Knowledge base

This guide explains how to access your Infomaniak address books and Infomaniak calendars from your devices.

Introduction

• The web app Contacts (management of your Infomaniak address books for all your professional and personal contacts) and the web app Calendar (management of your Infomaniak calendars for all your events and appointments) can be synchronized so that their content (hosted on Infomaniak servers) appears on your personal devices.
• If your current contacts & calendars are not yet managed within these Infomaniak applications, you will need to import your data first so that synchronization can work afterwards.
• The suggested calendars can also be synchronized with your mobile and desktop devices.
• The birthday calendar (calendar that displays the birthdays of your contacts when the date is entered in their address book entry) is only visible through the web app and cannot be synchronized with CalDAV tools.

Synchronize contacts & calendars (CardDAV/CalDAV)

Click here to open the Infomaniak wizard, which allows you to configure the synchronization of your devices (macOS, Windows, Linux, Android, iOS) and common software (Outlook, Microsoft 365, Thunderbird, Apple Mail, eM Client, etc.).

Specific guides

OS	Application to synchronize
	Outlook via CalDav Synchronizer (Windows)
	Contacts & Calendars (macOS)
	Contacts & Calendars (iOS: iPhone, iPad, etc.)
	Contacts & Calendars via kSync (Android: Huawei, Samsung, Sony, etc.)
	Google Calendar via kSync
+++	Mozilla Thunderbird

You can also turn the Calendar or Contacts Infomaniak web app into an application to use on your device.

This guide concerns kSync which allows you to create a new calendar or a new address book directly from an Android device.

Create a calendar or address book from the app

To do this:

1. Open the mobile app kSync on the Android device.
2. Once logged in, click on the action menu ⋮ located at the top right.
3. Press Create a new address book / Calendar:
   
4. Enter the name of the address book or calendar and a color.
5. Click on Create:
   
6. If necessary, click on the icon to refresh the list, your new item appears in the list after a few seconds:
   

Your service will then be synchronized with the corresponding web app, here Calendar Infomaniak (online service ksuite.infomaniak.com/calendar):

This guide details the room booking feature (meeting, sports, classes, etc.) available on the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).

Preamble

• It is possible to create and associate physical meeting rooms with events from Calendar, for example to organize an event in a specific location with limited equipment and seating.
• Each room created displays a dedicated calendar on the app, which can be shared.
• Double (or more) room booking is possible.
• Number of possible rooms per resource:

Configure meeting rooms

Prerequisites

• Be an Administrator or Legal Representative within the Organization (users with limited rights (collaborators and clients) who have access to this product will not be able to do so).

To create rooms accessible for booking by collaborators:

1. Click here to access the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).
2. Click on the Settings icon ‍‍ at the top right.
3. Check or select the relevant Organization in the dropdown menu of the left sidebar.
4. Click on Rooms in the left sidebar.
5. Click on the Create a room button:
   
6. Enter the essential information such as the name, the exact location (full address, floor), a color, the maximum number of people who can be accommodated:
   
7. Add the equipment possibly available in the room and the floor in question.
8. Click on Save to save the equipment related to the room:
   
9. Click on Save to create the meeting room.

Actions on the created room

If you have several similar rooms, you can speed up their creation by duplicating the first one:

• Click on the action menu ⋮ to the right of the room in question in the displayed table:
  

Create an event by associating it with a room

Once the room is created and configured, simply create an event to associate it with the desired room:

1. Click here to access the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).
2. Click on the More button ‍ at the top left of the interface to create a New event.
3. Click on Add a room:
   
4. Click in the Search for a room or location field to display the available rooms during the time slot (the 3 last booked from the most recent to the least recent).
5. The equipment available in each room is displayed on the right:
   
6. Click on Save to publish the event and its room in the calendar.
7. You will find all the information about the chosen location and the equipment available on the event page in the calendar:
   

Global view of rooms and their occupancy

It is possible to have a global view on a calendar of each room to see its occupancy. Indeed, when a room is created, a calendar associated with it is created in the Organization's calendars:

Your dedicated kSuite space also displays a view of the availability of your rooms in real-time, with the possibility of booking one in a few clicks, which will save you time in organizing your meetings:

This guide explains how to obtain and install an application on a computer from certain Infomaniak interfaces such as kSuite or those that allow you to manage your calendars/agendas or your address books.

Preamble

• A Progressive Web App (PWA) is an application designed for the Web and offers an experience similar to that of a native application.
• PWAs are fast, accessible directly from your browser, and can offer features such as offline operation or sending notifications.
• Installing a PWA allows you to create a standalone application on your computer, without going through a store traditional.

