This guide explains how to create a custom MX record (mx.domain.xyz assuming that domain.xyz belongs to you) to be used later in the MX configuration of your NAS.

Custom MX record

To access your domain names:

1. Click here to access the management of your domain on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the domain in question.
3. Click on DNS Zone in the left sidebar.
4. Click on the blue button Add a record:
   
5. Select MX as the record type.
6. Click on Next:
   
7. Enter the desired MX record ("mx.domain.xyz" for example).
8. Point the record to the desired IP address (target).
9. Click on the Save button:
   

This guide details the "502 Bad Gateway" errors that can be encountered when visiting a website.

Preamble

• The 502 Bad Gateway error occurs when the server acting as a gateway between the browser and the origin web server receives an invalid response.
• This error can be caused by an overloaded web server, communication issues between a CDN and the hosting web server, or a misconfigured proxy server.
• Sometimes, the error can be caused by a bad entry in the DNS server.

Troubleshooting steps

To resolve the 502 Bad Gateway error, you often need to proceed by elimination:

• Check if the server is temporarily overloaded: simply reload the page after a few minutes for the error to disappear.
• Clear the browser cache.
• Try from another browser.

This guide explains how to remove the link between a domain name and my kSuite.

Preamble

• Once removed, the domain name is available again to link to one of your services.

Remove the linked domain

To unlink a domain name from my kSuite:

1. Click here to access the management of your my kSuite on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ to the right of the my kSuite name.
3. Choose Manage domains:
   
4. Click on the icon ⋮ to the right of the domain name to unlink.
5. Click on Unlink the domain:
   
   • In the case of a my kSuite paid offer, you cannot unlink the domain name (terminate the paid offer first if necessary):
     
6. Activate if necessary the deletion of the domain name DNS entries.
7. Confirm the detachment.
8. Click the button to validate:
   

This guide explains how to remove an alias domain from an Infomaniak Web Hosting. The main domain name of the site will then no longer be linked to any other domain name.

Prerequisites

• Have dissociated the synonym domain name from the main domain name if there was an association before.

Remove the alias domain

To remove an alias domain from your site:

1. Click here to access the management of your site on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the site concerned:
   
3. Click on the chevron ‍ to expand the Domains section of this site.
4. Click on the action menu ⋮ to the right of the domain to be removed.
5. Choose Unlink:
   

6. Confirm the deletion of the alias:

   • If necessary, you can choose to delete the DNS records related to the domain…

   

This guide explains how, after purchasing a domain name from Infomaniak, to obtain for free an Email Service + Web Hosting.

Preamble

• For each domain name registered or transferred to Infomaniak, you can benefit from free:
  1. an email address that gives you access to the Infomaniak Mail app
  2. and a 10 MB Web space for a basic page.
• It is also possible to have a free Email Service while having a paid Web offer, or vice versa.
• Instead of a Starter type Email Service, there is also kSuite.

Activate the Starter Mail + Web offer

Prerequisites

• Own a domain name with Infomaniak (a DNS zone is not enough).
  • If necessary, order or transfer a domain.
• Depending on the type (Mail or Web) desired, not to have an existing corresponding product already associated with the domain name and this in any existing Infomaniak Organization.

To order a Starter Email Service and Starter Web Hosting included with each domain:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned:
   
   • It is necessary that no product is linked at the moment to the domain (visible in the column of linked products).
3. Click on one or the other of the shortcuts to Connect a service (mail or web):
   
4. In both cases, click on Order …:
   • 
   • 
5. You will be able to choose the corresponding free service (mail or web) and the next step will offer you to choose the other (mail or web) if desired.
6. Click at the bottom of the page to continue:
   • 
   • 
7. Finalize the order:
   
8. Return to your Infomaniak Manager to discover and use your new products:
   • 
   • 

Using your Starter products

• Create the desired email address on your Mail Starter Service.
• To use the 10 MB Web space and create a basic web page on your Web Starter Hosting, use:
  • the page editor
  • or the Web FTP on the Manager to manage your HTML pages
  • or any FTP software/client with the classic FTP protocol

Evolving a Starter offer

• Modify a Mail offer (click here).
• Modify a Web offer (click here).

In case of a problem with a Starter hosting

A Starter type Web hosting does not offer IPv6. Be careful with AAAA records in the DNS zone of the domain name concerned which can in particular prevent you from activating SSL; also refer to this other guide.

This guide details the administrative steps to transfer the management of a domain with the extension .de to another registrar than Infomaniak.

Transfer a .de domain elsewhere

As long as the administrative contact mentioned in the WHOIS of the domain to be transferred does not contain an address located in Germany, it will be impossible to request the transfer code. Refer to this other guide to modify the details.

Otherwise, you can delete the domain name and in this case, you must…

• … either contact Infomaniak support (by entering the email address mentioned in the WHOIS details) and request the deletion
• ... or wait for the domain to expire, after which it will be transferred to DENIC, whom you can contact to request the final deletion.

This guide is about the DMARC policy and the optional security reports sent by email that can be activated or deactivated upon request.

Optional DMARC reports

The DMARC reports are optional and provide the following information:

1. Third-party senders or servers that send emails on behalf of your domain.
2. The percentage of messages from your domain that successfully pass the DMARC verification process.
3. The servers or services that send emails failing DMARC verifications.
4. The DMARC actions performed by the receiving server for unauthenticated messages from your domain (none, quarantine, or reject).

When the reports indicate that most emails successfully pass DMARC verifications, it is recommended to strengthen your DMARC settings by enforcing stricter measures. This will enhance the protection of your domain against spoofing.

The written report is delivered as a ZIP archive containing the report in XML format. It is sent by email to the address you specify in the configuration, and will come from dmarc@infomaniak.com or other providers such as Microsoft, Google, Yahoo, etc.:

It is also possible to receive copies of problematic emails.

Analyzing a DMARC report

Infomaniak is neither able to analyze your potential DMARC reports and records, nor able to comment on the validity or compliance of these, as this is entirely your responsibility.

It is recommended to use an external service to analyze a DMARC report, such as https://dmarcadvisor.com/dmarc-analyzer/.

Deactivating a DMARC report…

… from a Mail Service

To deactivate the sending of a DMARC report if you still have a Mail Service (otherwise, see below):

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on Global Security in the left sidebar.
4. Click on Edit (in the DMARC section).
5. Remove the registered addresses and validate at the bottom of the page to Apply the changes:
   

... from the DNS zone of a domain

If the Mail Service is no longer in use but you continue to receive email reports, you need to act directly on the domain name and delete the dmarc record from its DNS zone (or simply edit it to completely remove the 2 tags rua and ruf):

The difference between RUA and RUF

It is important to understand what you are disabling by removing ruf:

• RUA (Aggregate): a daily summary (explained above); it provides statistics: "Yesterday, 50 emails were successful, 10 failed."
• RUF (Forensic/Failure): an email sent instantly as soon as a single message fails the DMARC tests; it often contains the original content of the email (subject, body).

This guide explains how to create a PTR record on the dedicated IPs of VPS Cloud / VPS Lite.

Preamble

• A PTR (Pointer Record) is a type of DNS record used to resolve IP addresses into domain names.
• The PTR record is used to associate an IP address with a domain name or subdomain.
• It is the opposite of the A record which is used to resolve domain names into IP addresses.

Create a PTR on the VPS Cloud / VPS Lite IP

If you have a VPS Cloud / VPS Lite and you want to create a PTR record for your dedicated IP address, follow these steps:

1. Make sure your domain or subdomain points to the IP address (v4 or v6) of your VPS Cloud / VPS Lite server.
   • You can do this by creating an A record for your domain or by modifying the existing record to point to the IP address of your VPS Cloud / VPS Lite.
2. Check that your domain points to the IP address of your VPS Cloud / VPS Lite (see 1).
3. Contact Infomaniak support to request the creation of a PTR record for your dedicated IP address.
   • Specify the IP address of your VPS Cloud / VPS Lite server (you can find this IP address in your server management dashboard or by using a command line command such as "ifconfig" or "ipconfig" depending on the operating system you are using).
4. Once the PTR record is created, use an online verification tool to ensure that the PTR record points to your domain or subdomain.

This guide details the conditions and procedure for using a Sectigo Infomaniak certificate on a site hosted elsewhere, with a third-party host.

Preamble

• You have the possibility to benefit from Infomaniak's advantageous rates for your SSL certificates while managing your sites with another host.

Install a Sectigo certificate

Due to the different providers, the installation of your certificate will not be automatic:

1. Obtain the CSR

Export the CSR configuration file from your host and enter it when ordering your certificate with Infomaniak.

2. Confirm domain ownership

Validate the domains included in the certificate via one of the following methods:

• Enter a validation code received at one of the following email addresses (the full email address must exist on the domain to be validated, here “domain.xyz” for example):
  • admin@domain.xyz
  • administrator@domain.xyz
  • hostmaster@domain.xyz
  • postmaster@domain.xyz
  • webmaster@domain.xyz
• Creation of a unique CNAME record in the domain's DNS.
• Validation txt file to upload via FTP to your site.

This guide allows you to quickly use the essential functions of your new Cloud Server.

Install an application

• Create a WordPress website
• Install a web application (ownCloud, Joomla, Typo3, Drupal, phpBB, Simple Machines Forum, Magento, Prestashop, …)
• Install applications/technologies on Cloud Server (Fast Installer)

Configure the server

• Manage your MySQL databases
• Manage MySQL limits
• Manage your FTP accounts/users
• Manage and publish files on your hosting via FTP
• Modify resources and configuration

Manage sites and domains

If your domain name is not managed by Infomaniak or if your hosting is not managed in the same user account as your domain name, refer to this other guide to configure the DNS or records to link the domain name to your hosting. But also:

• Transfer a shared web hosting to a Cloud Server
• Add a site or subdomain to your hosting (multisite)
• Preview your site even if your domain name does not yet point to Infomaniak's servers

This guide explains how to view a website hosted by Infomaniak even if no domain name / URL is currently configured correctly to direct the visitor to this site.

Preamble

• Thanks to the preview URL of your website, you can get the current version of your content in a browser, regardless of whether the corresponding future domain name is not yet configured correctly.
• This site preview can be done using a preview URL and allows you to test a site before pointing a domain name that, for example, currently points elsewhere.
• This temporary URL provided by Infomaniak may change at any time and is only available with paid offers.

Get the preview URL of your site

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on More information.
4. The preview address is indicated under Preview URL (e.g.: XXX.preview.infomaniak.website):
   
    

In case of problem…

If when visiting your preview address, the URL immediately changes to another one, it may be a .htaccess file that you have modified to include rewrite rules. You need to deactivate it and then test again.

… on WordPress

If the preview URL always displays even though you have done what is necessary regarding the domain name, you need to assign it the final address as the main address in the options of your website.

Alternatives to preview your site

If you wish to proceed differently than with the preview address provided by Infomaniak (see above), you can modify the hosts file of your computer (including with browser extensions like this one for Firefox). You will need the IP address of your site for this.

When your tests are completed or the DNS of the domain name are up to date, do not forget to delete your possible modifications otherwise it will be impossible to display your site if the IP address of the server is modified or the site is migrated to another web hosting.

This guide is intended for users of Site Creator Infomaniak who wish to optimize the referencing of their site.

Preamble

• Infomaniak is one of the most powerful hosting providers in the French-speaking market, which contributes to the good referencing of your sites.
• However, Infomaniak will not intervene on the content or development of hosted sites (refer to this other guide regarding referencing).

Add Site Creator to Google

Prerequisites

• Access Site Creator:
  • Click here to access the management of your product on the Infomaniak Manager (need help?).
  • Click directly on the name assigned to the Site Creator concerned.
  • Click the Edit my site button to start the editor:
    

To submit your site to the Google search engine:

1. Click the Applications button in the left sidebar.
2. Click the Add to Google application:
   

This application allows 2 operations:

1. Open the Google Search Console interface allowing the management of your site's analyses:
   
2. You can insert the verification code provided by Google Search Console in case you choose the simple method (read below):
   

Property verification (requested by Google)

When you want to add your site to the Google tool, and you click the button in step 1 above, you will be given 2 proposals:

1. the method to monitor an entire domain, which requires verification that you will need to do at the level of your domain name (on the Infomaniak interface if your domain name / DNS zone is managed by Infomaniak),
2. the simpler method allowing you to indicate the exact URL of your site and for which the verification will be done directly from Site Creator:
   

1. Method with domain name ownership verification

1. Enter the complete URL of your Site Creator and click on Continue:
   
2. Check that the TXT type is selected and click on the COPY button:
   
3. Click here to access the management of your domain name if it is managed with Infomaniak (otherwise, you will need to apply these operations with the relevant provider).
4. Click directly on the name assigned to the product concerned.
5. Click on DNS Zone in the left sidebar menu.
6. Click on the button to add a record:
   
7. Select the TXT type from the list.
8. Click on the Next button:
   
9. Leave this field blank or enter the term before your domain name if you have created a site xxx.domain.xyz (in this example, you would enter visit in the Source field, since Site Creator is created on https://visit.example-domain.ch).
10. Paste the information retrieved in step 2 above.
11. Click on the button to Save:
    
12. Go back to the Google tool and click on Verify (wait a few minutes if the verification does not occur):
    
13. The link is established between your Site Creator and the analysis console; click on the button to go configure the property:
    

2. Simple method

1. Enter the complete URL of your Site Creator and click on Continue:
   
2. Click on the chevron to expand the HTML TAG section to obtain the information to paste in Site Creator to prove ownership.
3. Click on the COPY button:
   
4. Paste the information in the designated area on Site Creator.
5. Save the changes:
   
6. Go back to the Google tool and click on Verify (wait a few minutes if the verification does not occur):
   
7. The link is established between your Site Creator and the analysis console; click on the button to go configure the property:
   

Define Meta tags

Once in Site Creator:

1. Click on the Settings button in the left sidebar.
2. Click on General settings.
3. Click on SEO & metadata.
4. Insert title, description, and keywords for the entire site:
   
   

This is also where you can manage the robots.txt file if necessary.

To set this but for a specific page:

1. Click on the Settings button in the left sidebar.
2. Click on General settings.
3. Click on Sub-page settings.
4. Click on SEO & metadata.

If you do not intervene on this page, it is Site Creator that dynamically manages your tags.

You can also manage the URLs of your pages independently of the SEO title of your page (page named "Contact" on the SEO side while its URL will be for example "/enterprise").

What "Meta Keywords"?

To enter multiple keywords, separate them with a comma or similar:

Sitemap.xml

Do not confuse this with the Site Map module, the sitemap.xml file lists all the pages of your site to help search engines discover and index them effectively. You can examine it to understand the site structure; replace domain.xyz with your domain name to access it (publicly) from a browser:

https://domain.xyz/sitemap.xml

Submit your clean URL to Google Search Console (refer to the first chapter above in this guide) and other webmaster tools to improve indexing.

Insert tracking codes

Your website includes a simple Statistics module, but you can use Google Analytics or other tracking methods (such as Facebook Pixel, Google Tag...) that require inserting code on your site:

1. Click on the Settings button in the left sidebar.
2. Click on General settings.
3. Click on SEO and statistics.
4. Scroll down the page and insert your tracking codes.

This guide explains how to install a free SSL certificate from Let's Encrypt on a website hosted by Infomaniak.

Preamble

• Once the certificate is installed, your website will be accessible in http and https …
  • If necessary, automatically redirect all your visitors to the secure https site.
• If you wish to include an alias domain name recently added to your site that already had a certificate, you need to update it.
• For multiple subdomains, refer to this other guide.
• Let's Encrypt limits the installation of certificates to:
  • 100 subdomains
  • 20 certificates for 7 days per registered domain
  • 5 unsuccessful requests per account per hostname per hour

Install a free SSL certificate on a website

Prerequisites

• For the installation to be possible, the DNS of the domain name must be correctly configured to point to the site in question.
• If a change has just been made at this level, some operations may not be functional immediately.

To access the websites to install an SSL certificate on them:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question:
   
3. Click on Configure under SSL Certificate:
   
4. Click on the Install a certificate button:
   
5. Choose the free certificate.
6. Click on the Next button:
   
7. Check or select the domains concerned.
8. Click on the Install button:
   
9. Wait a few minutes until the certificate is obtained on the site.

This guide is for you if you wish to perform vulnerability tests on your site / server hosted by Infomaniak.

Tolerated and restricted

You are free to perform vulnerability tests (SQL injection, XSS, etc.), intrusion, or penetration testing (pentest) on your Infomaniak hosting only under the following conditions:

• ... between 9 AM and 5 PM CET
• ... from Monday to Friday
• ... with the minimum number of attack packets regardless of the software used (AppScan for example)
• ... without ever performing a single DoS or DDoS (Denial of Service) attack
• ... by respecting the Infomaniak Terms of Service, in particular the shared framework of the services

This guide explains the main differences between an EV and a DV certificate.

EV SSL Certificates: for companies

The Sectigo EV SSL certificate can only be issued to companies registered in an official registry.

It provides the highest level of trust with your customers and offers unique benefits in addition to including the benefits of a DV certificate:

• Your company name in the navigation bar
• padlock in the navigation bar
• dynamic secure site seal
• validation of your domain name
• manual authentication of your company's contact details and identity
• guarantee up to $1,750,000 for end users
• 7/7 support

Activating an EV SSL certificate can take up to 24 hours and will require actions on your part.

DV SSL Certificates: for companies and individuals

The Sectigo DV certificate is open to individuals and companies. It does not include some of the benefits mentioned above, but it offers additional benefits over free Let's Encrypt SSL certificates:

• dynamic secure site seal
• validation of your domain name
• guarantee up to $10,000 for end users
• 7/7 support

Activation of a DV SSL certificate is immediate.

And the Let's Encrypt certificates?

A free Let's Encrypt certificate guarantees the same level of encryption as an EV or DV certificate. However, Let's Encrypt certificates do not offer the following benefits:

• manual validation of your company's contact details and authenticity (EV)
• guarantee for end users in case of fraud (EV/DV)
• support in case of questions

In summary, Let's Encrypt certificates ensure the encryption of exchanges between your users and your site, but they do not guarantee to internet users that they are on a legitimate site whose identity has been authenticated by a certification authority.

This guide details the validity rules for EV and DV SSL certificates, following the latest directives from the cybersecurity sector.

Validity period of SSL certificates

At the initiative of the CA/B Forum (which brings together major Web players such as Apple, Google, and Mozilla) and in order to strengthen overall security of exchanges, the maximum validity period of SSL certificates has been reduced. As of mid-March 2026, any new certificate issued by Sectigo has a maximum validity period of 200 days (approximately 6 months), compared to 397 days previously.

This shortening of the certificate lifecycle aims to limit risks related to hacking and to ensure that company identity information is verified more frequently. This change does not affect the price or the commitment period of your product.

Sectigo SSL DV certificates

For SSL DV (Domain Validation) certificates, Infomaniak ensures automatic renewal every 6 months (the new certificate is generated during the month preceding its expiration).

• If your site is hosted with Infomaniak: the installation of the new certificate is completely transparent and automatic.
• If your site is hosted outside of Infomaniak: you will need to manually reinstall the certificate on your server with each renewal (every 6 months).

Sectigo SSL EV certificates

Due to their higher level of security, SSL EV (Extended Validation) certificates require manual validation of the company every 6 months, regardless of the subscription period chosen.

• This procedure involves a new verification of your data and a validation call (as described in this other guide).
• As with DV certificates, manual reinstallation is imperative if the certificate is used on a server external to Infomaniak.

Thank you for entrusting the management of your domain names to Infomaniak.

This guide allows you to quickly use the essential functions of your new product.

Some important guides

Administrative

• Protect your personal information in the WHOIS
• Protect your domain from theft and loss
• Modify the domain name coordinates
• Who owns a domain name?
• Use the free services (mail and Web 10 Mo) linked to a domain managed by Infomaniak
• Transfer another domain name to Infomaniak

Technical

• Edit the records (A, MX, Web, Mail, etc.) of a domain registered with Infomaniak to for example join a hosting not managed by Infomaniak
• Modify the DNS servers
• Redirect traffic
• Configure DynDNS

• Link a domain name to another
• Unlink a synonym domain from a domain name

• Link a domain name to the Mail Service
• Link an additional domain name to the Mail Service
• Unlink a domain linked to the Mail Service

• Link a domain name to an Infomaniak Web Hosting
• Link an additional domain name to a website
• Unlink a domain linked to the website

• Link a domain name to my kSuite
• Link an additional domain name to my kSuite

• Link a domain name to the Infomaniak Synology NAS
• Link a domain name to Wix
• Link a domain name to Site Creator
• Link a domain name to the Newsletter
• Link an Infomaniak domain name to an external service

Otherwise, find the desired topic among the rest of the FAQs.

Click here to share feedback or a suggestion on an Infomaniak product.

Thank you for choosing to customize your account with Custom Brand!

Introduction

• Available as an option with any Infomaniak offer or already included with kSuite Enterprise, discover this customization tool to make your web addresses unique, add a logo or an image slideshow to your login page to your Infomaniak Organization.
• The Web Redirection tool will no longer be usable on your domain after activating Custom Brand on it.

Custom Brand Customization Guides

Prerequisites

• Own a domain name with Infomaniak (transfer it if necessary).
  • Its extension must be among those supported by Custom Brand.
  • Note that this also works with a subdomain.
• Configure the domain to use Infomaniak's DNS servers.

Then, to use Custom Brand:

• Access Custom Brand, customize the URLs & interface
• Troubleshoot an issue:
  • Verify the associated domain
  • Block the associated domain
  • Disable Custom Brand

Customize your web addresses with your domain

Customize the interface of your Organization

The following interface options are modifiable from the kSuite settings:

• Add your logo to your Organization's interface.
• Add a panorama of 3 images on the login page.
• Change the text and button color on the login page.
• Customize kDrive shares (see this other guide).

This guide presents the Infomaniak Public Cloud, an Infrastructure as a Service (IaaS) solution based on OpenStack that provides the resources you need to develop your projects.

Preamble

• Infomaniak's Public Cloud, a platform powered by open source and free OpenStack technology, offers virtual instances with several performance profiles:
  • IOPS-optimized instances
  • RAM-optimized instances
  • Instances with latest generation GPU
• Panel of tools available:
  • Object storage (S3 compatible)
  • Managed Kubernetes service
  • Managed databases
  • Load balancers
  • DNS management
  • Private network services
• Many integrations, including:
  • A unified API
  • A Terraform/OpenTofu connector
  • An Ansible collection
• The infrastructure is available in several regions in Switzerland, with several availability zones.

To get started

• The Infomaniak Public Cloud user guide presents many tutorials, step-by-step guides, and best practices to follow.
• Also consult all Public Cloud FAQs and in particular:
  • Create a new project
  • Action on an existing project
• The list of scheduled maintenance and current issues is available at https://status.infomaniak.cloud/.
• Discover the presentation of the Public Cloud (replay of the Infomaniak 2022 Webinar):
  
  
   
  • Understand simply what a Public Cloud (IaaS) is, the uses and who it is for
  • Complete tutorial to deploy WordPress with OpenStack in Infomaniak Public Cloud (scripts included)
  • Frequently asked questions about Infomaniak Public Cloud (2022)

Pricing

• Billing process
• Estimate the cost of resources used
   

Community space & Feedback

• Click here to share an opinion or suggestion on an Infomaniak product.
• Consult the Reddit page created to facilitate technical exchanges with the user community.

This guide explains how RBLs work, the questionable policy of some of them, and the ways to resolve a potential email block.

Preamble

• RBLs (Realtime Blackhole List) or DNSBL (DNS Black List) are lists containing addresses / IP / provider names / servers, known as major spam senders.
• These are often large generalized blacklists, allowing to spot messages considered as unwanted and those who send them, that some providers maintain (smtpcheck, uceprotect: non-exhaustive list)…

Adding the email address to the RBL

When an email address is identified as belonging to an unwanted sender, it is blocked to prevent the reception of unsolicited messages. A block in the RBL does not expire. Addresses will be listed indefinitely.

If you receive a message indicating that your email address is blocked by RBL, this means that the Infomaniak security system has detected suspicious or unwanted activities associated with this email address. This may include mass sending of unsolicited messages, participation in phishing campaigns or other malicious behaviors.

Resolving an email block (RBL)…

… if the error mentions your address and RBL

If you get errors of the type

anna.a@domain.xyz is rbl blacklisted - http://chk.me/rbl

when sending an email and you think it’s a false positive, contact Infomaniak support.

To avoid having your email address blocked by the RBL blocking system in the future, follow the best practices for using email:

1. Do not send unsolicited messages or mass messages to unknown recipients.
2. Regularly sort the list of recipients used.
3. Do not participate in phishing or cybercrime activities.
4. Ensure the best level of security where your emails are used:
   1. strong password
   2. up-to-date software
   3. up-to-date operating system (iOS, Android, Windows, macOS, etc.)
   4. up-to-date associated domain configuration

... if the error mentions an organization like Sorbs or Barracuda

If you get errors of the type

554 5.7.1 Client host blocked using sorbs

or similar:

1. Follow the procedure of the mentioned organization (e.g. http://www.barracudacentral.org) to get your address removed from the list.
2. Temporarily change your Internet service provider or connection method - WIFI vs 4G/5G - to send your messages.
3. Inform your correspondent and their email provider to take the necessary steps and/or to stop using an unreliable RBL.
4. Wait a few hours and try again.

Fewer and fewer professionals (ISP, hosts, etc.) use service providers like Backscatterer / UCEPROTECT which are primarily for profit, and there are many other very effective lists, such as ABUSIX or SPAMCOP, which are well-maintained and whose real goal is to fight spam, one of the priorities of Infomaniak.