This guide explains how to set up invoice payment (within the framework of the ticketing system Infomaniak).

Preamble

• This payment method is ideal for allowing your customers to pay for their order later.
• Regardless of the payment method, you are the one who receives the money. It is therefore up to you to manually validate the order.
• In case of a bank transfer, the payment will arrive directly in the RIB / IBAN configured in your ticketing system under Accounting then Infomaniak Collections in the left sidebar:
  
  • This payment method is subject to a fixed fee of 0.20 cents per ticket (see rates).

Activation of invoice payment

For this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing related to the event.
3. Click on Sales in the left sidebar.
4. Click on Payment Methods in the left sidebar:
   
5. Switch the toggle button to ON to the right of the Invoice element:
   

Setting up Invoice Payment

Information about the invoice payment method

The first part allows you to define the name of this payment method, add a description, and add a message at the end of the generated document:

Here is the result:


‍

Customization of the invoice payment method

You can customize the invoice to address the client and add a personalized message.

Here is an example of customization with the parameters above:

Payment method settings

The following parameters allow you to manage the use of this payment method:

1. The option to choose the availability of this payment method:
   • client: for online orders by the visitor
   • reseller and administrator: for the web and mobile counter
2. The possibility to set a deadline for using this payment method during an order.
   • It will always be possible to pay an invoice generated before the deadline, but it will no longer be possible to choose this payment method for orders during the period indicated in this field
3. Add processing fees to offset the management costs of this payment method.

Manage payment deadlines On Invoice

To ensure that seats are not indefinitely blocked by this payment method, you can set a payment deadline. Refer to this other guide if you are looking for information on the number of days before each reminder and the number of reminders.

Validation of an order pending payment

There are several ways to validate a payment method:

From the Infomaniak Manager

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing related to the event.
3. Click on Sales in the left sidebar.
4. Click on Orders in the left sidebar.
5. Click on a pending payment order.
6. Click on the Transactions tab, hover over the unvalidated invoice payment and click on the Validate icon:


From the Web Counter

1. Log in to the Guichet Web.
2. Start a search for a pending payment order by:
   • Order number
   • Customer name

3. Click on the pending payment order.
4. Go to the Transaction tab and click on the Validate icon:
   

From the Mobile Counter

1. Log in to the Guichet Mobile.
2. Start a search for an order pending payment.
3. From the list of payment methods, choose the one to validate and select Confirm:
   

This guide explains how to set up the payment method Exchange‍ (within the framework of the ticketing system Infomaniak).

Introduction

• This payment method will allow your customers to exchange the tickets they hold for new ones.

Enable the payment method on Ticketing

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing related to the event.
3. Click on Sales in the left sidebar.
4. Click on Payment methods in the left sidebar:
   
5. Switch the toggle button to ON to the right of the Échange element:
   
   
6. Check the client box to enable this option for clients on the online ticketing. They will be able to make exchanges directly from your online ticketing.‍
7. Set the number of days before the event from which the customer will no longer be able to exchange a ticket.
   • This value prevents the customer from changing a ticket on the online ticketing system too close to the event date.
8. Specify the fees associated with this operation that the customer will have to pay to exchange the tickets:
   ‍
   ‍

This guide explains how to connect the Zapier management tool to the Infomaniak ticketing system.

Preamble

• Depending on the volume of customers and/or events you manage, you may need to subscribe to a paid plan for Zapier and/or your CRM.
• Infomaniak cannot be held responsible for these costs.
• For additional help, contact the support of the software used or a partner.

Establish the connection with the Infomaniak Ticketing System

To do this:

1. Click here to access Zapier.com.
2. Create an account if necessary.
3. Create a new Zap (need help?).
4. When choosing the applications to use, type Infomaniak Ticketing in the search bar and select the option.
5. When Zapier asks you to log in, use the credentials and password of the Infomaniak account linked to the Ticketing System.

This guide explains how to perform a ticket exchange as a visitor via the Infomaniak Ticketing tool.

Preamble

• If you have chosen the wrong date or tickets, this operation will allow you to exchange them and order new tickets on the ticketing platform.

Provide the tickets to be exchanged

To do this:

1. Go to the organizer's ticketing platform, as when ordering the tickets.
2. Scroll down the page and click on the Exchange tickets button:
   
3. On the new window, enter the email address used during the booking, and the number(s) of your tickets, then click on Validate:
   
4. Click on Exchange more tickets or Order tickets to proceed to the next step.

Order the new tickets

To do this:

1. Proceed as with a normal ticket order, by choosing the new event and date, as well as the number of tickets to order.
2. When validating the basket, the exchanged tickets will be indicated as credits at the top of the page:
   
3. Complete the order, and if necessary, settle the basket balance.

This guide explains how to install IDP PVC badge printers for printing tickets for your ticketing system.

Badge printers are designed to work with the mobile kiosk on the tablet as well as the web kiosk on your computer. It can be connected to the network or used directly by connecting a USB cable.

What do you want to do

• Print passes from a computer
• Print passes from the tablet (sales pack)
• How to replace ribbons

Video Guide

Learn more

• Getting Started Guide: Ticketing
   
• Setting up and using the sales pack

This guide explains how to set up and use your sales pack with the Zebra printer for show and cinema ticket formats (as part of the Infomaniak ticketing system).

Installation and setup of your sales pack

Connecting the machines

1. Connect the power supply of the Samsung TabS tablet.
2. Connect the power supply of the Zebra printer.
3. Connect the WiFi or 4G terminal and ensure the connection with the other machines.

Video Guide

Setting up the printer

1. Open the printer using the opening buttons located on the sides:
   
   
    
2. Insert the tickets into the slot at the back of the printer. For the ticket orientation, please consider the Infomaniak logos: the first one comes out on the left, and the second one on the right. The ticket should be right-side up when the tickets come out from right to left.
   
     .
    
3. Close and turn on the printer:
   
   
    
4. Press the "Pause" button. There will be two green lights on:
   

Printing tickets with the printer

Format verification

The printers are already configured for the ordered ticket format. If necessary, it is possible to verify the configuration by opening the menu in the top left corner and under Options. The Cinema ticket format option should only be activated if the tickets will use this format (see below for calibration when changing the format).

Printing a ticket

To start printing, you need to log in to the ticketing account from the tablet using the Infomaniak account ID and password. The tablet will automatically connect to the ticket booth interface.

1. Perform a "test" command or use a command in the "Order" menu.
   • The printer should appear (ZEBRAXX) on the right side of the tablet.
2. Press the printer icon to start printing:
   

Set the correct ticket on the printer

Since July 2024, Infomaniak has provided tickets with new separators in the form of a notch. If you still have old types of tickets, please watch the video below to correctly set up your tickets:

Find out more

• Getting Started Guide: Ticketing
• Setting up and using the pass printer

This guide explains how to set up and use your sales pack with the Zebra printer for tickets in show and cinema format (as part of the Infomaniak ticketing system).

Video Guide

Powering and connecting the terminal to the network

Connect the terminal

To connect the terminal to your network, you will need to plug it in using the Ethernet connection:

1. Connect the terminal (MAIN/48V) to the adapter in the POE slot:
   
      
    
2. Plug the adapter into the internet network in the LAN slot:
   
   

Turn on the terminal

The terminal will turn on and the light will turn blue, indicating that the terminal is functioning properly:

Connect to the Infomaniak network

Once the terminal is turned on and connected to the network via Ethernet, the terminal will create a network named "Infomaniak".

Learn more

• Getting Started Guide: Ticketing
• Setting up the sales pack
• Installation and use of the sales pack

This guide explains how to set up and use the 4G terminal to connect your sales pack or scanners linked to the Infomaniak ticketing system.

Preamble

• The 4G terminal functions as an access point for your on-site sales machines and scanners.
• It connects to a mobile phone network and creates a network to which tablets, printers, and scanners will connect.
• There is no need to use the RJ45 Ethernet connection to use the 4G terminal.

Setting up the 4G terminal

Prerequisites

• Have sufficient mobile network coverage for the 4G terminal to function.

Watch the video guide:

Operating the terminal

1. Press the button on top of the machine for approximately 4 seconds:
   
2. The screen will light up:
   
3. The terminal automatically connects to the Swisscom network and is ready for use:
   
   • It is possible to check the number of devices connected to the terminal with a simple press of the button.
   • The number of days remaining is a countdown at the end of the month and has no consequence on the use of the terminal…
4. Once the terminal is turned on and connected to the 4G network, the terminal will create a network named Infomaniak.
   • Infomaniak printers, tablets, and scanners will automatically connect to this network.

This guide explains how to use scanners to check tickets for your event (as part of the Infomaniak ticketing system).

Configure the control tools

To activate your control tools on your ticketing:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on Manage to the right of the Control Tools section:
   
3. Choose the ticketing system for your control session.
4. Click the Confirm button:
   
5. Choose one of the control methods:
   
   1. Infomaniak Etickets scan mobile app (for iOS/Android smartphone or tablet).
   2. Rent a barcode/QR code reader.
   3. Paper printout (not recommended for more than a few dozen customers).

Use the scanner

Hardware prerequisites

• Connect the base power supply and place the scanners on it to charge them.
• The scanners are configured to automatically connect to the Infomaniak network generated by the WiFi and 4G access points
  • If no connection is detected, check the connection in the device's Settings menu.

To do this:

1. Log in to the mobile app using one of the following methods:
   • Email and password of the Infomaniak user account with access to the ticketing system.
   • Organizer code (see point 2 above).
   • Code generated in the Profile management menu (or click on the action menu ⋮ located to the right of the profile concerned to display a QR code replacing the code):
     
2. If necessary, select the dates at the top to display the correct events.
3. Select one or more events to scan (long press on each for multi-selection).
4. Point the camera at the QR code on the ticket to perform the scan.
5. The scanner will indicate whether the ticket is valid or not:
   • Refer to this other guide regarding the customization of the display during scanning.
   • The different scanner options are in the menu at the top left.

Manage the app's settings

On the main page

• Quick ticket cancellation
  • Allows you to scan pre-printed tickets (your unsold items) to quickly put them back on sale without having to consult the orders in the Infomaniak Manager.
• Scan Mode
  • Normal - Classic scan, the ticket is allowed to enter only once.
  • Entry / Exit - Validates tickets in either mode to allow participants to enter and exit.
  • Multiple Entries - Validates and allows entry multiple times, ticket never refused (unless it is an incorrect date).
• Laser Mode
  • Bluebird - to make the application compatible with Bluebird devices.
  • Zebra - to make the application compatible with Zebra devices.

On the event page

• Search for an order
  • Allows you to find an order with the visitor's name or order number.
• Flash
  • Allows you to activate the flash on the device.
• Scan by zone
  • Allows you to limit the tickets assigned to the selected zones.

Thank you for choosing the Infomaniak ticketing service, which allows you to manage your entire online ticketing: event creation, online publication, ticket control, sales tracking, and customer management. These guides help you quickly use the essential features.

Setting up and managing ticketing

• Create a ticketing system
• Configure an event
• Manage events with multiple performances
• Associate a seating plan
• Use access passes
• Configure promotions
• Issue gift vouchers
• Define payment methods
• Create customer forms

Online publication and marketing

• Online publication checklist
• Manage online stores
• Configure automatic emails before the event
• Referencing on leprogramme.ch
• Connect the ticketing system to Zapier
• Use the ticketing API

Advanced event management

• Define pricing zones

Ticket sales and control

Direct and reseller sales

• Box office sales
• Reseller access to the box office
• Import reseller tickets

Sales and control equipment

• Order rental equipment
• Available ticket formats
• Use sales packs
• Guide to using Badge printers
• Configure control tools
• Manage user profiles

Support and customer request management

• Checks in case of payment card error
• Exchange tickets at the box office
• Activate online exchange for visitors
• Process a refund
• Offer cancellation insurance
• Cancel an order or tickets

Track sales and customers

• View sales reports
• Understand the commissions applied

This guide explains how to activate and use the "test" payment mode (as part of the Infomaniak ticketing system) that allows you to make orders without using your credit card.

Preamble

• This test payment mode allows you to make payments on the online ticketing system as your customers do with a test bank card.
• This creates a real reservation with real tickets, but a commission of 0.99% of the ticket price + 0.89 CHF (or EUR).
• This payment mode is only visible when you are logged into the shop with an administrator account and it is linked to a customer record (see prerequisites below).

Activate the "Test Credit Card" payment mode

Prerequisites

• Add the email address to the customer database, in case the administrator's address is not yet registered as a customer:
  1. Click here to access the management of your product on the Infomaniak Manager (need help?).
  2. Click directly on the name assigned to the ticketing concerned by the event.
  3. Click on Sales in the left sidebar.
  4. Click on Customers in the left sidebar menu.
  5. Click on Add a customer and fill in the fields:
     

Then:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing concerned by the event.
3. Click on Sales in the left sidebar.
4. Click on Payment Methods in the left sidebar:
   
5. Toggle the switch to ON to the right of the test credit card item:
   

Use the card to place test orders

To do this:

1. Go to the online ticket office.
2. Log in to the ticket office using an email address of an administrator of the ticket office account:
   
3. Place an order, and when choosing the payment method, select the Test Credit Card.
4. Enter the following information when ordering:
   • Code: 4242 4242 4242 4242
   • CVV: 100
   • Expiration date: 01/32 or any future date
   • 3D-Secure password: Checkout1! (specified directly in the field to fill out)
     
5. Complete the order…

This guide explains how to install the driver for the badge printer (as part of the Infomaniak ticketing system) and print from a computer using the USB cable.

Install the drivers

The installation of the drivers is only necessary when using the web kiosk for printing passes. Using the mobile kiosk from the tablet is Plug&Play:

1. Turn on and connect the printer to the computer with the USB cable.
2. Go to the downloads site Support and Download tab.
3. Select Product: SMART-51 Series and Product model: SMART-51S…
   • For Mac and Linux, click on EXPAND ALL + to choose the correct version of your operating system:
     

Configure the printer

For optimal use of the printer, it is recommended to configure the printer before using it.

Print passes from a computer

Once the printer driver is installed:

1. Connect the printer to the computer.
2. Open the front of the printer and insert the badges with the side to be printed facing up:
   
3. On the computer, go to the kiosk of the ticketing system.
4. Search for an order with a pass; you can click on Find a booking at the top of the kiosk for a quick search:
   
5. In the pass section of the window that opens, click on Print the passes to generate the PDF:
   
6. From the generated PDF, start printing by selecting the Smart 51S printer.

This guide explains how to configure your IDP Smart51 badge printer for printing from the computer of your passes (as part of the ticketing system Infomaniak).

Printer Configuration

To this end:

1. Access your computer's printer manager
2. Select the IDP Smart 51 printer, then the option Printers and Scanners Preferences
   
3. In the Resin Extract option choose Black Dots Only
4. Paper size: CR80 Card (54x86mm)
5. Orientation: Portrait
6. AJUSTER: print all image
     
7. It is possible to save these settings in order to keep them in memory

Read more

• Start Guide : Ticket
• Printing passes from a computer
• Installation and use of badge printers for passes
• Change the printer ribbon
• Printing passes from a tablet

This guide explains how to print passes from the Infomaniak tablet counter (as part of the Infomaniak ticketing system).

Preamble

• The equipment is already configured to automatically connect to the network and the tablet.
• It will thus be automatically detected when a pass is ready to be printed.
• It is recommended to use printing with a computer if possible.

Connect the printer to the network

To do this:

1. Turn on the printer.
2. Connect the printer to your internet network using the RJ45 Ethernet cable.
3. Connect the Wi-Fi access point to the network.

Printing passes from the tablet

To do this:

1. Log in to the ticketing account from the tablet using the Infomaniak account ID and password.
2. The tablet will automatically connect to the counter interface.
3. Create an order on the tablet or search for an existing order.
4. Click on the printer icon:
   

In case the printer does not appear in the list on the right

• Try refreshing the list by clicking on the rotating arrows.
• Ensure the printer is properly connected to your network with the RJ45 cable
• Ensure the Infomaniak Wi-Fi access point is properly connected and turned on.
• Ensure the printer and the tablet are connected to the Infomaniak network.
• To ensure the printer is properly connected to the network, click on the button to the left of the printer screen and check if it has an IP address assigned.
• Otherwise, restart the printer.

Learn more

• Getting started guide: Ticketing
• Setting up the badge printer
• Printing badges from a computer

This guide explains how to replace the IDP SMART 51 badge printer ribbon (as part of the ticketing system Infomaniak).
 

Replace ribbons

If the quality of your impressions starts to deteriorate, you have to change the tape.

Video Guide

1. Open the printer by pressing the location shown on the image below
   
   
2. Replace the old ribbon with the new one in the order shown in the image below: First insert the part without gears into the hole and press the part with the wheels to get it into the notches provided for that purpose.
   
3. Remove the protective film by pulling well on the tab provided for this purpose.
   
4. Insert the ribbon into the printer, hook to the front of the printer, as shown in the picture below
   
   
5. Close Printer

Read more

• Start Guide : Ticket
• Installation and use of the printer for passes
• Setting up and using the sales package
• Create a pass for subscriptions

This guide explains how to activate and set up promotions for visitors to thank them or to encourage loyalty (as part of the Infomaniak ticketing system).

Preamble

• This option allows you to offer a function acting as loyalty cards, for example "buy 4 tickets and the 4th is free".
• The x=y promotion allows you to automatically apply a promotion to the shop/checkout basket based on a tiered number of tickets, without using a promotional code.
• Example:
  • This offer is activated for the following condition: For 3 tickets purchased, one of these tickets benefits from a 50% discount.
  • In the event that the customer buys three tickets at once, they receive the promotion directly on the tickets in their basket.
  • If the customer first places an order for a single ticket, then a second order for two tickets, the offer will be activated on the ticket from this second order; the total number of tickets purchased will be remembered!
• It is possible to modify all parameters later by clicking on modify on the promotional offer page:
  

Activate the option in your ticketing system

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system concerned by the event.
3. Click on Programming in the left sidebar menu.
4. Click on Promotional Offers in the left sidebar menu:
5. Click on the blue button Add:
   

Configure the offer

Promotional Offer

1. Indicate a name for the offer to be proposed; this name will be visible to the customer (when using a promo code, for example).
2. In Reduction choose the type of promotion, for example: Tickets purchased, tickets offered.
3. Then specify the number of tickets required to activate the offer…
4. …followed by the number of tickets that can benefit from the offer.
5. Finally, specify the type of promotion applied to these tickets, as a percentage or fixed price.

   • Once an order is placed, it is no longer possible to modify the type of reduction, the number of tickets to purchase and those reduced, or the value of the reduction.

6. Specify the value of the reduction:
   • If the reduction value is higher than the ticket price, the ticket will be free.
7. Specify the application strategy; this allows you to define the priority of tickets benefiting from the offer: more expensive first or less expensive first.
8. Specify the validity dates:

   • The start date of validity is mandatory for the promotion to work; tickets purchased before the defined date will not count in this promotion.

9. Click the button to Continue:
   

10. Prices

This step allows you to set up the events, zones, and prices for which this promotion will be applicable (it is also possible to set maximum quotas and limits per order per item).

11. Target

This step allows you to set the following conditions for which this promotion will be applicable:

• Limit to certain customers (limit to customers who have already ordered on the ticket office and are therefore already on the customer list on the ticket office, to those who have subscribed to the newsletter, or to a manually selected customer list…)
• Limit to certain box office profiles

This guide explains how to exchange tickets at the ticket office (within the framework of the ticketing system Infomaniak).

Preamble

• This feature allows you to select new tickets while canceling the current ones.
• This operation is only possible for individual tickets; for passes, you will need to cancel a ticket and add it again from the pass menu.

Enable exchange mode

To activate the Exchange payment mode, refer to this other guide then:

1. Go to the Ticket Office.
2. From the ticket office, select the new ticket(s). They will be added to the cart, on the right side of the screen.
3. Once all the new tickets have been selected, choose the payment method Exchange:
   
4. On the new window, search for the order or ticket number.
5. Select the tickets to cancel and confirm:
   
6. Enter the customer's information, and send the order confirmation to the customer, or print the ticket:
   

This guide explains how to create a new box office or new period within the framework of the Infomaniak ticketing system.

Preamble

• You can create multiple events in the same box office:
  • This “period” usually corresponds to an edition, season, or a highlight of your programming (2025-2026 season, summer 2026 festival…).
  • It is a simple grouping framework; it does not technically isolate events as a new box office would.
• Creating a new box office allows you to structure and organize your ticket sales independently:
  • You organize recurring seasons of events (cultural seasons, sports seasons).
  • You manage several distinct clients (case of ticketing partners).
  • You want to separate your sales, settings, or statistics from one series of events to another.
  • You need separate management spaces, with different teams or access rights.
• This action should not be confused with the creation of a new Infomaniak Organization, which is much rarer and more constraining (kCheck / kAuth level, for example).

Add the online Ticketing tool

To start a new Infomaniak box office:

1. Click here to access the management of your products on the Infomaniak Manager.
2. Click on Ticketing under the Events & Marketing universe.
3. Click the blue Add button:
   
4. Enter the name of the box office, the currencies to be used, and the languages to be used on the box office.
5. Enter the user's contact information.
6. Choose the default appearance of the box office:
   

This guide explains how to create a new event (as part of the Infomaniak ticketing system).

Create an event

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing concerned by the event.
3. Click on Programming in the left sidebar menu.
4. Click on Events in the left sidebar menu.
5. Click on the Add an event button.

Configure the event

Define the event information

• Event name that will be displayed on the ticketing and on the tickets.
• Category of the event that will allow you to identify the event and associate it with other events of the same type on the infomaniak events portal.
• Keywords to find the event on the infomaniak events portal.
  
  
   
• Event poster and other images associated with your event.
  
  
• Description of the event as it will be visible on the online ticketing when purchased by visitors.
• Define a ticket template specific to use for this event.
• Define whether the event is private or not. Leave this option disabled if you want your event to be visible on the infomaniak events portal.
  

Define the location of the event

In a location with free seating

• Seats are not assigned when purchasing a ticket.
• It is possible to define a new location or an existing location.
• For an event taking place at a physical address, the address indicated will then be automatically detected and the map will be generated on the event page. It is possible to move the red pointer directly on the map to correct the address.

In a venue with numbered seats

• Allows you to define a seating plan linked to the event.
• It will then be possible to assign seats on the seating plan when purchasing a ticket or a pass.
• To create or assign a room to the ticket office, you will need to contact Infomaniak support.

No location or virtual

• For any event that does not take place in a physical location (online).
• Allows you not to assign a location or address.

The Broadcast the event online option allows you to use the Infomaniak Streaming tool to broadcast your events live.

Add dates to the event

• Choose the date and time of the event.
• It is possible to add an end date, for example if the event takes place over several days.
• The opening time as well as the duration of the opening of the doors allows you to manage the time of arrival of the visitors.
• It is also possible to change the text of the opening hours of the doors in order to have a text that suits your event.
• It is possible to create an event with multiple dates for the event.
• The online scheduling/publication of the event option allows you to define how many days in advance the event becomes accessible online for customers:
  
• The last option allows you to configure the closure of online and on-site sales. They will, by default, be set at the start of the event for online sales, and 1 day after the event for resellers and the organizer:
  

Manage prices

This page allows you to define the areas (standing area, tiered seating, VIP, etc.), quotas, and pricing for ticket sales. Refer to this other guide regarding pricing by zones.

Preview of the page and publication

Once your event configuration is complete, you can preview the event sales page and choose to make the event available immediately or keep it hidden from sale for now (refer to this other guide to check the essential points before going live).

The event is now ready for sale. You can modify it at any time and track sales.

This guide explains how the cancellation insurance works, available to customers as part of the Infomaniak ticketing system.

How cancellation insurance works

Infomaniak offers, through its partner Allianz Suisse, to customers who purchase their tickets on the online ticket office, a cancellation insurance that allows, under certain conditions, to be reimbursed for the purchase of their tickets.

Customers wishing to be reimbursed must contact Allianz Suisse directly with the ticket number:

Allianz
+41 (0)44 283 32 22
info.ch@allianz.com‍

Read the general terms of use.