This guide explains how to print passes from the Infomaniak tablet counter (as part of the Infomaniak ticketing system).

Preamble

• The equipment is already configured to automatically connect to the network and the tablet.
• It will thus be automatically detected when a pass is ready to be printed.
• It is recommended to use printing with a computer if possible.

Connect the printer to the network

To do this:

1. Turn on the printer.
2. Connect the printer to your internet network using the RJ45 Ethernet cable.
3. Connect the Wi-Fi access point to the network.

Printing passes from the tablet

To do this:

1. Log in to the ticketing account from the tablet using the Infomaniak account ID and password.
2. The tablet will automatically connect to the counter interface.
3. Create an order on the tablet or search for an existing order.
4. Click on the printer icon:
   

In case the printer does not appear in the list on the right

• Try refreshing the list by clicking on the rotating arrows.
• Ensure that the printer is properly connected to your network with the RJ45 cable
• Ensure that the Infomaniak Wi-Fi access point is properly connected and turned on.
• Ensure that the printer and the tablet are connected to the Infomaniak network.
• To ensure that the printer is properly connected to the network, click on the button on the left side of the printer's screen and check if it has been assigned an IP address.
• Otherwise, restart the printer.

Learn more

• Getting Started Guide: Ticketing
• Setting up the badge printer
• Printing badges from a computer