This guide explains how to manage a calendar and its events within the mobile app Google Calendar (app for iOS/Android smartphone or tablet) and/or the web app Calendar Infomaniak (online service ksuite.infomaniak.com/calendar) while keeping all data fully synchronized thanks to the mobile app Infomaniak kSync (app for Android smartphone or tablet).

Preamble

• Refer to this other guide if you only want to display a read-only Infomaniak calendar on Google Calendar (web & mobile app).
  • The reverse is also possible if you only want to display a read-only Google calendar on the web app Calendar Infomaniak (online service ksuite.infomaniak.com/calendar).
• The procedure below allows you to edit the calendar events on both sides but only on the mobile version of the Google Calendar app.
• The various services offered by Infomaniak are all compatible with the corresponding standard protocols (CalDAV/CardDAV for contacts & calendars, for example), therefore if you encounter a problem with third-party software, contact its publisher or a Partner and consult the support policy as well as article 11.9 of the Infomaniak TOS.

Synchronize the Infomaniak calendar and the mobile device

Prerequisites

1. Download the Android mobile app Google Calendar.
2. Download the mobile app Infomaniak kSync (app for Android smartphone or tablet) here:
   
   
    
   • The kSync application is also available on F-droid.
3. Install kSync.

Next:

1. Open kSync on your Android device, a step-by-step assistant will help you configure the application according to your needs.
2. Allow kSync to access the required items on the device, mainly the calendar:
   
3. Allow the application to run in the background for better synchronization (uses more battery).
4. Log in to your Infomaniak user account:
   
5. Activate the calendar to be synchronized from the CALDAV tab:
   
   • Learn more about configuring kSync

At this stage, it is the native application of your Android device (Samsung Calendar, for example, on Samsung-branded devices) that will be synchronized and display the events of your Infomaniak calendar (sometimes you need to activate the account on the application in question):

An event added and/or modified on one or the other of the interfaces will be automatically synchronized everywhere:

Activate the calendar on Google Calendar

To find your Infomaniak calendar on Google Calendar and be able to edit its events:

1. Open Google Calendar on your Android device.
2. Press the three horizontal line menu button ☰ at the top left of the interface.
3. Press Settings at the bottom of the menu:
   
4. Press Manage accounts:
   
5. Activate the account corresponding to your Infomaniak calendar:
   
6. Go back to the previous page and check that the Infomaniak calendar appears among the accounts and modify the color if necessary:
   
7. That's it, Google Calendar is synchronized with the Infomaniak calendar, an event added and/or modified on one or the other of the interfaces will be automatically synchronized everywhere:
   

This guide explains how to synchronize Microsoft Outlook contacts & calendars (Windows only, Office 365 / 2019, 2016, 2013, 2010, 2007 versions) with contacts & calendriers hosted by Infomaniak, using an extension for Outlook available on caldavsynchronizer.org.

Preamble

• The various services offered by Infomaniak are all compatible with the corresponding standard protocols (CalDAV/CardDAV for contacts & calendars, for example), therefore if you encounter a problem with third-party software, contact its publisher or a Partner and consult the support policy as well as article 11.9 of the Infomaniak Terms and Conditions.
• There is a paid alternative for Windows, Evo Collaborator, which offers a preconfigured profile for Infomaniak.

Configure Outlook CalDav Synchronizer

Outlook CalDav Synchronizer allows you to synchronize contacts & calendars via CalDAV and CardDAV protocols, including multiple calendars (non-shared only):

1. Download CalDav Synchronizer for Outlook.
2. Close Outlook and launch the installation of the plugin downloaded above:
   
3. Once the plugin is installed, open Outlook and click on the new tab CalDav Synchronizer.
4. Click on Synchronization Profiles.
5. Click on the ＋ icon to create a first profile (for the calendar or contacts - you will need to create a second profile later to synchronize both).
6. Choose a generic profile type (first radio button):
   
7. Enter a profile name (name of the Infomaniak calendar or address book you want to synchronize, for example).
8. Check the synchronization box.
9. Click on the [ ▪ ▪ ▪ ] button.
10. Click on the New… button:
    
11. Enter a new folder name.
12. Choose the type of items the folder will contain (Calendar or Contacts).
13. Click on the parent folder “Outlook” to create the folder in its hierarchy.
14. Confirm with the OK button:
    
15. Confirm with OK:
    
16. Open the assistant https://config.infomaniak.com/ to obtain the information regarding synchronization with Outlook.
17. Click the button to generate an application password (allows you to bypass the 2FA of your user account for synchronization only):
    
18. Copy the information (password, URL, and username) obtained on config.infomaniak.com.
19. Enter the email address, that of your user account.
20. Click the button to Test the settings:
    
21. Choose in the window that opens the Infomaniak calendar to synchronize.
22. Click the OK button:
    
23. Additional information may then automatically appear in certain fields.
24. Save a second profile if necessary (start again at point 4 in this case).
25. Finish with OK at the bottom right.
    
26. A restart of Outlook may be required to update the added information.

Resolve event duplicates

If you notice duplicated events in your Outlook calendar without them being duplicated on ksuite.infomaniak.com/calendar, apply these settings:

1. Click to Show Advanced Settings.
2. Click on Event Mapping Configuration.
3. Check the box Use GlobalAppointmentID for UID attribute.
4. Check the box Cleanup duplicate events.
5. Save the changes by clicking on the OK button:
   

The deletion of duplicate events, and therefore potentially duplicate invitations, may result in a notification of event refusal to the organizer. However, this has no impact on the participant's initial choice.

For advanced macOS users

There is an alternative for Outlook / Exchange on macOS, via the ews-caldav-sync python script:

• Unlike an ICS file import provided by Outlook Web, which only includes the last few weeks of events, the script will import all calendar events, including event series, but not tasks.
• Synchronization via this script is one-way, from Microsoft Exchange to the CalDAV server. It is recommended to run it at regular intervals.

This guide explains how to connect the mobile apps Contacts and Calendar iOS (iPhone, iPad, etc.) with the contacts & calendars hosted by Infomaniak.

Preamble

• Your iOS device will be automatically configured via configuration profiles .mobileconfig compatible with Apple, unlike a manual configuration.
• It is possible to delete a configuration profile once installed (scroll to the bottom of this page for the explanations).
• Infomaniak contacts & calendars are linked to your Infomaniak account; when you log in to ksuite.infomaniak.com/contacts or /calendar you probably have to perform double validation (2FA) when logging in.
  • In this case, an application password is required to establish synchronization between your device and Infomaniak tools.
  • But don't worry, creating such a password is offered by following the configuration assistant.
• The various services offered by Infomaniak are all compatible with the corresponding standard protocols (CalDAV/CardDAV for contacts & calendars for example), therefore if you encounter a problem with third-party software, contact the publisher or a Partner and consult the support policy as well as article 11.9 of the Infomaniak Terms and Conditions.

Install a configuration profile

To do this:

1. Click here to access the Infomaniak configuration tool (online service https://config.infomaniak.com) — log in if necessary to your Infomaniak account on the Organization on which your email address is managed.
2. Choose to install the profile on this device:
   
3. Choose to synchronize contacts & calendars:
   
4. Generate a dedicated application password for synchronization (to keep the usual 2FA connection of your user account):
   
5. Copy the generated application password (it will be requested during the installation of the Apple profile).
6. Download the Apple profile:
   
7. Authorize the download on the device:
   
8. Open the settings of the iOS device:
   
9. Press the recently downloaded profile:
   
10. Press Install:
    
11. Unlock your iOS device:
    
12. Press Install:
    
13. Enter (or paste) the application password twice in a row (contacts + calendars).
14. Tap on Finish:
    

If your iOS Contacts and Calendar applications were already open, you need to relaunch them. You will then see the information added by the synchronization.

Contacts Specifics

If you add new contacts from the iPhone after a synchronization, they will be added locally, in the iPhone's address book ("On My iPhone") instead of going to the synchronized address book. You must change this default setting in your application's settings.

Unfortunately, you cannot retrieve information about contact groups. Indeed, iOS does not really use folders or groups. Apple tags/marks each contact with one or more categories, but this is not a group membership.

Calendars Specifics

By default, only your personal calendar is displayed in the Calendar application. To display calendars shared by another user:

1. Open the Calendar application.
2. Tap Calendar at the bottom of the screen.
3. Check the shared calendars to display.

Also, refer to Apple's documentation on this subject.

To manage notifications regarding activated or deactivated calendars, click on the ⓘ on the right:

Delete an Apple profile

Refer to the official documentation by changing the version of your system at the top of the page* if necessary.

*Why is it necessary to choose the guide version that exactly matches your version of the macOS / iOS system? Apple introduces changes, sometimes subtle, with each new version of its system, for example a path on iOS 15…

…becomes this on iOS 18…

This guide explains how to connect the desktop apps Contacts and Calendar (desktop applications on macOS) with the contacts & calendars hosted at Infomaniak.

Preamble

• Your macOS computer will be automatically configured using .mobileconfig configuration profiles compatible with Apple, unlike a manual configuration.
• Infomaniak contacts & calendars are linked to your Infomaniak user account. When you log in to contacts.infomaniak.com or calendar.infomaniak.com you will likely have to perform double validation (2FA) during login.
  • In this case, an application password is required to establish synchronization between your device and Infomaniak tools.
  • But don't worry, creating such a password is offered by following the configuration assistant (point 4 below).
• It is possible to delete a configuration profile once installed (scroll to the bottom of this page for explanations).
• The Infomaniak tools are compatible with any application supporting CardDAV/CalDAV.
  • For additional help, contact the support of the software used or a Partner — also discover the role of the host.

Install a configuration profile

For this:

1. Click here to access the Infomaniak configuration tool (online service https://config.infomaniak.com) — log in if necessary to your Infomaniak account on the Organization managing your email address.
2. Choose to install the profile on this device.
3. Choose to synchronize the contacts & calendars.
4. Generate an application password dedicated to synchronization (in order to maintain the usual 2FA connection of your user account):
   
5. Copy the generated application password (it will be requested during the installation of the Apple profile).
6. Download the Apple profile:
   
7. Open the System Settings of the computer.
8. Click on General in the sidebar, then click on Device Management (for macOS Sequoia 15 version). If you have a lower version or cannot find the profile, refer to the official documentation by changing the system version at the top of the page if necessary:
   
9. Click on +:
   
10. Locate and then open the previously downloaded file:
    
11. Click on Continue:
    
12. Enter the application password twice (contacts + calendars).

If your macOS applications Contacts and Calendar were already open, you need to restart them. You will then see the information added by the synchronization.

Contacts Features

Display shared address books

The Sync server applies a restriction to the macOS Contacts application because this application does not support multiple address books for the same account. Synchronization therefore only returns the default address book. You need to use another CardDAV software (e.g., Thunderbird) to access all address books.

Contact list/group/folder

In the macOS Contacts app, you can add contact lists (or groups), but the information indicating which contacts belong to which list will not be synchronized with contacts.infomaniak.com:

Therefore, if you want to remove these lists, you must press the DEL key on your keyboard after selecting the list to delete (this does not delete the contacts).

On the other hand, a folder (or group) that you can configure on **contacts.infomaniak.com** from the editing of a contact card (see below) is not synchronized with the **Contacts** application on macOS:

Calendar Features

Display shared calendars

By default, only your personal calendars are displayed in the Calendar application. Here is an example of synchronization between multiple calendars from multiple Organizations (to which the user account specified in the macOS application is linked).

Calendar Infomaniak:

macOS:

To display calendars shared by another user:

1. Open the Calendar application.
2. Open the Calendar menu.
3. Click on Preferences.
4. Go to the Accounts tab.
5. Go to the Delegation tab:
   
6. Check the shared calendars to display.

Delete a CardDAV or CalDAV account

Refer to the chapter "Stop using an account" by changing the system version at the top of the page* if necessary.

Delete an Apple profile

Refer to the official documentation by changing the system version at the top of the page* if necessary.

*Why is it necessary to choose the guide version that exactly matches your macOS / iOS system version? Apple introduces sometimes subtle changes with each new version of its system, for example a path on iOS 15…

… becomes this on iOS 18…

This guide explains how to set up the synchronization of calendars/agendas and contacts Infomaniak with the desktop app Mozilla Thunderbird (desktop application on macOS / Windows / Linux).

Preamble

• The various services offered by Infomaniak are all compatible with the corresponding standard protocols (CalDAV/CardDAV for contacts & calendars, for example), therefore if you encounter a problem with third-party software, contact its publisher or a Partner and consult the support policy as well as article 11.9 of the Infomaniak TOS.

Obtain the advanced URL

Prerequisites

• Obtain your synchronization information provided by the Infomaniak synchronization assistant:
  • account address: https://sync.infomaniak.com
  • username: for example AB12345
  • application password if double authentication is enabled or ‍the one from your Infomaniak account if you have not enabled 2FA

To obtain a more elaborate synchronization URL, usually requested for synchronization with Thunderbird:

1. Open the Infomaniak synchronization assistant.
2. Click on the blue link Select a device:
   
3. Choose a GNU/Linux synchronization.
4. Note the complete synchronization URL displayed in step 4 of the assistant:
   

Synchronize calendars and address books

Connect to a CardDAV address book

With the latest versions of Thunderbird, the synchronization of your Infomaniak calendars and address books is offered to you right after configuring your email address within the software:

Click on it; the configuration starts:

1. Enter the short username and the advanced URL (see above).
2. Press Continue.
3. Thunderbird then asks for the password (see above).
4. Press OK:
   
5. Once the authentication is successfully completed, the application shows you the address books linked to your Infomaniak account; choose which ones to synchronize.
6. Press Continue to finish:
   

Connect to a remote calendar

Add a new calendar in Thunderbird:

1. Switch to Calendars if necessary.
2. Click on New Calendar…
3. Choose On the network.
4. Click on Next:
   
5. Enter the short username and the advanced URL (see above).
6. Press the button to find the Calendars associated.
7. Thunderbird then asks for the password (see above).
8. Press OK:
   
9. Once authentication is successfully completed, the application shows you the schedules linked to your Infomaniak account; choose which ones to synchronize.
10. You can manage advanced properties of your calendars in Thunderbird if necessary.
11. Press the button to Subscribe and finish:
    

This guide explains how to obtain and install an application on a computer from certain Infomaniak interfaces such as kSuite or those that allow you to manage your calendars/agendas or your address books.

Install a progressive web app (PWA)

A Progressive Web App (PWA) is an application designed for the Web and offers an experience similar to that of a mobile application. PWAs are fast and offer many features available on mobile devices. For example, they can work offline and send notifications.

Download the Infomaniak Calendar app (PWA)

1. Click here to access the Infomaniak Calendar Web app (online service ksuite.infomaniak.com/calendar).

2. Click on the icon specific and dedicated to PWAs in the browser's address bar:

On some devices, you need to choose the option “Add to Home Screen” to be able to “create” the standalone application.

Remove the Infomaniak Calendar application

1. Open the previously created application.
2. Click on the action menu ⋮ .

3. Click on Uninstall:

This guide explains how to synchronize eM Client contacts & calendars with contacts & calendars hosted by Infomaniak.

Preamble

• Infomaniak contacts & calendars are linked to your Infomaniak account; when you log in to ksuite.infomaniak.com/contacts or /calendar you will likely have to perform two-factor authentication (2FA) when logging in.
  • In this case, an application password is required to establish synchronization between your device and Infomaniak tools.
  • But don't worry, creating such a password is offered to you by following the setup assistant.
• The various services offered by Infomaniak are all compatible with the corresponding standard protocols (CalDAV/CardDAV for contacts & calendars, for example), therefore if you encounter a problem with third-party software, contact its publisher or a Partner and consult the support policy as well as section 11.9 of the Infomaniak Terms of Service.

Synchronize contacts & calendars (eM Client 10 macOS)

Prerequisites

• Obtain your synchronization information provided by the Infomaniak synchronization assistant:
  • account address: https://sync.infomaniak.com
  • username: for example AB12345
  • application password if two-factor authentication is enabled or ‍the one of your Infomaniak user account if you have not enabled 2FA

Next:

1. Open eM Client
2. Click on the eM Client Menu
3. Click on Accounts
4. Click on Add an account
5. Click on Calendar
6. Click on CalDAV
7. Click on Next
   
8. Choose a title for the account name (e.g., Infomaniak agenda) and complete the procedure

You can start the Contacts part if you wish, but in any case, 1 CalDAV procedure configures CardDAV at the same time, and vice-versa.

This guide explains how to get event reminders from the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar) on a chat system like kChat in order to be notified in your chosen chat thread when an event is approaching.

⚠ Available with:

*limited to 1 webhook

Prerequisites

• Create an incoming webhook on the kChat app to obtain a URL of type https://your-server-kchat.xyz/hooks/xxx-key-generated-xxx:
  

Link the kChat webhook to Calendar

To add the webhook from your chat system to the Calendar app:

1. Click here to access the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).
2. Click on the Settings icon ‍ at the top right.
3. Click on Integrations in the left sidebar menu.
4. Click on the Add a webhook button:
   
5. Define:
   
   1. A name to easily identify the Webhook when you add reminders.
   2. The webhook URL (obtained from your chat system).
   3. The elements (automatically taken from your event and/or added manually here) and their arrangement in the message to be sent:
      • Insert %subject% to include the subject of the event.
      • Insert %date% to include the date of the event.
      • Insert %description% to include the description of the event.
      • Insert %location% to include the possible location of the event.
6. Click the button to Add the configured element and see it created:
   

Create an event with a chat reminder

Now that Calendar is linked to your chat system account, you can choose to be notified in a chat when you add a reminder to an event:

1. Click here to access the Infomaniak Calendar Web app (online service ksuite.infomaniak.com/calendar).
2. Click the button Create at the top left.
3. Click on Event:
   
   1. You could also click on an existing event on the calendar to modify it.
4. Enter the event details.
5. Display the additional fields:
   
6. Click on Add a reminder to configure it:
   
7. In the reminder type dropdown menu, choose the webhook configured (according to the name given in 5a above).
8. Save the event at the bottom of the page:
   
9. When the reminder time arrives, a message (in the format configured in 5c above) is sent to kChat about the event, on the channel configured in the kChat webhook (see prerequisites above):
   

And on other chat systems?

Slack

1. Click here to access Slack WebHooks.
2. Choose the chat thread where your reminders will appear (e.g., @slackbot or #general):
   
3. Save to get the webhook URL.

Create other webhooks to set reminders in other chat threads.

You can freely use Slack formatting options in your notifications. Example in French:

N'oubliez pas de %subject% pour le %date%.
À prendre avec le jour J : %description%.
Lieu de l'évènement : %location%

The mobile app Infomaniak kSync is a free solution offered by Infomaniak that allows you to synchronize contacts, calendars/agendas and tasks of your Android mobile devices (Samsung, Huawei, Google Pixel, etc.) with the tools offered by Infomaniak:

• ksuite.infomaniak.com/contacts for managing contacts / address books
• ksuite.infomaniak.com/calendar for managing calendars / agendas

Preamble

• Configuring mail synchronization does not mean that contacts & calendars will also be synchronized!
  • Email is synchronized via the IMAP protocol, while your contacts & calendars can be synchronized with the CardDAV and CalDAV protocols.
• And to facilitate this synchronization on Android devices, it is recommended to install kSync.
• On iOS (iPhone, iPad, etc.) use an Apple profile, to download from the configuration assistant.
• Microsoft has its own format that is not directly compatible with CardDAV and CalDAV; therefore, it is not possible on the Outlook mobile app to synchronize contacts & calendars with Infomaniak (PS: a paid and untested solution exists here).
  • To synchronize Outlook on computer refer to this other guide.

What do you want to do?

• Download and install kSync on Android device
• Configure kSync
• Use kSync to synchronize Google Calendar
• Add a new address book or calendar from kSync
• Synchronize tasks between Infomaniak Mail and your Android devices
• Force kSync synchronization
• Generate a specific password in case of two-factor authentication enabled

This guide explains how to modify the display of your events (within the framework of the Infomaniak ticketing system).

Access the options to configure the display

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing concerned by the event.
3. Click on Programming in the left sidebar menu.
4. Click on Events in the left sidebar menu.
5. Click on the name of the event concerned:
   
6. Click on the Edit button:
   

Choose a multi-date event display mode

To do this:

1. Add new possible dates...
2. Choose the methods for displaying these dates on the calendar; these modes will be available on the online ticketing and will allow your customers to switch between the different display modes they prefer (see below)...
3. Choose which display mode will be used by default...
   

The different available displays

The list display

The list display is practical if the dates are spaced out over time with empty periods (weekly, or monthly for example) and/or if the ticketing needs to be able to offer several dates or sessions, without these being indicated on a calendar.

The monthly calendar

The monthly calendar allows you to place events on a monthly calendar. It is an effective display, but can be very busy if there are many sessions per day.

The weekly calendar

Very useful if you want to display the dates week by week, especially if there are several performances per day, or in the case where the event only lasts for a short period, and you want to display the days of the week.

This guide explains how to download and use the mobile app Infomaniak kSync for Android devices (Samsung, Huawei, Google Pixel, etc.) that allows you to synchronize calendars & contacts between Android devices (with data stored at Infomaniak).

Preamble

• Refer to this other guide for an example of using kSync: synchronize an Infomaniak calendar with a Google agenda.

Configure kSync

Prerequisites

1. Download the mobile app Infomaniak kSync (app for Android smartphone or tablet) here:
   
   
    
   • The kSync application is also available on F-droid.
2. Install kSync.

Next:

1. Open kSync from your Android device, a step-by-step assistant will help you configure the application according to your needs.
2. Decide whether you want to synchronize tasks.
3. Authorize kSync to access the required elements.
4. Authorize the application to run in the background for better synchronization (uses more battery).

Once the application is open and pre-configured:

1. Press the button to open the login window to your Infomaniak user account:
   
2. Enter your Infomaniak account login information where your Infomaniak agenda(s) to be synchronized with your Android device are located.
3. Under the Address Books CARDDAV tab, choose the address book(s) that should appear on your device.
4. Under the Calendars CALDAV tab, choose the calendar(s) that should appear on your device.
5. Start the synchronization with the button located at the bottom right.

Synchronization settings

After pressing the account to synchronize, click on the Settings icon at the top right of the interface to adjust some important settings:

• Synchronization interval: you can modify the frequency of synchronizations (15, 30, 60 minutes, etc.) for each type of information (address books, calendars, tasks).
• Synchronization only via WiFi (and if so, with which networks...).
• Limit of display of past events.
• Color display.
• Display of contact groups.

kSync general settings

Press the back arrow at the top left of the screen to return to the home page.

Press the menu button with three horizontal lines ☰ then on Settings.

Synchronization operation

Once the kSync application is configured, the selected items are automatically synchronized with the Contacts and Calendar applications, installed by default on an Android device.

These applications will allow you to display or hide the address books currently synchronized with Infomaniak:

Synchronization is bidirectional by default, which means that without any particular setting on your part (read below) the modifications made on your phone in this or these new address books and calendars will be reflected in your Infomaniak interface (Calendar and Contacts) and vice versa. Add a contact in the address book currently synchronized with Infomaniak, same for an event on the calendar::

Once added on one side or the other, the information is synchronized at the scheduled interval.

Do not allow modification on the device

It is possible to force read-only via kSync which means that the items are synchronized but cannot be modified by the device.

To do this, on the settings page of the Infomaniak account that interests you, in the Address Books CARDDAV or Calendars CALDAV tab, press the action menu ⋮ to the right of the line of your synchronized items. Check the box "Force read-only":

This guide explains how to synchronize tasks with kSync, the Infomaniak mobile app used to link your calendars & contacts stored at Infomaniak with the data on your Android devices.

Prerequisites

• Install and download the free application jtx Board.

Synchronize tasks

To synchronize data between the tasks of Infomaniak Calendar and your Android devices, jtx Board will, using kSync, synchronize the tasks based on one or more Infomaniak calendars at regular intervals.

1. Here is a task present on Infomaniak:
   
2. After synchronization, it appears on jtx Board:
   
3. Example of task validation when it is executed, then adding a second task from the application:
   
4. Result on Infomaniak:
   

To go further, it may be necessary to purchase the Pro version of the jtx Board application.

Recommended settings

It is recommended to improve the readability of your tasks in the application to disable these 2 parameters in the settings of the jtx Board application…

… then remove "local" from the list of locations to keep only the possibility of saving in your kDrive account(s).

This guide explains how to automatically receive a summary of your activities scheduled on Calendar Infomaniak in your Mail and/or kChat inbox every morning.

Preamble

• This feature is disabled by default on all calendars.
• This summary is sent to your email address (the one used to log in to your Infomaniak account).
• It contains a list of all the day's events with their most important information (possible kMeet link, location, times, etc.).
  • You can even imagine forwarding this daily schedule to your team or assistant so they know the best time to contact you, even by creating a rule for automatic forwarding based on the criteria corresponding to the received email.

Obtain a schedule automatically and daily

Prerequisites

• Sending a summary on kChat requires having kChat within your Organization.

To start the day by consulting a message in your Infomaniak inbox containing the schedule based on your Infomaniak agenda:

1. Click here to log in to the unified settings of your Infomaniak Web apps and more specifically to the settings of the daily reminder of the Calendar app.
2. Check or select the relevant Organization in the dropdown menu of the left sidebar.
   1. If you modify it, return to the settings by clicking on the daily reminder item to access the settings:
      
3. Click the button to Add a daily reminder and configure it:
   

To customize your reminder according to your needs:

1. Select the relevant calendar.
2. Choose the reception mode (Mail, kChat or both).
3. Choose the time you want to receive the reminder (the evening before or early the same day).
4. Choose whether or not to include recurring events.
5. Choose the days on which the daily reminder will be sent.
6. Confirm your choices at the bottom of the page:
   

Disable the daily reminder

To stop receiving the daily summary by email or via Euria on kChat:

1. Click on the link located at the bottom of the notification received:
   
2. Click on the reminder to delete:
   
3. Delete the reminder from the edit page:
   

This guide explains how to display a countdown before the next live stream or during a scheduled interruption on Infomaniak's video streaming service.

Access the scheduling calendar

The countdown, once scheduled, works in correlation with stream interruptions if you set one (or more in succession, thus managing the overlap). Note: it takes 2 minutes for a scheduled interruption to be reflected in the countdown.

Infomaniak offers to replace Skype with its own solutions, whether for individual calls, remote meetings, or team exchanges.

kMeet, video conferencing for individuals & businesses

Despite its initial success, the communication platform Skype has seen its use decrease in the face of the emergence of solutions better integrated with new collaborative uses.

One of the simplest ways to replace Skype is to adopt kMeet:

• Unlimited audio and video calls
• Access without registration
• Compatibility Web, mobile and desktop
• Integrated chat & reactions (emojis, sounds)
• Screen sharing with drawing tools, remote control
• Breakout rooms
• Integration with the calendar (creation of video link)
• Integration with kDrive for storing meeting recordings
• Integration with kChat for video calls
• Privacy respect (no ads, hosting in Switzerland)
• Security with AES-256 encryption
• Eco-friendly (renewable energy, CO2 compensation)

Replace Skype with kMeet

The alternative kMeet to replace Skype can be set up in different ways:

1. Quick use without registration

To start a private communication between several people on the Internet, all you need is for one of them to go to kMeet and then share the meeting link with the others. Here is the step-by-step procedure:

1. Enter kmeet.infomaniak.com in a browser like Chrome or Safari.
2. Click on Start a new meeting:
   
3. Enter a name for the meeting, which allows future participants to know the subject of the discussion they are joining.
4. Click on the button to Continue:
   
5. Grant the necessary rights to kMeet:
   
6. Enter your name, the one that other participants will see.
7. Enable or disable any communication means if these should not be used for the moment.
8. Click on the button to join the virtual meeting room (as the first participant since no one else has been invited yet):
   
9. There you go, the room is created and you can now copy the information related to this session and send it to the correspondents so that they can join you (they will only have to execute the link you send them).
10. Close the information window so that you can all chat together:
    
11. The toolbar at the bottom of the screen allows you to enable or disable the microphone, the camera, etc.:
    

To discover all the possibilities that kMeet offers, refer to this other guide.

2. Scheduling and invitations with my kSuite

To work efficiently, kMeet can be directly linked to your professional calendar. This means that every time you create an event in your calendar…

• … a video conference link is automatically generated…
• … participants receive the invitation by email with all the information…
• … and on the day of the event, they can join the meeting in one click, without registration or software to install.

Advantage: you centralize the management of meetings, reduce forgetfulness and simplify organization, all from a single interface.

To set up this solution:

1. Sign up for free to my kSuite to have an email address for example anna.alpha@ikmail.com and above all access to Infomaniak services.
2. Access the calendar ksuite.infomaniak.com/calendar then create an event on the day of your choice.
3. Add participants to the event, even if they are not Infomaniak customers.
4. Click the green button to automatically add a kMeet link to the event.
5. Click the button to save your event:
   
6. Invitations will then be automatically sent by email to the participants, containing the clickable link to join the online discussion when the time comes:
   
7. The kMeet meeting link is also visible on the event in the calendar directly:
   

3. Call your correspondent like Skype

To start a conversation at any time with a contact previously saved in your address book, you must both have kChat, available within the kSuite Infomaniak. To implement this solution, which can be extended to an entire group of contacts:

1. Sign up for kSuite to have access to the corresponding Infomaniak services.
2. Configure the users (these can even be external) on the kSuite.
3. Install the kChat app or go to the URL https://ksuite.infomaniak.com/kchat
4. A user can then be called via kChat, which will ring the recipient's device:
   • = Internet browser if the kChat URL is open, or computer/mobile device if the kChat app is installed.
   • Refer to this other guide to learn more about video calls on kChat.
5. Your correspondent can then choose to answer; the call will be made with the kMeet technology within kChat or on the kMeet app if it is installed.

This guide explains how to quickly schedule a meeting between multiple users from the Infomaniak Web app Mail (online service ksuite.infomaniak.com/mail).

Create an event from an email

To start the scheduling assistant:

1. Click here to access the Infomaniak Web app Mail (online service ksuite.infomaniak.com/mail).
2. Open the message from the sender (or the discussion between multiple participants) with whom you wish to organize a meeting / a joint event.
3. Click on the icon ⋮ at the top right of the open message.
4. Click on Create an event:
   
5. The assistant of the Infomaniak app Calendar appears on the right of the screen.
6. The participants in the discussion are automatically added from their email address and can be managed in the second tab.
7. The title of the meeting is automatically generated from the subject of the email but it can be modified.
8. The duration of the event (and its placement within the day) is automatically generated as close as possible to the present moment, but it can be modified, just like a possible room can be added below.
9. Check or change the calendar used.
10. Save the information to create the event and the invitations:
    

This guide covers the management of application passwords from the Infomaniak Manager.

Preamble

• Application passwords allow you to establish an authenticated connection between certain tools & services even if the two-step validation (2FA authentication) is activated.
• To synchronize, for example, contacts & calendars from your Infomaniak account with a mobile device or a messaging software/client, perform the actions presented in the guide below to generate a new password specific to this application.
• It is possible to generate several specific passwords (for example 1 for the contacts and 1 for the calendars) or to use the same one for synchronizing both services.

Create an application password

To do this:

1. Click here to access the management of application passwords on the Infomaniak Manager.
2. Click on Generate an application password:
   
3. Enter a name for the application password in the dialog box, then click on Generate an application password:
   
4. Copy and keep the generated application password in a safe but accessible place, it will no longer be accessible once the window is closed.

Revoke application passwords

In the same place, you can delete one or more application passwords when they are no longer useful:

1. Click on the action button ⋮ to the right of each password, then revoke them…
2. or on Revoke all at the top of the table:
   

This guide explains how to configure the visual displayed on the screen of the device scanning tickets during an event (as part of the Infomaniak ticketing system).

Preamble

• Infomaniak offers an app for ticket control.
• It is possible to set a specific icon that will be displayed on the device screen when scanning a ticket.
  • If the ticket is valid and an icon is set, the scanner will display the chosen icon on a green background.

Set up the scan validation icon

The choice of visual is configured in the advanced settings of a rate:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing related to the event.
3. Click on Scheduling in the left sidebar.
4. Click on Events in the left sidebar.
5. Click on the relevant event.
6. Click on the Pricing tab.
   1. If the event has multiple dates, this section is replaced by “Dates” which opens a calendar.
   2. Click on the date in the calendar to access the pricing…
7. Click on the action menu ⋮ located to the right of the price (first expand the Zone using the chevron ‍ if necessary).
8. Click on Edit:
   
9. Then click on the chevron ‍ to expand the advanced settings.
10. Enable the option Set a visual for the scan app.
11. Select the icon name.
12. Click the Confirm button:
    ‍

Result on the scan device

Here is an example of the display when validating a correctly registered ticket:

This guide explains how to use zones in the pricing menu (as part of the Infomaniak ticketing system).

Preamble

• Each event can contain one or more zones, each with its own pricing.
• This allows you to group prices in each zone and manage each zone independently:
  • Each zone can contain prices, each with its own ticket quantity.
  • Each zone can be assigned or not to the seating plan.
  • Each zone and each price can have its own online visibility.
    

Access the pricing menu

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing concerned by the event.
3. Click on Programming in the left sidebar menu.
4. Click on Events in the left sidebar menu.
5. Click on the event concerned.
6. Click on the Pricing tab.
   1. If the event has multiple dates, this section is replaced by “Dates” which opens a calendar.
   2. Click on the calendar date to join the pricing…
7. Enable zone management. This option will be automatically activated if a seating plan is assigned to the event:
   

Adding a zone and a price, managing the parameters of each zone

Here are the important buttons to manage your zones and prices: