Knowledge base

This guide explains how to obtain and install an application on a computer from certain Infomaniak interfaces such as kSuite or those that allow you to manage your calendars/agendas or your address books.

Preamble

• A Progressive Web App (PWA) is an application designed for the Web and offers an experience similar to that of a native application.
• PWAs are fast, accessible directly from your browser, and can offer features such as offline operation or sending notifications.
• Installing a PWA allows you to create a standalone application on your computer, without going through a store traditional.

Install a progressive web app (PWA)

To download the PWA app (example here with Infomaniak Mail), depending on the browser used:

1. Click here to access the Infomaniak Web app Calendar.
2. Once the page is loaded, check for the presence of the installation icon in the browser's address bar (often represented by a screen with a “+”):
   
   • Google Chrome / Chromium:
     Click on the installation icon located in the address bar, or open the ⋮ menu and then click on Install [application name].
   • Microsoft Edge:
     Click on the Applications icon in the address bar or open the ⋯ menu, then select Applications > Install this site as an application.
   • Mozilla Firefox:
     PWA installation is not fully supported natively. However, it is possible to use alternative solutions (extensions or shortcut creation) to simulate similar behavior.
   • Safari (macOS):
     From recent versions of macOS, open the File menu and then click on Add to Dock to create a web application.
3. The app is then present on your computer (example here with Infomaniak Calendar) and allows you to open the data while being completely autonomous outside the browser:
   
4. When the app is detected on your computer, you can easily return to the app from the browser when you are on other Infomaniak pages (example here with a kSuite user space):
   

Remove the Infomaniak “PWA” application

To remove this local application system:

1. Open the previously installed application.
2. Click on the action menu ⋮ or ⋯ depending on your browser.
3. Select Uninstall or Remove the application.
4. Confirm the deletion if necessary.
5. You can also delete the application directly from your operating system (like any other application) or move the icon to the trash:
   

Infomaniak offers to replace Skype with its own solutions, whether for individual calls, remote meetings, or team exchanges.

kMeet, video conferencing for individuals & businesses

Despite its initial success, the communication platform Skype has seen its use decrease in the face of the emergence of solutions better integrated with new collaborative uses.

One of the simplest ways to replace Skype is to adopt kMeet:

• Unlimited audio and video calls
• Access without registration
• Compatibility Web, mobile and desktop
• Integrated chat & reactions (emojis, sounds)
• Screen sharing with drawing tools, remote control
• Breakout rooms
• Integration with the calendar (creation of video link)
• Integration with kDrive for storing meeting recordings
• Integration with kChat for video calls
• Privacy respect (no ads, hosting in Switzerland)
• Security with AES-256 encryption
• Eco-friendly (renewable energy, CO2 compensation)

Replace Skype with kMeet

The alternative kMeet to replace Skype can be set up in different ways:

1. Quick use without registration

To start a private communication between several people on the Internet, all you need is for one of them to go to kMeet and then share the meeting link with the others. Here is the step-by-step procedure:

1. Enter kmeet.infomaniak.com in a browser like Chrome or Safari.
2. Click on Start a new meeting:
   
3. Enter a name for the meeting, which allows future participants to know the subject of the discussion they are joining.
4. Click on the button to Continue:
   
5. Grant the necessary rights to kMeet:
   
6. Enter your name, the one that other participants will see.
7. Enable or disable any communication means if these should not be used for the moment.
8. Click on the button to join the virtual meeting room (as the first participant since no one else has been invited yet):
   
9. There you go, the room is created and you can now copy the information related to this session and send it to the correspondents so that they can join you (they will only have to execute the link you send them).
10. Close the information window so that you can all chat together:
    
11. The toolbar at the bottom of the screen allows you to enable or disable the microphone, the camera, etc.:
    

To discover all the possibilities that kMeet offers, refer to this other guide.

2. Scheduling and invitations with my kSuite

To work efficiently, kMeet can be directly linked to your professional calendar. This means that every time you create an event in your calendar…

• … a video conference link is automatically generated…
• … participants receive the invitation by email with all the information…
• … and on the day of the event, they can join the meeting in one click, without registration or software to install.

Advantage: you centralize the management of meetings, reduce forgetfulness and simplify organization, all from a single interface.

To set up this solution:

1. Sign up for free to my kSuite to have an email address for example anna.alpha@ikmail.com and above all access to Infomaniak services.
2. Access the calendar ksuite.infomaniak.com/calendar then create an event on the day of your choice.
3. Add participants to the event, even if they are not Infomaniak customers.
4. Click the green button to automatically add a kMeet link to the event.
5. Click the button to save your event:
   
6. Invitations will then be automatically sent by email to the participants, containing the clickable link to join the online discussion when the time comes:
   
7. The kMeet meeting link is also visible on the event in the calendar directly:
   

3. Call your correspondent like Skype

To start a conversation at any time with a contact previously saved in your address book, you must both have kChat, available within the kSuite Infomaniak. To implement this solution, which can be extended to an entire group of contacts:

1. Sign up for kSuite to have access to the corresponding Infomaniak services.
2. Configure the users (these can even be external) on the kSuite.
3. Install the kChat app or go to the URL https://ksuite.infomaniak.com/kchat
4. A user can then be called via kChat, which will ring the recipient's device:
   • = Internet browser if the kChat URL is open, or computer/mobile device if the kChat app is installed.
   • Refer to this other guide to learn more about video calls on kChat.
5. Your correspondent can then choose to answer; the call will be made with the kMeet technology within kChat or on the kMeet app if it is installed.

This guide explains how to remove the link between a domain name and my kSuite.

Preamble

• Once removed, the domain name is available again to link to one of your services.

Remove the linked domain

To unlink a domain name from my kSuite:

1. Click here to access the management of your my kSuite on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ to the right of the my kSuite name.
3. Choose Manage domains:
   
4. Click on the icon ⋮ to the right of the domain name to unlink.
5. Click on Unlink the domain:
   
   • In the case of a my kSuite paid offer, you cannot unlink the domain name (terminate the paid offer first if necessary):
     
6. Activate if necessary the deletion of the domain name DNS entries.
7. Confirm the detachment.
8. Click the button to validate:
   

This guide explains how to validate two-factor authentication, or two-step verification, through an Infomaniak app already installed on your devices.

Preamble

• Refer to this other guide regarding the activation of the 2FA feature.

Receive a notification when a login authorization request is made via Infomaniak apps

From the moment you activate 2FA by configuring one of the proposed methods, it is automatically the Infomaniak apps (Mail, Euria, kDrive...) that allow you to validate the connection when connecting from another device:

1. A modal opens to ask you to validate the connection if it indeed comes from you:
   
2. You can of course request on a case-by-case basis to receive the validation request on one of the other registered methods:
   
3. In this case, you access the different 2FA methods already registered on your account:
   

If you have activated multiple validation methods (SMS, OTP application...), you can define the one that will be proposed by default for each connection. Note, however, that the priority method will remain the one for validation in the Infomaniak app installed (Mail, Euria, kDrive...) on your devices:

1. The notification appears full screen when you open the specified application, and a button allows you to validate the connection (if it is indeed you):
   
2. In the Android settings of the Infomaniak apps (Mail for example), you can choose to activate only the login authentication request notification:
   
3. Thus, an Android notification alerts you to the ongoing authentication request, and you can open the app directly from the notification:
   

This guide explains how to configure and optimize Projects on Euria, Infomaniak's AI assistant, to create customized and secure workspaces using your own instructions and documents.

What is a Project on Euria, Infomaniak's AI assistant?

A Project on Euria is a dedicated workspace that allows you to group your exchanges around a single topic or activity. By adding custom instructions and your own documents, you create a genuine knowledge base that the AI assistant uses to provide you with much more precise and contextually relevant responses. It is equivalent to the Projects on ChatGPT or Claude, with the advantage of exclusive hosting in Switzerland and total protection of your data.

Why create a Project with custom instructions?

Without a project, an AI assistant responds generally. With an Euria project, you provide context through custom instructions: your preferred tone, information about your company, your reference files… Result: tailored responses, as if your AI assistant already knew your universe. Unlike ChatGPT's custom instructions or Claude's project instructions, your data remains hosted in Switzerland and is never used to train models.

How to create your first AI Project on Euria?

To do this:

1. From the Euria homepage, click on "Projects" in the left menu.
2. Click on "New project" and give it a name (for example: "Marketing", "Customer Support", "My Company").
3. Your project is created — all you have to do is customize it with your instructions and documents.

What is a custom instruction and how to add it?

A custom instruction (or custom instruction) is a guideline you give to Euria so that it adapts its responses to your specific needs. Once in your project, go to the Instructions section. This is where you can specify to Euria:

• The tone to adopt (formal, friendly, technical…)
• The context of your exchanges (industry, type of customers, objectives…)
• The role that the AI should play (writer, advisor, analyst…)
• Specific guidelines (languages to use, desired response formats, information to always mention…)

The more detailed your custom instructions, the more relevant and consistent the responses from your AI assistant will be.

How to build a knowledge base with your documents?

Open a project from euria.infomaniak.com, then drag/drop the documents of your choice into the right-hand bar.

You can import your files (PDF, text, spreadsheets, etc.). Euria will use these documents to answer your questions with precise and up-to-date information. This is ideal for depositing, for example, an editorial charter, a product catalog, internal FAQs, procedures, or any other reference document. The richer your knowledge base, the more effective your personalized AI assistant will be.

What types of files can I add to my knowledge base?

Euria supports several common formats to feed your knowledge base: PDF, text documents, markdown, Word, Excel, etc. If a format is not supported, Euria will notify you at the time of import.

How does Euria differ from ChatGPT and Claude for managing AI projects?

Like ChatGPT and Claude, Euria allows you to create workspaces with custom instructions and a knowledge base. The major differences lie in data protection and technological transparency.

Euria is exclusively hosted in Switzerland, in Infomaniak's data centers. Your documents and conversations remain private, no data is used to train AI models, and you have full control over your information. Additionally, Euria relies exclusively on open-source models, which are auditable and deployed locally—unlike the proprietary and closed technologies of ChatGPT or Claude. An open-source model does not call its country of origin. Once deployed locally, it functions like any software installed on a server. For businesses and professionals concerned about the sovereignty of their data, Euria offers a sovereign solution to ChatGPT and Claude compliant with the strictest confidentiality requirements. Sovereignty here refers to the infrastructure, jurisdiction, data flows, and Infomaniak's business model, which depends exclusively on its clients.

Are my data protected on Euria?

Euria relies exclusively on open-source models hosted and executed in Switzerland.

Concretely: the models are not retrained with user data, and conversations are not used to train other models.

The major difference with OpenAI, Google, or Anthropic:

• there is no dependence on an external API

• no data flow to a hyperscaler

• no proprietary opaque technology

• 100% of Infomaniak's staff and data centers are in Switzerland

• and Infomaniak is a 100% independent and Swiss company, compliant with GDPR

Can I create multiple Projects on Euria?

Absolutely. You can create as many projects as needed—one per client, per department, per topic… Each project operates independently with its own custom instructions and its own knowledge base, for an AI assistant truly tailored to each use.

How to get started with Euria Projects?

Go to Euria, Infomaniak's AI assistant, log in, and create your first project in a few clicks. Add your custom instructions and documents to immediately get a personalized AI assistant, hosted in Switzerland.