Knowledge base

This guide details the customization options for the Infomaniak Organization, including custom URLs (Custom Brand addresses) for the Manager and kSuite tools such as kDrive or Euria.

Creating custom URLs

To obtain Custom Brand:

1. Click here to access Custom Brand on the Infomaniak Manager (need help?).
2. Click the blue Try for Free button (in the Custom Brand section)
   
3. Enter the domain name to use in your custom web address:
   
   • If you do not yet have a domain name, you will be able to order one at this step.
   • If your domain name is already used for another service, you will be able to choose another one, or use a subdomain (example: my.domain.xyz).
4. When choosing the domain name, the interface will present examples of custom web addresses (example: manager.domain.xyz).
5. Click the blue “This web address suits me” button or select another domain name or subdomain until you find a custom web address that suits you.
6. Preparing custom web addresses may take a few minutes; a confirmation email will be sent to the account owner's email address.

To disable access via custom URLs:

1. Click the blue Disable button at the top right of the Custom Brand section:
   
2. You can reactivate the addresses later using the same button.
3. You can also remove this service completely.

Customizing the interface

In addition to customizing the web addresses of your Infomaniak products, you can add a logo. You can also customize your login page via a slideshow of 3 images:

1. Click here to access Custom Brand on the Infomaniak Manager (need help?).
2. Click the blue Customize button (in the Custom Brand section):
   
3. Upload an image or click Select an image to add it as a logo.
4. Resize the image with the tool if it exceeds the maximum size of 270 x 70 pixels.
5. The tool allows you to preview how your logo will look on a dark or light theme.
6. Click on Validate.
7. To customize your login page, click on the blue Next button on the far right.
8. From the two color selection fields, choose the color of the text and login buttons.
9. Drag and drop or click on Select an image to create a slideshow of 3 images to the right of the login page (images must be at least 865 x 1200 pixels).
10. Click on Add then on Finish to save the changes.

This guide explains how to start an online meeting with kMeet, Infomaniak's ethical free video conferencing solution.

Preamble

• There is no limit to the number of participants with paid my kSuite offers.
• Participants can write in a common chat, annotate a screen share and even control a remote device.
• To create a meeting room in advance and invite participants by creating an associated event in the Infomaniak calendar, refer to this other guide.
• It is also possible to share the video stream within a Video Streaming Broadcast (for example, to avoid depending on the connection to kMeet).

Create a virtual meeting room

To do this:

1. Start kMeet via kmeet.infomaniak.com or from one of the applications for computers or mobile devices.
2. Start a new meeting:
   
3. Specify a name for your meeting room.
4. Allow access to your webcam and microphone from your browser or from the application (click here if you encounter any issues).
5. Enter a pseudonym or your first and last name.
6. If necessary, enable participant control, a password or a custom encryption key.
7. Click on Join the meeting.
8. Share the room link to invite participants to join you:
   

This guide will quickly introduce you to the essential functions of Euria, the artificial intelligence available within kSuite, which is particularly effective for summarizing discussions on the kChat app.

Introduction

• Euria can help you perform all kinds of calculations, translations, provide information on various topics, and answer your questions.
• Please read this other guide about the model used and the responsibilities of each party.
• When a new user is added, they receive a welcome message from Euria.
• Please read this other guide about the possibilities for discussing with the AI in kChat.

Automatically summarize a kChat message

To obtain a summary of a kChat message:

1. Hover over the message and select the Euria actions icon in the upper right corner.
2. Click on Summarize the conversation:
   ‍
3. Get the summary, generated by Euria in the right sidebar:
   

This guide details the limitations specific to the my kSuite offer and the advantages of the my kSuite+ offer.

Limitations specific to my kSuite

The my kSuite offer imposes certain limitations that my kSuite+ does not…

Mail, contacts & calendars

• Disk space limited to 20 GB of storage for emails.
• No advanced mode in the message sorting rules.
• No aliases.
• "my kSuite" signature enforced.
• No email sharing link.
• 1 address book, 1 calendar.
• Email backup retention (30 days); recoverable by upgrading to a different offer.

kDrive

• 1 kDrive upload folder.
• 25 kDrive sharing links (without the ability to set a duration or password).
• Previous file version retention: 30 versions over 30 days (60 over 120 days for my kSuite+, including some versions that are kept indefinitely).
• Trash retention: 30 days (60 for my kSuite+).
• No statistics.
• No PDF file editing/signing.

Limitations of the my kSuite & my kSuite+ offers

Click on the links below for details:

• Offer limited to one address per account (linked to a European phone number).
• You must provide a valid mobile phone number to confirm registration.
• Limited number of daily email sends, mail redirects, and unique recipients per message.
• No creation of aliases is possible for your email.
• No customizable email signature.
• Email scheduling and scheduled sending: limited features (without customization) on my kSuite and customizable with my kSuite+.
• 15 GB of Cloud storage with my kSuite, 1/2/6/12 TB with my kSuite+.
• Registration is only possible for individuals residing in OECD member countries (official list), including:
  1. Germany
  2. Australia
  3. Austria
  4. Belgium
  5. Canada
  6. Chile
  7. Colombia
  8. South Korea
  9. Costa Rica
  10. Denmark
  11. Spain
  12. Estonia
  13. United States
  14. Finland
  15. France
  16. Greece
  17. Guadeloupe
  18. French Guiana
  19. Hungary
  20. Ireland
  21. Iceland
  22. Israel
  23. Italy
  24. Japan
  25. Latvia
  26. Lithuania
  27. Luxembourg
  28. Martinique
  29. Mayotte
  30. Mexico
  31. Monaco
  32. New Caledonia
  33. New Zealand
  34. Norway
  35. Netherlands
  36. Poland
  37. French Polynesia
  38. Portugal
  39. Czech Republic
  40. Réunion
  41. United Kingdom
  42. Saint Barthélemy
  43. Saint Martin
  44. Saint Pierre and Miquelon
  45. Slovakia
  46. Slovenia
  47. Sweden
  48. Switzerland
  49. French Southern and Antarctic Lands
  50. Turkey
  51. Wallis and Futuna

my kSuite+ offer

The my kSuite+ offer allows you to send more messages per day to a larger number of unique recipients at once.

To help you identify the my kSuite / kSuite offer that best suits your needs, please refer to this other guide.

For sending emails to a large number of recipients, there is a Newsletter tool.

This guide explains how to manage a calendar and its events within the Google Calendar mobile app (application for iOS/Android smartphones or tablets) and/or the Infomaniak Calendar web app (online service ksuite.infomaniak.com/calendar), while keeping all data fully synchronized thanks to the Infomaniak mobile app kSync (application for Android smartphones or tablets).

Introduction

• Refer to this other guide if you only want to display an Infomaniak calendar in read-only mode on Google Calendar (web and mobile app).
  • The reverse is also possible if you only want to display a Google calendar in read-only mode on the Infomaniak Calendar web app (online service ksuite.infomaniak.com/calendar).
• The procedure below allows you to edit calendar events on both sides, but only on the mobile version of the Google Calendar app.

Synchronize the Infomaniak calendar and the mobile device

Prerequisites

1. Download the Google Calendar mobile app for Android.
2. Download the Infomaniak kSync mobile app (application for Android smartphones or tablets) here:
   
   
    
   • The kSync app is also available on F-droid.
3. Install kSync.

Next, launch the kSync app on your Android device. A step-by-step wizard will help you configure the app according to your needs:

1. Decide if you want to synchronize tasks.
2. Allow kSync to access the required items on the device, primarily the calendar.
3. Allow the app to run in the background for better synchronization (uses more battery); settings can also be adjusted within the app itself:
   
4. The key is to grant access rights to the services you need to synchronize:
   
5. Go back to the kSync app and continue the configuration:
   
6. Tap to add an Infomaniak user account (the one you use to log in to your Infomaniak services):
   
   1. For example, in the Calendar web app, the user menu in the top right corner shows the login email address.
   2. You can then access the calendars of the Organization to which the current user belongs:
      
   3. This is the data that will be synchronized to your device when you log in to the same Infomaniak account on kSync…
7. Enter your Infomaniak login credentials (see point a above).
8. Tap the button to log in:
   
9. Complete the two-factor authentication steps as you normally would.
10. Once logged in to kSync, activate the calendars (from those displayed, which are linked to your Infomaniak account) to be synchronized from the CALDAV tab:
    
11. Start the synchronization using the button at the bottom right.
    • Learn more about configuring kSync

Automatic synchronization of the native calendar

• At this stage, the native application on your Android device (Samsung Calendar, for example, on Samsung devices) will be synchronized and display the events from your Infomaniak calendar (you may need to activate the account in the application):
  
• An event added and/or modified on one of the interfaces will be automatically synchronized everywhere:
  

Enable the calendar in Google Calendar

To find your Infomaniak calendar in Google Calendar and be able to edit its events:

1. Open Google Calendar on your Android device.
2. Tap the menu button with three horizontal lines ☰ at the top left of the interface:
   
3. Tap Settings at the bottom of the menu:
   
4. Tap Manage accounts:
   
5. Enable the account corresponding to your Infomaniak calendar:
   
6. Go back to the previous page and make sure the Infomaniak calendar appears among the accounts, and change the color if necessary:
   
7. That's it, Google Calendar is synchronized with the Infomaniak calendar. Any event added and/or modified in either interface will be automatically synchronized everywhere:
   

This guide will help you understand the structure of your Infomaniak services. The goal is to familiarize you with the terminology used and to help you easily manage your management interfaces, especially when using my kSuite.

Introduction

• An Organisation is the term used to represent the grouping of Infomaniak services and users (you and any collaborators, family members, etc.).
• To understand what an Organisation actually represents, this guide is structured around several possible scenarios:
  1. Any new registration for a free address my ksuite (ik.me / etik.com / ikmail.com).
  2. Any new registration for other Infomaniak services.
  3. Combined use of my kSuite and other services in the ecosystem:
     1. Register for my kSuite by specifying an existing Infomaniak account
     2. Purchase Infomaniak products using only a my kSuite account

1. Registering for my kSuite (ik.me / etik.com / ikmail.com)

During registration on welcome.infomaniak.com/signup/myksuite, you chose the name for your email address, for example anna.a@ik.me, and then entered a personal phone number:

1. Once your registration is validated, you can access your email address anna.a@ik.me via the web app Mail ksuite.infomaniak.com/mail:
   
2. You can distinguish:
   
   1. The logo/type of your Organization, which in this case indicates that it is a my kSuite account.
   2. The button ‍ allows you to access the Manager manager.infomaniak.com and other apps/services related to my kSuite:
      
      • In this case, the Manager will only contain information about managing your my kSuite account:
        
   3. The initials correspond to your Infomaniak account (first name/last name provided during registration):
      

This my kSuite account cannot directly contain hosting products, or kSuite Pro with a domain name, etc. The rest of this guide explains how to create a more comprehensive Organization if needed.

Please note that it is not possible to export your my kSuite services to another Organization.

To use your new my kSuite email address in the Mail web app, please refer to this other guide.

2. Registration and purchase of hosting, domain, etc.

When you registered at welcome.infomaniak.com/signup/, you chose your login ID, in the form of a personal email address, for example anna.alpha@orange.fr :

You then chose the type of Organization you wanted to create (personal, or for a company, association, etc.):

1. Once registration is complete, you can access the Manager at manager.infomaniak.com, and your Organization is still an “empty shell” for which you are currently the sole legal representative:
   
2. You can distinguish:
   
   1. The logo/type of your Organization, which in this case indicates that it is a personal Organization (automatically named during creation using the creator's first name/last name); this can be customized.
   2. The ‍ button provides access to kSuite ksuite.infomaniak.com and other apps/services related to the kSuite Free added to your new Organization:
      
   3. The initials correspond to your Infomaniak account (first name/last name provided during registration):
      

3. Combined Use

What happens if you sign up for my kSuite using an Infomaniak account that you already own for using hosting products?

Or, how to proceed if you want to purchase hosting products when you only have a my kSuite account?

Register for my kSuite by specifying an existing account

When registering on welcome.infomaniak.com/signup/myksuite, you choose to log in with an existing account…

1. Obviously, you should not enter a my kSuite account (anna.a@ik.me for example) as an existing account, because you cannot have multiple ik.me / etik.com / ikmail.com email addresses:
   
2. Enter your existing Organization account, anna.alpha@orange.fr:
   
3. The creation of a my kSuite account is then offered to you:
   
4. Once your registration is validated, you will access the Manager manager.infomaniak.com:
   1. your previous Organization is visible…
   2. and is separate from my kSuite, which is currently selected:
      
5. Click on one or the other of the Organizations/my kSuite in this menu (which is always accessible permanently in the upper left corner) to switch between them.

