This guide explains how to modify in advanced (expert) mode specific entries (records of type A & AAAA, MX, TXT, etc.) within the DNS zone of a domain name registered with Infomaniak.

Prerequisites

• Have a domain name with Infomaniak or at least a DNS zone.
• Understand:
  • the operation of a domain and a DNS zone before modifying the latter…
  • that the DNS zone presented here is valid and used only if the name servers are those of Infomaniak…
  • that any DNS addition/modification can take up to 48 hours to propagate.

Modify an existing record

To configure the services associated with the domain and allow the appropriate resolution of domain names to the corresponding resources (such as external websites, third-party mail servers, etc.):

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on DNS Zone in the left sidebar
4. Click on Advanced View:
   
   • The syntax is accepted in BIND format.
5. Proceed with the editing of the desired information.
6. Save your changes:
   

Restore a DNS zone

Thanks to the Expert mode, you can use versioning to find a previous version of the DNS zone of your domain name and thus restore it as it was at a given time:

1. Once in the Advanced View tab (see above) click on Current Version to expand the menu containing previous dates.
2. Click on the desired date to get a preview of the changes.
3. Click on the blue Save button on the right to return to the selected version:
   
4. Click on the second drop-down menu if necessary to access the restoration of delegated subdomain configurations.

DNS Diagnostic

A tool available on your Manager allows you to easily correct certain problematic records.

This guide explains how to transfer to Infomaniak data (Web, Mail, Domain, and even Cloud) currently hosted elsewhere. You remain the obvious owner of your data, without loss or interruption!

Preamble

• By consolidating your domain names, websites, and email addresses with Infomaniak, you simplify the management of your invoices and services.
• Additionally, linking your domains will be done automatically with your site and email address.
  • You will not need to manually configure the DNS of your domains with another registrar.
• If needed, local partners referenced by Infomaniak can handle these procedures: launch a free call for tenders; they handle everything, freeing you from technical details.

Specific Guides

Click on the link corresponding to your current host:

• Swisscom: complete guide to migrate Web, Mail, and domain name data

Guides for any other host

To not interrupt your site and emails and not lose any content when importing your existing data, migrate your services in the indicated order:

1. Import Web data (all PHP, HTML sites, etc.)

   • For WordPress specifically, refer to this other guide…
      

2. Copy Mail data (addresses and mailbox content, etc.) to kSuite or a simple Mail Service

3. Transfer the domain name (domain management, DNS zone, etc.)

You can also bring other types of data to Infomaniak servers:

• Dropbox, Google Drive content, etc.: refer to this other guide
• Data on Synology or QNAP NAS: refer to this other guide

This guide details the administrative procedures to transfer the management of a domain .lu to Infomaniak.

Transfer a domain .lu

Transferring a .lu domain does not require a transfer code; instead, a validation email will be sent to the domain administrator (as indicated in the WHOIS information) to validate the transfer to Infomaniak.

The domain owner then has 15 days to validate the transfer, otherwise, the transfer will fail.

Once the request is validated, the transfer is almost immediate.

This guide explains how to replace the main domain name associated with a Website (excluding Starter hosting) hosted on Infomaniak in case you want to change the name of your activity or modify the spelling.

Preamble

• It is not possible to simply modify the spelling of the domain name in question.
• You must own the new domain name and install it in place of the current one by performing a reversal (see below).
• You can also rename your Web Hosting product in the Infomaniak Manager, but changing the name of a hosting has strictly no impact on the URLs of the sites.
• You need to act on the domain name and, if necessary, adapt the content of the site.

Change the domain name of the website

Prerequisites

• Prepare the new domain name (if necessary you need to purchase it).
• Install a valid SSL certificate otherwise the reversal will not be offered.
• If the desired modification is rather of the type "subdomain" to "main domain" (dev.domain.xyz → domain.xyz for example) then refer to this other guide.

Then, to replace the domain name assigned to the site with another domain name:

1. Click here to access the management of your site on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the site in question:
   
3. Click on the chevron ‍ to expand the Domains section of this site:
   
4. Refer to this other guide (particularly its Prerequisites) to link the new domain name to your site:
   • It is this new linked domain that will replace the current main domain name after the reversal you will perform below.
5. Once the new domain name is linked to your site, click on the action menu ⋮ to the right of it.
6. Choose Set as main domain:
   
7. If necessary, delete the old domain name and its variants that have become alias domains alias (and not main domains).

If you are using an SSL certificate, you will need to update it to include the added aliases.

If you are using the dedicated IP option, you need to uninstall it and reinstall it after the reversal you are going to perform.

Adapt the site content to the new name

In some cases, the web application used for site development needs to be adjusted to work with the new domain name. Click on the link corresponding to the development of your site to adapt the content:

• WordPress
• Joomla
• Prestashop
• application offered in WordPress & Apps

This guide explains how to obtain the authorization code (EPP code) for a domain name managed by Infomaniak, thus allowing the management of a domain to be transferred to another registrar.

Preamble

• The terms "EPP", "AuthCode", "AuthInfo", "transfer code" and "authorization code" all refer to alphanumeric sequences specific to the domain whose main purpose is to verify the owner's authorization before a transfer between Registrars.
• Refer to the main guide regarding domain transfer procedures.
• The authorization code is always and only sent to the email address of the owner listed in the WHOIS of the domain.

Obtain the authorization code for a domain

To obtain the transfer authorization code:

1. Click here to access the management of your domain on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the domain in question:
   
3. Click on the Manage button ‍.
4. Click on Transfer to another registrar:
   
5. If necessary, to authorize the transfer:
   • Click to deactivate the Domain Privacy option.
   • Click to Unlock this domain.
6. Click the button to Continue:
   
7. The code is sent by email to the contact address (see preamble above).

To resend the code, repeat the procedure to the end.

Particularity of some extensions

• .de domains (trustee)
• .be domains
• Domains .lu
• Domains .pt
• Domains .se

And then?

Once you have entered the authorization code with the third-party provider and the outgoing transfer has started, Infomaniak is no longer involved.

Contact the new registrar to find out the transfer time during which the domain name will still be visible in your Infomaniak interface. Infomaniak unfortunately cannot intervene in any operation that would speed up the outgoing transfer.

This guide explains how to add or modify one or more A and AAAA type records in the DNS zone (of a domain name) managed on the Manager Infomaniak.

Preamble

• This type of record allows a domain name to point to a static IP address (usually a server), type A for an IPv4 and AAAA for IPv6.
• This is the method generally used to redirect your domain name to the IP address of the web server on which your website is hosted. Moreover, this type of pointing is used automatically to link your domain name with your website if they are in the same place and in the same Infomaniak Organization.
• You should only modify this type of record if you have a particular configuration to set up (e.g., pointing a subdomain to an external application).

Modify the DNS zone

To manage this type of record in a DNS zone:

1. Click here to access the management of your domain on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the domain in question.
3. Click on DNS Zone in the left sidebar.
4. Click the button to add a record:
   
5. Click the A or AAAA radio button to add a record.
6. Click the Next button:
   
7. Enter the values necessary for your DNS zone.
8. Leave the default value for the TTL.
9. If necessary, you can request the adjustment of the AAAA record by checking the box, which will allow you to indicate an IPv6 at the same time.
10. Click the Save button:
    

This guide explains how to easily set up a redirection of your domain name managed by Infomaniak.

Preamble

• A Web redirection allows you to redirect a domain name or subdomain to the Internet address of your choice.
• This procedure is only valid if the DNS of the domain is managed by Infomaniak and if Custom Brand is not activated.
  • Any addition/modification may take up to 48 hours to propagate.
• If necessary, create a redirection of your domain with and without the www (domain.xyz and www.domain.xyz).

Redirect a domain to the URL of your choice

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on Web Redirections in the left sidebar.
4. Click on the Add a redirection button:
   
5. Enter the destination address (under To).
6. Choose between a 301 or 302 type redirection.
7. The advanced options allow you to specify a redirection in the form of an iframe (invisible, but not recommended).
8. Click on the button to Confirm:
   

This guide explains how to have multiple denominations (everything that comes after the at sign @ of your email address) for an existing Service Mail, by adding linked domain names.

Preamble

• Existing and future email addresses are automatically valid with all linked domains.
• To completely transform and reverse the domain names of a Service Mail, refer to this other guide.
• To modify the part of your email address that comes before the at sign @, refer to this other guide.
• Note also that you can rename your product in the Infomaniak Manager, but changing the name of a Service Mail has no effect on its addresses. You need to change the domain name.

Add a domain name to the Service Mail

Prerequisites

• Own the new domain name (if necessary, you will need to create it first).
• Refer to the instructions in this other guide by applying the instructions corresponding to your situation (so that the domain name works when it is linked to your Service Mail).

Once the new domain name is ready to be used alongside the old one, you need to add it to the Service Mail:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on Domain Management in the left sidebar:
   
4. Click on List of domains linked to the service in the left sidebar.
5. Click the blue button Add a linked domain:
   
6. It is possible to…
   
   1. … Search for an existing domain within the organization to which you are connected; this will link and automatically update the DNS zone of the added domain.
   2. … Add a domain name or subdomain to manually indicate the domain name or subdomain to use (ideal if the domain name is elsewhere).
   3. … Buy a new domain name.

a: The domain exists at the Organization level

1. Click on the proposed domain name.
2. Click on the blue button Link this domain:
   

It is done, the Mail Service now responds to a second domain name:

b: The domain exists but elsewhere (other Organization, other Registrar...)

1. Enter the domain name to add.
2. Activate the update of the DNS entries (if the domain name situation allows it, the DNS zone of the domain name will be automatically updated).
3. If the point 2 above is active then activate the replacement of any existing entries.
4. Only reverse the domain name if you want to set this new domain name as the main one (this is mainly an administrative issue rather than a technical one).
5. Click on the blue button Link this domain:
   

Example of use

The email contact@une-super-entreprise-familiale.com is a long email address. The synonym domain contact@usef.com is shorter and easier to remember.

By adding the domain "usef.com" to the Mail Service "une-super-entreprise-familiale.com" you authorize all messages sent to contact@usef.com (the linked domain) to arrive among the messages that the address contact@une-super-entreprise-familiale.com already receives.

This guide explains what a Web host like Infomaniak is, and specifies its role, its scope of action, and the limits of its technical support.

Infomaniak, web host since 1996

According to Wikipedia, a Web host is a company that provides Internet hosting for computer systems to individuals or entities who do not wish to do so themselves.

Infomaniak, that’s also:

• … decades of experience in hosting and high-performance online solutions.
• … more than a million users in Switzerland and Europe trusting the management of their critical data.
• … a company certified ISO 27001, 9001, 14001, 50001 and committed to sustainable digital technology.
• … 100% of "Swiss made" technological expertise with data hosted in Switzerland in its own data centers.
• … a rich knowledge base and customer support available to guide you.

Responsibilities and limits of intervention

As a host, Infomaniak installs, secures, and keeps the server infrastructure up to date, evolves its management interfaces (Manager) and assists its customers in the optimal use of the tools provided. Infomaniak strives to offer solutions accessible to all; however, human support for free products is inherently limited to ensure the sustainability of these services.

Support is exclusively for Organization administrators. End customers or users benefiting from a contract via a Reseller Partner must contact their administrator or dedicated service provider first.

Scope of technical support

Technical assistance does not intervene for:

• Development and programming: debugging sites, correcting source code, personal scripts (PHP, JS, etc.)
• The use and integration of APIs.
• Application maintenance and webmastering: troubleshooting, updating, or managing content for third-party applications (e.g., CMS like WordPress, email clients like Outlook, etc.).
• Local and custom interventions: remote control, configuration of your own hardware, complex manual installations or migrations.

But support will be happy to assist you for:

• The infrastructure and the Manager: resolution of incidents related to the network, hardware, or Infomaniak management interfaces.
• The use of Infomaniak services: clarification of configuration processes and assistance in getting started with our native features.
• Documentation guidance: guiding you to the appropriate technical resources and guides to make you self-sufficient.

A Premium assistance and a migration service are available for more specific needs.

Find external help

For help with the content of your site, its programming, or the advanced organization of your mailboxes, use the Infomaniak tender platform which lists over 1000 verified professionals, or consult the directory.

This guide explains how to link a domain name to the Synology NAS that you rent from Infomaniak.

Link an existing domain

To connect your existing domain name to Synology with Infomaniak:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the Synology concerned.
3. Click on Linked Domains in the left sidebar menu.
4. Click on Link a domain name (in the Associated Domains section):
   
5. Enter any subdomain.
6. Choose one of the domain names registered with your Organization.
7. Click the button to Confirm:
   
8. The domain is linked to the device; to remove the link, click on the action menu ⋮ to the right of the item concerned in the displayed table.
9. Click on Unlink the domain and confirm:
   

This guide explains how to add or modify an MX record in the DNS zone (of a domain name) managed on the Manager Infomaniak.

Preamble

• The “MX” record type allows you to specify which provider should manage the messaging (= the target).
• You should only modify this type of record if you have a specific configuration to implement (for example, domain name with Infomaniak and messaging service with an external provider).
• There can be multiple MX records (so that a second messaging service can take over in case the first one fails) and in this case a number designates the priority of each of them (the smaller the number, the higher the priority).

MX for Infomaniak messaging

Infomaniak automatically provides the MX record needed to link your domain name and your messaging, if both are managed within the same organization at the Manager level.

If your configuration requires you to add an MX record yourself to direct mail traffic to Infomaniak, then specify the following MX record:

mta-gw.infomaniak.ch

with the priority 5.

A correct SPF record is also required for the proper functioning of Infomaniak messaging.

Variant specific to certain operators

On the interface of some providers like Gandi, it is necessary to add a point at the end of the MX record: mta-gw.infomaniak.ch.

Modify the DNS zone

To manage this type of record in a DNS zone:

1. Click here to access the management of your domain on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the domain concerned.
3. Click on DNS zone in the left sidebar.
4. Click the button to add a record:
   
5. Click on the radio button MX to add a record.
6. Click on the Next button:
   
7. Enter the MX values required for your DNS zone.
8. Leave the default value for the TTL.
9. Click the Save button:
   

Once added, it is visible in the DNS zone record table:

Learn more

• Link a domain to an Infomaniak Mail Service
• Specify the Infomaniak MX with a third-party web provider

This guide explains how to convert a free Web Starter offer to a more comprehensive and enhanced paid offer, such as Shared Web Hosting or Web Hosting on a Cloud Server.

Preamble

• By purchasing a domain name from Infomaniak, you can add 1 free email address and a basic 10 MB Web space.
• In a few clicks, it is possible to upgrade this offer to benefit from an enhanced experience.

Modify the Starter Offer - Basic Web Page

To upgrade this free offer:

1. Click here to access the management of your hosting on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ located to the right of the item concerned.
3. Click on Modify the Offer:
   
4. Follow the wizard to choose the new type of hosting, pay to complete the offer change.

This guide explains how to convert a free Mail Starter offer to a more comprehensive and enhanced offer, for example, free or paid my kSuite.

Preamble

• By purchasing a domain name from Infomaniak, you get 1 free email address and a basic 10 MB web space: this is the Starter offer.
• In just a few clicks, it is possible to upgrade these offers to unlock the limits and benefit from an enhanced experience.
• To help you identify the Mail offer best suited to your needs, refer to this other guide.

Modify the Starter Offer - Free Mail Service

To upgrade the Starter offer:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ located to the right of the item concerned.
3. Click on Modify the offer:
   
4. Adjust if necessary the number of email addresses to add to the Mail Service using the order assistant that will allow you to complete the offer change until the end:
   

This guide presents the DNS Diagnostic tool, which allows you to verify that the relationships between…

• DOMAIN NAME at Infomaniak
  
  and
   
• MAIL SERVICE at Infomaniak

… are correct, so that Mail traffic is directed to the right place.

Preamble

• To verify, the tool checks the MX, SPF, etc. records.
• You will thus be able to detect and correct certain Mail problems, especially if they are related to DNS (technical information that, in short, determines where such and such Mail traffic should be directed) by acting at the level of your domain.
• Automatic correction is only possible when the domain name is present in the same Organization as the product to which it must be attached.
  • If this is not the case, then the correction must be done manually.

Diagnose a DNS problem

To access the DNS diagnosis of your domain name:

1. Click here to access the management of your Mail Service on the Infomaniak Manager (need help?).
2. Click directly on the  name  assigned to the product concerned:
   
3. Click on Domain Management in the left sidebar:
4. Click on DNS Diagnostic in the left sidebar.
5. Click the button if necessary to refresh the information that should be green.
6. If DNS problems are detected, a red display on the dashboard indicates this:
   
   1. Correct each error individually by clicking on the button located to the right of the item concerned…
   2. … or all errors at once with the button located above the dashboard

Refer to this other guide regarding the same automatic verification process but for Web Hosting.

And if necessary, refer to the messaging security diagnosis.

This guide details the administrative steps to transfer the management of a domain with the extension .de to another registrar than Infomaniak.

Transfer a .de domain elsewhere

As long as the administrative contact mentioned in the WHOIS of the domain to be transferred does not contain an address located in Germany, it will be impossible to request the transfer code. Refer to this other guide to modify the details.

Otherwise, you can delete the domain name and in this case, you must…

• … either contact Infomaniak support (by entering the email address mentioned in the WHOIS details) and request the deletion
• ... or wait for the domain to expire, after which it will be transferred to DENIC, whom you can contact to request the final deletion.

This guide explains how to replace, within an Infomaniak Web Hosting, the address of a site currently a subdomain (https://dev.domain.xyz) with the main domain (https://domain.xyz).

Preamble

• Operations in brief:
  1. We start with a site created and accessible via the main domain URL dev.domain.xyz.
  2. We add an alias domain.xyz to it.
  3. We reverse the 2 types (the main domain becomes an alias and the alias becomes the main domain).
  4. We remove the old name dev.domain.xyz.
• Note that the site's location remains in the original folder on the server; the name of this location may be of the form /sites/dev.domain.xyz but this has absolutely no impact on the production site.
• Also refer to the last chapter of this other guide.

Reverse a linked domain

Here are the detailed operations to go from a site with a subdomain type address to a direct address (here dev.domaine-exemple.ch becomes domaine-exemple.ch):

1. Click here to access the management of your site on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the site concerned:
   
3. Then click on the chevron to expand the Domains section of this site:
4. Click on the Add a domain button:
   
5. Add the desired new name (if the domain name to be added is under the same Organization, it will be suggested in the list, otherwise enter its spelling):
   
6. Enable or disable the checkboxes:
   • If the added domain is not in the form of a subdomain, it is possible to request to automatically add the www version of the domain.
   • Automatically update (if possible) the DNS records of the added domains.
   • Automatically update the related SSL certificates (if possible).
7. Click the button to Confirm and wait:
   
8. Once the addition is complete, click on the action menu ⋮ located to the right of the domain that has just been added and that you wish to set as the main domain:
9. Choose to set the item as the main domain:
   
10. Confirm the operation to proceed with the domain reversal:
    

This guide explains how to set up DNSSEC with Cloudflare for a domain registered with Infomaniak.

Prerequisites

• The DNS zone of the domain must be managed by Cloudflare.

Configure DNSSEC with Cloudflare

To do this:

1. Click here to access the Cloudflare console.
2. Go to the DNS tab.
3. Click on Enable DNSSEC.
4. Keep the following information handy:
   
   (see points 8 & 10 below)
   1. The details under a will go under HASH
   2. The details under b will go under HASH TYPE
   3. The details under c will go under ALGORITHM
   4. The details under d will go under KEY
5. Click here to access the management of your domain on the Infomaniak Manager.
6. Click directly on the name assigned to the domain in question.
7. Activate DNSSEC from the Dashboard:
   
8. On the window that appears, enter the requested information with the data provided by Cloudflare (see point 4 above):
   1. Hash = Digest
   2. Hash Type = Digest Type
   3. Algorithm = Algorithm
   4. Key = Key Tag
9. Click on Activate:
   
10. In the case of a domain with extension.eu, the necessary details may be significantly different (see point 4 above):
    • The details under FLAGS will go under FLAGS
    • The details under PUBLIC KEY will go under PUBLIC KEY

This guide explains how to add or modify one or more SPF records in a DNS zone (of a domain name) managed on the Infomaniak Manager.

Preamble

• If your domain name is registered with Infomaniak, your email is managed by Infomaniak, but your website is hosted with another provider (e.g., Wix), you are probably managing the DNS zone (and therefore the SPF) with this other provider: refer to this other guide on this topic.

Understanding SPF records

The SPF (Sender Policy Framework) record type is a standard for verifying the domain name of the sender of an email and aims to reduce SPAM. It is used to indicate which server is authorized or not to send emails for a domain. If the SPF fails for an email, it means that the email was not sent from a server/IP address authorized by the administrator of the sending domain. The email is then considered as spam.

Strict SPF -all: rejection of unauthorized emails

Infomaniak automatically installs this type of record when creating a Mail Service on your domain (strict SPF):

v=spf1 include:spf.infomaniak.ch -all

Thus, the recipient server of the email you send will evaluate that any email not coming from Infomaniak servers will be rejected. This prevents malicious individuals from impersonating email addresses from your domain.

Flexible SPF ?all: tolerance for certain emails

You can decide to modify the SPF for a more flexible model:

v=spf1 include:spf.infomaniak.ch ?all

In this case, the recipient server of the email you send will evaluate, according to its own rules, whether it accepts emails not coming from Infomaniak servers.

In summary:

• ?: the receiving server accepts the message even if the sender is not listed in the SPF
• ~: the receiving server generally accepts the message if it is not listed in the SPF but identifies it as suspicious
• -: the receiving server rejects the message if it is not listed in the SPF (recommended)

Adding an SPF via a TXT record

There are 2 ways to manage SPFs.

If you have a Mail Service with Infomaniak, the simplest way is to go to the Global Security tool to manage SPFs:

However, since the SPF record is a TXT type DNS record, you can also manage it from the DNS zone of the domain name:

1. Click here to access the management of your domain on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the domain in question.
3. Click on DNS Zone in the left sidebar menu.
4. Check in the table that there is not already a TXT record with a value mentioning SPF as here:
   
5. Click the button to add a record (you will get an error if you try to add a TXT record with an SPF value when one already exists in the zone):
   
6. Click the radio button TXT to add a record.
7. Click the button Next:
   
8. Enter the SPF value required for your DNS zone.
9. Leave the default value for TTL.
10. Click the button Save:
    

Add multiple SPFs

If you use other mail providers in addition to Infomaniak, you need to obtain their SPF and then merge it with Infomaniak's according to a specific syntax.

Example of 3 SPFs to merge:

• That of Infomaniak: v=spf1 include:spf.infomaniak.ch -all
• Those of 2 secondary providers:
  • v=spf1 include:the-second-domain.xyz ?all
  • v=spf1 include:the-other-domain.xyz ~all

...the final SPF to be inserted into your DNS zone should be in the form:

v=spf1 include:spf.infomaniak.ch include:the-second-domain.xyz include:the-other-domain.xyz -all

Delete any other SPF entry from the DNS zone of your domain! Any DNS addition/modification can take up to 48 hours to propagate.

Limits on the number of SPFs

Multiple SPFs are limited to a maximum of 10 inclusions.

The Infomaniak SPF usually already includes 4 inclusions:

• include:relay.mail.infomaniak.ch
• include:app.mail.infomaniak.ch
• include:newsletter.infomaniak.com
• include:amazonses.com

Check the SPF record(s)

The Global Security tool on the Infomaniak Manager allows you to easily check and correct any problematic records you may have.

If you encounter any issues, it is recommended to analyze your domain name on MxToolbox to check if your SPF contains syntax errors, too many inclusions, or any other issues that could lead to an error:

… or directly at the address https://mxtoolbox.com/spf.aspx.

This guide explains what DNSSEC is and how this protection enhances the security of Domains at Infomaniak and the traffic they generate.

Preamble

• Each URL corresponds to an IP address, and when an internet user enters the URL of your site in their web browser, they call on a DNS server whose role is to redirect them to the IP address that corresponds to the entered domain (technically, this is known as DNS resolution).
• When DNSSEC is not activated on your domain name, a malicious person could detect a flaw in a DNS server and modify the correspondence between your domain name and the IP address of your site with an IP address of their choice. In such a case, the internet user who enters the URL of your site would then be redirected to another website that does not correspond to the content of your website.
• DNSSEC allows securing the authenticity of the response provided by the DNS server and thus guarantees to internet users that they are viewing the website they actually want to see. If a hacker attempted to modify the IP address of your domain name in a DNS server protected by DNSSEC at the time of resolution, the latter would refuse their requests, as they would not be authenticated.
• DNSSEC is therefore an additional security measure to the SSL certificate of a site, by guaranteeing to the internet user that they are going to the site that corresponds to the entered URL, and the SSL certificate then intervenes to encrypt the exchanges between the internet user's web browser and the web server of the site they are visiting.

Activate or deactivate DNSSEC

To know the availability of DNSSEC for a specific domain, refer to the specifics of the extensions that concern you from this page (under Frequently Asked Questions by first clicking on the extension concerned).

If necessary, DNSSEC is activated in a few clicks on domain names fully managed at Infomaniak:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Activate or deactivate DNSSEC from the Dashboard of the domain:
   

Check if DNSSEC is activated

Enter the domain name to be checked on this analysis site.

Specific guide

• Configure DNSSEC with the Cloudflare CDN

If your domain is important for your activity, then Renewal Warranty is the assurance of never losing it. As a leading registrar, Infomaniak is daily confronted with clients who have not been able to renew their domain on time. Their website and email addresses are no longer accessible, and this often represents significant damage to their activity.

It is easy and costly to lose a domain

A domain name is registered for a specific period after which it must be renewed to retain ownership. When a domain is not renewed, it enters a redemption period and then falls into the public domain awaiting a new buyer.

The redemption period is a grace period during which it is still possible to act to retain ownership of your domain. However, this last resort is fraught with consequences and incurs fees. In the best-case scenario, it results in the interruption of your website and email addresses for many hours, the time it takes to urgently remove your domain from redemption.

In the worst-case scenario, if there is no intention to reactivate the domain name, it is lost.

Renewal Warranty, the assurance of never losing a domain

With this guarantee, Infomaniak commits to renewing your domain if necessary (blocked payment method, renewal emails not received, prolonged absence, etc.) and will personally contact you by email, SMS, phone, and postal mail to ensure you keep it.

Renewal Warranty is a unique solution that protects you from the involuntary expiration of your domains. You remain the sole owner of your domains and are free to stop Renewal Warranty or cancel your domains whenever you decide.

Activate Renewal Warranty on an existing domain

Refer to this other guide to activate the option in a few clicks.