This guide explains how to connect the Apple Mail iOS app (iPhone, iPad, etc.) to an email address hosted by Infomaniak.

Introduction

• Your iOS device will be automatically configured using .mobileconfig configuration profiles compatible with Apple, unlike a manual configuration.
• It is possible to delete a configuration profile once it has been installed (scroll to the bottom of this page for instructions).

Install a configuration profile

Prerequisites

• Create the email address within my kSuite or a Mail Service / kSuite.
• Verify that the Mail Service is configured optimally.

Then:

1. Click here to access the Infomaniak configuration tool (online service https://config.infomaniak.com) — log in if necessary to your Infomaniak account for the Organization where your email address is managed.
2. Choose to install the profile on this iOS device:
   
3. Choose to synchronize emails:
   
4. Choose the email address (from those already linked to your current user) that should be synchronized on your device:
   
5. Choose from the list of devices to enable synchronization on a new device (the one you are using):
   
6. The device name, which is purely descriptive, is adjusted accordingly, but you can modify it if necessary:
   
7. Scroll down in the wizard and generate a password dedicated to email synchronization:
   
8. Copy the generated password (you will be asked for it when installing the Apple profile).
9. Download the Apple profile:
   
10. Allow the download on the device:
    
11. Tap to close the message:
    
12. Open the settings of your iOS device and tap on the banner at the top that informs you that a new profile has been downloaded:
    
13. Tap Install:
    
14. Enter the code for your iOS device, as if you were unlocking it:
    
15. Tap Install:
    
16. Enter (or paste) the device password that you copied in step 8 above:
    
17. When the message appears at the top, it's done:
    

If your Apple Mail iOS app was already open, you need to restart it. You will then see the information added by the synchronization:

Remove an Apple profile

Refer to the official documentation, changing the version of your system at the top of the page * if necessary.

*Why is it necessary to choose the guide version that exactly matches your macOS/iOS system version? Apple introduces subtle changes with each new version of its system. For example, a path on iOS 15…

… becomes this on iOS 18…