With Domain Privacy, Infomaniak allows you to preserve the confidentiality of your personal information (name, email address, postal address, and phone number) and effectively protect yourself against SPAM.

Preamble

• Registrars accredited by ICANN are required to publish the owner's contact information of a domain in the public WHOIS directory, which lists all registered domains and primarily serves to:
  • verify the availability of domain names
  • verify trademark infringements
  • contact the owner of a domain in case of a legal issue
• For customers concerned about the confidentiality of their personal data and who do not wish to publicly display their email address, phone number, and postal address in the WHOIS directory, Domain Privacy allows you to mask these real coordinates.
• Thanks to this protection, WHOIS searches for your domain do not return your personal information, but the information of the partner Domain Privacy Trustee SA:
  • You are protected against SPAM: marketing companies and individuals cannot use your personal data.
  • You remain the full owner of your domain.
  • It remains possible to contact you via a secure form that protects your identity.
• Discover the domain name extensions supported by Domain Privacy

Activate Domain Privacy on an existing domain

Domain Privacy is activated in a few seconds:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Activate Domain Privacy from the dashboard:
   

This guide concerns domain names called Premium.

Preamble

• These domain names are designated by the registries (registry) as domains with strong commercial potential for referencing or branding.
• The prices of these domains are set by their registry or by their current owner and do not particularly depend on the extensions (.com, .net, etc.).
• A .art domain can be found for less than 10 EUR just as it can be bought for more than 300 EUR.
• Anyone can buy a premium domain.

Recognizing this type of domain

On the Infomaniak shop, premium domains are topped with a crown to differentiate them. Here is an example:

The 3 characteristics of a premium domain

1. High commercial value
2. Impactful and easy to remember
3. High traffic potential

Why register a premium domain name?

• Renewal at standard price: the price of a premium domain is high the first year, but the cost of its renewal is generally the same as that of a standard domain
• Facilitated transfer: the price of a premium domain generally includes the transfer of the domain and the change of owner

This guide concerns Domain Privacy which protects the owner's details of a domain in the WHOIS directory, and more particularly the domain name extensions compatible with this service.

Preamble

• The possibility of masking or not the owner's details may vary depending on the extension.
• Most domain extensions are supported by Domain Privacy protection.

Extensions compatible with Domain Privacy

To be informed of the support or not depending on the extension that interests you:

1. Go to this page.
2. Specify the desired extension.
3. Click on the magnifying glass icon to start the search:
   
4. Click on the desired extension from the results displayed in the sidebar:
   
5. Scroll down to the Frequently Asked Questions and read the required information:
   

Non-exhaustive list provided as an example:

ac
academy
accountant
accountants
actor
adult
aero
agency
airforce
apartments
archi
army
art
asia
associates
auction
audio
auto
band
bar
bargains
basketball
best
bet
bid
bike
bingo
bio
biz
black
blackfriday
blue
boutique
builders
business
cab
cafe
cam
camera
camp
capital
cards
care
careers
cars
cash
casino
cat
catering
center
ch
chat
cheap
christmas
church
city
claims
cleaning
click
clinic
clothing
cloud
club
co
coach
codes
coffee
college
com
com.co
community
company
computer
condos
construction
consulting
contractors
cool
country
credit
creditcard
cricket
cruises
cz
dance
date
dating
deals
degree
delivery
democrat
dental
desi
design
diamonds
diet
digital
direct
directory
discount
doctor
dog
domains
download
education
email
energy
engineer
engineering
enterprises
equipment
estate
events
exchange
expert
exposed
express
fail
faith
family
fans
farm
finance
financial
fish
fitness
flights
florist
flowers
fm
football
forsale
foundation
fr
frl
fund
furniture
futbol
gallery
game
games
gent
gift
gifts
gives
glass
global
gmbh
gold
golf
graphics
gratis
green
gripe
group
guide
guitars
guru
gy
haus
health
healthcare
help
hiphop
hiv
hockey
holdings
holiday
host
hosting
house
immo
immobilien
industries
info
ink
institute
insure
international
investments
io
irish
jetzt
jewelry
juegos
kaufen
kim
kitchen
land
lat
lease
legal
lgbt
li
life
lighting
limited
limo
link
live
loan
loans
lol
love
ltd
maison
management
market
marketing
me
media
memorial
mobi
moda
moe
money
mortgage
nagoya
name
navy
net
net.co
network
news
ninja
nom.co
onl
online
org
partners
parts
party
pet
photo
photography
photos
pics
pictures
pink
pizza
pl
place
plumbing
plus
poker
porn
press
pro
productions
promo
properties
property
protection
pub
pw
qpon
racing
recipes
red
rehab
reisen
rentals
repair
report
republican
rest
restaurant
review
reviews
rich
rip
rocks
run
saarland
sale
salon
sarl
school
schule
science
security
services
sex
sexy
sh
shiksha
shoes
shop
shopping
show
singles
site
ski
social
software
solar
solutions
space
storage
store
stream
studio
style
supplies
supply
support
surgery
systems
taipei
tattoo
tax
taxi
team
tech
technology
tennis
tf
theater
theatre
tienda
tips
tires
tk
tm
today
tokyo
tools
top
tours
town
toys
trade
training
tube
tv
university
uno
vacations
vegas
ventures
vet
viajes
video
villas
vin
vision
voyage
watch
webcam
website
whoswho
wiki
win
wine
works
world
ws
wtf
xyz
yokohama
zone

This guide explains how to use the Infomaniak Newsletter tool with an external domain name (not managed at Infomaniak).

Prerequisites

• The domain name must belong to you.
• Synonym domains and their main domain cannot be used to send newsletters.
  • It is possible to configure your synonyms as aliases.

Link an external domain

To access the management of Newsletter sending domains:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. If you already have a Newsletter, click on Add a domain:
   
   • Otherwise, click on Start for free:
     
3. Select Other domain from the dropdown menu before entering (or enter directly) the domain name with which you want to send newsletters.
4. Choose a possible monthly limit.
5. Click the button to Continue:
   
6. Add the TXT / CNAME / DKIM records that you will receive by email and visible on the interface by clicking on the button:
   

This guide presents the Domain Status tool, which allows you to verify that the relationships between…

• DOMAIN NAME with Infomaniak
  
  and
   
• WEB HOSTING with Infomaniak

… are correct, so that Web traffic is directed to the right place.

Preamble

• To verify, the tool checks the A, CNAME records, etc.
• You will thus be able to detect and correct certain Web issues, especially if they are related to DNS (technical information that, in short, determines where such and such Web traffic should be directed) by acting at the level of your domain.
• Automatic correction is only possible when the domain name is present in the same Organization as the product to which it must be attached.
  • If this is not the case, then the correction must be done manually.

Diagnose a DNS problem

To access the DNS diagnosis of your domain name:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the  name  assigned to the product concerned.
3. Click on Web in the left sidebar (or on the possible indication to go directly to point 6):
   
4. Click on Domain Status in the left sidebar.
5. If DNS issues are detected, a display on the dashboard indicates it.
6. Correct all errors at once by clicking on the button:
   

DNS Fast Anycast replicates the DNS of your domain around the world to reduce latency and increase the availability of your websites.

Preamble

• Thanks to DNS Fast Anycast, the DNS of your domain are replicated within several Points of Presence (POP) around the world (list below).
• No matter where your visitors are, they are redirected to the nearest DNS server to them, which on average speeds up by 34% (DNS resolution) the access speed to your site.
• Moreover, if one of your DNS servers were to become unavailable, the nearest server naturally takes over and your visitors can continue to access your site.
• The replication of your domain's DNS is automatic and no modification of your code is required.

Manage DNS Fast Anycast

Prerequisites

• DNS Fast Anycast is compatible with all websites, regardless of your host.
• All you need is a domain name managed at Infomaniak.
  • Transfer the management of your domain to Infomaniak if necessary
  • Refer to this other guide to manage external domains.

To access the DNS Fast Anycast option:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Enable or disable the DNS Fast Anycast toggle switch on the dashboard:
   

POP - 'Point of Presence'

By activating DNS Fast Anycast on your domain, your DNS will be automatically replicated in the following points of presence:

Network 1

New York, USA (2x)
Paris, France (2x)
Varsovie , Pologne (2x)
Dublin, Irlande (2x)
Singapour (2x)
Johannesburg, Afrique du Sud
Stockholm, Suède
Vienne , Autriche (2x)
Francfort, Allemagne (2x)
Londres, Royaume-Uni
Dallas, USA
Los Angeles, USA (3x)
Amsterdam, Pays-Bas
Sydney, Australie
Sāo Paulo, Brésil
Miami, USA (2x)

Network 2

Hong Kong, Chine
San José, USA
Dallas, USA
Reston, USA
Chicago, USA
Seattle, USA
Londres, Royaume-Uni
Francfort, Allemagne
Amsterdam, Pays-Bas
Vienne, Autriche
Toronto, Canada
Sydney, Australie
Sāo Paulo, Brésil
Johannesburg, Afrique du Sud
Miami, USA

The points of presence are distributed across two networks that are randomly used when one of your visitors accesses your website.

This guide details the specifics of the .be domain extension (for Belgium), including the administrative steps to transfer the management of a .be domain to Infomaniak.

Preamble

• As with other extensions, but particularly for .be, it is very important to keep the WHOIS information of your domain name up to date to avoid any suspension by DNS.be!
• The terms "EPP", "AuthCode", "AuthInfo", "transfer code" and "authorization code" all refer to alphanumeric sequences specific to the domain, whose main purpose is to verify the owner's authorization before a transfer between Registrars.

Transfer a .be domain to Infomaniak

.be domains are subject to a specific procedure for their authorization code (EPP code). If your previous registrar provided you with an authorization code, it is likely that this one is not valid. Indeed, to obtain the authorization code for a .be, you must either:

• click on "Get the authorization code" from the page that asks for the code,
• or go to dnsbelgium.be and request the authorization code (EPP code).

You should absolutely not try to transfer the domain multiple times in a row with the wrong code otherwise you will block the domain as well as the transfer (Command failed; please contact support - domain locked‍) for several dozen hours without Infomaniak being able to do anything about it. You will have to wait before trying again with another code that must absolutely be the correct one.

Remove a .be from quarantine

Outside of a transfer period, and following outdated WHOIS information or suspicious use of your domain, it is possible that dnsbelgium.be the Belgian registry temporarily suspends this .be domain.

A standard WHOIS query will mention "NOT AVAILABLE" but you will get the actual status directly on their site, and in particular a availability date before which you must absolutely follow one of the three possible outcomes:

1. resolve the issue with DNSBelgium and transfer the domain to Infomaniak,
2. resolve the issue with DNSBelgium and transfer the domain to another registrar (or to Infomaniak if the problem occurred with another registrar),
3. ignore the problem and wait for this availability date to try to re-register the domain (not recommended).

In the first two outcomes, you will need to obtain from DNSBelgium the end of quarantine as well as the authorization code. The operation of (re)registering the domain with Infomaniak is paid (around a hundred €/CHF) so it is important to keep the information up to date as the T&Cs specify.

Verification required

If you encounter this type of errors in the WHOIS, on your site, or via an e-mail report:

• Verification required for domain.be
• This site can’t be reached Check if there is a typo in domain.be. DNS_PROBE_FINISHED_NXDOMAIN
• We only activate this domain name once the contact details of the domain name holder have been validated

… check and update your domain name information so that it works again.

This guide details the procedure to modify the WHOIS details of the domain name holder, which you can apply to an entire batch of domains in your Organization with Infomaniak.

Change details in bulk

To modify the WHOIS details of multiple domain names at once:

1. Click here to access the management of your domain on the Infomaniak Manager (need help?).
2. Select the domains whose owner needs to be modified using the checkboxes.
3. Click on Change owner at the bottom of the table:
4. Choose an existing contact card…
5. … or click on the Add button to create an entirely new contact card.
6. Check your selection as well as any potential modification fees in the box:
   
7. Click on Confirm.

This guide explains how to set up a dynamic DNS record (Dynamic DNS, DDNS) for a domain name whose DNS zone is managed at Infomaniak. This free alternative to Dyn and DynHost is very useful if you want to access devices connected to the Internet from the outside whose IP address is dynamic (e.g., a NAS, a surveillance camera, an Internet router/box/home automation, etc.).

Prerequisites

• The DNS zone of the domain name must be managed at Infomaniak.
  • If necessary, transfer your domains to Infomaniak.
• Your device or application must support dynamic DNS records.

Specific guides

The following guides allow you to link a domain name with:

• … a Synology NAS
• … a Qnap NAS
• … Zyxel / Sunrise Internet Box / TP-Link solutions
• … a UniFI device
• … Swisscom Internet Box
• … Fritzbox
• … Jeedom
• … Linux via ddclient
• … potentially anything thanks to the API…

Guides for any other use

To create a dynamic DNS on your domain:

1. Click here to access the management of your domain on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the domain concerned.
3. Click on Dynamic DNS in the left sidebar menu.
4. Click on the blue button Add a Dynamic DNS.
5. Enter the necessary information:
   
   1. Choose the desired subdomain or leave the Dynamic DNS Name field empty to use the main domain.
   2. Provide an IP address; this will then be dynamically updated by your device/app.
   3. Set up a username / password pair (uppercase, lowercase + numbers, no special characters); the latter will need to be entered in the configuration of your device/app.

This guide explains how to access a Sunrise Internet Box connected to the Internet with a dynamic IP via a domain name.

Prerequisites

• Have a Box that allows configuring a custom dynamic DNS provider.
• A dynamic DNS must have been created on the domain in question.

Link a Sunrise Internet Box to a domain name

There are different models of Sunrise Internet Box. Here is an example:

1. Log in to the Sunrise Box administration interface (http://192.168.1.1 for example).
2. Activate expert mode (button at the top right).
3. Go to DynDNS (top left):
   
4. Click on the DynDNS tab.
5. Activate the Dynamic DNS client.
6. Choose the provider “Custom”:
   
7. Fill in the following fields:
   • Username = the identifier defined in the Manager when adding the Dynamic DNS
   • Password = the password defined in the Manager when adding the Dynamic DNS
   • Hostname = the URL configured in the Manager when adding the Dynamic DNS
8. Below, fill in the following fields:
   
   • Server: infomaniak.com
   • Port: 443
   • Request (to copy-paste as is): https://infomaniak.com/nic/update?hostname=[DOMAIN]&myip=[IP]&username=[USERNAME]&password=[PASSWORD]
   • Update interval (seconds): 300
   • Retry interval (seconds): 30
   • Max attempts: 3

The interface may be presented in this form but the principle remains the same:

Other routers

It's the same principle for an Omada SDN solution from TP-Link; the Update-URL is https://infomaniak.com/nic/update?hostname=[DOMAIN]&myip=[IP]&username=[USERNAME]&password=[PASSWORD]:

And for other models (type Zyxel USG Flex or ax7501-B1 for example) fill in the fields using the data below:

1. Enable DDNS Profile : enable
2. DDNS Type : User custom
3. HTTPS : enable
4. Username : the identifier defined in the Infomaniak Manager when adding the Dynamic DNS (help)
5. Password : the password defined in the Infomaniak Manager when adding the Dynamic DNS (help)
6. Domain Name : host name with the domain
7. Primary Binding Address > Interface : any
8. Backup Binding Address > Interface : none
9. DYNDNS Server : infomaniak.com
10. URL (to copy-paste as is) : /nic/update?password=password(point 5 above)&username=username(point 4 above)&hostname=DomainName
    • example /nic/update?password=abcd1234&username=admin&hostname=abc.domain.xyz

This guide explains how to add or modify one or more TXT record entries in the DNS zone (of a domain name) managed on the Manager Infomaniak.

Preamble

• The TXT record type allows you to insert readable text into the DNS zone of a domain name.
• This is the method generally used to help prevent spam and to verify domain ownership (Google may ask you to do this before using some of their services: refer to this other guide for an example of adding a TXT record to authenticate a domain).

Modify the DNS zone

To manage this type of record in a DNS zone:

1. Click here to access your domain management on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the domain in question.
3. Click on DNS zone in the left-hand menu.
4. Click the button to add a record:
   
5. Click on the radio button TXT to add a record.
6. Click on the Next button:
   
7. Enter the TXT values required for your DNS zone.
8. Leave the default value for the TTL.
9. Click on the Save button:
   

This guide explains how to add an ANAME record in the DNS zone (of a domain name) managed on the Manager Infomaniak.

Preamble

• The ANAME record type allows you to point the root of a domain to another address, similar to a CNAME record but without having to specify a source xyz preceding the domain (xyz.domain.com for example).
• It is therefore not a real DNS record as such and it is not listed in the list of records that can be selected when editing the DNS zone.
• However, since it is a kind of alias, see below the method to follow to set up an ANAME.

Create an ANAME

Creating an ANAME is equivalent to creating a CNAME directly at the root of the domain, and this is not possible.

If you are sure of what you are doing, you can follow this method to create the equivalent of an ANAME:

1. Create a web redirection from the Manager of the domain root (root) to the www.
2. Add a CNAME entry working with www to the target of your choice.

This guide concerns domain names with the .es extension.

Change the owner of a .es domain

Once your owner change request has been made with Infomaniak, you will receive an email containing two codes necessary for the owner change with the registry https://www.red.es/es managing the domain names of the .es extension.

Log in to red.es

If you already have your credentials, log in directly at www.nic.es/sgnd/login.action.

Otherwise, here's how to get your credentials:

1. Go to https://www.dominios.es/es and search for your domain name.
2. Once your domain is selected, you will be redirected to the Domain details page if the site is in English.
3. Retrieve your identifier (Identifier) in the ADMINISTRATIVE CONTACT PERSON section. It is usually in the form 1A4446A-ESNIC-F5.
4. Go to www.nic.es/sgnd/login.action and click on Retrieve password.
5. Enter the identifier obtained to receive your password by email (the sending may take a few minutes).
6. Then log in with your credentials.

Initiate the owner change

1. Once logged in, select the Domain Transfer Request menu.
2. Enter your domain name to display the current owner.
3. In the Identifier field of New registrant, enter the owner code provided by Infomaniak.
4. In the Identifier field of New ACP (PCA in Spanish), enter the administrator code provided by Infomaniak.
5. Click on Continue.
6. Add an identity verification document (passport or ID card) to validate the request with red.es.

Finalize the owner change

1. The new administrator will receive an email from the registry to confirm the transfer.
2. They must log in to the red.es interface with their credentials (administrator code received in the first email) before confirming the request.
3. As before, they must add a document to verify their identity.
4. In the New registrant's conditions acceptance form, enter KEY-SYSTEMS in the Accredited Registrar field and do not change anything else to ensure the transfer goes smoothly.
5. A summary of the request will be displayed, confirming that the change of ownership has been completed.

This guide describes the meaning of TTL, an abbreviation for «Time To Live» as well as the principle of DNS propagation delays, important concepts in the operation of services related to domain names.

Preamble

• The TTL determines how long DNS information is cached before being updated.
• This directly influences the speed of DNS changes propagation across servers worldwide.
• Although reducing the TTL can speed up propagation, the behavior of ISPs and their caches can introduce additional delays.

The TTL (Time to Live)

The TTL (Time to Live) is a key parameter in managing DNS records. It represents the duration, expressed in seconds, during which DNS information can be stored in cache before being updated. When a DNS server or an Internet Service Provider (ISP) queries a DNS zone, it temporarily stores the responses obtained in order to reduce the load on the servers and speed up navigation for users.

For example, if the TTL is set to 24 hours (86400 seconds), the DNS information related to a domain will be cached and will not be updated for the entire duration, even if you have modified parameters such as the domain's IP address. This means that DNS changes will only take effect once this period has elapsed.

It is possible to speed up the application of changes by reducing the TTL before making updates. For example, lowering the TTL to one hour (3600 seconds) allows DNS servers to check new information more quickly after a modification.

DNS propagation

The TTL is directly related to the process of DNS propagation. DNS propagation refers to the time required for changes made to a DNS zone to be distributed across all DNS servers in the world. This delay depends not only on the configured TTL, but also on how ISPs and other DNS servers manage their caches.

When you modify DNS records, DNS servers and ISPs must wait for the TTL delay to expire before retrieving the new information. Thus, the shorter the TTL, the faster the changes propagate through the network. However, some ISPs sometimes ignore the TTL duration and retain the information in cache for a longer period (for example 24 hours or more), which can slow down the propagation of DNS changes, even if you have configured a reduced TTL.

This guide explains how to create and manage your authentication tokens to interact with the Infomaniak API securely.

Preamble

• Token features:
  • Number: no limit on creation
  • Validity: unlimited by default (customizable upon creation)
  • Inactivity: a token is automatically deactivated if it is not used for a year
• Usage example:
  • Token for the Newsletter API

Manage API tokens

When creating, you must define the application and the access scope:

1. Access token management on the Manager (need help?).
2. Click on Create a token:
   
3. Select the product/application and the validity period:
   
4. Confirm the operation with your account password.
5. Important: copy the token and keep it in a safe place; it will no longer be displayed afterwards.

To delete, select them and click on the revocation button that appears:

This guide explains how to link a domain name to the offer kSuite Infomaniak.

Manage the kSuite domain

To get started:

1. Click here to access the management of your kSuite on the Infomaniak Manager (need help?).
2. If a domain is already linked, you can manage it by clicking on the action menu ⋮ to the right of the kSuite name, then Manage domains:
   
3. If no domain is linked yet, you can add 1 by clicking on the button:
   
4. Click the button to add a domain:
   
5. Choose the domain to attach from those in your Organization (still available, i.e., not attached to any service) or enter an external domain name:
   
   • Depending on the situation of your domain (also refer to the information below), you will need to perform some manipulations beforehand…
     
   • … or even purchase a domain if necessary:
     

If the domain name is…

… with Infomaniak, same Organization

If your domain name is registered with Infomaniak and is in the same user account or Organization as the email, then there is nothing to do.

Simply add it to your kSuite:

The domain will be added and visible on the dashboard:

• Refer to this other guide to verify and correct any potential configuration errors.

… with Infomaniak, same Organization and already linked to a Mail Service or kDrive

No problem, you can convert your existing products to kSuite.

… with Infomaniak, different Organization

If your domain name is registered with Infomaniak but in a different user account or Organization, then:

• Edit its DNS zone by specifying Infomaniak's MX (+ SPF & DKIM).
  • Any DNS addition/modification can take up to 48 hours to propagate.

OR

• Move it within the same Organization.

Generally, a message will alert you to this situation:

… and the technical information to be reported where the domain is located will be proposed:

... with Infomaniak using external DNS

If your domain name includes DNS that are not Infomaniak's, then:

• Edit the current DNS zone where it is located (if necessary, consult the help of the relevant provider) by specifying Infomaniak's MX (+ SPF & DKIM).
  • Any DNS addition/modification can take up to 48 hours to propagate.

OR

• Change the current DNS and select the use of Infomaniak DNS.
  • Any DNS addition/modification can take up to 48 hours to propagate.
• Refer to this other guide to verify and correct any potential configuration errors.

This will be indicated to you (see the images above).

... elsewhere with external DNS

If your domain name is registered with another registrar and includes DNS that are not Infomaniak's, then:

• Edit the current DNS zone where it is located (if necessary, refer to the help of the relevant provider) by specifying Infomaniak's MX (+ SPF & DKIM).
  • Any DNS addition/modification can take up to 48 hours to propagate.

OR

• Change the current DNS (if necessary, refer to the help of the relevant provider) by specifying Infomaniak's (this implies having a DNS zone with Infomaniak.
  • Any DNS addition/modification can take up to 48 hours to propagate.
• This DNS zone with Infomaniak will be configured correctly, but refer to this other guide to verify and correct any configuration errors.

This will be indicated to you (see the images above).

... elsewhere but you are bringing it back

If your domain name is registered with another registrar and you wish to bring it to the same place as your Infomaniak email, then:

• Transfer the domain name to Infomaniak (it will be configured correctly, but refer to this other guide to verify and correct any configuration errors).

Otherwise, consider ordering a new domain name if necessary.

This guide explains how to have multiple domain names linked to an existing kSuite by adding additional domain names to it.

Prerequisites

• Own the new domain name (if necessary, you will need to create it in advance).
• Be aware of the instructions in this other guide by applying the instructions corresponding to your situation (so that the domain name works when it is linked to your kSuite).

Add a domain name to kSuite

Once the new domain name is ready to be used alongside the old one, you need to add it to kSuite:

1. Click here to access the management of your kSuite (need help?).
2. Click on the Settings icon ‍‍ at the top right.
3. Click on kSuite in the left sidebar menu.
4. Click on Domains: 
   
5. Click the blue button Add a domain alias: 
   
6. Choose the domain to attach from those in your Organization (still available, i.e., not attached to any service) or enter an external domain name (see prerequisites above).
7. Click the button to add the domain: 
   
8. The domain is successfully attached:
   

This guide explains how to replace the main domain name associated with a kSuite.

Preamble

• Switching the domain linked to kSuite is useful if your activities change name.
• This affects:
  • Custom Brand (i.e. the custom URLs leading to your tools such as kDrive or Euria)
  • Mail Service (i.e. your email addresses)

Modify the kSuite domain name

Prerequisites

• Own the new domain name (if necessary, create it in advance).
• Be aware of the instructions in this other guide by applying the instructions corresponding to your situation (so that the domain name works when it is linked to your kSuite).
• Add the domain name to kSuite.

Once the new domain name is ready to be used in place of the old one:

1. Click here to access the management of your kSuite (need help?).
2. Click on the Settings icon ‍‍ at the top right.
3. Click on kSuite in the left sidebar menu.
4. Click on Domains:
   
5. Click on the action menu ⋮ located to the right of the domain intended to replace the current domain.
6. Click on Set as main domain:
   
7. Information is displayed, click on the Continue button.
8. Be aware of the information on the screen and then confirm you have read it.
9. Click on the Continue button:
   
10. Click on the Confirm button:
    

Impact on the Mail Service

By reversing the domain name of the kSuite above, the Mail Service within kSuite is automatically updated. You switch from:

... to this:

This guide explains how to connect a site created with Site Creator Infomaniak to a domain name.

Prerequisites

• The Site Creator Free offer allows access to the site via a domain name in the form 123xyz.infomaniak.site…
  • To connect a custom domain name, you must first upgrade to a higher offer:
    
• The Site Creator Lite and Pro offers include a free domain name for 1 year among the extensions .ch, .com, .fr, .org, .co.uk, .be, .de, .eu, .it, .es
• If you wish to use an existing domain, it must be in the same Organization.

Connect Site Creator to a domain name

To connect Site Creator (Lite or Pro) to a domain name:

1. Click here to access the management of your site on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the site in question.
3. Click on Connect my site to a domain to start the configuration wizard:
   
4. The wizard offers to create a new domain name or use an existing one:
   
   • If you create a new domain name at this time, you will need to return to this configuration wizard once the order is complete.
   • If you choose to attach a domain from those existing in your Organization, the wizard offers a list of domains and a subdomain can be created at this time:
     
5. Click the Next button.
6. Check the selected address and then click the button to Confirm:
   

Manage Site Creator domain name(s)

To manage the domain name(s) used with Site Creator:

1. Click here to access the management of your site on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the site in question.

At the top of the page, any messages regarding issues with Site Creator and domains are displayed.

Further down, you can manage your domains if there are any, click on the chevron ‍ if necessary:

Temporary domain, provisional address, preview URL...

Multiple domain names can be linked to Site Creator, deleted, or swapped and reversed if necessary.

Click on the action menu ⋮ to the right of the domain in question:

However, the preview URL, of type 123xyz.infomaniak.site and distinct in the list of Site Creator domains, cannot be deleted for the proper functioning of your site.

This guide explains how to remove the link between a domain name and my kSuite.

Preamble

• Once removed, the domain name is available again to link to one of your services.

Remove the linked domain

To unlink a domain name from my kSuite:

1. Click here to access the management of your my kSuite on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ to the right of the my kSuite name.
3. Choose Manage domains:
   
4. Click on the icon ⋮ to the right of the domain name to unlink.
5. Click on Unlink the domain:
   
   • In the case of a my kSuite paid offer, you cannot unlink the domain name (terminate the paid offer first if necessary):
     
6. Activate if necessary the deletion of the domain name DNS entries.
7. Confirm the detachment.
8. Click the button to validate: