This guide explains what spamtrap email addresses are.

Preamble

• A spamtrap, also known as a honeypot, is a tool used to detect and catch spammers.
• It is essentially an email address or a system that is created with the purpose of attracting unwanted messages, such as spam.

How a Spamtrap Address Works

A spamtrap address works by attracting spam and identifying the senders of unwanted messages. Here's how this can happen:

1. An email address is created specifically to act as a spam trap; it is usually configured not to receive legitimate communication.
2. The spamtrap address is hidden or obscured so that it is not visible to legitimate users, but only to spammers; this can be done by placing it on hidden web pages, in forums inaccessible to the public, or by making it invisible to humans (e.g., using white text on a white background).
3. Spammers use automated techniques to extract email addresses from various sources, such as websites, forums, social networks, or stolen address lists; during this process, they may inadvertently or intentionally include spamtraps in their lists.
4. When a spammer sends a message to a spamtrap address, it is captured and recorded; since the address is not used for legitimate communication, any email received is considered unwanted.
5. When a spamtrap receives spam, it triggers an alert for email service providers like Infomaniak; they can then identify the spammer by examining the message headers or the information related to the source IP address.
6. Once a spammer is identified through a spamtrap address, measures can be taken to block or filter their unwanted messages; Infomaniak can add the spammer's IP address to a blacklist, implement stricter anti-spam filters, or take other actions to protect their users.

This guide explains how to order a DNS zone from Infomaniak.

Preamble

• Having the DNS zone with Infomaniak is useful if your domain name is registered elsewhere (third-party provider/registrar) and you want to easily link this domain with Infomaniak products.
• Indeed, it is not enough to own a site domain.xyz with Infomaniak and to indicate the 2 Infomaniak DNS addresses with the domain name registrar (if it is not Infomaniak) for the site to display when you type domain.xyz in a browser.
• You must add a DNS zone in the same place as the hosting to make the site work easily.
• This will also be particularly useful if the service provider managing your domain name does not offer DNS zone management.

Order a DNS zone

To do this:

1. Click here to access the Infomaniak domain Shop.
2. Start a search with the name of the domain registered elsewhere.
3. Click on the action menu ⋮ located to the right of the result obtained.
4. Select Order a DNS zone:
   
5. Complete the purchase.
6. Once added to your Manager, the zone can be edited.

This guide explains how to replace the main domain name associated with a Mail Service in case you want to modify the spelling of everything that comes after the at sign @ of your email address (= the domain name). If your Mail Service is part of a my kSuite, then you will need to act on the my kSuite domain directly.

Preamble

• You can also follow this procedure if the goal is to have completely new email addresses while keeping the history of your emails in Mail (since the email address will continue to exist, for example info@first-domain.xyz will become info@new-domain.xyz without modifying its content).
• Indeed, it is not possible to simply modify the spelling of the domain name concerned; it is therefore necessary to replace the current domain name associated with your email addresses with another domain name.
• To simply add an additional domain name, refer to this other guide.
• To rather modify the part of your email address that comes before the at sign @, refer to this other guide.
• Also note that you can rename your product (example) on the Infomaniak Manager but changing the name of a Mail Service has strictly no impact on its addresses; you need to act on the domain name.

Modify the domain name of the Mail Service

Prerequisites

• Own the new domain name (if necessary, create it in advance).
• Refer to the instructions of this other guide by applying the instructions corresponding to your situation (this is so that the domain name works when it is linked to your Mail Service).

Once the new domain name is ready to be used in place of the old one, you need to add it to the Mail Service and then perform a reversal:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on Domain Management in the left sidebar
   
4. Click on Service-related domains in the left sidebar.
5. Click the blue button Add a linked domain:
   
6. You can:
   
   1. Search for an existing domain within the Organization you are connected to; this will link and automatically update the DNS zone of the added domain.
   2. Add a domain name or subdomain to manually specify the domain name or subdomain to use (ideal if the domain name is hosted elsewhere).
   3. Buy a new domain name (see prerequisites above).

a: The domain exists within the Organization

1. Click on the proposed domain name.
2. Click the blue button Link this domain:
   
3. Click on the icon ⋮ to the right of the newly added domain name.
4. Click on Set as primary domain (you must have dissociated the alias domain name from the primary domain name if there was a previous association):
   
