Knowledge base

This guide explains how to import contacts into the address books of the Infomaniak Contacts web app (online service ksuite.infomaniak.com/contacts).

Introduction

• An assistant facilitates the import of contacts from various sources, such as Outlook, macOS address books, Thunderbird, Gmail, etc.
• Import can be done using a file in VCARD or CSV format.
• The file must not exceed 50 MB and must not contain more than 10,000 lines.

Import contacts

To do this:

1. Click here to access the Import section of the Infomaniak Contacts web app (online service ksuite.infomaniak.com/contacts):
   
2. Click on the blue Select a VCARD or CSV file button:
   

Import from a vCard (.vcf) file

The content of a contacts export in vCard format looks like this:

BEGIN:VCARD
VERSION:3.0
FN:John Smith
N:Smith;John;;;
EMAIL;TYPE=INTERNET:john.smith@example.com
TEL;TYPE=CELL:+41791234567
ORG:Example Ltd
END:VCARD
BEGIN:VCARD
VERSION:3.0
FN:Jane Miller
N:Miller;Jane;;;
EMAIL;TYPE=INTERNET:jane.miller@example.com
ORG:Freelance
END:VCARD
...

When you select your .vcf file in the import tool, the following steps will occur:

1. The wizard indicates the number of contacts detected within your file.
2. Choose the address book (or create a new one) to store your contacts.
3. Click the button to start the import:
   

Import from a CSV file (.csv)

The content of a contacts export in CSV format looks like this:

Name,First name,Email,Phone,Organization,Notes
Smith,John,john.smith@example.com,+41791234567,Example Ltd,VIP customer
Miller,Jane,jane.miller@example.com,,Freelance,
Brown,Mark,,+41792345678,,Former colleague
Taylor,Sarah,sarah.taylor@example.com,+41793456789,City Hall,
Wilson,Lucas,lucas.wilson@example.com,,,Quote request in March
Moore,Elise,,+41794567890,BioShop,
Walker,Thomas,thomas.walker@example.com,+41795678901,InnoTech,Python expert
Young,Julie,julie.young@example.com,,,
...

When you select your .csv file in the import tool, here are the next steps:

1. The assistant indicates the number of contacts detected in your file.
2. You can increase the number of contacts displayed per page, so you can better preview them in their entirety if needed.
3. Choose the separator used to delimit the information in your text file.
4. Specify whether the file containsFirst row without contact information (only header information).
5. Specify if you want to import contacts starting from a specific row.
6. Click the button to continue:
   
7. Assign the information detected in the file to each contact using the available fields in your address book:
   
8. Browse through the contacts to import to specify other fields if necessary.
9. Go back to check the impact of your changes, then click the button to continue:
   
10. Choose the address book (or create a new one) to store your contacts.
11. Click the button to start the import:
    

Imported contacts

The contacts are imported into the specified location, within a group. If necessary, you can delete this folder, which was created for this purpose (this will not delete the contacts unless you enable this option when deleting the folder):

1. Click on the action menu ⋮ located to the right of the name of the group created with the import date.
2. Click on Delete:
   

In case of a problem

• Complete the contact details:
  • A contact containing only the first and last name may be ignored by the system for security reasons.
  • Make sure that at least one additional piece of information is present (email address or phone number).
• Check the header of your (CSV) file:
  • The columns must be clearly named (e.g., "Name", "First Name", "Email").
  • If the headers are missing or incorrect, the system will not be able to read the data.
• Data format:
  • Check that phone numbers do not contain unusual special characters and that email addresses are spelled correctly (presence of the @ and the period).
• File encoding:
  • For optimal results, save your CSV file in UTF-8 format; this ensures that accents and special characters are displayed correctly.

If you need to export them from...

... Outlook (older version)

1. From your Outlook software, go to your address book.
2. Select the contacts to export.
3. In Actions, click Transfer as vCard.
4. Send the email containing the vCard.
5. Retrieve the email in the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).
6. Click on Add all contacts.

... macOS (or refer to this other guide)

1. In your Contacts application, go to File and select Export.
2. Choose Export vCard.
3. Save your vCard file to your computer.

... Thunderbird (or refer to this other guide)

1. In your Thunderbird software, go to Window and select Address Book.
2. In Tools, select Export.
3. In the save options, choose Comma-separated as the format.
4. Save your CSV file.

... Gmail (or refer to this other guide)

1. From your Gmail interface, go to the Contacts section.
2. Click the Export button.
3. Select vCard format.
4. Save your vCard file to your computer.

... Office 365 (or refer to this other guide)

1. From your Outlook software, go to the Contacts section.
2. Click on Manage and choose Export.
3. Save your CSV file to your computer.

... Yahoo Mail: refer to this other guide

... Proton Mail: please refer to this other guide

... Bluewin: please refer to this other guide

This guide explains how to modify the access rights to products for a user in your Organization on the Infomaniak Manager.

Introduction

• Since you opened your account with Infomaniak, you have been part of at least one Organization.
  • If you were the only user and it wasn't an invitation, an Organization was created in your name, and you automatically become its legal representative.
  • Otherwise, you belong to the Organization that invited you (to join its kSuite, to manage a product, etc.).
• You can change a user's role within your Organization.
• You can then define whether a user…
  • … is part of your Organization and whether they should become:
    • Legal Representative
    • Administrator
    • Collaborator (this section is detailed below…)
  • … is external to your Organization (limited rights):
    • External users are not included in calendar and address book sharing with the entire Organization.

Who can access what…

Prerequisites

• Switch to the desired Organization beforehand if you cannot find the expected list of users.
• Be an Administrator or Legal Representative‍ within the Organization.
• Have added a user‍ as a collaborator.

The guide below explains how to manage access to products for collaborators and external users. Indeed, a legal representative or an Administrator always has access to all existing products within the Organization, as displayed in the Infomaniak Manager.

To modify a user's product access within the Organization:

1. Click here to access user management in the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ located to the right of the user in question.
3. Click on Modify product access:
   
4. You can grant access to everything with maximum permissions in one click.
5. Alternatively, click on the product category you want to grant access to.
   
6. Select the product(s) you need.
7. If you have selected multiple products, decide whether a future additional product should automatically be visible to the user (and with what type of permissions).
8. Click on the Save button:
   
9. Permissions are granted immediately.
10. Click on the pencil ✎ icon to modify the permissions:
    
11. If you need to grant access to multiple products, start again from step 5.

Using the service / Managing the service

Please note that in the product table, it is important to distinguish between access to the products (e.g., kDrive within kSuite) and access to product management:

It is possible to authorize a user to use kDrive (they will be able to create a PDF, for example) without granting them management rights for the kDrive service (they will not be able to change the plan, invite a new user, cancel the service, etc.).

Technical Rights / Statistical Rights

With certain services like kDrive, it is possible to grant a collaborator TECHNICAL and/or STATISTICAL rights (adds access to the dashboard, sharing links, storage statistics, active users, connected devices, activity on the kDrive):

Other services, such as domain names, do not have a STATISTICS section:

Some specific services, such as ticketing, allow for even more detailed permissions:

Easy Access: Groups

To simplify the process of adding access rights to a product within your Organization, there are Groups. These allow you to create teams that are linked to Infomaniak products with the desired rights, which is very useful for granting a new member of your Organization access to the products they will need in their daily work.

This guide explains how to automatically receive a summary of your activities scheduled on Calendar Infomaniak in your Mail and/or kChat inbox every morning.

Preamble

• This feature is disabled by default on all calendars.
• This summary is sent to your email address (the one used to log in to your Infomaniak account).
• It contains a list of all the day's events with their most important information (possible kMeet link, location, times, etc.).
  • You can even imagine forwarding this daily schedule to your team or assistant so they know the best time to contact you, even by creating a rule for automatic forwarding based on the criteria corresponding to the received email.

Obtain a schedule automatically and daily

Prerequisites

• Sending a summary on kChat requires having kChat within your Organization.

To start the day by consulting a message in your Infomaniak inbox containing the schedule based on your Infomaniak agenda:

1. Click here to log in to the unified settings of your Infomaniak Web apps and more specifically to the settings of the daily reminder of the Calendar app.
2. Check or select the relevant Organization in the dropdown menu of the left sidebar.
   1. If you modify it, return to the settings by clicking on the daily reminder item to access the settings:
      
3. Click the button to Add a daily reminder and configure it:
   

To customize your reminder according to your needs:

1. Select the relevant calendar.
2. Choose the reception mode (Mail, kChat or both).
3. Choose the time you want to receive the reminder (the evening before or early the same day).
4. Choose whether or not to include recurring events.
5. Choose the days on which the daily reminder will be sent.
6. Confirm your choices at the bottom of the page:
   

Disable the daily reminder

To stop receiving the daily summary by email or via Euria on kChat:

1. Click on the link located at the bottom of the notification received:
   
2. Click on the reminder to delete:
   
3. Delete the reminder from the edit page:
   

This guide explains how to modify the role and permissions of a user so that they only have a limited legal role or access to only certain features of your Organization within the Infomaniak Manager.

Introduction

• Since you opened your account with Infomaniak, you have been part of at least one Organization.
  • If you were the only one and it wasn't an invitation, an Organization was created in your name and you automatically became the legal representative.
  • Otherwise, you belong to the Organization that invited you (to join its kSuite, to manage a product, etc.).
• You can define whether a user…
  • … is part of your Organization and whether they should have the role of:
    • Legal Representative
    • Administrator
    • Collaborator
  • … is external to your Organization (limited rights):
    • External users are not taken into account in calendar and address book sharing for the entire Organization.

Modify a user's rights/permissions

Prerequisites

• Switch to the desired Organization beforehand if you cannot find the expected list of users.
• Be an Administrator or Legal Representative within the Organization.
• Familiarize yourself with the various permissions (e.g., access rights to products) and administrative contact preferences of a user within an Organization.
• Note that it is impossible to remove a legal representative if there is no other legal representative.

To change a user's role:

1. Click here to access user management in the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ located to the right of the user in question.
3. Click on Edit role:
   
4. Change the desired role:
   
5. Click the Save button.

If you assign the user a simple collaborator role…

… you can then modify the services to which they will have access; refer to this other guide:

This guide explains how to copy or move contacts to address books in the Infomaniak Contacts web app (online service ksuite.infomaniak.com/contacts).

Introduction

• Contacts can also be managed within groups, i.e., subfolders of your address book.

Copy or move a contact

To do this:

1. Click here to access the Infomaniak Contacts web app (online service ksuite.infomaniak.com/contacts).
2. Click on the action menu ⋮ to the right of a contact to choose to copy or move the contact to the desired location using a wizard:
   

You can also click and hold the mouse at the far left of a contact's row to copy or move a contact (or several contacts if you select them beforehand) to the desired address book in the left sidebar:

The default behavior when moving a contact from one address book to another folder or address book is "move".

By pressing the keyboard key you usually use to copy files from your computer (the ALT key, for example) while dragging them from one place to another, you can "copy" contacts instead of moving them.

This guide explains how to add an attachment from kDrive to an event in the Infomaniak Calendar web app (online service ksuite.infomaniak.com/calendar).

Introduction

• Some software or applications also allow you to add an attachment, and in this case, if you synchronize the calendar with your solution, the attached file can be up to a maximum size of 64 KB.

Adding a kDrive attachment

When you create a new event in the Infomaniak Calendar web app (online service ksuite.infomaniak.com/calendar), you can add one or more attachments (links to files in kDrive):

Then, click on the “Insert kDrive link” link, and you will be taken to kDrive directly from the event creation window in Calendar:

1. Choose the kDrive if necessary.
2. Browse and select the files to add to the event.
3. Alternatively, import new documents that will be stored on kDrive.
4. Once selected, choose whether their link should be:
   1. a public link (everyone can access it)
   2. a restricted link (only people with access can access it)
5. Click on Add.

Whether the event is recurring or not, you can add files that will be shared with those who view the event in the calendar:

This guide explains how to share contacts with other users from the address books in the Infomaniak Contacts web app (online service ksuite.infomaniak.com/contacts).

Sharing an address book

To share contacts:

1. Click here to access the Infomaniak Contacts web app (online service ksuite.infomaniak.com/contacts).
2. Click on the action menu ⋮ to the right of an address book (above any groups, which cannot be shared specifically but will be visible when the sharing is accepted).
3. Click on Share:
   
4. If there is already a sharing in progress and you want to start another one, click on Share at the top; otherwise, click on the Share button further down.
5. Enter the email address of the user who will access the address book:
   
   • If the user does not yet have one, they can create one for free.
6. Specify the user's permissions for this address book (Administration, Read-only, Read and write).
7. Finish by clicking on the share button:
   

Contacts created or moved/copied to this address book in the future will be dynamically visible to all users who have access to the shared resource.

Accept the share

The invited user must accept the share to access the shared data (group names are already visible before acceptance), which will be located in an “Other address books” section:

Depending on their permissions, they can perform certain operations on the contacts or simply view them, including when composing a new email:

Withdraw from a share that has already been accepted

A user can withdraw from a share from the action menu ⋮ to the right of the shared address book:

This guide explains how to share one of your calendars with other Infomaniak users, collaborators, from the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).

Introduction

• Refer to this other guide to configure the synchronization of your calendars, or this other guide to integrate a read-only calendar into a third-party tool.

Share an Infomaniak Calendar

To enable sharing of one of your calendars:

1. Click here to access the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).
2. Click on the action menu ⋮ to the right of a calendar.
3. Click on Share calendar.
4. Click on the button to Add a share:
   
5. Enter the Organization, group, or email address corresponding to the Infomaniak user account that will access the calendar (if the user does not yet have an account, they can create one for free with the invitation they receive).
6. Determine the user's permissions for this calendar (Can view, Can edit, Can edit and share).
7. Finish by clicking the button:
   
8. You can perform other actions from the same page at any time:
   1. add an additional share
   2. resend or delete an access invitation
   3. modify the permissions related to calendar sharing
   4. delete / revoke the share
      

Share a meeting room calendar

To share the calendar of meeting rooms, the principle of sharing and assigning rights is based on the same principle as above:

This guide explains how to recover events, tasks, unavailable time slots, and deleted time slots in one of your calendars using the Calendar web app (online service ksuite.infomaniak.com/calendar for managing your events and appointments).

✘ NOT AVAILABLE‍ with
kSuite Free
my kSuite (ik.me, etik.com, ikmail.com)
Mail Starter service

By upgrading one of these free plans, it will be possible to restore backups up to 30 days.

Calendar/Agenda Restoration

Backup Retention Period

Restore points are created daily. Once a full backup of your calendar has been created, Infomaniak makes it available to you for 30 days.

If events can be restored, you can revert to the state from 24 hours, 48 hours, 7 days, and 30 days ago:

1. Click here to access the Infomaniak Calendar web app (online service ksuite.infomaniak.com/calendar).
2. Click on Advanced actions from the left-hand menu.
3. Select Restore.
4. Choose the calendar to restore.
5. Choose the desired version (1/2/7/30 days).
6. Start the restoration using the button at the bottom of the page, which becomes active if events can be restored:
   

This guide explains how to transfer to Infomaniak email addresses currently hosted by Swisscom, using an IMAP import tool.

Introduction

• This operation does not affect data already present in the destination address or in the source address.
• The entirety of the external mailbox will be imported.
• Once the import process has started, it is no longer possible to interrupt it.
• Any duplicates will be managed: identical content will only be copied once.
• Refer to this other guide if you are looking for alternatives to this IMAP process.

Import email content from Bluewin to Infomaniak

Infomaniak Prerequisites

• You must have a Mail Service in your Infomaniak Manager.
• You must have a quota of available addresses or adjust it beforehand if necessary.
• Ensure that the email service is properly secured.
• Create one or more addresses in this Mail Service.
  • If you have many (10+) email addresses to create, refer to this other guide on bulk creation.
• The destination email address must be linked to the user (= the Infomaniak account) you are using.

Next, to import the email content:

1. Click here to access the import tool (online service https://import-email.infomaniak.com).
2. If necessary, log in to your Infomaniak account for the relevant organization, as the import will be done to one of the email addresses associated with the Infomaniak Mail web interface (online service ksuite.infomaniak.com/mail) of the Infomaniak account you are using.
3. Click on the import via IMAP.
4. Click on the one-time import.
5. Fill in the field on the left with your source email address (the content of which you want to copy).
6. Fill in the field on the right with the password for that same source email address (see prerequisites above).
7. Click on Confirm.
8. If necessary, enter a second email address that you want to import at the same time.
9. Choose the email address to which you want to import the emails; the drop-down menu lists the email addresses currently associated with your Infomaniak Mail web interface (online service ksuite.infomaniak.com/mail) of the Infomaniak account you are logged into.
10. After selecting the desired destination address from the list, click the blue Import Emails button.
11. The copying process begins; you can wait and see the result on the page once the import is complete, or close the window (the import continues in the background, and progress can be tracked - see below).
12. A confirmation email will be automatically sent to all email addresses concerned by the operation once the import is complete, indicating the number of messages copied.
13. A tracking feature is available in the settings of the destination email address, on the web app Mail (online service ksuite.infomaniak.com/mail) only.
14. The tracking feature allows you to view the import history for the address in question.

Import all your contacts

To continue using your address book, you need to export the contacts from Bluewin:

1. Log in to your Bluewin interface.
2. Click on Contacts.
3. Click on the Settings icon ‍ in the toolbar.
4. Click on Export contacts.
5. Save the contacts.csv file to your device.

Then you need to import them:

1. Log in to your Infomaniak Address Book.
2. Click on Advanced Actions at the bottom left.
3. Click on Import.
4. Select your .csv file downloaded in step 5 above.
5. Click on Next and start the import.

Redirect emails to Infomaniak

If the Bluewin address continues to exist for some time, you can set up a forwarding of incoming messages. This way, they will be automatically forwarded to your new Infomaniak address:

1. Log in to “MySwisscom”, click on the "More" box, then “Settings”: 
   
2. Then click on “Manage forwarding”: 
   
3. Enter the email address created with Infomaniak as the destination for all your future incoming emails.

This guide explains how to connect the desktop apps Contacts and Calendar on macOS (MacBook Pro, Neo…) with the contacts & calendars hosted by Infomaniak.

Introduction

• Rather than the manual configuration below, it is recommended to use the .mobileconfig configuration profiles offered by Apple.
• Infomaniak contacts & calendars are linked to your Infomaniak account; when you log in to ksuite.infomaniak.com/contacts or /calendar, you will likely need to perform two-factor authentication (2FA) during login.
  • In this case, an application password is required to establish synchronization between your device and Infomaniak tools.
  • But don't worry, creating such a password is offered as part of the configuration wizard.

Manual configuration (contacts & calendars)

To configure both services on macOS:

1. Click here to access the Infomaniak configuration tool (online service https://config.infomaniak.com) — log in if necessary to your Infomaniak account for the Organization where your services to be synchronized are managed.
2. Choose synchronization for this device.
3. Choose to synchronise your contacts & calendars.
4. Click on the Manual synchronisation tab.
5. Click on the Generate button to obtain an application password:
   
6. Note the information that will be displayed on your screen.
7. Then, open the Calendar application on your device.
8. Add a new account, making sure to select CalDAV:
   
9. Enter the information noted in step 6 above:
   
   • Username: enter the username provided by the synchronisation assistant in uppercase (e.g. AB12345)…
   • Password: the one from step 5 above (i.e. an application password if you have activated two-factor authentication) or the password for your Infomaniak user account if you have not activated 2FA…
   • Server address: https://sync.infomaniak.com/
10. That's it, you can now open your macOS Contacts and Calendar applications.

If your applications were already open, you need to restart them. You will then see the information added by the synchronisation:

Specifics of synchronisation

Refer to this other guide.

Deleting a CardDAV or CalDAV account

Refer to the chapter "Stop using an account" and, at the top of the page, change the system version if necessary to match your own *.

*Why is it necessary to choose the guide version that exactly matches your macOS / iOS system version? Apple introduces subtle changes with each new version of its system, for example, a path on iOS 15…

… becomes this on iOS 18…

This guide concerns kSuite and the possibility for users to define a status and manage the display of their presence or absence.

Introduction

• Once defined, your custom status is visible to users within the Organization on various pages related to kSuite:
  • Homepage ksuite.infomaniak.com
    
  • Mail
    
  • Calendar
    
  • Contacts
    
  • kDrive
    
  • Euria
    
  • Chk
    
  • kPaste
    
  • kMeet
    
• A presence status different from the default status, such as "Do not disturb," may affect certain notifications.

Update the kSuite profile status

To do this:

1. Click here to access the kSuite interface.
2. Click on the badge with your initials/avatar in the top right corner.
3. Click on Online to choose a different status if needed (away or do not disturb)…
4. … or click on Set a custom status to enter a custom status or choose one from the suggestions:
   
5. Specify an expiration date if necessary and save:
   

This guide details what can be searched on the Web app Mail Infomaniak (online service ksuite.infomaniak.com/mail) or other kSuite services. To search on kDrive refer to this other guide.

Search for an email

On ksuite.infomaniak.com/mail, type in the search bar at the top of the page the term to be found.

The search will be performed within the email address mentioned in the left sidebar (to search across multiple email addresses at once, use an IMAP email software / client to which you connect your different addresses):

The advanced search is accessible to the right of the search field at the top of your Mail:

You can search for content…

• either in the body of the message,
• either in its subject,
• either among its senders/recipients…

You can also filter the search by message size and by presence of attachment or not.

Regarding the scope of searches:

• The content of encrypted emails is not indexed (except the subject of the email).
• The content of attachments, as well as their name, is not indexed: it is therefore not possible to find an email by searching for the name of the file that was associated with it.
• The mention "Search all emails" does not include the Trash, nor the Spam folder:
  
  • If a global search yields no results, it is possible that the email is in one of these two folders.
  • You will then need to go specifically to the Trash or Spam to perform the search there, or launch the search by selecting one of these 2 elements:
    
  • The possible elements found will then be displayed:
    
  • Same when you want to find a message in a specific directory, it is better to first go there from the left sidebar menu, then launch a search.

To search for the trace of an email or know its activity, you can also search in the logs of an email address.

Email search with a software/messaging client

To know how your specific messaging application performs searches, consult its documentation. For example, desktop apps (desktop application) Thunderbird and Outlook can synchronize messages locally and perform local searches, while other applications may prefer to search on the IMAP server and in this case, the software/messaging client sends a search command to the server, which then searches through all messages stored on the server and returns the results to the software/messaging client.

Search for a contact

Searching for an item is done automatically among all your address books, groups, contacts, thanks to the search field at the top of the interface ksuite.infomaniak.com/contacts:

Search for an event

Searching for an item on ksuite.infomaniak.com/calendar is done automatically among all your calendars, events, rooms, including the description of these and the people associated with them (if you click on a contact, you get the events in common with this person):

This guide explains how to, from a Mail service, reset or delete the passwords for a mail addressto disconnect a third-party application such as Outlook or Thunderbird.

Introduction

• Changing the password for an email address is equivalent to changing the IMAP / SMTP password:
  • As soon as the password is changed, you must update your software (Outlook, etc.), mobile devices (iPhone), etc. with the new password (this is your responsibility).
• If you cannot log in to the Manager or Mail / kSuite, you will not be able to manage the passwords for any of your email addresses: please refer to this other guide in this case.

Remove a password / device

Prerequisites

• You must have at least the right to manage the Mail Service in question (or be an Administrator / Legal Representative within the Organization).

To disconnect any existing IMAP/POP/SMTP connections using a password generated in this interface (this will not remove the address from Infomaniak Mail apps – you need to manage the users of the email address for that), you can revoke a device or even delete all existing configurations with a single click:

1. Click here to access the management interface for your product in the Infomaniak Manager (need help?).
2. Click on the name of the product in question.
3. Click on the email address in question in the table:
   
4. Click on the Devices tab.
5. Click on the red link to disconnect all registered devices (confirmation is required).
6. Click on the action menu ⋮ located to the right of the device in question.
7. Click on “Change password” to disconnect the current connection but allow the device to reconnect with a new password directly.
8. Click on “Disconnect device” to remove it from the list and delete the corresponding connection:
   

What is a “generic” password?

Some email addresses may display a specific indication in the Devices section:

If this is the case, don't worry; it means that the address has a password assigned to it when it was created (prior to 2026). This password remains valid, but like other passwords, it cannot be displayed.And unlike other passwords, this one cannot be reset (the option is grayed out, disabled):

In this case, you can easily add an additional password.

This guide explains how to remove one of the users from your Organization on the Manager Infomaniak.

Prerequisites

• Switch to the desired Organization first if you do not find the expected list of users.
• Be Administrator or Legal Representative within the Organization.
• Warning, it is impossible to remove a Legal Representative if there is no other legal representative.

Remove a user from your Organization

If the user had access to kDrive or was invited to view a third-party email address, several intermediate steps will ask you to take actions with their data and inform you, if necessary, about what happens to calendars and address books. To remove one of the users from the Organization

1. Click here to access user management for the Organization on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ to the right of the user concerned.
3. Click on Remove from Organization:
   
4. Review the information (click if necessary on the chevrons ‍ to get the details of the deletions) then click on the blue button Continue:
   
5. Review the information, confirm the deletion by checking the checkbox, then click on the blue button Continue:
   
6. Review the information (click if necessary on the chevrons ‍ to get the details of the deletions) then click on the red button Remove:
   
7. Enter your email address (login identifier for the Manager), check the confirmation box, then click on the red button Remove this user to permanently remove the user without the possibility of undoing it.

This guide explains how to restore accidentally deleted contacts in the Infomaniak Contacts web app address books (online service ksuite.infomaniak.com/contacts).

Backup Retention Period

Once a backup of your address book's complete state has been created, Infomaniak makes it available to you for a certain number of days, depending on your plan.

⚠ Retention period in days:

Restoring Contacts

It is possible to recover deleted contacts from the last 24 hours, 48 hours, 7 days, or 30 days:

1. Click here to access the Infomaniak Contacts web app (online service ksuite.infomaniak.com/contacts).
2. Click on the chevron ‍ to expand the Advanced Actions section.
3. Click on Restore.
4. Choose the address book to restore.
5. Choose the version from yesterday, 48 hours ago, or 7 and 30 days ago.
6. Choose the destination (in the original location or in another address book if available).
7. Start the restoration using the button at the bottom of the page, which becomes active if contacts can be restored:
   

To ensure the security of your data and the performance of its services, Infomaniak uses several domain names.

Introduction

• These domains are used to host the management interfaces, communication tools, and the content of your files in an isolated and secure manner.
• If you are using a firewall or antivirus, it is recommended to add these domains to your whitelist (examples) to ensure the proper functioning of your tools (especially kDrive and SwissTransfer).

Main areas and services

• infomaniak.com: the main website and the Manager (product management).
• status.infomaniak.cloud / infomaniak.cloud
• infomaniakstatus.com

File Storage

• infomaniakusercontent.com: domain primarily used for file storage/downloading.
• ksharelink.com: used for public sharing links created from kDrive and Mail Infomaniak.
• chk.me: domain for creating short links and custom QR codes.

Messaging and Identity

• ik.me: a short domain for Infomaniak Mail.
• etik.com / ikmail.com: alternative domains for free and eco-friendly email.
• infomaniak.ch: used for certain technical and institutional services.

Transfer tools and events

• swisstransfer.com: large file transfer service.
• infomaniak.events / ticket-net.ch: event ticketing and management platform.

This guide details the possibility of grouping contacts within Infomaniak address books in the Infomaniak Contacts web app (online service ksuite.infomaniak.com/contacts).

Introduction

• Creating a contact group makes it easier to reach them.
• It also facilitates sending emails intended for a specific type of contact.

Creating the group

To manage contact groups:

1. Click here to access the Infomaniak Contacts web app (online service ksuite.infomaniak.com/contacts).
2. Click on the action menu ⋮ located to the right of the address book in question.
3. Click on Add a group:
   
4. Enter the group name.
5. Click on the blue button to validate (and thus automatically create the "folder" with the name of the chosen group, as well as a second mandatory "folder" that will group all contacts that will not be classified in your new group, called "Contacts without group"):
   
6. From the main address book or from “Contacts without group,” drag and drop the contacts that should be associated with this new group:
   
   • You can also assign membership to a specific group when editing a contact.
   • To change a contact's membership in an address book or group, simply check/uncheck the corresponding boxes and save the changes:
     

Workgroups

If you have defined one or more workgroups…
… then the users placed within them will be automatically visible in the Organization address books section:

Delete a group with or without the contacts

When you choose to delete a contact group, you can decide whether the contacts it contains should also be deleted:

Group sending

To send an email to the entire group:

1. Click here to access the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).
2. Compose a new message.
3. Type the beginning of the contact name to display it and select it:
   
   • You can also click on the "A" to the left of the recipient address field to access your address book and its subfolders (contact groups):
     
   • Of course, you can also use the contacts currently in your address book to send them an individual or group message by typing their first few letters.

This guide explains how to mark selected emails as "favorites" in Infomaniak's email service, allowing you to "track" these messages more closely and display them separately if you choose.

Monitor one or more messages…

… from the Infomaniak Web Mail app

To add a message as a favorite:

1. Click here to access the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).
2. Click on the ☆… icon:
   • … to the left of a message in the message list
     
   • … in the top right corner of the message reading window
     
3. Once tracking is enabled, a drop-down menu in the upper right corner allows you to display only a selection of your received messages based on several criteria: All, Read, Unread, Tracked, Untracked:
   

It is also possible to define an action on hover or add a shortcut in the bar above the message lists:

… from the Infomaniak Mail mobile app

In the message list:

1. Tap and hold a message.
2. Tap the ☆ icon at the bottom of the screen:
   

On an open message:

1. Tap the ☆ icon in the upper right corner of the message reading window:
   

You can also define a swipe gesture that will mark the swiped message as a favorite.

This guide explains how to make one of your calendars public from the Infomaniak Calendar web app (online service ksuite.infomaniak.com/calendar).

Introduction

• You will obtain a specific URL for your calendar in the format .ics that Calendar (formerly iCal Apple), Calendrier (formerly iCalendar Microsoft), Thunderbird (formerly Lightning Mozilla), or even Google Calendar can recognize to display your calendar:
  
• The data contained in the shared calendar will no longer be private but will only be available in read-only mode to users who "subscribe" to it.
• The frequency of the updates made by the application that subscribes to the URL of your calendar must be defined within that application.
• PHP scripts (not provided) can also be used to parse such files, allowing you, for example, to include events on a website.
• Refer to this other guide to configure the synchronization of your calendars, or to this other guide to share a calendar with your colleagues with different permissions.

Enable public sharing of an Infomaniak calendar

To share a calendar publicly:

1. Click here to access the Infomaniak Calendar web app (online service ksuite.infomaniak.com/calendar).
2. Click on the action menu ⋮ to the right of a calendar.
3. Click on Share calendar.
4. Activate the toggle switch for public sharing.
5. Click on the icon to copy the address to the clipboard:
   
   • You can always remove public access from this sharing page (see point 4 above):