Knowledge base

This guide explains how to copy the content of one or more external email addresses via IMAP (all email messages, folders, subfolders, in short, the entire structure of your existing mailbox with other providers) to one or more of your existing addresses at Infomaniak, using the Infomaniak import tool!

Introduction

• This operation does not affect the data already present in the destination address or the source address.
• The entire external mailbox will be imported.
• Once the import process has started, it is no longer possible to interrupt it.
• Any duplicates are handled: identical content will only be copied once.
• Refer to this other guide if you are looking for alternatives to this IMAP process.

Copy emails from another provider to Infomaniak

Prerequisites

• You must have a Mail Service in your Infomaniak Manager.
• You must have a quota of available addresses or adjust it beforehand if necessary.
• Ensure that the email service is properly secured.
• Create one or more addresses in this Mail Service.
• The destination email address must be linked to the user (= the Infomaniak account) you are using (this is not a requirement for the bulk import explained below).
• The source email address, from which the content will be copied, must have been used (or be compatible) with the IMAP protocol:
  

Next, to import the email content:

1. Click here to access the import tool (online service https://import-email.infomaniak.com).
2. If necessary, log in to your Infomaniak account for the relevant Organization; the import will be done to one of the email addresses linked to the Infomaniak Mail web interface (online service ksuite.infomaniak.com/mail) of the Infomaniak account you are using.
3. Click on the import via IMAP.
4. Click on the single import.
5. Fill in the field on the left with your source email address (the content of which will be copied).
6. Fill in the field on the right with the password for that same source email address (see requirements).
7. If necessary, modify the Advanced Settings to specify an IMAP server address:
   1. Enter the IMAP server name (hostname provided by your email provider), for example imap.domain.ch (or .net, .com, etc. depending on your email address in step 5 above).
   2. Enter the port number (default 993) and enable SSL.
8. Click Confirm:
   
9. If necessary, enter a second email address to be imported at the same time.
10. Choose the email address to which the emails will be imported; the drop-down menu lists the email addresses currently linked to your Infomaniak Mail web interface (online service ksuite.infomaniak.com/mail) of the Infomaniak account you are logged into.
11. After selecting the desired destination address from the list, click the blue Import Emails button:
    
12. The copy process begins; you can wait and see the result on the page once the import is complete, or close the window (the import continues in the background, and progress can be tracked - see below):
    
13. A confirmation email will be automatically sent to all email addresses involved in the operation once the import is complete, indicating the number of messages copied:
    
14. A tracking feature is available in the settings of the destination email address, only on the web app Mail (online service ksuite.infomaniak.com/mail):
    
15. The tracking feature allows you to view the import history for the address in question:
    

Import content from multiple email addresses in bulk

To import the content of multiple external email addresses (maximum 25 at a time) to one or more Infomaniak email addresses:

1. Click here to access the import tool (online service https://import-email.infomaniak.com).
2. If necessary, log in to your Infomaniak account for the relevant Organization, as the import will be done to one of the email addresses associated with the Infomaniak Mail web interface (online service ksuite.infomaniak.com/mail) of the Infomaniak account you are using.
3. Click on the import via IMAP.
4. Click on advanced mode: Import multiple email addresses from a CSV file (.csv format).
5. Download the example CSV template:
   
   • The template has this format: source-email@domain.com;sourcePassword;imap.source-host.com;sourcePort(993);sourceSsl(1or0);dest-email@domain.com
6. Edit the csv file to create one with the correct information needed for the copy (see prerequisites):
   
7. Upload the file using the Select CSV file button.
8. Once the file is uploaded to the tool's page, correct or ignore any errors; click Import.
9. The copy starts, you can wait and see the result on the page once the import is finished, or close the window (the import continues in the background and a progress report is available - see below).
10. A confirmation email will be automatically sent to all email addresses affected by the operation once the import is complete, indicating the number of messages copied.
11. A progress report is available in the settings for the destination email addresses, on the Mail web app (online service ksuite.infomaniak.com/mail) only.
12. The progress report allows you to view the import history:
    

This guide explains how to save and export a calendar from the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar) in .ics format.

Exporting a calendar

To export the calendar in .ics format:

1. Click here to access the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).
2. Click on Advanced Actions in the left-hand menu.
3. Click on Export in the left-hand menu.
4. Check the box next to the calendar(s) you want to export.
5. Click on Export:
   
6. Save the file to your computer.

Refer to this other guide if you are looking for information about importing events.

This guide explains how to use the Gmail mobile app (application for iOS/Android smartphones or tablets) to access an email address hosted by Infomaniak.

Introduction

• Instead of the manual configuration below, it is recommended to use the Infomaniak Mail app (iOS / Android) to benefit from Infomaniak's security features.

Using the Gmail mobile app for Infomaniak

Prerequisites

• Create the email address (❓: my kSuite | Mail Service/kSuite).
• Create a device password (❓: my kSuite | Mail/kSuite Service).
• Verify that the domain is configured correctly (❓: Mail/kSuite Service).

To add your Infomaniak email address via IMAP to your Gmail mobile app (official guide):

1. Go to Gmail Settings.
2. Tap Add account.
3. Choose Other:
   
4. Enter the email address you wish to use.
5. Choose the IMAP account type.
6. Enter the password (see prerequisites) for the email address:
   
7. Use the server name mail.infomaniak.com for:
   • Incoming IMAP server (receiving)
   • Outgoing SMTP server (sending)
8. Finish adding the address.

This guide explains how to connect the Apple Mail desktop app on macOS (MacBook Pro, Neo, etc.) to an email address hosted by Infomaniak.

Introduction

• Your macOS computer will be automatically configured using Apple-compatible .mobileconfig configuration profiles, unlike a manual configuration.
• It is possible to delete a configuration profile once it has been installed (scroll to the bottom of this page for instructions).

Install a configuration profile

Prerequisites

• Create the email address within my kSuite or a Mail Service / kSuite.
• Check that the Mail Service is configured optimally.

You can download the profile from the device in question or send it from another device (if you already have an email address that works correctly, for example):

1. Click here to access the Infomaniak configuration tool (online service https://config.infomaniak.com) — log in to your Infomaniak account on the Organization where your email address is managed, if necessary.
2. Choose to install the profile on this device.
3. Choose to synchronize emails.
4. Choose the email address to configure in Apple Mail (from the ones you have access to).
5. Create a new device:
   
6. Enter a descriptive name for the new device.
7. Click the button to download the profile (you can also send it by email using the link on the right):
   
8. Once the profile-applemail.mobileconfig file is on your computer, double-click it to open and run it.
9. Click OK:
   
10. Open the computer’s System Settings.
11. Click on Downloaded Profile in the sidebar, then double-click the new profile to apply it:
    
    • If you have an older version of macOS or cannot find the profile, search for “profile” in the settings, or consult the official documentation by changing the version of your system at the top of the page if necessary.
12. Click on Install…:
    
13. A password will then be requested…
    1. either you know it because you have already created it in the Devices section of the Mail Service:
       
    2. or you can copy the new password that is located further down on the assistant page config.infomaniak.com that was opened previously:
       
    3. Before the email address password is displayed, your Infomaniak account password may be requested for security reasons:
       
    4. There you go, the randomly generated password is displayed, simply copy it:
       
14. Paste the password into the macOS window.
15. Click Install to start installing the profile:
    
16. That's it, your email address is now configured in the Apple Mail application, which you can open and manage:
    

Remove an IMAP account

Refer to the "Stop using an account" chapter. If necessary, change the version of your system at the top of the page*. (Note: Do not delete a POP-configured account without saving your messages beforehand).

Delete an Apple profile

Refer to the official documentation by changing the version of your system at the top of the page * if necessary.

*Why is it necessary to select the guide version that exactly matches your macOS / iOS system version?Apple introduces subtle changes with each new version of its system, for example, a path in iOS 15…

… becomes this in iOS 18…

This guide explains how to connect the Apple Mail iOS app (iPhone, iPad, etc.) to an email address hosted by Infomaniak.

Introduction

• Your iOS device will be automatically configured using .mobileconfig configuration profiles compatible with Apple, unlike a manual configuration.
• It is possible to delete a configuration profile once it has been installed (scroll to the bottom of this page for instructions).

Install a configuration profile

Prerequisites

• Create the email address within my kSuite or a Mail Service / kSuite.
• Verify that the Mail Service is configured optimally.

Then:

1. Click here to access the Infomaniak configuration tool (online service https://config.infomaniak.com) — log in if necessary to your Infomaniak account for the Organization where your email address is managed.
2. Choose to install the profile on this iOS device:
   
3. Choose to synchronize emails:
   
4. Choose the email address (from those already linked to your current user) that should be synchronized on your device:
   
5. Choose from the list of devices to enable synchronization on a new device (the one you are using):
   
6. The device name, which is purely descriptive, is adjusted accordingly, but you can modify it if necessary:
   
7. Scroll down in the wizard and generate a password dedicated to email synchronization:
   
8. Copy the generated password (you will be asked for it when installing the Apple profile).
9. Download the Apple profile:
   
10. Allow the download on the device:
    
11. Tap to close the message:
    
12. Open the settings of your iOS device and tap on the banner at the top that informs you that a new profile has been downloaded:
    
13. Tap Install:
    
14. Enter the code for your iOS device, as if you were unlocking it:
    
15. Tap Install:
    
16. Enter (or paste) the device password that you copied in step 8 above:
    
17. When the message appears at the top, it's done:
    

If your Apple Mail iOS app was already open, you need to restart it. You will then see the information added by the synchronization:

Remove an Apple profile

Refer to the official documentation, changing the version of your system at the top of the page * if necessary.

*Why is it necessary to choose the guide version that exactly matches your macOS/iOS system version? Apple introduces subtle changes with each new version of its system. For example, a path on iOS 15…

… becomes this on iOS 18…

 

This guide explains how to create and manage the passwords for an email address from within the Mail service, so that you can access it using a third-party application, such as Outlook or Thunderbird.

Prerequisites

• Order a Mail Service from Infomaniak.
• Create one or more addresses on this Mail service.
• Have at least the right to manage the Mail service in question (or be Administrator / Legal Representative within the Organization).

Generate an email address password

To add a password to the example address demonstration@exemple-domaine.ch:

1. Enter your Infomaniak account login ID and password on the page https://manager.infomaniak.com/:
   
2. Confirm the login on the Manager using the 2FA (two-factor authentication) method that you initially set up:
   
3. Once on the dashboard, click on Mail Service:
   
4. Once on your Mail Services page, click on the name / domain name to which the email address in question belongs:
   
5. Once you are on the Mail service to which the address belongs, click on the email address in question:
   
6. Once you are on the email address in question, click on the Devices tab, then click on Add a device:
   
7. At this stage, it may be necessary to re-enter the login password (the one from step B above):
   
8. Then, choose not to specify a particular user ("No user").
   • Specifying a user, however, allows you to link any potential SMTP restriction for that user to their connected devices, in addition to simply removing their sending rights within the Infomaniak ecosystem.
9. Enter a descriptive name that will help you identify the reason why you created this device(here, the user needs a password to be able to send emails from a website, and they add the current date as useful information):
   
10. There you go: the new password is displayed, and you can change the characters (minimum 16) if necessary.Please note that it will not be possible to display it again later.).
11. Save it at the bottom of the page to use it as you see fit: 
    

Did you click the “Finish” button (above, “P”) without noting the password? No problem, you can modify or regenerate a new one!

1. Click on the action menu ⋮ located to the right of the device you just created and click on Change password:
   
2. Click the button on the far right of the field to generate a new random password and/or enter the secure characters you want to use (minimum 16) for the new password, then click the button to save the change:
   
3. The new password, which replaces the old one, is now displayed permanently. You can enter it on your device(s) to replace the previous password (note that it will not be possible to display it again later).

Do you need a password for a secondary, temporary user? No problem, generate a second one!

1. Click the button to Add a new additional device:
   
2. Then, choose not to specify a particular user, and enter a name that will allow you to identify the reason why you created this device (here, the user needs a password for a one-week intern):
   
3. The password is now displayed; you can use it for your intended purpose (please note that it will not be possible to display it again; however, as before, it will of course be possible to modify it or generate a new one):
   

Alternative: create a password for a user

Instead of creating a password yourself and then having to communicate it to the user, you can directly allow a user with fewer permissions than you to obtain the password for the device they need:

1. Add the new user (whether they already exist in the Organization or not) as described in this other guide:
   
2. Once the user has been added, switch to the devices tab to add a new device:
   
3. If necessary, enter the password to log in to your Infomaniak account, then select the user created in step 1.
4. Click on the first option to send a configuration assistant for the user's device.
5. Click on the Continue button:
   
6. Copy the invitation link, which is valid for 30 days, and send it to the user.
7. If necessary, send the invitation to the user's email address:
   

In step 4 above, you can also choose to generate a password:

• The password you created will be displayed; you can modify it one last time, copy it, and store it securely (e.g., in a password manager); it will no longer be possible to display it afterward.

Modify or remove an existing password

When access is no longer needed, revoke only the password in question: other access to the email address will remain active.

This guide details the room booking feature (meeting, sports, classes, etc.) available on the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).

Preamble

• It is possible to create and associate physical meeting rooms with events from Calendar, for example to organize an event in a specific location with limited equipment and seating.
• Each room created displays a dedicated calendar on the app, which can be shared.
• Double (or more) room booking is possible.
• Number of possible rooms per resource:

Configure meeting rooms

Prerequisites

• Be an Administrator or Legal Representative within the Organization (users with limited rights (collaborators and clients) who have access to this product will not be able to do so).

To create rooms accessible for booking by collaborators:

1. Click here to access the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).
2. Click on the Settings icon ‍‍ at the top right.
3. Check or select the relevant Organization in the dropdown menu of the left sidebar.
4. Click on Rooms in the left sidebar.
5. Click on the Create a room button:
   
6. Enter the essential information such as the name, the exact location (full address, floor), a color, the maximum number of people who can be accommodated:
   
7. Add the equipment possibly available in the room and the floor in question.
8. Click on Save to save the equipment related to the room:
   
9. Click on Save to create the meeting room.

Actions on the created room

If you have several similar rooms, you can speed up their creation by duplicating the first one:

• Click on the action menu ⋮ to the right of the room in question in the displayed table:
  

Create an event by associating it with a room

Once the room is created and configured, simply create an event to associate it with the desired room:

1. Click here to access the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).
2. Click on the More button ‍ at the top left of the interface to create a New event.
3. Click on Add a room:
   
4. Click in the Search for a room or location field to display the available rooms during the time slot (the 3 last booked from the most recent to the least recent).
5. The equipment available in each room is displayed on the right:
   
6. Click on Save to publish the event and its room in the calendar.
7. You will find all the information about the chosen location and the equipment available on the event page in the calendar:
   

Global view of rooms and their occupancy

It is possible to have a global view on a calendar of each room to see its occupancy. Indeed, when a room is created, a calendar associated with it is created in the Organization's calendars:

Your dedicated kSuite space also displays a view of the availability of your rooms in real-time, with the possibility of booking one in a few clicks, which will save you time in organizing your meetings:

This guide presents the security model that allows you to assign users to an email address or dedicate a different password to it for each device or software that needs to access it.

Introduction

• No password is set when creating a mail address.
• If you remain within the Infomaniak ecosystem, i.e., you only use the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail) and/or the Infomaniak Mail mobile app (application for iOS/Android smartphones or tablets), you do not need to manage a password because everything is configured using the concept of a user, i.e., an Infomaniak account (which has a password):
  • A mail address can be viewed/used on these Infomaniak Mail apps without a password other than the one that already allows access to your Infomaniak account, simply after you have been invited.
  • You only need to authorize your own account or invite an acquaintance to be a user of the mail address.
• Otherwise, outside of this ecosystem, you simply create a password (or several) for your devices (Outlook, iPhone, CRM, etc.) according to your needs:
  • Each password can be revoked individually, without affecting other users or devices linked to this address.
  • It is not possible to display a previously created password; simply create a new one!

Add a user

= Allow a person to view the email address in the Infomaniak Mail interface

To allow a user (including yourself) to view the email address in Infomaniak without needing a password other than their own (the password for their Infomaniak account):

• From the Mail Service dashboard:
  • add the email address to your Infomaniak Mail apps so you can use the address,
  • or decide which other external user should have access to the address in their Infomaniak Mail apps,
  • or remove a user's access: the other accesses to the email address will remain active.
• You can manage authorized users directly from the Mail web app (any user of an email address on Infomaniak can view the list of other users who have access).

Add a device

= Add a password to allow someone to access the address on a device (Outlook, iPhone, CRM, etc.)

To allow a user (including yourself) to view the email address in IMAP and send messages via SMTP (both protocols require a password):

• From the Mail Service dashboard:
  • create specific passwords for each device (Outlook, iPhone, CRM, etc.) as needed,
  • or revoke the password in question: other access to the email address will remain active.
• You can manage connected devices directly from the Mail web app.

This guide explains how to broadcast an online meeting using kMeet in a separate stream accessible via a unique URL, thanks to Infomaniak's Video Streaming service.

✘ UNAVAILABLE‍ with
kSuite Free / kSuite Standard
my kSuite / my kSuite+ (ik.me, etik.com, ikmail.com) 

Introduction

• Broadcasting a typical conference-style meeting in a Video Streaming feed rather than within the kMeet application offers several advantages:
  • Public, large-scale broadcasting without having to restrict access to an audience limited to invited individuals.
  • Attracting a wider audience, such as for conferences, webinars, or live events where hundreds or thousands of viewers can follow the event without joining a private call.
  • Allows reaching an unlimited number of viewers.
  • No need to manage access for each participant; the stream can simply be viewed via a link.
  • A simple web browser is sufficient to access the streaming feed.
  • Passive access: viewers are not forced to participate actively or interact; they can simply watch the event without registering or logging in, which is better suited for large events.
  • No voice interruptions or disruptions related to microphone management; this allows for a smoother, more speaker-focused stream.
  • Higher streaming resolution when kMeet may be limited by bandwidth constraints and lower video quality to avoid network overload.

Create the video streaming share link

Prerequisites

• You must be a moderator of kMeet to be able to create a live streaming link.
• It is not necessary to have an Infomaniak video streaming plan.

Next:

1. Start kMeet via ksuite.infomaniak.com/kmeet or from one of the applications for desktop or mobile devices.
2. Once in the meeting, click on the action menu ○○○ in the kMeet toolbar.
3. Choose Start live broadcast:
   
4. Click the button to Start:
   
5. Please wait while the video streaming feed is created.a symbol displayed on kMeet, along with an audible signal, indicates the start of the video streaming.
6. In the same location, once the stream link is displayed, click on the icon to the right to copy the URL corresponding to the live stream; paste the URL into a message for the participants or anyone who needs to attend the live stream:
   

The stream is broadcast continuously for a maximum of 24 hours, and will no longer be accessible once the kMeet meeting is stopped.

This guide concerns Euria, the sovereign artificial intelligence assistant, a full-fledged kSuite service, also available within a standalone app.

Introduction

• Euria's strength lies in its local infrastructure:
  • Unlike solutions based on foreign public cloud, Infomaniak's AI is hosted exclusively on its own servers in Switzerland.
  • This approach ensures strict compliance with data protection standards and guarantees that no information processed is used to train third-party models or shared outside the host's secure infrastructure.
• The use of AI at Infomaniak is based on a transparent and ethical approach; Euria uses state-of-the-art language models (LLMs) selected for their efficiency and performance, while also being optimized to minimize their energy footprint.
  • Infomaniak is committed to complete transparency regarding the algorithms used, reflecting the company's commitment to technological independence and environmental sustainability.

Discover Euria

To get started with Euria, refer to this other guide.

To create an AI project with custom instructions and a knowledge base, refer to this other guide.

Infomaniak services also integrate Euria

Designed to offer a European alternative to American tech giants, the sovereign artificial intelligence assistant Euria stands out thanks to its deep integration into Infomaniak's productivity ecosystem, while guaranteeing absolute confidentiality of user data:

• kChat
  • The Euria AI integrated into kChat helps save time in communications: it can rephrase sentences, generate quick responses, correct spelling, or even adjust the tone of a message. The user retains full control over the suggestions, which are only local to each session.
• Mail Infomaniak
  • In the Mail application, Euria assists in writing emails. It can generate content from a few keywords, rephrase or structure a message, adapting to different styles. Nothing is sent automatically, and the user can modify the texts at any time.
• Site Creator
  • An AI-based writing assistant allows Site Creator to quickly generate content suitable for different types of web pages. This service is useful for people launching a website and looking to produce clear, optimized, and relevant texts.
• kDrive
  • On kDrive, artificial intelligence is used at two complementary levels to simplify document management. Euria allows you to interact with text files stored in the drive. This module can answer questions about the content of a document, summarize, translate, or extract useful information. It is particularly effective for reading reports, understanding complex texts, or quickly generating an overview of a file.

Usage Limits

Each service integrating AI follows strict principles to ensure reliable and respectful use:

• the protection of information is guaranteed by the complete processing of data within infrastructures located exclusively in Switzerland, thus ensuring complete control over digital sovereignty,
• the results generated are never used to train models or for advertising purposes,
• and AI is not intended to replace humans, but to assist them.

To ensure a smooth and secure experience, the use of Euria is subject to certain volume and file size conditions:

• Quota Calculation (rolling window): the limits (below) are not reset at midnight but are calculated in real time over a 24-hour window; each message sent "occupies" a slot in your quota and is automatically freed up 24 hours after it is sent.
  • If you send messages throughout the morning until you reach your limit at 11 a.m., your sending rights will gradually become available the next morning, as each message reaches its 24-hour age.
• Global message quota: your daily limit is shared; each request addressed to Euria is deducted from your global quota, regardless of the project or conversation in which you interact.
  • A conversation cannot exceed 254,000 tokens at this time.
• Transcriptions: transcription services are unlimited.
• Image uploads: image uploads are limited to 10 MB per file.
  • A conversation can contain no more than 20 images.
• Document uploads: file uploads are limited to 100 MB, except for the my kSuite and my kSuite+ offers, for which the limit is 20 MB.
• Number of projects:

• Number of conversations per project:

• Supported Image file formats:
  • Local (browser): BMP, JPG, JPEG, PNG, WEBP
  • Extended: TIF, TIFF
• Supported Document file formats:
  • PDF: PDF
  • Spreadsheets: CSV, XLS, XLSX
  • Word processing: DOC, DOCX
  • Text & Code: JSON, MD, TXT, XML, YAML, YML
  • Presentations: PPT, PPTX
• Supported Audio file formats:
  • AAC, M4A, MP3, OGA, OGG, OPUS, WAV
• Supported Video file formats:
  • MP4
• Limitation for Euria usage; the service is not available in these countries:
  • Afghanistan
  • Saudi Arabia
  • Argentina
  • Armenia
  • Azerbaijan
  • Bahrain
  • Bangladesh
  • Belize
  • Bhutan
  • Burma (Myanmar)
  • Bolivia
  • Brunei
  • Cambodia
  • China
  • Colombia
  • North Korea
  • Costa Rica
  • United Arab Emirates
  • Ecuador
  • El Salvador
  • Georgia
  • Guatemala
  • Guyana
  • Honduras
  • India
  • Indonesia
  • Iraq
  • Iran
  • Israel
  • Jordan
  • Kazakhstan
  • Kyrgyzstan
  • Kuwait
  • Laos
  • Lebanon
  • Malaysia
  • Maldives
  • Mexico
  • Mongolia
  • Nepal
  • Nicaragua
  • Oman
  • Uzbekistan
  • Pakistan
  • Palestine
  • Panama
  • Paraguay
  • Peru
  • Philippines
  • Qatar
  • Sri Lanka
  • Suriname
  • Syria
  • Tajikistan
  • Taiwan
  • East Timor
  • Turkmenistan
  • Uruguay
  • Venezuela
  • Yemen

Responsibilities of the parties

Data provided to the AI

• Infomaniak's AI is currently based by default on these models.
  • These include Mistral, Whisper, DeepSeek, Llama, granite…
• When using a writing assistant, messages and requests addressed to the AI are processed exclusively in Switzerland by Infomaniak's infrastructure.
• No data is processed or shared with a third party.

Data provided by the AI

• The language model generates text based on the data it has assimilated during its training, and it is devoid of consciousness, intentions, or moral responsibility.
• It is crucial that the user is aware that the information generated by the model is not always accurate and should not be considered an unquestionable source of information.
• The user must exercise critical judgment and verify the information provided by the assistant with reliable sources when necessary.
  • For example, if a person uses the model for critical tasks such as medical, legal, or financial advice, they should take extra precautions to confirm the information provided by the model.
• In the event of inappropriate or dangerous use of this assistant, the responsibility lies with the user who takes these actions.

This guide explains how to remove an user's access to a mail address within the Infomaniak ecosystem from a Mail Service. This means the user only uses the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail) and/or the Infomaniak Mail mobile app (application for iOS/Android smartphones or tablets).

Prerequisites

• You must have at least the right to manage the Mail Service in question (or be an Administrator / Legal Representative within the Organization).

Managing and Removing a User from the Mail Service

The current model for managing mail access allows each user within an Organization to connect independently and securely to the same mail address, without sharing a global password.

If a user should no longer have access to a mail address and its content, simply remove them from the interface:

1. Click here to access the management of your Mail Service in the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question:
   
3. Click on the email address in question in the table that appears:
   
4. In the table of users who currently have access to the address in question, click on the action menu ⋮ to the right of the user in question.
5. Choose to remove their access to the email address:
   
6. Confirm the action: all their access to the email address will be revoked, and they will no longer be able to access it.

The easiest way to manage your calendars is to use the Infomaniak Calendar web app (online service ksuite.infomaniak.com/calendar).

This interface offers many advantages:

• No software to install or configure.
• Sharing calendars with other users.
• Permanently saved.
• Synchronization of calendars (+ tasks) between devices.
• Attachment / kDrive.
• Secure and respects your privacy, hosted in Switzerland by a neutral and independent company.

How to get started with Infomaniak Calendar?

1. Click here to access the Infomaniak Calendar web app (online service ksuite.infomaniak.com/calendar).

What would you like to do?

1. Synchronize calendars on all your devices
2. Customize the app's display
3. Display public holidays
4. Create a task
5. Create a single event
6. Create a recurring event
7. Create an event reminder
8. Schedule a meeting
9. Schedule a meeting from the Mail web app
10. Manage room bookings
11. Print a calendar
12. Import a calendar
13. Import tasks
14. Export a calendar
15. Share a calendar
16. Share a calendar publicly
17. Restore deleted events
18. Add an attachment to an event
19. Set a default calendar in the app
20. Create a desktop app (from the Calendar web app, for example) using Chrome

Have a question or feedback?

• Contact Infomaniak support
• Click here to share feedback or a suggestion about an Infomaniak product

The easiest way to manage your contacts/address books is to use the Infomaniak Contacts web app (online service ksuite.infomaniak.com/contacts).

This interface offers many advantages:

• No software to install or configure.
• Sharing address books with other users.
• Permanently saved.
• Synchronization of your contacts across devices.
• Secure and respects your privacy, hosted in Switzerland by a neutral and independent company.

How to get started with Infomaniak Contacts?

• Click here to access the Infomaniak Contacts web app (online service ksuite.infomaniak.com/contacts).

What would you like to do?

1. Synchronize contacts & calendars on all your devices
2. Manage contacts
3. Manage duplicates
4. Import contacts
5. Export contacts
6. Group contacts
7. Copy or move contacts
8. Restore contacts
9. Search for contacts
10. Share an address book

Have a question or feedback?

• Contact Infomaniak support
• Click here to share feedback or a suggestion about an Infomaniak product

This guide explains how to invite a user to kChat who is not yet part of your Organization but will be counted as a kSuite user.

Introduction

• Refer to this other guide to grant access to one or more kChat channels to an external user, who can then interact with your team without being counted as a kSuite user and without having any specific rights within the Organization (of which they will not be a part).
• You can also invite an entire Group from kChat.
• Refer to this other guide if you want to manage the channels to which new members will automatically belong.

Invite to use kSuite

Prerequisites

• Be a kChat administrator:
  
  • The role within the Organization is irrelevant; being an Organization administrator in the Organization that has the kSuite (and therefore kChat) is not required, and is not sufficient in any case:
    
     

Then, invite the user using the procedure below. Once invited, the user can confirm their membership and will access kChat with the limited permissions you have granted them:

1. Click here to access the kChat management section in the Infomaniak Manager (need help?).
2. Click on Add a user:
   
3. Click on Create a kSuite user.
4. Click on Next:
   
5. Enter the user's first name and last name, and define their role as a standard user:
   • Legal representative
     • Legal responsibility for the organization
     • Can manage all products and users
     • Can manage accounting and new product orders
   • Administrator
     • Can manage all products and users
     • Can manage accounting and new product orders
   • User
     • Can manage the products you authorize
     • Can manage accounting if you authorize it
6. Do not create a mail address for the user and instead indicate their existing mail address to which the invitation should be sent:
   • You can require this future user to log in with this mail address or allow them to specify a different mail address (this is particularly useful if they already have a user account with Infomaniak with a different login ID).
   • Add the user to your kSuite using the toggle switch.
7. Click the Invite button:
   
   • The invitation is pending until the invited user completes the registration (see below). The organization's user dashboard clearly indicates this status:
     

Accept the invitation

To access the organization that owns kChat:

1. The invited user receives the invitation at their mail address and clicks the Accept invitation button:
   
2. They specify their contact details as well as the mail address/password they wish to use and complete the registration:
   
3. Once the registration is complete, the newly registered user can log in to their Manager and access the kChat to which they were invited.
4. Existing users are automatically notified of the new participant's arrival and can now chat with them. As soon as they are added, the new user receives a welcome message from Euria (Infomaniak's AI Bot):
   

Access to kSuite, not access to kSuite management!

It is important to differentiate between using the kChat app (within kSuite) and managing kSuite itself.

In the invitation example above, the new user was invited to join kChat, so they are now counted as a kSuite user when an administrator accesses the kChat user management section:

The same applies to kSuite user management:

However, this new user will not be able to directly manage the kSuite to which they were invited, since their role (defined in point 5 above) does not authorize them to do so:

1. This is why this user will not see any active links in the Collaborative Tools → kSuite section of their Infomaniak Manager.
2. They will need to switch to the Infomaniak applications using the menu ‍ in the top right corner:
   

Note that, if desired, this user can order their own kSuite, independent of the kSuite to which they were invited.

This guide introduces you to the kSuite workspaces, the suite of productivity and online collaboration tools developed in Switzerland by Infomaniak.

Introduction

• A kSuite space brings together access to your applications and offers an intelligent dashboard to quickly access essential information:
  
  • widgets like "Now" display your appointments (location, participants, kMeet link).
  • the "Euria" widget allows you to request AI assistance with a single click.
  • your latest received emails…
  • navigation is designed to allow you to switch seamlessly from one application to another within a single browser window.
• The interface allows you to manage your status and presence in order to collaborate more effectively with other users.
• You can switch between the kSuite workspaces of your different Organizations in the same way as on the Infomaniak Manager: learn how.
  • If you have my kSuite, this workspace will always be offered first.

Accessing the kSuite page from the Manager

Click on the ‍ icon in the top right corner of the interface, then click on My Day to switch between the Infomaniak Manager and the kSuite space, as well as the kSuite apps:

Accessing the kSuite space from an app

If you are already on a kSuite app, click on the colored house in the left-hand menu or click on the ‍ icon in the top right corner of the interface, then click on My Day:

Split the screen for 2 kSuite apps

To work with 2 kSuite apps side by side:

1. Click here to access your Organization's kSuite area.
2. Click on the icons in the left-hand menu to access a kSuite app, such as kChat.
3. Click on the action menu ⋮ located to the right of another kSuite app, such as kDrive.
4. Choose to open the app in a side panel to have both apps side by side:
   

Learn more

• kSuite Getting Started Guide
• Become a partner and resell kSuite
• Upgrading an existing kDrive to a new kSuite

This guide explains how to connect the Contacts and Calendar iOS (iPhone, iPad…) apps with the contacts & calendars hosted by Infomaniak.

Introduction

• Rather than the manual configuration below, it is recommended to use the .mobileconfig configuration profiles offered by Apple.
• Infomaniak contacts & calendars are linked to your Infomaniak account; when you log in to ksuite.infomaniak.com/contacts or /calendar, you will likely need to perform two-factor authentication (2FA) during login.
  • In this case, an application password is required to establish synchronization between your device and Infomaniak tools.
  • But don't worry, creating such a password is offered as part of the configuration wizard.

Manual configuration (contacts & calendars)

Obtain your login information

To obtain the CardDAV/CalDAV synchronization username and password:

1. Click here to access the Infomaniak configuration tool (online service https://config.infomaniak.com) — log in if necessary to your Infomaniak account for the Organization where your email address is managed.
2. Select a device other than iOS (this is to obtain your username):
   
3. Choose Linux:
   
4. Choose Contacts or Calendars:
   
5. Choose the specific service that needs to be synchronized.
6. Tap the right arrow several times, then tap the title of the manual synchronization tab:
7. The information displayed below allows you to obtain:
   
   1. your username (e.g., AB12345)…
   2. application password if two-factor authentication is enabled or the password for your Infomaniak user account if you have not enabled 2FA.
   3. For the server address, use only sync.infomaniak.com.

Using the login information

With this information, all you have to do is add your accounts according to Apple's instructions:

• Go to Settings > Contacts > Accounts > Add Account.
• Tap Other, then Add CardDAV Account and enter the account and server information.

Do the same for the Calendar app:

• Go to Settings > Calendar > Accounts > Add account.
• Tap Other, then Add CalDAV account and enter the account and server details.

Synchronization specifics

Refer to this other guide.

This guide explains how, from a Mail Service, you can access a mail address on the Infomaniak ecosystem (using only the Mail web app from Infomaniak – online service ksuite.infomaniak.com/mail and/or the Infomaniak Mail mobile app – application for iOS/Android smartphones or tablets) with your Infomaniak account login credentials, without creating a specific password for the address.

Prerequisites

• Order a Mail Service from Infomaniak.
• Create one or more addresses on this Mail Service.
• Have at least the right to manage the Mail Service in question (or be an Administrator / Legal Representative within the Organization).

Accessing a mail address yourself

To use the existing mail address demonstration@exemple-domaine.ch:

1. Enter your Infomaniak account login credentials and password on the https://manager.infomaniak.com/ page:
   
2. Confirm your login on the Manager using the 2FA (two-factor authentication) method that you initially defined:
   
3. Once on the dashboard, click on Mail Service:
   
4. Once on your Mail Services, click on the name / domain name to which the email address in question belongs:
   
5. Once on the Mail Service to which the address belongs, click on the email address in question:
   
6. Once on the email address in question, click on the Add user button:
   
7. At this stage, it may be necessary to re-enter your login password (the one from step B above):
   
8. Then, choose the option to add an existing user, then click on the field below, which will display the list of users in the Organization to which you are connected, and click on your user (your login ID for the Infomaniak account). Confirm the addition with the button at the bottom right:
   
9. Done, your user has been added:
   
10. Next, click on the ‍ icon at the top of the screen to open the kSuite tools, and then click on the Mail Infomaniak web app:
    
11. The email address has been successfully added to the Mail web app (if necessary, click on the chevron ‍ to expand the address menu and access it). An informational email has been sent to the user (you in this case) to notify them of the operation:
    

When your ID is added as a user with access to the email address, the mailbox is automatically added to your Mail Infomaniak apps:

You can switch between your addresses at any time via the chevron located at the top left of the screen:

To do this, you may sometimes need to first choose to display all Organizations from the top left:

If the address still doesn't appear, try refreshing the browser page (Command ⌘ + R on macOS and Ctrl + F5 on Windows).

This guide explains how to add a new recurring event to the calendar/agenda of the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).

Introduction

• To create a simple one-time event, please refer to this other guide.
• To schedule a meeting between multiple users and find the best time slot, please refer to this other guide regarding the meeting scheduling assistant.
• It is possible to modify (move/delete) a single occurrence of a recurring event in the Infomaniak agenda without affecting the entire series, allowing you to adjust the time, participants, location, or duration of a specific meeting while preserving the original configuration for all other occurrences.

Add a recurring event

To add an event that will be repeated in the future:

1. Click here to access the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).
2. Click on the ‍Create button in the top left corner.
3. Click on Event:
   
4. Enter the event details.
5. Click on the time/date section:
   
6. Enable recurrence and customize it as needed.
7. Save the recurring event at the bottom of the page:
   

This guide explains how to change your kDrive plan, the collaborative cloud storage solution that is 100% Swiss Made.

Introduction

• kDrive is the name given to the file storage/sharing service offered by Infomaniak in Switzerland.
• kDrive is accessible free of charge or through a subscription, depending on whether you are the only user or if you want collaborators to also have access.
• kDrive exists as an independent product, or as a product among others within the kSuite & my kSuite / my kSuite+ suite.
  • To help you identify the plan that best suits your needs, please refer to this other guide.

Determine your current kDrive plan

From the kDrive web app

To find out which plan you currently have:

1. Click here to access the Infomaniak kDrive web app (online service ksuite.infomaniak.com/kdrive).
2. Click on Manage to go to the plan change section and view the current plan:
   

If no dashboard is accessible in the bottom left corner, you have limited features (e.g., the my kSuite plan) that can be unlocked by upgrading to a higher plan:

From the Infomaniak Manager

You can also find information about your current plan in the Manager, the dashboard for your products.

If no kDrive product is present in the Manager, the kDrive app is accessible only among the apps in the top right corner, because you have…

• either a my kSuite / my kSuite+ plan:
  
• or you were invited to share a document (you are therefore an external kDrive user):
  

Otherwise, find your kDrive among your collaboration tools:

Change the current kDrive plan

Your kDrive can evolve with you. As your needs grow – whether to accommodate new collaborators, integrate a family member, or store an increasing volume of data – easily increase its capacity to unlock its full potential.

Prerequisites

• You must have sufficient permissions within the Organization.

To change your current kDrive plan:

1. Click here to access the Infomaniak kDrive web app (online service ksuite.infomaniak.com/kdrive).
2. Click on Manage to go to the plan change section and view your current plan:
   

This will allow you to switch to a higher plan from the Infomaniak Shop:

If, for example, your new plan increases the number of users that can be added to your kDrive, please refer to this other guide to invite them to join.

This guide for the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail) or the Infomaniak Mail mobile app (application for iOS/Android smartphones or tablets) explains how to enable encryption for emails sent from the Infomaniak web and mobile services.

Introduction

• When encryption is enabled, emails and attachments are encrypted as soon as they are received on Infomaniak servers, using the public keys of the senders and recipients.
  • Each email address generates a key the first time it is used, which is stored securely in Infomaniak's data centers.
• The keys are based on elliptic-curve cryptography (ECC) and use the OpenPGP standard.
  • They are themselves encrypted in AES-256-GCM with automatic decryption via Infomaniak authentication.
• In search results, only the subject of encrypted messages will be visible, while their content will remain secure during storage.

Enable email encryption…

… from the Infomaniak Web Mail app

To automatically encrypt a message sent to an email address:

1. Click here to access the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).
2. Compose a new message as usual.
3. Click on the lock icon to the left of the Send button to enable encryption:
   
4. Confirm the action if a confirmation window appears.
5. The icon now represents a closed padlock, and the overall color has been changed:
   
6. Click the Send button.

This action must be performed each time you send a new email.

A. Recipient whose email is managed with Infomaniak

If the recipient of the encrypted email has an email address managed with Infomaniak, the encryption process is completely transparent for both the sender and the recipient. A notification will indicate that the message is encrypted…

1. … in the recipient's inbox:
   
2. … when opening the received message:
   
3. … and in the folder containing messages sent by the sender:
   

B. External recipient

If the recipient of the encrypted email has an email address managed outside of Infomaniak's services, encryption is still possible, but it requires setting a password:

1. Click here to access the Infomaniak Mail app (online service ksuite.infomaniak.com/mail).
2. Compose a new message as usual, but address it to an email address outside of Infomaniak.
3. Click on the lock icon to the left of the Send button to enable encryption.
4. A modal window will open, allowing you to create a password:
   
   • Enter a password and copy it to send it to the recipient using your own means (kPaste for example) (you can agree on a password in advance so that the recipient is already informed):
     
5. The icon now represents a closed padlock without the orange chip, and you can send the email as usual:
   
6. Recipients will then receive a message informing them that an encrypted email is waiting for them:
   
   1. By clicking on the provided button, they will be redirected to a secure web page where the password must be entered.
   2. Once the password has been validated, the encrypted message can be viewed on the same page, valid for 30 days.

… from the Infomaniak Mail mobile app

To automatically encrypt a message sent to an email address:

1. Open the Infomaniak Mail mobile app (application for iOS/Android smartphones or tablets).
2. Compose a new message as usual.
3. Click the lock icon at the bottom of the composition window to enable encryption:
   

A. Recipient whose email is managed with Infomaniak

If the recipient of the encrypted email has an email address managed with Infomaniak, the encryption process is completely transparent for both the sender and the recipient:

1. Closed padlock icons are displayed on the screen.
2. Tap the send icon:
   

B. External recipient

If the recipient of the encrypted email has an email address managed outside of Infomaniak services, encryption is still possible, but it requires setting a password:

1. Sending will not be possible because the send icon will remain grayed out and symbols will appear on the locks:
   
2. Tap the padlock icon.
3. A modal window will open, allowing you to create a password.
4. Use the suggested password or enter a new password and copy it to send it to the recipient using your own means (e.g., kPaste). You can agree on a password in advance so that the recipient is already informed.
5. Press the cross in the upper left corner if you have finished managing the password.
6. The sending process can now be performed in encrypted mode: