Knowledge base

This guide introduces Groups, a user management system for your Organization, available on the Infomaniak Manager.

Preamble

• To facilitate access and the addition of a collaborator within the Infomaniak ecosystem, the Groups feature allows you to create teams of users and grant them access to the services they need with just a few clicks.
• Some examples:
  • You create a Group for a new department: immediately associate its mailboxes, its kDrive organization folders, and its dedicated kChat discussion channels; each new collaborator added to the team will automatically receive all these accesses.
  • You are a web agency and you want to give your webmaster teams access to all your web hostings: simply create a new group, choose all the hostings they will need access to, and invite them to join the Group.
  • You own a kDrive: authorize access to a folder for a Group and adjust the access based on users added to or removed from the team over time.
  • You use Streaming or Ticketing services and want to give your teams access: create a new Group that will have access to these two products or two separate Groups that will have access to the two products completely independently.
• It is entirely possible:
  • to associate resources (Mail, kDrive, kChat) upon creation of the Group to automate onboarding,
  • to adjust individual access levels: for kDrive, individual access takes precedence over Group access, while for Mail, access levels are cumulative.
  • to add the same user to multiple Groups,
  • to invite external users to your Organization to one of your Groups,
  • to add one or more users to a Group at once,
  • to designate a team leader to easily identify a project manager or the point of contact.

Manage your Groups

Group management now allows for complete centralization. No need to intervene in each tool separately: everything is controlled from the Infomaniak Manager for a smooth reorganization of your collaborators. Learn about the guides on this topic:

• Create a Group
• Modify a Group
• Delete a Group

This guide explains how to save and export your contacts from the Infomaniak Contacts web app address books (online service ksuite.infomaniak.com/contacts).

Introduction

• It is not possible to export an Organization directory.
• The export generates a file of type vCard with the .vcf extension.

Exporting contacts

To choose the contacts or address book to export:

1. Click here to access the Infomaniak Contacts web app (online service ksuite.infomaniak.com/contacts).
2. Click on the chevron ‍ to expand the Advanced actions section.
3. Click on the Export menu.
4. Click on the address book to export.
5. Click on the Export button:
   
6. Choose the location on your device where you want to save the vCard file with your contacts.

You can then open it in macOS contacts or any compatible application.

This guide explains how to export a calendar in .ics format from Yahoo Mail so that you can easily import it into your Infomaniak tools.

Exporting the Yahoo Calendar

To retrieve your calendar:

1. Log in to your Yahoo Mail account and access the calendar by clicking on the calendar icon in the right sidebar.
2. Click on the Actions menu (represented by a gear icon) associated with your calendar, then choose Share….
3. In the window that appears, select the calendar in question, then click Continue.
4. Check the Generate links option.
5. Click on the link that appears below the text.« For importing into a calendar application (ICS) » to download and save the .ics file to your computer.

If needed, please refer to this other guide.

This guide explains how to export your calendars and address books from Proton so that you can easily import them into your Infomaniak tools.

Exporting a calendar

To retrieve your events (usually in .ics format):

1. Log in to your Proton Calendar account.
2. Go to Settings (gear icon) then All settings.
3. Select Calendars in the sidebar menu.
4. Find the calendar in question and click on Export.

If needed, refer to this other guide.

Export an address book

To retrieve your contacts (in .vcf format):

1. Access the Proton Contacts application.
2. In the sidebar menu, simply click the Export contacts button.

For more details, please refer to this other guide.

This guide explains how to export an address book from Bluewin.

Exporting contacts

Refer to this other guide specifically on this topic, or the Swisscom FAQ.

This guide explains how to redirect emails from a Gmail, Bluewin, Outlook, Proton, Yahoo, etc. address to your Infomaniak-managed email address.

Preamble

• By setting up automatic redirection of all incoming emails on your previous messaging system, you can immediately use your new Infomaniak email address while ensuring you don't miss any messages.
  • By responding to your emails from your new Infomaniak address, your contacts will automatically use it to write to you in the future.
• You can also import the content from another Mail provider directly to your Infomaniak address.
• For additional help, contact the service provider where you want to activate message redirection.