5. Confirm the reversal and then wait for the operation to complete.
6. Click on the icon ⋮ to the right of the old domain name.
7. Click on Unlink the domain:
   
8. Confirm the detachment by verifying if you want to delete the associated DNS records during the detachment operation.

That's it, the Mail Service now responds to a new domain name.

b: The domain exists but elsewhere

1. After clicking on Add a domain or subdomain, enter the domain name that will replace the current name.
2. Enable DNS entry updates (if the domain name situation allows it, the DNS zone of the domain name will be automatically updated).
3. If the point above is active, then enable the replacement of any existing entries.
4. Enable reversal of the domain name (to avoid additional steps as in point "a" above).
5. Click the blue button Link this domain:
   
6. Wait for the operation to complete.
7. Click on the icon ⋮ to the right of the old domain name.
8. Click on Unlink the domain:
   

This guide explains how to obtain your email address(es) from the Swiss host Infomaniak.

Preamble

• Except for certain free offers, an email address at Infomaniak is always created within an Email Service, and this Email Service revolves around a custom domain name that must exist and be configured for the email to work.
• Example: you want the address jean.dupont@domain.xyz then you need:
  1. To own the domain name “domain.xyz”.
  2. To obtain an Email Service “domain.xyz”.
  3. To create the email address “jean.dupont”.
• All of this is offered and requested in the ordering process on infomaniak.com (see below), preceded by the mandatory creation of a user account (for which you will need to provide your personal email address, or an address that already exists in all cases).
• If the corresponding domain name is already registered with an external registrar, you may need to enter the correct MX record in the DNS zone.

Order email addresses from Infomaniak

Before or after your registration:

• Click here to choose the offer that suits you and follow the process to start using the email services.
• Once the Email Service is ordered, you will be able to create email addresses and associated passwords.

Add an additional Email Service

To add a new Email Service (to obtain new addresses on another domain):

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on the cart icon above the displayed table:
   

Increase the number of available email addresses on an existing Email Service

To increase the quota of available addresses if necessary, refer to this other guide.

Once the Email Service is activated

• Create your email addresses.

• Configure your emails on your computer and devices.

• Sync your contacts & calendars on your devices.

• Restore the content (including that present with another provider).

This guide explains how to link a domain name to an Infomaniak Mail Service

If the domain name is…

… with Infomaniak, same Organization

If your domain name is registered with Infomaniak and is in the same user account or Organization as the mailbox, then there is nothing to do.

• Refer to this other guide to check and correct any potential configuration errors.

… with Infomaniak, different Organization

If your domain name is registered with Infomaniak but in a different user account or Organization, then:

• Edit its DNS zone by specifying Infomaniak's MX (+ SPF & DKIM).
  • Any DNS addition/modification can take up to 48 hours to propagate.

OR

• Move it within the same Organization.

… with Infomaniak with external DNS

If your domain name has DNS that are not Infomaniak's, then:

• Edit the current DNS zone where it is located (if necessary, consult the help of the relevant provider) by specifying Infomaniak's MX (+ SPF & DKIM).
  • Any DNS addition/modification can take up to 48 hours to propagate.

OR

• Change the current DNS and select the use of Infomaniak DNS.
  • Any DNS addition/modification can take up to 48 hours to propagate.
• Refer to this other guide to check and correct any potential configuration errors.

… elsewhere with external DNS

If your domain name has DNS that are not Infomaniak's, then:

• Edit the current DNS zone where it is located (if necessary, refer to the help of the relevant provider) by specifying Infomaniak's MX (+ SPF & DKIM).
  • Any DNS addition/modification can take up to 48 hours to propagate.

OR

• Change the current DNS (if necessary, refer to the help of the relevant provider) by specifying Infomaniak's (this implies having a DNS zone with Infomaniak.
  • Any DNS addition/modification can take up to 48 hours to propagate.
• This DNS zone with Infomaniak will be configured correctly but refer to this other guide to check and correct any potential configuration errors.

… elsewhere but you are bringing it back

If your domain name is registered with another registrar and you want to transfer it to the same place as your Infomaniak mailbox, then:

• Transfer the domain name to Infomaniak (it will be configured correctly but refer to this other guide to check and correct any possible configuration errors).

Otherwise, consider ordering a new domain name if necessary.

This guide details the two main types of identifiers. They are distinct, even if the address format can be identical.

Infomaniak Account vs Email Address

Here is a summary of these 2 types of identifiers:

What to do in case of a connection issue?

It is not necessary to contact Infomaniak Support (who does not have any of your passwords)…

• Issue with the Infomaniak account? Reset the account password.
• Issue with an email address? Reset the email password.

Explanations

1. Like many other online services, you registered with Infomaniak using a personal email address.
2. This personal email address serves as your login identifier when you want to access Infomaniak services.
3. This login identifier has its own password (set when creating your Infomaniak user account – your personal email address, see above).

There is no link between…

• … this identifier/password pair described in points 1/2/3 above…
• … and the email addresses you have created or obtained subsequently with Infomaniak.

A link might exist if the address is the same (for example, you signed up with the email address toto@abc.xyz and you also manage this same email address at Infomaniak) but even in this case, the password will very likely be different — once for the login identifier toto@abc.xyz and once for the email address toto@abc.xyz.

Other identifiers?

Acquiring other Infomaniak products involves obtaining other identifiers, such as those required for FTP, MySQL, SSH, WebDAV connections, etc., but these identifiers are entirely independent of the two types described above.

This guide explains how to switch from one Organization to another from your Infomaniak Manager when you belong to multiple Organizations.

Preamble

• Since you opened your account with Infomaniak, you are part of at least one Organization.
  • If you were alone and it was not an invitation, an Organization was created in your name and you automatically become the legal manager.
  • Otherwise, you belong to the Organization that invited you (to join its kSuite, to manage a product, etc.).
  • You can leave Organizations.
• It is quite possible to access multiple Organizations from the same login credentials and to switch quickly from one to the other.

Switch to one of the other Organizations

To switch to another Organization among those you belong to:

1. Click here to access the management of your products (Infomaniak Manager).
2. Click on the chevron ‍ at the top left of the Manager interface.
3. Click on the Organization you want to access (or display them all to access all the kDrive / email addresses you are attached to).
4. The Organization change is immediate, you are automatically switched:
   

This guide explains how to create an email address from the Infomaniak Mail Service, the powerful and secure solution for hosting your email addresses.

Preamble

• To create multiple email addresses in bulk, refer to this other guide.
• To delete one or more email addresses, refer to this other guide.

Create an address on a Mail Service

Prerequisites

• Have a Mail Service on your Infomaniak Manager.
• Be Administrator or Legal Representative within the Organization.
• Have a quota of available addresses or adjust it in advance if necessary.

Next, to create a new email address:

1. Click here to access the management of your Mail Service on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the Mail Service concerned:
   
3. Click the blue button Create an email address at the top right:
   
4. Enter the name that will compose the email address.
5. Click the button to continue:
   
6. Select the creation mode suitable for your situation:
   

   1. An address for you or other users [ ☍ ]

      • Example: make the address directly visible on your Mail interface, or send invitations so that others can use it.

   2. A secondary (alias) address [ ☍ ] that will not be deducted from the main quota

      • Requires having a first email address, to which the new designation will be attached.

   3. An address used only to redirect emails [ ☍ ] that will not be deducted from the main quota

      • You will not be able to send messages from this address, but only forward incoming emails to the existing address of your choice.
7. Click the button to continue after making your choice.

Additional actions (button ‍)

Click on the chevron ‍ to the right of the Create an email address button to access additional actions:

1. Create a generic email address of type:
   1. no-reply (for sending confirmations, validations, invoices, etc.)
   2. catchall (allows receiving all messages for which there is no specific email address on your domain)
2. Create multiple email addresses: allows you to create multiple email addresses at once using a CSV file.
3. Create “virtual” addresses used for redirection.
4. Import content from other email addresses.

This guide explains how to remove additional designations from an existing Mail Service (everything that comes after the @ sign in your email address), by detaching its linked domain names.

Preamble

• Once removed, the domain name is available again to order a new Mail Service or to be attached to another existing Mail Service.
• It should also be noted that you can rename your product in the Infomaniak Manager, but changing the name of a Mail Service has no effect on its addresses. You need to act on the domain name.

Remove the linked domain

Prerequisites

• Have dissociated the synonymous domain name from the main domain name if there was an association previously.
• Have defined the domain name to be detached as a secondary domain (instead of a main) — this reversal can be done by following this other guide in the chapter named "a" from point 3 onwards.

To detach a domain name from your Mail Service:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question:
   
3. Click on Domain Management in the left sidebar:
   
4. Click on List of Domains Linked to the Service in the left sidebar.
5. Click on the icon ⋮ to the right of the domain name to be detached.
6. Click on Detach the Domain (see prerequisites above if the item is not offered):
   
7. Confirm the detachment:
   

This guide explains how to add a synonym domain to a domain name.

Preamble

• A synonym domain is a domain name that can serve as a secondary name for another domain.
• When a synonym domain is added, it automatically inherits the content of the DNS zone of the main domain (including MX, A, etc. records), as well as its Web and Mail hosting.
• Alternatively, you can also add a (domain) alias to a website or add a (domain) alias to a Mail Service.

Add a synonym domain to a domain

Prerequisites

• The domain name of the future synonym or the management of its DNS zone…
  • … must be reserved with Infomaniak,
  • … must be configured with the Infomaniak DNS,
  • … must not be linked to any product yet.
• The domain name on which the synonym will be placed…
  • … must not be associated with the Infomaniak Newsletter product.

To access your domain names:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on Synonym Domains in the left sidebar.
4. Choose to add a synonym.
5. Click on Next:
   
6. Choose an existing domain in the current Organization, or order a new domain in advance.
7. Click the button to Confirm:
   
8. That's it:
   

Refer to this other guide if you are looking for information to dissociate a synonym domain name.

This guide explains how, after purchasing a domain name from Infomaniak, to obtain for free an Email Service + Web Hosting.

Preamble

• For each domain name registered or transferred to Infomaniak, you can benefit from free:
  1. an email address that gives you access to the Infomaniak Mail app
  2. and a 10 MB Web space for a basic page.
• It is also possible to have a free Email Service while having a paid Web offer, or vice versa.
• Instead of a Starter type Email Service, there is also kSuite.

Activate the Starter Mail + Web offer

Prerequisites

• Own a domain name with Infomaniak (a DNS zone is not enough).
  • If necessary, order or transfer a domain.
• Depending on the type (Mail or Web) desired, not to have an existing corresponding product already associated with the domain name and this in any existing Infomaniak Organization.

To order a Starter Email Service and Starter Web Hosting included with each domain:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned:
   
   • It is necessary that no product is linked at the moment to the domain (visible in the column of linked products).
3. Click on one or the other of the shortcuts to Connect a service (mail or web):
   
4. In both cases, click on Order …:
   • 
   • 
5. You will be able to choose the corresponding free service (mail or web) and the next step will offer you to choose the other (mail or web) if desired.
6. Click at the bottom of the page to continue:
   • 
   • 
7. Finalize the order:
   
8. Return to your Infomaniak Manager to discover and use your new products:
   • 
   • 

Using your Starter products

• Create the desired email address on your Mail Starter Service.
• To use the 10 MB Web space and create a basic web page on your Web Starter Hosting, use:
  • the page editor
  • or the Web FTP on the Manager to manage your HTML pages
  • or any FTP software/client with the classic FTP protocol

Evolving a Starter offer

• Modify a Mail offer (click here).
• Modify a Web offer (click here).

In case of a problem with a Starter hosting

A Starter type Web hosting does not offer IPv6. Be careful with AAAA records in the DNS zone of the domain name concerned which can in particular prevent you from activating SSL; also refer to this other guide.

Thank you for trusting Infomaniak with your email hosting.

This guide allows you to quickly use the essential functions of your new Mail Service. If you encounter any issues, consult the knowledge base before contacting Infomaniak support.

Create email addresses

• Get started with the interface
• Create email addresses
• Create email addresses in bulk
• Create email addresses used solely for redirection
• Copy Gmail, OVH, etc. email content to Infomaniak

Use your created email addresses

• Manage passwords & users
• Synchronize your emails across all your devices
• Hide the recipient addresses of an email
• Discover the Infomaniak Mail mobile app
• Use the mail service even if the domain name points to Wix or similar
• Use the mail service with your website
• Use Euria (Infomaniak AI) on your mail service
• Check the log of incoming and outgoing emails

Review important information

• Sending limits
• Size limits
• Recipient limit
• The different identifiers
• Troubleshoot an error with a mail software/client

Customize your mail service

• Add a signature
• Add an alias
• Add an out-of-office message
• Add a domain name
• Automatically sort incoming emails

Secure your email address

• Manage SPF, DKIM, DMARC, etc.
• Guide to filtering solutions
• Report a phishing email
• Secure a send with message encryption
• Manage security warnings

This guide details sending authenticated emails from a website / CMS hosted by Infomaniak.

Preamble

• Using an authenticated SMTP server to send emails from your applications has many advantages over the standard non-authenticated PHP mail() function:
  • enhanced security,
  • better delivery reliability,
  • more accurate error handling,
  • optimal compatibility with third-party mail servers,
  • and complete traceability of shipments.
• Recommended settings:
  • Outgoing SMTP server = mail.infomaniak.com
  • SMTP port & encryption protocol and command/method to activate this protocol: 587 + STARTTLS
  • Username = full & complete email address ( ? )
  • Password = the one generated for the email address you want to access ( ? )
  • Authentication required to send emails:
    • It is activated in the SMTP settings of your CMS.
    • Check "use the same parameters as the incoming server" or depending on the CMS, enter a username (= full & complete email address) and the generated password.

SMTP configuration examples...

Prerequisites

• Have a messaging service.
  • You can use the Mail Service offered by Infomaniak or any other messaging service of your choice.

When you have an email address whose domain is attached to your website ( email@domain-site.xyz for example) enter its details to use it for sending from a web server via SMTP:

... on WordPress

1. Log in to the WordPress admin panel.
2. Install an SMTP extension (WP Mail SMTP works).
3. Configure the extension, for example:
   ​

From then on, an email sent from a contact form present on the site (default form Divi for example) will be sent via an SMTP method.

To make sure, just look at the headers of a message received this way, especially the x-mailer line which may mention for example WPMailSMTP/Mailer/smtp instead of PHPMailer.

... on Prestashop

1. Log in to the Prestashop admin panel.
2. Go to Advanced Settings then Email
3. Configure sending via SMTP:
   

Then check (to avoid an error like Could not instantiate mail function or sender mismatch) that the address you have configured in these advanced settings matches the address that Prestashop uses when sending. To do this:

1. Log in to the Prestashop admin panel.
2. Go to Store Settings
3. Click on Contact in the left sidebar menu.
4. On the Contacts tab, check that the email address mentioned is the same as the one configured previously.
5. Edit email addresses if necessary:
   
6. Click on the Stores tab.
7. Check (and correct if necessary) that the email address mentioned is the same as the one configured previously:
   

... on Joomla

1. Log in to the Joomla admin panel.
2. Click on System in the left sidebar menu.
3. Click on Global Configuration
4. Click on the Server tab:
   
5. Configure sending via the SMTP sending method:
   

This guide explains how to transfer to Infomaniak data (Web, Mail, Domain, and even Cloud) currently hosted elsewhere. You remain the obvious owner of your data, without loss or interruption!

Preamble

• By consolidating your domain names, websites, and email addresses with Infomaniak, you simplify the management of your invoices and services.
• Additionally, linking your domains will be done automatically with your site and email address.
  • You will not need to manually configure the DNS of your domains with another registrar.
• If needed, local partners referenced by Infomaniak can handle these procedures: launch a free call for tenders; they handle everything, freeing you from technical details.

Specific Guides

Click on the link corresponding to your current host:

• Swisscom: complete guide to migrate Web, Mail, and domain name data

Guides for any other host

To not interrupt your site and emails and not lose any content when importing your existing data, migrate your services in the indicated order:

1. Import Web data (all PHP, HTML sites, etc.)

   • For WordPress specifically, refer to this other guide…
      

2. Copy Mail data (addresses and mailbox content, etc.) to kSuite or a simple Mail Service

3. Transfer the domain name (domain management, DNS zone, etc.)

You can also bring other types of data to Infomaniak servers:

• Dropbox, Google Drive content, etc.: refer to this other guide
• Data on Synology or QNAP NAS: refer to this other guide

This guide details the security measures implemented as part of the Infomaniak email offers to detect abusive and abnormal use of an email address.

Preamble

• Upon written request, justified and authenticated, it is possible to modify these security rules for a specific paid email address.
• For sending emails to a large number of recipients, the Newsletter tool is the most suitable.
• These measures protect you from malicious use of your computer or your account.
• Quota calculation (sliding window): the limits (below) are not reset at midnight but calculated in real-time over a 24-hour window; each sent message "occupies" a space in your quota and is automatically released 24 hours after it is sent.
  • If you send messages throughout the morning until you reach your limit at 11 AM, your sending rights will be gradually released the next morning, as each message reaches its 24-hour age.
• 1 message sent to 2, 42, or 99 people in CC/BCC counts as 2, 42, and 99 messages, respectively.

Sending limits per 24 hours

⚠ Number of outgoing emails possible per 24 hours:

* The maximum number depends on the email offer to which the address used belongs

Other email limits

• Limits on the number of recipients per email send
• Email size limits

This guide explains how to delete an email address from the Mail Service Infomaniak.

Delete one or more email addresses

Prerequisites

• Have a Mail Service on your Manager Infomaniak.
• Be Administrator or Legal Representative within the Organization.

Removing an email address or terminating a user account is done through the Mail Service dashboard. This action will disconnect the associated services and requires special attention to the preservation of existing data. To remove an email address (its content will be permanently deleted):

1. Click here to access the management of your Mail Service on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the Mail Service concerned.

Once in front of the email address table:

A. Delete one address at a time

1. Click on the action menu ⋮ located to the right of the item concerned.
2. Choose to delete the email address.

B. Delete multiple addresses at once

1. Select the addresses to delete by checking the boxes to the left of the line.
2. Click on Delete at the bottom of the screen.

This guide explains how to transfer to Infomaniak email addresses currently hosted by Google (with a custom domain); refer to this other guide if you are looking for information on importing a simple Gmail address (…@gmail.com).

Preamble

• It is easy to transfer your entire email directory to Infomaniak - discover the offers.
• Use your email address on a simple browser, Outlook, etc. and on mobile devices iOS/Android thanks to the Infomaniak Mail app.
• Import your contacts to continue communicating with them from your new email.
• The operation does not affect either the data already present on the destination address, or that of the source address.
• The entirety of the external mailbox will be imported.
• Once the import process has started, it is no longer possible to interrupt it.
• Any duplicates are managed: identical content will only be copied once.

Import your entire email history

Infomaniak Prerequisites

• Have a Mail Service on your Infomaniak Manager.
• Have a quota of available addresses or adjust it in advance if necessary.
• Ensure that the email is properly secured
• Create one or more addresses on this Mail Service.
  • If you have many (10+) email addresses to create, refer to this other guide regarding mass creations.
• The destination email address must be linked to the user (= to the Infomaniak account) that you are using.

Google Prerequisites

1. Activate two-step authentication (2FA):
   • It is imperative to activate two-step authentication in Gsuite - if necessary the organization administrator will first have to allow users to activate it from admin.google.com.
   • In the settings of your Google account (https://myaccount.google.com/), go to the Security tab and activate Two-Step Verification:
     
   • Read the complete Google guide
      
2. Create an application password:
   • Once 2FA is activated, go to application passwords (https://myaccount.google.com/apppasswords).
   • Follow the complete Google guide:
     • Click on App Passwords.
     • Enter, if requested, the password of your Gmail account.
     • Give a name to your password (for example ImportINK), it is simply descriptive:
       
     • Click on Generate.
     • Copy or note the password that appears on the screen (it does not contain spaces).

Import Google email content to Infomaniak

1. Click here to access the import tool (online service https://import-email.infomaniak.com).
   • If you have many (10+) email addresses to import, refer to this other guide about bulk imports.
2. If necessary, log in to your Infomaniak account on the Organization of your choice; indeed, the import will be to one of the email addresses attached to the Infomaniak Web Mail interface (online service ksuite.infomaniak.com/mail) of the Infomaniak account you are using.
3. Click on single import.
4. Fill in the left field with your existing Google email address (whose content is to be copied):
   • Fill in the right field with the application password created above.
5. If necessary, modify the Advanced Settings to specify an IMAP server address:
   1. Enter the IMAP server name imap.gmail.com (or try mail.gmail.com in case of error).
   2. Leave the default port (993) and SSL.
6. Click on Confirm.
7. Choose which email address to import emails to; the dropdown menu lists the email addresses currently attached to your Infomaniak Web Mail interface (online service ksuite.infomaniak.com/mail) of the Infomaniak account you are logged in to.
8. After selecting the desired destination address from the list, click the blue Import emails button.
9. The copy starts, you can wait and see the result on the page once the import is complete, or close the window (the import continues in the background - refer to this other guide from point 13 about import tracking).
10. A confirmation email will be automatically sent to all email addresses concerned by the operation once the import is complete, mentioning the number of messages copied.

Adjust application settings

As soon as you take the necessary steps for the domain name associated with your email to work with Infomaniak, modify the settings of the email software/clients you use so that they connect correctly to the Infomaniak servers: follow the configuration assistant.

Labels and data volume

The storage space displayed at Infomaniak may not match the one indicated in Gmail, notably due to the different management of labels / tags. Indeed, those present in Gmail will be converted into folders on the Infomaniak servers (same principle as when fetching mail with an IMAP email software/client like Thunderbird):

Therefore, an email labeled in multiple Gmail folders may be counted multiple times during the migration, which explains why an account displaying, for example, 6 GB in Gmail can occupy 18 GB once transferred to the Infomaniak servers.

This guide explains how to have multiple denominations (everything that comes after the at sign @ of your email address) for an existing Service Mail, by adding linked domain names.

Preamble

• Existing and future email addresses are automatically valid with all linked domains.
• To completely transform and reverse the domain names of a Service Mail, refer to this other guide.
• To modify the part of your email address that comes before the at sign @, refer to this other guide.
• Note also that you can rename your product in the Infomaniak Manager, but changing the name of a Service Mail has no effect on its addresses. You need to change the domain name.

Add a domain name to the Service Mail

Prerequisites

• Own the new domain name (if necessary, you will need to create it first).
• Refer to the instructions in this other guide by applying the instructions corresponding to your situation (so that the domain name works when it is linked to your Service Mail).

Once the new domain name is ready to be used alongside the old one, you need to add it to the Service Mail:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on Domain Management in the left sidebar:
   
4. Click on List of domains linked to the service in the left sidebar.
5. Click the blue button Add a linked domain:
   
6. It is possible to…
   
   1. … Search for an existing domain within the organization to which you are connected; this will link and automatically update the DNS zone of the added domain.
   2. … Add a domain name or subdomain to manually indicate the domain name or subdomain to use (ideal if the domain name is elsewhere).
   3. … Buy a new domain name.

a: The domain exists at the Organization level

1. Click on the proposed domain name.
2. Click on the blue button Link this domain:
   

It is done, the Mail Service now responds to a second domain name:

b: The domain exists but elsewhere (other Organization, other Registrar...)

1. Enter the domain name to add.
2. Activate the update of the DNS entries (if the domain name situation allows it, the DNS zone of the domain name will be automatically updated).
3. If the point 2 above is active then activate the replacement of any existing entries.
4. Only reverse the domain name if you want to set this new domain name as the main one (this is mainly an administrative issue rather than a technical one).
5. Click on the blue button Link this domain:
   

Example of use

The email contact@une-super-entreprise-familiale.com is a long email address. The synonym domain contact@usef.com is shorter and easier to remember.

By adding the domain "usef.com" to the Mail Service "une-super-entreprise-familiale.com" you authorize all messages sent to contact@usef.com (the linked domain) to arrive among the messages that the address contact@une-super-entreprise-familiale.com already receives.

This guide explains what a Web host like Infomaniak is, and specifies its role, its scope of action, and the limits of its technical support.

Infomaniak, web host since 1996

According to Wikipedia, a Web host is a company that provides Internet hosting for computer systems to individuals or entities who do not wish to do so themselves.

Infomaniak, that’s also:

• … decades of experience in hosting and high-performance online solutions.
• … more than a million users in Switzerland and Europe trusting the management of their critical data.
• … a company certified ISO 27001, 9001, 14001, 50001 and committed to sustainable digital technology.
• … 100% of "Swiss made" technological expertise with data hosted in Switzerland in its own data centers.
• … a rich knowledge base and customer support available to guide you.

Responsibilities and limits of intervention

As a host, Infomaniak installs, secures, and keeps the server infrastructure up to date, evolves its management interfaces (Manager) and assists its customers in the optimal use of the tools provided. Infomaniak strives to offer solutions accessible to all; however, human support for free products is inherently limited to ensure the sustainability of these services.

Support is exclusively for Organization administrators. End customers or users benefiting from a contract via a Reseller Partner must contact their administrator or dedicated service provider first.

Scope of technical support

Technical assistance does not intervene for:

• Development and programming: debugging sites, correcting source code, personal scripts (PHP, JS, etc.)
• The use and integration of APIs.
• Application maintenance and webmastering: troubleshooting, updating, or managing content for third-party applications (e.g., CMS like WordPress, email clients like Outlook, etc.).
• Local and custom interventions: remote control, configuration of your own hardware, complex manual installations or migrations.

But support will be happy to assist you for:

• The infrastructure and the Manager: resolution of incidents related to the network, hardware, or Infomaniak management interfaces.
• The use of Infomaniak services: clarification of configuration processes and assistance in getting started with our native features.
• Documentation guidance: guiding you to the appropriate technical resources and guides to make you self-sufficient.

A Premium assistance and a migration service are available for more specific needs.

Find external help

For help with the content of your site, its programming, or the advanced organization of your mailboxes, use the Infomaniak tender platform which lists over 1000 verified professionals, or consult the directory.

This guide explains how to change the location of certain folders automatically present in the directory of your Infomaniak email address.

Preamble

• The directory of a classic mailbox can contain certain special folders such as the one that stores emails…
  • … once they have been sent (= "Sent messages" or "Sent").
  • … for a few days before their definitive deletion (= "Trash" or "Bin").
• Everything is already configured so that by default it is synchronized between the different messaging interfaces around the globe.
• If you wish to make adjustments for various reasons, sometimes linguistic, then refer to the guide below to modify these special folders:
  • drafts
  • sent
  • bin
  • archives
• This allows, among other things, to customize the synchronization of these folders with IMAP clients such as Outlook, Mail iOS, Thunderbird, Spark, etc.
• Note that this does not change the storage duration limit of emails placed in some of these special folders.

Access from the Infomaniak Web Mail app

Prerequisites

• Have a valid access to the Web Mail Infomaniak app (online service ksuite.infomaniak.com/mail) to which the email address is attached.
• Have permission to modify special folders: it is possible that the Mail Service manager has removed this right from their admin account:
  

To modify these special folders:

1. Click here to access the Web Mail Infomaniak app (online service ksuite.infomaniak.com/mail).
2. Click on the Settings icon ‍ at the top right.
3. Check or select the email address concerned in the dropdown menu of the left sidebar.
4. Click on Folders:
   

Access from the Mail Service

To access this option from a Mail Service:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on the email address concerned in the table that appears:
   
4. Click on the tab/menu Folders:
   

Configure special folders

Select the desired folders to store by default your drafts, archives, sent messages, and your trash by clicking on the area to the right of each item:

This will display the list of folders already present in the hierarchy of your mailbox.

• If necessary, create the desired folder in advance from Mail or an IMAP software:
  

To modify the default folders that receive spam and advertising messages & social network notifications you need to do it directly from the Spam Filter and Advertising Filter sections:

Alternative solutions for…

Some email software/clients also allow you to modify the location of special folders. Refer to the official documentation of your application if needed. The following links are provided for information:

… Mozilla Thunderbird

Refer to this other guide if you are looking for information on assigning specific folders (such as Trash, Drafts, Sent Messages) to the IMAP account and synchronizing them with Infomaniak.

… Microsoft Outlook 2013

Refer to this other guide if you are looking for information on how the use of the IMAP protocol in the application can lead to a configuration where messages are stored only locally and not synchronized with the server, which contradicts the main goal of IMAP to maintain consistency across devices.

… Microsoft Outlook 2021

Refer to this other guide if you are looking for information on how to save sent emails in the “Sent” folder rather than “Sent Items” in the application.

… Apple iOS

Refer to this other guide if you are looking for information on how to configure the sent, draft, and deleted mail folders on an iPhone to synchronize with the mail server by accessing the advanced settings of the Mail app and selecting the corresponding folders on the IMAP server.