This guide details how to manage the Organization Directory, which is a special address book available within the Infomaniak Contacts web app (online service ksuite.infomaniak.com/contacts).

Introduction

• The Organization directory is automatically populated with the users that make up each Organization to which your user is linked; it is synchronized with all internal users of these Organizations.
• If Groups (❓: help) are created within the Organization, they will be visible in the Organization's directory:
  
• It cannot be exported (❓: help) or renamed.

Access the Organization Directory

If your login ID corresponds to one or more Organizations, you can access the different directories of these Organizations:

1. Click here to access the contacts in your kSuite Infomaniak (❓: help).
2. Click on the chevron ‍ to the left of the name of the Organization in question.
3. Click on {Organization name} Directory…
4. The contacts of the selected Organization are displayed on the right:
   

Modify the contact details of a contact in the directory

You can do many things (copy, export the contact information, view the email exchanges or the events in the calendar, add to favorites, call, etc.) by clicking on a contact in the Organization Directory address book.However, you will not be able to modify the contact details on behalf of the person.:

To modify the main information, the person concerned (the person for whom a change needs to be made) must log in to his/her profile and modify it (see below):

A. First name & Last name

To change the first name and last name displayed in one of the Organization notebooks, the user in question (here faq@exemple-domaine.ch) must log in to their account and modify their contact details (❓: help).

B. Email address

To change the email address displayed in an organization's directory, the user in question must log in to their account and modify their contact details (❓: help).

C. Phone number

To change the phone number displayed in an organization's directory, the user in question must log in to their account and modify their contact details (❓: help).

Hide certain information

Prerequisites

• You must be at least an Administrator of the Organization (❓: help).

To increase the privacy of contacts, you can:

• make a contact private in any address book (not just the directory) to hide it from users with fewer permissions:
  
• hide the display of all telephone numbers of the directory members:
  1. Click here to access the contacts in your Infomaniak kSuite (❓: help).
  2. Click on Settings ‍ in the top right corner.
  3. Check or select the relevant Organization in the dropdown menu on the left-hand menu.
  4. Click on ‍Address Book.
  5. Click on the toggle switch to disable the display of telephone numbers in the Organization's address books for all users of the Organization.
  6. The change is immediately visible:
     

Change the display color of a Directory

To change the color of the icon representing the Organization's Directory:

1. Click here to access the contacts in your Infomaniak kSuite (❓: help).
2. Click on the action menu ⋮ located to the right of the address book.
3. Click on Edit:
   
4. Choose a color and confirm:
   

This guide explains how to create and manage an OAuth2/OpenID Connect (OIDC) application to allow a third-party application to use your Infomaniak login ID to authenticate users and, with their permission, access the resources provided by the granted authorizations (scopes).

Introduction

• An OAuth2 application is used, in particular, to implement a single sign-on (Single Sign-On) mechanism or to allow software to access certain data without having to transmit the account password.

Manage Infomaniak OAuth2 Applications

To create a new OAuth2 application:

1. Click here to access the OAuth2 application management section in your Infomaniak Manager (❓: help).
2. Click on the blue Create a new application button:
   
3. Choose the application type that corresponds to your project. This choice determines, in particular, the OAuth2 authentication flow used.
4. Give the application a name so you can easily identify it in the Manager.
5. Enter the application's URL according to its technical configuration (e.g., its public URL or its redirect URL, depending on the type of application).
6. Click the button to create the application:
   
7. Keep the Client ID and Client secret in a safe place.
   • These credentials allow your application to authenticate with Infomaniak services.
   • For security reasons, the Client secret is only displayed once when it is created:
     
   • You can renew the secret key from the main page.

This guide is intended for developers and advanced users and presents the possibilities offered by the Infomaniak API.

Introduction

• The Infomaniak API allows you to leverage the full potential of the Infomaniak ecosystem in your applications and using your preferred programming language.
• The Infomaniak API is a REST API; the protocol used is HTTP, requests and responses are encoded in JSON format; authentication is performed via the OAuth 2 protocol.
• Access to and use of the Infomaniak API is completely free.

Infomaniak API Usage Protocol

Using the API, you will be able to automate a wide range of actions and tasks on Infomaniak products and services, without having to use the product interfaces. Here are a few examples of how it can be used:

• Store data.
• Send email marketing campaigns.
• Broadcast video or audio streams.
• Order or manage products.
• … and much more!

For example, for a Mail Service: managing mailboxes, managing aliases, managing automatic replies, managing folders, etc. For kChat, post a message on a channel…

Create your first requests with the Infomaniak API

Consult the documentation available in English only to learn about the possibilities offered by the API.

Request format

The Infomaniak API is a REST API. The protocol used is HTTP, and requests and responses are encoded in JSON. Authentication is performed using the OAuth 2 protocol.

To initiate a request, use the following syntax: /{version}/{command_path}. You can omit the version, but in this case, the latest version will be applied. See all available requests with the Infomaniak API.

API response codes

When using the Infomaniak API, you may encounter various response codes. These codes indicate the status of your request. Refer to the complete list.

Limits & Restrictions

There is a limit of 60 requests per minute with the Infomaniak API. This limit cannot be increased. The use of the API is restricted to the products listed in the official documentation. Regular additions of products and services are made to this documentation. If the product or service you are interested in is in the documentation, you can use the following requests: GET; POST; PATCH; PUT; DELETE.

Learn more

• Generate and manage API tokens
• Infomaniak API: Documentation
• Newsletter API
• Make your first request using Curl
• Make your first request using PostMan

Full list of tutorials

This guide explains how to create and manage your authentication tokens to interact with the Infomaniak API (❓: help) securely.

Introduction

• Token features:
  • Number: no limit to the number of tokens that can be created
  • Validity: unlimited by default (customizable upon creation)
  • Inactivity: a token is automatically deactivated if it is not used for one year
• Example of use:
  • Token for the Newsletter API (❓: help)

Manage API tokens

When creating a token, you must define the application and the scope of access:

1. Click here to access the token management section in the Manager (❓: help).
2. Click on Create a token:
   
3. Select the product/application and the validity period:
   
4. Confirm the operation with your account password.
5. Important: Copy the token and keep it in a safe place; it will no longer be displayed afterward.

To delete them, select them and click on the revocation button that appears:

This guide introduces Groups, the user management system for your Organization, available on the Infomaniak Manager.

Introduction

• To facilitate access and the addition of a collaborator within the Infomaniak ecosystem, the Groups feature allows you to create teams of users and, with a few clicks, grant them access to the services they need.
• It is entirely possible to:
  • associate resources (Mail, kDrive, kChat) from the creation of the Group to automate onboarding,
  • adjust individual permission levels: for kDrive, the individual permission takes precedence over the Group's permission, while for Mail, the permissions are cumulative.
  • add the same user to multiple Groups,
  • invite external users to your Organization to one of your Groups,
  • add one or more users to a Group at a time,
  • define a team leader to easily identify a project manager or the person to contact.

Manage Your Groups

Managing Groups now allows for complete centralization. There is no longer any need to intervene in each tool separately: everything is managed from the Infomaniak Manager for seamless reorganization of your collaborators. See the guides on this topic:

• Create a Group
• Edit a Group
• Delete a Group

Examples

• You create a Group for a new department: immediately associate it with its dedicated mailboxes, its kDrive organization folders, and its dedicated kChat discussion channels; each new team member added to the team will automatically receive all these access rights.
• You are a Web agency and you want to give your webmaster teams access to all of your Web hosting: simply create a new group, select all the hosting accounts they need access to, and invite them to join the Group.
• You have a kDrive: grant access to a folder to a Group and adjust access based on the users added or removed from the team over time.
• You use Streaming or Ticketing services and want to give your teams access: create a new Group that will have access to both products, or two separate Groups that will have access to the two products completely independently.

This guide explains how to create a Group (❓: help) from the Infomaniak Manager.

Prerequisites

• You must be at least an Administrator of the Organization (❓: help).

Create a Group and Subgroups

To do this:

1. Click here to access the Groups management section in the Infomaniak Manager.
2. Click on the Create Group button:
   
3. Define an icon and its color.
4. Give the group a name (you can also add a description from the Group settings once it is created).
5. Click the button to Create the Group:
   
   • If this is not your first group, you can choose to create it within an existing group to establish a hierarchy of up to 10 levels:
     
   • The hierarchy can also be established manually after the group is created, by dragging and dropping:
     
     • or by using the action menu ⋮ located to the right of the item in question to choose the root (or Parent) to which to move the Group:
       
6. Click on the Group name to edit it, add a description, etc.:
   
   • Optional: you can define a “manager” for the Group from the dedicated section on the first tab of the page:
     

Compose the Group with members of the Organization

Once the group has been created, choose the members who will be part of it (you can add new users at any time):

• You can do this from the Organization user management section:
  
• or from the management of a specific user:
  

However, it is also possible to create it from a specific Group page:

1. Click here to access the Groups management section in the Infomaniak Manager.
2. Expand any sub-groups by clicking on the down arrow ‍.
3. Click on the action menu ⋮ located to the right of the item in question.
4. Choose to add members:
   
5. Click to search for and display the list of existing users in your Organization.
6. Add the different users who will make up the Group.
7. Click the button to add them to the group:
   

Manage Group Members

You can delete an entire group (❓: help) or simply remove a specific member from the Group:

1. Click here to access the Groups management section in the Infomaniak Manager.
2. Expand any sub-groups by clicking on the chevron ‍.
3. Click on the Group name to edit it:
   
4. Click on the members block:
   
5. Click on the action menu ⋮ located to the right of the user in question.
6. Click to remove it:
   
7. Confirm the operation.

To manage the permissions and access granted globally to all members of a Group, please refer to this other guide.

This guide explains how to modify a Group (❓: help) from the Infomaniak Manager.

Prerequisites

• You must be at least an Administrator of the Organization (❓: help).
• You must have created one or more Groups (❓: help).

Manage & Modify a Group

To access a Group's settings, manage its members, and manage their permissions & access:

1. Click here to access the Groups management section in the Infomaniak Manager.
2. Expand any sub-groups by clicking on the chevron ‍.
3. Click on the Group name to edit it:
   
4. Browse the different tabs at the top of the Group page:
   
   1. Member Management:
      • Manage user (allows access to the user's profile).
      • Modify role (allows switching the user's rights between Administrator and Collaborator).
      • Modify Groups (allows adding the user to other Groups).
      • Modify product access (allows removing or modifying access to products).
      • View activity (allows viewing all actions performed by the user).
      • Remove from Group (allows removing the user from the Group).
        • You can also delete an entire group (❓: help).
   2. Access to the collaborative suite (kSuite); choose whether the Group should have access to:
      • a mail address; if so, choose it from the existing addresses or create a new address, as well as the rights of the Group members for managing the address.
      • a shared kChat channel; if so, choose it from the existing channels or create a new channel, as well as the channel status (private or public, then visible to other kChat users in the Organization).
      • a shared kDrive folder; if so, choose it from the existing folders or create a new folder, as well as the rights of the Group members for managing the folder.
        
   3. Access to products in the Manager ; you can add products that users in the Group will have access to at the management level (❓: help):
      • If you have several products of the same type (e.g., web hosting, Mail Service, Newsletters, etc.), you can choose to grant access to several/all of the products or only one of them.
      • For each product, you will need to choose the access rights to it:
        • Technical rights: the user can modify the product
        • Statistical rights: the user can view the product statistics
        • Ticket control: the user can control the tickets (event service)
        • Sales control: the user can control the sales (event service)

This guide explains how to delete a Group (❓: help) from the Infomaniak Manager.

Prerequisites

• You must be at least an Administrator of the Organization (❓: help).
• You must have created one or more Groups (❓: help).

Delete a Group

1. Click here to access the Groups management section in the Infomaniak Manager.
2. Click on the action menu ⋮ located to the right of the item in question.
3. Choose Delete Group:
   
4. Click the button to delete the Group permanently.
   • You can also delete a Group from its management page:
     

This guide is intended for Infomaniak customers with a registered business in a European Union (EU) country and details how to enter or modify their European VAT number to enable the application of the appropriate billing rules.

Introduction

• EU companies can benefit from the self-billing mechanism by providing a valid VAT identification number. In this case, Infomaniak does not collect the tax, and it is the company's responsibility to declare and pay the VAT in its country of residence.
• For a Swiss company, this number is not applicable:
  • Switzerland has its own tax system, which is separate from that of the EU.
  • Swiss companies are subject to Swiss VAT and are not affected by the self-billing mechanisms specific to intra-EU transactions.

Add your VAT number

To add or modify the VAT number at any time:

1. Click here to to access the management of your Organization's details in the Infomaniak Manager.
2. Fill in the VAT number:
   
3. Read and check the box for the Terms and Conditions, then click Save.

If necessary, refer to this other guide regarding other modifiable settings.

This guide explains how to enable or disable the Renewal Warranty option for Infomaniak products.

Introduction

• Renewal Warranty is an additional security measure to ensure the continuity of your products in case you are unable to renew them on time or if an automatic renewal fails; it ensures that you avoid any service interruption.
• Infomaniak will renew the products for you and issue an invoice that you will find in your account.
• This option is available when placing the order (except for the Synology NAS product) or after the purchase.

Activate the Renewal Warranty option

One product at a time

To activate Renewal Warranty on the product of your choice:

1. Click here to access payment management in the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ located to the right of the item in question.
3. Choose to enable the option:
   
4. Follow the instructions in the window that has opened.

All products at once

To activate Renewal Warranty on several of your products:

1. Click here to access the management of renewals in the Infomaniak Manager (need help?).
2. Click the box at the top of the column to select all your products with one click.
3. Click on the Manage renewals button.
4. Choose to enable the following option:
   
5. Follow the instructions in the window that has opened.

Disable the Renewal Warranty option

One product at a time

To disable Renewal Warranty on the product of your choice:

1. Click here to access payment management in the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ located to the right of the item in question.
3. Choose to disable the option:
   
4. Follow the instructions in the pop-up window.

All products at once

To disable Renewal Warranty on several of your products:

1. Click here to access the management of renewals in the Infomaniak Manager (need help?).
2. Click the box at the top of the column to select all your products with one click.
3. Click on the Manage renewals button.
4. Choose to disable the following option:
   
5. Follow the instructions in the window that has opened.

Infomaniak places a high priority on securing data through a comprehensive and diverse security approach. For whistleblowers, the company has implemented an internal system for reporting irregularities securely and anonymously, without fear of reprisal. This protection mechanism is available to all staff, which enhances transparency and accountability within the organization.

Processing times

Infomaniak demonstrates its commitment through concrete and effective measures to protect individuals who report irregularities. The company is committed to processing each report submitted via its abuse form within defined timeframes to ensure optimal responsiveness and maintain the trust of its users.

To guarantee efficient and transparent processing, Infomaniak applies a structured process with specific deadlines:

1. Acknowledgement of receipt within 24 hours: the company acknowledges receipt of all reports within 24 hours of their submission. This confirms that the request has been received by the relevant teams.
2. Preliminary assessment within 5 business days: the company carries out an initial assessment within 5 business days to determine the admissibility of the report and identify the necessary resources. This step helps to define the level of priority and direct the case to the specialized teams.
3. In-depth analysis within 30 business days: when an investigation is necessary, Infomaniak conducts a detailed analysis within a maximum of 30 business days, depending on the complexity of the case. This period allows the security teams to perform technical checks, gather evidence, and assess the impact of the situation.
4. Corrective actions within 60 business days: the company finalizes the analysis and implements the appropriate corrective measures within a maximum of 60 business days, when technically possible.

This final step includes implementing preventive measures, informing the parties concerned, and monitoring the recommendations to prevent any recurrence.

Infomaniak also undertakes to inform complainants of the outcome of their request.provided that a contact email address has been specified in the form.

This guide explains how to log out of an Infomaniak account (user account) from the Infomaniak Manager. Once you have logged out, you can easily log in to a different Infomaniak account and access a different Organization or a user with a different role within the same Organization.

Logging out and logging in with Infomaniak credentials

To log out of an Infomaniak account and log in to another:

1. Click on your initials / avatar in the top right corner.
2. Click on Log out:
   
3. Click on Change user:
   
4. Choose another pre-registered user…
5. … or click the ‍ button to log in with new credentials…
6. … or delete one of the users already saved:
   
7. Enter the login details and click the Login button.

Once you have logged in with several different users from the same device, you can find your different Infomaniak accounts and switch between them:

1. Click on your initials / avatar in the top right corner.
2. Click on the chevron ‍ My accounts to expand the list of saved accounts.
3. Click on one of the inactive accounts to switch to it.
4. Click on the Manage accounts button to add or remove one of your accounts (see section 4 of the chapter above):
   
   

If your user is associated with multiple Organizations, they can simply switch between them without having to disconnect and reconnect.

This guide helps you understand what a Client is within the context of the Infomaniak Partner Program.

Definition

A Client is a natural or legal person who has chosen Infomaniak as their hosting provider in order to purchase and manage products. If you do not yet have any products with Infomaniak, you will be prompted to create an account during the ordering process.

The Client can add a Partner who is part of the Infomaniak Partner Program and grant them full or limited access rights to their account and products.

As a Partner's Client, you should only contact the Partner for any support requests.

This guide explains how to add a Client within the Infomaniak Partner Program.

Prerequisites

• Be the Legal Representative within the Partner Organization.

Add a "Managed" Client

To add a Client as part of your Partner activity:

1. Click here to access your Managed Clients in the Reseller Area of the Infomaniak Manager (need help?).
2. Click on the blue “Add a client” button in the top right corner:
   
3. Follow the procedure to complete:
   
4. The pending request will be visible in your Manager:
   
   • The Client will receive an email with the request for the various access permissions and will have the option to grant different access rights than those requested by the Partner.
   • Once an invitation has been accepted by a Client, check the access rights granted as well as the payment methods used (if applicable) in your Client's profile.

Accessing the Client's account and products…

... as a legal representative or Partner administrator

1. Click here to access your Managed Clients in the Infomaniak Manager Reseller Area (need help?).
2. If necessary, click on the Verified Clients tab.
3. Click on the icon to the right of the relevant client in the table that appears to access their Manager.
4. Click on the action menu ⋮ to the right of the relevant client in the table to access more options (such as exporting data to a CSV file (format .csv) for example):
   

… as a collaborator of the Partner Organization

1. Click here to access the Infomaniak Manager.
2. Click on the chevron ‍ at the top left of your left-hand menu.
3. Click on the Clients tab.
4. Click on the relevant client in the menu that appears to access their Infomaniak Manager:
   

This guide explains how to grant a Partner (from the list of Partners recommended by Infomaniak) access to your Organization's products on the Infomaniak Manager, which is the administration interface for your products.

Introduction

• If the Partner was already linked to the Client's organization before the invitation, for example as an external user, their status will be updated once the partnership begins.
• The current invitation can be resent or deleted before it is accepted.clicking on Partner in the left-hand menu in the Customer Manager:
  
• At any time, a partnership can be terminated.

As a Customer, add a known Partner

Prerequisites

• You must be the legal representative of the Organization.

To allow a Partner to access some of your products:

1. Click here to access the Partner addition section in the Infomaniak Manager (need help?):
   
2. Enter the name or email address of the Partner to whom you will grant access.
3. Check the box to select the relevant Partner from the search results.
4. Click the blue button to Continue:
   
5. The next step presents you with an important choice regarding the permissions granted to the Partner; the two options are detailed below…

Grant the Partner access...

... with limited permissions

1. Click the button on the left to grant the Partner limited access:
   
2. Click the button to Continue.
3. Click on the relevant product category, then in the panel that opens, click on the relevant product; repeat for all the different products you want to grant access to:
   
4. Click on the blue button in the bottom right corner to Continue:
   
5. An email is automatically sent to the invited Partner, which includes a link allowing them to accept (or reject) the management proposal:
   
6. Once the proposal is accepted, the Partner dashboard provides access to the Client's Organization and the products for which access rights have been granted.

... complete

1. Click the right button to grant the Partner complete access.
2. Click the blue button in the bottom right corner to Continue:
   
3. The Customer must choose whether to also entrust their wallet to the Partner.
4. Click the blue button in the bottom right corner to Continue:
   
5. An email is automatically sent to the invited Partner, which includes a link allowing them to accept (or reject) the management proposal:
   
6. Once the proposal is accepted, the Partner dashboard provides access to the Client's entire organization.

This guide explains the differences between the two types of access authorization available when the Partner wishes to start a partnership by choosing the Client they will manage.

Limited Access

When making this choice:

• the Client
  • grants their Partner access specifically to certain products
  • may have multiple Partners with limited access to their Organization, provided they manage different products
• the Partner
  • manages only the products that the Client has assigned to them (Limited product management)
  • can manage the Client's users and Groups (User management)
  • cannot order and renew products for their Client (Orders and renewals)
  • receives revenue when the Client makes purchases or renews products for which the Partner has management rights (Revenue)

Full access

When making this choice:

• the Client
  • grants their Partner access to all their products (Full product management)
  • can only have one Partner with full access to their Organization
• the Partner
  • can manage the Client's users and Groups (User Management)
  • can order and renew products for their Client (Orders and Renewals)
  • receives revenue for each product order or renewal (Revenue)
  • benefits from reseller discounts when purchasing or renewing products for their Client, but only if they use their own payment methods (Discounts)
• the Client & the Partner can define which payment methods will be used for orders and renewals (Payment Methods)

This guide explains how a Client can adjust the access rights granted to an Infomaniak Partner so that the latter can access the products more broadly, or no longer access them at all.

Prerequisites

• Have authorized a Partner to access your products (and thus become the Client of a Partner).
• Understand the differences between the 2 types of permissions that can be defined from the Manager.

Modify the Partner's access to your products

To grant new access to the Partner as a Client:

1. Click here to access the management of your partnerships on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ to the right of the Partner concerned in the table that appears.
3. Click on Modify access rights:
   
4. Click on the type of access rights you wish to grant (limited to a selection of products or full access):
   
5. Click on the blue Continue button and follow the assistant to the end.

Remove the Partner's access to your products

To cut access to a product to a Partner:

1. Click here to access the management of your partnerships on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ to the right of the Partner concerned in the table that appears.
3. Click on Modify access rights.
4. Switch if necessary to the limited management of your products:
   
5. Select or deselect the products concerned within the different product categories:
   
6. Continue to confirm the removal of access.

You can also completely stop the collaboration with an Infomaniak Partner.

This guide helps you understand the concepts of recurring commission and cashback within the Infomaniak Partner Program.

Prerequisites

• Understand the differences between the 2 types of permissions that link a Client to a Partner, which can be defined from the Manager.
• Understand the differences between the 2 types of payment methods that link a Client to a Partner, which can be defined from the Manager.

Cashback

This is the amount equal to the difference between the list price and the preferential price that the Partner benefits from as an Infomaniak reseller.

This amount is credited as cashback to the Partner's prepaid accountin the following cases:

Full access partnership (Client's payment methods)

• When the Customer places an order or renews a product.
• When the Partner places an order or renews a product on behalf of their customer, using the customer's payment methods.

Full Access Partnership (Partner payment methods)

• When the Customer places an order or renews a product.

Limited Access Partnership

• The Customer places an order or renews a product that the Partner manages.

Discount

As an Infomaniak reseller, a Partner benefits from discounts on orders and renewals. The discount applies in the following case:

Full Access Partnership (Partner's payment methods)

• When the Partner places an order or renews a product on behalf of their client using their payment methods.

Cumulative Discount

The discount is applied in addition to the tiered pricing for Web/Mail hosting.

With 35 web hosting plans, you only pay CHF 208.32 / month per hosting plan instead of CHF 347.20, which represents a total discount of -40%.

Details of the calculation in CHF (excluding VAT):

• regular price for 35 web hosting plans: CHF 347.20
• with a 20% Partner discount: CHF 277.76
• final partner price with a 25% discount: CHF 208.32

Details of the calculation in euros (excluding VAT):

• standard price for 35 web hosting plans: €201.25
• with a 20% Partner discount: €161
• final partner price with a tiered discount of 25%: €120.75

The tiered discount (-25%) therefore applies to the remaining amount after the partner discount (-20%) has been applied.

This guide explains how to terminate a partnership between a Client and a Partner within the Infomaniak Partner Program.

Terminate the partnership…

... as a Customer

To do this:

1. Click here to access the management of your partnerships in the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ to the right of the relevant Partner in the table that appears.
3. Click on Stop collaboration:
   
4. Confirm the removal of the Partner for the first time.
5. Confirm by entering your Infomaniak account password.
6. The partnership has been successfully terminated.

... as a Partner

To do this:

1. Click here to access your Managed Clients in the Infomaniak Manager Reseller Space (need help?).
2. Click on the action menu ⋮ to the right of the relevant Client in the table that appears.
3. Click on Stop collaboration:
   
4. Confirm the removal of the Client for the first time.
5. Confirm by entering your Infomaniak account password.
6. The partnership has been successfully terminated.

This guide explains the differences between the two types of payment modes possible within a partnership (with full access granted to the partner).

Indeed, in the context of adding a Partner for managing your products, if you grant all rights, you will need to decide whether to also entrust them with the entire billing part.

Payment modes ...

... of the Customer

In this case:

• The Customer manages billing and pays for orders and renewals made by the Partner.
• The Partner:
  • Pays the public price and will receive income (cashback) in their account depending on the benefits they receive as an Infomaniak reseller
  • Also receives income (refund) for any order and renewal made directly by their client.
• Invoices will only be accessible within the Customer's organization, and the Partner will not have access.
• The products will be installed directly within the Customer's Organization.

... of the Partner

In this case:

• The partner
  • Manages billing and pays for orders and renewals made for their client
  • Benefits directly from reseller discounts when ordering and renewing on behalf of their client
  • Also receives income (refund) for any order and renewal made directly by their client.
• Invoices will only be available within the Partner's organization, and the Customer will not have access.
• The products will be installed directly within the client's organization.

Change the payment mode

When granting full access to an associate, the Customer can change the type of payment mode used in the partnership at any time:

1. Log in to the Infomaniak Manager (manager.infomaniak.com).
2. Click on Partner in the left sidebar menu.
3. Click on the name of the partner concerned:
   
    
4. Click on the pencil icon at the top of the page to the right of Payment:
   
5. Modify and verify the desired information.

The Partner will receive a notification of the change by email.

Also refer to this other guide.