This guide explains how to edit the email notifications and alerts for the Acronis Agent used to back up your devices with Swiss Backup.

Enable/disable alerts and notifications

To access the management interface:

1. Click here to access the Acronis Console using the credentials obtained after adding the device (need help?).
2. Click on Account Management in the left-hand menu:
   
3. Click on My Company.
4. Click on the relevant user in the table that appears.
5. Click on the pencil ✎ icon in the settings block.
6. Enable or disable the desired notifications.
7. Click Save to save the changes:
   

Change the notification email address

To change the email address that receives notifications:

1. Click here to access the Acronis Console using the credentials obtained after adding the device (need help?).
2. Click on Account Management in the left-hand menu:
   
3. Click on My company.
4. Click on the relevant user in the table that appears.
5. Click on the General Information tab in the top right corner.
6. Click on the pencil ✎ icon.
7. Edit the email address.
8. Click Save to save the changes:
   

Generate ad hoc reports

Refer to this other guide if you are looking for information on managing ad hoc reports (customizing them, or allowing multiple people to receive them).

This guide explains how to change the language of the Acronis dashboard as well as the language of the Acronis Agent email communications used to back up your devices with Swiss Backup.

Manage Acronis language settings

To modify the language displayed by Acronis:

1. Click here to access the Acronis Console with the credentials obtained after adding the device (need help?).
2. Click on the user icon at the top right.
3. Click on Change language:
   
4. It is also possible to access this menu from the Acronis account management:
   
5. Click on the desired language.

Manage settings per user

It is possible to change the language of emails / alerts / notifications for your different clients/users (one might speak English and the other French, for example) - this does not change the language of the interface itself - by going to the Acronis account management and then in the order A, B, C…:

This guide details how to back up an Android device (Samsung, Huawei, OnePlus, etc.) using Acronis on Swiss Backup Infomaniak, the backup solution in a Swiss independent cloud.

Introduction

• What you can back up:
  • Contacts & Calendars
  • Photos (the size and original format of your photos are preserved)
  • Videos
• It is also possible to back up other types of data.

Configure the backup

Prerequisites

• Have an Swiss Backup Infomaniak account with an available device quota (minimum 1) for Mobile:
  
• If necessary, increase the device quota according to your needs.
• Add the device to the Infomaniak Manager to receive the login credentials.
• Familiarize yourself with the Acronis documentation on this subject.

To configure the mobile backup on Android with Acronis:

1. Download and install the Acronis Cyber Protect application from the Google Play Store.
2. Open the Cyber Protect mobile app by logging in to the Acronis Agent with the credentials obtained after adding the device (need help?).
3. Click on Back up and choose the data to back up.
4. Click on Confirm to start backing up the data.

This guide details how to back up an Apple iOS device (iPhone, iPad, etc.) using Acronis on Swiss Backup, the backup solution in a Swiss independent cloud.

Introduction

• What you can back up:
  • Contacts & Calendars
  • Photos (the size and original format of your photos are preserved)
  • Videos
• It is also possible to back up other types of data.

Configure the backup

Prerequisites

• Have an Swiss Backup Infomaniak account with an available device quota (minimum 1) for Mobile:
  
• If necessary, increase the device quota according to your needs.
• Add the device to the Infomaniak Manager to receive the login credentials.
• Familiarize yourself with the Acronis documentation on this topic.

To configure the mobile backup on Android with Acronis:

1. Download and install the Acronis Cyber Protect application (not Acronis Mobile) from the App Store.
2. Open the application by logging in to the Acronis Agent using the credentials obtained after adding the device (need help?).
3. Click on Back up and choose the data to back up.
4. Click on Confirm to start backing up the data.

This guide explains how to retrieve specific files or folders/directories from a backup created with Acronis and Swiss Backup, Infomaniak's Swiss backup solution.

Preamble

• The online view from the Acronis console allows you to view a file or folder with a maximum size of 100MB; beyond that, it is imperative to download the file or folder in order to view it.
• Also refer to the Acronis documentation on this subject.

Restore specific data

To do this:

1. Click here to access the Acronis Console with the credentials obtained after adding the device (need help?).
2. Click on the device concerned​​ from the All devices menu on the left.
3. Click on Restore from the menu that appears on the right.
4. Click on Restore files / folders.
5. Select the files to restore.
6. Click on Restore.

This guide explains how to completely uninstall the Acronis Backup Agent for Swiss Backup on Apple devices.

Also refer to Acronis documentation on this subject.

Remove Backup Agent from macOS

To remove Cyber Protect:

1. Click here to access the Acronis Console with the credentials obtained after adding the device (need help?).
2. Click on the user icon at the top right.
3. Click on Downloads:
   
4. Choose the client suitable for your machine.
5. Open the .dmg once downloaded.
6. Double-click on Uninstall:
   
7. Confirm if necessary the opening of the application.
8. Confirm if necessary the uninstallation of the application.
9. Wait until the uninstallation is complete.

This guide details how to back up a QNAP NAS using rClone or HBS via the OpenStack Swift protocol on Swiss Backup, the backup solution in a Swiss independent cloud.

Connecting via rClone

Prerequisites

• Have an Swiss Backup Infomaniak account with an available device quota (minimum 1) for a Cloud backup.
• Add 1 device of type Cloud to obtain the OpenStack Swift parameters.
• Install the rClone application (https://www.qnapclub.eu/en/qpkg/330) or HBS (https://www.qnap.com/en/software/hybrid-backup-sync) on the QNAP.

To configure a new backup:

1. Copy the content below into the rclone.conf file in the user's .config/rclone directory (e.g., /share/homes/backupuser/.config/rclone/rclone.conf).
2. Verify the configuration with "rclone config".
3. Start the copy with the command "rclone sync /share/to/sync Infomaniak:default".

Replace SBI-XXXXXXXX and "passwd" with the information specific to your device (refer to this other guide):

[sb_project_SBI-XXXXXXXX]
type = swift
user = SBI-XXXXXXXX
key = passwd
auth (1) = https://swiss-backup.infomaniak.com/identity/v3
domain = default
tenant = sb_project_SBI-XXXXXXXX
tenant_domain = default
region = RegionOne
storage_url =
auth_version =

Connecting via HBS (Hybrid Backup Sync)

To configure a new backup:

1. Open HBS and go to Backup & Restore, then click on Create new Backup job.
2. Select the NAS folder to back up, then click Next.
3. Choose OpenStack Swift, then enter the information as indicated below:
   
   • Name: give the backup a name
   • Select “Use Keystone Infrastructure”
   • Select “V3”
   • Project name: sb_project_SBI-XXXXXXXX (replace SBI-XXXXXXXX with your own ID, same below)
   • User ID: SBI-XXXXXXXX
   • Password: the one generated on Swiss Backup
   • Authentication service (1): https://swiss-backup.infomaniak.com/identity/v3
4. Click Create.
5. Region name: RegionOne
6. Bucket name: default
7. Multipart Size: leave 128MB
8. Click Select.
9. Click default under the destination and then click OK.
10. Give the task a name.
11. Then configure the desired settings, such as the backup frequency and bandwidth limitation.
12. Click Create.

This guide explains how to find a solution if you are running a Swiss Backup but it fails with a connection error. It is necessary to check what may be blocking the connection…

Antivirus

In some cases, security programs such as antivirus software or other security suites block the functionality of the Acronis Agent.

To resolve the issue, add the program folders and executables to the whitelist:

• Windows: https://kb.acronis.com/content/36429#Windows3
• macOS: https://kb.acronis.com/content/36429#macOS4
• Linux: https://kb.acronis.com/content/36429#Linux5

Closed ports

Please consult the documentation on the ports that must be open or not used by another processand automatically check the ports using the CVT utility from Acronis:

• Windows / Linux: https://kb.acronis.com/content/47678
• macOS: from a Terminal application (command-line interface, CLI), run the following command:

echo 0 | nc eu5-cloud.acronis.com 443 >/dev/null && echo "eu5-cloud.acronis.com 443: OK"; echo 0 | nc eu5-cloud.acronis.com 7790 >/dev/null && echo "eu5-cloud.acronis.com 7790: OK"; echo 0 | nc swift01-acronis.cloud.infomaniak.ch 44445 >/dev/null && echo "swift01-acronis.cloud.infomaniak.ch 44445: OK"; echo 0 | nc eu5-baas.acronis.com 8443 > /dev/null && echo "eu5-baas.acronis.com 8443: OK"

This guide explains how to completely cancel a Swiss Backup backup space, the backup solution in an independent Swiss cloud.

Introduction

• For most products, confirm the cancellation request by email; otherwise, no data will be deleted.
• To delete only a single device and not the entire product, please refer to this other guide.
• Any outstanding or overage charges remain due.
• A cancellation confirmation is sent to any other administrators of the Organization.
• Backups will be permanently deleted upon cancellation, making any restoration impossible.

Cancel the Swiss Backup offer

To access the cancellation process:

1. Click here to access the management interface for your product on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ located to the right of the item in question.
3. Choose Cancel:
   
4. Follow the procedure to the end.

This guide details how to manually back up data using the Mountain Duck application (macOS / Windows) via the OpenStack Swift protocol on Swiss Backup, the backup solution in a Swiss independent cloud.

Introduction

• Mountain Duck allows file synchronization as an alternative to Dropbox (for this use, it is also recommended to use kDrive).

Configure Mountain Duck with Swiss Backup

Prerequisites

• Have an Swiss Backup Infomaniak account with an available device quota (minimum 1) for a Cloud backup.
• Add 1 device of type Cloud to obtain the OpenStack Swift parameters.
• Download and install Mountain Duck (macOS / Windows).

To configure a new backup:

1. Open Mountain Duck.
2. In the application preferences, find and add the necessary profiles:
   
3. Create a New connection.
4. Select the corresponding profile from the list of proposed profiles (according to the information specific to your device — refer to this other guide).
5. Enter the information specific to your device in the fields (based on the information specific to your device – refer to this other guide) by combining Project:Domain:Username:
   
6. Click Connect.

This guide details how to back up a Synology NAS using the Hyper Backup application via the OpenStack Swift protocol on Swiss Backup, the backup solution in an independent Swiss cloud.

Preamble

• In the event of a disaster, it is possible to order a Synology directly from Infomaniak. You can then restore your data easily using the Hyper Backup tool, thus ensuring the continuity and security of your information.
• It is also possible to use Cloud Sync: refer to this other guide.
• The various services offered by Infomaniak are all compatible with the corresponding standard protocols (S3/Swift for storage, for example). Therefore, if you encounter a problem with third-party software, contact its publisher or a Partner and refer to the support policy as well as Article 11.9 of the Infomaniak T&Cs.

Configure Hyper Backup for Synology NAS

Prerequisites

• Have a Swiss Backup space from Infomaniak with an available device quota (minimum 1) for a Cloud backup.
• Add 1 device of type Cloud to obtain the OpenStack Swift parameters.

To configure a new backup:

1. Log in to the administration interface of your Synology NAS (DSM).
2. If necessary, install the Hyper Backup application from the Package Center: 
   
3. Open the Hyper Backup application.
4. Click on the to add a new Cloud provider.
5. Choose OpenStack Swift from the list of providers: 
   
6. Fill in the fields according to the information specific to your device (refer to this other guide) and modify the drop-down menus if necessary as shown below: 
   

   • Warning: make sure to specify “name” in the drop-down menus shown above, as these usually indicate “id” by default…

7. Choose the volumes and applications to back up: 
   
8. Define the frequency of the backup and check the box to enable encryption (keep the encryption key safe so you can use your backup if necessary): 
   
9. Backup rotation allows you to avoid overloading your backup location by limiting the maximum number of backups to keep: 
   

If you have insufficient backup quota on Hyper Backup or if you want to delete the historical versions of backup data, refer to this other guide.

Restore / view backups

To restore / view your backups:

• You can use any Swift compatible Keystone V3 client, for example Cyberduck.
• If your backups are in a .hbk format (Synology proprietary format)…
  • … and you no longer have a NAS, download the .hbk file and use their software Hyper Backup Explorer.
  • Refer to their official guide to restore on another Synology NAS.

This guide details how to back up a computer equipped with your choice of Linux distribution using Acronis on Swiss Backup, the backup solution in an independent Swiss cloud.

It is also possible to back up (Cloud Backup) a Linux server using rClone.

Prerequisites

• Check the Linux versions supported by the Acronis Agent; use uname -r to know your kernel version.
  • Learn about this other guide regarding AlmaLinux 9.
• Have a Swiss Backup Infomaniak space with available device quota (minimum 1) for VM or Linux/Windows server:
  
   
• If necessary, increase the device quota according to your needs.
• Add the device to the Infomaniak Manager to receive the login credentials.

Differences between devices

Choose Virtual Machine:

• Virtual machine hosted on a hypervisor environment (e.g., VMware, Hyper-V, Scale Computing HC3, or Virtuozzo).
• VPS server or virtual machine in a Public Cloud Infomaniak environment
  • These environments are based on virtualization technologies, and the license is designed to cover this type of configuration.
  • The physical host that hosts the virtual machines must be covered by a single license, and this license includes all VMs present on this host.
• Hypervisor cluster with multiple hosts (each host requires a VM license).

Choose Linux Server:

• Physical machine or an individual virtual machine running Linux (server operating system).
• Standalone server machine (whether hosted locally or on a cloud without a complex virtualization environment, and without a hypervisor like VMware or Hyper-V to manage virtual machines on this device).
  • Each license covers an individual physical or virtual machine.
• Physical server at your premises or in a colocation.

Configure the backup

To install the Acronis Cyber Protect 15 agent on a Debian system using only the command line, without a graphical interface:

1. System update

Before installing anything, it is recommended to update the list of available packages.

sudo apt update

You can display the list of available updates without installing them:

apt list --upgradable

Partial update (optional)

If you only want to update certain specific packages:

sudo apt install package_name_1 package_name_2

Complete system update (optional)

To apply all available updates:

sudo apt upgrade -y

2. Installation of required dependencies

The following packages are necessary for the proper functioning of the Acronis agent:

sudo apt install -y rpm gcc linux-image-$(uname -r) linux-headers-$(uname -r)

3. Downloading the Acronis agent

Download the official installer for the Acronis Cyber Protect 15 agent for Linux (full version):

wget "https://dl.acronis.com/u/AcronisCyberProtect15/Release/AcronisCyberProtect_15_64-bit.x86_64" -O acronis_agent.bin

4. Agent installation

Make the file executable and start the installation:

chmod +x acronis_agent.bin

sudo ./acronis_agent.bin

The installation starts in interactive mode.

5. Agent registration

At the end of the installation, a message will appear asking you to register the agent.

You will be given a registration code of the type:

Go to https://acronis.infomaniak.com/bc/reg

Enter the code: AB12-CD34

Open the indicated URL from another device with a browser (computer, tablet, or phone) and enter the displayed code to complete the registration.

Then create a backup plan.

This guide details how to back up the files and directories of your choice using the Duplicati application via the OpenStack Swift protocol on Swiss Backup, the backup solution in a Swiss independent cloud.

Install the Duplicati software

To do this:

1. Go to the Duplicati website: https://www.duplicati.com/
2. Click on the "Download Duplicati" button.
3. Choose the version corresponding to your operating system or Linux distribution.
4. Start the program installation; you can keep the default settings.

Configure the Duplicati software

Prerequisites

• Have an Swiss Backup Infomaniak account with an available device quota (minimum 1) for a Cloud backup.
• Add 1 device of type Cloud to obtain the OpenStack Swift parameters.

Then:

1. After installation, a web page should have opened; if not, go to http://localhost:8200.
2. Click on Add Backup and then select Configure a new backup.
3. Give a name and optionally a description to your backup plan.
   • Enable or disable encryption and create an encryption passphrase if needed.
4. In Storage Type, select Openstack Object Storage / Swift.
   • Replace SBI-XXXXXXXX and "passwd" with the information specific to your device (refer to this other guide):
     Bucket Name: default
     OpenStack AuthURI: https://swiss-backupXX.infomaniak.com/identity/v3 (XX = check your Swiss Backup Manager account and replace with the exact URL)
     Keystone API Version: V3
     Domain Name: default
     Username: SBI-XXXXXXXX
     Password: your password
     Identity Name: sb_project_SBI-XXXXXXXXXX
     API Key: leave blank
     Container Region: leave blank
   • Click on Test Connection and verify that your credentials are correct, then click on Next.
5. Select the folders to back up and click on Next.
6. Define your backup preferences.
7. It is recommended to leave the Remote Volume Size option at its default value.
8. Choose your preference regarding data retention.
   • The Smart Backup Retention option is recommended - a backup will then be kept for each of the last 7 days, each of the last 4 weeks, and each of the last 12 months.
9. Click on Save.
   • You will be redirected to the home page; you can start a backup immediately by clicking on Start Now next to the name of your backup, or wait for the next scheduled backup.

Restore a device with Duplicati

To do this:

1. Open a web browser and go to http://localhost:8200.
2. Click on the "Restore" menu on the left.
   • If Duplicati is not configured to access your Swiss Backup storage space, see above.
3. Choose the location from which you want to restore data.
4. Choose the date of the data to be restored from the Restore from dropdown menu…
   1. You can also use the search field if you want to restore a specific file/folder.
   2. Select the data to be restored in the tree structure.
5. Choose the location for restoring the data:
   1. Original location restores the data to where it was during the backup.
   2. Choose location allows you to restore data to a different folder than the original.
6. Choose whether you want to keep or not the files that already exist on your machine in case of conflict, or rename the files with their last modification date.
7. Click on Restore and wait for the process to finish.

Troubleshooting a 502 bad gateway or 401 unauthorized error

With Windows 10, connections to the Infomaniak Swift server are made using TLS1.2, while with Windows 11, this is done using TLS1.3, which generates errors. If the choice is restricted to TLS 1.2, then everything works fine.

To do this:

• Add the advanced option for allowed SSL versions:
  
• and select Tls 1 2:
  

This guide explains how to install the Acronis Agent on macOS for Swiss Backup, even if the Gatekeeper application attempts to block the installation and causes the error “Unable to open install.pkg because Apple cannot verify that it does not contain malicious software”.

Allow Acronis in Gatekeeper

To do this:

1. Open the install.pkg file from Acronis so that the error message appears.
2. Go to System Preferences (in the Apple menu).
3. Choose Security and privacy, then the General tab if necessary.
4. A text will appear about install.pkg; click Open anyway.
5. Confirm your decision to open the file by clicking the appropriate button.

This guide details how to back up the data from your folders and nodes on Jelastic Cloud using the OpenStack Swift protocol on Swiss Backup, the backup solution in an independent Swiss cloud.

Introduction

• To back up the data, an extension for Virtuozzo (Jelastic Cloud) is available in the node's add-ons.
  • Learn more about the extension (add-on) on Github.

Configure the Swiss Backup extension on Jelastic Cloud

Prerequisites

• Use Jelastic Cloud (at least one Jelastic environment must be active with the extension installed for your backups to be visible).
• Have an Swiss Backup Infomaniak account with an available device quota (minimum 1) for a Cloud backup.
• Add 1 device of type Cloud to obtain the OpenStack Swift parameters.

To add the extension useful for Swiss Backup on Jelastic Cloud:

1. Log in to the Jelastic Cloud Dashboard of your server.
2. Go to the node's add-ons section:
   
3. Search for and install the Backup / Restoration extension:
   
    

Two types of backup are then possible and detailed below:

1. Back up specific folders.
2. Create a snapshot of an entire node.

Back up specific folders

To back up specific directories:

1. Enter the username and password according to the information specific to your device.
2. Check Backup your data.
3. Check Backup specific folders
4. Enter the absolute path of the folders to be backed up in the Folders to backup field; it is possible to specify several folders by separating each path with a comma, for example: /root/admin/, /home/user1/, /jelastic/containers/ (in this example, 3 folders have been specified)…
   

Next, you need to define the frequency of the backups (see below).

Back up an entire node

To back up an entire node:

1. Enter the username and password for your Swift device on Swiss Backup.
2. Check Backup your data.
3. Check Backup all files to back up the entire file system of a node; some files are automatically excluded:
   • the /dev, /proc, /sys, /run directories
   • file systems that are not mounted as part of the root partition, including virtual file systems
     

Next, you need to define the frequency of the backups.

Define the frequency and retention policy for backups

Two options are available for performing the backup:

1. daily (at 8 PM UTC)
2. every hour (at the beginning of the hour, for example at 1 PM, 2 PM, etc.)

You can define the retention period for your backups in years, months, days, and hours. To keep your backups indefinitely, simply set the parameters to 0.

For example, if you perform backups every hour and set a retention policy of 1 year, 2 months, 4 days, 2 hours, this means that each backup will be available for a period of 1 year, 2 months, 4 days, 2 hours (=10322 backups). Note that backups are deleted every Sunday at 10:30 PM (UTC).

Restore backups

Restore data from a node

1. Log in to the Jelastic Dashboard of your server.
2. You will probably need to re-install (restart) the add-on from the Marketplace:
   1. Click on Marketplace.
   2. Search for “backup”…
   3. Click on the "Backup / Restoration" add-on:
      
3. Once the extension has been added and the username and password for your Swift device on Swiss Backup have been entered, check Restore your data.
4. Select the node that contains the backup to be restored.
5. Select the backup to be restored and the folder for restoration.
6. Click on the Restore button:
   

Restore specific folders from a snapshot (CLI)

Each backup corresponds to a unique ID. You can include and exclude folders from your snapshots during a restore. To view your snapshots:

1. . /home/.config/swissbackup/openrc.sh
2. restic snapshots
   
3. Use --exclude and --include to restrict the restore to a subset of files in the snapshot; for example, to restore a single file: restore 79766175 --target /tmp/restore-work --include /work/foo

There are case-insensitive variants of --exclude and --include called --iexclude and --iinclude. These options behave the same way but ignore the case of the paths.

Modify the backup configuration

To do this:

1. Log in to the Jelastic Dashboard of your server.
2. Once the extension has been added and the username and password for your Swift device on Swiss Backup have been entered, modify the configuration as desired.

The backup schedule is defined by a cron job, and backups are performed using the restic tool.

To manually modify the backup schedule (CLI), as the root user, run the crontab -l command to display the current schedules:

• The line containing retention-all.sh corresponds to the backup task.
• The line containing purge.sh corresponds to the backup retention task.

Example:

Modify the schedule using the crontab -e command.

You can modify the line containing the retention-all.sh or retention.sh script; these scripts launch your backups. Note: the cron jobs are designed to avoid causing problems between backups and multiple deletions. Pay attention to the time required for backups and deletions…

• Learn more about cron jobs: crontab.guru
• Learn more about restic: restic.net

Manually Delete Backups (CLI)

To do this:

1. Source the configuration file:
   . /home/.config/swissbackup/openrc.sh
2. Display the available backups:
   restic snapshots
3. Delete the desired backup:
   restic forget IdBackup --prune
4. Delete all backups of a file except one:
   restic forget --tag folders --keep-last 1 --prune

Remove the Backup Schedule

This button allows you to delete the schedule for your backup:

Uninstall the Swiss Backup extension

You must delete the backup schedule (see above) before you can delete the Swiss Backup extension:

This guide explains how to customize the resources (CPU and bandwidth) used by Acronis software to back up your computer with Swiss Backup.

Preamble

• This procedure is particularly useful if your Internet connection or your computer slows down when backups are in progress.
• Also refer to the Acronis documentation on this subject.
• Warning: by limiting the resources allocated to your backups, these may take longer to complete.
   

Customize the resources dedicated to backups

To access the Acronis management interface:

1. Click here to access the Acronis Console with the credentials obtained after adding the device (need help?).
2. Click on Settings in the left sidebar.
3. Click on System settings in the left sidebar.
4. Click on Performance and backup time slot.
5. Click on YES to enable performance customization.
6. Define the resources dedicated to Acronis:
   • CPU priority: allows you to limit the power allocated to your backups.
   • Output speed: allows you to limit the bandwidth allocated to your backups; on macOS, enter this parameter in Ko/second as the % value is only taken into account under Windows.
   • Define a time slot during which the resources will be lower: this allows you to allocate all resources to your backups when you are not using your computer e.g. reduced resources from 6am to 6pm while Acronis can use all resources during the night.
7. Click on Save:
   

This guide details how to get started with Swiss Backup (open-source backup type Openstack Swift, S3, SFTP...), the backup solution in an independent Swiss cloud.

Preamble

• The free Cloud backup allows you to back up your machine using one of the following methods:
  • Swift (recommended)
  • FTP/SFTP
  • S3 Compatible
• The 3 guides above show how to add a device for each of these 3 types of backup.
• It is not possible to use the 3 protocols at the same time, it must be chosen when creating the slot.
• To remove a device, refer to this other guide.
• For information about the main connection parameters, refer to this other guide.

Specific guides

Here are the detailed guides below:

Backed up data	Tool / OS	Protocol
files, folders	CyberDuck +	Swift
files, folders	CyberDuck +	SFTP
files, folders	CyberDuck +	S3
files, folders	Filezilla ++	SFTP
files, folders	MSP360 (ex-CloudBerry)	S3
files, folders	MSP360 (ex-CloudBerry)	S3
WordPress	UpdraftPlus	S3
Nextcloud	++	Swift
NAS Qnap	rClone / HBS	Swift
NAS Synology	Hyper Backup	Swift
NAS Synology	Cloud Sync	Swift
Jelastic Cloud	++	Swift
Web hosting	Restic	Swift
macOS / Windows / Linux	Duplicati ++	Swift
Linux server	rClone	Swift
Mountain Duck	+	Swift

This guide explains how to create a new device (Cloud backup via OpenStack Swift) on Swiss Backup, the backup solution in a Swiss independent cloud.

Prerequisites

• Order an Infomaniak Swiss Backup space.
• During the order process, define the available quota for device(s) to be backed up using the Cloud backup type (minimum 1):
  
• If necessary, increase the device quota according to your needs.

Add a device (for OpenStack Swift connection)

To access Swiss Backup and configure a new backup:

1. Click here to access your product management interface on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question:
   
3. Click on the blue Manage my devices button (in the Cloud storage space section):
   
4. Click on the blue Add device button:
   
5. Choose the Swift backup type/protocol.
6. Click the blue Continue button:
   
7. Choose the user who will receive the login information (if necessary, choose a user different from your own and provide the person's contact details in the next step).
8. Click the blue Continue button:
   
9. Give the backup a name.
10. Define the maximum disk space that this backup space should represent, based on the total volume of the Swiss Backup plan you have subscribed to, and increase the total size if necessary using the blue link.
11. Click the blue Continue button:
    
12. Click on the blue button to display the connection details:
    
13. This section includes the number representing the location, which is useful for completing some of the information you will need to provide when configuring your backup application.
14. This section provides an example of a backup method, made easier by downloading a configuration profile.
15. This section provides all the connection information.
16. The location or host server name.
17. The password (to be generated using the blue link, which will open the wizard in a browser popup, or via the link received by email), as well as other additional information, such as the Tenant, for certain backup applications:
    

What's next?

Once the device has been added to the Swiss Backup interface within the Infomaniak Manager, you can configure your preferred application to start your Cloud backups using the protocol mentioned in this guide.

This guide explains how to create a new device (Cloud backup via FTP / SFTP) on Swiss Backup, the cloud backup solution in an independent Swiss cloud.

Prerequisites

• Order an Infomaniak Swiss Backup space.
• During the order process, define the available quota for device(s) to be backed up using the Cloud backup type (minimum 1):
  
• If necessary, increase the device quota according to your needs.
• Note: for a file transfer from an FTP/SFTP connection to be successful, the file size must not exceed 10 TB.
  • It is recommended to check and adjust the timeout settings of your FTP software/client if necessary.

Add a device (for FTP/SFTP connection)

To access Swiss Backup and configure a new backup:

1. Click here to access the management interface for your product in the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question:
   
3. Click on the blue Manage my devices button (in the Cloud storage space section):
   
4. Click on the blue Add a device button:
   
5. Choose the type/protocol for the free backup: FTP/SFTP.
6. Click on the blue Continue button:
   
7. Choose the user who will receive the login information (if necessary, choose a different user than yourself and provide the person's contact details in the next step).
8. Click the blue Continue button:
   
9. Give the backup a name.
10. Define the maximum disk space that this backup space should represent, based on the total volume of the Swiss Backup plan you have subscribed to, and increase the total size if necessary using the blue link.
11. Click the blue Continue button:
    
12. Click the blue button to display the login details:
    
13. This section includes the number representing the location, which is useful for completing some of the information you will need to provide when configuring your backup application.
14. This section provides all the connection information.
15. The location or host server name for the SFTP and FTP connection below, along with the port number (default ports for these protocols).
16. The password (to be generated using the blue link, which will open the wizard in a browser popup, or via the link received by email):
    

What's next?

Once the device has been added to the Swiss Backup interface within the Infomaniak Manager, you can configure the application of your choice to start your Cloud backups using the protocol mentioned in this guide.

This guide explains how to create a new device (Cloud backup via S3 Compatible) on Swiss Backup, the backup solution in a Swiss independent cloud.

Prerequisites

• Order an Infomaniak Swiss Backup space.
• During the order process, define the available quota for device(s) to be backed up using the Cloud backup type (minimum 1):
  
• If necessary, increase the device quota according to your needs.

Add a device (for S3 connection)

To access Swiss Backup and configure a new backup:

1. Click here to access your product management interface on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question:
   
3. Click on the blue Manage my devices button (in the Cloud storage space section):
   
4. Click on the blue Add device button:
   
5. Choose the S3 backup type/protocol.
6. Click the blue Continue button:
   
7. Choose the user who will receive the login information (if necessary, choose a user different from your own and specify the person's contact details in the next step).
8. Click the blue Continue button:
   
9. Give the backup a name.
10. Define the maximum disk space that this backup space should represent, based on the total volume of the Swiss Backup plan you have subscribed to, and increase the total size if necessary using the blue link.
11. Click the blue Continue button:
    
12. Click on the blue button to display the connection details:
    
13. This section includes the number representing the location, which is useful for completing some of the information you will need to provide when configuring your backup application.
14. This section provides all the login information.
15. The password (to be generated using the blue link, which will open the wizard in a browser popup, or via the link received by email) consists of an "Endpoint", an "Access Key", and a "Secret Key":
    

What's next?

Once the device has been added to the Swiss Backup interface within the Infomaniak Manager, you can configure the application of your choice to start your Cloud backups using the protocol mentioned in this guide.