This guide explains how to perform a ticket exchange as a visitor via the Infomaniak Ticketing tool.

Preamble

• If you have chosen the wrong date or tickets, this operation will allow you to exchange and order new tickets on the ticketing system.

Provide the tickets to be exchanged

To do this:

1. Go to the organiser's ticketing system, as when ordering the tickets.
2. Scroll down the page and click on the Exchange tickets button:
   
3. On the new window, provide the email address used during the booking, and the number(s) of your tickets, then click on Validate:
   
4. Click on Exchange more tickets or Order tickets to proceed to the next step.

Order the new tickets

To do this:

1. Proceed as with a normal ticket order, by choosing the new event and date, as well as the number of tickets to order.
2. When validating the basket, the exchanged tickets will be indicated as credits at the top of the page:
   
3. Complete the order, and if necessary, settle the balance of the basket.