Knowledge base

This guide explains how to create an Infomaniak account, i.e., your user account (customer account) that will then allow you to use Infomaniak services such as the Mail app or kDrive, order additional services, and be attached to one or more Organizations to collaborate effectively in the Infomaniak ecosystem.

Create a new Infomaniak account

To be able to order and manage Infomaniak products (including in the case where a user wants to transfer existing products to you) within one or more Organizations, it is necessary to create a first Infomaniak account with a completely new login identifier:

• Click here to sign up; you will need to enter a valid email address to receive the mandatory verification request.
• Fill out the requested information and complete the registration.

To simply obtain a my kSuite / my kSuite+ account (ik.me, etik.com, ikmail.com) click here to sign up.

This guide explains how to uninstall an SSL Certificate, regardless of its type, that was initially installed from the Infomaniak Manager. If your certificate is a paid type and you would like to cancel the current offer instead, please refer to this other guide.

Removing an SSL certificate

To uninstall an Infomaniak certificate:

1. Click here to access the management of your SSL certificate in the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question:
   
3. Click on the action menu ⋮ located to the right of the item in question.
4. Click on Uninstall:
   
5. Confirm the uninstallation of the certificate.

This guide introduces the Domain Status tool, which allows you to verify that the relationships between…

• DOMAIN NAME at Infomaniak
  
  and
   
• WEB HOSTING at Infomaniak

… are correct, so that Web traffic is directed to the right place.

Preamble

• To verify, the tool checks the A, CNAME, etc. records.
• You will thus be able to detect and correct certain Web issues, especially if they are related to DNS (technical information that, in short, determines where such and such Web traffic should be directed) by acting at the level of your domain.
• Automatic correction is only possible when the domain name is present in the same Organization as the product to which it must be attached.
  • If this is not the case, then the correction must be done manually.

Diagnose a DNS problem

To access the DNS diagnosis of your domain name:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the  name  assigned to the product concerned.
3. Click on Web in the left sidebar (or on the possible indication to go directly to point 6):
   
4. Click on Domain Status in the left sidebar.
5. If DNS issues are detected, the dashboard indicates it.
6. Correct all errors at once by clicking on the button:
   

This guide compares the different Infomaniak Cloud solutions to help you choose the infrastructure best suited to your needs. In all cases, you benefit from dedicated and scalable resources.

Jelastic Cloud (PaaS)

Jelastic Cloud is a platform that allows you to create development environments on the fly without managing system administration:

• Maximum flexibility: the platform automatically adjusts your resources according to real-time load.
• Advantage: ideal if your consumption (CPU, RAM) varies greatly depending on the time of year.
• Billing: you only pay for the resources actually consumed.

Managed Cloud Server

A Cloud Server allows you to manage websites and web applications via a simplified interface, while allowing the installation of specific software:

• Simplicity: as easy to use as shared hosting, but with the power of dedicated resources.
• Advantage: ideal if your resource consumption is stable and predictable.
• Management: Infomaniak handles the technical maintenance and security updates of the server.

Cloud VPS and VPS Lite

The Cloud VPS or VPS Lite offer full root access to a Linux distribution:

• Total control: you manage your entire server and software configurations.
• Required skills: solid technical expertise in system administration is essential.
• Usage: recommended for specific needs with stable resource consumption.

This guide provides two methods to access the administration interface of a WordPress site installed via Infomaniak tools, for example to update the content.

Prerequisites

• Know your login credentials…
  • … to WordPress
  • … to the Infomaniak Manager

Access the WordPress console…

1. … from the Manager

To access WordPress from the Manager:

1. Click here to access the management of your WordPress site on the Infomaniak Manager (need help?).
   • If your site does not appear here, it means it was not installed via Infomaniak tools… refer to the official documentation.
2. Click directly on the name assigned to the product concerned:
   
3. Click the Edit button to open the WordPress login page:
   
4. Enter the username and password chosen during the WordPress installation:
   

2. … via the URL /wp-admin

By default, simply add the terms /wp-admin to the end of your domain name's URL in your web browser's address bar to access the WordPress console login page directly (= point 4 above).

What to do if the ./wp-admin shortcut does not work?

• If the ./wp-admin shortcut does not work, you may be using a security extension that modifies the URL of certain pages to limit attempts to hack your site (example of plugin)…
• If you need to access the WordPress console and your domain name is not functional at the moment, you can switch the main domain name to the preview address.

This guide provides important details regarding the launch and execution of command-line scripts (SSH) on various types of Infomaniak hosting.

Executing scripts via SSH and managing resources

Unlike scripts executed via a web browser, there is generally no strict time limit (timeout) for commands launched via SSH. Your script can therefore theoretically run as long as necessary.

Execution time and persistence

If your SSH session closes (loss of internet connection or terminal closure), the running script will be immediately interrupted.

To avoid this during long tasks, it is recommended to run your scripts in the background or, in the case of a VPS, use terminal multiplexing tools (such as screen, tmux, or the nohup utility). This allows the process to continue its work even after you disconnect.

Resource limits (RAM and CPU)

If time is not limited, hardware resources are.

The execution of your scripts remains subject to the capabilities of the machine and its configuration:

• Memory (RAM): if a process consumes more memory than the allowed limit (for example, the memory_limit of PHP or the available physical RAM), it will be killed by the system to preserve the stability of the server.
• Processor (CPU): excessive use of the processor over a long period can result in throttling or interruption of the process.

This guide explains how to modify the URL of your site containing a Web Application (such as Prestashop or Joomla) previously installed on your paid Web Hosting offer.

Prerequisites

• The domain name you wish to use must first be added as an alias to the main domain on the site in question.

Specific guides

Refer to these guides if the application in question is:

• WordPress

Guides for any other Web Application

To change the address of the site created with an Infomaniak Web Application to another domain name that is already in the same Organization:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question:
   
3. Click on the action menu ⋮ located to the right of the Web Application in question.
4. Click on Settings of the application:
   
5. Click on Modify to the right of the address of the Web Application in question:
   
6. Under Site URL, select the desired web address from the dropdown menu:
   1. If you have not followed the prerequisites above, the desired domain will not appear even if it is registered in the same Organization.
   2. If you have added the domain as an alias to the site, the desired domain will appear and you will be able to select it to replace the previous domain.
7. Click on the Save button:
   

Domain ….preview.infomaniak.website?

Among the URLs present in the dropdown menu, the preview URL allows you to access your site in case the domain name of the site is not yet correctly configured to point to your Web Application:

Learn more

• Install or uninstall a Web Application
• Configure Web Application backups
• Restore a Web Application

This guide explains how to move an existing website within an Infomaniak Web Hosting service to another Infomaniak Web Hosting service.

Introduction

• There are not many ready-made solutions for moving a website:
  • In general, few hosting providers offer the export or import of an entire website with its databases.
  • This is mainly due to the fact that there are many ways to build a website and just as many languages, which are often incompatible with each other.
• If the website to be transferred is built with WordPress, please refer to this other guide, which illustrates a simplified solution.
• It is also possible to move an entire Web Hosting service (see below).

Manual solution: example of website transfer

To do this manually, it is necessary to:

• retrieve the website data as well as the associated databases,
• republish this on a website created on the destination Web Hosting service,
• and if the associated domain name is the same, the first website must be deleted or renamed.

For the rest, here is an example of the steps to follow:

1. Order the other Web Hosting / Cloud Server if you don't already have it.
2. Create a "dummy website" on this new hosting (for example, dev.domain.xyz - see below).
3. Manually copy your data via FTP and MySQL (export / import).
4. Adapt your site if necessary (database address, etc.).
5. Once you are satisfied with the "new site", delete the old one.
6. Change the name of the new site to give it its actual name.

Alternatively, in step 2 above, you can work with the www. alias which you can detach beforehand from your current site. Indeed, the www alias (.domain.xyz) is often installed as an alias of your site, and you simply need to detach it, which allows you to create a site on the other hosting with the name www.domain.xyz (remember, in step 6, to add your alias of the type "domain.xyz" without the www to this new site).

Moving entire Web Hosting accounts

There is an automated way to move an Infomaniak Web Hosting account to:

• an Infomaniak Cloud Server (if the hosting is currently shared or if the hosting is already on a Cloud Server)
• another Infomaniak Organization

A Starter hosting account cannot be moved but it can be converted.

DNS Fast Anycast replicates the DNS of your domain around the world to reduce latency and increase the availability of your websites.

Preamble

• Thanks to DNS Fast Anycast, the DNS of your domain are replicated within several Points of Presence (POP) around the world (list below).
• No matter where your visitors are, they are redirected to the nearest DNS server to them, which on average speeds up by 34% (DNS resolution) the access speed to your site.
• Moreover, if one of your DNS servers were to become unavailable, the nearest server naturally takes over and your visitors can continue to access your site.
• The replication of your domain's DNS is automatic and no modification of your code is required.

Manage DNS Fast Anycast

Prerequisites

• DNS Fast Anycast is compatible with all websites, regardless of your host.
• All you need is a domain name managed at Infomaniak.
  • Transfer the management of your domain to Infomaniak if necessary
  • Refer to this other guide to manage external domains.

To access the DNS Fast Anycast option:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Enable or disable the DNS Fast Anycast toggle switch on the dashboard:
   

POP - 'Point of Presence'

By activating DNS Fast Anycast on your domain, your DNS will be automatically replicated in the following points of presence:

Network 1

New York, USA (2x)
Paris, France (2x)
Varsovie , Pologne (2x)
Dublin, Irlande (2x)
Singapour (2x)
Johannesburg, Afrique du Sud
Stockholm, Suède
Vienne , Autriche (2x)
Francfort, Allemagne (2x)
Londres, Royaume-Uni
Dallas, USA
Los Angeles, USA (3x)
Amsterdam, Pays-Bas
Sydney, Australie
Sāo Paulo, Brésil
Miami, USA (2x)

Network 2

Hong Kong, Chine
San José, USA
Dallas, USA
Reston, USA
Chicago, USA
Seattle, USA
Londres, Royaume-Uni
Francfort, Allemagne
Amsterdam, Pays-Bas
Vienne, Autriche
Toronto, Canada
Sydney, Australie
Sāo Paulo, Brésil
Johannesburg, Afrique du Sud
Miami, USA

The points of presence are distributed across two networks that are randomly used when one of your visitors accesses your website.

Infomaniak continuously improves its products and customer service by prioritizing your suggestions shared via support, social media, or the web. These suggestions are then discussed during meetings of the relevant department.

Provide feedback on…

Infomaniak support is also available via email, chat, or phone if needed.

This guide presents the vulnerability detection tool for your Web Hosting.

Preamble

• There are thousands of cyber threats, and if your website were to be infected, your business could suffer, not only due to its unavailability, but also due to the loss of trust from your visitors and customers.
• The tool offered by Infomaniak is a free and complementary protection to the antivirus that protects all Infomaniak hostings against malware and security vulnerabilities.
• Infomaniak ensures the protection of hostings by analyzing exclusively the folders of the sites (webroot); outside of this, no synchronous scan is performed on the rest of the hosting.

Operation of this service

The tool works in the background to detect potential security issues. These vulnerabilities can allow malicious individuals to alter the content of your sites, which could harm your reputation with your customers and search engines.

If necessary, you can:

• cancel a security correction
• completely disable the detection service

Following a detection, it is recommended to check your entire hosting, especially if you notice suspicious modifications that the protection would not have detected automatically.

A second tab allows you to analyze and display obsolete applications and extensions on your hosting:

Data confidentiality

Like Infomaniak, the tool is compliant with the General Data Protection Regulation (GDPR) of the European Union: the analyses are performed locally on Infomaniak's servers. The content or signatures of the scanned files are not transmitted outside the infrastructures.

In accordance with the privacy policy, the data processed is limited to the strict minimum and concerns the username, email address, path, and name of the files, primarily in order to communicate the detections to the customer.

This guide explains how to disable (or re-enable) the vulnerability detection tool, a free and complementary antivirus protection that automatically protects Web Hostings against malware and security vulnerabilities.

Disable or re-enable vulnerability detection

To access the web hosting to disable (or re-enable) the service:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on Security in the left sidebar.
4. Click on Vulnerability Scan in the left sidebar.
5. Click on the toggle switch to disable or enable the scan:
   

Refer to this other guide if you are looking for information about canceling a security fix.

This guide explains how to add a new Organization to which you will have access with your current Infomaniak account and in which you can add and/or transfer products, link users, etc.

Preamble

• If you are my kSuite users, refer to this other guide.

Create a new Organization

You can add multiple Organizations (i.e., a space to manage your products) by accessing them with the same login credentials to separate your activities professional and personal for example, or when managing multiple clients:

1. Click here to access the management of your settings (Infomaniak Manager).
2. Click on Manage from the My organizations box:
   
3. Click on the Create a new organization button
   
4. Follow the procedure to create a new Organization.

This guide explains how to add a dynamic trust seal to a secure website with an SSL certificate from Sectigo.

Introduction

• Infomaniak, as a hosting provider, offers SSL certificates to secure its customers' websites.
• Sectigo (formerly known as Comodo) is a recognized SSL certificate provider that offers different levels of security.
• The “dynamic trust seal,” or “Sectigo Trust Seal” / “Sectigo Trust Logo,” is a visual element that website owners can display on their pages to indicate to visitors that their connection is secure. This is a sign of trust that informs users that transactions and information exchanges on the site are encrypted and protected by an SSL certificate issued by Sectigo.
• By using an SSL certificate from Sectigo and displaying the dynamic trust seal, a website hosted with Infomaniak not only benefits from secure data exchange but also enjoys increased user trust, which is essential in e-commerce and for protecting personal information.

Add a trust badge

Here's how a dynamic trust badge works:

1. Validation: to obtain such a seal, the website owner must first obtain a valid SSL certificate from Sectigo, which requires a validation process. Depending on the certificate level chosen (Domain Validation - DV, Organization Validation - OV, or Extended Validation - EV), this validation may be more or less thorough.
2. Installation: once the SSL certificate has been obtained and installed on the Infomaniak web server, the website is then able to establish secure HTTPS connections.
3. Display of the seal: Sectigo provides HTML code or a script that the website owner can then integrate into their website; this code allows the dynamic Sectigo trust seal to be displayed.
4. Update: the seal is often updated in real time to reflect the current status of the SSL certificate; if the certificate were to expire or be revoked, the seal would also reflect this, warning potential visitors that the site may no longer be secure.
    

The trust seal consists of an image and an HTML code.The latter only works if a Sectigo certificate is installed on the site and, in this case, generates an interactive logo that displays the certificate data.

Save one of the images below

Right-click on the image you want to save, then click Save image as...

• Small
• Medium
• Large

Upload the image to your site

Upload the image to your web server (via FTP or your CMS) and note the URL to access this image for the next step (for example, https://domain.xyz/wp-content/uploads/sectigo.png).

Get the code to embed in your pages

Enter the complete address of your image on the https://www.trustlogo.com/install/index2.html page to verify that the image is accessible.

Click the Continue button on the same page to obtain the two codes that you need to copy and paste into the header of your web page(s):

Important:

• In the code, CL1 corresponds to a DV SSL certificate; replace CL1 with SC5 for an EV SSL certificate.

This guide explains how to apply or cancel a patch, quarantine, or block implemented by the vulnerability detection tool, the free and complementary protection to the antivirus that automatically protects your Web Hosting against malware and security vulnerabilities.

Introduction

• Without any action on your part, the tool automatically corrects detected vulnerabilities within 7 days.
• It is strongly recommended not to cancel a patch or quarantine unless you are sure of what you are doing.

Apply or cancel a correction

To do this:

1. Click here to access the management of your hosting on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the hosting in question:
   
3. Click on Security ‍ in the left-hand menu.
4. Click on Vulnerability Scan in the left-hand menu:
   
5. If nothing specific is displayed, first click on the button to View History.
6. If there is an event history, click on the action menu ⋮ to the right of the vulnerability in question in the table that appears.
7. Click on Cancel the fix.
8. In some cases, other actions are possible:
   1. Apply the patch: immediately fixes the vulnerability.
   2. Cancel the patch: cancels the fix and restores the original vulnerable file (not recommended).
   3. Delete the file: permanently removes the malware from your hosting (may affect the operation of your site).
   4. Quarantine: isolates the vulnerable file and allows you to restore it if necessary (may affect the operation of your site).
   5. Cancel quarantine: restores the isolated file to its original location (not recommended).
   6. Add an exception: allows you to indicate to the tool that the vulnerable file is safe; it will no longer be analyzed.
   7. Remove an exception: removes the Allowed status from the file; it will be analyzed again.

Details of the different statuses

1. VULNERABLE: a vulnerability has been detected in a file; the path column indicates the location of the file.
2. RESOLVED: the vulnerability has been fixed by the tool.
3. ALLOWED: the vulnerable file has been manually allowed; it will no longer be analyzed by the tool.
4. RESOLVED: a manual fix outside the tool has been applied to the file (CMS update, source code modification, manual file deletion, etc.).
5. PATCH ROLLBACK‍ : the patch application was manually rolled back; it is possible to reapply the patch.

This guide explains how to specify a file that will be loaded before the desired page or at the beginning of each PHP script executed on your server, included as if it had been called with the function require(), but more globally using the PHP directive auto_prepend_file.

Preamble

• For example, to declare the headers of a website, you can create a file headers.php that contains PHP header() functions and that is prepended at the beginning of each PHP file…
  • … via a .user.ini file (specific to a folder),
  • … or via the site configuration in the Manager (global) as explained below.

Include a file globally from the Manager

To access the website management:

1. Click here to access the management of your site on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the site concerned:
   
3. Click on Manage advanced settings:
   
4. Click on the PHP / Apache tab:
   
5. Complete the relevant line by entering the path of the file to include.
6. Click on the Save button at the bottom of the page:
   

After defining this directive, all PHP pages on your server will automatically include the specified file before executing their own code.

The headers defined in a .htaccess file are only valid for non-PHP (i.e., static) content.

Infomaniak uses php-fpm which receives the different headers via apache fast_cgi. In the RFC of cgi_www the header Strict-Transport-Security is not part of the headers passed via CGI and the Apache documentation confirms this. Refer to this other RFC.

This guide explains how to change the URL of a website on which the Prestashop (1.7) application is installed (manual installation on your end), but more generally, it also allows you to import a Prestashop site to Infomaniak if it was previously registered elsewhere with a different URL.

Introduction

• If you are using Prestashop installed via the Apps in the Infomaniak Manager, you can change the address very easily.

Changing the URL of an Installed Prestashop

To do this:

1. Put your Prestashop in maintenance mode (go to Shop Parameters then Maintenance).
2. Go to Shop Parameters > Traffic & SEO.
3. A little further down, modify the Shop URL section:
   1. Under Shop domain, enter the new domain
   2. Under SSL domain, enter the new domain
   3. The base URL can be modified as you wish but with caution
4. Click on Save.
5. Download the entire Web + MySQL data of your old Prestashop to your computer.
6. Re-import the downloaded MySQL data to a new database.
7. Update the parameters.php file (located in app/config/) by providing the information of the new database in the following lines:
   1. database_host
   2. database_name
   3. database_user
   4. database_password
8. Re-import the website data into the directory of your new site (new URL).
9. Remove the entire content of the cache folder, except for the index.php file.
10. Disable the website maintenance mode and test the entire site (links, images, shopping cart, etc.).

Also, refer to this other guide.

This guide explains how to configure an action in n8n so that a message is sent on kChat when the conditions are met.

Prerequisites

• Install n8n on an Infomaniak hosting.
• Create a webhook on the Infomaniak kChat app.

Create the action in n8n

In your n8n session:

1. Click to start from scratch:
   
2. Click to add a first action.
3. Choose a manual trigger:
   
4. Click to add an action to trigger.
5. Search for and activate an action of the “HTTP Request” type:
   
6. Choose the POST method.
7. Enter the URL of your kChat webhook.
8. Authentication is not required (already applied in the URL).
9. Activate the “Send body” toggle switch to specify content:
   
10. In the “Name” field, enter the exact term “text” as expected by kChat.
11. In the “Value” field, enter the information you want to display on kChat.
12. Click the button to test and apply your custom command:
    
13. The message specified in n8n will then be displayed on kChat:
    

Now that this base is working, you could imagine replacing the fixed text with data from elsewhere. For example, add an "Imap" or "RSS Feed" node before the HTTP Request node. This way, instead of writing the text manually, click on the small gear next to Value > Expression to say: "Send the title of the last email received on kChat"…

This guide explains how to add or modify one or more TXT recordsin the DNS zone (of a domain name) managed in the Infomaniak Manager.

Introduction

• The TXT record type allows you to insert readable text into the DNS zone of a domain name.
• This is the method generally used to help prevent spam and to verify domain ownership (Google may ask you to do this before using some of their services: see this other guide for an example of adding a TXT record to authenticate a domain).

Modify the DNS zone

To manage this type of record in a DNS zone:

1. Click here to access your domain management in the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the domain in question.
3. Click on DNS Zone in the left-hand menu.
4. Click the button to add a record:
   
5. Click the TXT radio button to add a record.
6. Click the Next button:
   
7. Enter the TXT values required for your DNS zone.
8. Leave the default value for the TTL.
9. Click on the Save button:
   

This guide explains how to securely transfer files between your machine and the web hosting server using the SCP (secure copy command) protocol.

Preamble

• To work, the SCP command requires:
  1. a source: a file/folder to transfer
  2. a destination: FTP server address to perform the transfer
• The data is automatically encrypted by SCP at the time of transfer.

Copy a local file to the server

Prerequisites

• To get the FTP server address:
  1. Click here to access the management of your hosting on the Infomaniak Manager (need help?).
  2. Click directly on the name assigned to the hosting concerned.
  3. Click on FTP / SSH in the left sidebar:
     
  4. The host server address is displayed at the top left and can be copied:
     
• To get the destination folder path:
  1. Click here to access the management of your hosting on the Infomaniak Manager (need help?).
  2. Click directly on the name assigned to the hosting concerned.
  3. Click on More information (in the Information section).
  4. Copy the absolute path:
     
  5. Complete the absolute path with the desired destination folder.

Then, to copy a file from your machine, the command is as follows:

scp localmachine/path_to_the_file username@ftp_server_adress:/path_to_remote_directory

To copy an entire directory from your machine, you need to adapt the command as follows:

scp -r localmachine/path_to_the_file username@ftp_server_adress:/path_to_remote_directory

The entire folder will be transferred to your server.

To copy the contents of an entire directory from your machine, you need to adapt the command as follows:

scp -r localmachine/path_to_the_file/* username@ftp_server_adress:/path_to_remote_directory