This guide explains how to validate your identity to order rental equipment from Infomaniak and receive your statements (as part of the Infomaniak ticketing system).

Preamble

• This identity verification procedure must be performed the first time you want to receive payments or request to appear on the Infomaniak portal.
• Identity verification can only be performed by the legal owner of the account. If the options to start the verification procedure do not appear on your account, this indicates that you do not have the necessary access.

Access your ticketing system

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system concerned by the event.

Perform the identity verification procedure

The procedure is accessible in two places:

1. On the main dashboard:
   
2. If a bank account is provided, in the Accounting menu, then Infomaniak Collections:
   ‍‍
3. Refer to this other guide to perform identity verification with kCheck.

This guide explains how to process refunds when canceling orders (within the Infomaniak ticketing system).

Infomaniak does not handle refunds

Infomaniak has no decision-making power regarding cancellations, refunds, or ticket exchanges. You can implement methods for ticket exchanges either at the ticket counter or allow your customers to do so from the online ticketing system.

Depending on the refund method you wish to use, you will need to request the necessary information from customers who request a refund. You can also ask customers to provide this information when placing their order. 

Ticket Cancellation

Please refer to this other guide regarding ticket cancellations on the ticketing platform, which details the various cancellation methods available. Also, please refer to this other guide regarding cancellation insurance.

This guide explains how to modify the display of your events (within the Infomaniak ticketing system).

Accessing the options to configure the display

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system for the event.
3. Click on Scheduling in the left-hand menu.
4. Click on Events in the left-hand menu.
5. Click on the name of the event in question:
   
6. Click on the Edit button:
   

Choosing a display mode for multi-date events

To do this:

1. Add any new dates…
2. Choose the methods for displaying these dates on the calendar; these modes will be available on the online ticketing system and will allow your customers to switch between the different display modes they prefer (see below)…
3. Choose which display mode will be used by default…
   

The different display options available

List view

The list view is useful if the dates are spaced out over time with empty periods (weekly or monthly, for example) and/or if the ticketing system needs to offer multiple dates or sessions without displaying them on a calendar.

The monthly calendar

The monthly calendar displays events on a monthly calendar. This is an effective view, but it can become very cluttered if there are many sessions per day.

The weekly calendar

Very useful if you want to display the dates week by week, especially if there are several performances per day, or if the event only lasts for a short period and you want to display the days of the week.

This guide explains how to collect and retrieve customer information when they order tickets through the Infomaniak ticketing system.

Set up a contact form

To collect information from customers:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing concerned by the event.
3. Click on Settings in the left sidebar.
4. Click on Customer Registration in the left sidebar.
5. Enable the information to be requested from customers and choose the visibility:
   
   • Visible and mandatory
   • Visible, but optional
   • Invisible (do not ask)

Add additional fields

It is possible to add additional information to this form:

1. Click the Add a field button.
2. Name the field and choose the field type.
3. Depending on the field type, complete with the options from the drop-down menus or checkboxes.
4. Click the button to Confirm:
   

This guide explains how to export customer and event participant information (within the Infomaniak ticketing system).

Introduction

• Exports involve providing you with a downloadable file in CSV format containing the collected information; in some cases, such as the one illustrated below, the field separator type can be modified (e.g., semicolon).
• For any information regarding the protection of personal data, please refer to this other guide.

Retrieve customer information

Customers are the people who provided information when placing an order through your online ticketing system:

1. Click here to access the management of your product in the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system for the event.
3. Click on Sales in the left-hand menu.
4. Click on Customers in the left-hand menu:
   
5. Click on Export Customers
   
6. Choose the criteria for the export:
   

Retrieve participant information

Participant information can be retrieved in two places:

1. at the form level, by price plan: this allows you to retrieve an Excel file with all participant responses, regardless of the date.
2. at the level of a specific event, date, or session: this retrieves all forms used for the chosen event or date.

For a form

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system for the event.
3. Click on Settings in the left-hand menu.
4. Click on Forms in the left-hand menu:
   
5. Select the form to export.
6. Click on Export:
   ‍‍

For a specific date

To do this:

1. Click here to access the management interface for your product in the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system for the event.
3. Click on Scheduling in the left-hand menu.
4. Click on Events in the left-hand menu.
5. Choose the event for which you want to export the information; in the case of a multi-date event, select the desired date.
6. At the bottom of the page, click on the Export pricing form data link to retrieve a file in csv format:
   

This guide explains how to contact people who have purchased tickets for your events directly from the Infomaniak ticketing system.

Send an email or SMS to customers

This tool allows you to quickly communicate with your customers, whether to inform them of a schedule change, a cancellation or postponement, or to specify certain important information. Emails or SMS are sent to the list of customers who have placed an order and not to the participants:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing concerned by the event.
3. Click on Programming in the left sidebar menu.
4. Click on Events in the left sidebar menu.
5. Click on the name of the event concerned:
   
6. Click on the desired link at the bottom of the page:
   
7. Select the customers to contact (example of SMS sending):
   
8. Write the message to send (example of email sending):
   

This guide explains how to add and configure the images for your events within the Infomaniak ticketing system.

Introduction

• The presentation images for your event can be defined in vertical and horizontal formats.
• A vertical image is mandatory, as it will be used on…
  • … the administration tool for your ticketing system,
  • … the ticket counter,
  • … and your online store, in case there is no horizontal image.
• The horizontal image, on the other hand, will be used on…
  • … your online store when there are multiple events,
  • … the infomaniak.events portal.
• It is possible to add custom images or use a default image, as well as an image gallery associated with your event; it can accommodate up to 4 images and will be located on the event page of your online ticketing system below the description:
  

Adding Images When Creating the Event

When creating a new event, you can choose a vertical image, a horizontal image, and an image gallery by selecting the appropriate tab.

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name of the ticketing system in question.
3. Click on Programming in the left-hand menu.
4. Click on Events in the left-hand menu.
5. Click on the Add an event button.

You can choose a photo from your media library or a royalty-free image from the list provided:

• Portrait: 1000 x 1414 px, vertical image
• Landscape: 1200 x 630 px, horizontal image

Modify the images of an existing event

To modify the images of an existing event

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name of the event concerned.
3. Click on Schedule in the left-hand menu.
4. Click on Events in the left-hand menu.
5. Click on the event concerned.
6. Click on the Edit button:
   
7. Click on the setting to modify under Visuals:
   

This guide explains how to configure the general settings for the Infomaniak ticketing system.

General Settings

The general settings are organized into 3 tabs:

1. Ticketing: general settings used for your ticketing system
2. Organizer Contact Information: information displayed on the online ticketing system and in the Infomaniak portal so that visitors can contact the organizer
3. Terms and Conditions: allows you to define the terms and conditions for your online ticketing system

1. Ticketing Tab

• The "Ticketing Visibility" button allows you to set your ticketing system to visible mode once everything has been configured and after activating the online store; it allows you to quickly make your ticketing system accessible or not online.
• Test mode allows you to reactivate test mode. This option will no longer be accessible once an order has been placed in real mode.
• The name of the ticketing system that you enter in this field will be visible in the online store as well as on the tickets and in the emails that will be sent to your customers.
• The URL of your website will be displayed in the General Terms and Conditions of Sale (GTC) of the gift vouchers, instead of the legal name of your organization, if you do not want your legal name to be visible to your customers.
• To choose your logo, click on the pencil icon; the chosen logo will appear on your customers' invoices. The dimensions of your logo should be 600 x 160 pixels:
  
• By default, the currency for your ticketing system is the Swiss franc (CHF). To allow your customers to pay in euros (EUR), check the "I would like to activate another currency" box and then check the "EUR" box. The ticketing system only supports transactions in CHF and EUR.
• VAT liability: Does your organization have to pay VAT? To confirm this, please contact your legal or financial manager, or inquire with the town hall of your municipality. Check the "I am liable for VAT" box once you have confirmed this information:
  
• You can choose from several languages for your ticketing system: French - English - German - Spanish - Italian, etc. If you check more than one language box, remember to translate the content of your ticketing system (e.g., the description of your events) into all the selected languages.
• In this section, enter the signature of your organization, which will be displayed on all communications sent to your customers:
  

2. Organizer Contact Information Tab

The contact information you enter in this tab will be used for invoicing and on your online ticketing system.

