This guide explains what a support code and a VIP code are (not to be confused with the authorization code used for domain name transfers) on Infomaniak.

Support code and VIP code

The support code allows the Infomaniak Support department to identify you quickly and securely when you contact them and provide them with this sequence of numbers. It is displayed on the user profile page.

The VIP code is reserved for customers who have subscribed to Premium Support and allows identification when you call the technical contact. It is displayed on the service management page.

On this management page, you will also find your various information for contacting Infomaniak as part of the subscribed Support offer.

The code is present on your technical document and also appears on the contact window when you wish to contact Infomaniak via the help button

In the same place, you can grant temporary access to your services (for access possible only to Infomaniak Support collaborators):