Install a progressive web app (PWA)

To download the PWA app (example here with Infomaniak Mail), depending on the browser used:

1. Click here to access the Infomaniak Web app Calendar.
2. Once the page is loaded, check for the presence of the installation icon in the browser's address bar (often represented by a screen with a “+”):
   
   • Google Chrome / Chromium:
     Click on the installation icon located in the address bar, or open the ⋮ menu and then click on Install [application name].
   • Microsoft Edge:
     Click on the Applications icon in the address bar or open the ⋯ menu, then select Applications > Install this site as an application.
   • Mozilla Firefox:
     PWA installation is not fully supported natively. However, it is possible to use alternative solutions (extensions or shortcut creation) to simulate similar behavior.
   • Safari (macOS):
     From recent versions of macOS, open the File menu and then click on Add to Dock to create a web application.
3. The app is then present on your computer (example here with Infomaniak Calendar) and allows you to open the data while being completely autonomous outside the browser:
   
4. When the app is detected on your computer, you can easily return to the app from the browser when you are on other Infomaniak pages (example here with a kSuite user space):
   

Remove the Infomaniak “PWA” application

To remove this local application system:

1. Open the previously installed application.
2. Click on the action menu ⋮ or ⋯ depending on your browser.
3. Select Uninstall or Remove the application.
4. Confirm the deletion if necessary.
5. You can also delete the application directly from your operating system (like any other application) or move the icon to the trash:
   

Can't receive or send emails anymore? Are you experiencing synchronization errors with your contacts & calendars? Follow the instructions in this guide to delete the problematic accounts and reconfigure them correctly.

Preamble

• Follow these instructions only to delete an email account configured in IMAP (and not in POP3). Learn more

Delete the email address

To do this:

1. Open Thunderbird.
2. Right-click on the email address to delete and select Settings.
3. Go to Account Management.
4. Select Delete the account and click Delete
5. Refer to this other guide to correctly reconfigure the email address

Delete contacts (in CardBook)

Everything is now integrated into Thunderbird, but if you still have an old version (which you must update):

1. Open Thunderbird.
2. From CardBook select the contact profile to delete.
3. Click on the three-line horizontal menu button ☰ at the top left of the interface, then on Address Book, and on Delete Address Book.
4. Confirm by clicking OK.
5. Refer to this other guide to reconfigure synchronization.

Delete the calendar / agenda (in Lightning)

Everything is now integrated into Thunderbird, but if you still have an old version (which you must update):

1. Open Thunderbird.
2. From Lightning select the agenda profile to delete.
3. Right-click on the agenda and select Unsubscribe from the agenda.
4. Confirm by clicking OK.
5. Refer to this other guide to reconfigure synchronization.

This guide explains how to receive event reminders from the Infomaniak Calendar web app (online service ksuite.infomaniak.com/calendar) on a messaging system like kChat, so you can be notified in the chat thread of your choice when an event is approaching.

⚠ Available with:

* limited to 1 webhook

Prerequisites

• Create an inbound webhook on the kChat app to obtain a URL of the type https://your-server-kchat.xyz/hooks/xxx-key-generated-xxx:
  

Link the kChat webhook to Calendar

To add the webhook from your messaging system to the Calendar app:

1. Click here to access the Infomaniak Calendar web app (online service ksuite.infomaniak.com/calendar).
2. Click on the Settings icon ‍ in the top right corner.
3. Click on Integrations in the left-hand menu.
4. Click on the Add a webhook button:
   
5. Define:
   
   1. A name to easily identify the Webhook when adding reminders.
   2. The webhook URL (obtained from your chat system).
   3. The elements (automatically taken from your event and/or added manually here) and their layout in the message that will be sent:
      • Insert %subject%‍ to include the event subject.
      • Insert %date%‍ to include the event date.
      • Insert %description%‍ to include the event description.
      • Insert %location%‍ to include the event location, if applicable.
6. Click on the button to Add the configured element and see it now created:
   

Create an event with chat-based reminder

Now that Calendar is linked to your chat system account, you can choose to be notified in a chat when you add a reminder to an event:

1. Click here to access the Infomaniak Calendar web app (online service ksuite.infomaniak.com/calendar).
2. Click the ‍ Create button in the top left corner.
3. Click on Event:
   
   • You can also click on an existing event in the calendar to edit it.
4. Enter the event details.
5. Click on Add a reminder to configure it:
   
6. In the reminder type dropdown menu, choose the webhook you configured (according to the name given in step 5a above).
7. Save the event at the bottom of the page:
   
8. When the reminder time arrives, a message (in the format configured in step 5c above) is sent to the specified channel (configured in the webhook - see prerequisites) regarding the event (here, on kChat):
   

And on other messaging systems?

Slack

1. Click here to access the Slack WebHooks.
2. Choose the channel where your reminders will appear (e.g., @slackbot or #general):
   
3. Save to obtain the webhook URL.

Create other webhooks to set up reminders in other channels.

You can freely use Slack's formatting options in your notifications. Example in French:

N'oubliez pas de %subject% pour le %date%.
À prendre avec le jour J : %description%.
Lieu de l'évènement : %location%

This guide explains how to configure the synchronisation of calendars and contacts Infomaniak with the desktop app Mozilla Thunderbird (desktop application on macOS / Windows / Linux).

Obtain the Advanced URL

Prerequisites

• Obtain your synchronisation information provided by the Infomaniak synchronisation assistant:
  • account address: https://sync.infomaniak.com
  • username: for example AB12345
  • application password if two-factor authentication is enabled or ‍your Infomaniak account password if you have not enabled 2FA

To obtain a more detailed synchronisation URL, generally required for synchronisation with Thunderbird:

1. Open the Infomaniak synchronisation assistant.
2. Click on the blue link Select a device:
   
3. Choose a GNU/Linux type synchronisation.
4. Note the complete synchronisation URL displayed in step 4 of the assistant:
   

Synchronise Calendars and Address Books

Connect to an Address Book CardDAV

With the latest versions of Thunderbird, synchronizing your Infomaniak calendars and address books is offered to you immediately after configuring your email address within the software:

Click on it; the configuration starts:

1. Enter your short username and the advanced URL (see above).
2. Press Continue.
3. Thunderbird then asks for the password (see above).
4. Press OK:
   
5. Once authentication is successful, the application shows you the address books associated with your Infomaniak account; choose which ones to synchronize.
6. Press Continue to finish:
   

Connecting to a remote calendar

Add a new calendar in Thunderbird:

1. If necessary, switch to Calendars.
2. Click on New Calendar…
3. Choose On the Network.
4. Click on Next:
   
5. Enter your short username and the advanced URL (see above).
6. Press the button to find the associated Calendars.
7. Thunderbird then asks for the password (see above).
8. Tap OK:
   
9. Once authentication is complete, the application will display the calendars associated with your Infomaniak account; choose which ones to synchronize.
10. If necessary, you can manage advanced properties for your calendars in Thunderbird.
11. Tap the button to Subscribe and finish:
    

This guide explains how to synchronise Microsoft Outlook* Windows contacts & calendars (only Office 365, 2024, 2021, 2019, 2016, 2013, 2010, 2007 versions) with the contacts & calendars hosted by Infomaniak, using an extension for Outlook available on caldavsynchronizer.org.

Introduction

• There is a paid alternative for Windows, Evo Collaborator, which offers a pre-configured profile for Infomaniak.

Configure Outlook CalDav Synchronizer

Outlook CalDav Synchronizer allows you to synchronise contacts & calendars via CalDAV and CardDAV protocols, including multiple (non-shared) calendars:

1. Download CalDav Synchronizer for Outlook.
2. Close Outlook and launch the installation of the plugin downloaded above:
   
3. Once the plugin is installed, open Outlook and click on the new CalDav Synchronizer tab.
4. Click on Synchronisation Profiles.
5. Click on the ＋ icon to create a first profile (for the calendar or contacts – you will need to create a second profile later to synchronize both):
   
6. Choose a generic profile type (first radio button).
7. Click on the OK button:
   
8. Enter a profile name (e.g., the name of the Infomaniak calendar or address book you want to synchronize).
9. Check the synchronization box.
10. Click on the [ ▪ ▪ ▪ ] button:
    
11. Click on the New… button:
    
12. Enter a name for the new folder.
13. Choose the type of items the folder will contain (Calendar or Contacts).
14. Click on the parent folder to create the folder within its structure.
15. Confirm with the OK button:
    
16. Select the newly created folder from the list.
17. Confirm with OK:
    
18. Open the wizard https://config.infomaniak.com/ to obtain the information regarding synchronization with Outlook.
19. Click the button to generate an application password (this allows you to bypass the 2FA for your user account for synchronization purposes only).
20. Copy the information (password, URL, and username) obtained from config.infomaniak.com.
21. Enter your email address, which is the address of your Infomaniak account.
22. Click the button to Test the settings:
    
23. In the window that opens, choose the Infomaniak calendar to synchronize.
24. Click the OK button:
    
25. Additional information may then appear automatically in some fields.
26. Save a second profile if necessary (in this case, start again from step 5).
27. Finish by clicking OK at the bottom right:
    
28. A restart of Outlook may be required to update the added information, which will then be visible in the interface:
    

Resolving duplicate events

If you notice duplicate events in your Outlook calendar that are not duplicated on ksuite.infomaniak.com/calendar, apply these settings:

1. Click to Show Advanced Settings.
2. Click on Event Mapping Configuration.
3. Check the box Use GlobalAppointmentID for UID attribute.
4. Check the Cleanup duplicate events box.
5. Save the changes by clicking the OK button:
   

This removal of duplicate events, and therefore potentially duplicate invitations, may result in a notification of event rejection being sent to the organizer; however, this does not affect the participant's initial choice.

For advanced macOS users

There is an alternative for Outlook / Exchange on macOS, via the ews-caldav-sync Python script:

• Unlike an ICS file import provided by Outlook Web, which only includes the last few weeks of events, the script will import all calendar events, including recurring events, without importing tasks.
• Synchronization via this script is one-way, from Microsoft Exchange to the CalDAV server. It is recommended to run it at regular intervals.

This guide explains how to connect the Contacts and Calendar mobile apps to the contacts & calendars hosted by Infomaniak.

Introduction

• Your iOS device will be automatically configured using .mobileconfig configuration profiles compatible with Apple, unlike a manual configuration.
• It is possible to delete a configuration profile once it has been installed (scroll to the bottom of this page for instructions).
• Infomaniak contacts & calendars are linked to your Infomaniak account; when you log in to ksuite.infomaniak.com/contacts or /calendar, you will likely need to perform two-factor authentication (2FA) during login.
  • In this case, an application password is required to establish synchronization between your device and Infomaniak tools.
  • But don't worry, creating such a password is offered as part of the configuration wizard.

Install a configuration profile

To do this:

1. Click here to access the Infomaniak configuration tool (online service https://config.infomaniak.com) — log in if necessary to your Infomaniak account for the Organization where your services are managed.
2. Choose to install the profile on this iOS device:
   
3. Choose to synchronize contacts & calendars:
   
4. Generate an application password dedicated to synchronization (in order to keep the usual 2FA login for your user account):
   
5. Copy the generated application password (you will be asked for it when installing the Apple profile).
6. Download the Apple profile:
   
7. Allow the download on the device:
   
8. Tap to close the message:
   
9. Open the settings of the iOS device and tap on the banner at the top that informs you that a new profile has been downloaded:
   
10. Tap Install:
    
11. Enter your iOS device code as if you were unlocking it:
    
12. Tap Install:
    
13. Enter (or paste) the application password copied in step 5 above:
    
    and do this twice in a row (contacts + calendars):
    
14. When the notification appears at the top, it's done:
    

If your iOS Contacts and Calendar applications were already open, you need to restart them. You will then see the information added by the synchronization:

Synchronization Specifics

Please refer to this other guide.

Delete an Apple Profile

Please refer to the official documentation, changing the version of your system at the top of the page * if necessary.

*Why is it necessary to choose the guide version that exactly matches your macOS/iOS system version? Apple introduces sometimes subtle changes with each new version of its system. For example, a path on iOS 15…

… becomes this on iOS 18…

This guide explains how to connect the desktop apps Contacts and Calendar on macOS (MacBook Pro, Neo…) with the contacts & calendars hosted by Infomaniak.

Introduction

• Your macOS computer will be automatically configured via .mobileconfig configuration profiles compatible with Apple, unlike a manual configuration.
• Infomaniak contacts & calendars are linked to your Infomaniak account; when you log in to ksuite.infomaniak.com/contacts or /calendar, you will likely need to perform two-factor authentication (2FA) during login.
  • In this case, an application password is required to establish synchronization between your device and Infomaniak tools.
  • But don't worry, creating such a password is offered as part of the configuration wizard.

Install a configuration profile

To do this:

1. Click here to access the Infomaniak configuration tool (online service https://config.infomaniak.com) — log in if necessary to your Infomaniak account for the Organization where your services to be synchronized are managed.
2. Choose to install the profile on this device.
3. Choose to synchronize contacts & calendars.
4. Generate an application password dedicated to synchronization (in order to maintain the usual 2FA connection for your user account):
   
5. Copy the generated application password (you will be prompted for it when installing the Apple profile).
6. Download the Apple profile:
   
7. Open this newly downloaded file on your hard drive.
8. Click OK in the confirmation window:
   
9. Open the computer's System Settings.
10. In principle, the new profile is indicated as such, and you need to click on this menu item…
    • otherwise, click on General in the sidebar
    • then click on Manage Device (for macOS Sequoia 15)
    • if you have an older version or cannot find the profile, consult the official documentation, changing the version of your system at the top of the page if necessary…
11. Double-click on the proposed profile:
    
12. Click Install:
    
13. Enter the application password obtained in step 5 above to connect to Calendars.
14. Click on Next:
    
15. Enter the password a second time (this time for Contacts) and click on Install to finish.
16. That's it, you can now open your macOS Contacts and Calendar applications.

If your applications were already open, you need to restart them. You will then see the information added by the synchronization:

Synchronization specifics

Please refer to this other guide.

Delete an Apple profile

Please refer to the official documentation, and at the top of the page*, change the version of your system if necessary:

*Why is it necessary to choose the guide version that exactly matches your version of macOS / iOS? Apple introduces sometimes subtle changes with each new version of its system, for example, a path on iOS 15…

… becomes this on iOS 18…

This guide details the specific features and limitations of synchronizing contacts and calendars with Infomaniak and native Apple applications (macOS and iOS), particularly for managing shared data.

Introduction

• Infomaniak-hosted contacts and calendars can be synchronized with native Apple applications:
  • iOS (via profile / manually)
  • macOS (via profile / manually)

Contacts: synchronizing address books

The CardDAV protocol does not allow you to individually select the items to be synchronized; all data from the account is retrieved by default.

1. Before adding a synchronization:
   
   1. All existing contacts on the macOS device
   2. Existing contacts in the Organization (named here AAlpha SA) of the Infomaniak user Anna Alpha, including the Organization directory, which contains a group called North (in this case, this is a “circle” automatically created after setting up a Group in the Manager).
   3. The user's address book is called Lunchy.
2. After adding a macOS profile-based sync:
   
   1. All existing contacts on the macOS device (this displays the contacts that were already present, as well as the new contacts from the sync).
   2. Contacts from the sync (see point 2.d below).
      • A downloaded profile contains the Infomaniak account user's name; this name will be used for the synced address book, which will be displayed on the Apple side.
      • In the example below, the user's name is Anna Alpha and the address book name is Lunchy; this is the user name that will be displayed to describe the contacts on the Apple side.
      • You can change the sync name in the Account Information:
        
   3. Existing contacts on the macOS device (those from point 1.a above — they remain local on macOS and are not synced — you need to move them if necessary).
      • You can change the address book used by default for future contacts created on your device:
        
   4. The user's address book is called Lunchy here (equivalent to point 2.b above).

On iOS

New contacts created on iPhone are often saved locally ("On My iPhone"):

• It is necessary to change the default address book in the device settings so that they are synced to the Infomaniak server.

Groups and lists

Grouping contacts into folders or lists does not synchronize bidirectionally. The list system does not use actual folders but category tags, which makes it impossible to retrieve contact groups.

1. Lists created on Apple devices are not reflected on the Infomaniak server (but the contacts within them are):
   
2. Groups configured in the web interface are not displayed in the Apple Contacts app (but the contacts within them are):
   
   • Tip: to delete a list created on the Apple side, select it and press the DELETE key on your keyboard.

Additional address books

The Contacts app does not support multiple address books for the same account:

• Only the default address book is synchronized.
• To access all your address books, you need to use software like Thunderbird.

Example of a new address book on the Infomaniak side:

1. The content of this second address book is not synchronized:
   
2. A solution to organize yourself in a similar way could be to create a group in Lunchy and drag the 5 contacts into it:
   

Shared address books

A shared address book with another Infomaniak user will continue to be synchronized, including if contacts are added/edited via the sharing, as in this example of sharing with maximum permissions:

The reverse (receiving the contact sharing from another Infomaniak user) adds an additional address book. The synchronization of these additional contacts is therefore not possible (same rule as presented in the “Additional address books” section above).

Calendar: displaying shared calendars

The CalDAV protocol does not allow you to individually choose which items to synchronize; all data from the account is retrieved, including the calendars you share and those for which you have been granted access/modification rights:

If only your personal calendar is displayed, then try this procedure to enable additional calendars:

On macOS

1. Open iCal / Calendar.
2. Go to the Calendar menu > Settings (or Preferences).
3. Go to the Accounts tab.
4. Select the Infomaniak account and click on the Delegation tab.
5. Check the shared calendars to display.

On iOS

1. Open iCal / Calendar.
2. Tap the Calendars button at the bottom of the screen.
3. Check the shared calendars in the list.

Notifications (iOS)

You can enable or disable alerts for each specific calendar by tapping the ⓘ icon to the right of its name:

This guide explains how to manage a calendar and its events within the Google Calendar mobile app (application for iOS/Android smartphones or tablets) and/or the Infomaniak Calendar web app (online service ksuite.infomaniak.com/calendar), while keeping all data fully synchronized thanks to the Infomaniak mobile app kSync (application for Android smartphones or tablets).

Introduction

• Refer to this other guide if you only want to display an Infomaniak calendar in read-only mode on Google Calendar (web and mobile app).
  • The reverse is also possible if you only want to display a Google calendar in read-only mode on the Infomaniak Calendar web app (online service ksuite.infomaniak.com/calendar).
• The procedure below allows you to edit calendar events on both sides, but only on the mobile version of the Google Calendar app.

Synchronize the Infomaniak calendar and the mobile device

Prerequisites

1. Download the Google Calendar mobile app for Android.
2. Download the Infomaniak kSync mobile app (application for Android smartphones or tablets) here:
   
   
    
   • The kSync app is also available on F-droid.
3. Install kSync.

Next, launch the kSync app on your Android device. A step-by-step wizard will help you configure the app according to your needs:

1. Decide if you want to synchronize tasks.
2. Allow kSync to access the required items on the device, primarily the calendar.
3. Allow the app to run in the background for better synchronization (uses more battery); settings can also be adjusted within the app itself:
   
4. The key is to grant access rights to the services you need to synchronize:
   
5. Go back to the kSync app and continue the configuration:
   
6. Tap to add an Infomaniak user account (the one you use to log in to your Infomaniak services):
   
   1. For example, in the Calendar web app, the user menu in the top right corner shows the login email address.
   2. You can then access the calendars of the Organization to which the current user belongs:
      
   3. This is the data that will be synchronized to your device when you log in to the same Infomaniak account on kSync…
7. Enter your Infomaniak login credentials (see point a above).
8. Tap the button to log in:
   
9. Complete the two-factor authentication steps as you normally would.
10. Once logged in to kSync, activate the calendars (from those displayed, which are linked to your Infomaniak account) to be synchronized from the CALDAV tab:
    
11. Start the synchronization using the button at the bottom right.
    • Learn more about configuring kSync

Automatic synchronization of the native calendar

• At this stage, the native application on your Android device (Samsung Calendar, for example, on Samsung devices) will be synchronized and display the events from your Infomaniak calendar (you may need to activate the account in the application):
  
• An event added and/or modified on one of the interfaces will be automatically synchronized everywhere:
  

Enable the calendar in Google Calendar

To find your Infomaniak calendar in Google Calendar and be able to edit its events:

1. Open Google Calendar on your Android device.
2. Tap the menu button with three horizontal lines ☰ at the top left of the interface:
   
3. Tap Settings at the bottom of the menu:
   
4. Tap Manage accounts:
   
5. Enable the account corresponding to your Infomaniak calendar:
   
6. Go back to the previous page and make sure the Infomaniak calendar appears among the accounts, and change the color if necessary:
   
7. That's it, Google Calendar is synchronized with the Infomaniak calendar. Any event added and/or modified in either interface will be automatically synchronized everywhere:
   

This guide explains how to connect the Contacts and Calendar iOS (iPhone, iPad…) apps with the contacts & calendars hosted by Infomaniak.

Introduction

• Rather than the manual configuration below, it is recommended to use the .mobileconfig configuration profiles offered by Apple.
• Infomaniak contacts & calendars are linked to your Infomaniak account; when you log in to ksuite.infomaniak.com/contacts or /calendar, you will likely need to perform two-factor authentication (2FA) during login.
  • In this case, an application password is required to establish synchronization between your device and Infomaniak tools.
  • But don't worry, creating such a password is offered as part of the configuration wizard.

Manual configuration (contacts & calendars)

Obtain your login information

To obtain the CardDAV/CalDAV synchronization username and password:

1. Click here to access the Infomaniak configuration tool (online service https://config.infomaniak.com) — log in if necessary to your Infomaniak account for the Organization where your email address is managed.
2. Select a device other than iOS (this is to obtain your username):
   
3. Choose Linux:
   
4. Choose Contacts or Calendars:
   
5. Choose the specific service that needs to be synchronized.
6. Tap the right arrow several times, then tap the title of the manual synchronization tab:
7. The information displayed below allows you to obtain:
   
   1. your username (e.g., AB12345)…
   2. application password if two-factor authentication is enabled or the password for your Infomaniak user account if you have not enabled 2FA.
   3. For the server address, use only sync.infomaniak.com.

Using the login information

With this information, all you have to do is add your accounts according to Apple's instructions:

• Go to Settings > Contacts > Accounts > Add Account.
• Tap Other, then Add CardDAV Account and enter the account and server information.

Do the same for the Calendar app:

• Go to Settings > Calendar > Accounts > Add account.
• Tap Other, then Add CalDAV account and enter the account and server details.

Synchronization specifics

Refer to this other guide.

This guide explains how to connect the desktop apps Contacts and Calendar on macOS (MacBook Pro, Neo…) with the contacts & calendars hosted by Infomaniak.

Introduction

• Rather than the manual configuration below, it is recommended to use the .mobileconfig configuration profiles offered by Apple.
• Infomaniak contacts & calendars are linked to your Infomaniak account; when you log in to ksuite.infomaniak.com/contacts or /calendar, you will likely need to perform two-factor authentication (2FA) during login.
  • In this case, an application password is required to establish synchronization between your device and Infomaniak tools.
  • But don't worry, creating such a password is offered as part of the configuration wizard.

Manual configuration (contacts & calendars)

To configure both services on macOS:

1. Click here to access the Infomaniak configuration tool (online service https://config.infomaniak.com) — log in if necessary to your Infomaniak account for the Organization where your services to be synchronized are managed.
2. Choose synchronization for this device.
3. Choose to synchronise your contacts & calendars.
4. Click on the Manual synchronisation tab.
5. Click on the Generate button to obtain an application password:
   
6. Note the information that will be displayed on your screen.
7. Then, open the Calendar application on your device.
8. Add a new account, making sure to select CalDAV:
   
9. Enter the information noted in step 6 above:
   
   • Username: enter the username provided by the synchronisation assistant in uppercase (e.g. AB12345)…
   • Password: the one from step 5 above (i.e. an application password if you have activated two-factor authentication) or the password for your Infomaniak user account if you have not activated 2FA…
   • Server address: https://sync.infomaniak.com/
10. That's it, you can now open your macOS Contacts and Calendar applications.

If your applications were already open, you need to restart them. You will then see the information added by the synchronisation:

Specifics of synchronisation

Refer to this other guide.

Deleting a CardDAV or CalDAV account

Refer to the chapter "Stop using an account" and, at the top of the page, change the system version if necessary to match your own *.

*Why is it necessary to choose the guide version that exactly matches your macOS / iOS system version? Apple introduces subtle changes with each new version of its system, for example, a path on iOS 15…

… becomes this on iOS 18…

This guide explains how to synchronize your eM Client contacts & calendars with the contacts & calendars hosted by Infomaniak.

Introduction

• Infomaniak contacts & calendars are linked to your Infomaniak account; when you log in to ksuite.infomaniak.com/contacts or /calendar, you will likely need to perform two-factor authentication (2FA) during login.
  • In this case, an application password is required to establish synchronization between your device and Infomaniak tools.
  • But don't worry, creating such a password is offered as part of the configuration wizard.

Synchronize contacts & calendars (eM Client 10 macOS)

Prerequisites

• Obtain your synchronization information provided by the Infomaniak synchronization wizard:
  • account address: https://sync.infomaniak.com
  • username: for example AB12345
  • application password if two-factor authentication is enabled or ‍the password for your Infomaniak user account if you have not enabled 2FA

Then:

1. Open eM Client.
2. Click on the eM Client Menu.
3. Click on Add account:
   
4. Click on Calendar.
5. Click on CalDAV.
6. Click on Next:
   
7. Enter the information obtained from the configuration wizard (see prerequisites).
8. Click on Next:
   
9. Choose a name for the account (e.g., infomaniak) and complete the process.
10. The information retrieved and synchronized with Infomaniak will be displayed in the Calendar section:
    

You can start with the Contacts section if you wish, but in any case, a CalDAV procedure also configures CardDAV, and vice versa:

This guide details the limitations specific to the my kSuite offer and the advantages of the my kSuite+ offer.

Limitations specific to my kSuite

The my kSuite offer imposes certain limitations that my kSuite+ does not…

Mail, contacts & calendars

• Disk space limited to 20 GB of storage for emails.
• No advanced mode in the message sorting rules.
• No aliases.
• "my kSuite" signature enforced.
• No email sharing link.
• 1 address book, 1 calendar.
• Email backup retention (30 days); recoverable by upgrading to a different offer.

kDrive

• 1 kDrive upload folder.
• 25 kDrive sharing links (without the ability to set a duration or password).
• Previous file version retention: 30 versions over 30 days (60 over 120 days for my kSuite+, including some versions that are kept indefinitely).
• Trash retention: 30 days (60 for my kSuite+).
• No statistics.
• No PDF file editing/signing.

Limitations of the my kSuite & my kSuite+ offers

Click on the links below for details:

• Offer limited to one address per account (linked to a European phone number).
• You must provide a valid mobile phone number to confirm registration.
• Limited number of daily email sends, mail redirects, and unique recipients per message.
• No creation of aliases is possible for your email.
• No customizable email signature.
• Email scheduling and scheduled sending: limited features (without customization) on my kSuite and customizable with my kSuite+.
• 15 GB of Cloud storage with my kSuite, 1/2/6/12 TB with my kSuite+.
• Registration is only possible for individuals residing in OECD member countries (official list), including:
  1. Germany
  2. Australia
  3. Austria
  4. Belgium
  5. Canada
  6. Chile
  7. Colombia
  8. South Korea
  9. Costa Rica
  10. Denmark
  11. Spain
  12. Estonia
  13. United States
  14. Finland
  15. France
  16. Greece
  17. Guadeloupe
  18. French Guiana
  19. Hungary
  20. Ireland
  21. Iceland
  22. Israel
  23. Italy
  24. Japan
  25. Latvia
  26. Lithuania
  27. Luxembourg
  28. Martinique
  29. Mayotte
  30. Mexico
  31. Monaco
  32. New Caledonia
  33. New Zealand
  34. Norway
  35. Netherlands
  36. Poland
  37. French Polynesia
  38. Portugal
  39. Czech Republic
  40. Réunion
  41. United Kingdom
  42. Saint Barthélemy
  43. Saint Martin
  44. Saint Pierre and Miquelon
  45. Slovakia
  46. Slovenia
  47. Sweden
  48. Switzerland
  49. French Southern and Antarctic Lands
  50. Turkey
  51. Wallis and Futuna

my kSuite+ offer

The my kSuite+ offer allows you to send more messages per day to a larger number of unique recipients at once.

To help you identify the my kSuite / kSuite offer that best suits your needs, please refer to this other guide.

For sending emails to a large number of recipients, there is a Newsletter tool.

This guide explains how to restore backups of previous versions of your files and other web data from your Infomaniak hostings, and how to set up an effective backup policy if the automatically and freely provided backups no longer meet your availability or security needs.

Web Hostings (Starter, Shared, Cloud Server)

Refer to these guides to restore automatic backups:

• of an entire hosting (FTP + MySQL),
• of specific files on the hosting,
• of specific databases,
• of a Web Application (Wordpress & Apps),
• of Cloud Server SSH crons.

Refer to these guides to backup and restore:

• a hosting with Swiss Backup and Restic (advanced),
• WordPress with Swiss Backup,
• WordPress with an extension.

Also refer to https://faq.infomaniak.com/snapshot.

Messaging

• Restore messages from Infomaniak automatic backups.
• Restore contacts or calendar events.
• Backup the current content of an email account:
  • by downloading the current content locally,
  • by duplicating all current content to a backup box,
  • by copying future emails as they arrive to a backup box.

Domains / DNS Zones

• Restore deleted DNS records from Infomaniak automatic backups.
• Restore an expired domain in redemption period.

The easiest way to manage your contacts/address books is to use the Infomaniak Contacts web app (online service ksuite.infomaniak.com/contacts).

This interface offers many advantages:

• No software to install or configure.
• Sharing address books with other users.
• Permanently saved.
• Synchronization of your contacts across devices.
• Secure and respects your privacy, hosted in Switzerland by a neutral and independent company.

How to get started with Infomaniak Contacts?

• Click here to access the Infomaniak Contacts web app (online service ksuite.infomaniak.com/contacts).

What would you like to do?

1. Synchronize contacts & calendars on all your devices
2. Manage contacts
3. Manage duplicates
4. Import contacts
5. Export contacts
6. Group contacts
7. Copy or move contacts
8. Restore contacts
9. Search for contacts
10. Share an address book

Have a question or feedback?

• Contact Infomaniak support
• Click here to share feedback or a suggestion about an Infomaniak product

Thank you for choosing kMeet Infomaniak as your video conferencing solution for individuals & businesses:

• Unlimited audio and video calls
• Access without registration
• Compatibility: Web, mobile, and desktop
• Integrated chat & reactions (emoticons, sounds)
• Screen sharing with drawing, remote control tools
• Breakout rooms
• Integration with the calendar (creation of a video call link)
• Integration with kDrive for storing meeting recordings
• Integration with kChat for video calls
• Privacy protection (no advertising, hosting in Switzerland)
• Security with AES-256 encryption
• Eco-friendly (renewable energy, CO₂ compensation)

What would you like to do?

• Create an online meeting
• Join a meeting
• Download the kMeet app on your macOS, Windows, Linux, iOS (iPhone/iPad) and Android devices.
• Manage participants (moderation)
• Create a kMeet breakout room
• Secure meeting access with a password and/or encryption key
• Record and share a video conference
• Share your screen with participants
• Remotely control a device with kMeet
• Start the chat during an online meeting
• Broadcast the kMeet stream via Video Streaming
• Draw on kMeet
• Replace Skype with kMeet

Have a question, problem, or feedback?

• Troubleshoot an audio, video, or device access permission issue…
• If you encounter a problem, please consult the knowledge base before contacting support.
• Click here to share feedback or a suggestion about an Infomaniak product.