Specific guides

Refer to the official guides based on your previous provider:

• Gmail
• iCloud
• Microsoft (Outlook / Hotmail / Live)
• Orange
• Proton Mail (note, requires a paid plan)
• Sunrise:
  1. Click here to log in to Sunrise Mail.
  2. Click on Inbox.
  3. Click on Settings => Manage Inbox.
  4. Enter the corresponding email address under 'Transfer'.
• Yahoo (note, requires Yahoo Mail Pro)

Bluewin

• Bluewin (see also below):
  1. Click here to log in to Bluewin.
  2. Click on Settings then Automatic forwarding.
  3. Click on Set up automatic forwarding.
  4. Follow the procedure to set up automatic redirection.
• Bluewin (alternative method):
  1. Click here to log in to MySwisscom.
  2. Click on the "More" menu then “Settings”:
     
  3. Then click on “Manage transfers”:
     

GMX

Click on these elements in order to set up a redirection rule from GMX:

This guide explains how to create, save, and edit a collaborative Office file (text document, spreadsheet, presentation, etc.) on the web app kDrive (online service ksuite.infomaniak.com/kdrive) and on the mobile app kDrive (application for iOS/Android smartphones or tablets) using the Microsoft Office editor.

✘ UNAVAILABLE with
kSuite Free / kSuite Standard
my kSuite / my kSuite+ (ik.me, etik.com, ikmail.com)
kDrive Solo / kDrive Team

Introduction

• Microsoft Office Online integrated with kDrive is available in a single version only; therefore, it is not possible to change or enhance its features by modifying a Microsoft license. This standalone version is the only one offered by Microsoft for this type of integration, and no more comprehensive version is provided or available for this infrastructure.
• Technically, the integration of Office Online into kDrive is based on an infrastructure hosted in Infomaniak's own data centers, guaranteeing that documents never leave its sovereign environment and are never transmitted to Microsoft.
• Learn more in this other guide about the possibilities offered by the native editor on kDrive.
• To set this editor as the default, please refer to this other guide.

Integrating Microsoft Office with kDrive

Prerequisites

• You must have a Microsoft business account with Microsoft 365 licenses that allow you to make changes in Office Online (Business, Business Premium, ProPlus, E3, E4, or E5).
  • If you are using a tablet with a screen size of more than 10 inches, you must have an O365 license.
• Maximum file size for integration:
  • .docx (< 100 MB)
  • .xlsx (< 100 MB)
  • .pptx (< 2 GB)
• Compatible Microsoft mobile apps:
  • Android: Word | Excel | PowerPoint
  • iOS: Word | Excel | PowerPoint

To edit Office files stored on kDrive directly with the dedicated Microsoft Online app:

1. Click here to access the Infomaniak kDrive web app (online service ksuite.infomaniak.com/kdrive).
2. Select the file to edit (or right-click on the file and then proceed to step 4).
3. Click on the action menu ⋮ in the toolbar.
4. Click on Edit with…
5. Click on Microsoft Excel Online (or the Microsoft app corresponding to your document type):
   
6. Your document opens within the Microsoft Office Online editor:
   

This guide explains how to link a domain name to the kSuite offer from Infomaniak.

Manage the kSuite domain

To get started:

1. Click here to access the kSuite management interface in the Infomaniak Manager (need help?).
2. If a domain is already linked, you can manage it by clicking on the action menu ⋮ to the right of the kSuite name, then Manage domains:
   
3. If no domain is yet linked, you can add one by clicking on the button:
   
4. Click on the button to add a domain:
   
5. Choose the domain to associate from among those in your Organization (still available, i.e., not yet associated with any service), or enter an external domain name:
   
   • Depending on the status of your domain (also see the information below), you may need to perform some preliminary steps…
     
   • … or even purchase a domain if necessary:
     

If the domain name is located…

… with Infomaniak, same Organization

If your domain name is registered with Infomaniak and is in the same user account or Organization as your email, then there is nothing to do.

Simply add it to your kSuite:

The domain will then be added and visible on the dashboard:

• Refer to this other guide to check and correct any configuration errors.

... with Infomaniak, same Organization and already linked to a Mail Service or kDrive

No problem, you can transform your existing products into a kSuite.

… with Infomaniak, different Organization

If your domain name is registered with Infomaniak but in a different user account or Organisation, then:

• Edit its DNS zone by specifying Infomaniak's MX record (+ SPF & DKIM).
  • Any DNS addition/modification may take up to 48 hours to propagate.

OU

• Move it within the same Organisation.

In general, a message will notify you of this situation:

… and the technical information, which you should enter where the domain is located, will be provided:

… with Infomaniak, using external DNS

If your domain name uses DNS that is not Infomaniak's, then:

• Edit the current DNS zone where it is located (if necessary, consult the help documentation of the provider in question) by specifying Infomaniak's MX record (+ SPF & DKIM).
  • Any DNS addition/modification may take up to 48 hours to propagate.

OU

• Change the current DNS settings and select the option to use Infomaniak's DNS servers.
  • Any DNS addition or modification may take up to 48 hours to propagate.
• Refer to this other guide to check and correct any potential configuration errors.

You will be notified (see the images above).

… elsewhere with external DNS

If your domain name is registered with another registrar and uses DNS servers that are not Infomaniak's, then:

• Edit the current DNS zone where it is located (if necessary, consult the help documentation of the provider in question) and specify Infomaniak's MX record (+ SPF & DKIM).
  • Any DNS addition or modification may take up to 48 hours to propagate.

OU

• Change the current DNS servers (if necessary, consult the help documentation of the provider in question) to Infomaniak's DNS servers (this requires you to have a DNS zone with Infomaniak).
  • Any DNS addition or modification may take up to 48 hours to propagate.
• This DNS zone with Infomaniak will be configured correctly, but refer to this other guide to check and correct any potential configuration errors.

You will be notified (see the images above).

… elsewhere, but you can bring it back

If your domain name is registered with another registrar and you want to move it to the same location as your Infomaniak email, then:

• Transfer the domain name to Infomaniak (it will be configured correctly, but please refer to this other guide to check and correct any potential configuration errors).

Otherwise, consider ordering a new domain name if necessary.

This guide explains how to link multiple domain names to an existing kSuite by adding additional domain names.

Prerequisites

• Own the new domain name (if necessary, create it beforehand).
• Review the information in this other guide and apply the instructions that correspond to your situation (to ensure that the domain name works when it is linked to your kSuite).

Adding a Domain Name to kSuite

Once the new domain name is ready to be used alongside the old one, you need to add it to kSuite:

1. Click here to access the management of your kSuite (need help?).
2. Click on the Settings icon ‍ in the top right corner.
3. Click on kSuite in the left-hand menu.
4. Click on Domains:
   
5. Click the blue Add a domain alias button:
   
6. Choose the domain to link from among those in your Organization (still available, i.e., not linked to any service) or enter an external domain name (see prerequisites).
7. Click the button to add the domain:
   
8. The domain has been successfully linked:
   

Infomaniak places a high priority on securing data through a comprehensive and diverse approach to security. For whistleblowers, the company has implemented an internal system for reporting irregularities safely and anonymously, without fear of retaliation. This protection mechanism is known and accessible to all employees, thereby strengthening transparency and accountability within the organization.

Processing Times

Infomaniak demonstrates its commitment with concrete and effective measures to protect those who report anomalies. The company undertakes to process each report made via its abuse form within defined timeframes to ensure optimal responsiveness and maintain the trust of its users.

To guarantee efficient and transparent processing, Infomaniak has established a structured process with specific deadlines:

1. It undertakes to acknowledge receipt of all reports within 24 hours of their submission, allowing those reporting to confirm that their request has been received by the relevant technical teams.
2. Subsequently, the company carries out a preliminary assessment within 5 business days to determine the admissibility of the report and identify the resources needed to process it. This phase makes it possible to classify the level of priority and direct the case to the appropriate specialized teams.
3. When an investigation is necessary, Infomaniak conducts a thorough analysis within a maximum period of 30 business days, depending on the nature and complexity of the reported case. This period allows the security teams to carry out the necessary technical checks, collect the required evidence, and assess the potential impact of the reported situation.
4. Finally, the company undertakes to complete the analysis and implement appropriate corrective actions within a period of 60 business days when technically possible.

This final step includes the implementation of preventive measures, communication of the results to the parties concerned, and monitoring of the recommendations issued to prevent the recurrence of identified problems.

Infomaniak also undertakes to keep complainants informed of the progress of a complaint, provided that the complainant has completed the form and provided a contact email address.

This guide details how data storage works for your various kSuite products.

Introduction

• The storage space used for data is:
  • shared among the different users of your kSuite,
  • and shared among certain products that comprise it (kDrive and kChat, for example).
• The total amount of storage space depends on your subscription and the number of users you choose:
  • It corresponds to the maximum amount of storage space that can be used by all of your users.
  • There is no quota per user.

• Data from the Mail service is not counted towards the kSuite storage.

Increase or decrease the kSuite storage space

Do you need more space to store your kSuite data?

• Modify the plan and add users, or upgrade to a higher plan that includes more users.
• The more available users included in your plan, the more storage space you will have.

You can also free up storage space by permanently deleting files from kDrive or kChat.

It is not possible to:

• reduce the storage space,
• fall below a certain number of kSuite users, depending on the storage available and already used.

This guide helps you resolve connection errors on Infomaniak mobile applications (kDrive, Euria, SwissTransfer, Mail) when the security message "your device is not recognized as safe" appears on Android.

Connection issues "Your device is not recognized as safe"

This blockage is related to Google's security protocols (Google Play Integrity API). Infomaniak uses these standards to ensure that data is not accessed on a device whose security could be compromised.

This usually occurs in the following cases:

• Use of an unofficial operating system (Custom ROM / LineageOS).
• Rooted device or unlocked bootloader.
• Android version too old or not certified by Google.
• Certain smartphone models (e.g.: Huawei without official Google services).

Immediate workaround

If your device is healthy but the message persists, you can bypass the blockage by forcing a new manual authentication:

1. On the application login screen, click on the down arrow/chevron icon next to your account or avatar.
2. Select the option "Log in with another account" (even if it is the same account).
3. Enter your credentials manually (Infomaniak email address and password).

This method allows you to ignore the previous connection token and validate access via a new secure session.

This guide explains how to replace the main domain name associated with a kSuite.

Introduction

• Switching the domain linked to kSuite is useful if your business changes its name.
• This affects:
  • Custom Brand (and therefore the custom URLs leading to your tools such as kDrive or Euria)
  • Mail Service (and therefore your email addresses)

Changing the kSuite Domain Name

Prerequisites

• Own the new domain name (if necessary, create it beforehand).
• Review the information in this other guide and apply the instructions that correspond to your situation (to ensure that the domain name works when it is linked to your kSuite).
• Add the domain name to kSuite.

Once the new domain name is ready to be used in place of the old one:

1. Click here to access the management of your kSuite (need help?).
2. Click on the Settings icon ‍ in the top right corner.
3. Click on kSuite in the left-hand menu.
4. Click on Domains:
   
5. Click on the action menu ⋮ located to the right of the domain that is intended to replace the current domain.
6. Click on Set as primary domain:
   
7. Information will be displayed; click the Continue button.
8. Read the information on the screen and confirm that you have read it.
9. Click the Continue button:
   
10. Click the Confirm button:
    

Impact on the Mail Service

By reversing the domain name of the kSuite as described above, the Mail Service within the kSuite is automatically updated. You will go from:

… to this:

This guide explains how to transfer to Infomaniak email addresses currently hosted by GMX, using an IMAP import tool.

Introduction

• This operation does not affect data already present in the destination address or in the source address.
• The entire external mailbox will be imported.
• Once the import process has started, it is no longer possible to interrupt it.
• Any duplicates will be managed: identical content will only be copied once.
• Refer to this other guide if you are looking for alternatives to this IMAP process.

Import your entire email history

1. GMX Prerequisites

• Enable the POP/IMAP/SMTP features, which are disabled by default (need help?).

2. Infomaniak Prerequisites

• Have a Mail Service on your Infomaniak Manager.
• Have a quota of available addresses or adjust it beforehand if necessary.
• Ensure that the email service is properly secured.
• Create one or more addresses on this Mail Service.
  • If you have many (10+) email addresses to create, refer to this other guide on bulk creation.
• The destination email address must be linked to the user (= the Infomaniak account) you are using.

3. Import email content from GMX to Infomaniak

1. Click here to access the import tool (online service https://import-email.infomaniak.com).
2. If necessary, log in to your Infomaniak account for the relevant organization, as the import will be done to one of the email addresses linked to the Infomaniak Mail web interface (online service ksuite.infomaniak.com/mail) of the Infomaniak account you are using.
3. Click on the IMAP import option.
4. Click on the one-time import option.
5. Fill in the field on the left with your source email address (the content of which you want to copy):
   • username@gmx.ch for example
6. Fill in the field on the right with the password for that same source email address (see prerequisites above).
7. If necessary, modify the Advanced Settings to specify an IMAP server address:
   1. Enter the IMAP server name imap.gmx.ch (or .net, .com, etc. depending on your email address in step 4 above).
   2. Leave the port at the default value (993) and enable SSL.
8. Click on Confirm.
9. If necessary, enter a second email address that you want to import at the same time.
10. Choose the email address to import emails from; the drop-down menu lists the email addresses currently linked to your Infomaniak Web Mail interface (online service ksuite.infomaniak.com/mail) of the Infomaniak account you are logged into.
11. After selecting the desired destination address from the list, click the blue Import Emails button.
12. The copy process begins; you can wait and see the result on the page once the import is complete, or close the window (the import continues in the background, and progress can be tracked - see below).
13. A confirmation email will be automatically sent to all email addresses involved in the operation once the import is complete, indicating the number of messages copied.
14. A progress tracker is available in the settings of the destination email address, on the Web Mail app (online service ksuite.infomaniak.com/mail) only.
15. The progress tracker allows you to view the import history for the address in question.

4. Adjust application settings

As soon as you have taken the necessary steps to ensure that the domain name associated with your email works with Infomaniak, modify the settings of the email software/clients you use so that they connect correctly to the Infomaniak servers: follow the configuration assistant.

This guide explains how to remove duplicate contacts in the address book of the Infomaniak Contacts web app.

Remove duplicate contacts

To view existing duplicates in your Infomaniak address books and merge them (or hide them):

1. Click here to access the Infomaniak Contacts web app (online service ksuite.infomaniak.com/contacts).
2. Click on the chevron ‍ to expand the list of address books if necessary.
3. Click on the action menu ⋮ to the right of the address book in question.
4. Click on Manage duplicates:
   
5. If necessary, choose the address book in which to search for your duplicates.
6. Click on the entry that should be the reference to keep; identical information is highlighted in blue.
7. View and check the information from the duplicate entries that will be added to the reference entry (point 6 above):
8. Click on the blue Merge button to process the duplicates one by one…
9. … or on Merge All to process all duplicates.
10. You can also hide a duplicate to avoid processing it, and review it later by clicking on the toggle switch at the top of the page:
    

This guide explains how to add, modify, or remove users from an Organization within the Manager Infomaniak.

Preamble

• Since you opened your account with Infomaniak, you are part of at least one Organization.
  • If you were alone and it was not an invitation, an Organization was created in your name and you automatically become the legal owner.
  • Otherwise, you belong to the Organization that invited you (to join its kSuite, to manage a product, etc.).
• Only an owner/legal owner can make changes.
  • A potential collaborator who also has access to your Organization will not be able to make changes from their restricted account.

Add a new user

As an Organization user with sufficient rights, you can:

• add a new user.
  • This can be someone completely external to Infomaniak,
  • or someone who already has their own Infomaniak user account that they can reuse if they wish by extending it to your Organization.

When adding, you can:

• specify their role within the Organization,
• the products they will have access to,
• as well as the administrative contact preferences.

Remove a user

As an Organization user with sufficient rights, you can:

• remove one or more users,
• or leave an Organization you belong to on your own.

Modify a user's permissions/rights

As an Organization user with sufficient rights, you can:

• modify another user's role,
• manage the products they have access to, and the more detailed permissions if it is access to an email address, for example,
• as well as the administrative contact preferences whether yours or those of others.

Replace a legal owner

To change the legal representative of an Organization on the Manager, it is necessary to remove the user who has the role of legal representative, which implies appointing a new legal representative beforehand (indeed, it is impossible to remove a legal representative if there is no other legal representative for the Organization).

Manage users by group (work team)

You can organize the Organization's users within groups.

This guide explains how to copy the content of one or more Infomaniak email addresses (all email messages, folders, subfolders, in short, the entire structure of your mailbox) to one or more of your other existing addresses, also with Infomaniak (regardless of the Mail Service), using the Infomaniak import tool!

Introduction

• This operation does not affect the data already present in the destination address or the data in the source address.
• The entire mailbox will be imported.
• Once the import process has started, it is no longer possible to interrupt it.
• Any duplicates are handled: identical content will only be copied once.

