This guide explains how to increase your productivity with the Infomaniak Web Mail app (online service ksuite.infomaniak.com/mail) by using its keyboard shortcuts, which allow you to perform certain actions without using the mouse.

Enable or disable shortcuts

To enable or disable keyboard shortcuts throughout the Infomaniak Mail interface:

1. Click here to access the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).
2. Click on the Settings icon ‍ in the top right corner of the interface.
3. Click on Shortcuts.
4. Enable or disable the use of shortcuts:
   

You can also access it using the key combination SHIFT+ALT+H (OPTION+MAJ+H on macOS).

This guide explains how to enable two-factor authentication to secure your Infomaniak account login (and therefore access to kSuite tools, hosting, etc.).

Introduction

• This two-step verification, also known as multi-factor/two-factor authentication (2FA), protects access to your Infomaniak account by:
  1. your chosen password
  2. and a second identity verification method, such as a code obtained on your mobile device.
• If a malicious person were to decipher or steal your password, they would still need a validation code that only the legitimate user can obtain on their mobile device.
• Refer to this other guide if you are an administrator of an Organization and want to enforce 2FA for all users who have not yet activated it.
• You do not need to contact Infomaniak, as we do not have any of your codes or passwords.
  • For any assistance regarding 2FA, please refer to this other guide.

Enable two-factor authentication

To increase the security level of your Infomaniak account:

1. Click here to log in and access the two-factor authentication management in the Infomaniak Manager:
   
2. Once logged in, you can choose a 2FA method:
   
   1. the Infomaniak Authenticator app for iOS / Android devices (refer to this other guide for more information),
   2. another method from the following:
      • any OTP application (such as Authy, for example) to obtain a one-time use code,
      • YubiKey (from Yubico); refer to this other guide for more information,
      • SMS (only for CH / FR / BE / DE countries) to obtain a one-time use code.
3. Click the button to configure the selected alternative method:
   
4. Follow the on-screen instructions to complete the configuration.

Be mindful of existing synchronizations

Once two-factor authentication is enabled, some synchronization tools, such as those using CardDAV or CalDAV protocols, require an application password to replace the previous password and continue connecting directly at regular intervals.

Email services are not affected because the IMAP, POP, and SMTP protocols work with device passwords, which remain the same before and after enabling a two-factor authentication method.

Change the default option or remove one

If you have enabled multiple verification methods (SMS, OTP app, etc.), you can specify which one will be offered by default each time you log in.

1. Click here to log in and access the two-factor authentication management interface in the Infomaniak Manager.
2. Click the button to set it as the default.
3. Click the trash can to remove the selected method and prevent it from being offered again (this only works if another method exists):
   

To completely disable 2FA, please refer to this other guide.

Require authentication each time the browser is opened

To prevent cookies from being saved when browser windows are closed, and therefore require authentication each time you access the Infomaniak Manager when you restart the browser…

… on Chrome

In the Google Chrome settings (chrome://settings/content/siteData – paste this into the address bar, or consult the official documentation), specify the address [*.]infomaniak.com:

This guide explains how to obtain your email address(es) from the Swiss hosting provider Infomaniak.

Introduction

• With the exception of certain free offers, an email address at Infomaniak is always created within a Mail Service.
• This Mail Service is based on a personalized domain name that must exist and be configured for the email to work.
• Example: if you want the address jean.dupont@domain.xyz, you need to:
  1. Own the domain name “domain.xyz”.
  2. Obtain a Mail Service for “domain.xyz”.
  3. Create the email address “jean.dupont”.
• All of this is offered and requested during the ordering process on infomaniak.com, preceded by the creation of a mandatory user account (for which you will need to provide your personal email address, or an existing address in any case).
• If your domain name is already registered with an external registrar, you may need to enter the correct MX record in the DNS zone.

Ordering email addresses for a custom domain

Before or after your registration:

• Read this other guide to choose the email plan that best suits your needs and follow the process to start using the services.
• Once the Mail Service is ordered, you can create the email addresses and then, if necessary, the associated passwords.

Once the Mail Service is activated

• Create your email addresses.
• Configure your emails on your computer and devices.
• Synchronize your contacts & calendars on your devices.
• Migrate your content (including content from another provider).

Add an Additional Mail Service

To add a new Mail Service (in order to obtain new addresses on another domain):

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on the Order button above the table that appears:
   

Increase the Number of Available Email Addresses on an Existing Mail Service

To increase the quota of available email addresses if necessary, please refer to this other guide.

This guide details the two main types of identifiers. They are distinct, even if the address format may be identical.

Infomaniak Account vs. Email Address

Here is a summary of these 2 types of identifier:

What to do if you have connection problems?

There is no need to contact Infomaniak Support (which does not have access to any of your passwords)...

• Having an issue with your Infomaniak account? Reset your account password.
• Having trouble with your email address? Reset your email password.

Explanation

1. As with many other online services, you registered with Infomaniak using a personal email address.
2. This personal email address serves as your login ID when you want to access Infomaniak services.
3. This login ID has its own password (defined when creating your Infomaniak user account – your personal email address, see above).

There is no connection between…

• … this username/password combination described in points 1/2/3 above…
• … and the email addresses you created or obtained from Infomaniak.

A link may exist if the address is identical (for example, you registered with the email address toto@abc.xyz and you also manage this same email address with Infomaniak), but even in this case, the password will most likely be different – once for the login ID toto@abc.xyz and once for the email address toto@abc.xyz.

Other login IDs?

Acquiring other Infomaniak products involves obtaining other credentials, such as those required for FTP, MySQL, SSH connections, etc., but these credentials are entirely independent of the two types described above.

This guide explains how to create an email address from the Infomaniak Mail Service, the powerful and secure solution for hosting your email addresses.

Introduction

• To create multiple email addresses in bulk, please refer to this other guide.
• To delete one or more email addresses, please refer to this other guide.

Create an address on a Mail Service

Prerequisites

• Have a Mail service on your Infomaniak Manager (❓: help).
• Be an Administrator or Legal Representative within the Organization (❓: help).
• Have available free email address slots or adjust the quota beforehand if necessary (❓: help).

Next, to create a new email address:

1. Click here to access the management of your Mail Service in the Infomaniak Manager (❓: help).
2. Click directly on the name assigned to the Mail Service in question:
   
3. Click on the blue Create a mail address button in the top right corner:
   
4. Enter the name that will make up the email address.
5. Click the button to continue:
   
6. Select the creation mode that suits your needs:
   

   1. An address for you or other users (❓: help)

      • Example: make the address directly visible in your Mail interface, or send invitations so that others can use it.

   2. A secondary or alias address (❓: help) that will not be counted against your main quota

      • Requires you to have a primary email address, to which the new name will be linked.

   3. An address that is only used to forward emails (❓: help) and will not be counted against your main quota

      • You will not be able to send messages from this address, but only forward incoming emails to the existing address of your choice.
7. Click the button to continue after making your selection.

Additional actions (button ‍)

Click on the chevron ‍ to the right of the Create a mail address button to access additional actions:

1. Create a generic mail address of the following type:
   1. no-reply (for sending confirmations, validations, invoices, etc.)
   2. catchall (❓: help) to receive all messages for which there is no specific mail address on your domain
2. Create multiple email addresses at once (❓: help) using a CSV file.
3. Create “virtual” addresses that serve as redirects(❓: help)
4. Import content from other email addresses (❓: help)

The easiest way to manage your emails is to use the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).

This interface offers many advantages:

• No software to install or configure.
• Share emails with other users.
• Unified management of all your Infomaniak email addresses.
• Professional inbound and outbound anti-spam and antivirus filter.
• Automatic sorting of incoming messages (filters).
• Sending large attachments.
• Continuously saved.
• kDrive sharing.
• Secure and respects your privacy, hosted in Switzerland by a neutral and independent company.

How to get started with Infomaniak Mail?

1. Click here to access the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).
2. If necessary, associate the email addresses to be managed with Infomaniak Mail.

What would you like to do next?

1. Access the app's settings
2. Change the password for a mail address from Mail
3. Restore deleted emails
4. Add a signature
5. Create an email address with Infomaniak
6. Manage the different users of an email address
7. Modify a user's permissions
8. Sync your devices (emails and/or contacts and calendars)

This guide explains how to change the mobile phone number (used if you forget the password to access your Manager) for your Infomaniak account (i.e., your user account).

Introduction

• To manage your Infomaniak account details, please refer to this other guide.
• To change your login ID, please refer to this other guide.
• To manage the details of the Organization you belong to, please refer to this other guide.

Modify the mobile phone number

To change the phone number associated with your Infomaniak account:

1. Click here to access the security information management section in the Infomaniak Manager.
2. Click on Edit in the Recovery Phone box:
   
3. Enter the country code corresponding to your country and your new mobile phone number.
4. Enter your Manager login password.
5. Click the Next button to save:
   

Note: an administrator within the Organization canPrevent users from requesting a password reset via SMS:

This guide explains how to disable two-factor authentication, also known as two-factor authentication (2FA) or two-step verification, for logging into the Infomaniak Manager (manager.infomaniak.com) or Mail Infomaniak (ksuite.infomaniak.com/mail).

Introduction

• For security reasons, Infomaniak support will never disable alogin validation method enabled on an accountupon simple request.
  • You must follow the procedures below.
• Please note that if you were using SMS authentication, once it is deactivated, you will only be able to re-enable this method if you reside in CH / FR / BE / DE.
  • Outside of these countries, you will need to use Infomaniak Authenticator or any other OTP application.

Disable Two-Factor Authentication

If two-factor authentication is enabled and you want to disable it:

1. Click here to access the 2FA management section in the Infomaniak Manager.
2. Click the Delete button to remove the security:
   
   1. If the red button is inactive / grayed out…
      
   2. … there is probably a security setting in place that prevents you from disabling 2FA:
      
3. Enter the password for logging into your account to confirm:
   

In case of problems

If you have no access to the Infomaniak Authenticator application, the device that receives the verification SMS, or any other authentication method that you have configured, there is no need to call Infomaniak. In this case, you will have to provide a number of security details manually or via the Infomaniak Check (kCheck) app to regain access to your account:

1. Click here to access the Infomaniak Manager login page.
2. Enter your username and your usual and correct password:
   
3. When prompted for additional authentication, click on alternative methods:
   
4. Choose to enter one of your backup codes if you downloaded the sheet when activating 2FA:
   
5. Otherwise, select the last option to request assistance, which will take you to the form where you can submit your identification documents and a selfie for verification:
   
6. Follow the procedure to the end and wait:
   

This guide explains how to remove an email address from the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail) that is currently being accessed by your Infomaniak account.

Detach an email address

To remove an email address that is currently being viewed:

1. Click here to access the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).
2. If necessary, click on the chevron ‍ to the right of the email address currently displayed in the Infomaniak Mail web app.
3. Click on the action menu ⋮ to the right of the email address you wish to unlink.
4. Click on Unlink this email address:
   
5. Click the red button to confirm the removal:
   

Detach an incorrect address

To remove a mail address that is currently linked and displays a warning sign ⚠️:

This guide details the security measures implemented as part of the Infomaniak email offers to detect abusive and abnormal use of an email address.

Introduction

• Number of outgoing emails possible per 24 hours:
  • kSuite Free = 200
  • kSuite Standard = 500
  • kSuite Business = 500
  • kSuite Enterprise = 500
  • my kSuite = 200
  • my kSuite+ = 500
  • Mail Service Starter = 200
  • Mail Service Premium = 500
  • Web Hosting = limit depends on the email service used; otherwise, 50 emails max. via PHP Mail() without authentication.
• For sending emails to a large number of recipients, the Newsletter tool is the most suitable.
• You should also consult these other guides:
  • Limits on the number of recipients per email
  • Storage and email size limits

How are sending quotas calculated?

Quotas are calculated over a rolling 24-hour window and are not reset at midnight. Each email sent is counted for 24 hours from the time it was sent, after which it is automatically released from the quota.

For example, if the limit is reached at 11 a.m., emails sent from that time onwards can only be sent as the previously sent messages reach 24 hours of age. Sending rights are therefore released gradually the next day, and not all at once at midnight.

Why are there sending limits?

Sending limits are applied to protect email services against abusive or abnormal use, including the mass sending of messages from a compromised account.

They also help to limit the risks associated with spam and to preserve the reputation of Infomaniak's servers, in order to maintain good email deliverability.

These limits apply to all emails sent from an address, regardless of the software or application used. Messages addressed to multiple recipients are counted individually: 1 message sent to 2, 42, or 99 people in CC/BCC counts as 2, 42, and 99 messages, respectively.

This guide explains how to transfer to Infomaniak email addresses currently hosted by Orange (France), using an IMAP import tool.

Introduction

• This operation does not affect the data already present in the destination address, nor the data in the source address.
• The entire external mailbox will be imported.
• Once the import process has started, it is no longer possible to interrupt it.
• Any duplicates will be handled: identical content will only be copied once.
• Consult this other guide if you are looking for alternatives to this IMAP process.

Import your entire email history

1. Orange Prerequisites

• Enable the POP/IMAP/SMTP features that are disabled by default (need help?).

2. Infomaniak Prerequisites

• You must have a Mail Service in your Infomaniak Manager.
• Have a number of available addresses or adjust it if necessary.
• Make sure your email is properly secured
• Create one or more addresses on this Mail service.
  • If you have many (10+) email addresses to create, please refer to this other guide regarding bulk creation.
• The destination email address must be linked to the user (= the Infomaniak account) you are using.

3. Import your Orange email content to Infomaniak

1. Click here to access the import tool (online service https://import-email.infomaniak.com).
2. If necessary, log in to your Infomaniak account for the relevant organization; the import will be done to one of the email addresses associated with the Infomaniak Mail web interface (online service ksuite.infomaniak.com/mail) of the Infomaniak account you are using.
3. Click on the IMAP import.
4. Click on one-time import.
5. Fill in the field on the left with your source email address (the content of which will be copied):
   • username@orange.fr for example
6. Fill in the field on the right with the password for this same source email address (see prerequisites).
7. If necessary, modify the Advanced Settings to specify an IMAP server address:
   1. Enter the IMAP server name imap.orange.fr.
   2. Leave the default port (993) and SSL enabled.
8. Click on Confirm.
9. If necessary, enter a second email address to be imported at the same time.
10. Choose the email address from which to import emails; the drop-down menu lists the email addresses currently associated with your Infomaniak Web Mail interface (online service ksuite.infomaniak.com/mail) of the Infomaniak account you are logged into.
11. After selecting the desired destination address from the list, click the blue Import emails button.
12. The copy process has started. You can wait and view the results on the page once the import is complete, or close the window (the import will continue in the background, and progress can be tracked - see below).
13. A confirmation email will be automatically sent to all email addresses involved in the operation once the import is complete, indicating the number of messages copied.
14. Tracking is available in the settings of the destination email address, and only on the web app Mail (online service ksuite.infomaniak.com/mail).
15. Tracking allows you to view the import history for the address in question.

4. Adjust the application settings

Once you have taken the necessary steps to ensure that the domain name associated with your email account works with Infomaniak, modify the settings of the email software/clients you use so that they connect correctly to the Infomaniak servers: follow the configuration wizard.

This guide explains what a web hosting provider like Infomaniak is, and specifies its role, scope, and the limits of its technical support.

Infomaniak, a hosting provider since 1996

According to Wikipedia, a web host is a company that provides Internet hosting for computer systems for individuals or entities who do not wish to do so themselves.

Infomaniak also offers:

• … decades of experience in hosting and high-performance online solutions.
• … over a million users in Switzerland and Europe trusting us with the management of their critical data.
• … a company certified according to ISO 27001, 9001, 14001, 50001 standards and committed to sustainable digital practices.
• … 100% Swiss-made technological expertise with data hosted in Switzerland in its own data centers.
• … a comprehensive knowledge base and a customer support service available to assist you.

Responsibilities and scope of intervention

As a hosting provider, Infomaniak installs, secures, and keeps the server infrastructure up to dateis constantly improving its management interfaces (Manager) and helping its customers to make the most of the tools provided. Infomaniak strives to offer solutions that are accessible to everyone; however, human support for free products is inherently limited in order to guarantee the sustainability of these services.

Support is exclusively for Organization administrators. End customers or users with a contract through a Reseller Partner must first contact their administrator or dedicated service provider.

Scope of technical support

Technical support does not provide assistance for:

• Development and programming: debugging websites, correcting source code, personal scripts (PHP, JS, etc.)
• API usage and integration.
• Application maintenance and webmastering: troubleshooting, updates, or content management for third-party applications (e.g., CMS such as WordPress, email clients such as Outlook, etc.).
• On-site and customized support: remote access, configuration of your own hardware, complex manual installations or migrations.

However, our support team will be happy to assist you with:

• Infrastructure and Manager: resolving incidents related to the network, hardware, or Infomaniak management interfaces.
• Using Infomaniak services: clarifying configuration processes and providing assistance with using our native features.
• Documentation: we will guide you to the relevant resources and technical guides to help you become self-sufficient.

A Premium support service and a migration service are available for more specific needs.

Find external support

For assistance with the content of your website, its programming, or the advanced organization of your email accounts, use the Infomaniak bidding platform, which lists over 1000 verified professionals, or consult the directory.

This guide explains how to change the location of certain folders that are automatically present in the structure of your Infomaniak email address.

Introduction

• The folder structure of a standard mailbox may contain certain special folders, such as the one that stores emails…
  • … once they have been sent (= "Sent messages").
  • … for a few days before they are permanently deleted (= "Trash").
• Everything is already configured so that, by default, synchronized across the various email interfaces worldwide.
• If you wish to make adjustments for various reasons, sometimes linguistic ones, then please refer to the guide below to modify these special folders:
  • drafts
  • sent messages
  • trash
  • archives
• This allows you to customize the synchronization of these folders with IMAP clients such as Outlook, Mail iOS, Thunderbird, Spark, etc.
• Note that this does not change the retention period (❓: help)emails placed in some of these special folders.

Access from the Infomaniak Web Mail app

Prerequisites

• You must have a valid access to the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail) to which the email address is linked.
• You may not have permission to edit special folders: it is possible that the Mail Service administrator has removed this right from their admin account (❓: help).retiré ce droit depuis son compte admin (❓: aide).

To modify these special folders:

1. Click here to access the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).
2. Click on the Settings icon ‍ in the top right corner.
3. Check or select the relevant email address from the drop-down menu in the left-hand menu.
4. Click on Folders:
   

Access from the Mail Service

To access this option from a Mail service:

1. Click here to access the management of your product in the Infomaniak Manager (❓: help).
2. Click directly on the name assigned to the product in question.
3. Click on the email address in question in the table that appears:
   
4. Click on the Folders tab/menu:
   

Configure special folders

Select the desired folders to store your drafts, archives, sent messages, and trash by default by clicking on the area to the right of each item:

This will display the list of folders already present in your email's directory structure.

• If needed, create the desired folder beforehand from Mail or an IMAP software:
  

To modify the default folders that host spam and advertising messages & social media notifications, you must do so directly from the Spam Filter (❓: help) and Advertising Filter (❓: help):

Alternative solutions for…

Some software/email clients also allow you to change the location of special folders. Consult the official documentation for your application if needed. The following links are provided for informational purposes:

… Mozilla Thunderbird

Refer to this other official guide if you are looking for information on assigning specific folders (such as the Trash, Drafts, and Sent Messages folders) to the IMAP account and synchronizing them with Infomaniak.

… Microsoft Outlook 2013

Refer to this other unofficial guide if you are looking for information on how using the IMAP protocol in the application can lead to a configuration where messages are stored only locally and not synchronized with the server, which contradicts the main objective of IMAP, which is to maintain consistency between devices.

… Microsoft Outlook 2021

Refer to this other unofficial guide if you are looking for information on how to save sent emails in the "Sent" folder instead of "Sent Items" in the application.

… Apple iOS

Refer to this other unofficial guide if you are looking for information on how to configure the sent, drafts, and deleted message folders on an iPhone so that they are synchronized with the mail server, by accessing the advanced settings of the Mail application and selecting the corresponding folders on the IMAP server.

This guide explains how to create an alias, which is a variation of your usual email address without having to add a new address to your existing Mail Service.

✘ UNAVAILABLE‍ with
my kSuite (ik.me, etik.com, ikmail.com)

Introduction

• Number of aliases possible per email address:
  • kSuite Free = 1
  • kSuite Standard = 50
  • kSuite Business = 50
  • kSuite Enterprise = 50
  • my kSuite+ = 2 (note: a deleted alias cannot be recreated with the exact same name)
  • Mail Service Starter = 1
  • Mail Service Premium = 50
• An alternative feature exists (❓: help).
• To modify what comes after the @ symbol instead, use alias domains (❓: help).
• Users of the address (on the Mail Infomaniak web app) receive an email each time an alias is added or removed.

How an alias works

You can create alternative versions of your email addresses by modifying what comes before the @ symbol.

For example:

• john-peter.smith@domain.xyz is a long email address…

It can be shortened and used as follows:

• jps@domain.xyz

In this example, you need to create an alias "jps" for the address "john-peter.smith".

Then, if someone writes to jps@domain.xyz:

• their message will arrive in the inbox of the main address (john-peter.smith@domain.xyz).

If someone sends an email to john-peter.smith@domain.xyz AND includes jps@domain.xyz in the CC field:

• their message will arrive twice in the inbox of the primary address (john-peter.smith@domain.xyz).

Add an alias from the Infomaniak Web Mail app

Prerequisites

• You may no longer have permission to manage aliases: the Mail Service administrator may have removed this right from their admin account (❓:

Next, to add an alias:

1. Click here to access the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).
2. Click on the Settings icon ‍ in the top right corner.
3. Check or select the relevant email address from the drop-down menu in the left-hand menu.
4. Click on Alias:
   
5. Click on Add an alias to create a variation of your email address.
6. Enter the desired alias (the part before the @ symbol).
7. Click on Add:
   

Add an alias from the Mail Service

To access the Mail Service:

1. Click here to access your product management in the Infomaniak Manager (❓: help).
2. Click directly on the name assigned to the product in question.
3. Click on the relevant email address in the table that appears.
4. Click on the Alias tab or, from the left-hand menu, click on Alias.
5. Click on the blue Add an alias button.
6. Enter the desired alias (the part that comes before the @ symbol):
7. Click on Apply to save the changes:
   

This guide explains how to…

• … enable filtering of incoming emails
• … automatically categorize advertising messages
• … flag certain fraudulent messages

… in order to reduce unwanted or excessive messages on an email address managed by Infomaniak.

Solutions for excluding, sorting, and filtering incoming emails

Automatic filtering methods

• Refer to this guide to learn how to use the <Spam> folder by activating the spam filter (you can also deactivate it).
• Refer to this other guide to learn how to use the <Promotions> and <Social Networks> (<SocialNetworks>) folders by activating the advertising & social networks filter.

Manual methods

• Consult this guide to report an incoming message that was not detected as spam (advertisement / unsolicited contact).
• Consult this guide to report an incoming message that was not detected as phishing (scam / deceptive fake email).
• Consult this guide to block or allow specific email addresses or even entire domains.
• Consult this guide to define your own sorting and filtering rules ('Sieve language') for incoming emails…
  • …which will allow you, for example, to filter messages addressed to a temporary alias that you can create to protect yourself when registering on new websites.

If you are experiencing a surge in spam or unusual messages, please refer to this other guide to perform some checks.

If your own emails are often incorrectly classified as spam, please refer to this other guide to perform some checks.

To sort and clean a mailbox that has been flooded with messages, please refer to this other guide.

This guide explains how to connect the desktop app Outlook 2016 (desktop application on Windows) to an email address hosted by Infomaniak.

Add the email address to the application

Prerequisites

• Create the email address (❓: my kSuite | Mail Service/kSuite).
• Create a device password (❓: my kSuite | Mail/kSuite Service).
• Verify that the domain is configured correctly (❓: Mail/kSuite Service).

To configure the email application:

1. Open the application.
2. Click on the File menu:
   
3. Click on Account Settings.
4. Click on Add or remove accounts:
   
5. Click on New:
   
6. Enter the email address to connect.
7. Click on Advanced options.
8. Click on Manual configuration.
9. Click on the blue Connect button:
   
10. Click on IMAP:
    
11. Enter the password for the email address you want to connect.
12. Click the blue Connect button:
    
13. If necessary, uncheck the box for additional device settings.
14. Click the blue Finish button:
    
15. Click Fix to correct certain information that was added automatically but is incorrect:
    
16. Click on Advanced options.
17. Click on Manual repair.
18. Click the blue Repair button:
    
19. Check and complete the missing or incorrect information.
20. Click on Outgoing server:
    
21. Check and complete the missing information.
22. Click on Next.
23. Click on Finish:
    
24. Click on Close:
    
25. That's it, your email address is now correctly configured in the application:
    

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP port & encryption protocol and command/method to activate this protocol: 587 + STARTTLS
• Username = the complete email address & (need help?)
• Password = the password generated for the email address you want to access (❓: my kSuite | Mail Service/kSuite).
• Authentication required for sending emails:
  • Enable this in the SMTP settings of your application.
  • Check "use the same settings as the incoming server" or, depending on the software/email client, enter a username (the complete email address) and the generated password.

Refer to this other guide if you are looking for information about other email ports and protocols that are supported (SSL/TLS, for example).

In case of a problem

Check that the Mail service is configured optimally.

It is not necessary to contact Infomaniak Support if your email address works correctly outside the application. The most common error concerns the use of an incorrect password. The troubleshooting guides will help you resolve any potential issues:

• Refer to the solutions provided in this other guide regarding email in general.
• This other guide provides more specific information about Outlook.

… and if your Outlook is no longer working after a change of email password, please refer to this other guide.

This guide explains how to connect the desktop app Microsoft Outlook for Mac version 16.80 (desktop application on macOS) to an email address hosted by Infomaniak.

Introduction

• Instead of the manual configuration for Outlook below, it is recommended to use the Infomaniak Mail macOS app or even Apple Mail with the .mobileconfig configuration profiles provided by Apple.

Add the email address to the application

Prerequisites

• Create the email address (❓: help my kSuite | Mail Service/kSuite).
• Create a device password (❓: help my kSuite | Mail/kSuite Service).
• Verify that the domain is configured correctly (❓: help).

To configure the email application:

1. Open the application.
2. Enter the email address to associate.
3. Click on Continue:
   
4. Click on Synchronize via IMAP (without Microsoft Cloud):
   
5. Check and complete any missing information (❓: help).
   • To do this, activate the toggle switch for displaying advanced settings.
6. Click on Add account:
   
7. Understand and proceed through the various Microsoft information windows:
   
8. Your email address is now configured in the application:
   

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP port & encryption protocol and command/method to activate this protocol: 587 + STARTTLS
• Username = the complete email address (❓: help)
• Password = the password generated for the email address you want to access (❓: help my kSuite | Mail Service/kSuite).
• Mandatory authentication for sending emails:
  • Activate it in the SMTP settings of your application.
  • Check "use the same settings as the incoming server" or, depending on the software/email client, re-enter a username (= complete email address) and the generated password.

Refer to this other guide if you are looking for information about other compatible email ports and protocols (SSL / TLS for example).

In case of a problem

Make sure the Mail service is configured optimally (❓: help).

You do not need to contact Infomaniak Support if your email address works correctly outside the application. The most common error is using an incorrect password. The troubleshooting guides will help you resolve any potential issues:

• Refer to the solutions provided in this other guide regarding email in general.
• This other guide is specifically about Outlook.

… and if your Outlook is no longer working after a change of your email password, please refer to this other guide.

This guide explains how to recall an email from the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).

Introduction

• By default, you have 15 seconds to cancel sending an email.
• If needed, you can disable this feature or increase the sending delay up to 30 seconds.
• This feature applies to all email addresses in your Mail interface.

Configure the cancellation period

To do this:

1. Click here to access the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).
2. Click on the Settings icon ‍ in the top right corner of the interface.
3. Click on Sending in the secondary sidebar menu.
4. Set the cancellation delay (0, 10, 15, 20, 25, 30 seconds) for sending emails according to your preferences:
   

Cancel the current sending

When you click the send button for your message in Mail, you can cancel the sending process during the allotted time by clicking the CANCEL button on the send notification that appears in the center at the bottom of your screen:

The message being sent will revert to the draft stage, and you can resend it if necessary or delete the draft.

This guide explains how to view and modify the login ID for your user account in the Manager, the management interface and dashboard for your Infomaniak products. This same ID also allows you to log in to Mail Infomaniak and various iOS/Android applications such as kDrive, Infomaniak Mail, etc.

Introduction

• To manage your Infomaniak account details, please refer to this other guide.
• To change your phone number, please refer to this other guide.
• To manage the details of the Organization you belong to, please refer to this other guide.

View the currently logged-in ID

The email address used for the current login is displayed in your user menu + on the profile page:

1. Click on the badge with your initials/avatar in the top right corner of the Infomaniak Manager to note the login ID currently in use:
   
2. Click on Manage my account just below to access your profile management in the Infomaniak Manager:
   
3. Your current login ID is also displayed on the page:
   

Change the identifier (login email)

Prerequisites

• The login ID is an email address that must exist and that you must be able to access.
• The new email address must be different from the recovery email address.
• The new email address must not already be used as a login ID for another user account (if this is the case, you should first invite the user to the Organization to grant them all the necessary rights, and then you can remove the old account with the old login ID).

To change the login ID for your Infomaniak account:

1. Click here (or on the badge with your initials/avatar in the top right corner of the Infomaniak Manager) to "Manage my account":
   
2. From the My profile menu, click on your login email address:
   
3. Enter a new email address for login.
4. Confirm your new address by entering it again.
5. Enter the login password for your Infomaniak account.
6. Click on Continue:
   

This guide explains how to add or modify one or more SPF records in a DNS zone (of a domain name) managed in the Infomaniak Manager.

Introduction

• If your domain name is registered with Infomaniak, your email is managed by Infomaniak, but your website is hosted with another provider (e.g., Wix), you are likely managing the DNS zone (and therefore the SPF record) with that other provider: please refer to this other guide for more information.

Understanding SPF records

The SPF (Sender Policy Framework) record type is a standard for verifying the sender's domain name in an email and aims to reduce spam. It indicates which server is authorized, or not, to send emails for a domain. If the SPF check fails for an email, it means that the email was not sent from an authorized server/IP address by the domain administrator. The email is then considered spam.

Strict SPF -all: rejecting unauthorized emails

Infomaniak automatically installs this type of record when creating a Mail Service on your domain (strict SPF):

v=spf1 include:spf.infomaniak.ch -all

Therefore, the recipient server of the email you send will determine that any email not originating from Infomaniak servers will be rejected. This prevents malicious individuals from spoofing email addresses from your domain.

Soft SPF ?all: tolerance for certain emails

You can choose to modify the SPF to use a more flexible template:

v=spf1 include:spf.infomaniak.ch ?all

In this case, the recipient server of the email you send will evaluate, according to its own rules, whether it accepts emails not originating from Infomaniak servers.

In summary:

• ?: the receiving server accepts the message even if the sender is not listed in the SPF record.
• ~: the receiving server generally accepts the message if it is not listed in the SPF, but identifies it as suspicious
• -: the receiving server rejects the message if it is not listed in the SPF (recommended)

Add an SPF record via a TXT record

There are 2 ways to manage SPF records.

If you have a Mail service with Infomaniak, the Global Security tool in the Infomaniak Manager (❓: help) allows you to manage the SPF:

However, since the SPF record is a type of DNS record of type TXT, you can also manage it from the DNS zone of the domain name:

1. Click here to access your domain management in the Infomaniak Manager (❓: help).
2. Click directly on the name assigned to the domain in question.
3. Click on DNS Zone in the left-hand menu.
4. Check in the table to ensure that there is no TXT record yet with a value mentioning SPF, as shown here:
   
5. Click the button to add a record (you will receive an error if you try to add a TXT record with an SPF value when one already exists in the zone):
   
6. Click the TXT radio button to add a record.
7. Click on the Next button:
   
8. Enter the SPF value required for your DNS zone.
9. Leave the default value for the TTL.
10. Click on the Save button:
    

Add Multiple SPF Records

If you use other email providers in addition to Infomaniak, you need to obtain their SPF record and then merge it with Infomaniak's SPF record using a specific syntax.

Example of 3 SPF records to be merged:

• Infomaniak's: v=spf1 include:spf.infomaniak.ch -all
• Those of 2 secondary providers:
  • v=spf1 include:the-second-domain.xyz ?all
  • v=spf1 include:the-other-domain.xyz ~all

... the definitive SPF record to insert into your DNS zone should be in the following format:

v=spf1 include:spf.infomaniak.ch include:the-second-domain.xyz include:the-other-domain.xyz -all

Remove any other SPF entries from your domain's DNS zone!Any DNS addition or modification may take up to 48 hours to propagate (❓: help).

SPF Limit

Multiple SPF records are limited to a maximum of 10 inclusions.

The Infomaniak SPF record generally already includes 4 entries:

• include:relay.mail.infomaniak.ch
• include:app.mail.infomaniak.ch
• include:newsletter.infomaniak.com
• include:amazonses.com

Check your SPF record(s)

If you have a Mail service with Infomaniak, the Global Security tool in the Infomaniak Manager (❓: help) allows you to easily check and correct any problematic records you may have.

If you encounter any issues, we recommend analyzing your domain name on MxToolbox to check if your SPF record contains syntax errors, too many inclusions, or any other issue that could be causing the problem:

… or directly at the address https://mxtoolbox.com/spf.aspx.