• Organization name: Enter the name of your organization, company, association, or NGO.
• Address - Postal code - City - Country: Be sure to enter the exact address of your company, which will be used for accounting/invoicing.
• Email address: The email address you enter in this field will be used for order confirmations, tickets, and event-related information.
• Phone number: The number you enter in this field will allow your customers to contact you if they have questions or problems. Be sure to select the country code corresponding to the number you want to display.
• SMS sender name: Enter here the name you want to appear as the signature at the end of SMS messages:
  

3. Terms and conditions

In this tab, you can edit the terms and conditions. These must be accepted by your customers in their shopping cart before they can proceed with online payment. In this tab, default terms and conditions are provided for you to review and modify as needed.

If you have modified the terms and conditions, you can always revert to the default version by clicking on the blue text "Restore default terms and conditions" located below the terms and conditions area.

This guide explains how to create a pass (as part of the Infomaniak ticketing system). The pass can then be configured in several steps:

1. Define the type during creation (subscription, ticket pack, etc.) as well as basic information and parameters (below)
2. Associate events with passes
3. Configure the visual and information related to the pass
4. Define and collect information from subscribers who will be linked to the passes

1. Start creating a pass

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing concerned by the event.
3. Click on Programming in the left sidebar menu.
4. Click on Pass in the left sidebar menu.
5. Click on Add a pass:
   

Name and description of the pass

This section allows you to define the name of the pass as well as a description of the pass:

It is recommended to use a sufficiently short name in the Pass name on the ticket section, which will be printed directly on the pass.

Pass support

You can choose two types of support:

1. The PVC card, credit card type, often used for seasonal or annual subscriptions.
   • Pay attention to the size of the text used for the Name displayed on the ticket which will be taken up here and which will be limited to 35 characters.
   • Choose the withdrawal mode that will be made available to the customer.
2. The Phone/Paper format, which prioritizes the use of the phone but also allows printing the ticket on A4 or A6 paper.
   • The visitor will receive their pass in digital format in an email.
   • They will be able to download their pass in PDF format from the link included in the email.

The appearance of the pass can be configured once the pass is created (see step 3).

Manage the display during scan checks

The two options present here allow you to define the parameters used for pass control:

1. The passes will have random barcodes upon creation, but the organizer can modify them freely from the management of each pass.
2. The icon that will be displayed during the pass check:
   

Pass price

• Enter the desired amount:
  

Validity period

• The validity period will be used if you want to ensure that this pass is only available for a limited period.
• It is possible, for example, to configure a ticket pack that can only be used during the winter season for a seasonal promotion.
• Note that if a pass is outside the validity period, it can be purchased but cannot be used or accessed to add tickets to it.

Pass types

1. Custom

This pass allows the customer to choose the events and dates from the options provided. You must therefore decide on the limitations of the pass:

• Single event choice:
  • The customer can only choose one event, but depending on the ticket limit, they can choose one or more for the chosen event.
  • Warning: When a customer buys a card, the system will deduct the number of seats entered in this field from all events linked to the pass.
  • These seats will be "reserved" for this pass.
  • When the customer passes through the scanners, the system will release the seats for all other events.
• Maximum tickets
  • The number of tickets that can be associated with the pass.
• Minimum tickets
  • If a minimum of 0 is set, the customer can buy an empty pass and choose their seats later.
  • Any number other than 0 will force the customer to choose tickets when purchasing the pass.
• Limit of one event per day
  • The pass has a limit of one event per day.
  • The customer cannot order more than one ticket per day for this pass.
• All seats on the same day
  • Allows you to choose a date and then choose the events for that date.
• Limit of one performance per event
  • Allows you to define whether the customer can participate multiple times in an event (in the case of multiple dates).
  • If enabled, the customer can only take one ticket per event of the "same name" (or "same performance") for this pass.
  • Warning: The spelling of the event name must be identical.
• Minimum number of different events / pass
  • The customer will have to purchase as many tickets for different shows available on the pass.
  • It will be used to prevent the visitor from taking all their tickets for a single show.

2. Automatic

The pass will not be customizable by the customer: it will automatically take the tickets that will be defined by the organizer.

3. Fixed numbered seat

In the event that the event takes place in a venue with a seating plan, this type of pass allows the customer to choose the pass with a numbered seat on the seating plan. This seat will remain unchanged for all events associated with the pass taking place in the same venue.

An Organizer may want to set up passes with registration validation.

This guide explains how to associate events with passes (as part of the Infomaniak ticketing system). These parameters will be available once step 1 is completed:

1. Define the type when creating (subscription, ticket pack, etc.) as well as the basic information and parameters
2. Associate events with passes (below)
3. Set up the visual and information related to the pass
4. Define and collect information from subscribers who will be linked to the passes

2. Associate events with the pass

Once the pass is created, you will need to associate the events that will be linked to it:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing concerned by the event.
3. Click on Programming in the left sidebar menu.
4. Click on Pass in the left sidebar menu.
5. Click on the name of the pass concerned.
6. Click on Associate events: 
   
7. Choose the events that will be linked to the pass.
8. Choose the number of tickets that can be associated with this pass.
9. Choose whether this event will cost extra when added to the pass:
   • A price of 0 in this field allows you to define tickets included in the price of the pass.
10. Choose whether you want a total ticket limit on a pass:
    • If the event has, for example, 100 seats, but only 10 can be associated, it is at the quota level that you need to set 10.
      

Once the events are associated, you can view the list of events and make corrections by clicking on the pencil icon ✎ to the right of the event or delete it by clicking on the Trash icon.

An Organizer can decide to add events to a pass after its creation.

This guide explains how to configure the appearance of your pass (within the Infomaniak ticketing system).

Access the pass menu

To do this:

1. Log in to your Infomaniak space
2. Go to the Ticketing
3. From the left menu, under Programming, click on Pass
4. Click on an existing pass

If you do not yet have a pass, refer to this other guide.

Set the visual appearance of the pass in PVC card R80 format

It is possible to set the color of the information appearing on the pass and the background image:

To change the background image, click on select a file and once the image is chosen, click on Save:

Appearance of the pass ticket

If the medium chosen for the pass is in ticket format, you can define a template for printing. You will need to create a ticket visual and save a template beforehand.

You can then simply choose the template you want:

Learn more

• Getting Started Guide: Ticketing
• How to create and configure a pass
• Associate events with passes

This guide shows you an example of a pass configured as a subscription where all events are included upon purchase (as part of the Infomaniak ticketing system).

The subscription with all events included

The example below allows you to have a pass that acts as a subscription for a single entry to all events included. Typical uses of this type of pass would include:

• Subscriptions for a season or a year of a sports club or a theater
• A 2, 3, 4, 5, 6, or 7-day subscription for a week-long festival
• A ticket sales package, if the event is broken down, for example, a conference during the day, a meal, and a concert. A package could be created for conference entry + meal, another for meal + concert, etc.

Pass creation

After filling in the information, such as the pass name, price, or quantity of passes available...

... you need to set the pass to Automatic: 

Event association

Events are associated with the pass, with a limit of one ticket per event and no additional cost:

Pass visual

This pass will be used as a vertical badge and will therefore be printed on a PVC badge whose visual will be configured as follows:

Information requested

Since this pass is personalized, the name and first name fields are mandatory, as well as a photo of the person:

This guide shows you an example of a pass configured as a subscription where all events are included upon purchase (as part of the Infomaniak ticketing system).

The ticket pack

The example below allows you to have a pass that acts as a pack of multiple tickets. Typical uses of this type of pass would include:

• A pass with entries for 2, 3, or 4 evenings of a multi-day festival.
• A pass with different activities, such as a "museum entry with meal" pack where the entry and the meal are two individual and distinct events.
• A ticket pack including entry to multiple venues on the same day.

Creating the pass

The pass is configured as a ticket so that participants can print each ticket individually:

After filling in the information, such as the pass name, price, or the quantity of passes available, you need to set the pass to Automatic: 

Associating events

The events are associated with the pass, with a limit of one ticket per event and no additional cost:

This pass contains a ticket for event 1 and a ticket for event 2:

Pass appearance

This pass will never be printed, as only the individual tickets linked to the events will be printed. Therefore, there is no need to configure the pass appearance. The customer who purchases this pass will receive a ticket for event 1 and a ticket for event 2, so you will need to define the appearance of these tickets.

Information requested

This pass is not personalized, but for easier identification, the option to provide the first and last name is available:

This guide shows you an example of a pass configured as a subscription where customers can choose events (as part of the Infomaniak ticketing system).

The pass with the choice of events

The example below allows you to have a pass that acts as a pack of multiple tickets, but the customer can choose events from the list of proposed events. It is a versatile type of pass, which can be configured in many ways to achieve the desired behavior:

• A pass with entries to multiple sites, but only on a chosen day.
• A pass with 10 entries for shows over a season.
• A free pass that allows you to choose multiple discounted tickets.
• A pass with the choice of film sessions for each day of the festival, but limited to one session per day.

For this example, imagine a pass that allows access to two events on the same day, choosing from a list of 3 possible sessions per event. The pass itself will be free, but each session will have a different cost. The customer can thus choose to participate in both events or only one of the two depending on their budget.

Pass creation

After filling in the information, such as the name of the pass, the price, or the quantity of passes available, you need to set the pass to Custom.

The pass is configured as a ticket, and the pass will be printed, not the individual tickets (for strategic choice). The customer will thus not have multiple tickets, but only one, with a QR code on which all their events will be displayed.

Once the pass is configured in Custom, the parameters will be indicated as in the screenshot so that the customer can only choose one session per event.

Event association

The events are associated with the pass, with a limit of one ticket per event and the cost of the ticket at 20.- for the first event…

… and 30.- for the second:
‍

The list of events will be as follows, with the maximum number of tickets and the price per event for the chosen event:

The customer will have, when purchasing the pass, the interface to choose their events, and it is possible to see in the cart that the price of the tickets is correctly calculated per unit when adding the latter.

Pass visual

This pass will be printed in A4 format and will therefore take on a ticket visual. You will therefore need to define the visual of these tickets.

Requested information

This pass not being nominative, no information will be linked to the pass, but the customer's information will be requested when placing the order.

This guide shows you how to add events to passes that have already been created and sold, but for which dates need to be added (as part of the Infomaniak ticketing system).

Prerequisites

• The passes in question must be of the automatic type and have associated free events.

Use the pass update

When purchasing or creating a pass, it retrieves the list of events associated at the programming level (Programming, Pass). If an event is associated after sales have been made, only new passes will have this new event.

This feature allows you to add this new event to existing passes so that subscribers can access it as well.

How to update existing passes

When adding new events to a pass, the Update Pass button will be available:

By clicking this button, a message will indicate the number of passes that will be updated:

This guide explains how to use zones in the pricing menu (as part of the Infomaniak ticketing system).

Introduction

• Each event can contain one or more zones, each with its own pricing.
• This allows you to group prices within each zone and manage each zone independently:
  • Each zone can contain prices, each with its own ticket quantity.
  • Each zone can be assigned to the seating plan or not.
  • Each zone and each price can have its own online visibility.
    

Accessing the pricing menu

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system for the event.
3. Click on Schedule in the left-hand menu.
4. Click on Events in the left-hand menu.
5. Click on the event in question.
6. Click on the Pricing tab.
   1. If the event has multiple dates, this section is replaced by “Dates”, which opens a calendar.
   2. Click on the date in the calendar to access the pricing…
7. Enable zone management. This option will be automatically enabled if a floor plan is assigned to the event:
   

Adding a zone and a price, managing the parameters of each zone

Here are the important buttons for managing your zones and prices:

This guide explains how to order rental equipment for on-site sales and access control (as part of the Infomaniak ticketing system).

Ordering Equipment

To do this:

1. Click here to access the management of your product in the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system for the event.
3. Click on Equipment in the left-hand menu:
   

Overview of Current Orders and Order History

If you have already placed orders, you can view the order status on the main page. You will see the status of the current order, with details of its contents and, in the case of postal shipments, the tracking number to follow its progress:

Placing a New Equipment Order

To order rental equipment, simply click on the New Request button and follow the wizard.

Choose the quantity of equipment needed. Additional information is available in the form of tooltips:

Once the rental period has been entered, the estimated rental costs will be displayed just below.

Choose carefully whether the equipment should be shipped to you or if you will pick it up on-site:

If the equipment is available on the dates you specified, you will receive a confirmation email and tracking information for your order.

Learn more

• Getting Started Guide: Ticketing
• Setting up and using the sales package
• Setting up and using the printer for passes

This guide explains how to rename a ticketing system (within the Infomaniak ticketing system).

Introduction

• The name of the ticketing system appears, in particular, when publishing stores on the infomaniak.events portal.
• In the case of displaying multiple stores on the same page, it will be the name entered in the organizer's details on the last ticketing system created that has events for sale.

Modify the details of a ticketing system

To do this:

1. Click here to access the management of your product in the Infomaniak Manager (need help?).
2. Click directly on the name of the ticketing system in question:
   
3. Click on Settings in the left-hand menu:
   
4. Click on Ticketing System Settings in the left-hand menu.
5. Click on the tab for Organizer Details.
6. Modify the name in the first field of the form:
   
7. Click on the Save button at the bottom of the page.

Example of a name change

The display before the modification:

Modifying the organizer's name using the procedure above:

The display is modified and becomes:

This guide explains how to sell products (within the framework of the Infomaniak ticketing system), such as refreshments during intermission, souvenirs, or merchandise related to your events.

Access the product menu to create one

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing concerned by the event.
3. Click on Programming in the left sidebar menu.
4. Click on Products in the left sidebar menu.
5. Click on Create a new product:
   
6. Fill in the Name and Description fields in all the languages of your ticketing:
   
   • This information will be visible on the ticketing page during the purchasing process.
7. Associate an image that will be displayed on the site for this product:
   
8. Activate if necessary the association of the product to an event:
   
   • The purchase of a product necessarily implies the purchase of a ticket (5 tickets in the example below); refer to this other guide on this subject:
     
9. Associate the attributes of your product.
   • Attributes are the parameters that allow you to create different variations of a product.
   • The dropdown list allows you to choose existing attributes, and the link below allows you to create new ones:
     
   • For example, the attribute T-shirt size could include the variations XS, S, M, L, XL, and a second attribute will allow you to choose the colors of the T-shirt:
     
   • It is also possible to manage attributes outside the creation form, under the tab dedicated to attribute management:
     
   • Warning: attributes cannot be modified if sales have already taken place; variations can be added or modified at any time, but can only be deleted if there have been no sales.
10. In the next step, define the price of each product variant, the VAT to be applied, the quantity put on sale, and the visibility of the product in your store.
    • It is possible to remove a variant from the store in case there are no sales of this variation after the finalization of your online store:
      
11. In the next step, define whether you want to add an automatic association rule when purchasing a ticket.
    • This option means that the purchase of a specified ticket in this rule necessarily implies the purchase of the linked product (also refer to point 8 above):
      
12. Click on the Finish button to save your item.

Track sales and modify product parameters

Once the products are created, it is possible to track their sales and modify the parameters by clicking on the action menu ⋮ located to the right of the concerned element:

This guide explains how to split reservations with multiple tickets (within the Infomaniak ticketing system). This allows you to validate part of a reservation, in case the reservation includes multiple tickets, but only part of it needs to be validated at the ticket counter.

Prerequisites

• This operation requires that an order is currently set to payment on-site.
  • For more information about this payment method and how to activate it, please refer to this other guide.

Splitting from the web ticket counter

To do this:

1. Click here to access the management of your product in the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system for the event.
3. Click on Ticket Counter in the left-hand menu:
   
4. Find the reservation using the search field at the top of the page; you can find the order using the order number or any other element related to the order:
   
5. The reservation is displayed in the right-hand column; if it is a reservation, you can click on the arrow to the right of the Confirm button and select Split the reservation:
   
6. The next screen allows you to choose which tickets to confirm:
   
7. Now, simply proceed with the order for the tickets to be confirmed; you will see that this creates a new order, and the original order only contains the tickets that were not selected during the split:
   

Split from the sales tablet

The procedure for splitting an order on a tablet is similar to the procedure on the web interface:

1. Log in to your Infomaniak account.
2. Click on the Orders tab and find the order to be split.
3. Click on the Tickets tab of the order:
   
4. Choose the tickets to confirm and click on Separate:
   ‍
5. ‍Continue with the order to confirm it:
   ‍
6. The new order appears as confirmed, and the initial order shows the remaining tickets:
   ‍