Copy emails from one Infomaniak mailbox to another

Prerequisites

• Add an app password to the source address (the one from which the content must be retrieved):
  • The password for logging in to the Infomaniak account with the same name is not the one required.
  • You need a password specific to the email address in question = an app password:
    
• The destination email address must be linked to the user (= the Infomaniak account) you are using.

Then, to import the email content:

1. Click here to access the import tool (online service https://import-email.infomaniak.com).
2. If necessary, log in to your Infomaniak account for the relevant organization; the import will be done to one of the email addresses associated with the Infomaniak Mail web interface (online service ksuite.infomaniak.com/mail) of the Infomaniak account you are using.
3. Click on the IMAP import.
4. Click on the one-time import.
5. Fill in the field on the left with your source email address (the content of which you want to copy).
6. Fill in the field on the right with the password for that same source email address (see prerequisites above).
7. Click on Confirm:
   
8. If necessary, enter a second email address that you want to import at the same time.
9. Choose the email address to which you want to import the emails; the drop-down menu lists the email addresses currently associated with your Infomaniak Mail web interface (online service ksuite.infomaniak.com/mail) of the Infomaniak account you are logged into.
   • It is obviously impossible to copy emails to the same address as the source.
10. After selecting the desired destination address from the list, click the blue Import Emails button:
    
11. The copy process begins. You can wait and see the result on the page once the import is complete, or close the window (the import continues in the background, and progress tracking is available - see below):
    
12. A confirmation email will be automatically sent to all email addresses involved in the operation once the import is complete, indicating the number of messages copied:
    
13. Progress tracking is available in the settings for the destination email address, on the Mail web app (online service ksuite.infomaniak.com/mail) only:
    
14. The tracking feature allows you to view the import history for the address in question:
    

Copy the content of multiple Infomaniak addresses in bulk

Prerequisites

• Add a device password to each Infomaniak source address (the ones from which the content will be retrieved).
  • The password for logging in to the Infomaniak account with the same name is not the one required.
  • You need a password specific to each email address = a device password per address.
• The destination email addresses must be linked to the user (= the Infomaniak account) you are using.

To import the content of several Infomaniak email addresses (maximum 25 at a time) to one or more destination email addresses:

1. Click here to access the import tool (online service https://import-email.infomaniak.com).
2. If necessary, log in to your Infomaniak account for the relevant Organization; the import will be done to one of the email addresses linked to the Web interface Mail Infomaniak (online service ksuite.infomaniak.com/mail) of the Infomaniak account you are using.
3. Click on the import via IMAP.
4. Click on advanced mode: Import multiple email addresses from a CSV file (.csv format).
5. Download the example CSV template:
   
   • The template has this format: source-email@domain.com;sourcePassword;imap.source-host.com;sourcePort(993);sourceSsl(1or0);dest-email@domain.com
   • This means, in this case: source email address; source email password; mail.infomaniak.com; 993; 1; destination email address, all without spaces (example below).
6. Edit the csv file to create one with the correct information needed for the copy (see prerequisites above):
   
7. Upload the file using the Select CSV file button.
8. Once the file is uploaded to the tool's page, correct or ignore any errors; click Import:
   
9. The copy process begins. You can wait and see the result on the page once the import is complete, or close the window (the import continues in the background, and progress can be tracked - see below).
10. A confirmation email will be automatically sent to all email addresses involved in the operation once the import is complete, indicating the number of messages copied.
11. Progress can be tracked in the settings for the destination email addresses, in the Mail web app (online service ksuite.infomaniak.com/mail) only.
12. The tracking feature allows you to view the import history:
    

This guide explains how to start an audio or video conversation between one or more users kChat, with Infomaniak's ethical free video conferencing solution, kMeet.

Preamble

• The call function in kChat is available on all Web (browser), mobile (iOS / Android), and computer (macOS / Windows) versions.

Create a meeting between kChat users

To be able to discuss within a virtual room with the microphone and webcam of your device, simply press the Call button visible on any kChat conversation, private or public channel, via the application or directly on the browser:

• Call a user directly if you are in a direct discussion with them, or trigger a call to all members of a channel if you start the meeting from the channel.
• Calling a user who is in “Do Not Disturb” will not trigger a ringtone or call modal for them, but they will see the message in the conversation.
• The microphone is enabled by default when the call is accepted, but not the camera.
• View the users of the meeting (who accepted, declined, or missed it) using the avatars in the kChat message.
• Once the call has started, an emoji will appear in your kChat status to indicate that you are busy with the conversation.
• A message sent from the video (kMeet) will also be visible in the kChat conversation (and vice versa).
• Indications related to starting and ending the meeting will automatically appear in the relevant kChat conversation thread:
  

Specifics for calls in channels

• The call will not ring for the recipients, but they will see a message in kChat as well as a notification.
• A message (warning) will appear if you want to start a call in a channel with more than 7 users.

This guide will quickly introduce you to the essential functions of Euria, the artificial intelligence available to you within kSuite, which is particularly effective as a conversational agent on the kChat app.

Introduction

• Euria can help you perform all kinds of calculations, translations, provide information on various topics, and answer your questions.
• Please read this other guide about the model used and the responsibilities of each party.
• When a new user is added, they receive a message from Euria welcoming them.
• Please read this other guide about the possibilities of AI-powered summaries on kChat.

Add Euria to your kChat contacts

The bots currently available on kChat are already part of your contacts.

If you don't see them yet, click in the left-hand menu of kChat…

1. … on the channel search (bots also appear as channels)
2. … or on the + icon next to Direct Messages to search for the bot
   ‍
3. Add the bots that are identified as such with the [bot] label, or search for the term bot or chat.
   ‍

Do not create a group conversation between the bots and yourself, as this will not work. You need to create a private chat channel between each bot individually and yourself.

Simply write to it as if you were conversing with an acquaintance:

This guide explains how to add a completely external user to kChat.

Introduction

• A kChat administrator can invite a completely external user to your Organization who will not be counted as a user.
• However, this user will be invited to create an Infomaniak account if they do not already have one.
• To add a kChat user and grant them more permissions (they will be counted as a kSuite user), please refer to this other guide.

Invite a user to chat in a private channel

Prerequisites

• You must be a kChat administrator:
  
  • The role within the Organization is irrelevant; being an Organization administrator in the Organization that contains the kSuite (and therefore kChat) is not required, and is not sufficient in any case:
    

Next, to send an invitation by email from kChat:

1. Click here to access the kChat web app (online service ksuite.infomaniak.com/kchat) or open the kChat desktop app (desktop application on macOS / Windows / Linux).
2. Click the button to Invite members:
   
3. Enter the email address of the person you want to invite.
4. Click on their email address to add them as a guest:
   
5. Specify the channel(s) these people will have access to.
6. Click the blue button to send the invitation:
   
7. The invited person receives an email with a link leading to the kChat interface and the channel shared with them:
   
8. Of course, there is a registration phase if the user does not yet have an Infomaniak account (during this time, the invited user is listed as pending on the kChat channel in question):
   
   • Note that the user will not be listed as pending within kSuite or elsewhere because they are a restricted, external user; and until the registration is complete, the quota remains at 0 external users:
     
9. Once the registration is complete, the guest can access kChat, a restricted version limited to the channels specified by the administrator when creating the invitation:
   
10. He can start a private conversation with other users:
    
    • From the administrator account, once the external user's registration is complete, you will see a notification of 1 external user on your dashboard:
      
    • And now you can see on kChat that the user has access to your private channel:
      

Permissions for the guest user

Guests can…

• … pin messages to channels
• … use "slash commands" (with the exception of restricted commands such as inviting members, renaming channels, modifying headers, etc.)
• … mark a channel as favorite
• … mute a channel
• … update their profile
• … use different authentication methods than other users
• … use the kChat application: the guest can open the app (web, mobile, or desktop) whether they are already a member of a kChat or not; this operating principle is different from kDrive, for example.

Guests cannot…

• … discover public channels
• … join open groups
• … create direct messages or group messages with members who are not part of the same channel
• … invite people

In case of a problem

If you are an administrator of the Organization, but you still cannot invite a new user to kChat, check that you are indeed an administrator within kChat, as it is quite possible to be a simple user/collaborator, even if you are the only user with a license on kSuite, for example:

1. Click here to access the management of the Organization's users in the Infomaniak Manager (need help?).
2. Click on your username:
   
3. Click on the chevron ‍ to expand the kSuite collaboration tools:
   
4. Under kChat, change the role from user to administrator: