This guide is for you if you have received a payment reminder for an Infomaniak invoice even though everything seems to be in order.

Reminder email from Infomaniak?

Check that the reminder received is not a phishing attempt (fake email / message not from Infomaniak / fraud).

Standing order

If you have set up a standing order, the reference number will not match the invoice number.

Since each invoice has an individual reference number, check the invoice for the month or period in question.

Amount / currency discrepancy

The amount of your payment does not match the invoice. Always pay the exact amount of the invoice, and in the currency of the invoice.

Funds in the prepaid account

The payment you made has been received, but due to a problem that occurred when linking your payment to the outstanding invoice, this initial payment was deposited into the prepaid account.

Check the balance of your prepaid account and pay the invoice using this method.

Reminder that crosses with the payment

A payment has been made, but if it was by bank transfer, a reminder may have been sent before the invoice was settled.

You can change how payments should be made:

• the number of reminders
• the number of invoices
• payment methods