This guide details how to back up an Android device (Samsung, Huawei, OnePlus, etc.) using Acronis on Swiss Backup Infomaniak, the independent Swiss cloud backup solution.

Preamble

• What you will be able to back up:
  • Contacts & Calendars
  • Photos (the size and original format of your photos are preserved)
  • Videos
• It is also possible to back up other types of data.
• Make your life easier! If needed, local partners referenced by Infomaniak can handle these procedures. Launch a free call for tenders. They handle everything, freeing you from technical details.

Configure the backup

Prerequisites

• Have a Swiss Backup Infomaniak space with available device quota (minimum 1) for Mobile:
  
• If necessary, increase the device quota according to your needs.
• Add the device to the Infomaniak Manager to receive the login credentials.
• Refer to the Acronis documentation on this subject.

To configure the mobile backup on Android with Acronis:

1. Download and install the Acronis Cyber Protect application from the Google Play Store.
2. Open the Cyber Protect mobile app by logging in to the Acronis Agent with the credentials obtained after adding the device (need help?).
3. Click on Back up and choose the data to back up.
4. Click on Confirm to start the data backup.

This guide details how to back up an Apple iOS device (iPhone, iPad, etc.) using Acronis on Swiss Backup, the independent Swiss cloud backup solution.

Preamble

• What you can back up:
  • Contacts & Calendars
  • Photos (the size and original format of your photos are preserved)
  • Videos
• It is also possible to back up other types of data.
• Make your life easier! If needed, local partners referenced by Infomaniak can handle these procedures. Launch a free call for tenders. They take care of everything, freeing you from technical details.

Configure the backup

Prerequisites

• Have a Swiss Backup Infomaniak space with an available device quota (minimum 1) for Mobile:
  
• If necessary, increase the device quota according to your needs.
• Add the device to the Infomaniak Manager to receive the login credentials.
• Review the Acronis documentation on this subject.

To configure mobile backup on Android with Acronis:

1. Download and install the Acronis Cyber Protect app (not Acronis Mobile) from the App Store.
2. Open the application by logging in to the Acronis Agent with the credentials obtained after adding the device (need help?).
3. Click on Backup and select the data to back up.
4. Click on Validate to start the data backup.

This guide explains how to retrieve specific files or folders/directories from a backup created with Acronis and Swiss Backup, Infomaniak's Swiss backup solution.

Preamble

• The online view from the Acronis console allows you to view a file or folder with a maximum size of 100MB; beyond that, it is imperative to download the file or folder in order to view it.
• Also refer to the Acronis documentation on this subject.

Restore specific data

To do this:

1. Click here to access the Acronis Console with the credentials obtained after adding the device (need help?).
2. Click on the device concerned​​ from the All devices menu on the left.
3. Click on Restore from the menu that appears on the right.
4. Click on Restore files / folders.
5. Select the files to restore.
6. Click on Restore.

This guide explains how to uninstall the Acronis Backup Agent for Swiss Backup on Apple devices.

Also refer to Acronis documentation on this subject.

Remove Backup Agent from macOS

To remove Cyber Protect:

1. Click here to access the Acronis Console with the credentials obtained after adding the device (need help?).
2. Click on the user icon at the top right.
3. Click on Downloads:
   
4. Choose the client suitable for your machine.
5. Open the .dmg once downloaded.
6. Double-click on Uninstall:
   
7. Confirm if necessary the opening of the application.
8. Confirm if necessary the uninstallation of the application.
9. Wait until the uninstallation is complete.

This guide details how to back up a QNAP-type NAS using rClone or HBS via the OpenStack Swift protocol on Swiss Backup, the backup solution in an independent Swiss cloud.

Preamble

• The various services offered by Infomaniak are all compatible with the corresponding standard protocols (S3/Swift for storage, for example), therefore if you encounter a problem with third-party software, contact its publisher or a Partner and consult the support policy as well as section 11.9 of the Infomaniak Terms of Service.

Connection via rClone

Prerequisites

• Have a Swiss Backup space from Infomaniak with an available device quota (minimum 1) for a Cloud Backup.
• Add 1 device of type Cloud to obtain the OpenStack Swift parameters.
• Install the rClone application (https://www.qnapclub.eu/en/qpkg/330) or HBS (https://www.qnap.com/en/software/hybrid-backup-sync) on the QNAP.

To configure a new backup:

1. Copy the content below into the rclone.conf file in the .config/rclone directory of the user (e.g. /share/homes/backupuser/.config/rclone/rclone.conf)
2. Check the configuration with "rclone config".
3. Start the copy with the command "rclone sync /share/to/sync Infomaniak:default".

Replace SBI-XXXXXXXX and "passwd" according to the information specific to your device (refer to this other guide):

[sb_project_SBI-XXXXXXXX]
type = swift
user = SBI-XXXXXXXX
key = passwd
auth (1) = https://swiss-backup.infomaniak.com/identity/v3
domain = default
tenant = sb_project_SBI-XXXXXXXX
tenant_domain = default
region = RegionOne
storage_url =
auth_version =

Connection via HBS (Hybrid Backup Sync)

To configure a new backup:

1. Open HBS and go to Backup & Restore then click on Create new Backup job.
2. Select the NAS folder to back up then click on Next.
3. Choose OpenStack Swift then enter the information according to the instructions below:
   
   • Name: give a name to the backup
   • Select "Use Keystone Infrastructure"
   • Select "V3"
   • Project name: sb_project_SBI-XXXXXXXX (replace SBI-XXXXXXXX with your own identifier, same below)
   • User ID: SBI-XXXXXXXX
   • Password: the one generated on Swiss Backup
   • Authentication service (1): https://swiss-backup.infomaniak.com/identity/v3
4. Click on Create.
5. Region name: RegionOne
6. Bucket name: default
7. Multipart Size: leave 128MB
8. Click on Select.
9. Click on default at the destination level, then on OK.
10. Name the task.
11. Then configure the desired parameters such as the backup frequency and bandwidth limitation.
12. Click on Create.

This guide explains how to find a solution if you are running a backup with Swiss Backup but it fails with a connection error. It is necessary to check what may be blocking the connection…

Antivirus

In some cases, security programs such as antivirus or other security suites block the functionality of the Acronis Agent.

Add the program folders and executables to the whitelist to resolve the issue:

• Windows: https://kb.acronis.com/content/36429#Windows3
• macOS: https://kb.acronis.com/content/36429#macOS4
• Linux: https://kb.acronis.com/content/36429#Linux5

Closed ports

Refer to the documentation on the ports that need to be open or unused by another process and check the ports automatically with the Acronis CVT utility:

• Windows / Linux: https://kb.acronis.com/content/47678
• macOS: from a Terminal type application (command-line interface, CLI / Command Line Interface) run the following command:

echo 0 | nc eu5-cloud.acronis.com 443 >/dev/null && echo "eu5-cloud.acronis.com 443: OK";echo 0 | nc eu5-cloud.acronis.com 7790 >/dev/null && echo "eu5-cloud.acronis.com 7790: OK";echo 0 | nc swift01-acronis.cloud.infomaniak.ch 44445 >/dev/null && echo "swift01-acronis.cloud.infomaniak.ch 44445: OK"; echo 0 | nc eu5-baas.acronis.com 8443 > /dev/null && echo "eu5-baas.acronis.com 8443: OK"

This guide details how to manually save data using the Mountain Duck application (macOS / Windows) via the OpenStack Swift protocol on Swiss Backup, the backup solution in an independent Swiss cloud.

Preamble

• Mountain Duck allows file synchronization as an alternative to Dropbox (for this use, it is also recommended to use kDrive).
• The various services offered by Infomaniak are all compatible with the corresponding standard protocols (S3/Swift for storage, for example), therefore if you encounter a problem with third-party software, contact its publisher or a Partner and consult the support policy as well as article 11.9 of the Infomaniak TOS.

Configure Mountain Duck with Swiss Backup

Prerequisites

• Have a Swiss Backup Infomaniak space with available device quota (minimum 1) for a Cloud backup.
• Add 1 device of type Cloud to obtain the OpenStack Swift parameters.
• Download and install Mountain Duck (macOS / Windows).

To configure a new backup:

1. Open Mountain Duck.
2. Create a New connection.
3. Select the corresponding profile from the list of available profiles (according to information specific to your device — refer to this other guide) or choose more options:
   
4. and search for the corresponding profile:
   ‍
5. Fill in the fields according to information specific to your device (according to information specific to your device — refer to this other guide) by assembling Project:Domain:Username:
   
6. Click on Connect.
7. Enter the password (see point 4 above):
   
8. Click on Log in.
9. To automatically start Mountain Duck when you log in, check the Enable item at startup box from the General tab of Preferences:
   

This guide details how to back up a Synology NAS using the Hyper Backup application via the OpenStack Swift protocol on Swiss Backup, the backup solution in an independent Swiss cloud.

Preamble

• In the event of a disaster, it is possible to order a Synology directly from Infomaniak. You can then restore your data easily using the Hyper Backup tool, thus ensuring the continuity and security of your information.
• It is also possible to use Cloud Sync: refer to this other guide.
• The various services offered by Infomaniak are all compatible with the corresponding standard protocols (S3/Swift for storage, for example). Therefore, if you encounter a problem with third-party software, contact its publisher or a Partner and refer to the support policy as well as Article 11.9 of the Infomaniak T&Cs.

Configure Hyper Backup for Synology NAS

Prerequisites

• Have a Swiss Backup space from Infomaniak with an available device quota (minimum 1) for a Cloud backup.
• Add 1 device of type Cloud to obtain the OpenStack Swift parameters.

To configure a new backup:

1. Log in to the administration interface of your Synology NAS (DSM).
2. If necessary, install the Hyper Backup application from the Package Center: 
   
3. Open the Hyper Backup application.
4. Click on the to add a new Cloud provider.
5. Choose OpenStack Swift from the list of providers: 
   
6. Fill in the fields according to the information specific to your device (refer to this other guide) and modify the drop-down menus if necessary as shown below: 
   

   • Warning: make sure to specify “name” in the drop-down menus shown above, as these usually indicate “id” by default…

7. Choose the volumes and applications to back up: 
   
8. Define the frequency of the backup and check the box to enable encryption (keep the encryption key safe so you can use your backup if necessary): 
   
9. Backup rotation allows you to avoid overloading your backup location by limiting the maximum number of backups to keep: 
   

If you have insufficient backup quota on Hyper Backup or if you want to delete the historical versions of backup data, refer to this other guide.

Restore / view backups

To restore / view your backups:

• You can use any Swift compatible Keystone V3 client, for example Cyberduck.
• If your backups are in a .hbk format (Synology proprietary format)…
  • … and you no longer have a NAS, download the .hbk file and use their software Hyper Backup Explorer.
  • Refer to their official guide to restore on another Synology NAS.

This guide details how to back up a computer equipped with the Linux distribution of your choice using Acronis on Swiss Backup, the backup solution in an independent Swiss cloud.

It is also possible to back up (Cloud Backup) a Linux server using rClone.

Prerequisites

• Check the Linux versions supported by the Acronis Agent; use uname -r to know your kernel version.‍
• Have a Swiss Backup Infomaniak space with available device quota (minimum 1) for VM or Linux/Windows server:
  
   
• If necessary, increase the device quota according to your needs.
• Add the device to the Infomaniak Manager to receive the login credentials.

Differences between devices

Choose Virtual Machine:

• Virtual machine hosted on a hypervisor environment (e.g., VMware, Hyper-V, Scale Computing HC3, or Virtuozzo).
• VPS server or virtual machine in a Public Cloud Infomaniak environment
  • These environments rely on virtualization technologies, and the license is designed to cover this type of configuration.
  • The physical host that hosts the virtual machines must be covered by a single license, and this license includes all VMs present on this host.
• Hypervisor cluster with multiple hosts (each host requires a VM license).

Choose Linux Server:

• Physical machine or an individual virtual machine running Linux (server operating system).
• Standalone server machine (whether it is hosted locally or on a cloud without a complex virtualization environment, and without a hypervisor like VMware or Hyper-V to manage virtual machines on this device).
  • Each license covers an individual physical or virtual machine.
• Physical server at your home or in a colocation.

Configure the backup

To install the Acronis Cyber Protect 15 agent on a Debian system using only the command line, without a graphical interface:

1. System update

Before installing anything, it is recommended to update the list of available packages.

sudo apt update

You can display the list of available updates without installing them:

apt list --upgradable

Partial update (optional)

If you only want to update certain specific packages:

sudo apt install nom_du_paquet_1 nom_du_paquet_2

Complete system update (optional)

To apply all available updates:

sudo apt upgrade -y

2. Installation of required dependencies

The following packages are necessary for the proper functioning of the Acronis agent:

sudo apt install -y rpm gcc linux-image-$(uname -r) linux-headers-$(uname -r)

3. Downloading the Acronis agent

Download the official installer for the Acronis Cyber Protect 15 agent for Linux (full version):

wget "https://dl.acronis.com/u/AcronisCyberProtect15/Release/AcronisCyberProtect_15_64-bit.x86_64" -O acronis_agent.bin

4. Agent installation

Make the file executable and start the installation:

chmod +x acronis_agent.bin
sudo ./acronis_agent.bin

The installation starts in interactive mode.

5. Agent registration

At the end of the installation, a message will appear asking you to register the agent.

You will be given a registration code of the type:

Go to https://acronis.infomaniak.com/bc/reg
Enter the code: AB12-CD34

Open the indicated URL from another device with a browser (computer, tablet, or phone) and enter the displayed code to complete the registration.

Then create a backup plan.

This guide details how to save your chosen files and directories using the Duplicati application via the OpenStack Swift protocol on Swiss Backup, the backup solution in an independent Swiss cloud.

Preamble

• The various services offered by Infomaniak are all compatible with the corresponding standard protocols (S3/Swift for storage, for example), therefore if you encounter a problem with third-party software, contact its publisher or a Partner and consult the support policy as well as section 11.9 of the Infomaniak Terms and Conditions.

Install the Duplicati software

To do this:

1. Go to the Duplicati website: https://www.duplicati.com/
2. Click the "Download Duplicati" button.
3. Choose the version corresponding to your operating system or your Linux distribution.
4. Launch the program installation, you can keep the default choices.

Configure the Duplicati software

Prerequisites

• Have a Swiss Backup Infomaniak space with available device quota (minimum 1) for a Cloud Backup.
• Add 1 device of type Cloud to obtain the OpenStack Swift parameters.

Then:

1. After installation, a web page should have opened; if not, go to http://localhost:8200.
2. Click on Add Backup then select Configure a new backup.
3. Give a name and optionally a description to your backup plan.
   • Enable or disable encryption and create an encryption phrase if necessary.
4. In Storage Type select Openstack Object Storage / Swift
   • Replace SBI-XXXXXXXX and "passwd" according to your device's specific information (refer to this other guide):
     Bucket Name: default
     OpenStack AuthURi: https://swiss-backupXX.infomaniak.com/identity/v3 (XX = check your Swiss Backup Manager account and replace the exact URL)
     Keystone API Version: V3
     Domain Name: default
     Username: SBI-XXXXXXXX
     Password: your password
     Identity Name: sb_project_SBI-XXXXXXXXXX
     API Key: leave blank
     Container Region: leave blank
   • Click on Test Connection and verify that your credentials are correct, then click on Next.
5. Select the folders to back up and click on Next.
6. Define your backup preferences.
7. It is recommended to leave the Remote volume size option at its default value.
8. Choose your data retention preference.
   • The Smart backup retention option is recommended - a backup will then be kept for each of the last 7 days, each of the last 4 weeks, each of the last 12 months.
9. Click on Save.
   • You will be taken back to the home page; you can start a backup immediately by clicking on Start now next to the name of your backup or wait for the next scheduled backup.

Restore a device with Duplicati

To do this:

1. Open a web browser and go to http://localhost:8200.
2. Click on the "Restore" menu on the left.
   • If Duplicati is not configured to access your Swiss Backup space, see above.
3. Choose the location from which you want to restore data.
4. Choose the date of the data to restore in the Restore from dropdown menu…
   1. You can also use the search field if you want to restore a specific file/folder.
   2. Select the data to restore in the tree view.
5. Choose the data restoration location:
   1. Original location restores the data where it was during the backup.
   2. Choose location allows you to restore data to a different folder than the original one.
6. Choose whether you want to keep the files that already exist on your machine in case of conflict or rename the files with their last modification date.
7. Click on Restore and wait for the process to complete.

Resolve a 502 bad gateway or 401 unauth error

With Windows 10, connections to the Infomaniak Swift server are made with TLS1.2, whereas with Windows 11, this is done with TLS1.3, which generates errors. If you restrict the choice to TLS 1.2, then everything works fine.

To do this:

• Add the advanced option of allowed SSL versions:
  
• and select Tls 1 2:
  

This guide explains how to install the Acronis Agent on macOS for Swiss Backup even if the Gatekeeper application attempts to block the installation and causes an error “Unable to open install.pkg because Apple cannot verify that it does not contain malicious software”.

Allow Acronis in Gatekeeper

To do this:

1. Open the Acronis install.pkg file so that the error appears.
2. Go to System Preferences (in the Apple menu).
3. Select Security and Privacy then the General tab if necessary.
4. A text appears regarding install.pkg, click on Open Anyway.
5. Confirm your decision to open the file by clicking the appropriate button.

This guide details how to back up the data from your folders and nodes Jelastic Cloud via the OpenStack Swift protocol on Swiss Backup, the backup solution in an independent Swiss cloud.

Preamble

• To back up the data, an extension for Virtuozzo (Jelastic Cloud) is available in the node addons.
  • Learn more about the extension (add-on) on Github.
  • Do not look for the extension in the Marketplace, it is not there.
• The various services offered by Infomaniak are all compatible with the corresponding standard protocols (S3/Swift for storage, for example), therefore if you encounter a problem with third-party software, contact its publisher or a Partner and consult the support policy as well as article 11.9 of the Infomaniak TOS.

Configure the Swiss Backup extension on Jelastic Cloud

Prerequisites

• Use Jelastic Cloud (at least one Jelastic environment must be active with the extension installed for your backups to be visible).
• Have a Swiss Backup Infomaniak space with a quota of available devices (minimum 1) for a Cloud backup.
• Add 1 device of type Cloud to obtain the OpenStack Swift parameters.

To add the extension useful to Swiss Backup on Jelastic Cloud:

1. Log in to the Jelastic Cloud Dashboard of your server.
2. Go to the node addons section:
   
3. Search for and install the Backup / Restoration extension:
   
    

Two types of backups are then possible and detailed below:

1. Back up specific folders.
2. Create a snapshot of an entire node.

Back up specific folders

To back up specific directories:

1. Enter the username and password according to the information specific to your device.
2. Check Backup your data.
3. Check Backup specific folders
4. Enter the absolute path of the folders to back up in the Folders to backup field; it is possible to specify multiple folders by separating each path with a comma, for example: /root/admin/, /home/user1/, /jelastic/containers/ (in this example, 3 folders have been specified)…
   ‍

Next, you need to define the frequency of backups (read more below).

Back up an entire node

To back up an entire node:

1. Enter the username and password of your Swift device on Swiss Backup.
2. Check Backup your data.
3. Check Backup all files to back up the entire file system of a node; some files are automatically excluded:
   • the folders /dev,/proc, /sys, /run
   • unmounted file systems as part of the root partition, including virtual file systems
     

Next, you need to define the frequency of backups.

Define backup frequency and retention policy

Two options are available to perform the backup:

1. daily (at 20h UTC)
2. every hour (at the start of the hour, for example at 13h, 14h, etc.)

You can define the retention period of your backups in years, months, days, and hours. To keep your backups indefinitely, simply set the parameters to 0.

If, for example, you perform backups every hour and set a retention policy of 1 year, 2 months, 4 days, 2 hours, this means that each backup will be available for a period of 1 year, 2 months, 4 days, 2 hours (=10322 backups). Note that backups are deleted every Sunday at 22h30 (UTC).

Restore backups

Restore data from a node

1. Log in to your server's Jelastic Dashboard.
2. Once the extension is added and the username and password of your Swift device on Swiss Backup are provided, check Restore your data.
3. Select the node containing the backup to restore:
   
4. Select the backup to restore and the restore folder.
5. Click the Restore button:
   

Restore specific folders from a snapshot (CLI)

Each backup corresponds to a unique ID. You can include and exclude folders from your snapshots during a restore. To view your snapshots:

1. . /home/.config/swissbackup/openrc.sh
2. restic snapshots
   
3. Use --exclude and --include to restrict the restore to a subset of files in the snapshot. For example, to restore a single file: restore 79766175 --target /tmp/restore-work --include /work/foo

There are case-insensitive variants of --exclude and --include called --iexclude and --iinclude. These options work the same way but ignore the case of the paths.

Modify the backup configuration

To do this:

1. Log in to your server's Jelastic Dashboard.
2. Once the extension is added and the username and password of your Swift device on Swiss Backup are provided, modify the configuration as desired.

The backup schedule is set by a cron job, and backups are performed using the restic tool.

To manually modify the backup schedule (CLI), as a root user, run the command crontab -l to display the current times:

• The line containing retention-all.sh corresponds to the backup task
• The line containing purge.sh corresponds to the backup retention task

Example:

Modify the schedule using the command crontab -e.

You can modify the line composed of the script retention-all.sh or retention.sh, these scripts correspond to the launch of your backups. Warning: the crons have been designed to avoid issues between backups and multiple deletions. Be mindful of the time required for backups and deletions…

• Learn more about cronjobs: crontab.guru
• Learn more about restic: restic.net

Manually delete backups (CLI)

To do this:

1. Source the configuration file:
   . /home/.config/swissbackup/openrc.sh
2. Display available backups:
   restic snapshots
3. Delete the desired backup:
   restic forget IdBackup --prune
4. Delete all backups of a file except one:
   restic forget --tag folders --keep-last 1 --prune

Delete backup scheduling

This button allows you to delete the scheduling of your backup:

Uninstall the Swiss Backup extension

It is necessary to delete the backup scheduling (see above) before being able to delete the Swiss Backup extension:

This guide explains how to customize the resources (CPU and bandwidth) used by Acronis software to back up your computer with Swiss Backup.

Preamble

• This procedure is particularly useful if your Internet connection or your computer slows down when backups are in progress.
• Also refer to the Acronis documentation on this subject.
• Warning: by limiting the resources allocated to your backups, these may take longer to complete.
   

Customize the resources dedicated to backups

To access the Acronis management interface:

1. Click here to access the Acronis Console with the credentials obtained after adding the device (need help?).
2. Click on Settings in the left sidebar.
3. Click on System settings in the left sidebar.
4. Click on Performance and backup time slot.
5. Click on YES to enable performance customization.
6. Define the resources dedicated to Acronis:
   • CPU priority: allows you to limit the power allocated to your backups.
   • Output speed: allows you to limit the bandwidth allocated to your backups; on macOS, enter this parameter in Ko/second as the % value is only taken into account under Windows.
   • Define a time slot during which the resources will be lower: this allows you to allocate all resources to your backups when you are not using your computer e.g. reduced resources from 6am to 6pm while Acronis can use all resources during the night.
7. Click on Save:
   

This guide explains how to create a new device (Cloud backup via OpenStack Swift) on Swiss Backup, the independent Swiss cloud backup solution.

Prerequisites

• Order an Infomaniak Swiss Backup space.
• When ordering, have defined the quota of available device(s) (minimum 1) under backup type Cloud:
  
• If necessary, increase the device quota according to your needs.

Add a device (for OpenStack Swift connection)

To access Swiss Backup and configure a new free backup:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned:
   
3. Click on the blue button Manage my devices (in the Cloud Backup Space section):
   
4. Click on the blue button Add a device:
   
5. Choose the free backup type/protocol Swift.
6. Click on the blue button Continue:
   
7. Choose the user who will receive the connection information (if necessary, choose a user different from yours and specify the details of the person in the additional step that follows).
8. Click on the blue button Continue:
   
9. Give a name to the backup.
10. Define the maximum disk space that this backup space should represent from the total volume of the subscribed Swiss Backup, increasing the total size if necessary via the blue link.
11. Click on the blue button Continue:
    
12. Click on the blue button to display the connection information:
    
13. This section mentions, among other things, the figure representing the location, useful for completing certain information that you will need to provide when configuring your backup application.
14. This section provides an example of a backup method, made easier by downloading a configuration profile.
15. This section provides all the connection information.
16. The location or host server name.
17. The password (to be generated using the blue link that will open the assistant in a browser popup or via the link received by email) as well as other additional information, such as the Tenant, for certain backup applications:
    

And then?

Once the device is added to the Swiss Backup interface within the Infomaniak Manager, you can configure the application of your choice to start your Cloud backups via the protocol mentioned in this guide.

This guide explains how to create a new device (Cloud backup via FTP / SFTP) on Swiss Backup, the solution for backup in an independent Swiss cloud.

Prerequisites

• Order a Swiss Backup space from Infomaniak.
• When ordering, have defined the quota of available device(s) (minimum 1) under backup type Cloud:
  
• If necessary, increase the device quota according to your needs.
• Warning: for the transfer of a file from an FTP / SFTP connection to succeed, the file size must not exceed 10 TB.
  • It is recommended to check and adjust if necessary the timeout parameters of your FTP software/client.

Add a device (for FTP/SFTP connection)

To access Swiss Backup and configure a new free backup:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned:
   
3. Click on the blue button Manage my devices (in the Cloud Backup Space section):
   
4. Click on the blue button Add a device:
   
5. Choose the free backup type / protocol FTP/SFTP.
6. Click on the blue button Continue:
   
7. Choose the user who will receive the connection information (if necessary, choose a user different from yours and specify the contact details of the person in the additional step that follows).
8. Click on the blue button Continue:
   
9. Give a name to the backup.
10. Define the maximum disk space that this backup space should represent from the total volume of the subscribed Swiss Backup, increasing if necessary the total size via the blue link.
11. Click on the blue button Continue:
    
12. Click on the blue button to display the connection information:
    
13. This section mentions, among other things, the figure representing the location, useful for completing certain information that you will need to provide when configuring your backup application.
14. This section provides the full connection information.
15. The location or host server name for the SFTP and FTP connection below, with the port number (default ports for these protocols).
16. The password (to be generated using the blue link that will open the assistant in a browser popup or via the link received by email):
    

And then?

Once the device is added to the Swiss Backup interface within the Infomaniak Manager, you can configure the application of your choice to start your Cloud backups via the protocol mentioned in this guide.

This guide explains how to create a new device (Cloud backup via S3 Compatible) on Swiss Backup, the independent Swiss cloud backup solution.

Prerequisites

• Order a Swiss Backup space from Infomaniak.
• When ordering, have defined the quota of available device(s) (minimum 1) under backup type Cloud:
  
• If necessary, increase the device quota according to your needs.

Add a device (for S3 connection)

To access Swiss Backup and configure a new free backup:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned:
   
3. Click on the blue button Manage my devices (in the Cloud Backup Space section):
   
4. Click on the blue button Add a device:
   
5. Choose the free backup type/protocol S3.
6. Click on the blue button Continue:
   
7. Choose the user who will receive the connection information (if necessary, choose a user different from yours and specify the contact details of the person in the next additional step).
8. Click on the blue button Continue:
   
9. Give a name to the backup.
10. Define the maximum disk space that this backup space should represent from the total volume of the subscribed Swiss Backup, increasing the total size if necessary via the blue link.
11. Click on the blue button Continue:
    
12. Click on the blue button to display the connection information:
    
13. This section mentions, among other things, the figure representing the location, useful for completing certain information that you will need to provide when configuring your backup application.
14. This section provides all the connection information.
15. The password (to be generated using the blue link that will open the assistant in a browser popup or via the link received by email) which includes a "Endpoint", a "Access Key" and a "Secret Key" :
    

And then?

Once the device is added to the Swiss Backup interface within the Infomaniak Manager, you can configure the application of your choice to start your Cloud backups via the protocol mentioned in this guide.

This guide details how to manually save data using the FileZilla application (macOS / Windows / Linux) via the SFTP protocol on Swiss Backup, the backup solution in an independent Swiss cloud.

Preamble

• It is also possible to use Cyberduck (Swift): refer to this other guide.
• The various services offered by Infomaniak are all compatible with the corresponding standard protocols (S3/Swift for storage, for example). Therefore, if you encounter a problem with third-party software, contact its publisher or a Partner and consult the support policy as well as section 11.9 of the Infomaniak Terms of Service.

Configure FileZilla

Prerequisites

• Have a Swiss Backup Infomaniak space with available device quota (minimum 1) for a Cloud Backup.
• Add 1 device of type Cloud to obtain the SFTP parameters.
• Download and install FileZilla (macOS / Windows / Linux).

To configure a new backup:

1. Fill in the fields according to the information specific to your device (refer to this other guide):
   
   1. Host: sftp.swiss-backup02.infomaniak.com
   2. Username: Swiss Backup device name (e.g., SBI-MS0020)
   3. Password: Password generated via the email received after creating the Swiss Backup device
   4. Port: 22
   5. Click on Connect

FileZilla also allows you to set up connections so that you do not have to re-enter the login credentials:

1. Click on the Site Manager icon:
   
2. Click on New Site:
   
3. Fill in the fields according to the information specific to your device (refer to this other guide):
   1. Host: sftp.swiss-backup02.infomaniak.com
   2. User: Swiss Backup device name (e.g., SBI-MS0020)
   3. Password: Password generated via the email received after creating the Swiss Backup device.
   4. Port: 22
   5. Click on "Connect".

The SFTP connection is recommended for secure data transmission. It is entirely possible to use the host connection, for example, "ftp.swiss-backup02.infomaniak.com" with port 21. However, the data will be transmitted in plain text (unencrypted) over the Internet (not recommended).

This guide details how to manually save data using the Cyberduck application (macOS / Windows) via the SFTP protocol on Swiss Backup, the backup solution in an independent Swiss cloud.

Preamble

• It is also possible to use the OpenStack Swift protocol: refer to this other guide.
• The various services offered by Infomaniak are all compatible with the corresponding standard protocols (S3/Swift for storage, for example). Therefore, if you encounter a problem with third-party software, contact its publisher or a Partner and consult the support policy as well as article 11.9 of the Infomaniak Terms of Service.

Configure Cyberduck

Prerequisites

• Have a Swiss Backup Infomaniak space with available device quota (minimum 1) for Cloud Backup.
• Add 1 device of type Cloud to obtain the SFTP parameters.
• Download and install Cyberduck (macOS / Windows).

To configure a new backup:

1. Open a connection / click on Open Connection:
   
2. Fill in the fields according to the information specific to your device (refer to this other guide):
   
   1. Select from the drop-down menu: SFTP (SSH File Transfer Protocol).
   2. Server: sftp.swiss-backup02.infomaniak.com
   3. Username: Swiss Backup device name (e.g., SBI-MS0020).
   4. Password: Password generated via the email received after creating the Swiss Backup device.
   5. Click on Connect.

Cyberduck allows you to create bookmarks, pre-configured accesses for easy connection to FTP storage later. To create a new bookmark:

1. Click on the icon at the bottom left:
   
2. Fill in the fields according to the information specific to your device (refer to this other guide).
   1. Select from the drop-down menu: SFTP (SSH File Transfer Protocol).
   2. Specify the name of the Cyberduck bookmark
   3. Server: sftp.swiss-backup02.infomaniak.com
   4. Username: Swiss Backup device name (e.g., SBI-MS0020)
   5. Password: Password generated via the email received after creating the Swiss Backup device
3. Close the window.

Once the bookmark is created, double-click on this bookmark to connect to the FTP storage.

This guide details how to manually save data using the MSP360 application (formerly CloudBerry Windows) via the S3 Compatible protocol on Swiss Backup, the backup solution in an independent Swiss cloud.

Preamble

• It is also possible to use FileZilla (SFTP): refer to this other guide.
• The various services offered by Infomaniak are all compatible with the corresponding standard protocols (S3/Swift for storage, for example). Therefore, if you encounter a problem with third-party software, contact its publisher or a Partner and consult the support policy as well as article 11.9 of the Infomaniak Terms and Conditions.

Configure MSP360/CloudBerry

Prerequisites

• Have an Infomaniak Swiss Backup space with available device quota (minimum 1) for a Cloud backup.
• Add 1 Cloud type device to obtain the S3 Compatible parameters.
• Download and install MSP360 (Windows).

To configure a new backup:

1. Click on the CloudBerry icon in the top left corner.
2. Choose Add Storage Account:
   
3. Select S3 compatible:
   
4. Fill in the fields according to the information specific to your device (refer to this other guide):
   
   • Display name= choose a name for the storage.
   • AccessKey and SecretKey= the access keys generated from the email received from Infomaniak following the creation of the storage space.
   • Service point= https://s3.swiss-backup02.infomaniak.com
   • Bucket name = default
5. Click OK.

This guide details how to manually save data using the MSP360 application (formerly CloudBerry macOS) via the S3 Compatible protocol on Swiss Backup, the independent Swiss cloud backup solution.

Preamble

• It is also possible to use FileZilla (SFTP): refer to this other guide.
• The various services offered by Infomaniak are all compatible with the corresponding standard protocols (S3/Swift for storage, for example). Therefore, if you encounter a problem with third-party software, contact its publisher or a Partner and consult the support policy as well as section 11.9 of the Infomaniak Terms of Service.

Configure MSP360/CloudBerry

Prerequisites

• Have a Swiss Backup Infomaniak space with an available device quota (minimum 1) for a Cloud Backup.
• Add 1 Cloud type device to obtain the S3 Compatible parameters.
• Download and install MSP360 (macOS).

To configure a new backup:

1. Go to Settings:
   
2. Choose an S3 Compatible storage from the list below:
   
3. Fill in the fields according to the information specific to your device (refer to this other guide):
   
   • Display Name: the name of this storage space in the application.
   • AccessKey and SecretKey: the access keys generated from the email received from Infomaniak after creating the storage space.
   • Endpoint (or server URL): https://s3.swiss-backup02.infomaniak.com
   • The "bucket" value remains by default.
4. Validate by clicking on OK.