This guide explains how to create an API key (within the framework of the ticketing system Infomaniak) in order to use it to integrate it directly on your site.

Create an API key

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name of the ticketing system in question.
3. Click on Store / Go Live in the left sidebar.
4. Click on API Access in the left sidebar.
5. Click the blue Add button:
   
6. When creating the key, specify the IP addresses to block (optional).
7. Specify whether this API key can sell tickets or not.
8. Use the generated key for REST API usage.

API commands documentation

Familiarize yourself with the documentation of the API.

This guide covers the pass system, its various uses, and how to configure them (within the framework of the Infomaniak ticketing system).

Creating a pass

For detailed procedures and explanations, refer to the following guides:

1. Create and configure a pass
2. Associate events with passes
3. Customize the visual and information related to the pass
4. Define and collect information from subscribers who will be linked to the passes

Types of passes

A pass is a versatile tool for grouping events:

• All-inclusive subscription
  • It grants access to all associated events.
  • This is the preferred solution if you want a seasonal subscription where everything is included, with or without numbered seats.
  • These can be renewed year after year.
• Subscription with discounts on each ticket (pack of multiple events to choose from)
  • Like the CFF half-fare subscription, it is possible to create a pass where each added ticket has a reduced price.
• Pack of entries to multiple events (pack of multiple days (2-day pass, weekend pass))
  • A 2-day pass, a 10-entry pass, etc.
  • This type of pass allows the customer to attend events taking place over several days, either all events or a selection.
• Accreditation
  • Allows creating passes that grant access to certain areas or dates.

Pass formats

The pass can be:

• Printed on a CR80-type PVC card (credit card format) using a suitable printer available for rent
• Printed in A4 or A6 format, like a regular ticket

• Used in digital format directly on the phone

  • either with an email containing a QR code
  • or by downloading the PDF version to save on the phone

  

This guide explains how to publish your event on the Swiss platform leprogramme.ch.

Reference an event on the leprogramme.ch website

Prerequisites

• To have this addition option, the event must be one of these types:
  • concerts
  • theater and performing arts
  • humor and comedy
  • culture and shows
  • festivals
  • classical music
  • dance
• The online posting on leprogramme.ch also depends on the acceptance of your request by leprogramme.ch (no guarantee).

Then to request its publication, click on the Publish button present on the page for managing your event as in the example below:

The box will then be modified to show the correct implementation of your request:

This guide provides you with the list of triggers to use for your Google Tags and Meta (Facebook) pixel trackers in your store (as part of the Infomaniak ticketing system).

Examples of Meta and Google Tags pixels

Refer to the external documentation for the Meta pixel:

!function(f,b,e,v,n,t,s){
    if(f.fbq)return;
    n=f.fbq=function(){n.callMethod?
    n.callMethod.apply(n,arguments):n.queue.push(arguments)};
    if(!f._fbq)f._fbq=n;
    n.push=n;n.loaded=!0;
    n.version='2.0';
    n.queue=[];
    t=b.createElement(e);
    t.async=!0;
    t.src=v;
    s=b.getElementsByTagName(e)[0];
    s.parentNode.insertBefore(t,s)
}(window,document,'script','https://connect.facebook.net/en_US/fbevents.js');

document.addEventListener("ike_event_view", function( e ) {
  fbq('init', '14085424191xxxxx');
  fbq('track', "PageView");
  fbq('track', 'InitiateCheckout');
});

document.addEventListener("ike_cart_payment_launched", function( e ) {
  fbq('init', '14085424191xxxxx');
  fbq('track', "PageView");
  fbq('track', 'Purchase', {value: e.detail.topaid, currency: e.detail.currency.name});
});

… and for the Google Tag Manager (GTM) + gtag.js:

window.dataLayer = window.dataLayer || [ ];
function gtag(){dataLayer.push(arguments);}
gtag('js', new Date());
gtag('config', 'UA-xxxxxxx-x');
document.addEventListener("ike_event_view", function( e ) {
  gtag('event', 'view_item', {
    'event_category' : e.name,
    'event_label' : e.date
  });
});

document.addEventListener("ike_cart_add", function( e ) {
  gtag('event', 'add_to_cart');
});

document.addEventListener("ike_cart_confirm", function( ) {
  gtag('event', 'checkout_progress', {
  'event_category' :'valid cart'
  });
});

document.addEventListener("ike_cart_payment_launched", function( e ) {
  gtag('event', 'add_payment_info', {
     'event_category' : 'paiement',
     'event_label' : e.detail.currency.name,
     'value': e.detail.topaid
  });
});

On the Google Tag Manager, make sure the format for the tags is respected:

(view_item|add_cart|add_payment_info)

CSP and its impact on conversion tracking

The “Content Security Policy” (CSP) is a web security policy that protects pages against certain attacks such as Cross-Site Scripting (XSS) and malicious content injection. However, it can also block certain legitimate scripts, such as Meta or Google Tag Manager tracking pixels, thus preventing proper conversion tracking.

Why are some pixels not working?

If your website displays an error related to the Content Security Policy (CSP), particularly in the console or network tab of the browser’s developer tools, this means that certain third-party scripts — such as Google tags or Meta (Facebook) pixels — are blocked. To ensure proper conversion tracking on your store, it is necessary to add a specific exception in the CSP configuration of your site to allow the resources used by the Infomaniak ticketing system.

Main CSP directives impacting tracking

• script-src‍: defines the authorized sources for scripts.
• img-src‍: controls images (including the <img> tags used for tracking pixels).
• connect-src‍: manages tracking requests sent to the servers of marketing tools.

For example, if you are using Google Tag Manager or Facebook Pixel, make sure your CSP policy explicitly allows the loading of scripts and the sending of data to their domains. Here is an example of directives to include in your CSP, to be adapted according to your configuration:

script-src 'self' https://www.googletagmanager.com https://www.google-analytics.com https://connect.facebook.net;
img-src 'self' https://www.google-analytics.com https://www.facebook.com;
connect-src 'self' https://www.google-analytics.com https://www.facebook.com;

Google provides a detailed guide on configuring CSP compatible with its tracking tools.

Also, check that your security management system (application firewall, CDN, CMS) does not block these resources, and apply the necessary adjustments to allow proper triggering of tracking events.

If your CSP is too restrictive, it can prevent the loading of third-party scripts such as:

• Facebook Pixel (connect.facebook.net)
• Google Tag Manager (GTM) (www.googletagmanager.com)
• Google Analytics (www.google-analytics.com)

Errors visible in the developer console (Developer tools) of the browser:

Refused to load the script 'https://connect.facebook.net/en_US/fbevents.js'
because it violates the following Content Security Policy directive: "script-src 'self'"

• Absence of data in Google Analytics or Facebook Ads Manager.
• Failure to trigger events defined in GTM.

When the CSP blocks these resources, they cannot collect data on visitors or record conversion events.

Complete list of triggers

Home page:

trigger : ike_home_view
Data : none

document.addEventListener("ike_home_view", function(e) {
  //send to your tracking tool
});

Event page:

Page of an event with multiple dates
trigger : ike_event_view
Data : detail.name

document.addEventListener("ike_home_view", function(e) {
  console.log(e.detail.name);  
  //send to your tracking tool
});

Date page:

Page of a date of an event
trigger : ike_date_view
Data : detail.name, detail.date

document.addEventListener("ike_home_view", function(e) {
  console.log(e.detail.name, e.detail.date);
  //send to your tracking tool
});

Pass page:

Page of a pass category
trigger : ike_abo_view
Data : detail.name

document.addEventListener("ike_abo_view", function(e) {
  console.log(e.detail.name);
  //send to your tracking tool
});

Pass selection page:

Page of passes dates selection
trigger : ike_abo_selection
Data : detail (cart details)

document.addEventListener("ike_abo_selection", function(e) {
  console.log(e.detail.name, e.detail.date);
//send to your tracking tool
});

User login:

Triggered login success
trigger : ike_user_login
Data : detail (cart details)

document.addEventListener("ike_user_login", function(e) {
  console.log(e.detail);
  //send to your tracking tool
});

User logout:

trigger : ike_user_logout
Data : detail (cart details)

document.addEventListener("ike_user_logout", function(e) {
  console.log(e.detail);
  //send to your tracking tool
});

Cart add:

Triggered when element added to cart

trigger : ike_cart_add
Data : detail (cart details)

document.addEventListener("ike_cart_add", function(e) {
  console.log(e.detail);
  //send to your tracking tool
});

Cart page:

trigger : ike_cart_view
Data : detail (cart details)

document.addEventListener("ike_cart_view", function(e) {
  console.log(e.detail);
  //send to your tracking tool
});

Cart update:

Triggered when a cart element is updated

trigger : ike_cart_update
Data : detail (cart details)

document.addEventListener("ike_cart_update", function(e) {
  console.log(e.detail);
  //send to your tracking tool
});

Cart empty:

Triggered when empty button pressed

trigger : ike_cart_empty
Data : detail (cart details)

document.addEventListener("ike_cart_empty", function(e) {
  console.log(e.detail);
  //send to your tracking tool
});

Cart confirm:

Triggered when confirm button pressed

trigger : ike_cart_confirm
Data : detail (cart details)

document.addEventListener("ike_cart_confirm", function(e) {
  console.log(e.detail);
  //send to your tracking tool
});

Cart delivery page:

trigger : ike_cart_delivery_view
Data : detail (cart details)

document.addEventListener("ike_cart_delivery_view", function(e) {
  console.log(e.detail);
  //send to your tracking tool
});

Cart form page:

trigger : ike_cart_form_view
Data : detail (cart details)

document.addEventListener("ike_cart_form_view", function(e) {
  console.log(e.detail);
  //send to your tracking tool
});

Cart payment page:

trigger : ike_cart_payment_view
Data : detail (cart details with paymentMethodSelected)

document.addEventListener("ike_cart_payment_view", function(e) {
  console.log(e.detail);
  //send to your tracking tool 
});

Cart payment changed:

trigger : ike_cart_payment_changed
Data : detail.path

document.addEventListener("ike_cart_payment_changed", function(e) {
  console.log(e.detail);
  //send to your tracking tool
});

Cart payment launched:

trigger : ike_cart_payment_launched
Data : detail (cart details)

document.addEventListener("ike_cart_payment_launched", function(e) {
  console.log(e.detail);
  //send to your tracking tool
});

Cart payment success page:

trigger : ike_cart_payment_success
Data : detail (cart details)

document.addEventListener("ike_cart_payment_success", function(e) {
  console.log(e.detail);
  //send to your tracking tool
});

Cart delete item:

trigger : ike_cart_delete
Data : detail (previousCart and newCart)

document.addEventListener("ike_cart_delete", function(e) {
  console.log(e.detail);
  //send to your tracking tool
});

Page Changed:

trigger : ike_page_changed
Data : detail.path

document.addEventListener("ike_page_changed", function(e) {
  console.log(e.detail);
  //send to your tracking tool
});

This guide explains how to create and manage gift vouchers (as part of the Infomaniak ticketing system). Gift vouchers can be purchased directly on your ticketing system and used to buy tickets or passes.

This allows your customers to offer gift vouchers to third parties, who can then use them to buy tickets on your ticketing system.

Creating gift vouchers

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system concerned by the event.
3. Click on Programming in the left-hand side menu.
4. Click on Gift vouchers in the left-hand side menu.
5. Click on the blue button Add a gift voucher:
   
6. Choose the sale price of the gift voucher: this is the price the customer will pay to purchase the gift voucher.
7. Define the value of the gift voucher. This can be different from the purchase price and represents the amount that can be used when it is used.
8. Define the visibility of the gift voucher. Visible allows purchase on the online ticketing system by customers, while the hidden status allows it to be reserved for exclusive use by resellers or the administrator:
   
9. Define the parameters of the gift voucher:
   • The validity period of a gift voucher.
   • The number of gift vouchers that will be on sale.
   • The name you want to give to the gift voucher.
   • The description of the gift voucher.
   • The image that will be used for the gift voucher.

Managing gift vouchers

Once the gift voucher has been generated, it will be possible to manage each gift voucher once purchased:

You will be able to:

• Check the balance on a gift voucher.
• View the orders linked to a gift voucher.
• Resend the gift voucher by email to the customer.
• Print the gift voucher.
  

This guide explains how to set up a promotional offer (as part of the Infomaniak ticketing system).

Preamble

• These offers allow you to set up manual or automatic type discounts.
• The manual discount is reflected in promotional codes that you can communicate to your customers.
• The automatic discount is a rule to set up so that the promotional offer applies when a certain number of tickets have been purchased by a customer.

Available promotions

• Promotional codes
• “Tickets bought, tickets offered” promotions

This guide explains how to create and manage your promotional codes (as part of the Infomaniak ticketing system).

Activate the option in your ticketing system

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system concerned by the event.
3. Click on Programming in the left sidebar menu.
4. Click on Promotional Offers in the left sidebar menu:
5. Click the blue Add button:
   

Configure the offer

1. Promo code

1. Specify a name for the offer to be proposed; this name will be visible to the customer when using the promo code(s).
2. In Discount choose the type of discount: it is possible to apply a percentage to the cart, a fixed amount per ticket/pass, or a fixed amount on the total of the cart.
3. Choose the currency and the price of the discount or the percentage of reduction to apply.
4. It is possible to define 3 additional options:
   1. The maximum number of tickets that can benefit from this offer: once this quota is reached, no promotional code can be validated; useful if you want to give out a large number of codes, but only the first X people to arrive can benefit from the offer; note that orders in progress will count towards the quota unless the order is canceled along the way.
   2. The maximum number of tickets per order: if the order includes more than this number, an error message will indicate that the code cannot be used, as the maximum number has been exceeded.
   3. The validity period: it defines when this offer can be used.
5. Click the button to Continue:
   

2. Prices

This step allows you to specify which events or subscriptions your promotional offer will apply to:

1. If you limit to events…
2. … set the events, zones, and prices for which this promotion will be applicable:
   • It is possible to set maximum quotas and limits per order per item.
   • The number of tickets defined in the maximum quota and the order limit are unlimited by default.
   • Each maximum quota defined per event is included in the promotional offer quota limit.
3. If you limit to subscriptions…
   • The number of tickets defined in the maximum quota and the order limit are unlimited by default.
   • Each maximum quota defined per subscription is included in the promotional offer quota limit:
4. Click on Next to continue:
   

3. Target

This step allows you to set the following conditions for which this promotion will be applicable:

1. Limit to certain customers (limit to customers who have already ordered on the ticket office and who are therefore already on the customer list on the ticket office, to those who have signed up for the newsletter, or to a manually selected customer list…)
2. Limit to certain box office profiles.
3. Click on the button to Finish:
   

Note that it is possible to modify the parameters later:

• Click on the Modify button on the promotional offer page:
  

Add promotional codes

Once the offer is created, you now need to create the codes that customers can use when ordering:

1. Click on the Add codes button at the bottom of the page.
2. Check that you add codes (importing is described later in this guide).
3. Choose the type of code:
   • Custom: Allows you to manually define a code, as well as the maximum number of uses; it is thus possible to generate codes with words that can be easy to remember or share on various media, even customized for certain people.
   • Random: Generates a defined number of unique codes randomly; useful if the code itself is of little importance:
4. Click on Confirm to validate the addition of the code:
   

An action menu allows you to, for each generated promo code,:

• deactivate (or activate it)
• modify
• delete:
  

Export and/or import promo codes

Once the promotional codes are generated, you can download a CSV file of all the codes:

• Click on the button with the downward arrow to download the list of codes:
  

You can, for example, export a list of promotional codes from your ticketing system of last year and re-import it into this year's ticketing system (maximum of 500 codes per import):

1. Click on the Add codes button at the bottom of the page.
2. Click on Import codes.
3. Download, if necessary, an example of a CSV file so that the document structure is accepted during import.
4. Select your correctly formatted CSV file.
5. Click on the button to Confirm the import:
   

This guide explains how to manage the different payment methods (within the framework of the Infomaniak ticketing system).

Available payment methods

It is important to distinguish between the 3 available payment methods:

1. online payment methods
2. on-site or directly on your account
3. payments by exchange

There is also a test credit card that allows you to simulate a payment.

Activate and manage payment methods

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing concerned by the event.
3. Click on Sales in the left sidebar.
4. Click on Payment methods in the left sidebar:
   
5. To activate or deactivate a payment method, switch the toggle switch to ON or OFF to the right of the desired payment method:
   
6. To manage the details of a payment method, click on the arrow to the left of the payment method to configure different aspects:
   
   • Designation: the name indicated for this payment method
   • Description: for the description of this payment method in case explanations are necessary
   • Minimum required for the payment method to be available
   • Availability of the payment method (clients, resellers, and administrator)
   • Fees for files or tickets (for the exchange mode)

This guide explains how to use registration forms to request information from your customers when they place an order (as part of the Infomaniak ticketing system).

Preamble

• You can ask your customers to provide information such as first and last name, phone number, address, or any other details you deem necessary.

Setting up forms

There are three distinct ways to request information from your customers:

1. The registration form - registration requested when placing an order on the ticketing system.
2. The form by rate - to retrieve the information of each participant.
3. The pass form - requested when ordering a pass / subscription.

Export customer information

To view and extract the information collected through the forms, refer to this other guide.

Data protection and the right to be forgotten

All information collected from your customers is stored at all times on Infomaniak's servers in Switzerland. This data is the exclusive property of the event organizer. Infomaniak will never use it for commercial purposes nor transmit it to third parties.

Delete a customer profile

To delete a buyer's information, for example following their request:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system concerned by the event.
3. Click on Sales in the left sidebar menu.
4. Click on Customers in the left sidebar menu.
5. If necessary, search for the profile of the person to be deleted.
6. Click on the profile concerned:
   
7. Click on the delete button (trash icon):
   
8. Confirm the deletion.

This guide explains how to create forms that will be linked to the different rates of an event (as part of the Infomaniak ticketing system). This allows you to create forms specific to each rate present at an event.

Create a form per rate

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing concerned by the event.
3. Click on Settings in the left sidebar menu.
4. Click on Form in the left sidebar menu.
5. Click the Add a form button and give a name to the form:
   

Add fields

Add the elements to include in the form per rate:

1. Click the Add button:
   

2. Choose the name and type of field:
   

   • Text: a free field to insert text
   • Selection: dropdown menu allowing you to select an option from those proposed
   • Radio button: radio buttons allowing you to select an option from those proposed
   • Checkboxes: checkboxes that can be checked or left empty
    

   Warning: if the mandatory option is selected, all boxes must be checked to continue. Example of use: “I have read and accept the terms of use”…

   • Email: to provide an email address. Allows you to enter a different email address from the one used by the person who placed the order.
   • Phone: for a phone number
   • Date: for a date

Advanced options and logical conditions

• Display on the ticket: allows you to replace the form information directly. For example, so that the ticket indicates the name of the person who will attend the event instead of the person who made the order…
• Add a URL: URL that will be displayed in the field, then above the field to let the visitor fill it in.
• Logical conditions are to be used when several fields have been created and you want to condition their display/visibility/presence.

Choose the order of the questions

Choose the order of the questions as they will appear on the ticketing:

• The numbered positions will be in the order of the numbers: 1, 2, 3, etc.
• Those without a defined order will follow (not recommended)
• Position 0 will appear at the very end

Link the form to a rate

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing concerned by the event.
3. Click directly on the name assigned to the event (or if necessary Programming in the left sidebar menu then Events):
   
4. Click on the Pricing tab.
   1. If the event has multiple dates, this section is replaced by “Dates” which opens a calendar.
   2. Click on the calendar date to join the pricing…
5. Click on the action menu ⋮ located to the right of the rate to which the form is to be associated (by first expanding the Zone using the chevron ‍ if necessary).
6. Click on Modify:
   
7. Click on the chevron ‍ to expand the advanced parameters.
8. Activate the option Link a form by rate.
9. Choose the form to link.
10. Click on the Confirm button:
    ‍
    ‍

To retrieve the information related to the forms, refer to this other guide.

This guide explains how to use the mobile ticket office on a tablet to sell tickets for your events (as part of the Infomaniak ticketing system).

1. The mobile ticket office and on-site sales

Infomaniak provides a free mobile application on Android as well as a rental service for the equipment needed for on-site sales.

The mobile ticket office allows you to create an order, manage the payment method used, and print the generated tickets.

Navigating the mobile ticket office

Once the tablet is turned on, log in with your Infomaniak account username and password.

You will be prompted to select the customer account, ticket office, and currency to use:

You can then navigate between the different menus using the tabs at the top of the screen.

The first three allow you to add items to the cart.

Once the orders are validated, they will be added to the order list.

Finally, the last tab allows you to export the cash register report from the ticket office:

• Event: for selling tickets for your events
• Pass: for selling passes
• Gift vouchers: for selling gift vouchers
• Cart: items added to the cart. You can add articles or modify the content at any time. This is where you can choose the payment method to validate the order
• Orders: a list of all orders with the possibility to print tickets. Useful for finding reservations or retrieving past orders.
• The sales report: to view and send the sales report by email

Next steps

• Adding items to the cart on the mobile ticket office
• Manage and validate the mobile kiosk cart
• Print tickets and manage orders from the mobile kiosk

This guide explains how to configure the questions asked to visitors when ordering a pass/subscription (as part of the Infomaniak ticketing system). These settings will be available once step 1 is completed:

1. Define the type when creating (subscription, ticket pack, etc.) as well as the basic information and parameters
2. Associate events with passes
3. Configure the visual and information related to the pass
4. Define and collect information from subscribers that will be linked to the passes (below)

Configure the information related to the passes

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing concerned by the event.
3. Click on Programming in the left sidebar menu.
4. Click on Passes in the left sidebar menu.
5. Click on the name of the pass concerned.
6. Click on the Settings tab:
   
7. Enable the desired options:
   • Title: dropdown menu giving the choice between Mr. and Mrs.
   • Name: text field to indicate the name
   • First name: text field to indicate the first name
   • Organizer, Company: text field to indicate the company
   • Email: text field to indicate the email address
   • Address : 5 text fields including the number and street, city and country
   • Postal code : add a field between the number and street for the postal code
   • Mobile phone : field for the phone number
   • Date of birth : add a calendar to indicate the date of birth
   • Photo : allows you to upload a photo that can be displayed on the pass
   • Free field : text field for free information

This guide explains how to set up the Infomaniak ticketing system by configuring a store whose public version will be published on the infomaniak.events portal.

Preamble

• The Infomaniak.events portal groups together events and activities both local and internationally recognized headliners.
  

A simple and fast online tool

To access the online ticketing options:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name of the ticketing concerned.
3. Click on Ticketing Portal in the left sidebar menu.
4. Click on Online Store in the left sidebar menu.
5. Click on the Manage your store button:
   

Configure and publish the store

Add a personal touch to your online store with a custom image, your own colors, and by choosing the content of your store. You have two tabs available:

1. The first tab allows you to customize the display settings of your online store:
   1. Customize the ticketing here, change the colors, add an image, etc.
      Formats: 1000 x 1414 px, vertical image format, and custom image: 2500 x 1000 px
   2. The changes are directly visible in real-time:
      
   3. Customize the order of each category and click on the action menu ⋮ located to the right of the item concerned to rename them if necessary.
   4. Advanced settings allow you to define the payment methods available in the store and to activate and customize the message displayed when there are no tickets for sale:
      
2. The second tab allows you to define the content that will be displayed, such as events, passes, or gift vouchers:
   1. Decide on this tab what will be available for sale in your store.
   2. If you do not need to manage each item, you can simply choose the first option to display all content.
   3. You can also choose to limit the display of events based on a specific location.
   4. Otherwise, choose each content individually.
      

Do not publish on Infomaniak.events

If you do not want the event to be published on the infomaniak.events portal, enable the option at the bottom of the first tab to keep the store private:

• This is useful for personal events, such as birthdays or weddings, or events whose ticket sales should not be available to the general public, such as specialized conferences.

Retrieve the integration links

Your event, once published, will be published directly on infomaniak.events so that all visitors can directly purchase tickets.

You can also place a link directly on your website, share it on social media, or retrieve it to generate a QR code for your posters:

Display only the checkout tunnel

The buttons in the top right of your store page also allow you to retrieve the script link for integration on your site:

An option forces the visitor to stay on an event until the end of their order (once the option is activated, the shopping cart is no longer shared between different events and the checkout tunnel leads the customer to the payment page without allowing them to purchase other tickets from the rest of your events).

Advanced integration

If you want multiple custom links, or inject HTML, JS code, or use an external CSS, you will need to use a custom store. Refer to this other guide on the subject.

This guide explains how to configure the information and images that will appear on the tickets that visitors to your events will receive (as part of the ticketing system Infomaniak).

Prerequisites

• Create an event to access the mobile ticket visual options. 

Access the ticket visuals

For this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing related to the event.
3. Click on Ticketing Portal in the left sidebar.
4. Click on Ticket Design:
   

Customization of basic information

The tickets will display the following information, retrieved from the event settings and the information provided by the customer:

• Designation: the name of the event.
  • This option cannot be disabled, but the text can be modified at the event level in the Ticket Template option for the relevant event.
• The event date.
• The event time.
• The door opening time if it is set in the event.
• The event address.
• The first and last name of the client and/or reseller, if provided.
• The reservation number.
• The ticket number (for pre-printed tickets).
• The company name, if provided.

Change the ticket design

Default image size

The minimum image size is 1138x524 px but what is recommended: 1307x605 px (+ ratio 9:4.17).

The print@home tickets

These tickets are intended to be printed directly by customers using a standard printer. To modify the ticket content:

• Top image: the background image of the ticket can be modified here. It is important to note that the text may not be readable if the image has contrasts that do not allow the letters to be distinguished.
• Text in the middle of the ticket: it is possible to modify the text in the middle of the ticket. If the text overflows onto the image at the bottom of the page, it will not be displayed.
• Bottom image: this will contain the general terms and conditions by default, but they can be replaced with a custom image.
  

The other formats

The other formats are intended for use by the organizer and therefore cannot be sent to customers automatically by email:

• Show Format: For printing with a thermal printer (available for rent).
  
• Cinema Format: The format used in cinemas for printing with a thermal printer (available for rent).
  

Save and use ticket templates

It is possible, and recommended, to save the ticket design as a new template. The save button is at the bottom of the ticket design customization page:

It will then be possible to select it for further editing, or set it as the default ticket:

• apply a default template for ALL ticketing

• apply a default template for a specific event

• apply a default template for a specific PRICE

Also, refer to this other guide regarding the pass.

This guide explains how to sell tickets with a free price (as part of the Infomaniak ticketing system).

Preamble

• This price allows visitors to indicate the amount they wish to pay for their ticket.
• The free price is not available in the case where the event takes place in Lausanne and is subject to the entertainment tax.
• The minimum price must be more than CHF/EUR 2.- due to the banking fees associated with online transactions.

Manage the free prices of your event

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing concerned by the event.
3. Click on Programming in the left sidebar menu.
4. Click on Events in the left sidebar menu.
5. Click directly on the name of the event.
6. Then click on the chevron to the right of the Modify button.
7. Click on Add / modify a price:
   
8. Choose to Add a price.
9. Choose the Free price.
10. Specify the name and minimum prices in the desired currencies.
11. Activate any advanced settings.
12. Click on Next to proceed to the selection of dates and zones:
    

This guide explains how to cancel ordered tickets (within the framework of the ticketing system Infomaniak).

Log in to the ticketing system and find the order

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system related to the event.
3. Click on Sales in the left sidebar.
4. Click on Orders or Tickets in the left sidebar:
   
5. In the search field, enter the order number, the customer's name, the customer's email address or the ticket number depending on the information available to you
6. Click on the order for which you need to cancel the tickets:
   

Cancel an order or paid tickets

It is possible to cancel the entire order, or to cancel tickets individually.

1. To cancel the entire order, click on Cancel in the order window:
   
2. To cancel tickets individually, select the tickets to cancel.
3. Click on the Cancel button next:
   
4. Choose the method used for the refund and the reason for the refund. This information may be useful for your accounting operations:
   
5. If the client is not aware, inform them that the ticket(s) are canceled.

Cancel an order awaiting payment

When using the payment method Sur Facture, it is not possible to cancel tickets individually, as the invoice would no longer be accurate.

You will need to cancel the entire order, create a new order, and send the new invoice to the client.

Also refer to this other guide regarding automatic cancellation deadlines with this payment method.

Cancel tickets from the ticket office

For this:

1. Go to the **Ticket Office**.
2. Use the search field at the top of the ticket office to find the order:
   
3. Go to the Tickets tab.
4. Click on the small black cross of the ticket to cancel:
   

This guide explains how to validate your identity to order rental equipment from Infomaniak and receive your statements (as part of the Infomaniak ticketing system).

Preamble

• This identity verification procedure must be performed the first time you want to receive payments or request to appear on the Infomaniak portal.
• Identity verification can only be performed by the legal owner of the account. If the options to start the verification procedure do not appear on your account, this indicates that you do not have the necessary access.

Access your ticketing system

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system concerned by the event.

Perform the identity verification procedure

The procedure is accessible in two places:

1. On the main dashboard:
   
2. If a bank account is provided, in the Accounting menu, then Infomaniak Collections:
   ‍‍
3. Refer to this other guide to perform identity verification with kCheck.

This guide explains how to process refunds when canceling orders (within the Infomaniak ticketing system).

Infomaniak does not handle refunds

Infomaniak has no decision-making power regarding the cancellation, refund, or exchange of tickets. You can set up methods for ticket exchanges either at the box office or allow your customers to do so from the online ticketing system.

Depending on the refund method you wish to perform, you will need to request the necessary information from the customers who request it. You can also ask customers to provide it during the order.

Ticket cancellation

Refer to this other guide regarding ticket cancellations on the ticketing system for the different cancellation methods available. Also, refer to this other guide regarding cancellation insurance.

This guide explains how to modify the display of your events (within the framework of the Infomaniak ticketing system).

Access the options to configure the display

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing concerned by the event.
3. Click on Programming in the left sidebar menu.
4. Click on Events in the left sidebar menu.
5. Click on the name of the event concerned:
   
6. Click on the Edit button:
   

Choose a multi-date event display mode

To do this:

1. Add new possible dates...
2. Choose the methods for displaying these dates on the calendar; these modes will be available on the online ticketing and will allow your customers to switch between the different display modes they prefer (see below)...
3. Choose which display mode will be used by default...
   

The different available displays

The list display

The list display is practical if the dates are spaced out over time with empty periods (weekly, or monthly for example) and/or if the ticketing needs to be able to offer several dates or sessions, without these being indicated on a calendar.

The monthly calendar

The monthly calendar allows you to place events on a monthly calendar. It is an effective display, but can be very busy if there are many sessions per day.

The weekly calendar

Very useful if you want to display the dates week by week, especially if there are several performances per day, or in the case where the event only lasts for a short period, and you want to display the days of the week.

This guide explains how to collect and retrieve customer information when they order tickets through the Infomaniak ticketing system.

Set up a contact form

To collect information from customers:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing concerned by the event.
3. Click on Settings in the left sidebar.
4. Click on Customer Registration in the left sidebar.
5. Enable the information to be requested from customers and choose the visibility:
   
   • Visible and mandatory
   • Visible, but optional
   • Invisible (do not ask)

Add additional fields

It is possible to add additional information to this form:

1. Click the Add a field button.
2. Name the field and choose the field type.
3. Depending on the field type, complete with the options from the drop-down menus or checkboxes.
4. Click the button to Confirm: