This guide explains how to connect the Apple Mail mobile app on iOS to an email address hosted by Infomaniak.

Preamble

• Your iOS device will be automatically configured using Apple-compatible .mobileconfig configuration profiles unlike a manual configuration.
• It is possible to delete a configuration profile once installed (scroll to the bottom of this page for instructions).
• The various services offered by Infomaniak are all compatible with the corresponding standard protocols (IMAP/SMTP for email, for example), therefore if you encounter a problem with third-party software, contact its publisher or a Partner and consult the support policy as well as section 11.9 of the Infomaniak Terms of Service.

Install a configuration profile

Prerequisites

• Create the email address in my kSuite or a Mail Service / kSuite.
• Create a password for the email address on the device you are going to configure.
• Check that the Mail Service is configured optimally.

Download the profile from the relevant iOS device or send it from another device (if you already have a working email address, for example):

1. Click here to access the Infomaniak configuration tool (online service https://config.infomaniak.com) — log in if necessary to your Infomaniak account on the Organization where your email address is managed.
2. Choose to install the profile on this device:
   
3. Choose to synchronize emails:
   
4. Choose to synchronize another application than the Infomaniak Mail application:
   
5. Enter the password for the email address (attached to Mail Infomaniak (Webmail)) that you want to synchronize on iOS.
6. Press the blue Verify button:
   
7. Press to copy the validated password.
8. Download the configuration profile and authorize its opening:
   
9. Open the settings of the iOS device:
   
10. Press the recently downloaded profile:
    
11. Press Install:
    
12. Unlock your iOS device:
    
13. Press Install:
    
14. Paste the password of the previously verified email address (point 7 above).
15. Press Next:
    
16. There you go, your email address is now configured in the Apple Mail application that you can open and control:
    

Delete an Apple profile

Refer to the official documentation by changing the version of your system at the top of the page* if necessary.

*Why is it necessary to choose the guide version that exactly matches your macOS / iOS system version? Apple introduces changes, sometimes subtle, with each new version of its system, for example a path on iOS 15…

… becomes this on iOS 18…

 

This guide explains how to quickly create/obtain a password from an Infomaniak Mail Service when you need to access an Infomaniak email address on third-party software, such as Outlook or Thunderbird.

Preamble

1. When creating an email address, no password is set:
   • An email address can be accessed on Infomaniak Mail apps without a password other than the one that already allows you to access your Infomaniak account.
   • You just need to authorize your account or invite someone to be a user of the email address.
2. You then simply create specific passwords for each device (Outlook, iPhone, CRM, etc.) as needed:
   • You can create multiple passwords for the same email address without interrupting existing connections.
   • Each password can be revoked individually, without affecting other users or devices linked to this address.
   • A password is never displayed again after its creation; modify it or create a new one if necessary.

Generate an email password

Prerequisites

• Order a Mail Service from Infomaniak.
• Create one or more addresses on this Mail Service.
• Be Administrator or Legal Representative within the Organization.

To add a password to the example address demonstration@example-domain.ch:

1. Enter the login credentials for your Infomaniak account and its password on the page https://manager.infomaniak.com/:
   
2. Validate the entry on the Manager with the 2FA (two-factor authentication) method initially defined:
   
3. Once on the dashboard, click on Mail Service:
   
4. Once on your Mail Services, click on the name/domain name to which the email address in question belongs:
   
5. Once on the Mail Service to which the address belongs, click on the email address in question:
   
6. Once on the email address in question, click on the Devices tab and then on Add a device:
   
7. It may be necessary at this stage to re-enter the login password (the one at point B above):
   
8. Then choose to not specify a particular user ("Without user").
9. Enter a descriptive name that allows you to identify the reason why you created this device (here the user needs a password to be able to send emails from a site, and they add as useful information today's date):
   
10. There you go: the new password is displayed, you can change the characters (16 minimum) if necessary (be careful, it will not be possible to display it again afterwards).
11. Save it at the bottom of the page to use it as you wish:
    

You clicked on the “Finish” button (above “P”) without noting the password? No problem, modify or generate a new one!

1. Click on the action menu ⋮ located to the right of the device just created and click on Modify the password:
   
2. Click on the button on the far right of the field to generate a new random password and/or enter the secure characters you wish to use (16 minimum) for the new password, then click on the button to save the modification:
   
3. There you go, the password that replaces the old one is displayed permanently, you can enter it on your device(s) in place of the previous one (be careful, it will not be possible to display it again afterwards).

Do you need a password for a secondary and temporary user? No problem, generate a second one!

1. Click on the button to Add an additional new device:
   
2. Then choose to not specify a particular user, and enter a name that allows you to identify the reason why you created this device (here the user needs a password for an intern for a week):
   
3. There you go, the password is displayed, you can use it for the purpose of your choice (be careful, it will not be possible to display it again afterwards, however, as before, it will of course be possible to modify it or generate a new one):
   

Alternative: create a password for a user

Rather than creating a password yourself and having to communicate it to the user at a later time, you can directly allow a user who does not have as many permissions as you to obtain the password for the device they need:

1. Add the new user (existing in the Organization or not) as described in this other guide:
   
2. Once the user is added, switch to the devices tab to add a new device:
   
3. If necessary, enter the login password to your Infomaniak account and then select the user created in step 1.
4. Click on the first option to send a setup assistant for the user's device.
5. Click on the Continue button:
   
6. Copy the invitation link valid for 30 days to send to the user.
7. If necessary, send the invitation to the user's email address:
   

In point 4 above, you can also choose to generate a password:

• The created password will be displayed, you can modify it one last time, copy it, and keep it safe (password manager, for example); it will no longer be displayed afterward.

Modify or remove an existing password

When access is no longer needed, revoke only the password concerned: other accesses to the email address remain active.

This guide details the room booking feature (meeting, sports, classes, etc.) available on the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).

Preamble

• It is possible to create and associate physical meeting rooms with events from Calendar, for example to organize an event in a specific location with limited equipment and seating.
• Each room created displays a dedicated calendar on the app, which can be shared.
• Double (or more) room booking is possible.
• Number of possible rooms per resource:

Configure meeting rooms

Prerequisites

• Be an Administrator or Legal Representative within the Organization (users with limited rights (collaborators and clients) who have access to this product will not be able to do so).

To create rooms accessible for booking by collaborators:

1. Click here to access the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).
2. Click on the Settings icon ‍‍ at the top right.
3. Check or select the relevant Organization in the dropdown menu of the left sidebar.
4. Click on Rooms in the left sidebar.
5. Click on the Create a room button:
   
6. Enter the essential information such as the name, the exact location (full address, floor), a color, the maximum number of people who can be accommodated:
   
7. Add the equipment possibly available in the room and the floor in question.
8. Click on Save to save the equipment related to the room:
   
9. Click on Save to create the meeting room.

Actions on the created room

If you have several similar rooms, you can speed up their creation by duplicating the first one:

• Click on the action menu ⋮ to the right of the room in question in the displayed table:
  

Create an event by associating it with a room

Once the room is created and configured, simply create an event to associate it with the desired room:

1. Click here to access the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).
2. Click on the More button ‍ at the top left of the interface to create a New event.
3. Click on Add a room:
   
4. Click in the Search for a room or location field to display the available rooms during the time slot (the 3 last booked from the most recent to the least recent).
5. The equipment available in each room is displayed on the right:
   
6. Click on Save to publish the event and its room in the calendar.
7. You will find all the information about the chosen location and the equipment available on the event page in the calendar:
   

Global view of rooms and their occupancy

It is possible to have a global view on a calendar of each room to see its occupancy. Indeed, when a room is created, a calendar associated with it is created in the Organization's calendars:

Your dedicated kSuite space also displays a view of the availability of your rooms in real-time, with the possibility of booking one in a few clicks, which will save you time in organizing your meetings:

This guide presents the security model that allows you to assign users to an email address or to assign them a different password for each device or software that needs to access it.

Preamble

• Forget the times when a single, fragile password protected your mailbox:
  • Previously, changing your password was a hassle: you had to update it on all your devices at the risk of locking yourself out.
  • Now, you can create multiple passwords for the same email address without interrupting existing connections.
  • Each password can be revoked individually, without affecting other users or devices linked to this address.
• A password is never displayed again after its creation; modify it or create a new one if necessary.
  • If you change your phone, you only modify the access of this mobile device; your other installations remain connected without interruption.
  • In case of loss of a device, you only revoke its specific password without affecting the others.
  • You keep control over who accesses what, without having to reveal your main password.

Add a device

= Add a password to read the address on a device (iPhone, Outlook, etc.)

To set a new email password:

• When creating an email address, no password is defined (as using the address on Infomaniak Mail apps does not require a password other than the one that already allows you to access your Infomaniak account).
• From the Mail Service, you then simply create specific passwords for each device (Outlook, iPhone, CRM, etc.) as needed.
• You can also manage devices from the Web Mail app directly.
• When access is no longer needed, revoke the concerned password: other accesses to the email address remain active.

Add a user

= Allow viewing of the address on Infomaniak Mail interfaces

To authorize a user (including yourself) to view the email address on Infomaniak:

• From the Mail Service, you add the address to your Infomaniak Mail apps or decide which external user should access the email address.
• When access is no longer needed, still from your Mail Service, remove the user's access: other accesses to the email address remain active.
• Any user of an email address on Infomaniak can view the list of any other users who have access.

This guide explains how to broadcast an online meeting kMeet in a separate stream accessible via a unique URL thanks to Infomaniak Video Streaming.

✘ UNAVAILABLE with
kSuite free / kSuite Standard
my kSuite / my kSuite+ (ik.me, etik.com, ikmail.com)

Preamble

• Broadcasting a conference-type meeting in a Video Streaming stream rather than within the kMeet application has several advantages:
  • Large-scale public broadcasting without having to restrict access to an audience limited to invited people.
  • Attract a wider audience, such as conferences, webinars or live events where hundreds or thousands of viewers can follow the event without joining a private call.
  • Allows to reach an unlimited number of viewers.
  • No need to manage access for each participant, the stream is simply viewable via a link.
  • A simple web browser is sufficient to access the streaming stream.
  • Passive access: viewers are not forced to actively participate or interact; they can simply watch the event without registering or logging in, which is better suited for large events.
  • No vocal interruptions or disruptions related to microphone management; this allows for a smoother and more presenter-focused stream.
  • Higher broadcast resolution when kMeet can be limited by bandwidth constraints and lower video quality to avoid network overload.

Create the Video Streaming share link

Prerequisites

• You must be a moderator of kMeet to be able to create a live broadcast link but it is not necessary to have an Infomaniak Video Streaming offer.

Next:

1. Start kMeet via ksuite.infomaniak.com/kmeet or from one of the applications for computer or mobile devices.
2. Once in the meeting, click on the action menu ○○○ in the kMeet toolbar.
3. Choose to Start live streaming:
   
4. Click the button to Start:
   
5. Wait for the Video Streaming stream to be created:
   
6. In the same place, once the stream link is displayed, click on the icon to the right to copy the URL corresponding to the live stream; paste the URL in a message to the participants or to anyone who should attend the live broadcast.
7. A symbol displayed on kMeet as well as an audible signal indicates the start of the broadcast via Video Streaming:
   

The stream is broadcast continuously for a maximum of 24 hours, and will no longer be accessible as soon as the kMeet meeting is stopped.

This guide concerns Euria, the sovereign AI assistant, a full-fledged kSuite service, also available within an app.

Preamble

• The use of AI at Infomaniak is based on a transparent and ethical approach.
• Each AI-integrated service follows strict principles to ensure reliable and respectful use:
  • information protection is guaranteed by complete data processing within infrastructures located exclusively in Switzerland, thus ensuring full control over digital sovereignty,
  • the results generated are never used to train models or for advertising purposes,
  • and AI is not intended to replace humans but to assist them.

What is Euria?

Designed to offer a European alternative to American tech giants, the sovereign AI assistant Euria stands out for its deep integration into the Infomaniak productivity ecosystem, while ensuring absolute confidentiality of user data.

Euria's strength lies in its local infrastructure:

• Unlike solutions based on foreign public cloud, Infomaniak's AI is hosted exclusively on its own servers in Switzerland.
• This approach ensures strict compliance with data protection standards and guarantees that no processed information is used to train third-party models or shared outside the secure infrastructure of the host.

Euria uses state-of-the-art language models (LLM) selected for their efficiency and performance, while being optimized to minimize their energy footprint. Infomaniak ensures total transparency regarding the algorithms used, adhering to a technological independence and environmental sustainability approach specific to the company.

Usage limits

To ensure a smooth and secure experience, the use of Euria is subject to certain volume and file size conditions:

• Quota calculation (sliding window): the limits (below) are not reset at midnight but calculated in real-time over a 24-hour window; each message sent "occupies" a space in your quota and is automatically released 24 hours after it is sent.
  • If you send messages throughout the morning until you reach your limit at 11 AM, your sending rights will be gradually released the next morning, as each message reaches its 24-hour age.
• Global message quota: your daily limit is shared; each request sent to Euria is deducted from your global quota, regardless of the project or conversation in which you are interacting.
  • A conversation cannot exceed 254,000 tokens at the moment.
• Transcriptions: transcription services are unlimited.
• Image uploads: image uploads are limited to 10 MB per file.
  • A conversation cannot contain more than 20 images.
• Document uploads: file uploads are limited to 100 MB, except for the my kSuite and my kSuite+ offers for which the limit is 20 MB.
• Number of messages per day:

• Web searches per day:

• Number of projects:

• Number of conversations per project:

Supported files

• Images:
  • Locales (browser): BMP, JPG, JPEG, PNG, WEBP
  • Extended: TIF, TIFF
• Documents:
  • PDF: PDF
  • Spreadsheets: CSV, XLS, XLSX
  • Word processing: DOC, DOCX
  • Text & Code: JSON, MD, TXT, XML, YAML, YML
  • Presentations: PPT, PPTX
• Audio:
  • AAC, M4A, MP3, OGA, OGG, OPUS, WAV
• Video:
  • MP4

Some Infomaniak services integrate Euria

• kChat
  • The AI Euria integrated into kChat saves time in exchanges: it can rephrase sentences, generate quick responses, correct spelling, or adjust the tone of a message. The user retains full control over the suggestions, which are local to each session only.
• Mail Infomaniak
  • In the Mail application, Euria assists in writing emails. It can generate content from a few keywords, rephrase or structure a message, adapting to different registers. Nothing is sent automatically, and the user can modify the texts at any time.
• Site Creator
  • An AI-powered writing assistant allows Site Creator to quickly generate content tailored to different types of web pages. This service is useful for people launching a site and looking to produce clear, optimized, and relevant texts.
• kDrive
  • On kDrive, artificial intelligence is deployed at two complementary levels to simplify document management. Euria allows interaction with text files stored in the drive. This module can answer questions about the content of a document, summarize, translate, or extract useful information. It is particularly effective for reading reports, understanding complex texts, or quickly generating an overview of a file.

To create an AI project with custom instructions and a knowledge base, refer to this other guide.

Parties' responsibilities

Data provided to the AI

• The AI of Infomaniak is currently based by default on these models.
  • Among them, Mistral, Whisper, DeepSeek, Llama, granite…
• By using a writing assistant, the messages and requests addressed to the AI are exclusively processed in Switzerland by Infomaniak's infrastructure.
• No data is processed or shared with a third party.

Data provided by the AI

• The language model generates text based on the data it has assimilated during its training, devoid of consciousness, intentions, or moral responsibilities.
• It is crucial that the user is aware that the information generated by the model is not always accurate and should not be considered an infallible source of information.
• The user must exercise critical judgment and verify the information provided by the assistant from reliable sources when necessary.
  • For example, if a person uses the model for critical tasks such as medical, legal, or financial advice, they must take additional precautions to confirm the information from the model.
• In case of inappropriate or dangerous use of this assistant, the responsibility lies with the user who takes these actions.

This guide explains how to manage users of an existing email address.

Prerequisites

• Order a Mail Service from Infomaniak.
• Create one or more addresses on this Mail Service.
• Be Administrator or Legal Representative within the Organization.

Managing and removing a user

The current model for managing mail access allows each user of an Organization to connect independently and securely to the same email address, without sharing a global password.

In the case of one or more existing users already in the Organization, the added email address can automatically be added to their Infomaniak Mail interface.

If a user should no longer have access to an email address and its content, simply remove them from the interface, but there are 2 possibilities:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on the email address concerned in the table that appears:
   
4. On the table of users currently accessing the concerned address, click on the action menu ⋮ to the right of the concerned user.
5. Choose whether you want to disconnect all of the user's devices: they will no longer have access to the email address on messaging software/clients but will continue to have access to the address on the Infomaniak app (Web, mobile…).
6. You can choose to remove all of their access to the address, and they will never be able to access it again.
    

If you know that the user is using messaging software/client (but not listed among the users) you can also revoke a specific device without affecting other accesses/passwords/users.

The easiest way to manage your calendars / agendas is to use the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).

This interface offers many advantages:

• No software to install or configure.
• Share calendars with other users.
• Saved permanently.
• Synchronize calendars (+ tasks) between devices.
• Attachment / kDrive.
• Secures and respects your privacy, hosted in Switzerland by a neutral and independent company.

How to start Calendar Infomaniak?

1. Click here to access the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).

What do you want to do?

1. Synchronize calendars on all your devices
2. Customize the app's display
3. Display public holidays
4. Create a task
5. Create a unique event
6. Create a recurring event
7. Create an event reminder
8. Schedule a meeting
9. Schedule a meeting from the Web app Mail
10. Manage room bookings
11. Print a calendar
12. Import a calendar
13. Import tasks
14. Export a calendar
15. Share a calendar
16. Share a calendar publicly
17. Restore deleted events
18. Add an attachment to an event
19. Set a default calendar on the app
20. Create a desktop app (from the Web Calendar app for example) from Chrome

A question or feedback?

• Contact Infomaniak support
• Click here to share feedback or a suggestion on an Infomaniak product

The easiest way to manage your contacts / address books is to use the Infomaniak Web app Contacts (online service ksuite.infomaniak.com/contacts).

This interface offers many advantages:

• No software to install or configure.
• Share address books with other users.
• Saved permanently.
• Synchronize your contacts across devices.
• Secure and respects your privacy, hosted in Switzerland by a neutral and independent company.

How to get started with Infomaniak Contacts?

• Click here to access the Infomaniak Web app Contacts (online service ksuite.infomaniak.com/contacts).

What do you want to do?

1. Synchronize contacts & calendars on all your devices
2. Manage contacts
3. Manage duplicates
4. Import contacts
5. Export contacts
6. Group contacts
7. Copy or move contacts
8. Restore contacts
9. Search for contacts
10. Share an address book

A question or feedback?

• Contact Infomaniak support
• Click here to share feedback or a suggestion on an Infomaniak product

This guide explains how to invite a user who is still external to your Organization to kChat but who will be counted as a my kSuite user.

Preamble

• Refer to this other guide to grant access to one or more kChat channels to an external user who can thus interact with your team without being counted as a my kSuite user and without having any special rights in the Organization (of which they will not be a part).
• You can also invite an entire work team from kChat.
• Refer to this other guide if you wish to manage the channels to which new members will automatically belong.

Invite to use my kSuite

Prerequisites

•  Be an administrator of the Organization where my kSuite is located with full rights granted for kChat.
   

Once invited, the user can confirm their membership and will access kChat with the limited permissions you have granted them:

1. Click here to access the management of kChat on the Infomaniak Manager (need help?).
2. Click on Add a user:
   
3. Click on Create a my kSuite user.
4. Click on Next:
   
5. Enter the user's first and last name, and define their role as a simple user:
   • Legal representative
     • Legal responsibility of the organization
     • Can manage all products and users
     • Can manage accounting and orders for new products
   • Administrator
     • Can manage all products and users
     • Can manage accounting and orders for new products
   • User
     • Can manage the products you authorize
     • Can manage accounting if you authorize it
6. Do not create an email address for the user and indicate their existing email address to which to send the invitation:
   • You can force this future user to log in with this email address or allow them to specify another email address (useful if they already have a user account with Infomaniak with another login identifier).
   • Add the user to your my kSuite with the toggle switch.
7. Click on the Invite button:
   
   • The invitation is pending until the invited user's final registration (see below). The Organization's user dashboard clearly indicates this status:
     

Accept the invitation

To access the Organization holding kChat:

1. The invited user receives the invitation on their email address and clicks on the Accept the invitation button:
   
2. They specify their contact details as well as the email address/password they wish to use and complete the registration:
   
3. Once registration is complete, the newly registered user can log in to their Manager and access kChat to which they have been invited.
4. Existing users are automatically notified of the arrival of the new participant and can now converse with them; as soon as they are added, the new user receives a message from Euria (Infomaniak AI Bot) welcoming them:
   

Access to kSuite, and not access to kSuite management!

It is important to differentiate the use of the kChat app (within kSuite) and the management of kSuite itself.

In the invitation example above, the new user has been invited to join kChat, so they are now counted as a kSuite user when an administrator accesses kChat user management:

The same applies, of course, to kSuite user management:

However, this new user will not be able to directly manage the kSuite to which they have been invited, as their role (defined in the first point 5 above) does not authorize them to do so:

1. This is why this user will see no active link in the Collaborative Tools → kSuite section of their Infomaniak Manager.
2. They will need to switch to the Infomaniak applications using the menu at the top right:
   

Note that if they wish, this user can order their own kSuite with no link to the kSuite to which they have been invited.

This guide introduces you to the kSuite spaces, the suite of productivity and online collaboration tools developed in Switzerland by Infomaniak.

Preamble

• A kSuite space groups access to your applications and offers an intelligent dashboard to quickly access essential information:
  
  • Widgets like "At the moment" display your appointments (location, participants, kMeet link).
  • The widget "Euria" allows you to request AI with one click.
  • your last received emails...
  • navigation is designed to switch from one application to another smoothly within a single browser window.
• The interface allows you to manage your status and your presence to collaborate more effectively with other users.
• You can switch between the kSuite spaces of your different Organizations in the same way as on the Infomaniak Manager.
  • If you have my kSuite, this space will always be offered first.

Access the kSuite page from the Manager

Click on the icon at the top right of the interface, then on My Day to switch between the Infomaniak Manager and the kSuite space as well as the kSuite apps:

 

Access the kSuite space from an app

If you are already on a kSuite app, click on the colored house in the left sidebar menu or click on the icon at the top right of the interface, then on My Day:

Split the screen for 2 kSuite apps

To work with 2 kSuite apps side by side:

1. Click here to access the kSuite space of your Organization.
2. Click on the icons in the left sidebar menu to access a 1st kSuite app like kChat for example.
3. Click on the action menu ⋮ located to the right of a 2nd kSuite app like kDrive for example.
4. Choose to open the app in a sidebar panel to have the 2 apps side by side:
   

Learn more

• kSuite Getting Started Guide
• Become a partner and resell kSuite
• Upgrade an existing kDrive to a new kSuite

This guide presents, in the same way as adding devices (email passwords), the methods to allow you (you, with your Infomaniak account login credentials) to view and use an email address that you have created within an Email Service Infomaniak, on the Infomaniak Web App Mail (online service ksuite.infomaniak.com/mail).

Preamble

• Refer to this other guide to invite another user besides yourself.
• No password is required.
• The email address will be automatically added to the Infomaniak Mail interface.

Accessing your own email address

To use the existing email address demonstration@exemple-domaine.ch:

1. Enter your login credentials for your Infomaniak account and your password on the page https://manager.infomaniak.com/:
   
2. Validate the entry on the Manager with the 2FA method (two-factor authentication) initially defined:
   
3. Once on the dashboard, click on Email Service:
   
4. Once on your Email Services, click on the name / domain name to which the email address in question belongs:
   
5. Once on the Email Service to which the address belongs, click on the email address in question:
   
6. Once on the email address in question, click the Add button to add a user:
   
7. At this stage, it may be necessary to re-enter the login password (the one from point B above):
   
8. Then choose the option to add an existing user, and click on the field below, which displays the list of users in the Organization to which you are connected, and click on your user (your Infomaniak account login credentials). Validate the addition with the button at the bottom right:
   
9. It's done, your own user has been added:
   
10. Then click on the icon at the top of the screen to open the kSuite tools and click on the Infomaniak Web App Mail:
    
11. The email address has been successfully added to the Web App Mail (click if necessary on the chevron to expand the address menu and access it). An informational email has been sent to the user (you, in this case) to notify of the operation:
    

When your identifier is added as a user with access to the email address, the mailbox is automatically added to your Infomaniak Mail apps:

You can switch between your addresses at any time via the chevron located at the top left of the screen:

To achieve this, it may be necessary to first choose to display, from the top left, all Organizations:

If the address still does not appear, try to refresh the browser page (Command ⌘ + R on macOS and Ctrl + F5 on Windows).

This guide explains how to add a new recurring event to a calendar / agenda in the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).

Preamble

• To create a simple one-time event, refer to this other guide.
• To schedule/meet with multiple users and find the best time slot, refer to this other guide about the appointment scheduling assistant.
• It is possible to modify (move/delete) a single occurrence of a recurring event in the Infomaniak agenda without affecting the entire series, thus allowing you to temporarily adjust the schedule, participants, location, or duration of a specific meeting while preserving the original configuration for all other occurrences.

Add a recurring event

To add an event that will be repeated in the future:

1. Click here to access the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).
2. Click the Create button in the top left corner.
3. Click on Event:
   
4. Display the additional fields:
   
5. Enable recurrence and customize it as needed:
   
6. Save the recurring event at the bottom of the page.

This guide explains how to change your kDrive offer, the collaborative storage solution on a 100% Swiss Made cloud.

Preamble

• kDrive is the name given to the file storage/sharing service offered by Infomaniak in Switzerland.
• kDrive is accessible for free or by subscription depending on whether you are alone using it or if you want collaborators to also access it.
• kDrive exists as an independent product, or as a product among others within the kSuite & my kSuite / my kSuite+ suite.
  • To help you identify the offer most suited to your needs, refer to this other guide.

Determine the current kDrive offer

From the kDrive Web App

To find out which offer you currently have:

1. Click here to access the Infomaniak kDrive Web App (online service ksuite.infomaniak.com/kdrive).
2. Click on Manage to go to the offer change and view the current offer: 
   

If no dashboard is accessible at the bottom left, you have limited features (e.g., my kSuite offer) that can be unlocked by upgrading to a higher offer: 

From the Infomaniak Manager

You can also find out about the current offer from the Manager, the dashboard of your products.

If no kDrive product is present in the Manager, the kDrive app is accessible only among the apps at the top right, because you have…

• either a my kSuite / my kSuite+ offer: 
  
• or you have been invited during a document share (you are therefore an external user of kDrive):
  

Otherwise, find your kDrive among your collaborative tools: 

Change the current kDrive plan

Your kDrive can evolve with you. When your needs expand — whether to welcome new collaborators, integrate a family member, or store a growing volume of data — easily increase its capacity to unlock its full potential.

Prerequisites

• Have sufficient permissions within the Organization.

To modify your current kDrive offer:

1. Click here to access the Infomaniak kDrive Web App (online service ksuite.infomaniak.com/kdrive).
2. Click on Manage to go to the offer change and view the current offer: 
   

You can then switch to a higher offer from the Infomaniak Shop:

If, for example, by choosing a new offer, you increase the quota of users that can be added to your kDrive, refer to this other guide to invite them to join you.

This guide for the Web app Mail Infomaniak (online service ksuite.infomaniak.com/mail) or the mobile app Infomaniak Mail (application for iOS/Android smartphone or tablet) explains how to activate encryption for emails sent from Infomaniak Web and mobile services.

Preamble

• When encryption is activated, emails and attachments are encrypted as soon as they are received on Infomaniak servers, via the public keys of senders and recipients.
  • Each email address generates a key upon its first use, securely stored in Infomaniak datacenters.
• The keys are based on elliptic curve cryptography (ECC) and use the OpenPGP standard.
  • They are themselves encrypted in AES-256-GCM with automatic decryption via Infomaniak authentication.
• In search results, only the subject of encrypted messages will be visible, while their content will remain secure during storage.

Activate email encryption…

…from the Infomaniak Web Mail app

To automatically encrypt a message sent to an email address:

1. Click here to access the Web app Mail Infomaniak (online service ksuite.infomaniak.com/mail).
2. Compose a new message as usual.
3. Click on the padlock icon to the left of the Send button to activate encryption:
   
4. Confirm the action if a confirmation window appears.
5. The icon now represents a closed padlock and the color of the whole is changed:
   
6. Press the Send button.

The action must be performed for each new send.

A. Recipient whose email is managed with Infomaniak

If the recipient of the encrypted email has an email address managed with Infomaniak, encryption is done in a completely transparent manner for both the sender and the recipient. A note will indicate the encryption of the message…

1. …in the recipient's inbox:
   
2. … when opening the received message:
   
3. ... and in the sender's sent folder:
   

B. External recipient

If the recipient of the encrypted email has an email address managed outside of Infomaniak services, encryption is still possible, but it requires setting a password:

1. Click here to access the Infomaniak Mail app (online service ksuite.infomaniak.com/mail).
2. Compose a new message as usual, but addressed to an email address outside of Infomaniak.
3. Click on the lock icon to the left of the Send button to enable encryption.
4. A modal opens to allow you to create a password:
   
   • Enter a password and copy it to send it by your own means (kPaste for example) to the recipient (you can agree on a password in advance so the recipient is already informed):
     
5. The icon now represents a closed lock without an orange chip, and you can send the email as usual:
   
6. Recipients will then receive a message notifying them that an encrypted email is waiting for them:
   
   1. By clicking on the provided button, they will be redirected to a secure web page where the password must be entered.
   2. Once the password is validated, the encrypted message can be viewed on the same page valid for 30 days.

... from the Infomaniak Mail mobile app

To automatically encrypt a message sent to an email address:

1. Open the Infomaniak Mail mobile app (app for iOS/Android smartphone or tablet).
2. Compose a new message as usual.
3. Press the lock icon at the bottom of the composition window to enable encryption:
   

A. Recipient whose email is managed with Infomaniak

If the recipient of the encrypted email has an email address managed by Infomaniak, encryption is done completely transparently for both the sender and the recipient:

1. Closed locks are displayed on the screen.
2. Press the send icon:
   

B. External recipient

If the recipient of the encrypted email has an email address managed outside of Infomaniak services, encryption is still possible, but it requires setting a password:

1. . Sending will not be possible as the send icon will remain grayed out and symbols will appear on the locks:
   
2. Press the lock icon.
3. A modal opens to allow you to create a password.
4. Leave the suggested password or enter a new password and copy it to send it by your own means (kPaste for example) to the recipient (you can agree on a password in advance so the recipient is already informed).
5. Press the cross in the top left corner if you have finished managing the password.
6. Here we go, the sending can now be done in an encrypted way:
   

This guide explains how to import contacts into address books of the Infomaniak Web app Contacts (online service ksuite.infomaniak.com/contacts).

Preamble

• A wizard allows for the easy import of contacts from various sources, such as Outlook, macOS address books, Thunderbird, Gmail, etc.
• Importing can be done using a file in VCARD or CSV format.
• The file must not exceed 50 MB or contain more than 10,000 lines.

Import contacts

To do this:

1. Click here to access the Import section of the Infomaniak Web app Contacts (online service ksuite.infomaniak.com/contacts):
   
2. Click the blue button Select a VCARD or CSV file:
   

Import from a vCard file (.vcf)

The content of a vCard format contact export looks like this:

BEGIN:VCARD
VERSION:3.0
FN:Jean Dupont
N:Dupont;Jean;;;
EMAIL;TYPE=INTERNET:jean.dupont@email.com
TEL;TYPE=CELL:0601020304
ORG:Logistique SAS
END:VCARD
BEGIN:VCARD
VERSION:3.0
FN:Alice Martin
N:Martin;Alice;;;
EMAIL;TYPE=INTERNET:a.martin@web.fr
ORG:Indépendante
END:VCARD
...

When you select your .vcf file in the import tool, here are the next steps:

1. The wizard indicates the number of contacts detected in your file.
2. Choose the address book (or create a new one) to store your contacts.
3. Click the button to start the import:
   

Import from a CSV file (.csv)

The content of a CSV format contact export looks like this:

Nom,Prénom,Email,Téléphone,Organisation,Note
Dupont,Jean,jean.dupont@email.com,0601020304,Logistique SAS,Client VIP
Martin,Alice,a.martin@web.fr,,Indépendante,
Bernard,Marc,,0788990011,,Ancien collègue
Petit,Sophie,sophie.p@service.com,0140506070,Mairie de Paris,
Gérard,Lucas,lucas.gerard@brico.org,,,Besoin devis mars
Morel,Élise,,0611223344,BioShop,
Fournier,Thomas,t.fournier@tech.io,0655443322,InnoTech,Expert Python
Leroy,Julie,j.leroy@gmail.com,,,
...

When you select your .csv file in the import tool, here are the next steps:

1. The wizard indicates the number of contacts detected in your file.
2. You can increase the number of contacts displayed per page, to better preview them in full if needed.
3. Choose the separator used to delimit the information in your text file.
4. Specify if the file contains a header row without contact information (column headers only).
5. Specify if you want to import contacts starting from a specific row.
6. Click the button to continue:
   
7. Assign the detected information in the file for each contact with the available fields in your address book:
   
8. Navigate through the contacts to import to specify other fields if necessary.
9. Go back to check the impact of your changes, then click the button to continue:
   
10. Choose the address book (or create a new one) to store your contacts.
11. Click the button to start the import:
    

Imported contacts

The contacts are imported into the specified location, in a group; if necessary, you can delete this folder that was created for the occasion (this does not delete the contacts if you do not activate this option when deleting the folder):

1. Click on the action menu ⋮ located to the right of the name of the group created with the import date.
2. Click on Delete:
   

In case of a problem

• Complete the contact records:
  • A contact containing only the name and first name may be ignored by the system for security reasons.
  • Ensure that at least one additional piece of information is present (email address or phone number).
• Check the header of your file (CSV):
  • The columns must be clearly named (e.g., "Name", "First Name", "Email").
  • If the titles are missing or incorrect, the system will not be able to read the data.
• Data format:
  • Check that phone numbers do not contain unusual special characters and that email addresses are spelled correctly (presence of the @ and the dot).
• File encoding:
  • For optimal results, save your CSV file in UTF-8 format; this ensures that accents and special characters display correctly.

If you need to export them first from...

...Outlook (old version)

1. From your Outlook software, go to your address book.
2. Select the contacts to export.
3. In Actions, click on Transfer as vCard.
4. Send the e-mail containing the vCard.
5. Retrieve the e-mail in the Infomaniak Web Mail app (online service ksuite.infomaniak.com/mail)
6. Click on Add all contacts.

... macOS (or refer to this other guide)

1. From your Contacts software, go to File then select Export.
2. Choose Export vCard.
3. Save your vCard file on your computer.

... Thunderbird (or refer to this other guide)

1. From your Thunderbird software, go to Window then select Address Book.
2. In Tools select Export.
3. In the save options, choose Comma Separated as the format.
4. Save your CSV file.

... Gmail (or refer to this other guide)

1. From your Gmail space, go to the Contacts section.
2. Click on the Export button.
3. Select vCard Format.
4. Save your vCard file on your computer.

... Office 365 (or refer to this other guide)

1. From your Outlook software, go to the Contacts section.
2. Click on Manage and select Export.
3. Save your CSV file on your computer.

... Yahoo Mail: refer to this other guide

... Proton Mail: refer to this other guide

... Bluewin: refer to this other guide

This guide explains how to modify access rights to products for a user in your Organization on the Infomaniak Manager.

Preamble

• Since you opened your account with Infomaniak, you are part of at least one Organization.
  • If you were alone and it was not an invitation, an Organization was created in your name and you automatically become the legal representative.
  • Otherwise, you belong to the Organization that invited you (to join its kSuite, to manage a product, etc.).
• It is possible to modify a user's role within your Organization.
• You can then define whether a user…
  • … is part of your Organization and should become:
    • Legal representative
    • Administrator
    • Collaborator (this is the part that is detailed below…)
  • … is external to your Organization (limited rights):
    • External users are not included in the sharing of calendars and address books for the entire Organization.

Who can access what…

Prerequisites

• Switch beforehand to the desired Organization if you do not find the expected list of users.
• Be Administrator or Legal representative within the Organization.
• Have added a user as a collaborator.

The guide below allows you to manage access to products for collaborators and external users. Indeed, a legal representative or an Administrator already has access to all existing products within the Organization and visible on the Infomaniak Manager.

To modify the product access of an Organization user:

1. Click here to access user management on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ located to the right of the user concerned.
3. Click on Modify product access:
   
4. You can grant access to everything with maximum permissions in 1 click.
5. Otherwise, click on the product category to which you want to grant access.
   
6. Select the necessary product(s).
7. If you have selected multiple products, decide whether a future additional product should automatically be visible to the user (and with what type of permissions).
8. Click the Save button:
   
9. Rights are granted immediately.
10. Click the pencil icon ✎ to modify permissions:
    
11. Restart at step 5 if you need to grant access to multiple products.

Service usage / Service management

Be careful, on your product table, it is important to distinguish between product access (type kDrive for example, within the kSuite) and product management access:

It is possible to authorize a user to use kDrive (they will be able to create a PDF for example) without granting them kDrive service management rights (they will not be able to change the offer, invite a new user, terminate, etc.).

Technical rights / Statistical rights

With certain services like kDrive, it is possible to give a collaborator TECHNICAL and/or STATISTICAL rights (adds access to the dashboard, share links, storage statistics, active users, connected devices, activity on kDrive):

Other services like domain names do not have a STATISTICAL section:

Certain specific services like ticketing allow granting even more detailed rights:

Easier access: Work Teams

To facilitate the addition of access rights to a product that is on your Organization, there are Work Teams. These allow you to create groups that are linked to Infomaniak products with the desired rights, very practical for giving a new collaborator in your Organization access to the products they will need in their daily activities.

This guide explains how to automatically receive a summary of your activities scheduled on Calendar Infomaniak in your Mail and/or kChat inbox every morning.

Preamble

• This feature is disabled by default on all calendars.
• This summary is sent to your email address (the one used to log in to your Infomaniak account).
• It contains a list of all the day's events with their most important information (possible kMeet link, location, times, etc.).
  • You can even imagine forwarding this daily schedule to your team or assistant so they know the best time to contact you, even by creating a rule for automatic forwarding based on the criteria corresponding to the received email.

Obtain a schedule automatically and daily

Prerequisites

• Sending a summary on kChat requires having kChat within your Organization.

To start the day by consulting a message in your Infomaniak inbox containing the schedule based on your Infomaniak agenda:

1. Click here to log in to the unified settings of your Infomaniak Web apps and more specifically to the settings of the daily reminder of the Calendar app.
2. Check or select the relevant Organization in the dropdown menu of the left sidebar.
   1. If you modify it, return to the settings by clicking on the daily reminder item to access the settings:
      
3. Click the button to Add a daily reminder and configure it:
   

To customize your reminder according to your needs:

1. Select the relevant calendar.
2. Choose the reception mode (Mail, kChat or both).
3. Choose the time you want to receive the reminder (the evening before or early the same day).
4. Choose whether or not to include recurring events.
5. Choose the days on which the daily reminder will be sent.
6. Confirm your choices at the bottom of the page:
   

Disable the daily reminder

To stop receiving the daily summary by email or via Euria on kChat:

1. Click on the link located at the bottom of the notification received:
   
2. Click on the reminder to delete:
   
3. Delete the reminder from the edit page:
   

This guide explains how to modify the role and permissions of a user so that the latter has only a restricted legal role or access to only certain features of your Organization present in the Manager Infomaniak.

Preamble

• Since you opened your account with Infomaniak, you are part of at least one Organization.
  • If you were alone and it was not an invitation, an Organization was created in your name and you automatically become the legal representative.
  • Otherwise, you belong to the Organization that invited you (to join its kSuite, to manage a product, etc.).
• You can define if a user…
  • … is part of your Organization and if they must have the role of:
    • Legal representative
    • Administrator
    • Collaborator
  • … is external to your Organization (limited rights):
    • External users are not included in the sharing of calendars and address books for the entire Organization.

Modify the rights/permissions of a user

Prerequisites

• Switch beforehand to the desired Organization if you do not find the expected list of users.
• Be Administrator or Legal representative within the Organization.
• Be aware of the different permissions (access rights to products for example) and administrative contact preferences of a user within an Organization.
• Be careful, it is impossible to remove a legal representative if there is no other legal representative.

To modify the role of a user:

1. Click here to access user management on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ located to the right of the user concerned.
3. Click on Modify the role:
   
4. Modify the desired role:
   
5. Click on the Save button.

If you assign the user the role of a simple collaborator…

… you will be able to modify the services to which they can access; refer to this other guide:

This guide explains how to copy or move contacts to address books in the Infomaniak Web app Contacts (online service ksuite.infomaniak.com/contacts).

Preamble

• Contacts can also be managed within groups, i.e., subfolders of your address book.

Copy or move a contact

To do this:

1. Click here to access the Infomaniak Web app Contacts (online service ksuite.infomaniak.com/contacts).
2. Click on the action menu ⋮ to the right of a contact to choose to copy or move the contact to the desired location using a wizard:
   

You can also click and hold the mouse all the way to the left of a contact line to copy or move a contact (or multiple contacts if you select them in advance) to the desired address book in the left sidebar:

The default behavior when moving a contact card from the address book to another folder or address book is "move".

By pressing the keyboard key that usually allows you to copy files from your computer (the ALT key in principle) by dragging them from one place to another, you can "copy" contacts instead of moving them.