Purchase products using a my kSuite account

Another scenario: you want to purchase one of the services offered by Infomaniak on www.infomaniak.com, for example a domain name for your future website/email:

1. You will be redirected to the Infomaniak Shop; proceed to the next step:
   
2. At the step where you need to enter your existing Infomaniak ID, enter your existing my kSuite account (anna.alpha@ikmail.com in this example):
   
3. Your existing ID is recognized; you must authenticate:
   
4. You will then necessarily proceed to the Organization creation step; choose the type of Organization you wish to create (personal, or for a company, association, etc.):
   
5. To complete the purchase, the details relating to the Organization will be requested for billing purposes (they are also used to generate an owner for the domain name ordered); all that remains is to complete the order:
   
6. Once the order is complete, you can access the Manager at manager.infomaniak.com:
   
   1. your new Organisation is visible…
   2. and is separate from my kSuite, which is currently selected.
7. Click on the new Organisation to switch to it and manage your ordered products:
   
8. To switch between your Organizations/my kSuite, click on this menu (always accessible permanently in the top left corner):
   1. First, to go to the main Manager page,
   2. then click on the chevron ‍ to select the destination:
      
9. You will then find your my kSuite email address.

Infomaniak's kSuite offering simplifies the creation and use of various Infomaniak products (kDrive, Mail Service, kChat...) all linked to a domain name.

Migrate to kSuite

If you subscribe to kSuite, you will receive separate products from your existing products.

However, if you already have a kDrive or Mail Service,you can upgrade your products to kSuite:

• Refer to this guide to upgrade a kDrive to kSuite…
• Refer to this other guide to upgrade a Mail Service to kSuite…

To help you identify the kSuite offer that best suits your needs, refer to this other guide.

What about the other way around?

You cannot separate kSuite products into individual products from the offer.

If you wish to cancel one of your kSuite products, you must cancel kSuite as a whole, after having saved the information you wish to keep, and then re-subscribe to the corresponding products.

This guide helps you get started with kSuite by integrating an existing Mail Service into your Organization.

Introduction

• To help you identify the kSuite offer that best suits your needs, please refer to this other guide.
• You can also integrate kDrive if it is not currently included in a kSuite.

Upgrading a Mail Service to kSuite

If no kSuite is currently present in the Organization, the easiest option is to order a new one and specify the domain name corresponding to your current Mail Service. This will integrate the latter into the new kSuite.

You can also do this from an information banner that is visible…

• … on the homepage of your Manager interface:
  
• … on the management page for your Mail service, excluding the current kSuite:
  

This guide explains how to upgrade your my kSuite plan and switch to a paid my kSuite+ plan, for example, to increase its maximum storage capacity. You will keep the email address you created when you subscribed to the free plan.

Introduction

• To help you identify the my kSuite / kSuite offer that best suits your needs, please refer to this other guide.
• Please refer to this other guide regarding the limitations specific to the my kSuite offer and the advantages of the my kSuite+ offer.
• You are not required to upgrade to my kSuite+ to add services: refer to this other guide about Organizations.

Upgrading to my kSuite+

To access your current my kSuite plan and switch to a higher plan:

1. Click here to access the Manager for your my kSuite plan.
2. Click on the chevron ‍ to the right of Manage.
3. Choose Modify my plan to convert the free plan into a paid and more comprehensive plan:
   

Order a new kDrive

There is no limit to the number of paid kDrives you can add to your Infomaniak account. Order a new kDrive if needed.

This guide is for you if you are looking for a comprehensive email and collaborative data storage solution. Its purpose is to help you better understand the different Infomaniak product suites when you are unsure or don't know which one to choose.

A summary of the different plans

Here is a summary of the different plans (excluding web hosting plans):

Free or paid suites

Infomaniak offers several email solutions with or without additional collaboration tools:

1. A Mail Service is the name given to the email service created by Infomaniak in Switzerland. You can order a Mail Service independently of kSuite.
2. kSuite Pro is a collection of Infomaniak services that includes a Mail Service and is based around a personal domain name.
3. my kSuite and my kSuite+ are limited versions of kSuite that do not require a domain name and can also fully meet your email needs. In the Infomaniak Manager, these offers will be “separated” from the rest.

Cost of simple email offers

This email service can be…

• … free if you are happy with an address using a generic domain name (the part after the at symbol @), provided by Infomaniak (etik.com, ik.me, ikmail.com) by choosing my kSuite (my kSuite+ unlocks certain limitations of my kSuite)
• … at a very low cost if you are happy with just one or two email addresses on a domain name that you pay for (there are domain names for less than CHF/€ 5 per year, which will be your only expense, and this allows you to customize your email addresses) by ordering:
  • either the Starter plan (1 email address)
  • or the kSuite Pro plan

Need a large number of email addresses?

If you need multiple email addresses on the same domain, you can order a Mail Service only (minimum of 5 email addresses) or kSuite Pro, which is available in 4 different versions:

• Free
• Standard
• Business
• Enterprise

All Mail offers have one thing in common: you must have a user account with Infomaniak (a login ID in the form of an email address, as well as a password) which will take you to your Organisation where your email will be located. Also, please refer to this other guide.

Additional tools (kDrive…)

If you choose a Suite (kSuite or my kSuite / my kSuite+), this user account will take you to your Organization, where you will find the suite of tools, including your email, kDrive, kChat, etc.

Click on the links to access the comparison charts detailing all the features available depending on the plan:

1. kDrive can be obtained by creating a my kSuite or my kSuite+ account.
2. kDrive can be obtained independently in 3 different versions:
   1. Solo
   2. Team
   3. Pro
3. kDrive can be obtained by subscribing (for free or with a paid subscription) to kSuite Pro, which is available in 4 different versions:
   1. Free
   2. Standard
   3. Business
   4. Enterprise

Would you like to join Infomaniak?

Please refer to this other guide.

This guide explains how to completely cancel my kSuite and my kSuite+.

Cancel my kSuite / my kSuite+

To access the cancellation process:

1. Click here to access the Infomaniak Manager.
2. Click on the chevron ‍ to the right of Manage.
3. Choose Cancel my kSuite:
   
4. Follow the procedure to the end.

This guide provides the most common IMAP server addresses.

Introduction

• These addresses are provided for informational purposes and can be used to perform a content copy from your old email addresses to your Infomaniak email address.
  • Not all of them have been individually verified and are subject to change without notice.
• For Gmail, Yahoo, Outlook, and iCloud, you generally need to generate an "App Password" in the security settings of your original account to allow the copy.
  • If necessary, do not hesitate to contact your previous email provider to ask them for the exact email server to enter.

IMAP Server Addresses

This guide explains how to respond to an email visible on the Web app Mail Infomaniak (online service ksuite.infomaniak.com/mail) by sending the response directly in the Web app kChat (online service ksuite.infomaniak.com/kchat) or the desktop app, in the form of a private message to the email sender.

Preamble

• This feature allows you to respond to an email directly in kChat, with a reminder of the original message to facilitate understanding.
• It aims to streamline collaboration by allowing you to react quickly to an email without leaving the kSuite environment.
• It reduces the back and forth between classic messaging and the collaborative workspace.

Send a response to an email via kChat

Prerequisites

• The button providing access to the feature will only appear in the case of an email received from a sender attached to the kSuite, and this within the same Organization as the user who wishes to respond.
• To display a shortcut to this feature as in the first point 3 below, refer to this other guide.

When you have received an email from a colleague and you want to respond to them directly on kChat:

1. Click here to access the Web app Mail Infomaniak (online service ksuite.infomaniak.com/mail).
2. Open the message to be replied to by kChat.
3. Click on the kChat icon in the email toolbar:
   
   • It is also possible to click on a button below the message:
     
4. Write your kChat message, format it if necessary and click on the Send button at the bottom right:
   
5. Your correspondent receives the message on kChat accompanied by a box representing the original email (date & time, subject):
   

You can access this message on kChat (in the thread of private messages exchanged with your correspondent as above) but also:

1. in an information banner on the email conversation,
2. in the send confirmation message:
   

This guide explains how to create, save, and edit an Office file (text, spreadsheet, presentation, etc.) on the web app kDrive (online service ksuite.infomaniak.com/kdrive) and on the mobile app kDrive (application for smartphone or iOS/Android tablet).

Using the native editor

kDrive natively integrates the Docs, Grids, and Points applications, which allow you to create, edit, and collaborate online on Word .docx, Excel .xlsx, and PowerPoint .ppsx documents. This allows you to work with:

• text document
• spreadsheet
• presentation
• notes
• draw.io document for diagrams, schematics, and wireframes

A feature allows you to add a bookmark (a shortcut to your favorite section of your document, or the equivalent of a web page anchor) that you can easily share with your contacts. You can also easily notify a user in your organization directly on the document.

Using Microsoft Office Online

Another editing solution is available to you (kDrive Pro or kSuite Business / Enterprise required): the Microsoft Office Online editor.

Define the default editor

✘ UNAVAILABLE with
kSuite Free / kSuite Standard
my kSuite / my kSuite+ (ik.me, etik.com, ikmail.com)
kDrive Solo / kDrive Team / kDrive Pro

To specify which editor should always be used by default to open your collaborative Office files (text documents, spreadsheets, presentations, etc.) from the two options presented above:

1. Click here to access the Infomaniak kDrive web app (online service ksuite.infomaniak.com/kdrive).
2. Click on the Settings icon ‍ in the top right corner.
3. Check or select the relevant kDrive from the drop-down menu in the left-hand menu.
4. Click on General in the left-hand menu.
5. Click on Default editor:
   
6. Choose the default editor for the following file types:
   1. .docx / .doc
   2. .xlsx / .xls
   3. .pptx / .ppt

This guide explains how to modify an Infomaniak Mail Service plan, the powerful and secure solution for hosting your email addresses, in order to increase or decrease the email address quota available within it.

Introduction

• Refer to this other guide if you simply want to create or delete an email address on your existing Mail service, without affecting the number of email addresses available within it.
• If your Mail service is not yet part of a kSuite, refer to this other guide to consider a possible change of plan along the way.

Modify the address quota for a Mail Service

Prerequisites

• Have a Mail Service on your Infomaniak Manager.

To view the number of email addresses currently available on your Mail Service, and then order more if necessary (or remove some):

1. Click here to access your product management in the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. The number of email addresses created (A‍) and the total number of addresses available (B‍) on the Service is displayed at the top of the page:
   
   • Note that you can also view the quota directly in step 1, when you are on the page listing your Mail Services:
     

Increase the number of email addresses available

To increase the number of email addresses available to you on your Mail Service, allowing you to create new email addresses for yourself or your contacts:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on the shopping cart icon at the top:
   
4. Adjust the desired quota and proceed with ordering the additional number of addresses on the Mail Service domain.
5. Complete the payment process; you can now create your additional email addresses:
   

Reduce the number of email addresses available

To reduce the number of email addresses available on your Mail Service, allowing you to only pay for the number of addresses you actually want and use during the next renewal (a minimum of 5 addresses is required for all Mail Services, except for Mail Starter), you may need to delete any unnecessary email addresses and then:

1. Click here to access your product management interface in the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on the shopping cart icon at the top:
   
4. Adjust the desired quota and complete the process by reviewing the important information displayed on the screen.

This guide details how to manage the Organization Directory, which is a special address book available within the Infomaniak Contacts web app (online service: ksuite.infomaniak.com/contacts).

Introduction

• The Organization Directory is "automatically created" by the various users that make up one of the Organizations to which your user is affiliated.
• If Groups are created within the Organization, they will be visible in the Organization Directory:
  
• This address book is automatically synchronized with all internal users of your Organization.
• An administrator of the Organization can make certain entries in the directory private, hiding them from users with fewer permissions:
  
• It is not possible to export or rename it.
  • You can change its display color:
    

Accessing the Directory

If your login ID corresponds to and belongs to one (or more) Organizations, you can access the different directories of these Organizations:

1. Click here to access the Infomaniak Contacts web app (online service ksuite.infomaniak.com/contacts).
2. Click on the chevron ‍ to the left of the name of the Organization in question.
3. Click on {Organization name} Directory…
4. The contacts of the selected Organization are displayed on the right:
   

Modify a contact's details in the directory

You can do many things (copy, export their profile, view email exchanges or calendar events, add to favorites, call, etc.) by clicking on a contact's profile in the Organization Directory address book, but you will not be able to modify the details on behalf of the person concerned:

To modify the main information, the person concerned (the person for whom a change needs to be made) must log in to their profile and modify it (see below):

A. First name & last name

To change the first name and last name displayed in the directory, the user in question (here, faq@exemple-domaine.ch) must log in to their account and modify their contact information. Please refer to this other guide for more information.

B. Email address

To change the email address displayed in the directory, the user in question must log in to their account and modify their contact information. Please refer to this other guide for more information.

C. Phone number

To change the phone number displayed in the directory, the user in question must log in to their account and modify their contact information. Please refer to this other guide for more information.

This guide will quickly introduce you to the essential features of Euria, the artificial intelligence available within kSuite. It performs particularly well with the kDrive Infomaniak web app (online service ksuite.infomaniak.com/kdrive).

✘ UNAVAILABLE‍ with
kSuite Free / kSuite Standard
my kSuite / my kSuite+ (ik.me, etik.com, ikmail.com)
kDrive Solo / kDrive Team / kDrive Pro

Use AI for your files on kDrive

Prerequisites

• Be an Administrator or Legal Representative within the Organization that manages the kDrive.
• To activate Euria for all users of your kDrive, follow the wizard that appears when you log in to kDrive.
• Read and understand this other guide about the model used and the responsibilities of each party.
• You can also enable (or disable) Euria by going to the unified settings:
  
• You must then accept (or revoke) the content search features for documents:
  

To access Euria on kDrive:

1. Click here to access the Infomaniak kDrive web app (online service ksuite.infomaniak.com/kdrive).
2. Open a PDF document (Euria is also available with other text/code file types: .md, .txt, .json, .php, etc.) or right-click on the file in question:
   
3. Euria will open in a side panel on the right; if you close it, Euria remains accessible via the round icon located in the upper right corner:
   

How can Euria help?

Euria helps you to effectively utilize the document you have opened (and only this document); it can, in particular:

• answer your questions about its content (details, statistics, changes)
• summarize its key points (or even simplify it, and even more so if you specify “for a 10-year-old”…)
• translate it
• provide metadata (size, creation or modification date)
• explain the terms or acronyms used

For example, if the document is a long company report on the past year, you can ask for the current size of the Development department, what the top priority projects are, or the last date the document was modified…

Create an event for your calendar

Using a document that mentions an appointment (e.g., a medical appointment), you can ask Euria to create a code snippet that, once copied and pasted into an appropriate file, will allow you to add an event to your calendar. Example phrasing: “Create an event in ics format by taking the details from this appointment.”.

Euria can also extract events from a more complex document:

Euria will explain what it did (a VCALENDAR code) and what you need to do (create a new file with the .ics extension containing the code it generated, and open it on your computer to import it into your usual calendar app or import it into your kSuite calendar):

Create a character family tree

With a book stored on your kDrive, you can ask Euria to create a detailed and comprehensive family tree showing the relationships between all the characters. You will then obtain a list of names with their relationships.

But you can take the experience even further by then requesting a "Mermaid" diagram based on this list. Simply copy and paste the code provided by Euria into a tool like mermaid.live:

Analyze a survey, write a blog post

Based on a survey/report document, you can ask Euria to write a new article in the tone you want and targeted at the desired audience. Example: “Based on all of this, write a blog post with an engaging title and a text of no more than 400 words, targeting an audience of women aged 30 to 40.”.

You can also ask it to find “what are the biases in this survey” orwhat aspects should be explored further or verified. Euria can thus help you adopt a critical approach to a survey or report by highlighting any potential shortcomings, exaggerations, or biases.

It can also rephrase the conclusions of the survey for different audiences (professionals, teenagers, curious readers, etc.), suggest alternative angles for a related article, or generate titles, introductions, or summaries according to the desired level of complexity.

The goal is to extract maximum editorial value from a single source content by diversifying the formats, tones, and perspectives.

This guide explains how to quickly schedule an event, such as a meeting between several users, from the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail) using the features of Infomaniak Calendar.

Create an event with the email recipient(s)

To start the scheduling assistant, which will allow you to quickly create an event with the participants (senders/recipients) of the email you are currently viewing:

1. Click here to access the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).
2. Open the message from the sender (or the conversation between multiple participants) with whom you want to organize a meeting/event.
3. Click on the action menu ⋮ in the top right corner of the open message.
4. Click on Schedule in Calendar.
5. Click on Create an event:
   
6. The Calendar app's assistant from Infomaniak is displayed.
7. The meeting title is automatically generated from the email subject, but it can be modified.
8. The duration of the event (and its time slot within the day) is automatically generated to be as close as possible to the current time, but it can be modified. An optional room can also be added below.
9. Participants in the discussion are automatically added based on their email address.
10. Check or change the calendar being used.
11. Save the information to create the event and the invitations:
    

Suggest time slots for a meeting

To suggest a new shared event with the participants (senders/recipients) of the email you are currently viewing, use a meeting request:

1. Click here to access the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).
2. Open the message from the sender (or the conversation between multiple participants) with whom you want to schedule a meeting/event.
3. Click on the action menu ⋮ in the top right corner of the open message.
4. Click on Schedule in Calendar.
5. Click on Suggest meeting time:
   
6. You will then need to specify suggested dates/times to arrange a meeting with your contacts.
7. Email contacts are automatically added.
8. Don't forget to save:
   

Refer to this other guide to learn more about this feature.

This guide is for you if you want to change your current email provider and host your emails with Infomaniak.

Introduction

• To help you identify the offer that best suits your needs, please refer to this other guide.
• To avoid losing any messages and experiencing any interruptions:
  • Follow the links in the order they are presented; they will open in a new tab in your browser, and return to this main guide after completing each step.
• If needed, you can also migrate your:
  • Calendars
  • Contacts
  • and other data

You are ordering a Mail Service only

Below are the different steps to securely migrate your email service to Infomaniak.

Step 1

You need to order the mail service by following this guide.

When placing your order, you can choose to transfer the domain name at the same time or order the mail service separately.

You can then import the content from your old email addresses to Infomaniak: refer to this other guide.

Step 2

Once the addresses are configured and your old content has been imported, you will be able to connect your external domain name to your Infomaniak Mail serviceto start receiving emails with Infomaniak. You will need to follow the "Link your external domain to your Mail Service" chapter of this guide.

You will find the MX/SPF records to add to your domain's DNS zone here:

SPF

Type: TXT
Host: Leave blank
Target: v=spf1 include:spf.infomaniak.ch -all

MX

Priority: 5
Host: Leave blank
Target: mta-gw.infomaniak.ch (for Gandi, it is necessary to add a period at the end: "mta-gw.infomaniak.ch.")

Step 3 (optional)

Once everything is working correctly, and if you haven't already done so, you can transfer your domain name: refer to this other guide.

Once the transfer has started, you should have access to the DNS zone of your domain name in the Infomaniak Manager. You can then check…

1. … in the DNS diagnostic to see if any corrections need to be made and, if necessary, add the DNS entries that would be required for other services used with your domain name (newsletter or other).

2. … in the global security tab of your email service to check if DKIM is properly enabled.

If emails arrived during the migration with your previous provider, you can import the content of your old addresses into Infomaniak again by following this guide (duplicates are handled).

You are ordering a kSuite

Below are the different steps to securely migrate your external email service to an Infomaniak kSuite.

Step 1

Order kSuite from this page.

Once the order is complete, access your kSuite and add your domain name to it.

You can then create your email addresses and even import the content from your old addresses: see this other guide.

Step 2

Once the addresses are configured and your old content has been imported, link your external domain name to your Infomaniak Mail Service to start receiving emails with Infomaniak. Refer to the "Linking your external domain to your Mail Service" section of this other guide.

You will find the MX/SPF records to add to the DNS zone of your domain name here:

SPF

Type: TXT
Host: Leave blank
Target: v=spf1 include:spf.infomaniak.ch -all

MX

Priority: 5
Host: Leave blank
Target: mta-gw.infomaniak.ch (for Gandi, it is necessary to add a period at the end: "mta-gw.infomaniak.ch.")

Step 3 (optional)

Once everything is working correctly, and if you haven't already done so, you can transfer your domain name: refer to this other guide.

As soon as the transfer is initiated, you should have access to the DNS zone of your domain name in the Infomaniak Manager. You can then check…

1. … in the DNS diagnostic if there are corrections to be made, and if necessary, add the DNS entries that would be needed for other servicesused with your domain name (newsletter or other).

2. … in the global security tab of your email service if DKIM is enabled.

If emails arrived during the migration from your previous provider, you can import the content of your old addresses into Infomaniak again by following this guide (duplicates are handled).

This guide is intended for developers and advanced users and presents the possibilities offered by the Infomaniak API.

Introduction

• The Infomaniak API allows you to leverage the full potential of the Infomaniak ecosystem in your applications and using your preferred programming language.
• The Infomaniak API is a REST API; the protocol used is HTTP, requests and responses are encoded in JSON format; authentication is performed via the OAuth 2 protocol.
• Access to and use of the Infomaniak API is completely free.

Infomaniak API Usage Protocol

Using the API, you will be able to automate a wide range of actions and tasks on Infomaniak products and services, without having to use the product interfaces. Here are a few examples of how it can be used:

• Store data.
• Send email marketing campaigns.
• Broadcast video or audio streams.
• Order or manage products.
• … and much more!

For example, for a Mail Service: managing mailboxes, managing aliases, managing automatic replies, managing folders, etc. For kChat, post a message on a channel…

Create your first requests with the Infomaniak API

Consult the documentation available in English only to learn about the possibilities offered by the API.

Request format

The Infomaniak API is a REST API. The protocol used is HTTP, and requests and responses are encoded in JSON. Authentication is performed using the OAuth 2 protocol.

To initiate a request, use the following syntax: /{version}/{command_path}. You can omit the version, but in this case, the latest version will be applied. See all available requests with the Infomaniak API.

API response codes

When using the Infomaniak API, you may encounter various response codes. These codes indicate the status of your request. Refer to the complete list.

Limits & Restrictions

There is a limit of 60 requests per minute with the Infomaniak API. This limit cannot be increased. The use of the API is restricted to the products listed in the official documentation. Regular additions of products and services are made to this documentation. If the product or service you are interested in is in the documentation, you can use the following requests: GET; POST; PATCH; PUT; DELETE.

Learn more

• Generate and manage API tokens
• Infomaniak API: Documentation
• Newsletter API
• Make your first request using Curl
• Make your first request using PostMan

Full list of tutorials