infomaniak Web Mail app (online service ksuite.infomaniak.com/mail).
2. If necessary, click on the chevron ‍ to the right of the email address currently visible on the Infomaniak Web Mail app.
3. Click on the action menu ⋮ to the right of the email address you wish to configure.
4. Click on Email address settings:
   
5. Click on the action menu ⋮ located to the right of the user's name of the email address.
6. Select ✎ Edit rights:
   
7. Or click directly on the icons visible in the table:
   

Result for the user

The user who has permissions removed will no longer see certain corresponding menus in their email address settings:

For some features, even if the menu is still accessible, it's the buttons that will be inoperative or grayed out:

Global configuration

Set default parameters

To set the default rights that will be automatically selected when the “global configuration” is applied by the administrator:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on Global configuration in the left sidebar:
   
4. Then click on Filters and permissions.
5. At the bottom, enable or disable the rights to be granted during future email address creations:
   
    

Global configuration when creating an email address

If a new email address is created for one or more third-party users, the permissions defined in the Global configuration are automatically pre-selected during the assistant step:

It is of course possible to modify the different permissions of the different users on a case-by-case basis.

Apply the global configuration to existing addresses

To apply this global configuration to the existing email addresses of a Mail Service (which will then apply to all users concerned, listed in the Users column):

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Select the email addresses concerned by checking the boxes to the left of the line.
4. Click on Apply the global configuration at the bottom of the screen (by first clicking on the action menu ⋮ if necessary):
   

Apply the global configuration when managing the permissions granted to a user

To apply this global configuration when you edit the rights of a user on an email address (refer to the chapter “Managing permissions granted to a user” at the top of this guide), click on the button dedicated to this use:

This guide explains how to renew or restore a domain name registered with Infomaniak.

Preamble

1. You are automatically notified by email (at the address you mentioned) when one of your domain names is about to expire.
2. If this domain name is not renewed before its expiration date, it enters a redemption period during which it can still be recovered/restored.
   • The restoration fees and the duration of the redemption period are variable depending on the extension concerned.
3. Once the redemption period has elapsed, the domain name is free and can be reserved again by anyone.
   • If your domain is important for your activities, Renewal Warranty offers you the assurance of never losing it: Infomaniak will do everything in its power to ensure that you keep it even if you do not provide timely updates at its expiration.

Renew a domain name before expiration

The renewal of one or more domain names is done exactly the same way as any other Infomaniak service renewal. Refer to this other guide if you are looking for information on how to renew the product in question.

Restore a domain name after expiration

To restore a domain during its redemption period:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. An expired domain is indicated as such:
   
3. Click directly on the name assigned to the product concerned:
   
4. Click the Restore button:
   
5. Follow the restoration steps to the end.

Resolve an issue

What to do if the domain does not seem visible in your account?

• Check that you are logged in with the correct user account, and that you are displaying the correct Organization if you are associated with multiple entities.
• Consult the DOMAIN section of the Manager and not in a section of billed or renewable products.
• Repurchase the domain name if it has not been reserved since.

This guide explains how to restart the transfer of a domain name to Infomaniak in case of failure.

Manually restart a domain transfer

When the transfer of a domain name fails, you receive an email with the possible reason for the problem.

The message also contains a link to restart the transfer request without paying the transfer fees again.

In case of a problem:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Follow the instructions displayed on a red background at the top of the page.

This guide explains how to add a billing address so that the products of your Organization can be billed in the future under new coordinates, for example to assign invoices to different people.

Add billing addresses

To create additional billing addresses:

1. Click here to access billing address management.
   • Access requires authentication with a user who has sufficient rights.
2. Click the Add button.
3. Enter the desired coordinates for the additional billing address.
4. If necessary, set this address as default.
5. Click Confirm:
   
    

When renewing a product, choose the desired billing address.

Refer to this other guide if you are looking for information about the postal address currently defined.

This guide explains how to enable two-factor authentication, or two-step verification, to secure the connection to your Infomaniak account (and consequently access to kSuite tools, hosting, etc.).

Preamble

• This two-step validation, also known as multi-factor / two-factor authentication (2FA, in English two-factor authentication, 2FA) protects access to your Infomaniak account by:
  1. your chosen password
  2. and a second identity verification method, such as a code obtained on your mobile device, for example.
• If a malicious person manages to decipher or steal your password, they would still need a validation code that only the legitimate user can obtain on their mobile device.
• Refer to this other guide if you are an administrator of an Organization and wish to enforce 2FA for all users who have not yet activated it.

Enable two-step verification

To increase the security level of your Infomaniak account:

1. Click here to log in and access the management of two-factor authentication on the Infomaniak Manager.
2. Once logged in, you can choose a 2FA method:
   
   1. the kAuth app for iOS / Android devices
   2. another method (see below).

Request for connection authorization via Infomaniak apps

1. From the moment you activate 2FA by configuring one of the methods presented below, it is automatically the Infomaniak apps (Mail, Euria, kDrive...) that allow you to validate the connection when connecting from another device:
   
2. You can, of course, request on a case-by-case basis to receive the validation request on one of the other registered methods:
   
3. In this case, you access the different 2FA methods already registered on your account:
   

The different validation methods

At point a above, you can download and configure the iOS / Android app kAuth (refer to this other guide on this subject):

• It allows you to receive a push notification YES / NO to authorize or not the connection to your Infomaniak account.
• It also generates a one-time code, including offline, to allow connection.

At point b above, you can choose another method from:

1. any OTP application (such as Authy for example) to obtain a one-time code
2. YubiKey (from Yubico)
3. SMS (only for countries CH / FR / BE / DE) to obtain a one-time code

Then click the button to add the method and follow the on-screen information to complete the setup.

Be careful with existing synchronizations

Once strong authentication is activated, to access certain tools (synchronization for example) it is necessary to create application passwords.

It is not necessary to call Infomaniak, which does not have any of your codes & passwords in its possession. For any request for help regarding 2FA, refer to this other guide.

Modify the default option or remove one

If you have activated multiple validation methods (SMS, OTP application…), you can define the one that will be proposed by default for each connection.

1. Click here to log in and access the management of two-factor authentication on the Infomaniak Manager.
2. Click the button to set as default.
3. Click on the trash can to remove and no longer propose the selected method:
   

To completely remove 2FA, refer to this other guide.

Authenticate each time the browser is opened

To request not to keep cookies when closing browser windows, and therefore request authentication each time you access the Infomaniak Manager when you restart the browser…

… on Chrome

Specify in the Google Chrome settings (chrome://settings/content/siteData to paste in the address bar or refer to the official documentation) the address [*.]infomaniak.com:

This guide for Infomaniak Partners details a very useful accounting feature for exporting billing information related to Managed Clients.

Export the file of Managed Client information

To access the Managed Clients page:

1. Click here to access your Managed Clients on the Infomaniak Manager Reseller Space (need help?).
2. Click the Download button (top right of your Managed Clients table) to include data from all of your Clients.
3. Choose the type of history to export.
4. Choose the period to include in the exported data and confirm:
   
5. Click the blue Export button to start downloading the data into a CSV file (format .csv).
6. To export data from only part of your Managed Clients, click the checkboxes next to the relevant Clients and activate the export from the menu that appears at the bottom of the page:
   

This guide details the two main types of identifiers. They are distinct, even if the address format can be identical.

Infomaniak Account vs Email Address

Here is a summary of these 2 types of identifiers:

What to do in case of a connection problem?

It is not necessary to contact Infomaniak Support (who does not have any of your passwords)…

• Problem with the Infomaniak account? Reset the account password.
• Problem with an email address? Reset the email password.

Explanations

1. Like many other online services, you registered with Infomaniak using a personal email address.
2. This personal email address serves as your login identifier when you want to access Infomaniak services.
3. This login identifier has its own password (set when creating your Infomaniak user account – your personal email address, see above).

There is no link between…

• … this identifier/password pair described in points 1/2/3 above…
• … and the email addresses you have created or obtained subsequently with Infomaniak.

A link might exist if the address is the same (for example, you signed up with the email address toto@abc.xyz and you also manage this same email address at Infomaniak) but even in this case, the password will probably be different — once for the login identifier toto@abc.xyz and once for the email address toto@abc.xyz.

Other identifiers?

Acquiring other Infomaniak products involves obtaining other identifiers, such as those required for FTP, MySQL, SSH, WebDAV connections, etc., but these identifiers are completely independent of the two types described above.

This guide explains how to switch from one Organization to another from your Infomaniak Manager or how to remove yourself from an Organization to which you belong.

Preamble

• Since you opened your account with Infomaniak, you are part of at least one Organization.
  • If you were alone and it was not an invitation, an Organization was created in your name and you automatically become the legal manager.
  • Otherwise, you belong to the Organization that invited you (to join its kSuite, to manage a product, etc.).
• Only a legal manager/owner can make modifications.
• It is quite possible to access several Organizations from the same login credentials, and to switch quickly from one to the other.
• You can also switch between your Organizations on ksuite.infomaniak.com; if you have my kSuite, it will always be offered first.

Display another Organization

To switch to one of the other Organizations to which you belong:

1. Click here to access the management of your products (Infomaniak Manager).
2. Click on the chevron ‍ at the top left of the Manager interface.
3. Click on the Organization to which you want to access.
4. The Organization change is immediate, you are automatically switched:
   
   

Manage Organizations / Leave an Organization

To view all the Organizations to which you belong (because you created them with your user account or because you were invited to them) and possibly remove your membership (if you are not the last user or the only legal manager):

1. Click here (or on the badge with your initials/avatar at the top right of the Infomaniak Manager) to "Manage my account":
   
2. Click on Organizations in the left sidebar:
   
3. Click on the icon located to the right of the Organization name to leave it:
   

A user can leave any Organization on their own as long as…

• … this user does not belong to the Organization's kSuite
• … the login address of this user is not in an Organization's Mail Service
• ... this user is not the last owner of the Organization

This guide explains how the Infomaniak service administration interface named Manager https://manager.infomaniak.com works.

Preamble

• The Manager is the Infomaniak interface that allows you to manage your various Infomaniak products, such as domain names, hosting, as well as the administrative, billing part, etc.

Ordering a product = creating an account

If you do not yet have any products with Infomaniak, during the ordering process, you will be invited to create an account (with a login identifier) and an Organization is automatically created on this occasion.

For an individual, the name of the Organization will generally be composed of their first and last name, while for a company, it is generally the name or the company's legal name.

Once the Organization is created by this first user, it is possible…

1. … to add other users
2. … to create other Organizations

1. Other users can have…

• … all rights and therefore be administrator of the Organization
• … limited rights (access to specific products)
  • … with or without billing rights

2. Other Organizations can…

• … contain other products unrelated to other Organizations
• … have their own users who will not have access to other Organizations

The concept of Organization is particularly interesting for people who need to manage multiple products for different clients. Imagine, for example, that a webmaster is required to administer the products of 3 different companies, each having its own Organization containing their respective products. By adding the webmaster or the partner as an administrator of their Organization, the latter can easily switch from one account (Organization) to another to manage the different products of the 3 companies without having to log in and out each time. Indeed, they will use a unique login identifier.

Navigate and access your products

There are several ways to access your products, for example, the list of your hostings (where your sites are located), once you are logged in.

Can't find your products?

If you are on an interface where your hosting products are not displayed, you are probably on my kSuite; click on the icon at the top right of the interface to switch between the my kSuite apps (Mail for example) and the Manager:

If you still can't find them, check the currently displayed Organization...

Navigate within the Infomaniak Manager

You can navigate using the left sidebar by clicking on Web and Domain then on Hosting:

You can also click in the center of the homepage on Hosting (under Web and Domain):

Another way is available in the FAQs: simply click on the link (example) indicated in the guide to go directly to the type of product concerned.

All you have to do is click on the name assigned to your product (for example domain.xyz when you arrive on the page for managing your domain names).

View the online tutorial

Click on the icon at the bottom right to get the visual guide again, presenting you with the main sections of the Manager:

Resolve a problem on the Manager

Unable to log in?

Refer to this other guide.

Is the product you are looking for grayed out or invisible?

You are probably not in the correct Organization or user account if your usual products are not visible. Check and change the Organization (if your user allows it) or log in again to a completely different user account.

A mouse click does not load the desired page?

Do not click in the product selection boxes otherwise nothing will happen (except for the selection for a possible batch operation) but directly on the name assigned to the product concerned:

Is the desired operation not possible or grayed out?

Your user may no longer have sufficient rights within the Organization. Try to find out more with this other guide (or this one if it concerns actions at the email level).

This guide explains how to order an Infomaniak product for which you benefit from a discount or free offer (promo code or free offer already confirmed by one of the Support agents).

Preamble

• In some cases (e.g., special offer for customers moving their data from a competing host that is discontinuing its services), you may be eligible for a discount code (partial discount or equivalent to the total purchase price) that allows you to order hosting, email addresses, etc.
• Don't have a promo code? Discover Infomaniak's free offers!

Using a deal / promo code

A promo code is used at the end of an order placed in the Infomaniak shop for purchasing new products such as Swiss Backup, for example:

1. First, choose the desired payment method.
2. Enter the promo code.
3. Click the Apply button.

Repeat for additional promo codes if you have multiple (and therefore if you have multiple corresponding products in the cart):

Using a free offer

To order a product as part of a free offer:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on the type of product for which you have received a free offer (then, if necessary, click on Back... in the left sidebar menu).
3. Click the Order button (usually a shopping cart icon) or go to the Infomaniak Shop.
4. When the order summary appears, activate the free offer using the dropdown menu displayed next to the affected product.
5. Complete the order.

In case of a problem

• Check that you are connected to the correct Organization on the Manager.
• Check that you have ordered the correct product, the one for which the free offer was generated.

This guide explains how to change the mobile phone number (used in case of forgetting the password to access your Manager) of your Infomaniak account (= user account).

Preamble

• Refer to this other guide if you wish to change the email address used as a login identifier for the platform or this other guide to change your personal details.

Change the mobile phone number

To change the phone number associated with your Infomaniak account:

1. Click here to access the management of security information on the Infomaniak Manager.
2. Click on Modify in the Recovery Phone box:
   
3. Enter the country code corresponding to your country and the new mobile phone number.
4. Enter your Manager login password.
5. Click on the Next button to save:
   

Note: it is possible for an administrator within the Organization to block users from requesting a password reset by SMS:

This guide explains how to disable two-factor authentication, also known as two-factor authentication (2FA) or two-step verification for logging in to the Infomaniak Manager (manager.infomaniak.com) or Mail Infomaniak (ksuite.infomaniak.com/mail).

Preamble

• For security reasons, Infomaniak support will never disable a login validation method activated on an account upon a simple request.
  • You must absolutely follow the procedures below.
• Attention, if you were using the SMS authentication method, once deactivated, you will only be able to re-enable this method if you are domiciled in CH / FR / BE / DE.
  • Outside of these countries, you will need to use kAuth or any OTP application.

Disable 2FA

If two-step verification is enabled and you wish to disable it:

1. Click here to access 2FA management on the Infomaniak Manager.
2. Click the Remove button to remove the security:
   
   1. If the red button is inactive / grayed out…
      
   2. …there is probably an upstream security option that prevents you from disabling 2FA:
      
3. Enter the password to log in to your account.

In case of a problem

Obviously, the procedure above requires logging in one last time with two-factor authentication in order to then be able to disable it.

If you do not have access to the kAuth application or the device that receives the validation SMS, there is no point in calling Infomaniak; in this case, no choice, you will have to provide a number of security elements manually or via the Infomaniak Check (kCheck) app to regain access to your account:

1. Click here to access the Infomaniak Manager login page.
2. Enter the username and correct password.
3. When prompted for additional authentication, click on alternative methods:
   
4. Choose to enter one of your recovery codes if you had downloaded the sheet when activating 2FA:
   
5. Otherwise, select the last option to request help to access the form allowing you to submit your identity documents and recognition selfie:
   
6. Follow the procedure to the end and wait:
   

This guide explains how the Infomaniak Partner Program works, its eligibility criteria, and its numerous exclusive benefits for IT professionals.

Preamble

• By becoming a Partner, you develop your activities with a provider recognized for its reliability, security (ISO certified) and exemplary ecological commitment.
• The program is open to any professional entity (Switzerland or Europe) that meets the following criteria:
  1. Be a company registered in the Trade Register (or SIRET/equivalent) with an active website.
  2. Manage a volume of products equal to or greater than CHF 2000 / € 1800 per year.
  3. Provide first-level technical support and billing for your own customers.
  4. Commit to using exclusively Infomaniak solutions for projects from the tender platform.
  5. Respect the specific conditions for Resellers.
• Become a Partner to immediately benefit from discounts, cashbacks and centralized management tools.
• If you are an individual, turn to the Affiliate Program (incompatible with Partner status).

Exclusive Benefits for Partners

The Partner Program is designed to maximize your profitability while offering you a sovereign and high-performance infrastructure.

Priority supportSupport Plusincluded

• Free access to Support Plus: as a Partner, you benefit from privileged access to our experts.
• Your requests are processed on a priority basis by our technical teams based in Switzerland, guaranteeing maximum responsiveness for your customers.
• A direct line and a dedicated ticketing interface to quickly resolve your complex issues.

Profitability and Savings

• Discounts and Cashbacks: up to 35% discount on our flagship products and recurring cashbacks on managed services.
• Domain Prices: access to the best market prices for the most common extensions.
• Free Tools: free and unlimited access to all WordPress themes and plugins from Elegant Themes (Divi, etc.).

Visibility and Development

• Tenders: receive exclusively the needs submitted by Infomaniak clients via our tender platform.
• Partner Directory: improve your SEO and visibility by being listed for free on the official directory.

Simplified Management (Reseller Console)

• Centralized Interface: a single dashboard to manage all your client base and track your revenues.
• Access Delegation: manage access rights for your collaborators and define precise intervention perimeters on your clients' accounts.
• White Label and Billing: total freedom in reselling your services and simplified management of financial flows.

Resources and Technical Guides

• What is a Partner?
• What is a Client (in the Partner sense)?
• Add a Client and Manage Their Products
• Authorize a Partner to Manage Your Products
• Manage Access Permissions Between Partner and Client
• Manage Infomaniak Billing Between Partner and Client
• Export Client Billing Data
• Terminate a Relationship Between Partner and Client

• Infomaniak, the Ethical Cloud
• Eco-friendly approach