Knowledge base

This guide explains how to change the color of events in your calendars within the Infomaniak Calendar web app (online service ksuite.infomaniak.com/calendar) and customize the displayed period.

Define Default Settings

To do this:

1. Click here to access the Infomaniak Calendar web app (online service ksuite.infomaniak.com/calendar).
2. Click on the Settings icon ‍ in the top right corner.
3. Click on Customization.
4. Refer to this other guide regarding the default calendar setting.
5. Settings such as the default event duration or the working hours to display on the calendar will help improve the use of the appointment scheduling assistant:
   
6. Regarding these menu items:
   1. 
      Refer to this other guide.
   2. 
      Refer to this other guide.

Define the Color of a Calendar

To do this:

1. Click here to access the Infomaniak Calendar web app (online service ksuite.infomaniak.com/calendar).
2. Click on the action menu ⋮ to the right of the calendar in question.
3. Click on Edit:
   
4. Choose the desired color.
5. Click the button to Save:
   
6. The specified color will then be visible:
   1. at the level of the Calendar name,
   2. for fixed-time events in the monthly view,
   3. for all-day events in the monthly view,
      
   4. in the daily view:
      
   5. in the agenda view:
      
      etc.

Define the color of an event

To manually change the color of a specific event, a color that will override the calendar's color:

1. Click here to access the Infomaniak Calendar web app (online service ksuite.infomaniak.com/calendar).
2. Create an event and choose its color, or click on an existing event and then on the pencil ✎ icon to edit the details, including its color:
   
3. Confirm at the bottom of the page.
4. The specified color will then be visible on the event itself:
   

Customize the displayed period

To do this:

1. Click here to access the Infomaniak Calendar web app (online service ksuite.infomaniak.com/calendar).
2. Choose to display the calendar in: Day, Week, Month, Year, or Planning view.
3. At any time, click on Today to reset the current view.
4. In Planning view, you can choose the period to display ("this week", "next month", etc.):
   

This guide explains how to transfer to Infomaniak email addresses currently hosted by Google (Workspace with a custom domain or @gmail address), using an IMAP import tool.

Introduction

• Refer to this other guide if you are looking for an alternative to this IMAP process: it is indeed possible to proceed with a Google Takeout export and then an mBox import on our infrastructure.
• This operation does not affect data already present in the destination address or in the source address.
• The entirety of the external mailbox will be imported.
• Once the import process has started, it is no longer possible to interrupt it.
• Any duplicates will be managed: identical content will only be copied once.

Import your entire email history

Infomaniak Prerequisites

• Have a Mail Service on your Infomaniak Manager.
• Have a quota of available addresses or adjust it beforehand if necessary.
• Ensure that the email service is properly secured.
• Create one or more addresses on this Mail Service.
  • If you have many (10+) email addresses to create, refer to this other guide regarding bulk creation.
• The destination email address must be linked to the user (= the Infomaniak account) you are using.

Import email content from Gmail to Infomaniak

1. Click here to access the import tool (online service https://import-email.infomaniak.com).
2. If necessary, log in to your Infomaniak account for the relevant organisation; the import will be done to one of the email addresses linked to the Infomaniak Mail web interface (online service ksuite.infomaniak.com/mail) of the Infomaniak account you are using.
3. Click on the import via IMAP.
4. Click on the one-time import.
5. Fill in the field on the left with your source email address (the content of which you want to copy).
6. Click on the "Connect with Google" button that appears: 
   
   • Make sure you are connecting to the Google account for which you want to copy the emails.
7. Confirm that you authorise the Infomaniak tool to connect to your account (automatic process).
8. Once the pop-up is validated, choose the email address to which you want to import the emails; the drop-down menu lists the email addresses currently linked to your Infomaniak Mail web interface (online service ksuite.infomaniak.com/mail) of the Infomaniak account you are logged into.
9. After selecting the desired destination address from the list, click the blue Import Emails button.
10. The copy process begins. You can wait and see the result on the page once the import is complete, or close the window (the import continues in the background, and progress tracking is available – see below).
11. A confirmation email will be automatically sent to all email addresses involved in the operation once the import is complete, indicating the number of messages copied.
12. A tracking feature is available in the settings of the destination email address, on the web app Mail (online service ksuite.infomaniak.com/mail) only.
13. The tracking feature allows you to view the import history for the address in question.

Adjust application settings

As soon as you have taken the necessary steps to ensure that the domain name associated with your email address works with Infomaniak, modify the settings of the email software/clients you use so that they connect correctly to the Infomaniak servers: follow the configuration wizard.

Labels and data volume

The storage space displayed in Infomaniak may not match the space shown in Gmail, particularly due to the different way labels are managed. Indeed, these labels, which exist in Gmail, will be converted into folders on Infomaniak's servers (the same principle applies as when retrieving mail with an email/IMAP client such as Thunderbird):

Therefore, an email labeled in multiple Gmail folders may be counted multiple times during the migration, which explains why an account displaying, for example, 6 GB in Gmail may occupy 18 GB once transferred to Infomaniak's servers.

This guide explains how to connect the desktop app Outlook 2013 (desktop application on Windows) to an email address hosted by Infomaniak.

Add the email address to the application

Prerequisites

• Create the email address (❓: my kSuite | Mail Service/kSuite).
• Create a device password (❓: my kSuite | Mail/kSuite Service).
• Verify that the domain is configured correctly (❓: Mail/kSuite Service).

To configure the email application:

1. Open the application.
2. Click on the File menu:
   
3. Click on Account Settings.
4. Click on Add or remove accounts:
   
5. Click on New:
   
6. Click on Manual configuration:
   
7. Click on POP / IMAP.
8. Click on Next:
   
9. Check and complete the missing information.
10. Click on Additional Settings:
    
11. Click on the Outgoing Server tab.
12. Click on My outgoing server requires authentication.
13. Click on the Advanced tab:
    
14. Replace the port numbers with the correct information and enable SSL.
15. Click OK.
16. Click Next:
    
17. Click on Close:
    
18. Click on Finish:
    
19. Click on Close:
    
20. Done, your email address is now configured in the application:
    

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP port & encryption protocol and command/method to activate this protocol: 587 + STARTTLS
• Username = the complete email address & (need help?)
• Password: the password generated for the email address you want to access (❓: my kSuite | Mail Service/kSuite).
• Authentication required for sending emails:
  • Enable this in the SMTP settings of your application.
  • Check "use the same settings as the incoming server" or, depending on the software/email client, enter a username (the complete email address) and the generated password.

Refer to this other guide if you are looking for information about other email ports and protocols that are supported (SSL / TLS, for example).

In case of a problem

Check that the Mail service is configured optimally.

It is not necessary to contact Infomaniak Support if your email address works correctly outside the application. The most common error concerns the use of an incorrect password. The troubleshooting guides will help you resolve any potential issues:

• Consult the solutions provided in this other guide regarding email in general.
• This other guide provides more specific information about Outlook.

… and if your Outlook is no longer working after a change of email password, please refer to this other guide.

This guide explains how to manage and modify user permissions (assigning an additional password, setting up an alias, etc. see below for the complete list) for an Infomaniak user, so that they can manage more or fewer configuration elements in the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).

Introduction

• The email address is first created within a Mail Service and can then be used within one or more Infomaniak Mail interfaces by one or more users.
• The creator (or manager) of the address may want to limit the possible actions for one or more of the users who will use the email address.
• This granular permission management can be done when creating an address or later, and you can also define what the default permissions should be, which will always be applied.

List of user email permissions

When you view the users with access to a specific email addresswithin a Mail service, a column allows you to quickly identify the type of permissions granted to the user:

Click on the indication to access the user's permission management, detailed below:

Simply click on the corresponding toggle switch to enable or disable the specific permission. Here is the list:

Manage permissions granted to a user

… from the Mail Service

1. Click here to access the management of your Mail Service in the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the Mail Service in question.
3. Click on the email address in question in the table that appears.
4. There are several ways to modify the permissions of an email address:
   • When adding a user to an email address:
     
   • Once the user has been added:
     1. Click on the action menu ⋮ located to the right of the user's name for the email address.
     2. Select ✎ Edit permissions.
     3. Or click directly on the indication regarding their permissions:
        

… from the Manager (user management)

1. Click here to access user management in the Infomaniak Manager (need help?).
2. Click on the relevant user in the table that appears.
3. Expand the collaborative tools section by clicking on the chevron ‍.
4. Expand the section displaying the email addresses accessible to the user by clicking on the chevron ‍.
5. Click on the action menu ⋮ located to the right of the email address in question.
6. Select Edit permissions.
7. Or click directly on the icons visible in the table:
   

… from the Web Mail app

1. Click here to access the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).
2. Click on the Settings icon ‍ in the top right corner of the interface.
3. Check or select the relevant email address from the dropdown menu in the left sidebar.
4. Click on Shared with.
5. Click on the action menu ⋮ located to the right of the email address user name.
6. Select ✎ Edit permissions:
   
7. You will be redirected to the settings for your email address in the Mail service, specifically to the permissions section for the user in question.
8. Adjust the permissions and save at the bottom of the page:
   

Result for the user

The user whose permissions are revoked will no longer see certain corresponding menus in their email address settings.

For certain features, even if the menu is still accessible, some buttons will be inoperative or grayed out:

This guide explains how to troubleshoot access or usage issues with kDrive on Windows and macOS when third-party software may be interfering with your synchronization.

Introduction

• The kDrive application may sometimes encounter interaction problems with Windows or macOS firewalls, as well as with software solutions for antivirus, VPN, or cleaning.
• This can lead to the inability to synchronize files correctly, failure to open PDFs on the web, or the inability to use Lite Sync mode (on-demand files).
• If you encounter a problem, you must authorize kDrive within these applications and whitelist three essential components:
  1. kdrive.exe (or kdrive.app on macOS)
  2. kdrive_client.exe
  3. The domain: *.infomaniakusercontent.com

Authorize kDrive on…

… macOS

1. Open System Settings (or System Preferences).
2. Click on Privacy & Security (or Security & Privacy).
3. Select Firewall.
4. Click the Firewall Options button (enter your administrator password if prompted).
5. Click the Add Application (+) button.
6. Select the kDrive application to allow incoming connections.
7. Click Add and then OK.

… Windows

1. Open the Start menu and click on Settings.
2. In the search field, enter Firewall.
3. Click on Allow an app through Windows Firewall.
4. Click on the Change settings button.
5. Check the boxes next to the kDrive applications (refer to the introduction).
6. Check the boxes under the network type (private or public) and then click OK.

… Windows Defender

1. Open Windows Security from the notification area.
2. Select Virus & threat protection.
3. Go to Manage settings.
4. Scroll down to Exclusions and click Add or remove exclusions.
5. Click Add an exclusion and add the kDrive files or folders (see introduction).

… Avast

1. Open the Avast interface.
2. Go to Menu > Settings.
3. Under the General tab, click on Exceptions.
4. Click Add exception and enter https://*.infomaniakusercontent.com/*
5. Also go to File Paths to add the kDrive executable files.

An additional action to perform on Avast to prevent any blocking (especially when opening PDFs):

1. Disable QUIC/HTTP3 scanning:
   

… AVG

1. To exclude files from the executable (.exe … see the introduction above), refer to this other guide (step 5).

… Avira

1. Right-click on the Avira icon and temporarily disable protection.
2. Go to Configuration > PC Protection > Scan > Exceptions.
3. Add the kDrive files (see the introduction).
4. Repeat the operation in Real-time Protection > Exceptions.

… Bitdefender

1. Go to Protection > Online Threat Prevention > Settings.
2. Click on Manage exceptions.
3. Add the domain *.infomaniakusercontent.com and check the online prevention option.
4. If you are using the TrafficLight browser extension, also add this domain to its whitelist.
5. To exclude files from the executable (.exe … see the introduction above), refer to this other guide.

… CCleaner

1. Go to Options > Exclude.
2. Click on Add and select the kDrive files or folders.

… CleanMyMac

1. In the scan results screen, hold down the Ctrl key and click on the kDrive items.
2. Select Add to exclusion list.

… ESET

1. Open ESET and press F5 (Advanced settings).
2. Go to Antivirus > Exclusions.
3. Click on Add and enter the paths to kDrive.

… Kaspersky

To resolve kDrive file issues, exclude kdrive.infomaniak.com and *.infomaniakusercontent.com from the scan:

If the problem persists, uncheck the box (3) below:

… Malwarebytes

1. Go to Settings > Exclusions.
2. Click Add Exclusion and select the kDrive files.

… McAfee

1. To exclude files from the executable (.exe … see the introduction above), refer to this other guide.

… Norton

1. Go to Settings > Antivirus > Scans and Risks.
2. In Exclusions / Low Risks, configure the "URLs to exclude from the scan".
3. Add *.infomaniakusercontent.com.
4. To exclude files from the executable (.exe … see the introduction above), refer to this other guide.

… NordVPN

Check within NordVPN, and more specifically in Threat Protection, the list of blocked files or activities to allow kDrive and the domain *infomaniakusercontent.com.

This guide explains how to copy within the desktop app kDrive (desktop application on macOS / Windows / Linux) data from a kDrive to which your Infomaniak user has access to another kDrive to which the same Infomaniak user has access.

Preamble

• To be a user of multiple Organizations, you must have been added to them and have been granted access to the respective kDrives.
  • For example, if the user abc@domain.xyz has a kDrive ABC within their Organization ABC and is invited to the Organization VWX which grants them access to the kDrive VWX, they will see 2 kDrives on ksuite.infomaniak.com/kdrive and will be able to send data from one to the other in 1 click:
    
• Without being a user of multiple Organizations, it is also possible to copy data but only by importing the entire kDrive, without being able to choose specific data.
  • If you wish to import all the data contained on the other kDrive at once, refer to this other guide and choose kDrive at point 6.

Copy data between multiple kDrives

Prerequisites

• Ensure that all Organizations are displayed, otherwise you will not be able to switch from one kDrive to another and consequently will not have the copy function to other kDrives:
  

To copy a folder or file to the other kDrive to which you have access from the same user account:

1. Click here to access the Infomaniak Web app kDrive (online service ksuite.infomaniak.com/kdrive).
2. Check or select the relevant kDrive in the dropdown menu of the left sidebar.
3. If necessary, select the other kDrive from which you wish to copy files:
   
   
    
4. Right-click or click on the action menu ⋮ to the right of the folder or file you wish to copy to the other kDrive.
5. Click on Organize.
6. Click on Copy to another kDrive.
7. Choose the relevant kDrive from the list visible in this same dropdown menu:
   
8. Choose the destination location (knowing that the shared folder ("Organization Folders ") cannot receive a file or folder at its root but you can create a subfolder using the appropriate icon if the user has the rights).
9. Click the blue button to start the copy:
   

This guide explains how to import a calendar into the Infomaniak Calendar web app (online service ksuite.infomaniak.com/calendar).

Introduction

• Refer to this other guide if you only want to display an Infomaniak calendar in read-only mode on Google Calendar (web & mobile app).
• Refer to this other guide if you prefer to edit events in the calendar from both sides, but only on the mobile version of the Google Calendar app.
• You can also import tasks into the dedicated section of the calendar.

Import a calendar via a URL

You can display an existing calendar managed externally in Calendar. It will be automatically updated every hour via the URL you specify.

To do this:

1. Click here to access the Infomaniak Calendar web app (online service ksuite.infomaniak.com/calendar).
2. Click on ‍ in the left-hand menu.
3. Click on "From a URL":
   
4. Enter the URL of the calendar to import.
5. Check the I want to subscribe to this calendar box.
6. If necessary, select the Organization in which the calendar will be imported.
7. Click on Import calendar:
   

You can also go directly through one of the Organizations you belong to:

1. Click here to access the Infomaniak Calendar web app (online service ksuite.infomaniak.com/calendar).
2. Click on the action menu ⋮ to the right of the Organization in the table that appears.
3. Click on "From a URL":
   

Link a Google calendar using its "secret" URL

The "secret" URL of a Google calendar, which you can paste in step 3 above, can be found in the Google calendar settings:

1. Click on the action menu ⋮ to the right of the Google Calendar in question.
2. Click on Settings and sharing:
   
3. Scroll down the page until you find the secret iCal URL and click on the icons to view and/or copy the URL:
   
4. Paste the URL according to the procedure in step 3 of the previous chapter above.

The calendar will be visible and will regularly display any updates made, but it will not be possible to edit it directly from the Infomaniak interface; this is a "one-way synchronization" with Google.

You can, however, force synchronization to immediately display any new events or changes:

1. Click on the action menu ⋮ to the right of the imported calendar on Infomaniak.
2. Click on Display information:
   
3. Click on the SYNC button to synchronize the imported content, then wait a few seconds:
   

Import events via an .ics file

To access the Advanced actions that allow you to import, export, and restore your calendar:

1. Click here to access the Infomaniak Calendar web app (online service ksuite.infomaniak.com/calendar).
2. Click on Advanced actions in the left-hand menu.
3. Click on Import.
4. Upload the .ics file corresponding to the export performed from your previous provider:
   

You can choose which existing calendar to import the events into, or create a new calendar (tasks are also imported if the .ics file contains them).

Export data from your previous provider

Here are some specific guides provided for reference to export the calendar from a third-party provider, which will allow you to re-import this data into Infomaniak:

• Apple Mail
• Gmail
• Outlook (section Publish > ICS link)
• Yahoo
• Proton
• Thunderbird

This guide explains how to print a calendar from the Infomaniak Calendar web app (online service ksuite.infomaniak.com/calendar).

Printing the content of a calendar

If you only use your browser's print function with Calendar, you will print the interface and not necessarily the calendar content. To print the list of your schedule (regardless of the display mode usually selected):

1. Click here to access the Infomaniak Calendar web app (online service ksuite.infomaniak.com/calendar).
2. Click on the printer icon located in the top right corner:
   

This guide explains how to import tasks into the dedicated section of the Infomaniak Calendar web app (online service ksuite.infomaniak.com/all/calendar/tasks).

Introduction

• The .ics file is a standard container (RFC 5545), and within this file, you will find “components”:
  • VEVENT (Event): this is what you see on the calendar grid, with a notion of occupied time (start time DTSTART and end time DTEND or duration).
  • VTODO (Task): this is an action to be performed, often with a due date (DUE), but not necessarily a duration, and a binary status (done or not done).
• Therefore, when importing a .ics file into the Infomaniak Calendar app, the system imports the data into the calendar and its “Tasks” section based on their type.

Importing tasks

If you have a .ics file to import:

1. Click here to access the Infomaniak Calendar web app (online service ksuite.infomaniak.com/calendar).
2. Click on the chevron ‍ to expand the Advanced actions section.
3. Click on Import.
4. Click on the button to select an ICS file (20 MB max):
   
5. Select the file containing the tasks (and/or events):
   
6. Choose the calendar in which to import the data (or create a new calendar for this purpose).
7. Click the button to start the import:
   
8. If the .ics file contained tasks, you will find them in the Tasks section (and any events present in the file will be displayed on the calendar):
   
   

This guide explains how to switch from one Organisation to another from your Infomaniak Manager when you belong to multiple Organisations.

Introduction

• Since you opened your account with Infomaniak, you have been a member of at least one Organisation.
  • If you were the only one and it wasn't an invitation, an Organisation was created in your name and you automatically became its legal representative.
  • Otherwise, you belong to the Organisation that invited you (to join its kSuite, to manage a product, etc.).
  • You can leave Organisations.
• It is perfectly possible to have access to multiple Organisations from the same login credentials and to quickly switch between them.

Switch to one of the other Organisations

To switch to another Organisation among those to which you belong:

1. Click here to access the management of your products (Infomaniak Manager).
2. Click on the chevron ‍ at the top left of the Manager interface.
3. Click on the Organisation you want to access (or display them all to access all the kDrive / email addresses to which you are linked).
4. The change of Organisation is immediate, you are automatically switched:
   

This guide explains how to add a synonym domain to a domain name.

Introduction

• A synonym domain is a domain name that can serve as a secondary name for another domain.
• When a synonym domain is added, it automatically inherits the content of the DNS zone of the main domain (including MX, A, etc. records), as well as its Web and Mail hosting.
• Alternatively, you can also add an alias to a website or add an alias to a Mail service.

Add a synonym domain to a domain

Prerequisites

• The domain name of the future synonym or the management of its DNS zone…
  • … must be registered with Infomaniak,
  • … must be configured with Infomaniak DNS,
  • … must not yet be linked to any product.
• The domain name to which the synonym will be added…
  • … must not be associated with the Infomaniak Newsletter product.

To access your domain names:

1. Click here to access the management of your domain in the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the main domain in question:
   
3. Click on Synonymous Domains in the left-hand menu.
4. Choose to add a synonym.
5. Click on Next:
   
6. Choose an existing domain for this Organization, or order a new domain in advance.
7. Click the button to Confirm:
   
8. That's it:
   

Refer to this other guide if you are looking for information on disassociating a synonymous domain name.

The easiest way to manage your emails is to use the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).

This interface offers many advantages:

• No software to install or configure.
• Share emails with other users.
• Unified management of all your Infomaniak email addresses.
• Professional inbound and outbound anti-spam and antivirus filter.
• Automatic sorting of incoming messages (filters).
• Sending large attachments.
• Continuously saved.
• kDrive sharing.
• Secure and respects your privacy, hosted in Switzerland by a neutral and independent company.

How to get started with Infomaniak Mail?

1. Click here to access the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).
2. If necessary, associate the email addresses to be managed with Infomaniak Mail.

What would you like to do next?

1. Access the app's settings
2. Change the password for a mail address from Mail
3. Restore deleted emails
4. Add a signature
5. Create an email address with Infomaniak
6. Manage the different users of an email address
7. Modify a user's permissions
8. Sync your devices (emails and/or contacts and calendars)

This guide explains how to transfer an Infomaniak product from one Organization to another.

Preamble

• You can move almost all products subscribed with Infomaniak to a different Infomaniak Manager interface than the one on which the product is currently located; this is therefore an internal transfer, from Organization to Organization.
  • my kSuite cannot be transferred.
• The users who currently have access to the selected products will not be transferred (and therefore may no longer have access to the products).
  • Regarding kDrive: users who currently have access to kDrive will be integrated into the new Organization.
  • They will retain their access, their kDrive permissions, but any management rights they may have over the product itself will be lost.
  • Groups (formerly "work teams") are not moved either, rights managed via Groups are also lost.
• If your user has access to multiple Organizations it is even easier to send to one of them the product of your choice.
• The invoices of the selected products will not be transferred.
• This operation does not cause any interruption.

Generate a transfer link

Prerequisites

• Be Administrator or Legal Representative within the Organization.

To transfer a product:

1. Click here to access product transfers management on the Infomaniak Manager (need help?).
2. Click on the Transfer products button:
   
3. Check the product(s) to be moved:
   
4. Read and accept the general conditions.
5. Click on the Transfer button:
   
6. Read and validate any warnings:
   

The transfer has started. Now, at your choice, you can:

1. Copy the transfer link…
2. or send it to the email address of your choice…
3. or select directly one of the Organizations to which your user is attached, and the selected product will be transferred there:
   

At any time you can return to the product transfer page to find the possibilities listed above:

Alternative method

In the case of one-off transfer, you can also go directly to the dashboard of the product concerned and click on Manage (example in the image below) however, since this menu is not always present, it is better to prioritize the first method above, which also allows bulk transfer:

Refer to this other guide regarding Jelastic Cloud.

Receive the product

Once a product transfer has been started by a user…

1. Be on the Organization that must receive the product

• Click here to log in to the Manager on the Organization that must receive the product(s).
  • The user specified when logging in to the Infomaniak account must have administrative rights.
  • If necessary, you can create a new Organization to receive products.

2. Execute the obtained link

• Click on the link obtained in the first step above.
  • You can also simply paste it into a browser while being logged in to the appropriate Infomaniak account.
• 

3. Validate the product transfer

• If necessary, choose the destination Organization using the drop-down menu.
• Read and accept the general conditions.
• Click the Receive the product button (if the button is not clickable, make sure you have selected the Organization):
  

Find transfers in progress or completed from the bottom icon on the left sidebar of the Infomaniak Manager:

This guide explains how to synchronise Microsoft Outlook* Windows contacts & calendars (only Office 365, 2024, 2021, 2019, 2016, 2013, 2010, 2007 versions) with the contacts & calendars hosted by Infomaniak, using an extension for Outlook available on caldavsynchronizer.org.

Introduction

• There is a paid alternative for Windows, Evo Collaborator, which offers a pre-configured profile for Infomaniak.

Configure Outlook CalDav Synchronizer

Outlook CalDav Synchronizer allows you to synchronise contacts & calendars via CalDAV and CardDAV protocols, including multiple (non-shared) calendars:

1. Download CalDav Synchronizer for Outlook.
2. Close Outlook and launch the installation of the plugin downloaded above:
   
3. Once the plugin is installed, open Outlook and click on the new CalDav Synchronizer tab.
4. Click on Synchronisation Profiles.
5. Click on the ＋ icon to create a first profile (for the calendar or contacts – you will need to create a second profile later to synchronize both):
   
6. Choose a generic profile type (first radio button).
7. Click on the OK button:
   
8. Enter a profile name (e.g., the name of the Infomaniak calendar or address book you want to synchronize).
9. Check the synchronization box.
10. Click on the [ ▪ ▪ ▪ ] button:
    
11. Click on the New… button:
    
12. Enter a name for the new folder.
13. Choose the type of items the folder will contain (Calendar or Contacts).
14. Click on the parent folder to create the folder within its structure.
15. Confirm with the OK button:
    
16. Select the newly created folder from the list.
17. Confirm with OK:
    
18. Open the wizard https://config.infomaniak.com/ to obtain the information regarding synchronization with Outlook.
19. Click the button to generate an application password (this allows you to bypass the 2FA for your user account for synchronization purposes only).
20. Copy the information (password, URL, and username) obtained from config.infomaniak.com.
21. Enter your email address, which is the address of your Infomaniak account.
22. Click the button to Test the settings:
    
23. In the window that opens, choose the Infomaniak calendar to synchronize.
24. Click the OK button:
    
25. Additional information may then appear automatically in some fields.
26. Save a second profile if necessary (in this case, start again from step 5).
27. Finish by clicking OK at the bottom right:
    
28. A restart of Outlook may be required to update the added information, which will then be visible in the interface:
    

Resolving duplicate events

If you notice duplicate events in your Outlook calendar that are not duplicated on ksuite.infomaniak.com/calendar, apply these settings:

1. Click to Show Advanced Settings.
2. Click on Event Mapping Configuration.
3. Check the box Use GlobalAppointmentID for UID attribute.
4. Check the Cleanup duplicate events box.
5. Save the changes by clicking the OK button:
   

This removal of duplicate events, and therefore potentially duplicate invitations, may result in a notification of event rejection being sent to the organizer; however, this does not affect the participant's initial choice.

For advanced macOS users

There is an alternative for Outlook / Exchange on macOS, via the ews-caldav-sync Python script:

• Unlike an ICS file import provided by Outlook Web, which only includes the last few weeks of events, the script will import all calendar events, including recurring events, without importing tasks.
• Synchronization via this script is one-way, from Microsoft Exchange to the CalDAV server. It is recommended to run it at regular intervals.

This guide explains how to configure the synchronisation of calendars and contacts Infomaniak with the desktop app Mozilla Thunderbird (desktop application on macOS / Windows / Linux).

Obtain the Advanced URL

Prerequisites

• Obtain your synchronisation information provided by the Infomaniak synchronisation assistant:
  • account address: https://sync.infomaniak.com
  • username: for example AB12345
  • application password if two-factor authentication is enabled or ‍your Infomaniak account password if you have not enabled 2FA

To obtain a more detailed synchronisation URL, generally required for synchronisation with Thunderbird:

1. Open the Infomaniak synchronisation assistant.
2. Click on the blue link Select a device:
   
3. Choose a GNU/Linux type synchronisation.
4. Note the complete synchronisation URL displayed in step 4 of the assistant:
   

Synchronise Calendars and Address Books

Connect to an Address Book CardDAV

With the latest versions of Thunderbird, synchronizing your Infomaniak calendars and address books is offered to you immediately after configuring your email address within the software:

Click on it; the configuration starts:

1. Enter your short username and the advanced URL (see above).
2. Press Continue.
3. Thunderbird then asks for the password (see above).
4. Press OK:
   
5. Once authentication is successful, the application shows you the address books associated with your Infomaniak account; choose which ones to synchronize.
6. Press Continue to finish:
   

Connecting to a remote calendar

Add a new calendar in Thunderbird:

1. If necessary, switch to Calendars.
2. Click on New Calendar…
3. Choose On the Network.
4. Click on Next:
   
5. Enter your short username and the advanced URL (see above).
6. Press the button to find the associated Calendars.
7. Thunderbird then asks for the password (see above).
8. Tap OK:
   
9. Once authentication is complete, the application will display the calendars associated with your Infomaniak account; choose which ones to synchronize.
10. If necessary, you can manage advanced properties for your calendars in Thunderbird.
11. Tap the button to Subscribe and finish:
    

This guide explains how to synchronize your eM Client contacts & calendars with the contacts & calendars hosted by Infomaniak.

Introduction

• Infomaniak contacts & calendars are linked to your Infomaniak account; when you log in to ksuite.infomaniak.com/contacts or /calendar, you will likely need to perform two-factor authentication (2FA) during login.
  • In this case, an application password is required to establish synchronization between your device and Infomaniak tools.
  • But don't worry, creating such a password is offered as part of the configuration wizard.

Synchronize contacts & calendars (eM Client 10 macOS)

Prerequisites

• Obtain your synchronization information provided by the Infomaniak synchronization wizard:
  • account address: https://sync.infomaniak.com
  • username: for example AB12345
  • application password if two-factor authentication is enabled or ‍the password for your Infomaniak user account if you have not enabled 2FA

Then:

1. Open eM Client.
2. Click on the eM Client Menu.
3. Click on Add account:
   
4. Click on Calendar.
5. Click on CalDAV.
6. Click on Next:
   
7. Enter the information obtained from the configuration wizard (see prerequisites).
8. Click on Next:
   
9. Choose a name for the account (e.g., infomaniak) and complete the process.
10. The information retrieved and synchronized with Infomaniak will be displayed in the Calendar section:
    

You can start with the Contacts section if you wish, but in any case, a CalDAV procedure also configures CardDAV, and vice versa:

This guide explains how to delete an email address from the Infomaniak Mail Service.

Delete one or more email addresses

Prerequisites

• You must have a Mail Service on your Infomaniak Manager.
• Be the Administrator or Legal Representative of the Organization.

Removing an email address or terminating a user account is done via the Mail Service dashboard. This action disconnects related services and requires careful attention to the preservation of existing data. To remove an email address (its content will be permanently deleted):

1. Click here to access the management of your Mail Service in the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the Mail Service in question.

Once you are on the email address management page:

A. Delete addresses one by one

1. Click on the action menu ⋮ located to the right of the item in question.
2. Choose to delete the email address.

B. Delete multiple addresses at once

1. Select the addresses to delete by checking the boxes to the left of each line.
2. Click on Delete at the bottom of the screen.

This guide explains how to transfer to Infomaniak email addresses currently hosted by Orange (France), using an IMAP import tool.

Introduction

• This operation does not affect data already present in the destination address or in the source address.
• The entire external mailbox will be imported.
• Once the import process has started, it is no longer possible to interrupt it.
• Any duplicates will be managed: identical content will only be copied once.
• Refer to this other guide if you are looking for alternatives to this IMAP process.

Import your entire email history

1. Orange Prerequisites

• Enable the POP/IMAP/SMTP features that are disabled by default (need help?).

2. Infomaniak Prerequisites

• Have a Mail Service on your Infomaniak Manager.
• Have a quota of available addresses or adjust it beforehand if necessary.
• Ensure that the email is properly secured.
• Create one or more email addresses on this Mail service.
  • If you have many (10+) email addresses to create, please refer to this other guide on bulk creation.
• The destination email address must be linked to the user (= the Infomaniak account) you are using.

3. Import email content from Orange to Infomaniak

1. Click here to access the import tool (online service https://import-email.infomaniak.com).
2. If necessary, log in to your Infomaniak account for the relevant Organization, as the import will be done to one of the email addresses linked to the Infomaniak Mail web interface (online service ksuite.infomaniak.com/mail) of the Infomaniak account you are using.
3. Click on the import via IMAP.
4. Click on the one-time import.
5. Fill in the field on the left with your source email address (whose content you want to copy):
   • username@orange.fr for example
6. Fill in the field on the right with the password for that same source email address (see prerequisites above).
7. If necessary, modify the Advanced Settings to specify an IMAP server address:
   1. Enter the IMAP server name imap.orange.fr.
   2. Leave the default port (993) and SSL enabled.
8. Click on Confirm.
9. If necessary, enter a second email address that you want to import at the same time.
10. Choose the email address to which you want to import the emails; the drop-down menu lists the email addresses currently linked to your Infomaniak Web Mail interface (online service ksuite.infomaniak.com/mail) of the Infomaniak account you are logged into.
11. After selecting the desired destination address from the list, click the blue Import Emails button.
12. The copy process begins; you can wait and see the result on the page once the import is complete, or close the window (the import continues in the background, and progress can be tracked - see below).
13. A confirmation email will be automatically sent to all email addresses involved in the operation once the import is complete, indicating the number of messages copied.
14. A tracking feature is available in the settings of the destination email address, on the Web Mail app (online service ksuite.infomaniak.com/mail) only.
15. The tracking feature allows you to view the import history for the address in question.

4. Adjust application settings

As soon as you have taken the necessary steps to ensure that the domain name associated with your email works with Infomaniak, modify the settings of the email software/clients you use so that they connect correctly to the Infomaniak servers: follow the configuration assistant.

This guide provides instructions on how to obtain one or more Infomaniak invoices before and after payment, and how to view, download, and print all or part of the invoice history for your accounting purposes.

Introduction

• Final invoices can only be printed after they have been paid.
• If necessary, a personalized message can be easily added to your billing documents: see this other guide.

Accessing the Invoice History

Prerequisites

• Be Administrator or Legal Representative within the Organization…
  • … or a simple user account but with the permission to manage accounting enabled:
    

To go to the billing documents page:

• Click here to access the invoice history in the Infomaniak Manager:
  
• The table automatically displays the most recent billing documents.
• The top section allows you to filter documents based on the Paid, Reimbursed, etc. status and based on the desired period (start and end date):
  

Print/export a billing document

To view one of these documents in PDF format and then save it to your device or print it with your printer:

1. On the same page, click on the invoice in question in the table that appears:
   
2. Click the Download button or the chevron ‍ for more options:
   

Export a set of billing documents

To download a set of documents in a CSV file in .csv format, or to receive them by email:

1. On the same page, filter the documents based on the Paid, Reimbursed, etc. status, and based on the desired period (start and end dates).
2. Click on the button at the bottom, depending on the type of export you want:
   

Receive the (next) PDF invoice by email

To ensure that the invoice is always attached in PDF format with each renewal email:

1. Click here to access the configuration/accounting page in the Infomaniak Manager (need help?).
   1. Access requires authentication with a user who has sufficient rights.
2. On this page, enable or disable the addition of PDF invoices:
   

Your preferences are automatically saved as soon as a change is made on the page.

Print a Pro Forma Invoice

Pro Forma invoices do not have any legal, judicial, tax, or accounting value:

1. Click here to access payment management in the Infomaniak Manager.
2. Select the relevant products.
3. Click on Generate a Pro Forma Invoice at the bottom of the table.
   ‍
4. Once displayed, you can then download the Pro Forma Invoice.