This guide explains how to, from a Mail service, reset or delete the passwords for a mail addressto disconnect a third-party application such as Outlook or Thunderbird.

Introduction

• Changing the password for an email address is equivalent to changing the IMAP / SMTP password:
  • As soon as the password is changed, you must update your software (Outlook, etc.), mobile devices (iPhone), etc. with the new password (this is your responsibility).
• If you cannot log in to the Manager or Mail / kSuite, you will not be able to manage the passwords for any of your email addresses: please refer to this other guide in this case.

Remove a password / device

Prerequisites

• You must have at least the right to manage the Mail Service in question (or be an Administrator / Legal Representative within the Organization).

To disconnect any existing IMAP/POP/SMTP connections using a password generated in this interface (this will not remove the address from Infomaniak Mail apps – you need to manage the users of the email address for that), you can revoke a device or even delete all existing configurations with a single click:

1. Click here to access the management interface for your product in the Infomaniak Manager (need help?).
2. Click on the name of the product in question.
3. Click on the email address in question in the table:
   
4. Click on the Devices tab.
5. Click on the red link to disconnect all registered devices (confirmation is required).
6. Click on the action menu ⋮ located to the right of the device in question.
7. Click on “Change password” to disconnect the current connection but allow the device to reconnect with a new password directly.
8. Click on “Disconnect device” to remove it from the list and delete the corresponding connection:
   

What is a “generic” password?

Some email addresses may display a specific indication in the Devices section:

If this is the case, don't worry; it means that the address has a password assigned to it when it was created (prior to 2026). This password remains valid, but like other passwords, it cannot be displayed.And unlike other passwords, this one cannot be reset (the option is grayed out, disabled):

In this case, you can easily add an additional password.