This guide explains how to export customer and participant information for events (within the framework of the ticketing system Infomaniak).

Preamble

• Exports involve offering you a downloadable file in CSV format containing the collected information; in some cases, such as the one illustrated first below, the field separator type can be changed (e.g., semicolon).
• For any information regarding the protection of personal data, refer to this other guide.

Retrieve customer information

Customers are the people who provided information by placing an order through your online ticketing system:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing related to the event.
3. Click on Sales in the left sidebar.
4. Click on Clients in the left sidebar.
5. Click on Export customers
   
6. Choose the criteria for the export:
   

Retrieve participant information

The information of the participants can be retrieved in two places:

1. at the level of the form by rate: this allows you to retrieve an Excel file with all the participants' responses regardless of the date.
2. For a specific event, date, or session: this will retrieve all forms used for the chosen event or date.

For a form

For this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing related to the event.
3. Click on Settings in the left sidebar.
4. Click on Forms in the left sidebar.
5. Select the form to export.
6. Click on Export:
   ‍‍

For a specific date

For this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing related to the event.
3. Click on Programming in the left sidebar.
4. Click on Events in the left sidebar.
5. Choose the event for which to export the information. In the case of a multi-date event, select the desired date.
6. At the bottom of the page, click on the link Export ticketing form data to retrieve a file in csv format:
   

This guide explains how to contact people who have purchased tickets for your events directly from the Infomaniak ticketing system.

Send an email or SMS to customers

This tool allows you to quickly communicate with your customers, whether to inform them of a schedule change, a cancellation or postponement, or to specify certain important information. Emails or SMS are sent to the list of customers who have placed an order and not to the participants:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing concerned by the event.
3. Click on Programming in the left sidebar menu.
4. Click on Events in the left sidebar menu.
5. Click on the name of the event concerned:
   
6. Click on the desired link at the bottom of the page:
   
7. Select the customers to contact (example of SMS sending):
   
8. Write the message to send (example of email sending):
   

This guide explains how to add and configure the images of your events within the framework of the Infomaniak ticketing system.

Preamble

• The presentation images of your event can be defined in vertical and horizontal format.
• A vertical visual is mandatory, as it will be used on…
  • … the administration tool of your ticketing system,
  • … at the ticket office,
  • … as well as your online store in case there is no horizontal image.
• The horizontal image, on the other hand, will be used on…
  • … your online store when there are multiple events,
  • … on the infomaniak.events portal.
• It is possible to add custom images or use a default image, as well as an image gallery associated with your event; it can accommodate up to 4 images and will be found on the event page of your online ticketing system below the description:
  

Add images when creating the event

When creating a new event, you can choose a vertical image, a horizontal image, and an image gallery by selecting the appropriate tab.

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name of the ticketing system concerned.
3. Click on Programming in the left sidebar menu.
4. Click on Events in the left sidebar menu.
5. Click on the Add an event button.

You can choose a photo from your media library or a royalty-free image from the list provided:

• Portrait: 1000 x 1414 px, vertical image
• Landscape: 1200 x 630 px, horizontal image

Modify the images of an existing event

To modify the images of an existing event

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name of the ticketing system concerned.
3. Click on Programming in the left sidebar menu.
4. Click on Events in the left sidebar menu.
5. Click on the event in question
6. Click on the Modify button:
   
7. Click on the parameter to modify under Visuals:
   

This guide explains how to configure the general settings of the Infomaniak ticketing system.

General settings

The general settings are organized into 3 tabs:

1. Ticketing: the general settings used on your ticketing system
2. Organizer's contact details: information displayed on the online ticketing system and on the Infomaniak portal so that visitors can contact the organizer
3. General conditions: allows you to define the general conditions of your online ticketing system

1. Ticketing tab

• The "Ticketing visibility" button allows you to make your ticketing system visible when everything has been configured and after activating the online store; allows you to quickly make your ticketing system accessible or not online.
• Test mode allows you to reactivate test mode. This option will no longer be accessible as soon as an order is placed in real mode.
• The name of the ticketing system that you type in this box will be visible on the online store as well as on the tickets and emails that will be sent to your customers.
• The URL of your website will be displayed in the General Terms and Conditions (GTC) of the gift vouchers, instead of the legal name of your organization, if you do not want your legal name to be visible to your customers.
• To choose your logo, click on the pencil icon; the chosen logo will appear on your customers' invoice. The dimensions of your logo must be 600 x 160 pixels:
  
   
• By default, the currency of your ticketing system is the Swiss franc (CHF). In order to give your customers the choice to pay for their purchases in euros (EUR), check the box "I want to activate another currency" then check the box "EUR". The ticketing system only offers transactions in CHF and EUR.
• VAT liability: Does your organization have to pay VAT? To make sure, please contact your legal or financial representative, or find out from the town hall of your municipality. Check the box "I am liable for VAT" when you have confirmed this information:
  
   
• You can choose between different languages for your ticketing system: French - English - German - Spanish - Italian... By checking more than one language box, do not forget to translate the content of your ticketing system (for example the description of your events) into all the selected languages.
• In this space, enter the signature of your organization which will be visible on all communications sent to your customers:
  

2. Organizer's contact details tab

The contact details you enter in this tab will be used for invoicing and on your online ticketing system.

• Organization name: Enter the name of your organization, company, association or NGO.
• Address - Postal code - City - Country: Make sure to enter the exact address of your legal entity which will be used for accounting/invoicing.
• Email address: The email address you enter in this field will be used for order confirmations, tickets, and event-related information.
• Phone: The number you enter in this field will allow your customers to contact you in case of questions or issues. Make sure to select the correct country code for the number you want to display.
• SMS sender name: Enter the name you want to appear as a signature at the end of SMS messages:
  

3. General conditions

In this tab, you have the option to edit the general conditions. These must be accepted by your customers in their shopping cart before they can proceed to online payment. This tab includes default general conditions that you can consult and modify as needed.

If you have modified the general conditions, you can always revert to the default version by clicking on the blue text 'Restore default general conditions' located under the general conditions area.

This guide explains how to create a pass (within the framework of the Infomaniak ticketing system). The pass can then be configured in several steps:

1. Define the type during creation (subscription, ticket pack, etc.) as well as the basic information and parameters (below)
2. Associate events with passes
3. Configure the visual and information related to the pass
4. Define and collect information from subscribers who will be linked to the passes

1. Start creating a pass

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing concerned by the event.
3. Click on Programming in the left sidebar menu.
4. Click on Pass in the left sidebar menu.
5. Click on Add a pass:
   

Name and description of the pass

This section allows you to define the name of the pass as well as a description of the pass:

It is recommended to use a sufficiently short name in the Pass name on the ticket section, which will be printed directly on the pass.

Pass support

You can choose two types of support:

1. The PVC card, credit card type, often used for seasonal or annual subscriptions.
   • Be careful with the size of the text used for the Name displayed on the ticket which will be taken up here and which will be limited to 35 characters.
   • Choose the withdrawal method that will be made available to the customer.
2. The Phone/Paper format, which prioritizes the use of the phone but also allows printing the ticket on an A4 or A6 sheet.
   • The visitor will receive their pass in digital format in an email.
   • They will be able to download their pass in PDF format from the link included in the email.

The appearance of the pass can be configured once the pass is created (see step 3).

Manage the display during scan checks

The two options present here allow you to define the parameters used for pass control:

1. The passes will have random barcodes upon creation, but the organizer can modify them freely from the management of each pass.
2. The icon that will be displayed during the pass check:
   

Pass price

• Enter the desired amount:
  

Validity period

• The validity period will be used if you want to ensure that this pass is only available for a limited period.
• It is possible, for example, to configure a ticket pack that can only be used during the winter season for a seasonal promotion.
• Note that if a pass is outside the validity period, it can be purchased but cannot be used or accessed to add tickets to it.

Pass types

1. Custom

This pass allows the customer to choose the events and dates from the options provided. You must therefore decide on the pass limitations:

• Single event choice:
  • The customer can only choose one event, but depending on the ticket limit, they can choose one or more for the selected event.
  • Warning: When a customer buys a card, the system will deduct the number of seats entered in this field from all events linked to the pass.
  • These seats will be "reserved" for this pass.
  • When the customer goes through the scanners, the system will release the seats for all other events.
• Maximum tickets
  • The number of tickets that can be associated with the pass.
• Minimum tickets
  • If a minimum of 0 is set, the customer can buy an empty pass and choose their seats later.
  • Any number other than 0 will force the customer to choose tickets when purchasing the pass.
• Limit of one event per day
  • The pass has a limit of one event per day.
  • The customer cannot order more than one ticket per day for this pass.
• All seats on the same day
  • Allows you to choose a date and then choose the events for that date.
• Limit of one performance per event
  • Allows you to define whether the customer can participate multiple times in an event (in the case of multiple dates).
  • If enabled, the customer can only take one ticket per event of the "same name" (or "same performance") for this pass.
  • Warning: The spelling of the event name must be identical.
• Minimum number of different events / pass
  • The customer will have to take as many tickets for different shows available on the pass.
  • It will be used to prevent the visitor from taking all their tickets for a single show.

2. Automatic

The pass will not be customizable by the customer: it will automatically take the tickets that will be defined by the organizer.

3. Fixed numbered seat

In the event that the event takes place in a venue with a seating plan, this type of pass allows the customer to choose the pass with a numbered seat on the seating plan. This seat will remain unchanged for all events associated with the pass taking place in the same venue.

This guide explains how to associate events with passes (as part of the Infomaniak ticketing system). These parameters will be available once step 1 is completed:

1. Define the type during creation (subscription, ticket pack, etc.) as well as the basic information and parameters
2. Associate events with passes (below)
3. Configure the visual and information related to the pass
4. Define and collect information from subscribers who will be linked to the passes

2. Associate events with the pass

Once the pass is created, you will need to associate the events that will be linked to it:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing concerned by the event.
3. Click on Programming in the left sidebar menu.
4. Click on Pass in the left sidebar menu.
5. Click on the name of the pass concerned.
6. Click on Associate events:
   
7. Choose the events that will be linked to the pass.
8. Choose the number of tickets that can be associated with this pass.
9. Choose whether this event will cost extra when added to the pass:
   • A price of 0 in this field allows you to define tickets included in the price of the pass.
10. Choose whether you want a total ticket limit on a pass:
    • If the event has, for example, 100 seats, but only 10 can be associated, regardless of the visitor, it is at the quota level that you need to set 10.
      

Once the events are associated, you can view the list of events and make corrections by clicking on the pencil icon ✎ to the right of the event or delete it by clicking on the Trash icon.

This guide explains how to configure the appearance of your pass (within the Infomaniak ticketing system).

Access the pass menu

To do this:

1. Log in to your Infomaniak space
2. Go to the Ticketing
3. From the left menu, under Programming, click on Pass
4. Click on an existing pass

If you do not yet have a pass, refer to this other guide.

Set the visual appearance of the pass in PVC card R80 format

It is possible to set the color of the information appearing on the pass and the background image:

To change the background image, click on select a file and once the image is chosen, click on Save:

Appearance of the pass ticket

If the medium chosen for the pass is in ticket format, you can define a template for printing. You will need to create a ticket visual and save a template beforehand.

You can then simply choose the template you want:

Learn more

• Getting Started Guide: Ticketing
• How to create and configure a pass
• Associate events with passes

This guide shows you an example of a pass configured as a subscription where all events are included upon purchase (as part of the Infomaniak ticketing system).

The subscription with all events included

The example below allows you to have a pass that acts as a subscription for a single entry to all events included. Typical uses of this type of pass would include:

• Subscriptions for a season or a year of a sports club or a theater
• A 2, 3, 4, 5, 6, or 7-day subscription for a week-long festival
• A ticket sales package, if the event is broken down, for example, a conference during the day, a meal, and a concert. A package could be created for conference entry + meal, another for meal + concert, etc.

Pass creation

After filling in the information, such as the pass name, price, or quantity of passes available...

... you need to set the pass to Automatic: 

Event association

Events are associated with the pass, with a limit of one ticket per event and no additional cost:

Pass visual

This pass will be used as a vertical badge and will therefore be printed on a PVC badge whose visual will be configured as follows:

Information requested

Since this pass is personalized, the name and first name fields are mandatory, as well as a photo of the person:

This guide shows you an example of a pass configured as a subscription where all events are included upon purchase (as part of the Infomaniak ticketing system).

The ticket pack

The example below allows you to have a pass that acts as a pack of multiple tickets. Typical uses of this type of pass would include:

• A pass with entries for 2, 3, or 4 evenings of a multi-day festival.
• A pass with different activities, such as a "museum entry with meal" pack where the entry and the meal are two individual and distinct events.
• A ticket pack including entry to multiple venues on the same day.

Creating the pass

The pass is configured as a ticket so that participants can print each ticket individually:

After filling in the information, such as the pass name, price, or the quantity of passes available, you need to set the pass to Automatic: 

Associating events

The events are associated with the pass, with a limit of one ticket per event and no additional cost:

This pass contains a ticket for event 1 and a ticket for event 2:

Pass appearance

This pass will never be printed, as only the individual tickets linked to the events will be printed. Therefore, there is no need to configure the pass appearance. The customer who purchases this pass will receive a ticket for event 1 and a ticket for event 2, so you will need to define the appearance of these tickets.

Information requested

This pass is not personalized, but for easier identification, the option to provide the first and last name is available:

This guide shows you an example of a pass configured as a subscription where customers can choose events (as part of the Infomaniak ticketing system).

The pass with the choice of events

The example below allows you to have a pass that acts as a pack of multiple tickets, but the customer can choose events from the list of proposed events. It is a versatile type of pass, which can be configured in many ways to achieve the desired behavior:

• A pass with entries to multiple sites, but only on a chosen day.
• A pass with 10 entries for shows over a season.
• A free pass that allows you to choose multiple discounted tickets.
• A pass with the choice of film sessions for each day of the festival, but limited to one session per day.

For this example, imagine a pass that allows access to two events on the same day, choosing from a list of 3 possible sessions per event. The pass itself will be free, but each session will have a different cost. The customer can thus choose to participate in both events or only one of the two depending on their budget.

Pass creation

After filling in the information, such as the name of the pass, the price, or the quantity of passes available, you need to set the pass to Custom.

The pass is configured as a ticket, and the pass will be printed, not the individual tickets (for strategic choice). The customer will thus not have multiple tickets, but only one, with a QR code on which all their events will be displayed.

Once the pass is configured in Custom, the parameters will be indicated as in the screenshot so that the customer can only choose one session per event.

Event association

The events are associated with the pass, with a limit of one ticket per event and the cost of the ticket at 20.- for the first event…

… and 30.- for the second:
‍

The list of events will be as follows, with the maximum number of tickets and the price per event for the chosen event:

The customer will have, when purchasing the pass, the interface to choose their events, and it is possible to see in the cart that the price of the tickets is correctly calculated per unit when adding the latter.

Pass visual

This pass will be printed in A4 format and will therefore take on a ticket visual. You will therefore need to define the visual of these tickets.

Requested information

This pass not being nominative, no information will be linked to the pass, but the customer's information will be requested when placing the order.

This guide shows you how to add events to passes that have already been created and sold, but for which dates need to be added (as part of the Infomaniak ticketing system).

Prerequisites

• The passes in question must be of the automatic type and have associated free events.

When to use the pass update

When purchasing or creating a pass, it retrieves the list of events associated at the programming level (Programming, Pass). If an event is associated after sales have been made, only new passes will have this new event.

This function allows you to add this new event to existing passes so that subscribers can access it as well.

How to update existing passes

When adding new events to a pass, the Update Pass button will be available.

By clicking on this button, a message will indicate the number of passes that will be updated:

‍

Learn more

• Getting Started Guide: Ticketing
• How to create and configure a pass
• Associate events with passes

This guide explains how to use zones in the pricing menu (as part of the Infomaniak ticketing system).

Preamble

• Each event can contain one or more zones, each with its own pricing.
• This allows you to group prices in each zone and manage each zone independently:
  • Each zone can contain prices, each with its own ticket quantity.
  • Each zone can be assigned or not to the seating plan.
  • Each zone and each price can have its own online visibility.
    

Access the pricing menu

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing concerned by the event.
3. Click on Programming in the left sidebar menu.
4. Click on Events in the left sidebar menu.
5. Click on the event concerned.
6. Click on the Pricing tab.
   1. If the event has multiple dates, this section is replaced by “Dates” which opens a calendar.
   2. Click on the calendar date to join the pricing…
7. Enable zone management. This option will be automatically activated if a seating plan is assigned to the event:
   

Adding a zone and a price, managing the parameters of each zone

Here are the important buttons to manage your zones and prices:

This guide explains how to order rental equipment for on-site sales and access control (as part of the Infomaniak ticketing system).

Ordering Equipment

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing concerned by the event.
3. Click on Equipment in the left sidebar:
   

Overview of current orders and order history

If you have already placed orders, you can see the status of the order on the main page. You will see the status of the current order, with details of its contents and, in the case of postal shipments, the package number allowing you to track its journey:

Placing a new equipment order

To order rental equipment, simply click the New Request button and follow the assistant.

Choose the quantity of equipment needed. Additional information is available in the form of tooltips:

Once the rental period is entered, the estimated rental costs will be indicated just below.

Choose wisely whether the equipment should be sent to you or if you will pick it up on-site:

If the equipment is available on the dates you have indicated, you will receive a confirmation and tracking email for your order.

Learn more

• Getting Started Guide: Ticketing
• Setting up and using the sales pack
• Setting up and using the pass printer

This guide explains how to rename a ticketing system (within the framework of the ticketing system Infomaniak).

Preamble

• The name of the ticketing system appears, among other places, when publishing stores on the infomaniak.events portal.
• In the case of displaying multiple stores on the same page, it will be the name entered in the organizer's details on the last ticket office created that has events for sale.

Edit the details of a ticketing system

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name of the ticket office concerned:
   
3. Click on Settings in the left sidebar:
   
4. Click on Ticketing Settings in the left sidebar.
5. Click on the tab for the Organizer's Details.
6. Change the name in the first field of the form:
   
7. Click on the Save button at the bottom of the page.

Example of name change

The display before modification:

Modification of the organizer's name according to the procedure above:

The display is modified and becomes:

This guide explains how to sell products (within the framework of the Infomaniak ticketing system), such as refreshments during intermission, souvenirs, or merchandise related to your events.

Access the product menu to create one

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing concerned by the event.
3. Click on Programming in the left sidebar menu.
4. Click on Products in the left sidebar menu.
5. Click on Create a new product:
   
6. Fill in the Name and Description fields in all the languages of your ticketing:
   
   • This information will be visible on the ticketing page during the purchasing process.
7. Associate an image that will be displayed on the site for this product:
   
8. Activate if necessary the association of the product to an event:
   
   • The purchase of a product necessarily implies the purchase of a ticket (5 tickets in the example below); refer to this other guide on this subject:
     
9. Associate the attributes of your product.
   • Attributes are the parameters that allow you to create different variations of a product.
   • The dropdown list allows you to choose existing attributes, and the link below allows you to create new ones:
     
   • For example, the attribute T-shirt size could include the variations XS, S, M, L, XL, and a second attribute will allow you to choose the colors of the T-shirt:
     
   • It is also possible to manage attributes outside the creation form, under the tab dedicated to attribute management:
     
   • Warning: attributes cannot be modified if sales have already taken place; variations can be added or modified at any time, but can only be deleted if there have been no sales.
10. In the next step, define the price of each product variant, the VAT to be applied, the quantity put on sale, and the visibility of the product in your store.
    • It is possible to remove a variant from the store in case there are no sales of this variation after the finalization of your online store:
      
11. In the next step, define whether you want to add an automatic association rule when purchasing a ticket.
    • This option means that the purchase of a specified ticket in this rule necessarily implies the purchase of the linked product (also refer to point 8 above):
      
12. Click on the Finish button to save your item.

Track sales and modify product parameters

Once the products are created, it is possible to track their sales and modify the parameters by clicking on the action menu ⋮ located to the right of the concerned element:

This guide explains how to split bookings with multiple tickets (within the Infomaniak ticketing system).

This allows you to validate part of a booking, in case the booking could include multiple tickets, but only part of it needs to be validated at the counter.

Prerequisites

• This operation requires that an order is currently set to pay on site.
  • For more information about this payment method and how to activate it, refer to this other guide.

Split from the web counter

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing for the event in question.
3. Click on Counter in the left sidebar:
   
4. Find the booking from the search field at the top of the page; you can find the order using the order number or any other element related to the order:
   
5. The booking appears in the right column; if it is a booking, you can click on the arrow to the right of the Validate button and Split the booking:
   
6. The next screen allows you to choose the tickets to validate:
   
7. Now, proceed to order the tickets to validate. You will notice that this has created a new order, and that the old order only contains the tickets not selected during the split:
   

Split from the sales tablet

The procedure for splitting an order on a tablet is similar to the procedure on the web counter:

1. Log in to your Infomaniak account.
2. Click on the Orders tab and find the order to split.
3. Click on the Tickets tab of the order:
   
4. Select the tickets to validate and click on Separate:‍
   ‍
5. ‍Continue the order to validate it:
   ‍
6. The new order appears as validated, and the initial order shows the remaining tickets:
   ‍

This guide explains how to add tickets to your passes, ticket packs, and subscriptions (within the framework of the Infomaniak ticketing system).

Prerequisites

• Obtain the pass or subscription code.
  • This information is provided in the confirmation email received upon ordering, or on your customer account.
• Go to the event organizer's ticketing page.

Add tickets to the pass

To do this:

1. Click on the Subscribers Access button at the top right:
   
2. Enter the code of your pass or subscription in the indicated field and click on Next:
   
3. Select the tickets to add to the pass by clicking on the button and confirm your choice by clicking on Add to Cart:
   
4. Continue with the ordering process.

This guide explains how to set up a pass or subscription renewal system (as part of the Infomaniak ticketing system). This feature will allow visitors with subscriptions to renew them for the new season.

Preamble

• It is not mandatory to have seasonal or annual subscriptions to use the pass renewal, but it is imperative to have a new period with configured passes.
• If the subscriptions are configured with fixed numbered seats on an unchanged seating plan, the renewed subscriptions will keep the same seats for the new season.
• Renewed subscriptions will keep the same QR codes from season to season.

Create a renewal

Prerequisites

• For renewals to be activated on your ticketing system, you will need to create the passes for the new period.

Next:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system concerned by the event (go to the period on which the renewals will be offered).
3. Click on Programming in the left sidebar.
4. Click on Pass in the left sidebar.
5. Click on Subscription renewal:
   
    
6. Click on Create a renewal.‍
7. On the pop-up, enter, in order, the subscription from the previous period…
8. …then the subscriptions that visitors can take during the renewal; multiple subscriptions can be offered at this stage.
9. If you wish, indicate a validity period for the renewal.
10. Click the button to Confirm:
    

Renewal procedure for the visitor

The visitor can renew their subscription by following this procedure from the renewal link that will be located by default at the bottom of your ticketing page.

For direct integration, it is possible to use the URL of the desired ticketing page, and add /pass-renew at the end. For example: https://infomaniak.events/shop/abcABC4242I/pass-renew

Renewal tracking

It is possible to track each renewal via the renewal tabs:

• To this ticketing page : indicates the renewals made from a previous season to the one you are currently on
• From this ticketing page : indicates the subscriptions renewed from the selected ticketing page to a new period

This guide explains how to insert a QR code on the invoices you send to your customers (as part of the Infomaniak ticketing system).

Preamble

• A QR Invoice allows for easier payment of an invoice by directly including all the necessary information to make a payment using the QR code provided with the invoice.
• If your customers decide to pay an order by invoice on your ticketing system, and you have set up the necessary information on the ticketing system, your customers will receive an invoice with a QR code:
  

Add a bank account

Prerequisites

• This feature is only available for bank accounts in CHF.
• It is essential to obtain the QR IBAN for your bank account; ask your bank to provide you with the QR Invoice information:
  • Postfinance
  • Raiffeisen
  • UBS

Whether you already have a bank account set up or not, if you want to add a QR code to the invoice, you will need to specify a new bank account:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system concerned by the event.
3. Click on Accounting in the left sidebar menu.
4. Click on Infomaniak Collection in the left sidebar menu.
5. Click on Add a bank account at the bottom of the page:
   
    
6. Enter your bank account information including the QR-IBAN:
   
7. Click the button to Confirm.
8. Choose the new bank account to use from the dropdown menu (the dropdown list is in order of creation date):
   

This guide explains the procedure for creating free entries for your guests (as part of the Infomaniak ticketing system).

Preamble

• The easiest way to create free entries for your guests is to create a free rate, which is not available online, but only from the ticket office.
• This allows you to generate completely free tickets for your shows.

Setting up the invitation rate

In order to be able to create invitations, you must first include an invitation rate in the areas where you want to be able to create this type of entry.

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing concerned by the event.
3. Click on Scheduling in the left sidebar.
4. Click on Events in the left sidebar.
5. Click on the event concerned.
6. Click on the Pricing tab.
   1. If the event has multiple dates, this section is replaced by “Dates” which opens a calendar.
   2. Click on the calendar date to join the pricing…
7. Click on Add a rate:
   
8. Add a free rate with the desired name:
   
9. Once the rate is created, click on the visibility option and choose Hidden from customer or Hidden from customer and reseller:
   

Create the invitation ticket

To create the invitation ticket, go to the ticket office and proceed as a normal sale with the invitation rate: