Knowledge base

This guide details how to manually back up data using the FileZilla application (macOS / Windows / Linux) via the SFTP protocol to Swiss Backup, the backup solution in a Swiss independent cloud.

Introduction

• It is also possible to use Cyberduck (via SFTP, S3 or Swift).

Configure FileZilla

Prerequisites

• Have an Swiss Backup Infomaniak account with an available device quota (minimum 1) for a Cloud backup.
• Add 1 device of type Cloud to obtain the SFTP parameters.
• Download and install FileZilla (macOS / Windows / Linux).

To configure a new backup:

1. Fill in the fields according to the information specific to your device (refer to this other guide):
   
   1. Host: sftp.swiss-backup02.infomaniak.com
   2. Username: Swiss Backup device name (e.g. SBI-MS0020)
   3. Password: Password generated via the email received after creating the Swiss Backup device
   4. Port: 22
   5. Click on Connect

FileZilla also allows you to configure connections so that you don't have to re-enter your login credentials:

• Click on the Site manager icon.
• Click on New site:
  
• Fill in the fields according to the information specific to your device.

The SFTP connection is recommended to ensure that data is transmitted securely.

1. Cliquez sur l'icône Site manager.
2. Cliquez sur Nouveau site:
   
3. Renseignez les champs selon les informations propres à votre appareil.

La connexion SFTP est recommandée pour que les données soit transmises de façon sécurisées.

This guide details how to manually back up data using the Cyberduck application (macOS / Windows) via the SFTP protocol on Swiss Backup, the backup solution in a Swiss independent cloud.

Introduction

• You can also use Cyberduck via Swift or S3 (or even FileZilla via SFTP).

Configure Cyberduck

Prerequisites

• Have an Swiss Backup Infomaniak account with available device quota (minimum 1) for a Cloud backup.
• Add a Cloud device to obtain the SFTP settings.
• Download and install Cyberduck (macOS / Windows).

To configure a new backup:

1. Open the Cyberduck application.
2. Click on Open Connection:
   
3. Choose the corresponding protocol:
   
4. Enter the information specific to your device (refer to this other guide):
   
   1. In the drop-down menu, select: SFTP (SSH File Transfer Protocol).
   2. Server: sftp.swiss-backup02.infomaniak.com
   3. Username: the name of your Swiss Backup device (e.g. SBI-MS0020).
   4. Password: the password generated in the email you received after creating your Swiss Backup device.
   5. Click on Connect.

Cyberduck allows you to create bookmarks, which are pre-configured access points for easy connection to the FTP storage later. Once the bookmark is created, you can double-click it to connect to the FTP storage.

This guide details how to manually back up data using the MSP360 (formerly CloudBerry Windows) application via the S3 Compatible protocol on Swiss Backup, the backup solution in a Swiss independent cloud.

Introduction

• It is also possible to use FileZilla (SFTP): refer to this other guide.

Configure MSP360/CloudBerry

Prerequisites

• Have an Infomaniak Swiss Backup account with an available device quota (minimum 1) for a Cloud backup.
• Add 1 device of type Cloud to obtain the S3 Compatible parameters.
• Download and install MSP360 (Windows).

To configure a new backup:

1. Click on the CloudBerry icon in the top left corner.
2. Choose Add Storage Account:
   
3. Select S3 compatible:
   
4. Enter the fields with the information specific to your device (refer to this other guide):
   
   • Display name = choose a name for the storage.
   • AccessKey and SecretKey = the access keys generated from the email you received from Infomaniak after creating the storage space.
   • Service point = https://s3.swiss-backup02.infomaniak.com
   • Bucket name = default
5. Click OK.

This guide details how to manually back up data using the MSP360 (formerly CloudBerry macOS) application via the S3 Compatible protocol on Swiss Backup, the backup solution in a Swiss independent cloud.

Introduction

• You can also use FileZilla (SFTP): refer to this other guide.

Configure MSP360/CloudBerry

Prerequisites

• Have an Swiss Backup Infomaniak account with available device quota (minimum 1) for a Cloud backup.
• Add 1 device of type Cloud to obtain the S3 Compatible settings.
• Download and install MSP360 (macOS).

To configure a new backup:

1. Go to Settings:
   
2. Choose an S3 Compatible storage from the list below:
   
3. Enter the information according to your device's specific details (refer to this other guide):
   
   • Display Name: the name of this storage space in the application.
   • AccessKey and SecretKey: the access keys generated from the email received from Infomaniak after creating the storage space.
   • Endpoint (or server URL): https://s3.swiss-backup02.infomaniak.com
   • The value of "bucket" remains at its default setting.
4. Confirm by clicking OK.

This guide explains how to prepare your server and install the Acronis Backup Agent for Swiss Backup on AlmaLinux 9.

Install the Acronis CyberProtect agent

1. System requirements

• Use a root privileged account.
• Internet access required for repositories and download.
• Available disk space: approximately 2 GB.

2. System preparation

1. Switch to root user:

   # Switch to root user
   sudo -i

2. Update the DNF metadata cache:

   # Refresh DNF metadata cache
   dnf -y makecache

3. Check the current kernel and GCC versions:

   # Check current kernel and GCC version
   cat /proc/version

   If the kernel version does not match the package kernel-devel available, an update will be required in the next step.

4. Install the build tool (make):

   # Install make utility
   dnf install -y make
   # Verify installation
   make -v | head -n 1

5. Install the GCC compiler:

   # Install GCC compiler
   dnf install -y gcc
   # Verify version (should match the one in /proc/version)
   gcc -dumpfullversion

6. Install the latest kernel and its headers (kernel-devel):

   # List available versions
   dnf list kernel kernel-devel --showduplicates | sort -r
   # Install latest kernel and headers
   dnf install -y kernel kernel-devel

7. Restart the server to load the new kernel:

   # Reboot the system
   systemctl reboot

   After the restart, reconnect and switch back to root (sudo -i).

8. Confirm the presence of all required tools:

   # Final environment check
   uname -r
   rpm -qa | grep ^kernel-devel
   make -v | head -n 1
   gcc -dumpfullversion
   perl -v | head -n 2

3. Downloading the installer

1. Install wget if necessary:

   # Install wget
   dnf install -y wget

2. Get the download URL:
   • Log in to https://acronis.infomaniak.com.
   • Go to Terminals → All terminals.
   • Click on Add and select Linux.
   • Copy the full URL containing your token.

3. Download the binary to your server:

   # Download the installer using your URL
   wget -O CyberProtect_AgentForLinux_x86_64.bin "metre_ici_URL_obtenue_avant"

4. Make the file executable:

   # Set execution permissions
   chmod +x CyberProtect_AgentForLinux_x86_64.bin

4. Agent installation

1. Start the installation:

   # Run the installation script
   ./CyberProtect_AgentForLinux_x86_64.bin

2. Use the Tab key to navigate and Enter to validate in the text interface.
3. Select Install.
   
4. Accept the automatic installation of missing dependencies via YUM.
   
5. At the end of the process, choose Display registration information.
   
6. Carefully note the Registration code displayed (e.g., ABCD-1234).
   

5. Registration on the Acronis console

1. Go back to your Acronis console (browser).
2. Click on Add, then at the bottom of the list, choose Registration by code.
   
3. Enter the code obtained from the server and click on Validate.
   
4. Important: On the plan selection screen, click on the dropdown menu
   
5. and choose Do not apply.
   
6. Click on Next
   
7. then on Save.
   
8. Check that your server appears in the list of terminals after a few seconds.
   

6. Creating the protection plan

1. Click on the name of your server in the list, then on the Protect button.
2. Choose Create a plan → Protection.
   
3. Define your backup parameters (frequency, retention, destination).
4. Attention: If you enable encryption, keep the password in a safe place. Without it, your backups will be unusable.
5. Check the configuration and click on Create.

This guide covers managing Swiss Backup users for Acronis backups.

Swiss Backup Administrator

Your SBA-XXXX-ADMIN account, obtained after configuring Swiss Backup in the Infomaniak Manager, has default access to all licenses, devices, locations, and the entire available quota:

1. Click here to access the Acronis Console using the credentials obtained after adding the device (need help?).
2. On the home page, an administrator account will always see the management button, which will not be the case with a limited account:
   
3. This provides access to the section reserved for admin accounts (or “company” / “business owner” depending on the terms displayed on the acronis.infomaniak.com platform):
   

If you have purchased 2 licenses/devices and your total storage quota is 1 TB for Acronis (for example):

• 1 Mobile
• 1 Server

Your SBA-XXXX-ADMIN account can back up 1 mobile device and 1 server; the storage quota for the 2 devices will be shared, but limited to 1 TB.

In the Acronis interface, you will see an "unlimited" quota, but this remains limited to the options you have chosen in the Swiss Backup Manager.

For better management of storage quotas and service quotas (licenses), create users in Acronis. This allows you to:

• manage quotas
• manage notifications
• change the backup frequency
  etc.

Add a user

There are two types of user accounts: administrator accounts and user accounts (see the Acronis help for more information). Only an administrator account can add/remove users:

1. Click here to access the Acronis Console using the credentials obtained after adding the device (need help?).
2. Click on Manage account in the left sidebar.
3. Click on Company representatives.
4. Click on the Users button.
5. Click on the +New button at the top of the page.
6. Enter the information (see Acronis help for more information).

Delete a user

Warning:

• Deleting the device is irreversible, and all saved data will be deleted from Infomaniak's servers.
• The machines associated with this user will be unregistered.
• All protection plans will be revoked from all machines associated with this user.

To delete the account:

1. Click here to access the Acronis Console with an Admin account.
2. Click on Manage account in the left sidebar.
3. Click on Company representatives (as in this example).
4. Click on the action menu ⋮ to the right of the user in question in the table that appears.
5. Disable the account.
6. Once the account is deactivated, delete the account (from step 5 above).

Link device and user

Example

1 TB Storage
Licenses: 2 Mobile, 1 Server, 1 VM

• SBA-XXXX-ADMIN (limited to the default Infomaniak Manager quotas)
• User1 (storage quota: 800 GB, service quota: 1 Mobile, 1 Server)
• User2 (storage quota: 200 GB, service quota: 1 Mobile, 1 VM)

To link a device to a user,download and install the Acronis agent on the device in questionthen confirm the registration with the correct account (SBA-XXXX-ADMIN, user1, or user2):

To resolve registration issues, please refer to this other guide.

This guide explains how to install the Acronis Backup Agent for Swiss Backup on Apple Macs equipped with M1, M2... processors using an ARM architecture instead of the usual x86 architecture.

Refer to this other guide if you are looking for information about uninstallation.

Install the specific ARM Acronis Agent

To access the Acronis management interface:

1. Click here to access the Acronis Console with the credentials obtained after adding the device (need help?).
2. Click on the user icon at the top right.
3. Click on Downloads:
   
4. Choose the client suitable for your machine:
   

Warning

If you take the version available from the left sidebar, it will not be compatible:

• Do not follow this method below as the version obtained will not be the correct one (Intel version):
  
  

This guide explains the procedure for changing a Swiss Backup plan, the secure backup solution in an independent Swiss cloud.

Change your Swiss Backup plan

To access the modification options for your Swiss Backup plan, follow these steps:

1. Click here to open the management interface for your product in the Infomaniak Manager (need help?).
2. In the list of your products, click on the action menu ⋮ located to the right of your Swiss Backup space name.
3. Select Modify plan:
   
4. Adjust the settings of your plan according to your needs by modifying:
   • the storage space
   • the number of devices
   • the number of virtual machines via Acronis
   • the number of Linux/Windows servers via Acronis
   • etc.
5. Click on Next and proceed with the payment to validate the change.

You can also manage your plan directly from the product dashboard:

Examples of plan modifications

Initially, the user wanted to:

• back up an iOS/Android mobile device with Acronis
• and have a free Cloud-based backup accessible via SFTP or a similar method.

He now wants:

• back up two devices via Acronis (always the mobile device and a Windows computer), without keeping the free backup.

It modifies the quotas:

All that remains is to validate the payment to apply the change.

Important:

For example, if you want to remove a website backup, you must first delete it from your Acronis dashboard.

Indeed, to completely modify the offer (for example, to keep only a single backup of a Windows computer), the command cannot be completed until the following message appears:
“The number of selected licenses is lower than the current usage of your product.”
This message appears when you try to reduce the quantity of a type of backup that is still active to zero.

In this case, proceed as follows:

1. Click here to access the Acronis console using the credentials obtained when adding the device (need help?).
2. Remove the device in question from the “Devices” menu.
3. Wait about ten minutes for the quotas to update.

The quota for your devices displayed in the Infomaniak Manager should then be set to zero. You can then change the plan without encountering any blocking errors.

This guide explains how to delete a device (such as a Cloud Backup) on Swiss Backup, the independent Swiss cloud backup solution.

Delete a device (Swift, S3, etc.)

To access Swiss Backup and remove one of the free backup locations:

1. Click here to access your product management on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned:
   
3. Click on the blue button Manage my devices (in the Cloud Backup Space section):
   
4. Click on the action menu ⋮ to the right of the object concerned in the displayed table.
5. Click on Delete the device:
   
6. Confirm the deletion by entering the login password for the Manager and activating the confirmation box.

To choose a new device on Swiss Backup, refer to this other guide.

This guide concerns immutable storage, an essential security feature that protects your backups against accidental or malicious deletion, including ransomware attacks.

Introduction

• Immutable Storage is a setting that makes the data in your Acronis backups unmodifiable and undeletable for a period of time that you define.
• Once the retention period is active, no action (deletion or modification) can be performed on this data until it expires.

Configuration and Use

This feature is managed directly through Backup Plans in the Acronis Cyber Protect management console.

Refer to theAcronis documentation for detailed steps on how to enable the immutability option in your backup plan.

Limitation on other protocols (Swift and S3)

Immutability is not available on other Swiss Backup storage protocols, such as Swift and S3. This limitation is due to technical constraints inherent in the Swift OpenStack protocol used by these storage systems.

This guide concerns backing up Microsoft OneDrive to Swiss Backup, the backup solution in a Swiss independent cloud.

Introduction

• Acronis (and other backup software) cannot back up OneDrive files that are only in the cloud.
  • Microsoft's Files On-Demand feature creates NTFS reparse points instead of the actual files on the disk, which causes an error during the backup.

Disable Files On-Demand

It is possible to work around this issue by forcing OneDrive to download all files locally, and then restarting the backup:

1. Click on the OneDrive icon in the notification area (taskbar).
2. Open Settings > Sync and backup tab (or Settings depending on the version).
3. Disable the Files On-Demand option.
4. Wait for the files to download completely to your device.
5. Restart the backup from Swiss Backup.

Warning: this operation requires sufficient local disk space to store all of your OneDrive files.

Alternative solutions

• Import OneDrive content to kDrive in a few clicks
• Back up a Microsoft 365 organization to Swiss Backup

To restore a Swiss Backup backup to a virtual machine, please refer to the Acronis documentation on this topic:

• https://www.acronis.com/fr/support/documentation/CyberProtectionService/#recovery-virtual-machines.html
• https://www.acronis.com/fr/support/documentation/CyberProtectionService/#recovery.html

This guide details how to obtain the configuration information for Swiss Backup(a free backup solution based on Openstack Swift, S3, SFTP, etc.) and explains the differences between the passwords available to you.

Login information (Cloud backup)

Accessing Information

To access information related to your free backup, which is of the Openstack Swift, S3, SFTP type, etc.:

1. Click here to access the management interface for your product in the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question:
   
3. Click on the blue Manage my devices button (in the Cloud storage space section):
   
4. Click on the name of the item in question in the table that appears:
   
5. The various information related to your device is displayed at the bottom of the page...

The various connection details (Swift, S3, etc.)

This information varies depending on the type of device chosen (Swift, SFTP, etc.), but it generally includes:

Different passwords

Infomaniak Account

To access the Swiss Backup (Acronis or Cloud storage) product management, you need to log in to the Infomaniak Manager: please refer to this other guide for more information.

Cloud Backup - regenerating the login password

In order to establish a Swift / S3 / FTP/SFTP / etc. connection, a password must be generated the first time when creating a device on the Swiss Backup interface and activating the ID.

It is not possible to display a previously generated password. If you have forgotten it, you must generate a new one:

1. Click here to access the management interface for your product in the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on the blue Manage my devices button (in the Cloud storage space section):
   
4. Click on the name of the item in question in the table that appears: 
   
5. Click on Generate a new password or access keys and follow the wizard: 
   

Acronis Backup

To establish a connection with Acronis, a password for this type of backup is generated when creating a device in the Swiss Backup interface and activating the ID. There is also an encryption password.

This guide explains how to save WordPress data to a backup space on Swiss Backup, the independent Swiss cloud backup solution.

Preamble

• If the backups offered by Infomaniak do not meet or no longer meet your availability or security needs, or if your site is hosted elsewhere, your data can be backed up via an S3 Compatible connection on Infomaniak's servers; this ensures that you do not lose anything.

Install and configure the UpdraftPlus extension

Prerequisites

• Have a Swiss Backup space from Infomaniak with available device quota (minimum 1) for an iCloud backup.
• Add 1 device of type Cloud to obtain the S3 Compatible parameters.

Next:

1. Add the WordPress extension UpdraftPlus which offers backup of WordPress data to S3 Compatible location.
2. Click on Settings then UpdraftPlus Backups:
   
3. Click on Settings then S3-Compatible (Generic):
   
4. Further down, fill in the fields according to the information specific to your device.
   
5. Here is the type of information you should have in your possession and that you need to specify in the different fields to create the connection:
   

You can then schedule your backups at regular intervals.

Download the backup manually

Your backups made via UpdraftPlus - S3 can be retrieved via an S3 compatible client, Cyberduck for example.

Restore an UpdraftPlus backup

Refer to this official guide in English.

As an Infomaniak Partner, it is recommended to manage your Swiss Backup clients within a single Acronis account/access, and to define groups/units on the Acronis console.

This guide details how to manually back up data using the Cyberduck application (macOS / Windows) via the S3 Compatible protocol on Swiss Backup, the backup solution in a Swiss independent cloud.

Introduction

• It is also possible to use Cyberduck via Swift or SFTP.

Configuring Cyberduck

Prerequisites

• Have an Swiss Backup Infomaniak account with an available device quota (minimum 1) for a Cloud backup.
• Add 1 device of type Cloud to obtain the S3 Compatible parameters.
• Download and install Cyberduck (macOS / Windows).
• Consult the official documentation https://docs.cyberduck.io/protocols/openstack/infomaniak/.

To configure a new backup:

1. Open the Cyberduck application.
2. Click on Open Connection:
   
3. Click on the dropdown menu and choose More Options:
   
4. Wait for the additional profiles to load:
   
5. Search for and select the profiles corresponding to Infomaniak S3:
   
   • If necessary, check your cluster number, which is indicated in the Manager under Cloud storage information in the "Location" section.
6. Close the window and restart Cyberduck if the profiles do not appear in the drop-down menu in step 3 above.
7. Choose the corresponding profile:
   
8. Fill in the fields according to the information specific to your device:
   
9. Click the Connect button to establish the S3 connection.

This guide details how to back up a Google Workspace space (Gmail, Google Drive, Google Calendar, …) using Acronis on Swiss Backup, the backup solution in an independent Swiss cloud.

It is also possible to back up other types of data.

Prerequisites

• Have a Swiss Backup space from Infomaniak with available device quota (minimum 1) for a Google Workspace backup (1 license per Workspace user to back up):
  
• If necessary, increase the device quota according to your needs.
• Add the device to the Infomaniak Manager to receive the login credentials.
• Create a new project on Google Cloud Platform (console.cloud.google.com) as a super administrator:
  
• Review the Acronis documentation on this topic:
  1. What does Google Workspace protection mean?
  2. Creating a personal Google Cloud project
  3. Adding a Google Workspace organization
  4. Discovering Google Workspace resources
  5. Configuring the frequency of backups
• Allow 20 to 30 minutes to set everything up.

Authorize Acronis to access Google Cloud Platform

In the Google Cloud Platform console:

1. Select your new project.
2. In the navigation menu, select APIs and services > Enabled APIs and services:
   
3. Disable one by one all the APIs enabled by default in this project:
   1. Scroll through the Enabled APIs and services page
   2. Click on the name of an enabled API.
   3. On the API/Service details page that opens, click on Disable and confirm:
      
   4. Go back to the previous page and do the same with the next API.
4. From the navigation menu, select APIs and services > Library.
5. In the API library, enable the following APIs, one by one, using the search bar to find the required APIs:
   
   1. Gmail API
   2. Google Drive API
   3. Admin SDK
   4. Google Calendar API
   5. Google People API
6. Click on its name then on Activate.
7. To search for the following API, go back to point 5.
8. From the Google Cloud Platform navigation menu, select APIs and services > OAuth consent screen.
9. In the window that opens, select Internal for the user type, then click on Create:
   
10. In the Application name field, enter a name for your application.
11. In the User support email field, enter the super administrator's address.
12. In the Developer contact information field, enter the super administrator's address.
13. Leave all other fields blank, then click on Save and continue.
14. On the Scopes page, click on Save and continue without making any changes.
15. On the Summary page, check your settings then click on Back to dashboard.
16. In the Google Cloud Platform navigation menu, select Credentials > Service account.
17. Click on Create a service account:
    
18. Specify a name, a description and click on Create and continue:
    
19. Do not modify anything in the Grant this service account access to the project and Grant users access to this service account steps.
20. Click on Done; the Service accounts page opens.
21. Select the new service account, then under Actions, click on Manage keys.
22. Under Keys, click on Add key > Create new key, then select the JSON key type:
    
23. Click on Create; a JSON file containing the service account's private key is automatically downloaded to your machine: keep this file safe as you will need it to add your Google Workspace organization to the Cyber Protection service as described later in this guide.
24. In the Google Cloud Platform navigation menu, select Credentials > Service account.
25. In the list, search for the service account you created, then copy its client ID which is displayed in the OAuth 2.0 Client ID column (OAuth 2.0 Client ID):
    
26. Click here to access the Google administration interface as a super administrator.
27. In the navigation menu, select Security > Access and data control > API controls:
    
28. Scroll down the API controls page, then under Domain-wide delegation, click on Manage domain-wide delegation; the Domain-wide delegation page opens.
29. On this page, click on Add:
    
30. The Add a new client ID window opens.
31. In the Client ID field, enter the client ID of your service account.
32. In the OAuth scopes field, add the following "scopes":
    1. https://mail.google.com
    2. https://www.googleapis.com/auth/contacts
    3. https://www.googleapis.com/auth/calendar
    4. https://www.googleapis.com/auth/admin.directory.user.readonly
    5. https://www.googleapis.com/auth/admin.directory.domain.readonly
    6. https://www.googleapis.com/auth/drive
    7. https://www.googleapis.com/auth/gmail.modify
33. Click on Authorize.

Your new Google Cloud project can therefore access the data of your Google Workspace account.

Creation of the backup space

To configure the backup of Google Workspace with Acronis:

1. Click here to access the Acronis Console with the credentials obtained after adding the device (need help?).
2. Click on the device addition button to add a Google Workspace type device:
     
   
    
3. Enter the address of a super administrator of your Google Workspace account (it doesn't matter if two-step verification is activated for the super administrator's email account).
4. Locate the JSON file that contains the private key of the service account you created in your Google Cloud project (or paste the content of the file as text).
5. Click on Confirm:
   

Your Google Workspace organization then appears under the Devices tab of the service console:

This guide details how to back up a Microsoft 365 space using Acronis on Swiss Backup, the backup solution in an independent Swiss cloud.

Preamble

• What you can back up:
  • Office
  • OneDrive
  • Exchange
  • Teams
  • SharePoint
  • e-mails
  • By default, OneNote notebooks are included in OneDrive file backups, Microsoft Teams, and SharePoint sites.
• It is also possible to back up other types of data.

Adding a Microsoft 365 organization

Prerequisites

• Have a Swiss Backup Infomaniak space with available device quota (minimum 1) for an Acronis Microsoft 365 backup (1 license per Office 365 user (seat) to back up):
  
• If necessary, increase the device quota according to your needs.
• Add the device to the Infomaniak Manager to receive the login credentials.
• Your account must have the global administrator role in Microsoft 365
• Review the Acronis documentation on this topic.

An administrator can add one or more Microsoft 365 organizations to a Swiss Backup account.

To add a Microsoft 365 organization:

1. Click here to access the Acronis Console with the credentials obtained after adding the device (need help?).
2. Click the add device button to add a Microsoft 365 Business type device:
   
3. The software redirects you to the Microsoft 365 login page:
   
4. Log in using the Microsoft 365 global administrator credentials.
5. Microsoft 365 displays a list of permissions required to back up and restore your organization's data:
   
6. Confirm that you are granting these permissions to the Cyber Protection service.
    

The Cloud Agent does not connect to Microsoft 365. The agent obtains the necessary permissions directly from Microsoft 365. You only need to confirm the granting of these permissions once while logged in as a global administrator. The agent does not store your account credentials and does not use them to perform backups and restores. Changing the password of this account or deactivating or deleting this account in Microsoft 365 does not affect the operation of the agent.

Your Microsoft 365 organization then appears under the Devices tab in the Cyber Protect console:

Backup / Synchronization Frequency

The Cloud Agent synchronizes with Microsoft 365 every 24 hours, starting from the moment the organization is added to the Cyber Protection service. If you add or delete a user, group, or site, this change will not be immediately visible in the Cyber Protect console.

Immediate Synchronization

To synchronize the change immediately, select the organization on the Microsoft 365 page and then click Refresh.

If you have applied a protection plan to the All Users, All Groups, or All Sites group, recently added items will only be included in the backup once synchronization has been performed.

In case of slowdowns

If the Microsoft 365 Cloud-to-Cloud (C2C) backup or restore tasks are running slower than expected and taking a long time to complete, refer to this other guide to temporarily disable Exchange Web Services API throttling to improve performance when restoring Microsoft 365 items.

Deleted Items

In accordance with Microsoft's policy, when a user, group, or site is deleted from the Microsoft 365 graphical interface, it remains available for a few days via the API. During this period, the deleted item is inactive (grayed out) in the Cyber Protect console and is not backed up.

When the deleted item is no longer available via the API, it will disappear from the Cyber Protect console. Its backups (if any) are located under Backup Storage > Cloud Application Backups.

Learn More

1. Microsoft 365 Resource Discovery
2. Backup frequency configuration
3. Exchange Online data protection
4. OneDrive file protection
5. SharePoint Online site protection
6. Microsoft 365 Teams data protection
7. OneNote notebook protection

This guide explains how to delete a Swiss Backup backup with Acronis, and the different scenarios that may occur during deletion. Also refer to this other Acronis guide on the subject.

Prerequisites

• At least one device must be registered (and online) with the same credentials used to perform the backup:
  • For example, if the goal is to delete a backup made by SBA-XXXX-ADMIN but no device is online, simply download Acronis on another device and register it with the same user:
    
• Deletion requires free space:
  • Please consider increasing your user quota (help), once the deletion is complete, you can return the quota to the agreed level:
    
• Refresh storage:
  • If a deletion has been made recently, be patient, the deletion may take some time depending on the size of the archive to be deleted; if the used storage space has not changed, refresh the backup location:
    

Delete an Acronis backup

To do this:

1. Log in to Backup Storage son the Cyber Protect console.
2. Select the location from which you want to delete the backups.
3. Select the backup archive from which you want to delete the backups.

Delete the entire backup archive

1. Click on Delete.
2. Deleting a backup archive deletes all backups in that archive.

Delete a specific backup in the backup archive

1. Click on View backups.
2. Select the backup (restore point) you want to delete.
3. Click on Actions > Delete:
   1. When deleting a backup archive, check the box then click on Delete to confirm your decision.
   2. When deleting a specific backup, click on Delete to confirm your decision.

Delete all backups related to a user

• Even if no device is online, you can Disable > Delete (refer to this Acronis guide on the subject).

Delete incomplete backups (if any)

• Refer to this other guide for detailed instructions.

Certificate

If the storage quota/deletion problem persists even after increasing the storage quota of the affected user, it is recommended to reinstall Acronis.

When Acronis is completely uninstalled, this deletes the certificate that may be causing this bug.

To manually delete the certificate, without uninstalling Acronis:

1. Check its location and delete/move the certificate - refer to this other guide.
2. Restart Acronis Managed Machine Service - refer to this other guide.
3. Run a backup or refresh the storage.
4. This will generate a new certificate and resolve the storage quota issue.

This guide will help you if your SFTP software/client suddenly displays a request to accept a new fingerprint when using the Swiss Backup service from Infomaniak.

SFTP Software/Client Alert

If your SFTP software suddenly displays a message asking you to accept a new fingerprint, this is not necessarily a security issue. This request may occur following planned technical changes to Infomaniak's infrastructure (if you have received an email about this).

Indeed, as part of the evolution of its services, Infomaniak has recently changed the SFTP gateway used to access hosted files. These changes involve the deployment of new SSH keys on the server side. For security reasons,SFTP software/clients systematically compare the server's key with the one they have in memory..

If a difference is detected, even if legitimate, they will alert you and ask for confirmation. Therefore, it is normal for an alert to appear and for you to be asked to approve a new fingerprint.

Check if necessary

You can check the new official SSH key fingerprints for Infomaniak below. If they match what is displayed in your software, you can accept them with confidence:

4096 SHA256:p4QkBc70lkIpDZpjJAZ4VbPEIaOv54lWxd/DRCMfwgg sftp.swiss-backup.infomaniak.com (RSA)
4096 MD5:a3:6b:fa:7c:0e:22:da:42:ca:82:c7:cc:7e:1f:0a:4a sftp.swiss-backup.infomaniak.com (RSA)

4096 SHA256:gMiEH8oVwWhq8ByQWQP8xMEVy3URi2omZNSMCc0n8z0 sftp.swiss-backup02.infomaniak.com (RSA)
4096 MD5:d2:1a:11:9a:06:4c:55:98:df:38:cd:70:be:08:dd:ca sftp.swiss-backup02.infomaniak.com (RSA)

4096 SHA256:EcQDR+VNUCbK1Zz/eDoa295c0+7JGQD7EP6n+ro5G0U sftp.swiss-backup03.infomaniak.com (RSA)
4096 MD5:bf:5e:92:f7:ed:81:de:84:9e:43:48:f3:1a:9c:3e:8d sftp.swiss-backup03.infomaniak.com (RSA)

4096 SHA256:xRU5RakUZ/yJYg3CDi9JiSRymodbPgM4S3FXvVHqK2s sftp.swiss-backup04.infomaniak.com (RSA)
4096 MD5:16:ce:56:02:c3:ab:80:7b:31:99:a6:cd:a8:00:0e:79 sftp.swiss-backup04.infomaniak.com (RSA)

This change has no impact on the security of your data. If you use scripts or automated software for your transfers or backups, remember to check that they properly take this new fingerprint into account.